Airline and Airport Discussion Forum

British Airways

26 April 2025 Guest

I have booked a holiday with BA have paid for extra baggage but cannot find how I can pay to bring it back from Barbados

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Ryanair

26 April 2025 Rosie shields Guest

Fleet Benidorm with my son who is in the Royal Navy for a couple of days before he went back . Flew back to Manchester and my seat was 29f . This is the seat next to the emergency exit so there is no seat in front only space . I was told I couldn’t have my bag so I got my purse and a book to read . There was no table to put it on so I put my purse on the floor . I eventually fell asleep and woke up when landing forgot to pick my purse up . Now told it was not there .

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Lufthansa

26 April 2025 Guest

My mother was medically advised not to fly until after May 19, 2025. Despite providing Lufthansa with a doctor’s letter, they refused to offer any compassion or flexibility. Instead, they demanded full change fees plus a $299 charge for two passengers just to rebook, treating a medical emergency like a business opportunity. Very disappointed by Lufthansa’s complete lack of customer care. Has anyone else been treated this way?

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Wizz Air

22 April 2025 Petsas Theocharis

Last time buzz air

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VietJet Air

21 April 2025 Iryna Denisova

Incompetent company, 2 times there was a reservation and 2 times there were problems, left a negative aftertaste and the impression that in Vietnam tourists are not respected and are taken for suckers

 

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Malaysia Airlines

21 April 2025 Guest

Unable to process your request(EC007). I keep getting this error message while trying to login, i tried to reactivate my account and also changed the password, but still cant login. I tried to sign up for one with the same email and it said im already a mhexplorer member. Please Help

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Air Arabia

21 April 2025 Guest

Guest : "Hello, I need help with my flight booking. My passport has only a surname – 'NOOR' – and no given name. How should I enter the name while booking?"

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EasyJet

19 April 2025 Guest

Guest : Hi, I checked in on line about 5 hours ago, for a flight in early October. The easyJet app is still asking me to check in even though I've entered biur mine and my friend's details and passport info and it has generated boarding passes. Should I be worried? Also, I want to print the passes out, how do I do that as I can't see an option. Thanks

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Eurowings

18 April 2025 ali osman uzun

Dear Eurowings Customer Service, I am writing to formally file a complaint regarding a very unpleasant and unfair experience we had during our recent flight with your airline. We chose Eurowings because the travel process appeared simple and affordable. Unfortunately, in reality, we experienced what felt like an intentional attempt to generate extra income through hidden costs—at the passengers' expense. The incident took place on our return flight from Germany. While we were lining up to board, one of your staff members immediately pulled us aside and asked which boarding group we were in. We said Group 3, and she informed us that our cabin baggage needed to be checked for size. Of course, we had already measured our bags at home and were certain they complied with your guidelines. However, she did not measure the bags at all. Instead, she immediately began filling out a form for a fine and told us that the bag was too large and that we could only take it on board if we paid ˆ60. We were confused, as no actual measurement had taken place. We tried to explain that there had been no issue with the same bag on our outbound flight, but she refused to listen and just raised her voice, repeatedly insisting that only a wallet, travel documents, or a laptop were allowed. Eventually, when we asked her to show us the permitted size, she pointed to a metal frame. I then placed my bag into the frame myself, and it fit easily without any force. At that point, she had no further argument and reluctantly let us continue. Unfortunately, several other passengers were not as lucky. We saw people being fined even though their bags were visibly smaller than mine. It seemed that this tactic was applied deliberately just before boarding, when passengers are under time pressure and less likely to argue. This procedure felt like a systematic abuse rather than proper policy enforcement. We are deeply disappointed and strongly reject this kind of treatment. We kindly ask you to investigate the situation and inform us how you plan to make up for the incident. Please confirm that this complaint has been formally registered, and I look forward to your response. Sincerely,

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Pegasus Airlines

18 April 2025 Guest

Pegasus is the worst airline! Same thing hapoened with me but with a direct flight and its been lose for 40 days with barely any responses. They told me to go pick it up in munich, i paid for the foights to find out it was nit there! U file at ECC or get a lawyer. I read on reddit that theyre stealing customer’s suitcases!! Nightmare!!!

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Mombasa Moi International Airport

17 April 2025 Kule Geofred

May I talk to one of your agents

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Asiana Airlines

15 April 2025 Guest

Check in online

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Sichuan Airlines

13 April 2025 Imran bin samsi

Please Luggage free cek in how Many kilo. Tq

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AirAsia

06 April 2025 Guest

I have been trying to buy a ticket for three days, but card payment is not available.

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Frontier Airlines

05 April 2025 Guest

I am leaving this review to make possible future customers aware of how rude, condescending, and unprofessional one of Frontier Airlines employees acted today when my fiancé and I tried to fly from Las Vegas to Denver today. Our boarding passes stated that the doors would close at 9:21am. We were at the gate along with another passenger at 9:09am. A condescending woman named Brittany was working the desk. She very rudely told us that we were too late and would not be allowed to board the flight. She lied to us and said that the plane had already taken off, as if we could not look out of the window and see it still sitting on the tarmac. Brittany claimed to be a supervisor which is very concerning. Why would your Frontier Airlines put a dishonest, unempathetic, and unprofessional person in a position of power? This whole ordeal reflects very badly on their company and I will never fly with them again. I will also be advised others to avoid them as well.

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Airbus A320

04 April 2025 Gemunu

Hi, I am a A320 pilot

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United Airlines

03 April 2025 Guest

United airlines upgrade

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Spirit Airlines

01 April 2025 Luanne

Will a underseat 15 in london fog suitcase 2 wheeled pass for personal bag?

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T'way Air

27 March 2025 Guest

I don't receive emails from t'way, wich means I am not able to join as a member. Does anybody else have this problem?

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Air Busan

26 March 2025 Guest

Maria Aranchiy : I have the same problem as many with air Busan. I got the receipt from my ticket Busan-Osaka but didnt get any e ticket,no reservation number. What can I do? My email mariaa111@mail.ru

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Cathay Pacific

24 March 2025 Guest

Hi, I found an interesting flight from Cathay Pacific, with only 90 minutes overlay in Hong Kong. Can I trust the airline so I won't miss the second flight? Anyone who wants to share their experiences, please?

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Allegiant Air

24 March 2025 flightaurafl

Hi all! For our military members traveling with Allegiant, the Allegiant Air Military Benefits are something to take advantage of. They offer discounts and special baggage allowances to support those who serve. Flightaura helps ensure all aspects of your trip, including military travel benefits, are easy to navigate.

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Emirates

22 March 2025 oumar

is it possible for a foreigner to do an internship?

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Cebu Pacific Air

21 March 2025 Guest

Guest : Did anyone here try booking a flight to Boracay using the CP Superpass voucher? I always check but always no available. Are they limiting the use of voucher in this specific destination?True, I sent a chat message and even email them complaining availability of CEB SUPER PASS flights. They sold a million and seldom you see available. There are few in and out of CEBU, otherwise none at all. Kind of embarrassing I fell am scammed as I bought 3 x10 passes

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American Airlines

18 March 2025 BoothMark

Has anyone else experienced AA changing status of your ticket from refundable to non-refundable without your knowledge/permission? This has happened 4-5 times lately resulting in a NIGHTMARE for my accounting department when it comes to billing/cost-capturing.

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WestJet Airlines

14 March 2025 Ian

I had booked a ticket in December 2024 to SanFran from Cgy for a return flight in late May and had to cancel. The total ticket price was $477.00 for an 'Econofare' ticket. The agent said that there is a $105 cancellation fee with that ticket class. A little steep, but fair enough. Upon cancelling and putting my refund only into Westjet dollars (not given back to me), I noticed that the cancellation fee was $105 EACH WAY!!! For a $477.00 ticket (Economy, not the cheapest fare), I barely got half my money refunded.....to Westjet Dollars! A total rip off. Onex/ greedy Gerry Swartz has wrecked this one fine airline. I will do my best (like many others I know in the west), to avoid flying Westjet in the future. Problem is, Air Canada and Westjet somehow got away with dividing Canada up -> AC in the east, Westjet in the west. How the competition bureau doesn't look into this amazes me. We need the Conservative's in power in Ottawa and to 'open the skies up' to competition.

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BoA - Boliviana de Aviacion

12 March 2025 Guest

Good morning, we would like to book flight directly on your web site but it is down since saturday. To be more precise, we can access the webside but once we set origin/destination/dates we receive a message of error. when will the problem be solved? thanks

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LATAM Airlines

10 March 2025 Lou R

I flew LA 800 from Sydney Australia to Auckland Queenstown today. I’ve flown a lot and I was shocked to see something I’ve never seen before. When I looked out the window, in row 20, just above the wing, I saw masking tape plastered all over the upper wing surface. What the hell was that? See attached images. Does anybody from the airline, or any flight engineers have any ideas about this? Thanks

   

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Southwest Airlines

10 March 2025 okenine@gmail.com

Yeah I'd skip these airline and go to one of the bigger 3. First, their customer service reps are either rude or extremely lazy. I have heard stories in the past about employees who quit at Southwest, they said they been tormented and verbally assaulted with out of line comments. I can't imagine what this gate agent had been through. However I bet he doesn't give two cents about his job because when you lose enough dignity, you start to not care. I think I would avoid Southwest at all cost, it lacks customer support, empathy, amenities like basic charging and humility. People should never fly southwest, dont say I didnt warn you.

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Air Cote d’Ivoire

08 March 2025 Nuhu kutan Dakum

I travelled with air cote d'Ivoire 16th February, 2025 from Abuja to Bamako via Abidjan. My luggage did not arrive. I filled an online complaint form with no reaponse.On my return leg on 19th February 2025, we had a long layover at Abidjan and decided to complain. My luggage was found there after about 2hours search. As i write this today, 7th March 2025, not a word from the airline. This action of the airline has caused me tremendous distress

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Avianca

07 March 2025 Dani

Just finish helping my mom to check in from her flight from Colombia back to the states, she needed a second suitcase and the airline charged her $845,000 COB $205 USD Dollars. Wow , talking about stealing from the customers. This airline is a shame.

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Philippine Airlines

06 March 2025 Guest

I have selected my insurance but PAL website keeps asking me to select insurance and I cannot go any further.

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Jeju Air

04 March 2025 Guest

Does Mongolian passport holder need a visa to transfer in Incheon airport ?the transfer time will be around 3 hours

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Malindo Air

01 March 2025 JIMLI ABDUL KHALIK

Please refund my money Booking reference MKCFBN

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AirAsia Zest

26 February 2025 Guest

can i use baranggay id for airasia or sebu pacific? Guest : Guest : Hi. Can i use barangay id for domestic flight? That's the only id i have

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Qatar Airways

26 February 2025 Guest

anybody not receiving OTP to their iphone - messages folder - when logging into Privilege club?

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Turkish Airlines

25 February 2025 Guest

I booked ticket to manchester through turkish airline, although i ticked the travel insurance coloum it was not added in my final fee summary and i don't have insurance now. what to do?

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Transavia Airlines

24 February 2025 Guest

I am boarding your flight TO4661 to Paris. Worst gate service ever! They allowed us to go through the gate and then we were stuck in the corridor in the heat for 45 minutes. Why? Because they were cleaning the aircraft. Why let us go through the gates to the aircraft when it is in the process of being cleaned and we cannot board? When I spoke to one of the agents, she casually tells me that we are free to go back to the gate. So me as a passenger have to organise 50 people waiting in a steel tube to go back the gate in an orderly manner? Awful service from Transavia as always. Never again! I travel to and from Lanzarote every month and I am never taking Transavia again or suggesting your airline to any of our many clients or friends. Vueling is far superior in every respect.

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Airblue

24 February 2025 Guest

Is ok to board is necessary for umrah visa on Pia ?

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Delta Air Lines

24 February 2025 Guest

okdelta24@gmail.com : Hello to all! I reserved a flight with Delta Airlines a month ago, but now due to some medical emergency, I won’t be able to fly. Can I cancel my flight booking? Does Delta Airlines charge a flight cancellation fee? Can anybody help me to navigate the Delta cancellation policy? I will be grateful for your valuable suggestions or tips. You can cancel your trip and the value becomes an e-credit you can use on a future flight. I think the e-credit is good for one year.

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Sunwing Airlines

23 February 2025 Guillemette Lise

very negative experience,

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Flynas

19 February 2025 AG Chaudhari

I am travelling from delhi to abha via Riyadh by Flynas,I have only one check in baggage Wight allowed is 30 kg Can any one guide me about size of bag

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Vueling Airlines

17 February 2025 Guest

Guest : How the hell can you lose so many checked-in bags ?? Are they being deliberately sent to Lost Luggage Heaven or is it just your absolute incompetence ?? Oh no, I don't think I will book Vueling flights :?

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Maya Island Air

09 February 2025 Michelle

If you're enjoy your vacation, fly tropicare don't fly Maya

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Air Transat

04 February 2025 Guest

Pathetice and rude customer service by Air transat manager Kristine at terminal 3..

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Nesma Airlines

28 January 2025 Walid El Sayed

I Love Nesma Airlines

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Air Canada

26 January 2025 Benoit

Hello, Does Air Canada plan to start direct flight from Montreal to Stockholm again in the summer 2025? Thank you! Best wishes, Benoit

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Royal Air Maroc

23 January 2025 Desmond

I flew this airline a year ago. My bags got lost in a flight to IAD January 2024. I filled a claim. They responded that my bags where delivered but I never got them. More than one year now still no bags. I am wondering what to do next. It’s frustrating.

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Arik Air

15 January 2025 Shari

Guest : I booked for ticket online and paid through payment transfer and I have not received my ticket via email @moshobaljesheriff@gmail.com till now. I recommend contacting the customer support of the website where you booked your ticket to inquire about the status of your booking and ask them to resend your ticket to your email address.

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Caribbean Airlines

15 January 2025 Guest

Good morning. Today, Tuesday, January 14, on flight BW527 from Georgetown to Port of Spain departing at 12:40 PM, for me it has been the worst trip of my life. At the Airport, in (GEO/SYCJ) Georgetown Cheddi Jagan International Airport, the lady/agent working for Caribeean Airlines -she did not want to give me her name (looking at the counter there were three women, two on the left with the Caribbean airlines uniform, and one on the right, with a gray uniform different from the other ones, black race and robust and treated me with very bad manners. I am Joaquim Miquel Vila Morales, a citizen of the European Union, Spanish, and my seat was 19D on this flight. It turns out that when I went to check in, and having already done it online, she asked me what my departure would be after planning to spend 8 nights on vacation in the country of Trinidad and Tobago. I have answered that on January 22, 8 days after arriving, I have a flight with your company to Saint Lucia. This represents my onward ticket, justified departure from Trinidad and Tobago, as dictated by the airlines following international immigration instructions. My shock was when this woman, in charge of your check-in, went beyond her duties and stated that my onward ticket to Saint Lucia was of no use, and that I should have a return ticket to my country. To this lady who works for you - and very arrogant -, (unfortunately) in Guyana I have had to show through my emails all the flights and reservations until I get home being: -from Trinidad and Tobago: flight to Saint Lucia. -from Saint Lucia, ferry to Dominica. -from Dominica, ferry to Martinique. -from Martinique (which is already European soil) flight to Paris. And when I showed her my flight to Europe (Paris), she still had the nerve to ask me for the flight from Paris to Barcelona, ​​which luckily I also had purchased. It has been a moment of great tension. This worker has given me a very bad time, asking me for unusual things and abusing her position, acting as if she were an immigration police agent. Luckily I had all these flights and ferries to justify a return ticket, when, according to all the Caribeean Airlines workers with whom I have spoken since, both in Guyana and at the Port of Spain airport they agree with me. I only needed to show an onward ticket for departure from Trinidad and Tobago. And there is still more. This lady threatened me that there would be a fine of $4,000 if I did not continue to comply with her requirements. It was all very surreal. I hope they take severe measures with this person who treated me loudly and in a very bad manner, forcing me to show return trips when all I needed was an onward ticket, like I have to Saint Lucia. You cannot allow yourself to have staff who do not know the rules, who do not know their job, who do not know how to deal with a polite customer like me. It has been very outrageous. Finally just to say that I've been in over 150 countries in this planet taking over 1000 fligts. Today I had this issue by the first time. Hope you can solve it. It's also the first time I complaint on an Airline.

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