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 ⇒  ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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19 November 2018 06:11:00 Guest

Guest : Guest : Guest irish : Nag pa book ako Kanina thru online at cebu facific tapos nag bayad ako sa bdo Kaning alas 3 pm.. Bakit until now wala ako na receive na email from cebu facific.. Pa help nman po. Cebu facific ano ngyare Same here :( Same The same thing happened to my cousin. He booked for Manila-HK flight para sa 5 persons thru mastercard. Then nakalagay lang "pending". No email confirmation from cebu pacific as well. Then when we checked thru manage booking sa website nakalagay na "the booking does not exist" So now, he is not sure kung na charge sa credit card niya and why nawala yung booking, also in the first place bakit naging pending yung booking sa umpisa pa lang. Did anyone from cebu pacific actually responded to these inquiries? It seems like its been happening a lot lately.

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17 November 2018 05:11:00 Guest

Reference number 160716163505. Paid online using card but got status of Confirmed With Payment Due. What does it mean?

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15 November 2018 06:11:00 Guest

Guest : Same but i paid it at Metrobank OTC Guest : Lovely Erica Olape : I have a problem regarding my booking.. I receive a reference number 27101800368204 I already paid it through bdo this afternoon at exactly 5:42 pm My flight will be this coming wednesday,October 31,2018 and I didnt recieve the email confirming my booking. How am i going to check in? I already paid P 3813.56 Please help me with this.Same 😭 How was this resolved?

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15 November 2018 05:11:00 Guest

mary jane : Hi po ask lng po..Ngpabook po ako ng ticket cebu pacific thru online on nov.13,2018...nbayaran ko na s BDO peru wla po akong n recieve na email...bnayaran q po worth 4,612.80....Help plz same problem

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14 November 2018 10:11:00 Guest

Same but i paid it at Metrobank OTC Guest : Lovely Erica Olape : I have a problem regarding my booking.. I receive a reference number 27101800368204 I already paid it through bdo this afternoon at exactly 5:42 pm My flight will be this coming wednesday,October 31,2018 and I didnt recieve the email confirming my booking. How am i going to check in? I already paid P 3813.56 Please help me with this.Same 😭

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14 November 2018 06:11:00 Guest

Lovely Erica Olape : I have a problem regarding my booking.. I receive a reference number 27101800368204 I already paid it through bdo this afternoon at exactly 5:42 pm My flight will be this coming wednesday,October 31,2018 and I didnt recieve the email confirming my booking. How am i going to check in? I already paid P 3813.56 Please help me with this.Same 😭

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14 November 2018 06:11:00 Guest

Same. 😭

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14 November 2018 06:11:00 Guest Angel

Hi I have a problem logging in my cebu pac app , the getgo something. And when I try it always say error processing or the account does not exist but when I try making a new account with the same email ( because they said it does not exist )it also says the email already exists. I'm losing my temper because I already booked a flight using my cebu app account it's a good for three roundway ticket and I cannot access my account anymore. I can't do the online check in and etc. What is the best way I can do with it?please help me.

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13 November 2018 02:11:00 Guest

I booked my Manila-Iloilo-Manila travel date is on june 26-30, 2019 for amount of P 1,380. I immediately received my itinerary and official receipt, maybe because i pay it thru debit card. But now I found it cebupac deducted me double of my total amount. instead P1,380 they charge me P2,840. Is there a chance na marefund ko yung sobrang knuha nila sa account ko? Is there anyone else who is experienced same issue ng katulad sken sa cebu pac? Thanks. :)

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13 November 2018 01:11:00 Guest

I have the same case with you. Did anyone help to solve this problem?

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13 November 2018 12:11:00 Guest

JENNIFER : I GOT THSI 14 DIGITS REFERENCE NUMBER AND PAID TROUGH 7/11 AND LBC BUT THEY SAID TEHY ONLY NEED 12 DIGIT

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13 November 2018 12:11:00 Guest

Mariel : Booking was modified what is the meaning?

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12 November 2018 04:11:00 Guest

Hi goodmorning, I can't generate my O.R. Please check details below; Name: Aeron Paul Macaranas Transaction ID: 187243396 Booking Ref: RYT1HF Thanks

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11 November 2018 07:11:00 Mariel

Booking was modified what is the meaning?

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11 November 2018 11:11:00 Guest

What does it mean payment received? Is it already booked without any confirmation or a reference number???

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11 November 2018 07:11:00 Guest

Guest : nagpabook po ako kaninang 1:30am.. may 25, 2019, manila to osaka tapos june 3, 2019 narita to manila.. bakit po may booking reference number pero hindi nag eexist pag tinitingnan ko sa manage booking. paayos naman po Ilan digits po ung booking ref niyo akin kasi 12 lang dapat po ba ay 14 ? Ilan digits po yung booking reference niyo? Kasi sa akin 12 lang pero need 14 tama po ba?

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11 November 2018 06:11:00 Guest

nagpabook po ako kaninang 1:30am.. may 25, 2019, manila to osaka tapos june 3, 2019 narita to manila.. bakit po may booking reference number pero hindi nag eexist pag tinitingnan ko sa manage booking. paayos naman po

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10 November 2018 10:11:00 Guest

Guest : paulaine cordon : Hi, my name is Paulaine Cordon and I booked my Cebu pacific flight today. My date of departure is November 10, 2018. My total payment for my flight was 3326.36 pesos so I paid for it via credit card. As I entered my OTP to complete my purchase, the site sent me back to the payment page, not informing me of any confirmation. I opened my e-mail to see if I've received a confirmation e-mail from the Cebu Pacific Airlines but to my dismay, there was none. Please look into this matter. Contact me soon enough. Guest : paulaine cordon : Hi, my name is Paulaine Cordon and I booked my Cebu pacific flight today. My date of departure is November 10, 2018. My total payment for my flight was 3326.36 pesos so I paid for it via credit card. As I entered my OTP to complete my purchase, the site sent me back to the payment page, not informing me of any confirmation. I opened my e-mail to see if I've received a confirmation e-mail from the Cebu Pacific Airlines but to my dismay, there was none. Please look into this matter. Contact me soon enough. nadebit po ba? Ganyan din nangyari sakin

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10 November 2018 10:11:00 Guest

paulaine cordon : Hi, my name is Paulaine Cordon and I booked my Cebu pacific flight today. My date of departure is November 10, 2018. My total payment for my flight was 3326.36 pesos so I paid for it via credit card. As I entered my OTP to complete my purchase, the site sent me back to the payment page, not informing me of any confirmation. I opened my e-mail to see if I've received a confirmation e-mail from the Cebu Pacific Airlines but to my dismay, there was none. Please look into this matter. Contact me soon enough.

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09 November 2018 12:11:00 Guest

Guest : Guest irish : Nag pa book ako Kanina thru online at cebu facific tapos nag bayad ako sa bdo Kaning alas 3 pm.. Bakit until now wala ako na receive na email from cebu facific.. Pa help nman po. Cebu facific ano ngyare Same here :( Same

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08 November 2018 06:11:00 Guest

Guest irish : Nag pa book ako Kanina thru online at cebu facific tapos nag bayad ako sa bdo Kaning alas 3 pm.. Bakit until now wala ako na receive na email from cebu facific.. Pa help nman po. Cebu facific ano ngyare Same here :(

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08 November 2018 01:11:00 Guest

What doe it mean of my booking is confirmed but with payment due? can i still proceed with my flight?

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07 November 2018 11:11:00 Guest Chris

Lovely Erica Olape : I have a problem regarding my booking.. I receive a reference number 27101800368204 I already paid it through bdo this afternoon at exactly 5:42 pm My flight will be this coming wednesday,October 31,2018 and I didnt recieve the email confirming my booking. How am i going to check in? I already paid P 3813.56 Please help me with this. Did you manage to go with your booked flight? Because have problem with 14 digit reference number and don't know where I can pay for that booking.

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06 November 2018 12:11:00 Guest

hello tried to add luggage pain online but said pending what does it mean? other payment options?

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06 November 2018 10:11:00 mark

i have issue paying at 711 it shows that the reference number is invalid eventhough i entered the correct reference number. should i used booking reference number or transaction ID?

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06 November 2018 03:11:00 Guest

Hello maam, Did you already solve your problem?

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05 November 2018 03:11:00 GEFFRIAUD

Hello. I have booker hads on luggage To 40 kg si tu credit gars Thé status paiement was receved when i have done this How To know it is confirmed ? I don t have received confirmation mail Can you verify

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05 November 2018 08:11:00 JM

I have the same problem. I booked a flight last Sept. but did not receive any itirenary though I paid to Cebuana Llhuliier the day after I booked the flight.

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04 November 2018 10:11:00 Guest

Hello, I have booked two round trip tickets, unpaid, but I would like to remove seat selection, before I pay it. How can I access my booking to remove seats. please email to noborderstravelandtours2018@gmail.com. My reference number is 310514091131.

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02 November 2018 10:11:00 Guest

Guest : Hello guys my reference number for cebupac to pay thru cebuana got expired. Can someone help me how to get a new reference number? pls pls pls thanks

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31 October 2018 03:10:00 joy

WHAT DOES IT MEAN IF YOUR BOOKING IS CLOSED

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29 October 2018 01:10:00 Rizza

Guest shiela : Guest : No itenerary sent to my mail yet. I already paid for my ticket after i booked at BDO . Pls help. Same problem here..ano ba nangyyri?wla dn smsgot..

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29 October 2018 12:10:00 Mary

Hi, i mistakenly entered the wrong email address while booking the flight and I already paid it through cebuana. May I know how can I edit it?

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29 October 2018 09:10:00 JENNIFER

I GOT THSI 14 DIGITS REFERENCE NUMBER AND PAID TROUGH 7/11 AND LBC BUT THEY SAID TEHY ONLY NEED 12 DIGIT

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29 October 2018 02:10:00 Abigail

May : We pay our booking thru cebuana and we got the confirmed booking but after 1 day we got the email saying that our booking was cancelled because we did not pay, untill now we still dont have our confirmed ticket, we send them the receipt but its taking too long for the validation, our flight is aproaching any help on this please.? We call them everyday but no updates regarding the validation not sure if they really checking on the issue. Hi any update im experiencing tha same. Ano po dapat gawin wala nman sumasagot sa hotline nila.

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26 October 2018 06:10:00 Lovely Erica Olape

I have a problem regarding my booking.. I receive a reference number 27101800368204 I already paid it through bdo this afternoon at exactly 5:42 pm My flight will be this coming wednesday,October 31,2018 and I didnt recieve the email confirming my booking. How am i going to check in? I already paid P 3813.56 Please help me with this.

Cebu Pacific Air  Cebu Pacific Air 
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26 October 2018 06:10:00 Guest shiela

Guest : No itenerary sent to my mail yet. I already paid for my ticket after i booked at BDO . Pls help.

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26 October 2018 05:10:00 paulaine cordon

Hi, my name is Paulaine Cordon and I booked my Cebu pacific flight today. My date of departure is November 10, 2018. My total payment for my flight was 3326.36 pesos so I paid for it via credit card. As I entered my OTP to complete my purchase, the site sent me back to the payment page, not informing me of any confirmation. I opened my e-mail to see if I've received a confirmation e-mail from the Cebu Pacific Airlines but to my dismay, there was none. Please look into this matter. Contact me soon enough.

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26 October 2018 07:10:00 Marc

what the hell happened here. payment received but booking was modified?

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25 October 2018 01:10:00 Guest

Guest : I did not receive my itirenary receipt in my email I already paid yesterday in LBC same here I paid thru my DC but I havent received any confirmation email 😔

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23 October 2018 09:10:00 Joyzel

Hi, I booked for 14 dvo-cebu flights. I made mistakes in entering my credit card info. After correcting them and clicking submit... I got a status of Payment Received. An error "Bookingwasmodified" occurred and no Itenirary was sent to me. I tried opening the Manage Booking but I cannot find my booking (I have no confirmation number)

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22 October 2018 06:10:00 Guest

Guest : I did not receive my itirenary receipt in my email I already paid yesterday in LBC Kimberly Jane Miel : My name is James Mystery. I purchased a ticket for Kimberly Jane Miel from Grand Hope Travel agency in SM Mall, for her to fly from Davao to Cebu City on Nov 1. But I lost the ticket while moving to a new apartment.

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21 October 2018 03:10:00 Melai Alilin

Aiva Nobleza : I have a problem, I cannot open our booking status. How did you resolved this?

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21 October 2018 02:10:00 Kimberly Jane Miel

My name is James Mystery. I purchased a ticket for Kimberly Jane Miel from Grand Hope Travel agency in SM Mall, for her to fly from Davao to Cebu City on Nov 1. But I lost the ticket while moving to a new apartment.

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20 October 2018 08:10:00 Guest

Hi, why is it keep showing those captcha, I can search the flight. Whenever I click those are you a human? It doesn't change, please help

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20 October 2018 05:10:00 Guest

Clara : Hi good day, I booked my flight thru my credit card, unfortunately I didnt receive any email confirming my flight. Im currently living overseas and Im afraid that it my might have any problems on my booking. Same thing happened to me, I used my DC and I received an sms that CEB already charged the amount. however, the booking isn't existing whenever I try to check.

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20 October 2018 05:10:00 Guest

Hello guys my reference number for cebupac to pay thru cebuana got expired. Can someone help me how to get a new reference number? pls pls pls thanks

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19 October 2018 05:10:00 Clara

Hi good day, I booked my flight thru my credit card, unfortunately I didnt receive any email confirming my flight. Im currently living overseas and Im afraid that it my might have any problems on my booking.

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19 October 2018 04:10:00 Guest

Julie : Hi All, Just go Under beta.cebupacificair.com/Manage/Retrieve ... and on the bottom right side put: don't have my booking number. You will get your itinerary this way.I already did but it says my booking did not exist

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19 October 2018 04:10:00 Guest

I did not receive my itirenary receipt in my email I already paid yesterday in LBC

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15 October 2018 07:10:00 Sheila Remoquillo

I have a problem, I cannot open my booking status.

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15 October 2018 03:10:00 Aiva Nobleza

I have a problem, I cannot open our booking status.

Cebu Pacific Air 
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13 October 2018 02:10:00 Guest

No itenerary sent to my mail yet. I already paid for my ticket yesterday at BDO ATM. Pls help.

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10 October 2018 04:10:00 Guest

Hi my Paypal got debited but the booking reference number showed as canceled and is asking me to pay for the ticket again. Can you please refund my money thanks, I'll dispute it with Paypal if you don't do something about it

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10 October 2018 01:10:00 Guest

Hello, I have paid for a flight i booked through your website. I paid in BDO yesterday but I did not get the confirmation yet from Cebu Pacific- it says ticket on hold.

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09 October 2018 09:10:00 Guest

Guest : MR : there was an error while we process your payment. Please try again or try a different form of payment." payment collected already...??? What should we do now? Fredda : I already paid my two way ticket thru one of your payment center but i havent received confirmation or itinerary yet. What to do! Guest : Guest : Gud am may i ask my mother is a senior citizen today I was trying to book here a flight online one way davao to manila and i didnot receive any confirmation or email that the tikect was confirmed just "there was an error while we process your payment. Please try again or try a different form of payment." than i tried to book again same happened did not receive any email or a confirmation keep saying pending than I checked my credit card there are 2 bookings are confirmed for the same person may I know if you can help thanks

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08 October 2018 07:10:00 Guest

what do you mean by authorizationexceedmaxdaysout

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07 October 2018 05:10:00 Guest

MR : there was an error while we process your payment. Please try again or try a different form of payment." payment collected already...??? What should we do now? Fredda : I already paid my two way ticket thru one of your payment center but i havent received confirmation or itinerary yet. What to do!

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06 October 2018 08:10:00 MR

there was an error while we process your payment. Please try again or try a different form of payment." payment collected already...??? What should we do now?

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06 October 2018 08:10:00 Fredda

I already paid my two way ticket thru one of your payment center but i havent received confirmation or itinerary yet. What to do!

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05 October 2018 04:10:00 Guest

Please help, ive just booked our flight and paid to BDO as payment center but i havent received any confirmation or itinerary yet. our flight will be tomorrow morning already. PLEASE HELP

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04 October 2018 10:10:00 Guest

Hi, I paid my booking flight thru 7/11 store but i didn't receive any itinerary. It says your booking is closed. I paid already but what happened. Please response. I need to go home.

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03 October 2018 06:10:00 Melisa Towey

I paid my booking flight in the bank but it says im booking still on hold? How come its still on hold? My flight detail is 5J901. Dec 18 bound to Caticlan

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03 October 2018 03:10:00 Guest

Guest : Hi I need to have a copy of my official receipt. The system generated did not came correctly. I think there was an error . Booking ref : S9J8JI this is Cebu Pacific Airline booking

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02 October 2018 01:10:00 Delmer

Booking is closed

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24 September 2018 05:09:00 Guest

Guest : Hi, is everyone else experiencing this issue? i can't manage my booking. help! Same here.

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22 September 2018 10:09:00 CHAB

what does the "Error encountered please re-try." in my e receipt mean?

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21 September 2018 01:09:00 Rea Jane

How can I rebook my flight and how can I add baggage

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21 September 2018 01:09:00 Guest

How can I rebook my flight and how can I add baggage

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20 September 2018 04:09:00 Guest

I had the same issue..i booked this morning and payed using my account but i was still put on hold.tried messging their twitter and facebook but ive got no response..will we be able to refund the whole payment?i will also ask my bank if they can do something about it..so annoying Cebu pacific

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19 September 2018 06:09:00 Guest

403 forbidden code issue

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19 September 2018 05:09:00 Guest

Guest : Gud am may i ask my mother is a senior citizen today I was trying to book here a flight online one way davao to manila and i didnot receive any confirmation or email that the tikect was confirmed just "there was an error while we process your payment. Please try again or try a different form of payment." than i tried to book again same happened did not receive any email or a confirmation keep saying pending than I checked my credit card there are 2 bookings are confirmed for the same person may I know if you can help thanks

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19 September 2018 05:09:00 Guest

Mamao : Just made my booking and it was unsuccessful, but deducted the amount from my credit card.. Will it be refunded to me, what should i do to rebook again using the same amount? Mamao : Just made my booking and it was unsuccessful, but deducted the amount from my credit card.. Will it be refunded to me, what should i do to rebook again using the same amount?

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17 September 2018 05:09:00 iylen

I experienced this also last june. I wasn't able to get my ref num bec it showed that my cc was declined. But I called the bank and my account was deducted.until now i been calling cebu pacific hotline and email.. since the bdo is requesting for a copy of the said booking. pls. help me.

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14 September 2018 01:09:00 mj

hey guys. had the same issue havingroblem booking online. I would suggest always ask through them through social media like Twitter. they always reply and help you. thanks

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13 September 2018 06:09:00 Mamao

Just made my booking and it was unsuccessful, but deducted the amount from my credit card.. Will it be refunded to me, what should i do to rebook again using the same amount?

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13 September 2018 04:09:00 Guest

Gud am may i ask my mother is a senior citizen today I was trying to book here a flight online one way davao to manila and i didnot receive any confirmation or email that the tikect was confirmed just "there was an error while we process your payment. Please try again or try a different form of payment." than i tried to book again same happened did not receive any email or a confirmation keep saying pending than I checked my credit card there are 2 bookings are confirmed for the same person may I know if you can help thanks

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13 September 2018 04:09:00 Guest_Kristine

Guest kai : Hi Hello i booked a flight earlier after i process my cc payment which shows already approved the website closed and i was not able to get my ref no. I experienced this also last night. I wasn't able to get my ref num bec it showed that my cc was declined. But I called the bank and my account was deducted.

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12 September 2018 04:09:00 Guest

PLEASE DO SOMETHING Guest : same here..what should i do???? Guest : Good Day. What's that mean if your booking is "Closed" But the transaction is :Approved" Hoping for your reply. Thank you. Raphael : Jay : Hi. I paid for my booking within 24hours through 1 of the payment centers. I did not receive a confirmation and after 24hours, it says 'booking closed'. did you guys also experienced the same issue? anu ba dpat gagawin nito? hindi pa open cust.serv nla. Same! I am currently experiencing it also. But I used credit card. But still, the same thing happened; booking was closed but my credit was deducted.

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12 September 2018 04:09:00 Guest

SAME ISSUE. PLEASE DO SOMETHING CEBU PACIFIC. Guest : "ERROR: Sorry, there was an error while we process your payment. Please try again or try a different form of payment." But the payment was already deducted in my bank account.

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12 September 2018 04:09:00 Guest

On my booking it says that my Booking is Closed. BUT CEBU PAC ALREADY DEDUCTED THE AMOUNG ON MY ACCOUNT. Please do some action please!

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12 September 2018 03:09:00 bop

Same here, payment not process. what could be the reason, already ask the thru Twitter but no reply. They seem to be silent about this baka I anticipate na pagtaas ng surcharge??!!

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12 September 2018 09:09:00 Marie_Kuwait

Guest : Good Day. What's that mean if your booking is "Closed" But the transaction is :Approved" Hoping for your reply. Thank you. Hi did you get any reply from them? I had the same issue just last night. It was already deducted from my foreign bank account but my put on hold.

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12 September 2018 06:09:00 Guest

"ERROR: Sorry, there was an error while we process your payment. Please try again or try a different form of payment." But the payment was already deducted in my bank account.

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12 September 2018 02:09:00 Guest maw

ERROR: Sorry, there was an error while we process your payment. Please try again or try a different form of payment. why???????

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12 September 2018 12:09:00 Guest kai

Hi Hello i booked a flight earlier after i process my cc payment which shows already approved the website closed and i was not able to get my ref no.

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11 September 2018 12:09:00 Liza

Would like to request for an official receipt, transaction ID is 183663130 and booking reference is HKYQ5R. tks

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10 September 2018 07:09:00 Guest

Did some1 help you sir regarding this matter? I have same problem with you.

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