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AirAsia Discussion

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20 July 2018 01:07:00 Guest

Guest : Keep receiving this message while verifying if I am a robot. Fail to book. Sorry, something wrong(B0) I am having the same problem. I am signed into my AirAsia account, but still this problem

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19 July 2018 08:07:00 Guest

Check-in not allowed due to Balance due

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11 July 2018 04:07:00 Guest

Keep receiving this message while verifying if I am a robot. Fail to book. Sorry, something wrong(B0)

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23 June 2018 09:06:00 SHEELA

im on ADs-On booikng right now..and it can't continue to payment what shall i do? or should i click to process my booking without any ADS-ON?

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04 June 2018 04:06:00 Pusaka

I cannot do web check-in. It says that "Unfortunately, we're unable to check you in for your return flight. You may try again while you are in South Korea or check-in at the airport.". My booking no is XNJ1NJ. Please give advice. Thank you.

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03 June 2018 07:06:00 Guest

I want to change my baggage allowance but i cannot authenticate my account . It says. Error occurred: SSOApi - Error occurred: SSOApi - Forbidden. Please help

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02 June 2018 05:06:00 Guest

I HAVE PROBLEM WITH TO CHECK IN . MY FLIGHT IS TODAY ..WHEN I TRY TO CHECK IN MY TICKET . THE ERROR SAY "CHECK IN NOT ALLOWED DUE TO BALANCED DUE "..PLEASE SOLVE MY ISSUE AS SOON AS POSSIBLE

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26 May 2018 08:05:00 Guest

HI. I'm having a problem with the web- check in. I tried to change my seat but could not because of my credit card problem. when I refresh the pages and try to check in again, the pages said that I could not check in due to BALANCE DUE. how do I complete the payment so that I can check in?

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26 May 2018 07:05:00 Amos

Hi im having issues self-checking in online. When i tried to change seats and click continue, it keeps showing runtime error. Same when i tried on my phone

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13 May 2018 12:05:00 SU535

year 2018 (all messages): This is not the Airasia site, but the discussions forum. There is no flight information /e-ticket number / reservation on AirAsia carrier . Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. The reply can be given within 2-5 days by free staff. Regards. aryan{at}vivaldi.net

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08 May 2018 05:05:00 Guest

Guest : HI AIR ASIA, I JUST CHECK IN FOR MY TICKET BUT ITS APPEAR WORD "Check-in not allowed due to Balance due". COULD YOUR HELP ME. MY BOOKING NO IS BPFU9A

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05 May 2018 08:05:00 Guest

HI AIR ASIA, I JUST CHECK IN FOR MY TICKET BUT ITS APPEAR WORD "Check-in not allowed due to Balance due". COULD YOUR HELP ME. MY BOOKING NO IS LSUIYK

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29 April 2018 07:04:00 Guest

How i can change my booking flight when the email that i give is wrong and i can't get the initery

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29 April 2018 04:04:00 Guest

Guest : Booking Error: When you book your return tickets on AirAsia, please make sure you have bought your baggage allowance for both legs separately. We were caught by the booking process and only bought baggage for the forward leg, while thinking that we had bought the baggage allowance for both legs. On our return journey, we were caught at the check-in counter without a baggage allowance. We had to buy the first 15kg at RM 150, plus RM50 per kg thereafter. So if you want 20kg, you would have to pay RM150 + RM250 = RM400! A costly mistake!

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28 April 2018 03:04:00 L Wang

I completed by reservations on their website just recently and it works great. Clear options and easy to understand the breakdown of the fares,taxes and add on options. I will write another review when I take my flight this upcoming June.

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27 April 2018 10:04:00 S.Baskar

Warm reception , smiling face gives Airasia staunch winner position among other.

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23 April 2018 09:04:00 Guest

Hi, I have brought ticket from AirAsia a few months ago and i would like to view my booking number. Unfortunately I am not able to login as i forgot my password. But when i try to reset password, it prompt me "server error" or "x Exception". Do anyone have this kind of problem?

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21 April 2018 04:04:00 Lam

Request failed method no allowed(405) with airasia app

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19 April 2018 09:04:00 Guest

I have attempted to book twice - even pressed the confirm button, but it came up with ''Sorry, an error has occurred. Please try again later.'' I am slightly worried that my card may have randomly been charged - has this happened to anyone else? I haven't received a confirmation / booking number of any sort - I need to wait until my bank opens to make sure I haven't been charged.

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15 April 2018 03:04:00 Guest

Booking Error: When you book your return tickets on AirAsia, please make sure you have bought your baggage allowance for both legs separately. We were caught by the booking process and only bought baggage for the forward leg, while thinking that we had bought the baggage allowance for both legs. On our return journey, we were caught at the check-in counter without a baggage allowance. We had to buy the first 15kg at RM 150, plus RM50 per kg thereafter. So if you want 20kg, you would have to pay RM150 + RM250 = RM400! A costly mistake!

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14 April 2018 08:04:00 Pavel

Can not book tickets, its not show payment page and just showing process bar image

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12 April 2018 02:04:00 julie

Good evening.. I book a round trip ticket for 2 persons dated may1 manila to boracay and 21 boracay to manila,since we can't fly to boracay because effective april 26 boracay is shutting until 6 months, so my concern is I need to get my money back,the payment that I did should be refund.. I'm here in Hongkong I arrive Philippines these april 26. Do you have office located in PASAY city so that ill go into your office.. thank you and I hope you will responce me..

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09 April 2018 07:04:00 Guest

How come the total cost is only suppose to be $414 but Air Asia increases it to $558? The calculation provided only add up to 414 and not 558! AIR ASIA TRYING TO CHEAT MY MONEY IS IT????

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09 April 2018 08:04:00 Guest

HI AIR ASIA, I JUST CHECK IN FOR MY TICKET BUT ITS APPEAR WORD "Check-in not allowed due to Balance due". COULD YOUR HELP ME. MY BOOKING NO IS TFJCMR

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08 April 2018 02:04:00 Guest chin

i want to check in but it says check in not allowed due to balance due. how to solve this kind of problem ?please help me. Thank you.

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30 March 2018 01:03:00 Guest

Cannot book my flight jafuzzy@hotmail.com

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21 March 2018 02:03:00 Hana

Live chat is so slow. wait for almost 1 hour

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21 March 2018 09:03:00 Lisa Brown

I am going mad with air Asia! No one will help! I am trying to use my credit to pay for a flight and using a MasterCard to pay the rest but the purchase button will not become available to select. No one is responding or willing to help? The price of the flights has already gone up and Im at my wits end with this company! Any help please?

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20 March 2018 10:03:00 Guest

I've key in the wrong email address after seen it from confirmation page. I was book a flight from VTE - KUL 31/03/2018 booking number BSGG7U KUL - VTE 05/04/2018 booking number JJBZ5F Please resent to this mail: nexttravellaob7@gmail.com

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18 March 2018 04:03:00 Aref

I've trying to do online check in since yesterday, but can't! what's the problem?

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07 March 2018 10:03:00 Guest

dI could not get my tickets on their site, but another person suggest using their app and that worked.!

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06 March 2018 01:03:00 Jeevarajah

This airline cheats people.

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04 March 2018 12:03:00 Guest

Twice on separate occasions I have attempted to book flights. Each time, half way through the booking I get Thai language. I can't read that so can't book the flights. Hence no flights with Air Asia. Why ????

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28 February 2018 12:02:00 Guest

e-chat seem not working now.

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27 February 2018 05:02:00 Guest

i want to check in but it says check in not allowed due to balance due. how to solve this kind of problem ?please help me. Thank you.

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24 February 2018 05:02:00 Soven

Hi, why cannot I able to do check in, several times i had tried

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23 February 2018 07:02:00 Guest

Why I can't do Web check in for Air Asia since yesterday?

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21 February 2018 10:02:00 Guest

I tried to book a flight and is came up unavailable after taking my details so I booked a different flight after my six attempt Air Asia charged me for every unavailable flight and deducted it fro my bank and are refusing to refund me the money ..but offered a cridet note that would have to be used in 90 days or they keep all. I called this robbery Roy green

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19 February 2018 01:02:00 Julia Choo Ai Ping

Hi, when I wanted to check in, it showed "Check-in not allowed due to Balance due". May i know why this happened?

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14 February 2018 06:02:00 Guest

I also have same problem, after key in OTP bank payment but did not recvd tix confirmation, what wrong . Any comment from air asia

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14 February 2018 04:02:00 Jean

Hello. Wanted to redeem Flight ticket with Big Points, however the website page keep showing 'Your session is expired. Please login again', I had login and out several time and refresh the page, however none is helping.

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13 February 2018 10:02:00 Bhupender singh

Yesterday I booked a ticket from airasia amount deducted from my account but didn't get ticket.how can I get my amount return Guest : I just booked the ticket with air asia. i paid with my debit card, but they never send the confirmation and the booking code. when i go to manage my booking it said that still need payment, but i checked that they already have deducted my bank balance. anyone have any idea?

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12 February 2018 11:02:00 Steve

Following several posts about problems with the AirAsia website, I have finally managed to book some flights today. Cut a long story short, the only way I managed to complete the process was through their app loaded to my phone. Try it!

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12 February 2018 06:02:00 Guest

Been trying to book flights from KL to Da Nang for several days now. Get all the way through to payment then it wont let you enter card expiry dates etc. Extremely frustrating!!!!!!!!!!!!!!!!!!

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11 February 2018 02:02:00 Guest

How do these people make any money? Their website is always down. No one can book.

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10 February 2018 08:02:00 SU535

shrek : everytime i pay the image dissapears... not sure i payed. Why has it been error since a month?? Does any one know where to book from Malaysia to Sumatra?? Thxx Prior to get a flight ticket, you r kindly requested to set the day and flight for the departure and arrival airports. Thnx.

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09 February 2018 07:02:00 shrek

everytime i pay the image dissapears... not sure i payed. Why has it been error since a month?? Does any one know where to book from Malaysia to Sumatra?? Thxx

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09 February 2018 08:02:00 Guest

Caryn : Why can't I check in online from Airasia website since last 2 days? And can't also log into big member. Anyone facing same problem? I also facing the same issue. try few time cannot online check-in

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07 February 2018 09:02:00 Caryn

Why can't I check in online from Airasia website since last 2 days? And can't also log into big member. Anyone facing same problem?

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06 February 2018 03:02:00 roy

Cannot make paymnet via debit card. anyone know whatsapp ?

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03 February 2018 10:02:00 Liau Kai Li

can you help me to solve the issues please? my booking number is FETK6Y it's appear when i click the seat changing. Thx alot..

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30 January 2018 08:01:00 Guest

have been trying to book flights in Oman since yesterday but at critical stages the site bombs-out with error 404. are you aware of this. apparently from reading below other people have the same problems

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30 January 2018 05:01:00 Dylan

Please fix your crashing site when payment comes up. This is a joke

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30 January 2018 04:01:00 Guest

Jayden : just wish to ask i using safari to proceed akrasia website but its always come out with kcferrordomaincfnetwork error 303 isnt the website problem?? have any face this problem too? I have the same problem... did you get any answer?? Thank you!

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29 January 2018 08:01:00 Elena gassiali

Can't book flight to Jaipur since yesterday??what problem with the website???,

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28 January 2018 03:01:00 Guest

Please, Could you check your web site ? error 303 still remain What ever engine used (firefox-safari or IE)

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26 January 2018 03:01:00 Damian

meaning cong in ticket add on

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23 January 2018 09:01:00 Jayden

just wish to ask i using safari to proceed akrasia website but its always come out with kcferrordomaincfnetwork error 303 isnt the website problem?? have any face this problem too?

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23 January 2018 09:01:00 Jayden

just wish to ask i using safari to proceed akrasia website but its always come out with kcferrordomaincfnetwork error 303 isnt the website problem?? have any face this problem too?

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23 January 2018 04:01:00 Guest

This is very frustrating. I wasted a whole day trying to buy a ticket. I ended up filling the same info so many times. Please fix this

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22 January 2018 06:01:00 Guest

what happen to the website and apps ? any issue ? if this is a global issue airasia should take immediate action . it affected globally . stuck at payment stage and i need to take flight asap . please fix this Airasia .

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21 January 2018 11:01:00 Guest

Airasia should provide a fee free way to pay. If there are fees the customer CANNOT avoid, they should be included in the ticket search price. I think Australian authorities should stop Airasia flying to that country, until AirAsia follows Australian legislation and only passes on the actual cost of using credit card. Previously could avoid fees by using paypal - but seems this option is gone - as is my custom and vote for best low cost airline.

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20 January 2018 12:01:00 Guest

I have just tried to book a flight using the app. It won't allow payment by poli or paypal (error box with funny number comes up) or by any of my credit/debit cards - it goes to a blank screen, my bank logo comes up, the wheel spins for a few seconds and then it just goes back to the pay page. 4 hours later - nothing. I got through to live chat - worse than useless. Told me try again later - so 4 hours isn't long enough. Given the issues by others surely there would be a solution by now. given the poor and sloppy customer service something is clearly very wrong. I've been flying air asia copiously for over a decade and they've always been great...until now.

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17 January 2018 06:01:00 Guest

I have booked my ticket on airasia website but i did not get any confirmation e-mail from airasia for my booking itinerary. I did not book with an account so that i could not check on it. Any idea why?

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16 January 2018 07:01:00 Guest

For the past 24 house I have been trying to book an AirAsia flight online - I'm still having no success. I fill in the details, but can't pay - the website wizzes off into the ether! I tried calling the help centre and stayed waiting on the phone for 45 minutes before giving up. I also tried the chat line, but it is not working properly and I never managed to chat to anyone.

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15 January 2018 06:01:00 Guest

Same, I've been trying to book for three days. Currently, can't book through 3rd party websites, their website, or their app.

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15 January 2018 05:01:00 Stuart Brint

Spent several hours trying to book Hanoi to Chiang Mai via Don Mueang, lets me enter all info until I get to the payment page then crashes. Very frustrating. Not impressed with AirAsia on this, also they were over an hour late for another flight last week which caused me to miss a connecting flight and I had to stay overnight in Bangkok and buy another ticket the following day, not happy!! My job in Uk is an Airline Operations manager so I know how it should work and how you should look after customers when the issues are the companys fault,!

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15 January 2018 04:01:00 Guest

Have been trying for more than 2 hours now still cant buy luggage Whats wrong with airasia website? Flying tomorrow morning from Macao to KLIA. What should I do now?

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15 January 2018 02:01:00 Guest

I have the same problems as below. I even got through as far as payment and it crashed out. Web chat says I would be 75th in waiting list. !!! Tried for two days now. Must be a major system problem. I notice there is no notice or response from Asia Air on its website....

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15 January 2018 01:01:00 Kareena

Airasia - I spent over 5 hours yesterday and today trying to book flights. Goes as far as selecting destinations, even seats and payemnt type at tines, and then just hangs on and the message says can't locate the page - very frustrating!

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15 January 2018 11:01:00 Siang

I had tried to manage my Air Asia booking since 12 Jan, but system error, i couldn't make any change or check in, i had tried to call and live chat but all cannot be reach, my departure on 24/Jan, what can I do now?

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15 January 2018 02:01:00 Unhappy

Update Seems like live chat isnt working either. I started at number 60 in the queue and after 3 hours it went to number 25 in queue. Then suddenly it jumped back to 60 in queue. There is negative customer service here. Not only is there no customer service or any other way to get in touch with the airline on the weekend, it takes hours to figure out nothing in their system is working because their gateways let you part way into their system and then stall after a while.

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15 January 2018 02:01:00 Unhappy

Yes. I need to change flight date too. Manage my booking isnt working. The call Center doesnt operate on weekends. Live chat is swamped. Waited 3 hours so far for live chat but not sure my turn will come up before my scheduled departure. This is disgraceful service. I have had many other technical difficulties with the website in the past. They need a new IT department. Hope they dont have similar operational issues.

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14 January 2018 02:01:00 Guest

14 Jan 2018 I have been trying to make online booking for 3 days now. The webpage gets stuck after select out bound and return flight. The webpage cannot proceed to next page. What is going on? Need to fly by 18 Jan for work. Air Asia - please fix ASAP

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14 January 2018 02:01:00 Guest

Air Asia website is having some problem. Can't enter into manage my booking.

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14 January 2018 08:01:00 Guest

"Looks like were having some server issues" This always HAPPEN THESE FEW DAYS when i'm tried to modify my booking. Help me to solve this problem, thank you

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