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AirAsia Discussion

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22 May 2019 10:05:00 MD

20th May - I experienced an error while booking AirAsia ticket from Bangalore to Manila . All details were able to fill successful , than it goes to payment , after payment deducted from my bank accounts .no booking It throws error page can't be displayed or not secure connection. From here starts real frustration how yo get money back & what do to next. To get money back need to fill eform , again this eform doesn't work in IE. Now filled eform from chrome from another pc, in the eform they require bank statement . But when I attached Bank statement & submitted , called customer care to know status of ticket they mentioned resumit with attachment,I did resubmit. Again same issue no attachment. I asked customer care executive alternative ,said no alternative . Than I waited in call for nearly 60 mins , call center discussed at there end . Came up with email I'd , I shared the attachment via mail. Now I need to wait for my money for 7 days to long period to hold money for technical issue at AirAsia end. Couple of issue here with whole process- Technical errors after payment deducted , no booking - Airline need to take responsibility for whole follow up. Rectify in future. Technical errors are not handled properly with AirAsia website, they give solution to different browser , I have not seen a these kinds of problem with any other airlines , root cause analysis is required here. For refund they require Bank statement -bank statement has sensitive information i.e customer id & bank email I'd . Not comfortable to share this. When I share the reference no on which amount deducted ,y it's not acceptable. Refund processing time period too long. For customer complaint they asked me to use chat bot , this does not work in IE. Overall it's was my first experience. With AirAsia ...I can say it was one of worst. I hope you ll take this feedback seriously 🙏 and improve ..not to have another unsatisfied customer. Thanks Md

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21 May 2019 05:05:00 Mae

What happened to your website Air asia?..please do cooperate i need to add baggage before my flight,i've tried many times but robot prevention will appear after you confirm the payments.what is this?

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21 May 2019 11:05:00 Guest

bollf

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21 May 2019 06:05:00 Rachel

Airasia, what is error code 999?

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21 May 2019 05:05:00 Rosnah Alias

Cant book Sorry, there os an error connecting to the server. Please try again later.(405) Since yeaterday

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21 May 2019 01:05:00 Guest

Airasia, what is error code F001?

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20 May 2019 08:05:00 Dr Bada

trying many times to connect to check in, but it keeps saying server error

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18 May 2019 05:05:00 Dr Muhammad Suleiman

I want to modify my flight but I can't log in, not even into my own account

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16 May 2019 09:05:00 Guest

What happened to airasia website? in a week, so many issue. I can't check in which the flight is tomorrow. When the service will be resumed?

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15 May 2019 01:05:00 Melanie

Been trying to book tickets from SG to KL (return) last night. What a FRUSTRATING experience AirAsia!!! Tried so many times but Error Code 999: unable to connect to server keeps popping up. Tried again this evening and the same message appears. So we booked an alternative airline!! NOT going to fly AIRASIA again.

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15 May 2019 10:05:00 Amado Tuason Jr

Can't book, error code always appear. How to solve it. Error code F001: Passenger Country is invalid.

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14 May 2019 11:05:00 Guest

Am having the same issue since yesterday while trying to book flight from Maldives to Malaysia. Keep getting this retarded message: "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application." Tried several times. Tried clearing cache. Tried different browsers. Might as well try different airline if AirAsia can't get their sh!t together!

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14 May 2019 04:05:00 Lucy

error code 999? what is that? i cannot proooceeeeddddd with my booking ? Hope u solve it

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14 May 2019 10:05:00 Guest

Unable to book tickets. It is so frustrating .

AirAsia 
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14 May 2019 07:05:00 Guest

Trying to book tickets from KL to Singapore for past 3 days. When it comes to stage for purchase, it directs me to robot prevention , with pretty girl AVA and message "there is one last step" Please help!!!

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14 May 2019 05:05:00 Guest

What is this 'waiting room'? I filled in the booking, then it directs me to a page to do it all again, and then I am directed to a waiting room. What a * of time this is! Is this usual or is there a problem with the website?

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14 May 2019 02:05:00 Nor Aini

why theres an error code F001?what else i should fill in?

AirAsia 
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13 May 2019 07:05:00 Guest

I have booked a ticket from Indore to Hyderabad it went good up to payments after redirecting I was not able to access my bookings to download the ticket. Please help

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11 May 2019 04:05:00 Guest

SS : sane here with me and my friend. Tried mobile app and desktop both cannot proceed with payment. i dont seem to be BOOK airasia ticket . It kept bounced to start again when go to payment page. is there any problem with the site?

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10 May 2019 01:05:00 SS

i dont seem to be BOOK airasia ticket . It kept bounced to start again when go to payment page. is there any problem with the site?

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10 May 2019 11:05:00 KENENTH WONG

Can I know the S'pore contact number of Air Asia?

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06 May 2019 04:05:00 Awin

error code f001 air asia

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06 May 2019 02:05:00 Anis aswani

I have book my destination krabi to Kul , i have done choose my seat then after i next to summary , and them sent me this . Please i need your answer , because i had planning to overseas with my friend . Tq air asia

AirAsia 
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05 May 2019 02:05:00 Guest joselyn pacion

I have enter i wrong email so how can i find my itinirary ticket in airasia flyt kuala lumpur to manila

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01 May 2019 01:05:00 Guest

Guest : "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" I have tried using different cards, still I get this message! When will you fix this Air Asia? If we rebook via ticketing office, we have to pay even more. Use: Mozila Firefox Quantum Besides that also deleted the browser history, cookies and cache of your browser.

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30 April 2019 11:04:00 Ruta

What a nightmare! Been trying to book flights for these past few days. Nomater it wouldn't let me finish, saying my transaction haven't gone through/been declined. So after numerous times been declined I decide to book different airline. And guess what I finally received email that one of airasia flights been confirmed-have a pending transaction in my bank which I can't cancel and speaking with airasia staff they can't help me. Anyone had this kind of problem - have you managed to get refund because its been website glitch?

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29 April 2019 04:04:00 Guest

Cant even add baggage in app!! keep get error 405. What can i do??

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29 April 2019 01:04:00 Guest

"Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" I have tried using different cards, still I get this message! When will you fix this Air Asia? If we rebook via ticketing office, we have to pay even more.

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28 April 2019 09:04:00 Guest

what mean by error code f001?

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27 April 2019 11:04:00 Guest

i cant load the my bookings page it such a useless website with many problems

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25 April 2019 10:04:00 Jeroen

Jeroen : Mason : This is first and last time we will use you. Its a disgrace your website and app. We have lost two flight with you having paid for them, could not changing details of flight on your website and ended up losing the cost of two flights. You are sh#*t. A response to our problem via the online form from AirAsia: Kindly clear your cookies and cache of your browser, then restart your browser. 

We would advise you to log in using the latest Mozila Firefox Quantum. In addition to the above, I also deleted the browser history and entered the booking system in Private mode. It worked! MacBook Pro - macOS 10.13.6 (High Sierra), Firefox Quantum 66.0.3. Sorry response to wrong message.

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25 April 2019 10:04:00 Jeroen

Mason : This is first and last time we will use you. Its a disgrace your website and app. We have lost two flight with you having paid for them, could not changing details of flight on your website and ended up losing the cost of two flights. You are sh#*t. A response to our problem via the online form from AirAsia: Kindly clear your cookies and cache of your browser, then restart your browser. 

We would advise you to log in using the latest Mozila Firefox Quantum. In addition to the above, I also deleted the browser history and entered the booking system in Private mode. It worked! MacBook Pro - macOS 10.13.6 (High Sierra), Firefox Quantum 66.0.3.

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25 April 2019 10:04:00 Guest

AirAsia should fire the person who design the booking system. After input the guest details cannot continue the booking (the continue button is disabled). It also requested me to enter the BIG member ID which I don't have.

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25 April 2019 08:04:00 Mason

This is first and last time we will use you. Its a disgrace your website and app. We have lost two flight with you having paid for them, could not changing details of flight on your website and ended up losing the cost of two flights. You are sh#*t.

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24 April 2019 11:04:00 Jeroen

We 2 continue to receive error messages when booking tickets. { "Message": "The server encountered an internal Error and was unable to complete your request. Either the server is overloaded or there is an error in the application"., "Status": "error" } Error on iPhone and Windows PC. Please help! Tips?

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24 April 2019 04:04:00 Guest

Cant book ticket online or on phone. Goodbye Air Asia.....

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22 April 2019 11:04:00 Guest

I get error (405) connection to server. After trying to press Next after selecting addons. Its been 4 days of trying and today is 22nd April. AirAsia pls get a new app update on the AppStore. I need to book a flight.

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21 April 2019 04:04:00 Singapore

This site cant be reached www.airasia.coms server IP address could not be found

AirAsia 
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20 April 2019 11:04:00 Lavence Lee Pei shan

Down again! Can even sign in !!

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18 April 2019 07:04:00 Shafiu

Please use android device TT : If I want to pay for my booking I constantly get an error .. { "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" } It is for 3 days already. So I can still not book a flight. When will the problem been solved ???

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18 April 2019 07:04:00 Guest

Please use android device to make booking Guest : what is robot prevention? cannot proceed my payment😡

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18 April 2019 02:04:00 Guest

Same issue here how to solve it?

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18 April 2019 12:04:00 Loh

I can not open website on my macbook and even on my iPhone. I tried the website and even the app, neither working. Its since yesterday when I try to manage my booking.

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17 April 2019 08:04:00 Guest

I have been having the same problem for two days. No one at Air Asia can help me. They keep telling me that I have to go to an Air Asia office or complete the edit online at manage booking. However, when I need to make a payment, the website goes to a blank page. Has anyone been able to resolve this? Air Asia chat suggested using a different browser and clearing my cache. I tried all that and have tried SEVEN times to complete payment with the same issues.

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17 April 2019 07:04:00 Guest

what is robot prevention? cannot proceed my payment😡

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15 April 2019 08:04:00 Guest

There is a proble with online book from air asai main website.I get API JSON error.

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15 April 2019 06:04:00 Guest

I can't book a ticket. Is the system has a problem?

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09 April 2019 08:04:00 Guest

Encountered same issue. Changed from iOS to Android and the app on Android got my booking done.

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09 April 2019 04:04:00 Guest

frust : Unable to make payment for ad-on , why !?

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09 April 2019 10:04:00 TT

If I want to pay for my booking I constantly get an error .. { "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" } It is for 3 days already. So I can still not book a flight. When will the problem been solved ???

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09 April 2019 05:04:00 Guest

Robot prevention page is preventing real humans from purchasing. Sad.

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08 April 2019 04:04:00 Guest

What is this robot prevention?i cant proceed with my payment. Uggghhh

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08 April 2019 07:04:00 Guest

Cannot view my booking page. Is this common to all of you or just me? Thanks

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01 April 2019 02:04:00 Guest

Yes it's the same for me there is an error both web and app

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31 March 2019 10:03:00 Chong

i get "method not allowed." error message when go to payment step.. y? plz help..

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31 March 2019 09:03:00 Grace

Mobile booking error405, went come to pick seats theres an error to submit

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29 March 2019 01:03:00 frust

Unable to make payment for ad-on , why !?

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29 March 2019 08:03:00 Guest

filled in all details but got "your booking was unsuccessful" why?

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28 March 2019 04:03:00 Neil

This must be recent because the app is not working well, wouldnt let me book on iPhone or iPad, now wont let me check in, says please enter valid country name, but it selects my country from the list, Air Asia get your act together

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26 March 2019 09:03:00 Guest

cannot add ons. After clicking the button, nothing happened. From 25 March 2019.

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25 March 2019 08:03:00 Guest

Cannot book my ticket, stuck at payment process. Point payment failed why? Unbelievable. I tried so many times. Using American Express and visa. Cant book it at all. Wth happened?

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25 March 2019 07:03:00 Guest

Cnnot check in. Need to check in at counter. why?

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22 March 2019 10:03:00 Guest

We can't assign a seat to you now. Check in at the airport so that we can manually assign one to you. ? why? is this overbooking?

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22 March 2019 07:03:00 Guest

Same to me , unable to proceed booking ! Guest : Terrible service from Air Asia, app is not working properly, it displays an error message 405 without any further explanation

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20 March 2019 12:03:00 Guest

Terrible service from Air Asia, app is not working properly, it displays an error message 405 without any further explanation

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