Back to top ▲
Login:
Password:
Registration
Forgot your password?
Login as:
Login As
You can log in if you are registered at one of these services:
 
your guide to airlines all over the world




1

AirAsia Discussion

Registration   Login

Write a comment about AirAsia:

Your name:   Insert image

Spam bot protection: Refresh code
CAPTCHA image characters
Messages 1 - 35 of 1015
First | Prev. | 1 2 3 4 5 6 7 8 9 10 11 | Next | Last
20 January 2018 Guest

I have just tried to book a flight using the app. It won't allow payment by poli or paypal (error box with funny number comes up) or by any of my credit/debit cards - it goes to a blank screen, my bank logo comes up, the wheel spins for a few seconds and then it just goes back to the pay page. 4 hours later - nothing. I got through to live chat - worse than useless. Told me try again later - so 4 hours isn't long enough. Given the issues by others surely there would be a solution by now. given the poor and sloppy customer service something is clearly very wrong. I've been flying air asia copiously for over a decade and they've always been great...until now.

Reply to this message
17 January 2018 Guest

I have booked my ticket on airasia website but i did not get any confirmation e-mail from airasia for my booking itinerary. I did not book with an account so that i could not check on it. Any idea why?

Reply to this message
16 January 2018 Guest

For the past 24 house I have been trying to book an AirAsia flight online - I'm still having no success. I fill in the details, but can't pay - the website wizzes off into the ether! I tried calling the help centre and stayed waiting on the phone for 45 minutes before giving up. I also tried the chat line, but it is not working properly and I never managed to chat to anyone.

Reply to this message
15 January 2018 Guest

Same, I've been trying to book for three days. Currently, can't book through 3rd party websites, their website, or their app.

Reply to this message
15 January 2018 Stuart Brint

Spent several hours trying to book Hanoi to Chiang Mai via Don Mueang, lets me enter all info until I get to the payment page then crashes. Very frustrating. Not impressed with AirAsia on this, also they were over an hour late for another flight last week which caused me to miss a connecting flight and I had to stay overnight in Bangkok and buy another ticket the following day, not happy!! My job in Uk is an Airline Operations manager so I know how it should work and how you should look after customers when the issues are the companys fault,!

Reply to this message
15 January 2018 Guest

Have been trying for more than 2 hours now still cant buy luggage Whats wrong with airasia website? Flying tomorrow morning from Macao to KLIA. What should I do now?

Reply to this message
15 January 2018 Guest

I have the same problems as below. I even got through as far as payment and it crashed out. Web chat says I would be 75th in waiting list. !!! Tried for two days now. Must be a major system problem. I notice there is no notice or response from Asia Air on its website....

Reply to this message
15 January 2018 Kareena

Airasia - I spent over 5 hours yesterday and today trying to book flights. Goes as far as selecting destinations, even seats and payemnt type at tines, and then just hangs on and the message says can't locate the page - very frustrating!

Reply to this message
15 January 2018 Siang

I had tried to manage my Air Asia booking since 12 Jan, but system error, i couldn't make any change or check in, i had tried to call and live chat but all cannot be reach, my departure on 24/Jan, what can I do now?

Reply to this message
15 January 2018 Paul W

Update Seems like live chat isnt working either. I started at number 60 in the queue and after 3 hours it went to number 25 in queue. Then suddenly it jumped back to 60 in queue. There is negative customer service here. Not only is there no customer service or any other way to get in touch with the airline on the weekend, it takes hours to figure out nothing in their system is working because their gateways let you part way into their system and then stall after a while.

Reply to this message
15 January 2018 Paul W

Yes. I need to change flight date too. Manage my booking isnt working. The call Center doesnt operate on weekends. Live chat is swamped. Waited 3 hours so far for live chat but not sure my turn will come up before my scheduled departure. This is disgraceful service. I have had many other technical difficulties with the website in the past. They need a new IT department. Hope they dont have similar operational issues.

Reply to this message
14 January 2018 Guest

try this link to resolve this error https://techrubik.com/err_spdy_protocol_error-reason-solution/

Reply to this message
14 January 2018 Guest

14 Jan 2018 I have been trying to make online booking for 3 days now. The webpage gets stuck after select out bound and return flight. The webpage cannot proceed to next page. What is going on? Need to fly by 18 Jan for work. Air Asia - please fix ASAP

Reply to this message
14 January 2018 Guest

Air Asia website is having some problem. Can't enter into manage my booking.

Reply to this message
14 January 2018 Guest

"Looks like were having some server issues" This always HAPPEN THESE FEW DAYS when i'm tried to modify my booking. Help me to solve this problem, thank you

Reply to this message
14 January 2018 Guest

air asia are useless office hours closed on a SUnday??? and website wont let me manage my booking! grrr

Reply to this message
13 January 2018 Guest

Hi, is your airasia website got problem ? I can't make payment successful. What's wrong ?

Reply to this message
11 January 2018 Joe

Hello AirAsia, I need to inform you of a MAJOR BUG in your Airasia Mobile App for Android. When checking in for a flight using the App, it does not retain the Passport Expiry Date or My Date of Birth. For each flight I have to re-select this. BUT the problem is that the App does not allow you to enter the details at Check in, you have to scroll the months one by one as there is no short cut. This means to re-select my Passport Expiry date I scroll 48 screens and to select my birthdate I have to scroll 660 months of screens, so for each return flight mobile app check in I need to tap or swipe 1,416 times. ONE THOUSAND FOUR HUNDRED AND SIXTEEN. I assume no one else is using this app on android as who would be willing to do such a thing. Please fix this. Regards Joe

Reply to this message
11 January 2018 Shen

Your payment page is borked. Have been trying to book for past 2 days. Everything works up to the payment page, and it just gets stuck loading. Have tried on my work PC, home PC and my phone and tried FireFox, Internet Explorer and Chrome, same problem the booking always gets stuck endlessly loading when I reach the payment page. One more day and I am giving up and taking my money elsewhere.

Reply to this message
10 January 2018 Guest

AirAsia website sucks! Our internet connection is fine but the loading minutes take too long. I'm at the final step which is payment. It is very irritating since I have to wait very long. Bad/poor service. Not a well maintained website.

Reply to this message
09 January 2018 Guest

Hi there, I am have been trying to book tickets already for 2 (08th and 9th) days and i cannot get to the payment page. What is wrong? I hope you will keep the fares as they are.

Reply to this message
09 January 2018 Guest

Hello, been trying to book ticket online since yesterday(8/1/2018) but it says that the site cannot be reached. sad.

Reply to this message
09 January 2018 Guest

Trying to book online but can't get to the Payment page!! what is happening Air Asia - lift your game. You won't take my money - weird!!

Reply to this message
08 January 2018 Guest

Hello I cant check in because when I try to check in check-in not allowed due to Balance due how I can fix it??

Reply to this message
08 January 2018 Guest

Whats happened to your site Air Asia? Been trying to book a flight online for the past 3 hours!! It SUCKS!! You dont seem to be bothered to fixing it either as I see si liar complains going on!!

Reply to this message
04 January 2018 IKHSAN

Check-in not allowed due to Balance due BOOKING NO JPC7TA

Reply to this message
02 January 2018 wendy

why my credit cad can not make the payment for my booking ? my card is BSN .

Reply to this message
28 December 2017 Guest

tried to book a flight, but it cant proceed to payment process. please fix it. i had tried it for 2 day in a row.

Reply to this message
27 December 2017 Guest

what can't i add my debit card for BigPay. every time i try it stated failed 008. every.single.time.

Reply to this message
26 December 2017 oolina mikhailova

Dear Air Asia, im going to comolain to international court that you are selling airolain tickets and they turn to be bus and fairy. For me fairy is ok, but bus i cant go becouse of i get fever for 1-2 weeks after twenty minutes in ac bus. On your aoolication this transit have an icon of airolain. Why its bus????? What the hell you are cheating customers? I comolain everywhere and write reviews in english and russian everywhere in internet.

Reply to this message
22 December 2017 Guest

I tried the check-in process after I got an e-mail from airasia, I checked only that the airasis website had run time error problem. How can I solve the run time error in your company's website?

Reply to this message
21 December 2017 Guest

Stil can't book flights within 2 days now

Reply to this message
20 December 2017 Guest

AirAsia's online booking system is terrible. Have spent 3 hours trying to book flights from Bangkok to Luang Probang. Online booking system website is useless. Have reverted to booking by phone which is also not easy and costs more than online price. I travel in SE Asia a lot but will try to avoid AirAsia in future. Dreadful customer experience in their website and terrible customer service from AirAsia.

Reply to this message
10 December 2017 Guest

Is Online booking perturbed ? Impossible to realize all the procedure

Reply to this message
10 December 2017 Guest

Hi guys. I'm trying to modify my baggage limited for upcoming flights Penang - KL - KL - Sydney. It won't get me to the managed booking section.

Reply to this message
Messages 1 - 35 of 1015
First | Prev. | 1 2 3 4 5 6 7 8 9 10 11 | Next | Last
Airline and Airport Discussion Forum

Copyright © 2008-2012 www.airlines-inform.com. All rights reserved.

Airlines Inform - your guide to airlines all over the world.