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AirAsia Discussion

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18 October 2019 09:10:00 Guest

Same thing. I have been trying to book tickets all day. Having keyed in all the information, meal selections, seat selection etc., etc. Finally, I click on purchase. A slide bar appears to verify, and then it says oops something went wrong. Refresh and try again. Not good Air Asia. People will book elsewhere.

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17 October 2019 01:10:00 sandy

i took a ticket but need to change child's age.

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17 October 2019 08:10:00 Guest

Hi good Afternoon, I have checked in KL-Hua Hin sector flying on 24.10.19 and would like to know how come I cant check in the return sector from Hua Hin -KL on 28.10.19 at the same time? Plse advise. THANKS

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16 October 2019 10:10:00 Harley Burton

I have a problem with booking a flight through air asia app. Message comes up on my snart phone saying method not allowed

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15 October 2019 03:10:00 Guest

Hi, Same problem. been trying to book 4 seats over last two days. After pressing purchase button. "Ooops, someting went wrong, Don't worry, no payment has been collected yet. Please try again. Have used Firefox, Chrome and Edge browsers. All dislpay same message. What is the problem??

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15 October 2019 12:10:00 Guest

It is asking the already keyed-in credit card details again and again.especially the CVV..authentication also fails ..whats happening...thumb down AirAsia for not solving this soonest!

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15 October 2019 12:10:00 Guest

Cant make payment with credit card! AirAsia, please fix this !

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15 October 2019 10:10:00 guest

purchase button is not working

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13 October 2019 07:10:00 Lecor

Guest : was ur card deducted? Same thing happened to me earlier ST : What's wrong with Airasia? I tring make payment since yesterday morning, still unable to make it !!! Were you ever able to make a payment? I've been having the same error for days. I have tried different Ipads, mobile app, laptop, different browers, different logins, different credit cards. I need to book 10 international flights.

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12 October 2019 01:10:00 Guest

Error Code 999: Http failure response for k.airasia.com/checkout-j/v1/bookingcheck... 0 Unknown Error How can i book airasia flight when I keep getting this code

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10 October 2019 08:10:00 Guest

Code 999 error displaying when trying to book air ticket

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09 October 2019 01:10:00 Guest

I cant select my time flight..please airasia do something..ive face the same problem for 3 days now..

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08 October 2019 03:10:00 Guest

Cant make payment . Page went blank after putting in credit card info

AirAsia  AirAsia 
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08 October 2019 07:10:00 Guest

ST : What's wrong with Airasia? I tring make payment since yesterday morning, still unable to make it !!! Were you ever able to make a payment? I've been having the same error for days. I have tried different Ipads, mobile app, laptop, different browers, different logins, different credit cards. I need to book 10 international flights.

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08 October 2019 03:10:00 Guest

Me too.. Airasia robot is not helpful at all! Failed to buy ticket due to this Ava interference!

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05 October 2019 03:10:00 Shaikha

hi there, Been trying to book ur tics many times. Keyed in all details & credit card details. When pressed payment.. As screen with "one last step" appeared...and hang there !!! What's happening ? How can i get my booking through ??

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04 October 2019 04:10:00 aik Chew

Air Asia robot thing is a pain. Cannot complete transaction. Tried twice. Now have to look at other airlines between melbourne and KL.

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02 October 2019 05:10:00 Guest

cannot make payment today for air ticket from KL to Miri. the error is Payment authentication failed.

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28 September 2019 06:09:00 ST

What's wrong with Airasia? I tring make payment since yesterday morning, still unable to make it !!!

AirAsia 
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19 September 2019 06:09:00 Chin Yee Wei

I cant book my tickets

AirAsia 
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19 September 2019 05:09:00 Guest

Robot prevention page appeared when clicking purchase and experiencing kind of hanging and incomplete purchase.

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19 September 2019 05:09:00 Lee

The connection of the airasia website very slow, I print 12 boarding pass took me an hour.

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15 September 2019 09:09:00 Nguyen 0587781002

Guest : Why cant I do a web check in via your website? Everytime I try I get a message "We cant assign you a seat now. Check in at the airport" My flight is 8 hours ahead. All other airlines allow you to web check within 24 hours of departure. Air Asia has this stupid process. Guest : Guest : Nguyen 0587781002 : { "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" } Nguyen 0587781002 : { "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" } Nguyenngoctrang1995@icloud.com Air Asia Hater : Guest : Air Asia's website is made intentionally ambiguous to confuse customers to purchase add-on's such as travel insurance, check-in luggage, and even meals. I hate this website and I dislike the company, but it flies some routes no other carrier flies. And now, after going through all the hassle of trying to book a ticket on this deceptive website, I get a message that an error has occurred. Why can't this company inform customers beforehand that the site is not working? Screw Air Asia. I'll find another mode of travel. I totally agree! I wish Air Asia will close soon! Even MAS is on the verge of bankruptcy but it still competence compared to the s hole Air Asia

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10 September 2019 08:09:00 Guest

Chris : Hans : every time when i want to purchase a ticket with Air asia, the very last step in the payment end up with the text below. Does anyone know the Rooth cause of this and the solution? Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" Same here, i try already for more then 2 weeks, before never experienced any problem on AirAsia website. Chris : Hans : every time when i want to purchase a ticket with Air asia, the very last step in the payment end up with the text below. Does anyone know the Rooth cause of this and the solution? Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" Same here, i try already for more then 2 weeks, before never experienced any problem on AirAsia website. I can not book either. I tried SO many times.

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10 September 2019 07:09:00 Guest

"Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" I keep getting this messege and I am unable to book the flight.. I have tried so many times by now.

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10 September 2019 12:09:00 Adlan

Guest : error code 999, wtf I encountered this too. Re started everything, ended up again with 999. Hello?

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07 September 2019 11:09:00 Guest

Air Asia website is totally * . How on earth do they make any money? Not only that this discussion has got hijacked by a bunch of weirdos

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27 August 2019 07:08:00 Guest

Guest : Ya, I had the same issue since yesterday, 9 July, night. It 'hang' once I keyed in my ccard payment. Worst, checked on my BIG POINTS, it was deducted even my purchase is incomplete ! There was no charge on my Ccard for the balance amount. Robot Lady AVA is a nuisance. All are standard Q&A. No other way to phone contact in Malaysia. Never trust AirAsia for all its 'IT digital projects'. Not reliable nor efficient. Agreed. Useless robot

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27 August 2019 07:08:00 Guest

Guest : Air asia slide button not working again! cant book a flight!! its happening again

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27 August 2019 07:08:00 Guest

Verification Page before completing booking. Tried to slide to verify, multiple attempts failed. Anyone encountered this before?

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26 August 2019 09:08:00 Goh Seng See

Just cant understand, why is that when I try to Web Check in today for my booking ENTDPV, and was given seat No 7F and 24B, so far apart ?

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19 August 2019 01:08:00 Chris

Hans : every time when i want to purchase a ticket with Air asia, the very last step in the payment end up with the text below. Does anyone know the Rooth cause of this and the solution? Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error" Same here, i try already for more then 2 weeks, before never experienced any problem on AirAsia website.

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15 August 2019 02:08:00 francis

i book a flight in airasia for next week im very sure i press time of 5am after paying online after receiving my confirmation to my surprise fight sched was 11pm.. i tried to use the modify option and finally rebook the flight to the correct time how ever the charge for changing ur flight gime on the same is just the same cost wen u bought 1 round ticket. tried to contact customer support and online chat all * up, meaning theres no way contacting them. really annoying i get to pay them for their system fault * .

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14 August 2019 12:08:00 Guest

KEEP GETTING ERROR 999 WHEN TRY TO BOOK FLIGHT,MUST BE LOSING ALOT OF CUSTOMERS AIR ASIA

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12 August 2019 06:08:00 Guest

Always get message click And slide the bar to complete booking. But dont know where to click As I dont see any bar

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05 August 2019 09:08:00 Hans

every time when i want to purchase a ticket with Air asia, the very last step in the payment end up with the text below. Does anyone know the Rooth cause of this and the solution? Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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01 August 2019 06:08:00 Trying to book a flight

What on earth is wrong with Air Asia? No add on option. I am desperately trying to book flights why am I the only one who cant add luggage? Useless.

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30 July 2019 08:07:00 Guest

Why cant I do a web check in via your website? Everytime I try I get a message "We cant assign you a seat now. Check in at the airport" My flight is 8 hours ahead. All other airlines allow you to web check within 24 hours of departure. Air Asia has this stupid process.

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26 July 2019 05:07:00 Guest

error code 999, wtf

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26 July 2019 02:07:00 Guest

I cannot complete my booking... Browser 999L Http failure response shows. After I click 'Continue' on Guest Details... Tried Chrome, Edge..

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25 July 2019 01:07:00 Guest

"This site can't be reached' appear on my Chrome browser. Ya, it's difficult to go to book ticket but for Android there is no problem. Frustrating......poor programmers faults

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24 July 2019 11:07:00 Guest

So annoying. Cant even book a ticket, cant even go thru past pax detail page. Keep re directing me to search flight page

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17 July 2019 09:07:00 Air Asia Hater

Guest : Air Asia's website is made intentionally ambiguous to confuse customers to purchase add-on's such as travel insurance, check-in luggage, and even meals. I hate this website and I dislike the company, but it flies some routes no other carrier flies. And now, after going through all the hassle of trying to book a ticket on this deceptive website, I get a message that an error has occurred. Why can't this company inform customers beforehand that the site is not working? Screw Air Asia. I'll find another mode of travel. I totally agree! I wish Air Asia will close soon! Even MAS is on the verge of bankruptcy but it still competence compared to the s hole Air Asia

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17 July 2019 04:07:00 Guest

Air Asia's website is made intentionally ambiguous to confuse customers to purchase add-on's such as travel insurance, check-in luggage, and even meals. I hate this website and I dislike the company, but it flies some routes no other carrier flies. And now, after going through all the hassle of trying to book a ticket on this deceptive website, I get a message that an error has occurred. Why can't this company inform customers beforehand that the site is not working? Screw Air Asia. I'll find another mode of travel.

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17 July 2019 02:07:00 Guest

I keep getting the same msg for the past two days :/ Guest : Can't book the flight cause of the f...... nice Asia robot blocker. Thx for nothing Ahmed Solah : i tried to purchase my ticket but all the time i got this message "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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17 July 2019 02:07:00 Guest

I have been trying to buy a ticket from Bangkok to male' however I keep getting an error msg in the last stage after entering all the information. I have been trying to do this for the past two days. please help

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16 July 2019 05:07:00 Guest

i already booked a flight and payed in their physical store and it says that the booking number is unavailable???

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16 July 2019 01:07:00 Guest

same here. whats that sh.... robot doing there at the last step, saying oops there's something wrong ..

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16 July 2019 09:07:00 Guest

Ana Ph : Paid my bookinh via 7/11. Already got the payment acknowledgement from 7/11 but still i didn't received any confirmation or itinerary from AirAsia! 😤 Same here. Paid via Cebuana Lhullihier, received the payment acknowledgement email from Cebuana but not the itinerary. AirAsia system sucks right now. My booking disappeared since it was not "paid"

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16 July 2019 05:07:00 Ana Ph

Paid my bookinh via 7/11. Already got the payment acknowledgement from 7/11 but still i didn't received any confirmation or itinerary from AirAsia! 😤

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15 July 2019 12:07:00 Guest

Chrome not worked I tried Guest : Guest : Can't book the flight cause of the f...... nice Asia robot blocker. Thx for nothing Canged the browser and: It worked. Google Chrome was ok, Firefix not

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14 July 2019 11:07:00 Guest

Cant book the flight please do something 😭

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14 July 2019 06:07:00 Guest

Guest : Can't book the flight cause of the f...... nice Asia robot blocker. Thx for nothing Canged the browser and: It worked. Google Chrome was ok, Firefix not

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14 July 2019 06:07:00 Guest

Can't book the flight cause of the f...... nice Asia robot blocker. Thx for nothing

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14 July 2019 12:07:00 chin chee hong

Guest : Hello. i Just want to know if am i just the only one having trouble in air asia website? Not only you, the whole world faced the same stupid problem. Stupid AVA robot girl blocked payment gateway, last step. Guest : Can't complete payment for new booking yet Bigpoints were deducted! Dont trust airasia system, redeem Bigpoints is useless,cant get benefits from it. I have 5000+ never use it. Air asia system is *

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14 July 2019 12:07:00 chin chee hong

Guest : Hello. i Just want to know if am i just the only one having trouble in air asia website? Not only you, the whole world faced the same stupid problem. Stupid AVA robot girl blocked payment gateway, last step.

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13 July 2019 05:07:00 Guest

Can't complete payment for new booking yet Bigpoints were deducted!

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13 July 2019 01:07:00 yusak

My goodness cannot book and pay.. Ava doesnt work..stupid!!!!!

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12 July 2019 12:07:00 Guest

Air asia slide button not working again! cant book a flight!!

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11 July 2019 03:07:00 Guest

kes : Same problem allover. Tried for a week but what will work is booking with AIRASIAGO. Only there is a limitation on the addons YES..you can only book with Airasiago I also tried for few days and gave up and booked from airasiago

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11 July 2019 04:07:00 kes

Same problem allover. Tried for a week but what will work is booking with AIRASIAGO. Only there is a limitation on the addons

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10 July 2019 07:07:00 Guest

Same here- spent 1/2 hour getting thru checkout and stupid sliding bar doesn't work

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10 July 2019 05:07:00 Guest

can't book any flight due to error AVA

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10 July 2019 01:07:00 Guest

what is happening to Airasia website today????

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10 July 2019 09:07:00 Guest

Drag the cursor to complete booking? Ava is a freaking bug! Can't book anything.

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10 July 2019 06:07:00 Guest

Ya, I had the same issue since yesterday, 9 July, night. It 'hang' once I keyed in my ccard payment. Worst, checked on my BIG POINTS, it was deducted even my purchase is incomplete ! There was no charge on my Ccard for the balance amount. Robot Lady AVA is a nuisance. All are standard Q&A. No other way to phone contact in Malaysia. Never trust AirAsia for all its 'IT digital projects'. Not reliable nor efficient.

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10 July 2019 06:07:00 Guest

very bad website and worst management by Airasia..

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10 July 2019 06:07:00 Guest

Tried to book last night several times and got an error message every time I reach the payment verification page. Today their website landing page is a waiting room, been at it for 30mins now and still couldn't get in.

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10 July 2019 05:07:00 Guest

Hello. i Just want to know if am i just the only one having trouble in air asia website?

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09 July 2019 10:07:00 Bruno

I made an AirAsia booking, the payment was made, I received the confirmation number and this booking was shown in the app. But today, the booking just disappeared of the app and the booking is not in the system when I look for it on the website. The flight is in 10 days and I don't know what to do! Anyone knows if they have a system problem or maybe the flight was cancelled and AirAsia just don't warn me neither refund the money paid?

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09 July 2019 09:07:00 Guest

Guest : "Keep getting error at the Robot Prevention site, error:s8vpi3" also for me

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09 July 2019 02:07:00 Annie

Why my airasia apps cannot log in?? keep write the network connection was lost!! what!!

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09 July 2019 01:07:00 Guest

"Keep getting error at the Robot Prevention site, error:s8vpi3" also for me

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09 July 2019 05:07:00 Arra

I haven't receive any OTP to my mobile number

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05 July 2019 10:07:00 Guest

Update: not sure if the error is still occuring, but I managed to book a flight by using the browser Microsoft Edge. Previously I was using Google Chrome Evi : Same issue here... I keep getting an error page when booking a flight (both on laptop & mobile app)

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04 July 2019 12:07:00 Evi

Same issue here... I keep getting an error page when booking a flight (both on laptop & mobile app)

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04 July 2019 09:07:00 ynah

same problem. please fix this ops something wrong. thanks

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03 July 2019 09:07:00 Guest

Keep getting error at the Robot Prevention site, error:s8vpi3

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03 July 2019 04:07:00 Wan

Ive completed everything regarding guests details with green ticks, after clicking continue button , Error Code 999:

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02 July 2019 12:07:00 Guest

same problems! anyone has other tips to make this work ? as obviously Air Asia still hasn't fix this problem until now! Whats the point doing Sale when people can't book the flight through their stupid system! its so annoying and frustrating!

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