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AirAsia Discussion

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Messages 1 - 35 of 855
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21 May 2017 Guest

Hey! How can I see the moving characters?? I want to pay!!!!

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21 May 2017 Guest

Help! Urgent!!! Check-in not allowed due to Balance due Still having problems? If pop up this problem, how long we need to wait to re check-in again?

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20 May 2017 Guest

Air Asia site down in Cape Town, South Africa as well !!! What's Up !!!

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20 May 2017 Guest

Note: InProcessPaymentChanged : The payment to be validated has been changed by the client. Errors: BookingNotPaidInFull : The payment has been declined. Please ensure that your credit card details are correct, or try another payment method. What am I supposed to do? I booked 2 Flights earlier. Now the 3rd wont work to pay -.-

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20 May 2017 Guest

Warning!!! For those using Airasia online booking system. Never do Manage booking and attempt to change flight if your only intention is to see the cost. That will change your flight even if you didn't complete the whole process! That came as a surprise on the day of my flight and i ended up buying a new ticket. Will never fly with airasia again. Never!

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19 May 2017 Guest

Fxxxing AirAsia Website, i have been trying book a flight for a week....listen up...A WHOLE FXXXING WEEK!!!!!! either fail to proceed to subsequence step or being stopped at the fxxxing moving character security checking.......if your * website had been hacked or whatever * happened, please make a brief announcement about it...DONT FXXXING * OUR TIME....moron ....i won't blame the staff, the fault is on the Moron CEO....

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19 May 2017 Guest

* AirAsia Website, i have been trying book a flight for a week....listen up...A WHOLE * WEEK!!!!!! either fail to proceed to subsequence step or being stopped at the * moving character security checking.......if your * website had been hacked or whatever * happened, please make a brief announcement about it...DONT * * OUR TIME....moron ....i won't blame the staff, the fault is on the Moron CEO....

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16 May 2017 Guest

Here is a tip. Try their backup webpage at booking2.airasia.com this resolved the problem with payments

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16 May 2017 Guest

Guest : IT'S NOT ABLE TO READ THE MOVING CHARACTERS!!!!!!!! YES, CAN NOT NOTHING ELSE!!!

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16 May 2017 Guest

IT'S NOT ABLE TO READ THE MOVING CHARACTERS!!!!!!!!

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15 May 2017 Guest

Tried to book PNH-DMK today, all went fine until payment. For some reason the system can't add the credit card charge so the return message is incomplete payment. Problem persists both in Chrome and Edge browsers. Once I even got th emessage 'double booking suspected'. But so far no confirmaton or rejection emails.

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14 May 2017 Guest

Have been trying many many times to book a flight since last night, still NOT working when I tried just now. Very disappointed!

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14 May 2017 Guest

Airasia website still not working? I have been trying since yesterday. Two days already, still not solved?

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14 May 2017 Guest

Guest : Trying for days booking a flight. Impossible due to security code moving characters impossible to read! Tried, re-tried and re-tried with several browsers, various payment mode, cleaned cache history: UNSUCCESSFULLY ! Have been queuing 45 min on Air Asia Chat for nuts: got no solution! Have claimed twice using Air Asia e-form: first reply, useless ! Second reply still pending: no much hope for any fix. Wasting time trying on and on. It really sucks! Air Asia loses clients. Guest : Guest : I cant even proceed to payment due to the STUPID security checking! Cos i cant even read the moving characters in there! Why would you guys making such difficulties for customer to pay you and buy a service from AIRASIA?? It's such a shame that so many complaints have been make yet the technical problems still in your STUPID website? Can somebody in charge please make solve this? Thanks! I agree. I've just spent 2 hours trying to pay for a ticket from Wuhan to Bangkok. I've decided to fly with China Southern Airlines instead. AGREE...BEEN TRYING TO FIGURE OUT THE STUPID SECURITY CHECK SINCE MORNING...NOT ABLE TO SEE ANYTHING BESIDE * ...GIVE UP

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14 May 2017 Guest

Payment error has never been solved. Wasting time to book air Asia ticket. What a lousy Airline.

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14 May 2017 Guest

Trying for days booking a flight. Impossible due to security code moving characters impossible to read! Tried, re-tried and re-tried with several browsers, various payment mode, cleaned cache history: UNSUCCESSFULLY ! Have been queuing 45 min on Air Asia Chat for nuts: got no solution! Have claimed twice using Air Asia e-form: first reply, useless ! Second reply still pending: no much hope for any fix. Wasting time trying on and on. It really sucks! Air Asia loses clients.

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13 May 2017 Guest

Guest : I cant even proceed to payment due to the STUPID security checking! Cos i cant even read the moving characters in there! Why would you guys making such difficulties for customer to pay you and buy a service from AIRASIA?? It's such a shame that so many complaints have been make yet the technical problems still in your STUPID website? Can somebody in charge please make solve this? Thanks! I agree. I've just spent 2 hours trying to pay for a ticket from Wuhan to Bangkok. I've decided to fly with China Southern Airlines instead.

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12 May 2017 Guest

I cant even proceed to payment due to the STUPID security checking! Cos i cant even read the moving characters in there! Why would you guys making such difficulties for customer to pay you and buy a service from AIRASIA?? It's such a shame that so many complaints have been make yet the technical problems still in your STUPID website? Can somebody in charge please make solve this? Thanks!

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12 May 2017 Ida

Its been a week and whenever u try to book tickets, it brings you to a page that says forbidden access. I know you have given another url to book but I refuse to book my trip with you because this kind of technical difficulties that last for a week or more inspires NO confidence. Why would I book and pay money to risk losing my booking in your technical chaos? I think you are losing a lot of customers this week and I don't know why it's still not fixed. If you don't care to even announce it and assure people then i rather not book with you. Bad timing, coz ppl like me are booking for the upcoming Hari raya travels.

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12 May 2017 Guest

i can't read the air asia security code when I wanted to make payment, why so blur

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11 May 2017 Guest

helllloo...is the GOD * SERVER IS STILL DOWN???..

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11 May 2017 Guest

Guest : I'm a Bot or Air Asia SUCKmoving characters captcha is way too challenging

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11 May 2017 Guest

I'm a Bot or Air Asia SUCK

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10 May 2017 Guest

Got to be the most unresponsive web site in the world, really poor, they must lose so much business. I like them, but the booking is just too hard.

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10 May 2017 Guest

Guest : AirAsia: "Security checking Please type the characters you see in the image (Character is not case sensitive)" Not possible!!! What a * * . same with me.. why its so hard and i sometimes think that there are no character at all.

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09 May 2017 Guest

AirAsia: "Security checking Please type the characters you see in the image (Character is not case sensitive)" Not possible!!! What a * * .

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09 May 2017 Al Budean

For * sake.. been trying to make a booking for family trip this coming raya. Wanna make payment then this "person info not complete" my * .. already checked like million times..and still the stupid error msg popped out.. really pissed off.. * like 2 hr for this stupid booking thingy...

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08 May 2017 Guest

i tried many times but the payment still didnt works and the fares is increasing by dayss

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08 May 2017 Guest

Same for me, did 4 times the same payment on saturday, sunday and tried again today but nothing works on the AirAsia website nor or the app, although I have an account etc. Its a scandal really, and Tony Fernandes should really take the poor website situation seriously. This is really damaging to the company credibility for years now!

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06 May 2017 Guest

For an airlines that depends solely on online bookings and the server is down for so many days !! What is happening? I can't even check for flights, it says i have no permission to the site!! Unbelievable! I wonder if Airasia management is taking this seriously ??

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04 May 2017 Guest

I have tried to make a booking several times and it is not working. Trying to fly from gold coast to penang. and then penang to kl. Everytime I try and book, it just says passenger info not complete even though all the fields are complete!!

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03 May 2017 Guest

i can't see any moving character at Security Checking column. How am I going to make payment?

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03 May 2017 Guest

I cant see snow ... cant read anything from the moving characters!

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03 May 2017 Guest

Guest : flight KUL-GUANGZHOU,the security checking is blocking my purchase of ticket because i cant even see the moving characters... The picture just show red snow like thingy and there is no moving characters shows up... AirAsia please fix this as fast as possible... Experiencing the same thing

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03 May 2017 Guest

flight KUL-GUANGZHOU,the security checking is blocking my purchase of ticket because i cant even see the moving characters... The picture just show red snow like thingy and there is no moving characters shows up... AirAsia please fix this as fast as possible...

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