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AirAsia Discussion

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25 September 2018 01:09:00 Raju

i have been trying to book flights on Air Asia via public bank credit card on my macbook air but it wont go through..frustrated because later l went to my friend's pc, went through easily. any idea why???

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24 September 2018 09:09:00 Haris

I cannot checks on the apps always appears as the connection error..why??

AirAsia 
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16 September 2018 12:09:00 Guest

same here.. i already tried several times to pay but there is an error regarding parent payment id. i'm worried that my several attempts would actually be credited to my account. Guest : There is no payment confirmation after i made my payment. I've bought my ticket online however there is no response to it.

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16 September 2018 10:09:00 Guest

There is no payment confirmation after i made my payment. I've bought my ticket online however there is no response to it.

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10 September 2018 07:09:00 Guest

How you settle it? Rithika : Trying to we checkin but it says "Check-in not allowed due to Balance due" Its urgent. Please resolve

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10 September 2018 07:09:00 Guest

How to settle check in balance due?!

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10 September 2018 05:09:00 Guest

Okay,, i've already slide countless times to open the booking page,, anybody feels the same? Air Asia please fix it,, its easier to type code than never ending slide,,,

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09 September 2018 08:09:00 J

How can it not exist when you've provided it. So I wasn't able to proceed with the check out because of this stupidity. If it doesn't work then don't give it your customers.

AirAsia 
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09 September 2018 01:09:00 Marina S

I am unable to make payment with my credit card since yesterday evening. Is the payment server down? how to go about booking my ticket now? kindly help

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08 September 2018 07:09:00 Rithika

Trying to we checkin but it says "Check-in not allowed due to Balance due" Its urgent. Please resolve

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04 September 2018 05:09:00 CC

Alvieandy Pius : Hey, I'm facing some problem with check in. Whenever I tried to check in, it says check-in not allowed due to balance due. How can I solve this matter? URGENT. THANKS! same thing is happening to me today!

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01 September 2018 03:09:00 Alvieandy Pius

Hey, I'm facing some problem with check in. Whenever I tried to check in, it says check-in not allowed due to balance due. How can I solve this matter? URGENT. THANKS!

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28 August 2018 08:08:00 Guest

what should I do when I cannot book flight ticket on airasia? Please help. it's urgent

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23 August 2018 07:08:00 Guest

Guest : why i keep getting bo something wrong for slider Try to use edge or internet explorer, it solve my bo problem. I got the bo problem when I use chrome.

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21 August 2018 06:08:00 Guest

why i keep getting bo something wrong for slider

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19 August 2018 12:08:00 Guest

Air Asia Robot Verification * is so stupid! Not everyone has a touchscreen Laptop or PC!!!! Grrrrr I hope Tony sacks his people for coming up with something so stupid

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17 August 2018 04:08:00 Guest

Sorry, something wrong(B0)--- How to solved it?? Your Laptop MUST BE TOUCH SCREEN.... JUST SLIDE IT. and IT'S WORK..

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17 August 2018 11:08:00 Guest

Tried for 3 days to book and then found a ticket for under half price with another airline. Great stuff

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16 August 2018 12:08:00 ANSAR ALI

Guest : Still not working, why?

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16 August 2018 03:08:00 Guest

Im trying to buy a flight, but getting server timeout error. Really frustrating. But ive found a solution. The website for jetairways does work. And turns out low cost too! Great. Problem solved Ps if i was Tony, i would or sack my cio or take away his bonus

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15 August 2018 07:08:00 Guest

Verification slider working now but dont progress to payment

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15 August 2018 01:08:00 Guest

Has anybody managed to pay by Credit/debit card on the page? If yes, which browser have you used?

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15 August 2018 11:08:00 Emil

Still not working for me

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15 August 2018 10:08:00 Guest

If I use the touchscreen on my laptop is OK. I tryed to go till paying, but I do not want to buy this ticket yet. Has anybody was success in paying, there was not frozen this page? Has anybody by a ticket nowdays?

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15 August 2018 05:08:00 Guest

mike

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14 August 2018 11:08:00 Guest

Still not working, why?

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14 August 2018 09:08:00 Guest

] But if we not using touchscreen laptop ???? so what we should do ??? !!!!!!

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14 August 2018 09:08:00 Guest

Guest : guys, i tried and managed to get it solved. if you guys are using touchscreen laptop or phone then just use finger to slide. it will work. Still, * airasia. V But if we not using touchscreen laptop ???? so what we should do ??? !!!!!!

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14 August 2018 05:08:00 Guest

guys, i tried and managed to get it solved. if you guys are using touchscreen laptop or phone then just use finger to slide. it will work. Still, * airasia. V

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14 August 2018 04:08:00 Guest

there still is a problem booking a flight. robot verifier is ok but upon doing the payment, the screen goes pending and gets stuck

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14 August 2018 04:08:00 Guest

Yep. Same problem. Page verification. Are they sorting it out? Been trying to book for 3 days now..

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14 August 2018 04:08:00 Guest

wtf

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14 August 2018 04:08:00 Guest

its shocking that this was not tested when this verification was introducced.... shocking lack of dilligence.... The failure must be costing them a lot

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14 August 2018 01:08:00 Guest

im a robot looks like ;) . The slide for verification not working. I've been trying since sunday. How long does it take to fix it ?

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14 August 2018 06:08:00 Guest

the slide for verification is not working

AirAsia 
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13 August 2018 11:08:00 Guest

Robot verification slider does not work. Air Asia just lost another customer...

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13 August 2018 09:08:00 Uwe

Ashley : I have been trying for 5 days now to try and book a ticket! The robot verification will not let me in! I have tried every combination, clearing my browser before, not signing in with my airasia name, changing my browser. I have gone on to the chat line and even though I was no.94 I waited, but the advise given did not work either!! This company needs to be replaced by one that monitors its website and cares about its customers.!! That´s my problem too. I sent mail to Air Asia service, but didn´t got answer until this time. I want to book four flights, but if they don´t fix this problem, i will book flights with another carrier.

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13 August 2018 07:08:00 Ashley

I have been trying for 5 days now to try and book a ticket! The robot verification will not let me in! I have tried every combination, clearing my browser before, not signing in with my airasia name, changing my browser. I have gone on to the chat line and even though I was no.94 I waited, but the advise given did not work either!! This company needs to be replaced by one that monitors its website and cares about its customers.!!

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13 August 2018 06:08:00 Allrelative

Have tried to book over the last week but every time i hit purchase, the website went into LALA land and could not process payment. I tried to book again and the seats i selected earlier are gone. ET to Air Asia : FIX THE WEB SITE. I did get through the robot slide though.

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13 August 2018 02:08:00 ANNA

just now I also facing this problem. But I try to use my phone web browser to book the ticket, it can easily verified I am not a ROBOT with airasia member account. Maybe all of you can try.

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13 August 2018 11:08:00 Dirk

Same problem: I am not able to book my flights. When I turn the slider to the right "loading" appears in the box, but even minutes later nothen happens :-( Unfortunetely there is no alternative carriere on my route :-( What can I do?

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12 August 2018 09:08:00 anton

unable to book on airasia.com using linux. windows or apple laptop using chrome, firefox or safari websites - constantly getting PAge verification failures and it never completes ... sadly unable to book properly using proper website expedia because that doesn't include baggage allowance - is airasia still open for business? real pity we used before and it worked well at that time

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12 August 2018 07:08:00 Paul Whittall

Does anyone from Air Asia read this forum. Do many of us trying to make bookings cannot get past the Robot Slider. Air Asia ...SURELY you must be aware of this problem????

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12 August 2018 11:08:00 Guest

Airasia need to employ some good 'human' in their IT department, not some idiot who design this defect robot verification!

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12 August 2018 09:08:00 Guest

Guest Thomas : I seem to have solved it indeed: do not log in as Big Point member, forego the discount and the points, and then you can get past the verification slider. I've never logged in and ALWAYS get the * robot slider, that then doesn't work!

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12 August 2018 07:08:00 Eng Choon Khaw

When need to slide to proof I am not a robot, why it give an error message B0

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12 August 2018 06:08:00 Guest

Airasia robot sliding verification is sucks,making many people not be able to be passed through and they seem not to border at all as they are making good profit, you can't book it you just go off and that's all!

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11 August 2018 05:08:00 Ashley

I have spent 3 days trying to book a ticket!!! This robot verification system, (which is not necessary anyway), will not let me book. I have spent so much time entering all my details and a friends and choosing the flight etc..... only to be blocked as a robot!! I even went on to the chat line...I was 93rd in the queue!! I was patient and waited, but unfortunately the advise I was given, still did not work. What a waist of time. This airline really needs to get its act together. They're must be thousands of people who just give up and choose another airline. AirAsia must be losing a lot of money. I hope they have a lot of savings in their account otherwise they will simply go bust fairly soon!

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11 August 2018 12:08:00 Guest Thomas

SOLVED! To get past the robot verification slider, do not log in, do not use existing card details, etc. Just do your booking as a newcomer, or guest. You will not get the couple dollars discount, you will not get your points (at least not during the booking), but you can purchase you flight...

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11 August 2018 12:08:00 Guest Thomas

I seem to have solved it indeed: do not log in as Big Point member, forego the discount and the points, and then you can get past the verification slider.

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11 August 2018 12:08:00 Guest

I have the same issue with the robot verification slide, which keeps crashing my booking. I have been trying for 2 days, with different computers, browsers, etc. Nothing helps. I am logged in as Big Points member, I will now also try to book as a non-member (and forgo any discount), to see if it works. Has anybody found a trick to get past the slider?

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10 August 2018 04:08:00 Guest SABINE

Your slide verification don't work ! I can't valid my booking forms !!! 3 times !!! I try an other company ?!

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10 August 2018 08:08:00 anisa

i was booking a ticket to osaka and it said the booking failed and my card in invalid but did ask me to enter a new card number but i was charged instead. what should i do? i was charged twice!

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09 August 2018 07:08:00 Guest

. . .

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09 August 2018 03:08:00 Guest

still a shitty website, not working due the slider........stupid Air Aisa management

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09 August 2018 12:08:00 another pissed off Guest

As I am a member of Big Points Air Asia, I think I quit this Big (disap)Point. Try to book since days. Ends up with the fantastic new invention of the idiotical slider.... I changed my planned flights for Australia from Air Asia to Garuda. I guess there is a lot of money now "sliding" out of their pockets.

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09 August 2018 09:08:00 Guest

Working decision: Opera+VPN.

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08 August 2018 07:08:00 PissedOffGuest

Your slider is terrible. Fix it please. Or at least tell us how to do it properly...

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07 August 2018 06:08:00 Guest

I was try to book flight about month ago for my friend. Because slider it did not work. I toke another flight company. Now I try to book flight for my self and Slider does not work. I'am not Robot. I used to use AirAsia., but looks like must change flight company because, website not working. And yes I do know how to use computer. I have newest firefox browser... Problem is on that side and problem been already too long... FIX IT plz

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07 August 2018 02:08:00 Guest

What's with the stupid slider? Get a proper webpage company to do the right job. Bloody hell shameful. Kiss * boss you have.

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07 August 2018 11:08:00 Guest

When are you going to get rid of the stupid slider???? * don't work at all. Most annoying !!!!

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07 August 2018 12:08:00 Guest

Only fair. Will do the same. Guest : Same pb as many guests..my godness..i wrote a message to the costumers support..They never answered!Anyway i fly with Thai Airways now.Good prices and amazing services!Airasia bye bye!

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07 August 2018 12:08:00 Guest

You are funny. Shall we also repair their website as well? Could their management seriously consider the matter? Guest : This works!! Using Opera and changing the VPN is what does it! Seriously try it! I tried 30 times before and only this way worked!! Guest : This maybe of some help. I struggled for two days when trying to book a flight; App continuously failed at the payment stage & I couldn't get past the robot despite trying different browsers, PC's, a Mac & an iPhone. I finally succeeded by doing the following. Downloaded the Opera browser, turned on Opera's built in VPN, set my location as Americas & changed payment currency to the country of the flights origin (Korean Won in this case). This enabled me to pass the robot verification & book the flight. I don't know if it was either the VPN, currency or a combination of both. I do know that I tried using Asia as my location without success (though I didn't try Asia & Korean Won as a combination).

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07 August 2018 12:08:00 Guest

Very poor experience with my first visit on the website. Im asked to slide a security tool that does not work. Fed up. Booking with Malaysia Airlines. A bit more pricey but all inclusive, food, luggage, miles.... and the website works.

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06 August 2018 10:08:00 Guest

Guest : This works!! Using Opera and changing the VPN is what does it! Seriously try it! I tried 30 times before and only this way worked!! Guest : This maybe of some help. I struggled for two days when trying to book a flight; App continuously failed at the payment stage & I couldn't get past the robot despite trying different browsers, PC's, a Mac & an iPhone. I finally succeeded by doing the following. Downloaded the Opera browser, turned on Opera's built in VPN, set my location as Americas & changed payment currency to the country of the flights origin (Korean Won in this case). This enabled me to pass the robot verification & book the flight. I don't know if it was either the VPN, currency or a combination of both. I do know that I tried using Asia as my location without success (though I didn't try Asia & Korean Won as a combination).

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06 August 2018 06:08:00 Guest

Same pb as many guests..my godness..i wrote a message to the costumers support..They never answered!Anyway i fly with Thai Airways now.Good prices and amazing services!Airasia bye bye!

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06 August 2018 03:08:00 Guest112

Guest : Oh my God how much money must airaisa have lost by now just because they do not manage do run a proper Robot verification! Unbelievable! totally agree with you, maybe the top management should have considering to overhaul the whole online booking system.

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06 August 2018 11:08:00 Guest

only able to do booking through apps.

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06 August 2018 08:08:00 Guest

So annoying!! I can't push through because of that freaking page verification!!!

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06 August 2018 08:08:00 Guest

Guest : For now use their Apps it is working. What if they recently added a certain city in the website but in the mobile app it's not available?

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06 August 2018 05:08:00 Guest

airasia deserves to crash and burn for their horrible website and ideas WHY would you even put a robot verification there?? more importantly, WHY WOULD IT TAKE YOU THIS LONG TO FIX THIS PROBLEM

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05 August 2018 02:08:00 Guest

For now use their Apps it is working.

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05 August 2018 02:08:00 Guest

Oh my God how much money must airaisa have lost by now just because they do not manage do run a proper Robot verification! Unbelievable!

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05 August 2018 10:08:00 Guest

same problem as person below verification slider then nothing you better get it sorted or the business will lose lots of money how can company not test sytems before going live

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05 August 2018 01:08:00 Guest

Been trying to book flights for 3 days now. Each time I get to verification slider and that's it. Tried many browsers and even the mobile. All to no avail.

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04 August 2018 03:08:00 gary

Sorry, something wrong(B0)

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04 August 2018 11:08:00 Guest

Big problem with verification slider. Get "Network error, please retry". I have already gone to another airline for one of my sectors. Air Asia, you must do something about this. This must be costing you big time.

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04 August 2018 11:08:00 Guest

Same problem. Verification slider does not work and I get Network error, please retry. I cannot believe that Air Asia are ignoring this. I have now gone to another airline for one of my sectors. Must be costing them big time

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04 August 2018 10:08:00 Guest

Been trying to book. Verification slider not working. It says "Sorry, something wrong (BO)". Please fix this soon so we can book flights with you. Thanks.

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03 August 2018 03:08:00 Guest

bad request error. not able to proceed the payment

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03 August 2018 08:08:00 Guest

if you cant solve this problem . please stop this website and airlines too,,,

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03 August 2018 08:08:00 Guest

pathetic website and sider too also.

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02 August 2018 06:08:00 Ban Seng Lee

Airasia, can you say somethings, your robot slider is not working. what can I do? I have been tried for the last 3 hours, idiot!!!!!

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02 August 2018 12:08:00 Guest

i went to pay for my ticket and click purchase then it said Error occurred no session state and the payment has not gone through

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02 August 2018 06:08:00 Raymond Thomas

I cannot book and pay for my flight. I have been trying for 12 hours.

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02 August 2018 12:08:00 Guest

Trying to book air Asia flights with (several) UK credit cards and visa cards. At the payment stage the processing icon spins until session times out...how can I get around this? Is it possible the payment has been made with no confirmation?

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01 August 2018 08:08:00 Guest

This is very annoying. I have seen the report since a year ago. Yet, AirAsia engineers cannot fix it. You should fire them out of your company. Very annoying system.

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31 July 2018 10:07:00 Guest

This works!! Using Opera and changing the VPN is what does it! Seriously try it! I tried 30 times before and only this way worked!! Guest : This maybe of some help. I struggled for two days when trying to book a flight; App continuously failed at the payment stage & I couldn't get past the robot despite trying different browsers, PC's, a Mac & an iPhone. I finally succeeded by doing the following. Downloaded the Opera browser, turned on Opera's built in VPN, set my location as Americas & changed payment currency to the country of the flights origin (Korean Won in this case). This enabled me to pass the robot verification & book the flight. I don't know if it was either the VPN, currency or a combination of both. I do know that I tried using Asia as my location without success (though I didn't try Asia & Korean Won as a combination).

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31 July 2018 10:07:00 Guest

I AM NOT A ROBOT! =)

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31 July 2018 06:07:00 Guest

Thanks , AirAsia...for your slider issue....as a foreign tourist in Malaysia I have just realised there is one more Airline who offer flights here...Malindo I coming

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31 July 2018 03:07:00 Guest

???? WHAT IS AIRASIA DOING TO FIX THIS ISSUE?

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