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28 December 2017 Guest

Anyone else having problems with Jet2 website?

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08 December 2017 Guest

Anyone receive compensation for flight cancellation Tenerife South 27 th June 2017

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21 November 2017 Guest

Anyone on the flight ls 896 from Antalya on the 19/10/2017 heard anything our flight was cancelled

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14 November 2017 SU535

Neil Harris Bad weather, a strike are not valid reasons for the refusal of the compensation in the flight delay, given by the air carrier, if any, if it was affected the passenger's pocket anywhere. You are entitled to cliam via the authority in your country or in any country, where the flight had been passed through.

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13 November 2017 Neil Harris

Hi It seems as tho many claims were made on 3/10/17. I was delayed 7 Hours on LS1215 flight from BHX to ALC. At the time they said bad weather the night before in the Canaries caused the delay. I have claimed and now they say it was due to strike action by the ATC and so can not claim!!!! Anyone else had this can anyone offer help? Cheers Neil

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13 November 2017 SU535

Guest mary : Once the air carrier had chanched their flight in 7 hours, you are entitled to get compensation from them. In this case, you are entitled to claim the "standard"compensation from the air carrier irrepsective of their police via the UK civil aviatot authorirty by submitting a clean complaint. You can add 80 pounds, paid for their error, in the same claim.

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11 November 2017 Guest mary

I did not finish my previous message only to say I paid £120 deposit to jet2 I asked to change my flight they said I could but would charge £80 pound admin, they informed me they due to company policy they could not give my deposit back I was very upset, my husband and I are pensioners and due to medical issues we only book a.m flights not p.m flights Guest mary : I booked a holiday for my husband and I for 30th August 2018 a week in Croatia for our 50th wedding anniversary a month later I received a message informing us our flights have been moved by 7 hours each way. I contacted jet2 they informed me it was the airline and not there fault, I told them I did not want late night flights arriving at Croatia 9-30pm and arriving back at 10-15pm to Manchester

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11 November 2017 Guest mary

I booked a holiday for my husband and I for 30th August 2018 a week in Croatia for our 50th wedding anniversary a month later I received a message informing us our flights have been moved by 7 hours each way. I contacted jet2 they informed me it was the airline and not there fault, I told them I did not want late night flights arriving at Croatia 9-30pm and arriving back at 10-15pm to Manchester

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06 November 2017 Sean Murphy

Anyone delayed on flight LS1405 from Stansted to Malaga on the 03/10/17 as pursuing claim for delayed departure any help would be appreciated.

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03 November 2017 Kevin Fletcher

We have just received a cheque from Jet2 with regard to our delayed flight LS 917 on 3/10/13 totaling £716.50 (compensation for 2 people). We also got a refund of £15.00 for the pre booked seats we did not get when switched to a different plane. Can't complain about the time taken for them to sort this out. Sent them letter with details, boarding passes etc on 16/10/17, received confirmation of receipt of claim on 24/10/17 (letter dated 23/10/17) and today received cheque (dated 25/10/17). Hope everyone else is dealt with in similar timescale.

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25 October 2017 Patrick Else

We are pursuing delay claim for the delay to LS917 Manchester to Tenerife, both directly and via Resolver, we have additional issues re this holiday, hotel change 3 days before we flew out,but in correspondence on that, Customer Services confirmed delay duet mechanical issues. Therefore any claim for delay should beaccepted

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25 October 2017 Guest

Kevin Fletcher : Would be interested to hear from anyone who was on Jet2 LS917 from Manchester to Tenerife on Tuesday 3/10/17 to compare notes on progress of compensation claim. Never had any problems with Jet2 before (only used occasionally) but this flight delayed 7.5 hours and getting any information from staff at their information desk in the airport was like pulling teeth. I got the impression that the staff were scared to say anything at all for fear of saying something that could make compensation more likely. Kevin, my wife and I were due to fly on LS917 and I am currently pursuing delay claim. They have recieved it in writing, which has been confirmed via Resolver. (the MSE complaints support) not by them direct. This was not a good holiday from start to fInishmore , they changed our hotel 3 days before we flew, so pursuing that as well

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16 October 2017 Kevin Fletcher

Would be interested to hear from anyone who was on Jet2 LS917 from Manchester to Tenerife on Tuesday 3/10/17 to compare notes on progress of compensation claim. Never had any problems with Jet2 before (only used occasionally) but this flight delayed 7.5 hours and getting any information from staff at their information desk in the airport was like pulling teeth. I got the impression that the staff were scared to say anything at all for fear of saying something that could make compensation more likely.

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10 October 2017 Sally Loftus

Hi I was delayed 26 hours on the same night as you flying to Leeds with Jet2. I put a claim in through the Martin Lewis website with RESOLVA, but Jet2 will only deal with letters so that was a * of time. I then used some templates and told them I would be filing a claim in small claims court if I did not receive compensation within 14 days. Still saying it was weather. I don't think the CAA can help because airlines are now signing up with these ADR (Airline dispute resolution) companies to sort things out, about the only company not to sign up is Jet2. So after a lot of research the general consensus is to use a no win no fee flight delay claim company. I have used claim4flights (again after researching), they think I have an excellent case and are very confident about my claim? It has been passed onto a solicitor at no extra cost to me and I am waiting to hear. I never want to experience that again, sleeping in the airport til 4.30am then getting taken to a hotel for 2 hours sleep! I'll let you know if I have any luck and fingers crossed for you Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2. Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.

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30 September 2017 Heather

Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.

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26 September 2017 Guest

Does anyone remember when JET 2 put out an email with a 10% discount for next year's flights? I am flying to Palma and the prices are reducing but I am pretty sure I got a jet 2 email last year with an additional discount. Ev

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16 September 2017 Guest

Will not be using Jet 2 Airlines ever again rather pay more for better service almost three months to answer my complaint . The only thing I can think of there must be dozens of complaints for them to cover. Never again.

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08 September 2017 Guest

I too am disgusted with Jet2. Earlier this year I booked flights to and from Faro for next February and within a couple of weeks (when all accommodation was booked) I received an email telling me that the flights had been 'withdrawn'! I managed to rescue the holiday by booking alternative flights but from a different UK airport which involved extra flights and overnight accommodation. Jet2 have refunded the cost of the initial flights but refuse to pay me any compensation for the extra cost (which will be over £500) as my case does not 'fit' with the EU regulations. Like many others, I will not be flying with Jet2 again.

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03 September 2017 Guest

Petty and cynical Jet2 Every time we book our family on your flights it's as one group of three booking However, Jet2 splits us up around the plane. I'm sitting in the same row as my wife and we're at opposite windows but our son is three rows in front on his own I think you can seat us together if I pay extra but if I don't, Jet2 spreads us around the plane hoping that will be enough coercion to force us to start paying But Jet2 could just be reasonable and put us in adjacent seats in the first instance Cynical Jet2! .

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17 August 2017 Olya Bowers

Booking reference 2SJ5YJ At 7:55 this morning I was supposed to fly from Newcastle to Rome with the airline Jet2 to meet my son and his wife and three children. I have not seen them for 2 1/2 years. They have flown to Italy already from New York. When I went online to get my boarding pass Jet2 informed me that I did not have a booking and that it had been cancelled on July 23, two days after making my very important booking. I never did this and have no records of any emails from Jet2 about such a cancellation. So they have taken my money and now refuse to let me fly. I spent three hours on the phone with them yesterday talking to various departments but ultimately to no avail. So either someone hacked into my account or Jet2 made an error. I pleaded with them to be compassionate given the importance of this reunion with my grandchildren. I pointed out that they already had my money and that as a big corporation they could handle the inconvenience of putting me on another plane. Hell hath no fury like a Nana knocked back by corporate greed. I have made a big sign and I shall be protesting around Newcastle and at the airport today. JET2 TURNS THE SCREW on Geordie Granny Sent from my iPhone

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11 August 2017 Guest

Absolutely disgusted with jet 2. Party of 5. Travelling to spain. Changed plane only found out at the airport and sat an 80 yrs old. Child with anxitey and the orher 3 of us all in separate rows not near each other. 25 days in still no response from the email to customer services!

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30 July 2017 Guest

Does anyone know the G-INFO number of the Jet2 aircraft that has made 2 x emergency landings in the last 2 weeks?

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15 July 2017 Guest

I'm disappointed with jet 2 after supporting them for many years at Leeds Bradford when they first started and the reason Leeds is the HQ They start to renew the fleet and I was so looking forward to flying on a new aircraft from Leeds only to find they ain't using them here we are stuck with the very old 300 series aircraft the odd older 800 They seem to be flying them from Manchester ,Birmingham and of course the NEW hub Stanstead yes they have an all new fleet operating from here no old bangers for the southerners So after all the support we have given them when they first started this is how they repay the loyalty Monarch and dare I say it Ryan air it is CHEERS JET2

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14 June 2017 Guest

Extremely disappointed with Jet2, flights booked from Edinburgh to Malaga for January 2017, received email from Jet 2 informing us that due to operational reasons they were rescheduling our Edinburgh flight to Newcastle the day before our intended departure date! Newcastle is at least 105 miles from Edinburgh and is 130 miles from our home. Jet 2 were not interested, that we had booked Hotel and car parking in Edinburgh and to move our hotel booking in Malaga would cost £90, so options from Jet2 were 1) accept reschedule 2) change to another flight with Jet 2 at cost 3) accept refund. This rescheduling is 8 Months before our intended travel date and Jet2 are completely unsympathetic to our additional cost that this "operational change" has made to our holiday plans

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03 April 2017 Kathy

I booked and paid for a holiday to Lanzarote for our wedding anniversary, imagine my horror when I emailed the hotel to make certain requests regarding this matter only to receive an email stating that there was no booking for us staying at the hotel for those dates but we'd been booked in the month previous and we're regarded as a no show, this is just the icing on the cake as to the competence of Jet2holidays , they just couldn't care less, they've got your money and are not bothered, this will be the last time we ever use Jet2holidays, we've received emails from them stating that they don't offer a refund or compensation as it's not their policy. Not happy at all !!!

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