Airline and Airport Discussion Forum

Alaska Airlines

09 June 2015 Guest

I was traveling on Alaskar Airlines in February 2015 from Portland to San Jose, I arrived to board my flight and I was told that I would need to put my hand luggage in to the aeroplane hold rather than in the cabin as hand luggage. Before I agreed for my bag to be put in the aeroplane hold I asked the member of staff if they could ensure that my bag would be handled delicately and that the baggage handlers knew that this piece of luggage was supposed to be hand luggage. The bag I was carrying was not a secure suitcase and it didn't have the sustainability to be handled un-carefully. I was reassured that the bag would be looked after. When I arrived at my destination and collected my bag from the carousel, low and behold there was damage to bag. I decided to file a complaint to the airline not because I wanted compensation for the bag (even though it was a Louis Vuitton which cost me circa £2,210 or $3,000) but because despite my concern which I spoke to the member of staff about the handling of the luggage it doesn't seem to have made any difference to the way my baggage was handled and I strongly feel that internal processes need to be better established to avoid this happening to me and other passengers in the future. I wanted to have acknowledgement from the company that they needed to adapt their processes. I personally do not believe that in any instance you can ensure that a baggage handler who is used to dealing with excessive amounts of luggage should then be expected to delicately look after hand luggage. Ie how will the handler know which is which? And how and why will they be motivated to treat the luggage with care? I emailed Alaskar customer services with my complaint and have been transferred through the ranks to numerous people (I don't think I have received two emails from the same person, which in my view is awful customer service) none of whom have responded in a suitable fashion. They have not acknowledged or come back to me to highlight any change of process they will adapt despite me asking numerous times. The airline has given me no confidence they have taken my comments and concerns on-board. They have simply offered a $50 reimbursement for my troubles even though I have not asked or mentioned that I would like reimbursement. Therefore, I will not be using the airline again in the future because I fear that if this simple process can not be made better then they must have a series of faults in their processes and systems throughout the company.

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Mitsubishi SpaceJet

08 June 2015 Guest

When comparing the MRJ to the Bombardier Cseries, I don't understand the fuel consumption. MRJ is getting 1700NM range out of 3200gal of fuel, and the CS300, a much bigger plane, gets 2950NM out of 3640gal ?

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Izhevsk Airport

03 June 2015 Marco Silva

Izhevsk airport cancelled a flight for me and my wife on 31/05/2015 at 13:45, without any warnings whatsohever. The end result of this was that we lost all the subsequent flights and had to pay an additional 250 eur to make this change. Even worse was when we arived to Domodedovo airport on next day. Because my visa expired for one day, I had to renew my visa for 25 eur and lost another flight which cost me another 125 eur to reschedule, not to mention the fact that I lost one day's work, spent a lot of money in making calls and all the nerve wreking issues of taking care of all this stuff with people who don't speak English. Yes, that's right, don't expect English speakers in Izhevsk airport, and you are lucky if you find some in Domodedovo airport. Total loss= 400 eur (not counting calls expenses to make airplane reschedules and one day work). I will only return to Russia if my wife really needs my presence, other than that, no way!!! Would not recomend going on hollidays.

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Lockheed Constellation

28 May 2015 Guest

Your specs for speed are way way way off.

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Passaredo Linhas Aereas

18 May 2015 Guest

Good day, My name is Mike Stander from Solenta Aviation in South Africa and I am the Safety Manager for the company. I would like to get into contact with someone that could provide me with more information regarding your latest engine in flight shut down. We operate a number of these aircraft and have experienced similar experiences. Your support in this regard will be highly appreciated. I can be contacted on mike.stander@solenta.com

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Hebei Airlines

05 May 2015 lepine jean claude

during my trip in china, I booked 2 seats for Mr LEPINE JEAN CLAUDE and MAHE CHRISTOPHE. flight NS3218 2015-04-01 from shanghai pudong to SHIJIAZHUANG : take off 20:10. this flight has been canceled and the company ask us to mouve from PUDONG airport to HONGQIAO for a new flight NS3218A leaving AT 23:00. AT 1:30 in the morning flight was still delayed.. so we decided to cancel our flight after more than 5 hours . E TICKET 836-2100129759 LEPINE - 836-2100129760 MAHE. Please confirm you can pay back CNY 1230 for each ticket and send us letter to inform that the first flight has been canceled and the second delayed and maybe canceled. my e mail is : ljc-lepine@wanadoo.fr. waiting for your comments best regards

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Republic Airlines

05 May 2015 Mark Edwards

My story about how Republic mistreated me in regards to a disability issue is long, so I'll just post a link to it here. markontheweb.blogspot.com/2015/05/flying... The post describes a clear violation of Part 382 that has been confirmed by US Airways, but Republic and one of their flight attendants are the people who are responsible for the violation. They are a dishonorable company, refused to admit fault when it was clearly theirs, and provided horrid "customer service". Definitely a carrier to avoid at all costs, whether you're disabled or perfectly healthy.

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Air Madagascar

20 April 2015 Robin Hutchinson

Hello, I am not sure where to send this complaint and request. We could not contact anyone at the numbers provided in the airports. They do not answer the phone ever. I am a Canadian who flew with Air Madagascar. My original booking number was 330075451. My name is Robin Hutchinson and I flew with a Dutch national Pieter Vis. We flew to Madagascar on Sunday March 29th 2015 and were to return to Paris on Thur April 16th via Antananarivo. I arrived in Canada on April 19th at 720pm via Air Canada. Our flight from Nosey Be originally at 8:55 am on April 16th was delayed or changed 3 times then cancelled at 9 pm. We were put up in a hotel by your company. In the morning we had to fight to be on the 2 pm flight to Tana. Once in Tana the desk clerk booked us to Reunion Island saying we would have a connecting flight to Paris. We checked our luggage and flew to Reunion. Once in Reunion, we were told your company did not book either of us to Paris on the Air France flight at 620 pm. We were left without luggage in Reunion Island. Air France representative at the gate told us that we would be changed to Corsair flight leaving later and our luggage would be transferred. She would not give us any information but told us to sit and wait at gate 3. We did as told trusting her. They said a representative from Air Mada would come for us. No one did. We realized that Corsair was flying from gate 4 and approached them. They had never heard of us our booking or our luggage. We were stranded in Reunion, without any clothes or belongings. A young man from Corsair felt bad for us, he started to look for a Air Mada rep to help. We found one about 10 pm that night. He booked us a hotel at the Best Western then booked us on the morning flight with Air Astrel. He said our luggage never left Tana. We had now missed our connecting flights home. I was flying to Canada via Air Canada Friday April 17th. My friend on KLM. We managed to get to Paris on Saturday night at 830 pm. All desks were closed at the air lines to help. We tried to call the Air Madagascar help number but no one answered and we could not leave a message. We had Air Astral try they could not contact anyone from your Airline. We were stuck in Paris for another night. With out luggage and in the same clothes for 3 days now. No toiletries or clothes as it was again to late to shop. I finally rebooked my flight to Canada which cost me additional $690.00 plus a hotel stay. My friend had to pay an additional 255.00 euro to fly from Paris to Amsterdam to make it to work on Monday. Our luggage is gone and still missing, last we heard it was sent to Reunion Island the day after we left to Air Astral. I have none of my personal things such as hair dryer or clothing at home plus gifts and cameras. I do not know when I will see it again if ever. We need to be reimbursed for our expenses and how to go about it. I have never flown with an Airline who just sends people all over with no connecting flights. I really felt that we were just sent somewhere else so that person did not have to deal with our problems. It was a terrible 3 days living in the same clothes with no way but hotel soap to clean ourselves. If your company refuses to reimburse us than I need letters from your company to provide to my insurance stating that so we can some how get our money back. I have also missed a day of work today as I have to go buy personal belongings to get ready. I have copies of stamped papers from Air Madagascar showing the flights they said we were booked on, and all tickets. In addition to this our luggage was also misplaced from Tana to Nosey Be on our arrival to Madagascar and we were required to pay cab fare back to the air port to get it on March 31. Plus buy clothing to wear due to the heat. All in all this cost me close to $1000.00 Canadian to rebuy air tickets, food, hotel and belongings. My friend from Holland spent about 500 euro. Robin Hutchinson

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Iberia Express

18 April 2015 Seth Evans

None of the links on their website seem to work for me. Also -- they changed my flight time by an hour, making my connection difficult, but they would not allow me to cancel my reservation without a charge

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Palermo Airport

14 April 2015 Michael Burgio

I need a flight from Miami international, to Rome and in Palermo. And then return trip. I anticipate flying on May 13, 2015. Returning May 20, 2015. Could you give me the best rates for these flights. Email. michalburgio09@gmail.com. Thank you

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Boeing 757-200

30 March 2015 Guest

how much horsepower does the boeing 757-200 have

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Wings of Alaska

28 March 2015 Guest

Wings of Alaska doesn't stand behind their word. I booked a roundtrip flight on-line on Wings of Alaska's website from Juneau to Haines Alaska. I received a confirmation e-mail from the airline saying my flights were confirmed, but they couldn't accommodate my special request. This was slightly confusing because I hadn't made a special request. But since they very specifically e-mailed me that my flights were confirmed, I went ahead and made a reservation on a connecting airline. The next day I called and they said that they hadn't got my request and I had no reservation. Not only that, but all the flights were now full for my return. (So of course, my connecting flights were wrong.) I said I had an e-mail from them saying my flights were confirmed. They said, it didn't matter. I gave up and asked, Since it was their fault, would they put me on a waiting list. They said they didn't do waiting lists two weeks in advance, and that I should call back a week later. I said, "This problem seems to be your fault, I assume you can at least try to accomodate me." They said, "We don't do waiting lists two weeks in advance, if you want to call back in a week, we'll put you on the normal waiting list." I have no intention of ever dealing with Wings of Alaska ever again.

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New York John F. Kennedy International Airport

24 March 2015 Guest

One of my brand new luggage was damaged by American Airlines baggage handling staff on the 04th of January 2015 on my way from Las Vegas to New York (JFK). I spoke to a baggage handling supervisor Shelly Anne on the same day at the JFK airport. She was nice enough to refund $400 to me by cheque. But i had to purchase a new bag and send the proof of purchase the Deborah Darby who is the Damage/Pilferage Coordinator JFK airport terminal 8. I bought the bag in New York and did as Shelly Anne asked me to. I live in Australia so i scanned and emailed the receipt of the new bag and also my boarding pass and ticket details to Deborah on the 12th of January 2015 as soon as i came back to Australia from New York. My first email to Deborah in regards to my damaged luggage was on Monday the 12th of January 2015 and Deborah responded to that email on 07th of February 2015. I responded to her on the same day (07 Feb 2015) for her very late response and i have not heard from her ever since. I wrote to her again on Wednesday the 18th of March 2015 to remind her about my cheque (still waiting for a response). The service i am getting from American Airlines lazy staff like Deborah is shocking. I have tried to contact Deborah Darby (Damage/Pilferage Coordinator JFK Airport Terminal 8) numerous times but she DOES NOT respond or acknowledge to any of my emails. I am disgusted and highly disappointed in her inefficiency and poor attitude towards work !!! Deborah is useless and AA should consider recruiting someone else willing to work and do their job well as the Damage/Pilferage Coordinator. People like Deborah are a liability to any company ! I will not hesitate to do anything and everything to get my cheque for my damaged luggage and an apology for such poor and low customer service from your incompetent staff, Deborah Darby. I will never use American Airlines again nor will i recommend AA to anyone i know. Worst Airline Service ! You deserve a gold medal for poor service !

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Avies Air Company

09 March 2015 Mike

You have wrong information over here. Avies do not fly to Russia. Please fix misleading information in your website about company. Avies operates flights in Sweden and Estonia. Link: en.wikipedia.org/wiki/Avies

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Silver Air

01 March 2015 Guest

The worst airline I have traveled ever.

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Asuncion Silvio Pettirossi International Airport

21 February 2015 Guest

is this airport open 24 hours???

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Douglas DC-9

11 February 2015 Guest

I'm doing some homework and this has been a great help so far!

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Airbus A320neo

27 January 2015 005

FULL SPECIFICATION

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Aserca Airlines

23 January 2015 Guest

My daughter arrived last December at Maiquetía Airport on an international flight, to continue home on the domestic Aserca Airlines. She reached the Aserca Counter with more than an hour prior to her departure time, but her reservation had been already cancelled and assigned to another passenger. This attitude is customary in this airline, and I have heard also on other lines. The airline employees “sell” tickets with a surcharge to travellers with no reservation. As a result of this, my daughter was placed as “no show” and lost the continuation of her flight. Is there any organization or entity in Venezuela to control and regulate such type of behaviors of airlines run by crooks?

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Paramaribo Zorg En Hoop Airport

10 January 2015 Cornelis-Franckaert

Dear Sirs, We will visit Paramaribo next week and would like to have information for the posibility to have a local flight for about one hour in a small airplane? What options are there? I am pilot with ULM license. Kind Regards Cornelis-Franckaert

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Bangkok Suvarnabhumi Airport

01 January 2015 Penny H

I have some amends to make. First of all, when packing to return home, I suddenly found the stand in my stuff. So it hadn't been confiscated. I don't know what the form was about, but the young man wasn't guilty of over-zealous confiscation. The stand was not on Suvarnabhumi's list of prohibited articles either, I checked. Secondly, as I write this second report from a lounge in Suvarnabhumi on my way back, I am aware that the place isn't at all so bad as my previous impression. Perhaps because this time I am transferring from a domestic to an international flight rather than vice-versa, and the international pier is much more customer-friendly. I am travelling back using an "Economy Outward Business Homeward" arrangement and am now enjoying the hospitality of Thai Airways' Business-class and upward lounge (Royal Silk Lounge D) and am truly impressed by their hospitality. You can get WiFi, a light meal and drinks for free, all in a relaxed and quiet "Hotel Lobby" atmosphere. The Science Fiction architecture and subdued background sound from the vast tubes behind me that the airport is made of provide exactly the right atmosphere so that (for instance) the clicking of my laptop keys doesn't annoy my neighbours in the eatery. Also I would like to make a special mention of the young lady from Thai Airways who, after we had failed to locate my flight on the board before I entered the terminal, made a special point of looking it up (departure after midnight so not yet on the departures screens) and deftly following me all the way through security just to give me the gate number. I hope she gets to be CEO of Thai Airways! And then the security. This time the staff were quite impeccable. They accepted my offered carry-on items with a smile, and a "Happy New Year" would you believe, waved me through and congratulated me on my rudimentary attempts to speak Thai to them. They run away with my current top award to security checkers for treating passengers like human beings and not prisoners lining up for porridge. (Currently leading Koh Samui and Paris Charles de Gaulle in close equal second place with Amsterdam Schiphol a very poor third.) So the moral of the story is of course, not to judge by first appearances. Suvarnabhumi is a huge place and I think each section also has its own atmosphere and culture. I have overall had a wonderful holiday in Thailand and I wish the country and its airports all the very best for the future.

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Snowbird Airlines

31 December 2014 Guest

AWFUL - cancelled flight at last minute due to lack of ticket sales. lost holiday. WORST AIRLINE EVER

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Conviasa

28 December 2014 BISSON ///CANADA

It possible to take a AIR PLANE TRIP from Port of Spring to Margarita Airport ??? and , please give me the PRICE in USA dollar ! Thank You R Bisson

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KD avia

24 December 2014 Guest

Dear on Duty, Good day, This is Nawaf Alshafei Royal Jordanian Airline Credit Control Manager. Kindly I need the e-mail for Interline or Revenue Manager. Your kind cooperation will be high thanked. Thank you. Nawaf Alshafei Credit Control Section Manager Royal Jordanian Finance Department I.p Phone: 2628 M: +962 (0) 77 672 673 9 T : +962 6 5202628 F : +962 6 5686210

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Miami Air International

22 December 2014 Roy Ross

Miami Air filled in on a flight I was on for Allegiant fr om Punta Gorda to Quad City International on 21 Dec 14. I was dreading ANOTHER flight on Allegiant, and was like an early Christmas present when Miami Air had that particular flight for Allegiant. Everything about to trip was like night and day better than a usual Allegiant flight, everything from the plane, staff, timing, snacks, etc., etc.. I was searching out wh ere all Miami Air flew, only to be disappointed to find Miami Air was a charter airline. Well at least I had one great trip from Florida on an Allegiant ticket. My wife and I hope we get another chance in the future.

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Bering Air

20 December 2014 Chris

Their Kotzebue office continually cancels flights. Lieing to customers on a continual basis as to why cancelled.

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Beechcraft 99

10 December 2014 Marcos

Is beech 99 a limited by airframe cycles?? I have some questions: how is the fuel burning (GPH or LBH)? is a tyoe aircraft?

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Doha Hamad International Airport

10 December 2014 Nabil

Dear Sir’s,,,, we require proposal for Oman Airports Management Co. for Warehouse training please provide us with information. Regards Nabil Said Store Supervisor nabil@omanairports.com

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Ilyushin Il-62

09 December 2014 Guest

Magestic,beautiful styling.

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Air Lituanica

03 December 2014 Guest

I tried several times to book online for my wife and I using my credit card. The airline website requires a security check, which I allowed. But the system concluded that card is stolen and refused my payment. I called Visa, they haven't received any request from the airline. I called the airline agents several times and beg them to contact their IT about the problem. They are not understanding and cooperative at all. Very frustating experience!

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Chalk's Ocean Airways

02 December 2014 Helmut

Pitty Chalks ceased operations, like the look of the old planes and the Miami skyline behind them.

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Goair

02 December 2014 REUBEN KYNTA

GO AIR SUCKS BIGTIME! MY FRAGILE BAGAGE WAS BROKEN INTO AND TAMPERED WITH AND DESPITE WRITING A COMPLAINT NOBODY BOTHERED TO GIVE A LISTEN. WAY TO GO GOAIR. YOU HAVE JUST DRAGGED YOURSELF TO THE LOWEST OF THE LOW WITH YOUR CRAPPY SERVICE. I HOPE YOU GUYS LOSE OUT TO BUSINESS AND BURN IN AVIATION HELL. BRACE YOURSELF FOR A BAD REVIEW BOMBARDMENT. BAGGAGE NUMBER 0284G8837976 FLIGHT NUMBERG8/158 ON 29 NOVEMBER 2014

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Tibet Airlines

01 December 2014 MR Sonam R Lama

Hi I like this Airlines F

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Boeing 747-300

25 November 2014 Guest ali nemati yarafi

i am an avionic man working in mahan airline so i need a video about 747-300 that describes the different sys. your sincerely ....nemati

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Krasnodar Pashkovsky Airport

21 November 2014 Guest

Ä°NGILIZCE We entered the hall to the airport to check in Krasnodar. We realized we unter items in our friend's car. Officials said they would stop us if we go out flight. In Russia such (legal !!!) I am very sorry to be the one application. I 21.Kas. 2014. 01:20 Cem Bulunmaz

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JetKonnect

20 November 2014 anil chaturvedi

Want to know establishment code to know epf

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Bellview Airlines

19 November 2014 Esther Manu

PLEASE THE DATE IS 20NOV-21NOV.ACCRA MORNING FLIGHT-LOGOS ACCRA EVENING FLIGHT THANK YOU

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Lao Airlines

10 November 2014 Guest

Had terrible customer service. They did not let me board because they were not up to date with current visa offered by china, including the 72 hour transit visa.

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Boeing 727-200

09 November 2014 Guest

please tell price boeing 727 and engine those in year 1974

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Pamir Airways

05 November 2014 Guest

Guest : Please come to Pamir Office you will get the refund Collection or CALL 0708888202 who ever write my personal number here it's not good so I kindly request from you to clean my number I am not a guy in pamir airways

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Tupolev Tu-214

02 November 2014 E.m.ikpah

The jet is very cheap compared with its american rivals. What has spoiled the fun is the fuel consumption.

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Moscow Domodedovo Airport

28 October 2014 Guest

Don't use Domodedovo and Vnukovo airports for departure. Both airports use body scanners without any censor. Moreover the operator sees you as well as your nacked body at the same time! Details can be found here airscanner.eu5.org There are also photos how it looks like. They do not think about it at all! Be careful!

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Indonesian Aerospace CN-235

23 October 2014 Guest

does it carry bomb or missile?

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Jet Express

23 October 2014 Amanda

Please i need flight from Libreville to France ville on the 27oct return 29oct, please can you book and the fare. Thanks

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Livingston

22 October 2014 Guest

the same thing happened to me when trying to fly from Alghero to Rome in August. Showed up at the airport only to be told "Livingston don't fly this route anymore". would have been REALLY helpful if Livingston had informed us. I mean, i get it that sometimes businesses go under but the least they could do is tell their customers!!! i did get a reply from Livingston in September when i emailed them about a refund...text of the reply below: We would like to give you information regarding the refund of tickets you have purchased before June 25th 2014 for flights cancelled later. Since New Livingston has been admitted by the Court of Busto Arsizio to the so called “procedura di concordato preventivo con riserva” the settlement of the debts resulting before June 25th 2014 are temporarily and automatically suspended, also including the reimbursement of tickets purchased before that date. The decree of admission to the above mentioned procedure clearly states that “no payments can be done against credits older than the filing of the petition”, penalty is the revocation of the procedure itself. However, New Livingston is currently applying to the Court of Busto Arsizio for permission to refund all the tickets within the closure of the procedure, as per art. 182-quinquies of the Bankruptcy Law. As soon as this permit is obtained, the refunds could be processed, upon receipt of a written request and consistently with the different methods of purchase. It is understood that the effective possibility to process the reimbursements of the tickets remains subject to the authorization of the Court of Busto Arsizio. Please visit this website for further information and update. New Livingston apologies for any inconvenience and is confident to solve this situation soonest. Guest : I am a travel agent in New Zealand. I had clients booked to fly 11th June Alghero to Rome and they turned up to the airport and were advised their flight had been cancelled and they had to buy a new ticket on another airline. They were told the Livingston ticket would be refunded, however I have been trying to contact Livingston for 2 months now with no joy! DO NOT BOOK LIVINGSTON AIR! Marcelle Stobie : We were not informed of the fact that Livingston Air was not flying from Alghero (Sardinia) to Rome on the 13th June. None of the emails sent to Livingston Air have been acknowledged - neither have I been reimbursed for the cancelled trip.

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Meridiana

07 October 2014 philips raja

the contact number you have updated in the airline webiste.It is of no us because no one pick the calls

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Saga Airlines

06 October 2014 vo thi ngoc van

check turkey from see

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Riau Airlines

03 October 2014 Guest

The company was never declared bankrupt. legally it is still exist although not in operarion. In january 2011, the management laid off about 25% of the employees. three month later, the management laid off the rest of the employee leaving only 4 directors: President Director - Teguh triyanto; Operations Director - Capt. Maman Syaifutohman; Finance Director - Fizan Noordjaelani; Commercial Director - Revan Menzano. Sadly, until today (oct 3rd 2014) the laid off employees have not yet been paid for compensation although the case was brought to the court and the company is ordered to pay. None of those Directors care. Shame on them.

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Air Tropiques

01 October 2014 Quick vh

Hello , CAN you tell me if you fly from Kinshasa to Goma?

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