Airline and Airport Discussion Forum

9air

25 November 2015 Ibrahim Hossain

As a iow cost its no. 1 Airline in China

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Kabo Air

20 November 2015 Nisa Sabila

Dear Kabo Air, We are Airnav Indonesia have been trying to find a contact email for Kabo Air, but we unable to find one. We need to sent invoice of Air Navigation Services for Kabo Air for a couple of periods. If anyone can help me with a contact email address that would be great as there is not one on their website and our data.

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Golden Myanmar Airlines

17 November 2015 Guest

Have Golden Myanmar Airlines stopped flying from Yangon to Mandalay? They were by far the cheapest.

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Azores Airlines

13 November 2015 Ana -LA to Boston to Lisbon

This is the worst airline I've ever been on. I would rather pay 3 times as much, take a flight 5 times as long, and miss my destination by a whole week than fly sata again. I will be filling a small claims lawsuit to recoup the money I've had to spend on getting back to LA after my delayed first flight out of Lisbon. By the way, our delay was never announced, even though I had activated flight updates. Also, the layover on that little island of Portugal (idgaf what it's called) was not known prior to landing here-the ticket did not mention it, the email confirmation did not mention it, when I called to check on flight they did not mention it. They don't speak English, the food is awful, the wifi doesn't work even after you pay for I flight wifi, the booze is limited even if you're willing to pay, the staff is inexperienced, water is like diamonds on these flights, you'll be thirsty and THEY WILL NOT give you water until you ask 10 times and then they'll give you a third of a tiny little plastic cup even if you've now asked 50 times. Even worse, not even first class feels like first class. Id rather fly economy, get the middle seat in the back of the plane sitting between two extreme stinkie and overweight people than fly sata again. I had an awful first 2 experiences flying sata, but my friends once again convinced me to try it & it just got worst. I advise they take all of the murderers & rapists in those overcrowded jails and make them fly sata a few times. They'd either kill themselves or start praying to God that it's over!

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Ethiopian Airlines

13 November 2015 Roland

I'm a frequent traveler between Bangkok and Cape Town (at least six times per year) and on my last trip (October - November 2015) I decided to use Ethiopian Airlines for two reasons: 1. Their price was very competitive 2. Mainly because it's an African airline, and I always try to support African enterprises as I am African. This time my journey proved to be a mistake and, that, you "get what you pay for." Firstly, the planes were small and cramped - but I suppose this contributes to the low airfare. Secondly, the departure lounges at Addis Ababa airport were shocking. Most of the info TVs were not working or showing other things apart fr om flight and departure info. The toilets were horrendous - wet floors, smelly, locks on the doors broken, extremely aggressive staff, etc Thirdly and most importantly, Ethiopian Airlines does NOT take responsibility for your luggage. I had bought a Panasonic 32'' LED TV which I took back to Cape Town. At the check in I asked for them to put on a Fragile sticker. I was told to take it to Oversize luggage and that they will put on the sticker. This I did and again I asked to for the sticker to be put on. They said they would. When changing planes at Addis Ababa my new seat was above the cargo hold of the plane and I saw them loading on my TV - WITHOUT ANY STICKER! I wasn't too concerned, as I thought they could quite easily see that it's a TV and would naturally be careful. when I got home in Cape Town, I unpacked the TV only to find the screen had been cracked. I immediately phoned the Ethiopian Airlines call center and was told that I should send an email to Customer Relations explaining the problem. This I did, and I received an automated reply saying that they would get back to me within TEN WORKING DAYS! - what a shocking time standard for an international company. After TWELVE working days I sent them a follow up email, and got a reply to say that the South African office will get in touch with me. On my return trip to Bangkok, I had still not heard from the South African office, so while I was at Cape Town International airport I tried to follow up on the matter only to be given the email address of the man in charge. THIRTEEN days later I had still not heard from the South African office - so once again I sent them an email. This time I got a rather prompt reply saying that they could NOT consider the claim because: 1. They (Ethiopian Airlines) SHOULD NOT have accepted the TV when I checked in at Bangkok Airport. 2. That I took too long to report the incident - even though all my correspondence (from day one) with them was always attached to all the emails I'm sure I don't even need to highlight the stupidity of this kind of reasoning. Not only did they damage my TV, but their lack of accountability and absolutely pathetic customer service (probably from equally pathetic training) leaves me more disappointed than angry. As African myself, I would have liked to see Ethiopian Airlines become a dominant airline in Africa, competing with the world giants like Qatar, Emirates, etc. But sadly it seems that they still have a long, long way to go. I certainly would not say don't use them. If budget is important then they're the best option, however bear in mind they you'll be dealing with a company wh ere customer service is at an all time low and concern and care for your luggage is non existent.

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Grozny-Avia

12 November 2015 POLAT

Hİ I WANNA GET İNFORMATİON ABOUT YOUR FLİGHTS FROM İSTANBU. I WANNA FLY BUT I CANT SEE ANY İNFORMATİON. COULD YOU GİVE ME İNFORMATİON ABOUT YOUR FLİGHTS THANKS SO MUCH

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Manzini Matsapha Airport

11 November 2015 Guest

Your mail is not working! I missed my flight after I checked in, so my luggage (one bag) is on the way to Swaziland. I am trying to get on a flight tomorrow, if you could please keep my bag at the airport – I will come and claim it when I get there. If you could just mail me and tell me where I need to go. I have my luggage ticket.

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Corsair International

05 November 2015 Laetitia Prugniel

AirHelp ref: 176832 Dear Sir/Madam, Regarding: Compensation for delayed flight In relation to our clients Laetitia Prugniel and Raphael Allemand who had contracted to be carried by a flight operated by you, we are making a claim for cash compensation. Booking ref: YVGZGG Passenger name: Laetitia Prugniel,Raphael Allemand Flight identity: SS927 on 2013-03-25 fr om Le Raizet Airport, Pointe A Pitre (PTP) to Paris Orly Airport, Paris (ORY) (the “Flight”). Our data shows that the Flight was disrupted and our client suffered a delay of more than three (3) hours after scheduled arrival time to the final destination. Available flight and weather data show no extraordinary circumstances. We hereby request the payment of the total amount of €1200 within 14 days from today's date. Please transfer the total amount to the bank account specified below. For payments in all currencies: AIRHELP LTD. NORDEA BANK DENMARK IBAN: DK0720005036431743 BIC (SWIFT): NDEADKKK For payments in DKK: AIRHELP LTD. NORDEA BANK DENMARK IBAN: DK5020008979390662 BIC (SWIFT): NDEADKKK Please note, that our clients assigned the claim to us by signing attached Assignment Form. Consequently, any payments made by you directly to our clients, will have no legal effect. Kind regards, AirHelp Lim ited in relation to: Laetitia Prugniel,Raphael Allemand

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Air Panama

05 November 2015 SEGUIN Mrs

Please I would like to book seats on flight fr om Panama City to Bocas del toro in FRANCE on Internet or by phone but I don't find wh ere is it possible ??? Thanks for your help

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Boeing 737-900

19 October 2015 Dr Andrew

Good day, will like to make enquires about different commercial aircrafts, and their various cost with anymore useful information about purchase.hope to read from you soon. Thank you

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Fastjet

18 October 2015 Guest

The worst company and the worst experience I've got. People, don’t use this company! I bought tickets online and instead of one payment, they deducted the amount 2 times! Because of that "wrong transactions"(fraud) I had to cancel my bank card. Due to their policy, we had to show it on a check-in, but people there understood our situation and let us fly. But when we were going to fly back, Tanzanian managers did not want to hear anything about cancelled card even though our ticket was in system and we had passports and tickets. Therefore, they did not let us take our plane! We were shocked! They treated us like some crooks! To fly back from Dar we bought the most expensive tickets for the next day only to run away from that awful people. Again, they charged us 2 times for that ticket! It took more than 2 weeks to “cancel” transactions which Fast Jet done on my bank account twice. I will never take the company for sure and do not recommend you.

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Ravn Alaska

18 October 2015 Guest

Worst air line ever!!!!!! Don't think they have ever flown on time! Just got delayed because ice on runway in the winter in the middle of the arctic circle!! What were you expecting ravn!!!!

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Boeing 777-300

13 October 2015 Guest

Some thoughts on the blogs about conditions on the 777, if you don't like the cramped feel or un hygienic conditions please remember that these are choices of the airlines and not the manufacturer, complain to the airline anyway you can I do when I have a bad experiance, and I also try different airlines, I'm still to find one that actually sends a person in to the economy class bathroom facilities to clean every few hours... I mean jeez 7 eleven is able to schedule and keep their bathrooms clean can't these suffisticated airlines figure this one out!?! I mean they are able rattle off a bunch of kiss ass thank you's to there Plus, Gold plus, Platinum Plus and diamond elite passengers, who by the way comprise about five percent of the people on board and who even though pay more for their seat are not the masses who financially support the airlines, no...it is us...the under admired E-classer who gets pushed around like cattle and fed from a wheeled trough and pee in a tiny dirty hole! So please everyone blame the airline, I dream of a day when we get 19" for our asses instead of 18" and another 2" of leg room, maybe some day there will be an airline that only offers one class of seating that isn't just economy but super economy with a little more room and cleaner conditions, then just let all the diamond plus elites go somewhere else.

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Germania

12 October 2015 Guest

flight st germania 8341corfu to manchester 21st sept 015 . WHERE IS MY LUGGAGE ? 3 weeks today no word fr om germania sick of calling man airport GLOBAL BAGGAGE . How can a airline leave 65 suitcases at corfu airport ???? i was told that my bag was in munich and as far as i know it is still there ,it seems some bags where transfered to munich with the idea of sqeezing them on flights from munich to manchester i do beleive some arrived at man airport but there wh ere still some baggage outstanding stuck there ,i have been in touch with my ins company and i need to get a written statement saying the bag is lost from germania i cant find a contact no or email address can anyone help ? trevor.walker53@yahoo.co.uk rgds

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Virgin America

09 October 2015 Patrice Kaufman

First Class Cabin Crew and Pilot were unkind, rude, bullying and insulting used inappropriate language and accusations. I was traveling with my ill cousin who asked to use forward lavatory since she was VERY ill--could not breathe. After the first class stewardess, Jenny, yelled and accused my cousin of threatening her I got involved. Jenny then was a bully to me and a name caller---she said that I had no business getting involved and that she was "older than me and looked younger than I did". Never even touched on the subject that my cousin was ill and could not breathe. I was concerned that she might have an episode and die! I was appalled and overwhelmed and did respond in anger. My cousin NEVER was able to use the toilet for over 5 hours. NOT THE RIGHT THING FOR AN AIRLINE TO DO. I want my money back, an apology and to have Virgin America contact Lax police to remove my information that the pilot insisted on them getting. He was upset that I caught him lying to the LAX police.

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Piper PA-31 Navajo Chieftain

06 October 2015 Guest

What are the entrance and exit points to the Chieftain?

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Johannesburg OR Tambo International Airport

05 October 2015 Ross Robson

Please stop the "off the street" baggage handlers that want to carry your baggage

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Iran Air

02 October 2015 Syed asad ameer

There is a seat in plane is very conjusted please check iam also travel on december .2015 .and i also check the seats i conjusted or not i hope you forwar my complain to iran airline One word i want to say your plane air hosteses service is superb THANK YOU!!!!!

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Dakar Leopold Sedar Senghor International Airport

29 September 2015 KHURRAM SHAHZAD

Dear Sir, I am Mr. Khurram Shahzad from Pakistan and now i am arriving in Dakar on 15th Oct 2015 to participate in a medical event (IDEA DAKAR). I just want to ask you 1 question that my passport is expiry on 6th March 2016, so can i travel with the same passport , is there will be no any issue on airport or i need to make new passport. Waiting your reply.

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Brit Air

29 September 2015 Catharina

I have a book for Brit Air from Paris to Lourdes. I just try to ,ake sure that that ticket will included the baggage since i fly from Indonesia. Please tell me if the ticket not comes with the baggage. Thank you

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FlyVista

28 September 2015 kian

I NEED TICKET

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Ghana International Airlines

28 September 2015 Karen Frimpong

I can't believe this webite is in operation. We are still waiting for a return of full payment of our flights in 2011. SHAME ON YOU. After CIRCLE TRAVEL STOLE OUR MONEY WITH THE HELP OF THE EMBARRASSING AIRLINE Ghana Airways (I find it difficult to type this airline's name), they never had the decency of returning our money. Circle travel now dissolved you are disgraceful. Shame on you. What rating none. Please don't travel with any airline travelling with these people they are crooks.

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Antonov An-140

25 September 2015 Michael

Hey, I saw this plane landing as I was drinvig down Stoney Trail this morning. I couldn`t figure out why it was going so slow, and I didn`t see and a familiar airline logo on the side now I know why!

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Lauda Air

25 September 2015 Nelly

The one bag rule for American is 36ci right? Even a western flyer is bigegr so I don't really see why I would even try at that size. Just not enough space. They are doing to encourage people to check bags of course and I do not do that for any reason. I would as soon leave extra items on my hotel bed and lose them as pay the 25 dollars. I will not pay ever and if other air lines begin to try forcing the issue I will cease flying. I do check a bag on delta as that is free for me. I hate American and I hope the merger with us airways dies.

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Iran Aseman Airlines

22 September 2015 Raj

I want to contact Aseman airlines

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Embraer EMB-110 Bandeirante

20 September 2015 Guest

Takeoff and landing distance seems off...seen one depart from a 2686ft runway with a tree at the end with plenty of room to spare...

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Olongapo City Subic Bay International Airport

16 September 2015 Guest

can you fly into subic bay from hong kong ... if so ... what airline

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Sky Bahamas

14 September 2015 ruthgeorge

SkyBahamas is an airline based in Nassau, Bahamas. The airline operates scheduled service within the Bahamas and Ft. www.holidayairportparking.co.uk/

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SCAT

09 September 2015 Guest

They DO need to change the name. Seriously.

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Caracas Simon Bolivar International Airport

08 September 2015 shatha tamim

Good morning I need to be shore my flay after 5 days to carcass do I need visa ..I ound palestinian pasport can you tell me as soon as possible and thanks alot

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Satena

03 September 2015 Guest

Terrible getting some one on the phone after you purchase a ticket..

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Varig

28 August 2015 Guest

I just sent a message re the pictures. You can replay to my email of octc@me.com Thank you. William CLaypool

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Primera Air Scandinavia

28 August 2015 Stian Søfting

Want to share my experience with this company, to make sure that noone does the same mistake as I did when I ordered a flight with this company. Late october last year I ordered tickets to Las Palmas fr om Gardermoen at Primera air's site. A week before departure, I recieved an email wh ere I was told that my flight was delayed from 10.45 pm, to 2.25 pm. I sendt a reply the same day, asking an explanation for the delay, and was told that the delay was due to changes in slot time at Gardermoen airport, in other words, not anything the aieline was responsible for and nothing I could complain about. The problem started when I got to Gardermoen about 11.45 am, but could not find my flight on any of the boards, and was unable to find any check-in points for Primera Air. After about an hour of intensive searching, I was told that my flight left Gardermoen 10.45 that day. This company had sold tickets to me and several other passengers, and for some reason, told us that the flight was delayed to make sure we did not show up at the airport in time for our flight. I contacted costumer support, but they had closed the office for the day, so I was only able to reach one employee, who was responsible for the luggage sendt with Primera Air. I was told that I had to wait 3 days until monday morning, before the main office opened and could help me further. As I only had a weeks vacation, and my daughters was waiting for me, I had to travel from Gardermoen to Rygge and get a new ticket to Las Palmas with another company. Eventually I got to Las Palmas, But it would take the company another 9!! months and a lot of emails, complaints and finally a threath of a lawsuit, before they eventually covered my expenses for the new ticket. Stay clear of this company!!

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Air China

26 August 2015 Guest

Air china is actually quite good in my option, the staff is really polite to me

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Safair

25 August 2015 Irene Bezuidenhout

I am truly upset. After getting onto your R1 promotion, booking a flight and seats, I was bombed out when I declined the car hire twice. It sucks as I was so excited in getting tickets which would allow me to take my family to my nieces wedding in Cape Town in March 2016. A positive has changed to a negative and I don't know if I will ever fly Safair, no matter how cheap your seats. I will keep on trying but I am sure it is useless.

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Travel Service Airlines

25 August 2015 Guest

Dear Sir/Madame! BUDQS15353 We landed in Budapest on 2015. 26th of june from Kefalonia. My luggage was damaged, and high-valued especially Hugo Boss clothes were missing. At the airport I reported, your collieague. After it happened, first week everybody was so helpful, but what happened after it was a disaster. They call me liar, and other unproffessional things they did. I gave to the company all the bills and all the other things they needed. Now nobody respondes me, about 1 week ago. Could you be so kind and let me know what happend with this case in your head office in Prague? And how can it happened that in Budapest they treated me like this, or who is the person I can contact with. It was almoast 2MONTHS AGO. Best Regards

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Hawaiian Airlines

24 August 2015 Soba19

Humiliated, Frustrated, Irate Traveled Honolulu to Maui only to be questioned by the Passenger Service Agent about my disability, verbally embarrassed by the Supervisor about my medical condition, frustrated that I nearly missed my flight, irate that my seats were allocated to another passenger and my checked bags transferred on a later flight. Prior to traveling, I possessed all the necessary medical documentation from my primary physician and mental health counselor to travel with a comfort animal. Nobody should ever be degraded about their disabling condition especially a Platinum member of Hawaiian Airlines. The Supervisor went as far as contact my physician via Physician Exchange to verify my handicap. After verbally questions and humiliated more than an hour and finally assessed $35.00 for an In-Cabin Animal, I was then considered a late check-in passenger my seat allocated to another passenger, advised suitcase would follow me on a later departure and advised I need to run to the gate. Had I missed my flight, I would be placed on a Stand-Bye Status for upcoming departures. My time at the check-in counter was 4 times longer than a flight to Maui. This experience ranks as one of my sadness most humiliating days of my life and I regret being plagued with this disability. I have been advised to seek legal counsel for prejudice. What is wrong with Hawaiian Airlines and their Aloha for Kaamainas?

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Barcelona Airport

22 August 2015 TSVETANKA HRISTOVA

Hello, I am writing to you regarding one way flight SOFIA- BARCELONA -AMSTERDAM for 22.08.2015, with flight N: VY7637 and flight N:VY8300. On the domestic terminal 1 during transfers from Sofia-Barcelona to Barcelona -Amsterdam I lost their my personal belongings, which I bought from Sofia Airport - white bag with blue inscription Sofia Airport. It contains an open bottle of mineral water, boxes of cigarettes AQUA BLUE, Murati, David Gold, box of candy, black cardigan, etc. Upon my arrival in Amsterdam, was left that my luggage is lost also! My luggage is black suitcase n: 1C654201, with personal belongings, clothes and shoes . Please if you have found my belongings, please call me on the phone or send me an email and send them to address: PS TRANSPORT B.V. 36 Industrieweg 4214 KZ Vuren -NL Please for your help to get my luggage back. Thank you TSVETANKA HRISTOVA Tel.+359 879167272

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ATA Airlines

21 August 2015 Guest

امروز در پرواز تفلیس به تهران با ۳ ساعت تاخیر و نگهداشتن مسافرین در داخل هواپیما و روشن نکردن تهویه هوا در گرمای ۳۴ درجه تفلیس٫ با توجه به مسافرین سالخورده با ناراحتی قلبی و کودکان حتی از دادن آب به مسافرین خوداری کردنند. مدیریت بسیار ضعیف خدمه هواپیما و کاپیتان هواپیمای آتا بیشتر توجه کنید.

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Taban Air

15 August 2015 ghulam murtaza

best airline in the world

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Air Georgian

12 August 2015 AC Frequent Flyer

Consistently late or cancelled YYZ - MKE....future trips now go through ORD for reliability....

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Ilyushin Il-96

11 August 2015 Guest

Still I would prefer something from the forefront of technology from today, NOT from the forefront of technology 30 years ago.

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Aerovias DAP

11 August 2015 Jared Ingwalson

Do you fly El Calafate to Puerto Natalas on a regular schedule ?

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US Airways

09 August 2015 Guest

Customer service is abominable.

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Network Aviation Australia

08 August 2015 Chris

Very enjoyable, comfortable Qantaslink service operated in a Network F100.

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Binter Canarias

07 August 2015 Alireza.Noori

Dear Sir/Madam I was your passenger on flight YYOLS2 CMN NT6400 at 06Aug Due to small mistake during check-in I lost my Luggage in Casablanca I should get Luggage tag for my last destination in Iran but your officer get me Casablanca ticket and luggage Tag Since I was in transit I asked Emirates officer to bring my luggage but she could not find it Due to your flight delay I lost my flight in Casablanca and I leave there with next flight at 2200 but with out my luggage Pls do needful help and send my Luggage with emirates air line to Tehran-Via Dubai Here is my Email address Alireza.noori@alfalaval.com and on my luggage you can see my email and mobile phone no pls send a respond to my email asap. If you need more detail I can send snapshot of my ticket and luggage Tag as well

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Hong Kong International Airport

07 August 2015 njd

Our flight - Hong Kong Express Airways UO1755, was scheduled to leave at 6:50am on July 31st. We arrived at the airport the night before to make sure we were on time for our flight. Long story short, after arriving at the gate on time the next day, we were told we were too late. We never heard our names called or a final boarding announcement on the way there. We asked the man at the gate, Horris, to see his supervisor. After about an hour, his manager, Jimmy, showed up and adamantly told us that the airline had a strict policy of closing their gate exactly 20 minutes before departure. However, at gate 525 next door, Hong Kong Express UO 273 was accepting passengers for up to almost 5 minutes before departure. We told Jimmy that we were there on time and asked him to review the security cameras. He dismissed our request and just said that we needed to buy new tickets at full price. If we had a problem, we should call the police. So we told them to call the police. We thought that the police would help us resolve the issue. We were wrong. They told us that they had no right to look at the security cameras and referred us to Hong Kong Airport Authority. HKAA said that it wasn’t their problem and told us to talk to the airlines. We spent the next ten hours being pushed from one department of the airport to the next. The response everywhere was clear and unanimous: “not our problem, here is a number, do it yourself.” The authorities talked with the airline staff at great length, while very few asked us what happened. When more officers came, they only talked to the bosses of the airlines. Worse than that, nobody – not the police or the Hong Kong Airport Authority - wanted to see the security footage to see who was telling the truth. They also complained that I was arguing in English, saying that this was Hong Kong and we should be talking in Cantonese. I don’t speak Cantonese. And even though many of them could speak English, they kept trying to use my wife as a translator. My wife, who speaks Cantonese, was caught between looking after our baby and trying to explain our situation to whoever would listen. Finally, Hong Kong Airport Authority said that our tickets were no longer valid and that we needed to leave the security area immediately, and the police said that if we refused they would arrest us for obstruction of justice. We asked them if they could at least review the security footage. They said that they would, but we wouldn’t be allowed to see it for “security reasons.” Minutes later, we were escorted out of the security area by a dozen or so officers, about half of which were armed with machine guns. Finally, the HKAA officer came back and said that the footage showed that we were 10 minutes late. I asked him whether or not he checked to see if the other passengers on the neighboring Hong Kong Express flight were late and allowed to board, and he said that he didn’t check. My wife overheard another officer in Cantonese saying that the videos on their cameras weren’t clear and that they couldn’t see anything. I suppose that if the authorities show this level of irresponsibility, corruption, and ignorance, how could we expect them to be fair? Also, while we were running around, it was interesting to observe the demographics of the people complaining and having other problems at the airport. No Hong Kong citizens seemed to be having any problems. There were a few white foreigners that were arguing at the counters. There were more brown foreigners and mainland Chinese that were having issues with airport and airline personnel (they were speaking in Mandarin or other languages). However, there were many black foreigners that seemed to be having problems at nearly every place we went. I don’t know what country most of them were from. I don’t know what their issues were. I’m not even black. But just from looking around, there seemed to be clear discrimination against certain groups of people and preferential treatment given to others.

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LATAM Colombia

31 July 2015 Guest

Never use LAN. Worst airline ever!!!!!! I traveled fr om Australia to Colombia and the airline lost my luggage, i had to wait 5 days to get the luggage. 20 days later I traveled from Colombia to Australia and they again lost my luggage. I have been waiting for my luggage and they do not wh ere it is have been 5 days waiting for. Feeling so upset for having this issue twice in less than a month!!! Never use this airline again!!!!!

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