Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline, aircraft or airport, using the links on this page.
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Recently Discussed Airlines, Airports, Airplanes
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10 June 2016
Guest
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I booked a flight from Hongkong to Thailand for April 2016 trip,they charged my credit card and they email me that the flight has been cancelled and they will just refund my payment.Its been almost 3 months now after i booked my ticket,until mow no refund has been made.We cannot contact their office in Hongkong.Kindly give back our refund,it has already incurred interest in my credit card..
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10 June 2016
Guest
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Horrible customer service. Would not be surprised to see them go out of business. I will never be flying with them again no matter what.
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10 June 2016
Worst airline.
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This airline is so unorganized and unhelpful that it's a miracle it functions at all. They lost our bags for a few days, and have lost an email that they CONFIRMED to have received three times they've lied, made empty promises, and dicked us around for weeks. They can't even tell you when the cheapest days to day are. I think their computer system are actually stones and chisles. There are no numbers to contact for certain departments, and reservations have no idea how it to contact anyone either. If you ever run into an issue and need them to solve something, taking your money and time and throwing it into a furnace is equally as effective.
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24 May 2016
jacqueline
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Hi!
I would like to know if you guys you still operate DAR-HRE-DAR
Or HRE-DAR-HRE.
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23 May 2016
Mohammed Kammah
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www.flyastraeus.com is not working
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30 April 2016
Guest
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DL 4312 DFW-DTW 4/30/16 gate E 17 had a ticket agent deny me boarding because she was behind, and told another guy to go away. Truly worst ticket agent ive ever seen. I don't know the complaint number or else I'd let them know
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24 April 2016
Jane
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completely frustrated by this airline. I flew to Ndola from Lusaka with a same day return ticket. My return ticket read 8.15 same day return. When I went to the airport there was no flight as they said that 8.15 meant morning. I was told that I should know that In southern Africa they use the 24 hour clock!!
I spent the night in Ndola with no change of clothes or mu much needed medication. The next day despite assurances the previous day that we would be on the flight, I was forced to buy one way tickets for my daughter and I.
Traveller beware. Please know your 24 Hour clock before you book to travel with Proflight Zambia
This is theft!
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18 April 2016
Emerson Buidal
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Dear sir,
Kindly assist.me with the below..
What is the minimum fuel in the bn-2t
Cheers
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16 April 2016
Loh wee seng
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My wallet inside the airplane.But I forget to take,what can I do?
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13 April 2016
Callum Nile
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I flew from DaNang to Hoi chi Ming city on 20th March flight VN127 at 19.45. This flight was delayed nearly 3 hours and we missed our Emirates connection to come home. Could you please email me the reaso why it was delayed for my insurance company. This caused us a lot of stress and expense.
I have tried other addresses and no one seems to want to help. All I want is a email with the reason why.
My email address is callumnile1@aol.com
Hope you can help
Mrs Callum Nile
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07 April 2016
Gigi -NYC
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O.M.G.... This has to be one of the tightest security airports in the world !!! Went on vacation to Shanghai but had to connecting flight in Bejing first. Being my first time in China who knew we had to go through security just to connect to our Shanghai flight because a use it was still China Air. Well , when I saw airport security wearing combat boots I knew I we were in for it. They searched the contents my bag thoroughly and dumped most of the contents in a bin..My little bottles of allowed alcohol was confiscated because it was brought from duty free and was opened. I did ask but knew not to get into any confrontations cause I wasn't going to go to jail in China...
When you are wand you step up on a block and a person of the same sex will wand every..and I mean every part of your body no exceptions !! When they finish you might ask why didn't they buy you a drink ?? I was kinda traumatized that I walked away from the security area and left my very expensive purse with all my id's, passport and money..While waiting by a store for about more than five minutes the female from security ran up to me with my purse and said , You left this .....OMG !!! Sishe..... (Thank You) ...Now onto Shanghai...I feared coming back through Bejing Airport but I had no choice..After our ten days it was time...Well, it takes at least 1 1/2hours to get through the airport including Customs and Security so be very patient....cause you have no choice....Once we finally cleared everything we waited at our gate. Beautiful and very confusing airport.Extremely clean !!! I had to admit when our flight was announced I couldn't wait to leave China...we began boarding for our flight but wait...Here we go again Security searches you again asking "Do you have any water " ? and checks your bags... If buy any liquids in the airport you are not allowed to consume them on the plane.. I must admit the TSA needs to retrain with the Chinese !! All I can say " God Bless America "
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06 April 2016
Erin
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On the evening of April 3, I received a notification from JetBlue that the next day’s 8:40am flight out of Boston’s Logan Airport had been canceled, 12+ hours in advance. This was perplexing, as I happened to be leaving Boston at the same time as friends flying different airlines—none of their flights were canceled.
When I called customer service, I was told that the cancellation was due to weather, and that “all the other airlines would be canceling their flights in the morning” as well. My emotionally taxing conversation with the representative involved being repeatedly interrupted, talked over, and lectured. Having worked in customer service myself, I was appalled. I was initially told that my only option was to take the next JetBlue flight out of Boston at approx. 1:30pm. I was then told that flight was full, and that I would have to take a flight out the next day, except, oops, that one was full too. My remaining option was to take a Wednesday flight, staying two additional nights in Boston at my own expense. I asked to be rebooked on another airline, and was told I would have to rebook it myself. I was offered a refund, which the representative later clarified would be only a half refund. I rebooked with American for a flight leaving at 8:00am, a mere 40 minutes ahead of my original JetBlue flight. Surprise, surprise, it left perfectly on time. Unfortunately, my new one-way ticket cost more than my original roundtrip with JetBlue.
JetBlue stated that this cancellation was due to weather. However, other airlines managed this situation just fine. On April 4, JetBlue cancelled 3% of its total flights, while Delta and American only cancelled 1%. In situations such as this, JetBlue is unable to provide a comparable level of service as other airlines. JetBlue customers are essentially being penalized for choosing JetBlue over another airline. They have a practice of preemptively canceling flights, especially those flights which are not full (a fact revealed to me in an exchange with another customer service rep.) in an effort to control *potential* delays in other parts of the country. Those customers whose flights are cancelled simply because they are not full? They’re out of luck.
To blame a business decisions on the weather in order to avoid paying for travelers’ rebooking fees is disingenuous at best. At worst, it’s theft.
I have since conducted research on whether or not this sort of situation is typical for JetBlue. It is. Take a look at this article assessing JetBlue’s response to a 2014 snowstorm, in comparison with other airlines: money.cnn.com/2014/01/07/news/companies/...
This inept practice (understaffing and mass cancellations) is, on its own, forgivable, and certainly understandable from a business perspective. But it is combined with a total refusal to help passengers rebook in a timely manner, or recompense them when they rebook on their own. If I hadn’t had access to internet in order to rebook immediately, I would likely still be in Boston. It I hadn’t had the available funds to rebook at my own expense, I would still be in Boston without any place to stay.
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05 April 2016
Noemi
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First I'd like to mention that I take the plane every week between Halim and Yogyakarta for work usually using Citilink and it goes well. This time, due to no availability on usual flights I used Batik air. Here is my experience with them : I am a very displeased client. We are currently waiting in Halim airport, no information is being given to us eventhough our flight is delayed. We are being badly treated by batik air ground crew, they are mocking us. No one speaks enough English to explain to us that there is 2 and half hours of delay. We had to ask another kind passenger to translate for us. The announcements of updates for delay are not given in English and they are being disrespectfull. This is unacceptable from an air line like Batik air. I expected better customer service. Moreover, they are claiming that we cannot be compensated. I don't think that Halim International Airport should be called "international" when no one out of 6 ground staff can explain a simple delay in English.... unacceptable from such an airline.
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05 April 2016
Guest
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I'm not happy with your services currently, flights being delayed and cancelled more than the usual. I have been staying in Dakar for almost 4 days now due to flight cancellation without any compensation. Anyways I have invoices and receipts to claim refund before I take legal action. My email is hjatou@yahoo.co.uk
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04 April 2016
Guest
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HORRIBLE service, bad organization, STOLE our ticket funds though refusal to provide any satisfaction when one of our travel group had a bad accident the day before travel. She was in surgery the day of travel. We have since been run around between Aer Lingus and Expedia with each saying the other has our money and neither will do a refund for legitimate medical reasons. In addition, they cancelled our return flight, DID NOT NOTIFY US, and then when we happened upon the cancellation the evening before, it took over two hours to get them to reschedule the flight. They initially "offered" to put us on a flight out of Dublin - more than 200 mi. away, with no offer of transportation to Dublin. This airline needs to get its act together. BUYER BEWARE!
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22 March 2016
Guest
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Unfortunately, there are a few bad apples within their TSA attendant systems that can harm the welcoming experience for turist. I've experienced that when one of them threw my passport on purpose without apologizing. It's very disturbing and disrespectful. I didn't bothered to report it but I'm sure that person won't stay too long at her job with that sort of "education". I'm a Jew and would never treat anyone like that regardless of my military, security background, or personal beliefs. There's no excuse.
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19 March 2016
Guest
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None of your info is CORRECT!! No telephone number, webb site does not work Get it right if you expect business!!!
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17 March 2016
Guest
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Hi everyone,
Am so bitter right now and i have to speak OUT just to advice any other customer not to fall a victim of rip off like me. do not make a terrible decision flying with this people, i have boarded overland flights for more than 10 times now thinking there will be a change in there service and every time i end up having regrets. This airline is a total rip off and the annoying tin is you do not get value for what you paid for, they will do anything to extort more money from you with the excuse of there so called 'Overland Terms and Conditions'
if you ever book a flight with them and you think of moving it or changing your flight to another day even if you paid 19,000 plus or about 25000 for the business flex which doesn't change the fact that you are no difference from the person that paid 19,000 you are just greater fool to them, so if you try to change your flight they will look for an excuse to take more money from you, as if that is not enough they will deny that you called earlier to change your flight so therefore you just have to pay for something called 'NO SHOW FEE' AND 'DATE CHANGE' and when you try and explain to them you called earlier they will clearly state to you that sorry ma or sir thats what you have to pay like they don't care what you have to say. i don't mind paying 50,000 for a flight but i need the value of what am paying for which this so called overland will not be giving you, you will only get a plane with no AC and they will tell you sorry the AC is not working and we will fix it, so how am i sure the engines are working in good conditions overland? when common AC is in a bad condition and you guys still allowed the flight to take off, this has happened to me more than two times, they only care about getting more money from there customers and even if it requires putting us in heat for hours and also some biscuits and juice to shut us up i presume. i have been played like a fool and tricked into paying more money but i will not allow another customer like me fall a victim .
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17 March 2016
yosief
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The most awful,backward services you have in this developed world,
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17 March 2016
Guest Chris Browniep
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Which Airlines fly to London UK from Bryansk Airport?
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16 March 2016
Guest
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Hello my name is Joy and I am enquiring if you have flights to Bayankhongor. My husband and I would like to visit our sponsor child. We would like to fly from Ulaanbaatar on Saturday 6th August and return on Sunday 7th August. Can you help me with this enquiry please. My email address is jjwalden2@gmail.com
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15 March 2016
Guest
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The worst airline I have ever flown. They were an hour late to depart on the way in and over an hour late on the way out. Not helpful at all. Just Awful. 03/15/2016, There was no gate attendant, Didn't bother to change even the destination. Will never fly with again. I have flown all over the world, India, Greece, etc. Gave us tickets for a different flight and didn't even say anything about our flight being cancelled. Totally shifty. We missed our connection.
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13 March 2016
Guest
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do you fligh...miami to santa cruz..
need schedule...price in$$$ busness class
thank you
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04 March 2016
Sergee
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Airport's homepage is "airport.gov.mn/". Cheers.
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28 February 2016
Stefan Van Dalen
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I have been traveling with borajet couple times now for the same route Sabiha gokcen to canakkale. The flight is always and always delayed. Not only 30 min but over 2 hours. This is unacceptable. I travel internationally and try to catch this flight and it never leaves on time to canakkale. Additionally the check in staff is incapable of handling suitcases. What airline can not checkin suitcase not before 2 hours of flight departure. This is unacceptable at this computer age.
I paid a lot of money for this short fly that I delayed 2.5 hours plus I was unable to check in my suitcase until 1 hour before flight departure
I accept some type of compensation or apology from borajet.
It is unacceptable that borajet can not manage 1 flight a day to canakkale on time
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16 February 2016
Guest
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Do the business class seats recline and if they do to what degree?
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30 January 2016
Alex Anderson
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According to 'Travel and Tour World' news, Qatar Airways is planning on the world’s longest journey, a direct flight from Doha, Qatar, and Auckland, New Zealand, and a Boeing 777-LR aircraft would be completing this formidable journey carrying 259 passengers.
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25 January 2016
Ruan
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Good day! I want to hire one of your small planes(Cessna 182) for aerial surveying purposes. Can you please provide me with contact info of people there who can help me. It would be highly appreciated.
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25 January 2016
Guest
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I am very upset that an employee of Jet Star Pacific, who helped me so much on January 13, and I tried
to give her a compliment and send her a gift, that no one responded to my email. Shame on Jet Star Pacific.
I would like her to received some notification and that is fair. What is taking you so long to reply?
kennedy_b@sbcglobal.net
Thank You
Brian
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09 January 2016
Guest
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Aerobilet
I made a mistake
My guest
Olga Kolesnikova
instead kharkiv
I chose Antalya as Kiev
I would ask the need to correct this error.
QU4407 17:30 - 10.01.2016
Kiev, Borispol Arpt 20:00 - 10.01.2016
Antalya, Antalya Airport
cengizhan timur +905336800768
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08 January 2016
Mireille Bonny
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How to contact your Airline Team to make a correction on the name written on the reservation 8414625
Thanks for your help.
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06 January 2016
Samir Jilo
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interested to establish cooperation with the airline
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03 January 2016
Guest
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The best in the world.
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31 December 2015
Guest
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The airline with the WORST service imaginable. They have now managed to lose my luggage twice, and this time it has been 2 weeks and still no sign of my belongings. The staff keeps lying to me regarding the whereabouts of my luggage. As soon as I leave the caribbean for good, I hope I NEVER have the misfortune of travelling with Liat again.
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29 December 2015
Guest
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DO NOT TAKE THESE AIRLINES!!! The flight I took was expected to take off on Monday eve., for the following 12 hours they have been lying to us every 2 hours, that "now its going to get ready".... Finally, when i got home - there was no one to meet me, because the status update online said that the flight was delayed for the next day!!! The service is very rude and incompetent. Avoid them.
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28 December 2015
alm
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Worst airline- flight changes 5 times. Origjnally booking at 2:10pm we are still waiting. Recent update is maybe 6:15pm. They didnt even tell us that time changed same day from 4:10 to 5:15 and now again we are still waiting for hopefully a 6:15pm departure. I fly 50% of the time for work and this is completely ridiculous. This is not a weather delay, this is incompetence.
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16 December 2015
Guest
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can someone get me a phone number to Asian Express Airline? or a email, contact person?
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14 December 2015
gloria
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Do you have a telephone no in usa thanks
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13 December 2015
Brian Spurr
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This is a South African registered aircraft, I think you have mixed up two airlines with the same name?
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08 December 2015
Guest
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Well, it is technically an international airport because it flies to Toronto Pearson airport but I see your point
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25 November 2015
Guest
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TERRIBLE SERVICE........... DONT DARE DEAL WITH THIS PEOPLE......
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25 November 2015
Ibrahim Hossain
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As a iow cost its no. 1 Airline in China
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20 November 2015
Nisa Sabila
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Dear Kabo Air,
We are Airnav Indonesia have been trying to find a contact email for Kabo Air, but we unable to find one. We need to sent invoice of Air Navigation Services for Kabo Air for a couple of periods.
If anyone can help me with a contact email address that would be great as there is not one on their website and our data.
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17 November 2015
Guest
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Have Golden Myanmar Airlines stopped flying from Yangon to Mandalay? They were by far the cheapest.
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13 November 2015
Ana -LA to Boston to Lisbon
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This is the worst airline I've ever been on. I would rather pay 3 times as much, take a flight 5 times as long, and miss my destination by a whole week than fly sata again. I will be filling a small claims lawsuit to recoup the money I've had to spend on getting back to LA after my delayed first flight out of Lisbon. By the way, our delay was never announced, even though I had activated flight updates. Also, the layover on that little island of Portugal (idgaf what it's called) was not known prior to landing here-the ticket did not mention it, the email confirmation did not mention it, when I called to check on flight they did not mention it. They don't speak English, the food is awful, the wifi doesn't work even after you pay for I flight wifi, the booze is limited even if you're willing to pay, the staff is inexperienced, water is like diamonds on these flights, you'll be thirsty and THEY WILL NOT give you water until you ask 10 times and then they'll give you a third of a tiny little plastic cup even if you've now asked 50 times. Even worse, not even first class feels like first class. Id rather fly economy, get the middle seat in the back of the plane sitting between two extreme stinkie and overweight people than fly sata again. I had an awful first 2 experiences flying sata, but my friends once again convinced me to try it & it just got worst. I advise they take all of the murderers & rapists in those overcrowded jails and make them fly sata a few times. They'd either kill themselves or start praying to God that it's over!
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13 November 2015
Roland
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I'm a frequent traveler between Bangkok and Cape Town (at least six times per year) and on my last trip (October - November 2015) I decided to use Ethiopian Airlines for two reasons:
1. Their price was very competitive
2. Mainly because it's an African airline, and I always try to support African enterprises as I am African.
This time my journey proved to be a mistake and, that, you "get what you pay for."
Firstly, the planes were small and cramped - but I suppose this contributes to the low airfare.
Secondly, the departure lounges at Addis Ababa airport were shocking. Most of the info TVs were not working or showing other things apart fr om flight and departure info. The toilets were horrendous - wet floors, smelly, locks on the doors broken, extremely aggressive staff, etc
Thirdly and most importantly, Ethiopian Airlines does NOT take responsibility for your luggage.
I had bought a Panasonic 32'' LED TV which I took back to Cape Town. At the check in I asked for them to put on a Fragile sticker. I was told to take it to Oversize luggage and that they will put on the sticker. This I did and again I asked to for the sticker to be put on. They said they would.
When changing planes at Addis Ababa my new seat was above the cargo hold of the plane and I saw them loading on my TV - WITHOUT ANY STICKER!
I wasn't too concerned, as I thought they could quite easily see that it's a TV and would naturally be careful.
when I got home in Cape Town, I unpacked the TV only to find the screen had been cracked. I immediately phoned the Ethiopian Airlines call center and was told that I should send an email to Customer Relations explaining the problem. This I did, and I received an automated reply saying that they would get back to me within TEN WORKING DAYS! - what a shocking time standard for an international company.
After TWELVE working days I sent them a follow up email, and got a reply to say that the South African office will get in touch with me.
On my return trip to Bangkok, I had still not heard from the South African office, so while I was at Cape Town International airport I tried to follow up on the matter only to be given the email address of the man in charge.
THIRTEEN days later I had still not heard from the South African office - so once again I sent them an email. This time I got a rather prompt reply saying that they could NOT consider the claim because:
1. They (Ethiopian Airlines) SHOULD NOT have accepted the TV when I checked in at Bangkok Airport.
2. That I took too long to report the incident - even though all my correspondence (from day one) with them was always attached to all the emails
I'm sure I don't even need to highlight the stupidity of this kind of reasoning.
Not only did they damage my TV, but their lack of accountability and absolutely pathetic customer service (probably from equally pathetic training) leaves me more disappointed than angry.
As African myself, I would have liked to see Ethiopian Airlines become a dominant airline in Africa, competing with the world giants like Qatar, Emirates, etc. But sadly it seems that they still have a long, long way to go.
I certainly would not say don't use them. If budget is important then they're the best option, however bear in mind they you'll be dealing with a company wh ere customer service is at an all time low and concern and care for your luggage is non existent.
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12 November 2015
POLAT
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Hİ I WANNA GET İNFORMATİON ABOUT YOUR FLİGHTS FROM İSTANBU. I WANNA FLY BUT I CANT SEE ANY İNFORMATİON. COULD YOU GİVE ME İNFORMATİON ABOUT YOUR FLİGHTS
THANKS SO MUCH
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11 November 2015
Guest
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Your mail is not working! I missed my flight after I checked in, so my luggage (one bag) is on the way to Swaziland. I am trying to get on a flight tomorrow, if you could please keep my bag at the airport – I will come and claim it when I get there. If you could just mail me and tell me where I need to go. I have my luggage ticket.
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05 November 2015
Laetitia Prugniel
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AirHelp ref: 176832
Dear Sir/Madam,
Regarding: Compensation for delayed flight
In relation to our clients Laetitia Prugniel and Raphael Allemand who had contracted to be carried by a flight operated by you, we are making a claim for cash compensation.
Booking ref: YVGZGG
Passenger name: Laetitia Prugniel,Raphael Allemand
Flight identity: SS927 on 2013-03-25 fr om Le Raizet Airport, Pointe A Pitre (PTP) to Paris Orly Airport, Paris (ORY) (the “Flight”).
Our data shows that the Flight was disrupted and our client suffered a delay of more than three (3) hours after scheduled arrival time to the final destination.
Available flight and weather data show no extraordinary circumstances.
We hereby request the payment of the total amount of ˆ1200 within 14 days from today's date. Please transfer the total amount to the bank account specified below.
For payments in all currencies:
AIRHELP LTD.
NORDEA BANK DENMARK
IBAN: DK0720005036431743
BIC (SWIFT): NDEADKKK
For payments in DKK:
AIRHELP LTD.
NORDEA BANK DENMARK
IBAN: DK5020008979390662
BIC (SWIFT): NDEADKKK
Please note, that our clients assigned the claim to us by signing attached Assignment Form. Consequently, any payments made by you directly to our clients, will have no legal effect.
Kind regards,
AirHelp Lim ited in relation to:
Laetitia Prugniel,Raphael Allemand
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