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Airline and Airport Discussion Forum

Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline or airport, using the links on this page.

To take part in the discussion of the airline or airport, follow the links on this page or leave your messages on the pages of the corresponding airlines of the world , airports, aircraft .

Recently Discussed Airlines and Airports

LOT Polish Airlines

10 August 2017 Guest
Trying to reach customer service.... What a nightmare. Waited 20 min. Tried calling again, already 18 min on and still no one picking up! Super frustrating.
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Niue International Airport

10 August 2017 Guest
I left Niue on the 8th August, the staff were rude when I checked in my luggage my carry on bag was 8kg and was told to transfer some of my items into checked bag, went back and it weighed 7.4kg and was told to transfer more items into checked bag. I asked how much will it cost to just allowed it on and the customs guy said $120. So I transferred more items into check bag and it was cleared. I then went to get my ticket stamped and informed the people I did not have to pay the $80 to depart the airport and showed them the papers of my ticket. They said they need prof that I purchased my ticket after july and that the paper ticket was not good enough. after speeding money on internet and showing bank statement and emails of after purchasing tickets online and 45mins later they stamped my ticket receipt of $80 paid. After boarding the plane my sisters friend who was sitting in front of me so I said hello :) , she told me that her carry on luggage weighed 12kg over the limit and the man at the airport who was her uncle told her don't worry about it, you don't have to pay anything just bring it on the plane. I was shocked ! and couldn't believe how wrong it was.... There are so many people who pay for extra luggage and extra weight and to hear this is observed ! The attitude that these stuff members showed and then hearing they break rules to suit themselves is not on and will be making a formal complaint.
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HK Express

08 August 2017 Guest
I have been waiting over 2 months for a refund of a holiday and I get the same automated email over and over again. I have tried to reach management. They have effectively stolen money from me after putting in writing that I am due the refund as the holiday was cancelled. No customer care, terrible company.
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03 August 2017 Morag Robertson
Really poor service on Tues 1st August 2017 from Palma to Edunburgh. Delayed on plane for an hour in appalling heat when engine wouldnt start. Journey was a bit rough and landing bumpy but airplane was old and bathroom very tatty. I wouldnt fly with them again. I booked through Thomson whom I presume chartered this flight but I will be making sure it isnt repeated even if I book with Thomson again.
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Peruvian Airlines

03 August 2017 Guest
DON'T RISK YOUR LIKE...Airplanes not maintained properly hence flights are always re-schedule or cancelled. Horrible service if they realize you are from USA. Very unprofessional and rude.
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Korean Air

01 August 2017 Zulfiya
I want to reflect my all thanks to the purser (I don't know her name) of Korean Air. I'm from Kazakhstan. I came to Seoul 22 of July 2017 and on arrival I have lost my phone somewhere outside of terminal. I faced with the kind - hearted purser of Korean Air on the bus stop platform 5B, the bus № 6005. I was found that I have lost my phone in the bus and she tryed to help me, she called to her colleagues to help me and find my thelephone. I apreciate her help and adore your country. Despite the fact that I lost my phone. My trip was admirable. Everywhere I met good-natured and kind people, that helped me during my trip in Seoul. Finally I found my phone in Lost and Found)))
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Avianca Costa Rica

31 July 2017 Guest
Missing baggage. After waiting for report at the Airport I still do not get any answer where my missing baggabe is! The flight was 16 days ago. No correspondence at all!
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Malawian Airlines

31 July 2017 Emily Dinhira
To whom this may concern Dear Sir/Madam I was booked on a Malawian air Line fr om Johannesburg to Lilongwe via Blantyre, departing on the 14th of July and returning on the 23rd of July. This was not my first time to Fly into Malawi, Have always experienced Malawi as the warm heart of Africa indeed, its people, the atmosphere and the Warm welcome at their airports until my returning at Kamuzu international airport on the 23rd of July 2017. My Surname was wrongly spellt, wrote back asking them to correct and never heard from them, on the 14th I was at the airport early in case I would run into to problems checking in, I did not have any problems so I thought this was fixed. On my day of return from Malawi on the 23rd, at the check in counter i was told unfortunately I Couldn't as I needed to correct the spelling error. I asked what needed to be done as i did not have access to call or internet and time was running out and could not afford to miss my Fight, this was when a Mrs Evelyn Govati/Gorati was very rude. She was not helpful at all. She told me not to talk to her as she did not issue the ticket... while that may have been true the attitude in which it was done with was what shocked me. I tried to explain that their agent from Joburg made a mistake in checking me in without picking up the mistake, I was in a better position to follow it up from the South African side.....I was told they did me favor in Joburg and she was not going to help or do me the same favour. I was under the impression that it had been sorted. not that they had done me a favor .....I then told Evelyn that I was going to complain about the service I had received.....I was then taken to a counter wh ere i needed to explain why i was going to complain about the took another while and all I could d was plead with both Charity and Evelyn to let me go as I did not want miss my flight and that they would get my complaint....they let me go... As I was just about to board a more senior staff member can and took my passport and boarding ticket and told me I was threatening his stuff and I needed to correct my name, I needed to pay US$100-00. I had to again tell this guy I did not threaten anyone, all I did was to tell Evelyn i was going to complain about the service i received at the check in counter, I was again held back....had to again explain about their agent that did not pick this error and checked me in anyway in Joburg.... The warm heart of Africa was indeed not experienced at all at the checking in counter with Ms Evelyn.... she did not display public relations and was not helpful at all . She could still politely refer met the Malawi airline counter.....Fly Malawi air again, maybe , maybe not... Sincerely Emily
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Austral Lineas Aereas

30 July 2017 cathy Stern
I am flying from BA to Mendoza having arrived on Delta airlines with 2 free checked bags. How many checked bags am I allowed on Austral to Mendoza?
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27 July 2017 Pirkko Turkki
Cust.Care Ref. # 1-5727509258 My niece Jaana Heinonen was upset at the attitude of the Check-in Staff at Helsinki Airport (24/7) and filed a complaint. It did not bother me, I actually found it amusing that the attendant concluded from our looks that we were approaching a wrong desk - Diamond, as she told us! Instead I want to express our thanks for the friendly and exceptionally good and helpful service we received from the staff at all stages of our trip. The Cabin Crews were friendly and efficient and made our flights enjoyable instead of bearable. Thank You. Sincerely, Pirkko Turkki
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LATAM Brasil

27 July 2017 Karola
Please give me an email address for customer service for LATAM Brasil (JJ) thanks, Karola
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Omni Air International

25 July 2017 Guest
Hi, i just wanted to thank the crews of of the flight I took with Omni air international from Norfolk, VA to Kuwaiti leaving on the 20th approx. 0300-0500 and landing (With one stop over in Germany) approx. 0700 on the 21st. I would especially like to thank the first crew that took us out of the NAS, from the captain to the flight attendants, for their compassion, care, and genuine interest in our well-being. Thanks so much and really appreciate the sending off. God bless and thanks. Eric D.
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CSA – Czech Airlines

25 July 2017 Guest
Hi ... . . . . . my flight was from pisa to kos on 20 jul But the air line may b had some problam and next day they say me you have fligt but 2days stay in Prague ..then i send a mail on customer care but they no reply me ..i buy this ticket 236 euro tell me what can i do !
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Azur Air

23 July 2017 Guest
Unfortunately, we had a very bad experiance with flight ARZ8402 From Mallorca to Dusseldorf. Our plane never landed. We have to wait for more than 16 hours. Without any information from Azur air. It wasn't the first time they have problems with a plane. Why do we get information about the mechanical problemen?
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Austrian Airlines

18 July 2017 Nigel Lyn
I am trying to check in online along with my wife and it isn't allowing us to. I also tried calling and they cannot help. We need to get seats on our flights from tel aviv to miami. Our connection flight in Vienna is very close also. Or rec loc are Nigel Lyn 2MHN9Y and Melissa Lindo 2MDYDB. I would appreciate if you could accommodate us with seats close to the front together an aisle or a window will be one seat and whatever is beside it. Thanking you in advance. My email is
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Air Cote d’Ivoire

17 July 2017 Martha Awumee
Hi All, I arrived Accra, Ghana on Saturday, July 15th. I transited Abidjan from Dakar on flight HF 701. The flight HF 0500 departed Abidjan at 20:00 pm for Accra, Ghana. On arrival, my luggage could not be found. Please assist.
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Express Air

15 July 2017 Guest
xpress airline cancelled flight,so i choose refund ticket,it already more than 60 days,i still fail to get the refund. email no body reply, make a call also no body answer the call,what can i do now
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Cubana de Aviacion

14 July 2017 Joanna Irena Adamkiewicz CR03A6281
I would like to ask if I can reschadule my flight CU 974 with me and my friend Ewa Mikosz from 6pm to 6:40am at 14th July 2017. I think the company Solways who booked our ticket made mistake with the booking flight. My phone number is +447565072475. I will also try to call the Cubana company tonight and try to find out if anythig they can do for us. I am with very dofficult position as I have been told that our flight is at 6:40 so we araived in Havana today with no accomodation what so ever . We are very exhousted and we couldn't find any place to stay as is too late now . I am asking for help. Kind regards Joanna Adamkiewicz and Ewa Mikosz
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Lyon Saint Exupery Airport

13 July 2017 Chris Widmer
Bonjour I am an Airline Pilot, can you tell me the lowest CAT IIIB Minima on Runway 35L. Thank you C. Widmer
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Chengdu Airlines

12 July 2017 Courdesse Patrick
Reservation KY5HLS Shenzhen - liuzhou 7 aout - 12 aout please, i want to enregistre for card of embarquement Reference Edream 2892158453
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Wataniya Airways

11 July 2017 Guest
Welcome I am Wajdee Hussain from Sri Lanka I am an Aircrfat Mehanic. Need to know if there is any vacancy exists. Please reply
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Air Creebec

10 July 2017 Guest
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Paris Charles de Gaulle Airport

10 July 2017 Guest
To Manager Airport I was on flight from Paris (CDG) to Detroit (DTW) US on July, 04 Flight AF 561 The Air France agent at the gate L 42 treated me very bad. She refuse to gave me her name as this the rules of Air France not to give the agent name to the customer. She look that she is from Asia she was very rude with no respect to me at all I ask her for the counter manager she said why you need the manager he/she not her I'm the only only wearing no name tag refuse to give her name treated me like an animal and not like a human. Thank You,
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Monrovia Roberts International Airport

08 July 2017 Guest
I've traveled extensively and have to say this was the worst experience ever. The terminal is run down, antiquated horrific. Upon arrival myself and many others I noticed, we're harassed to bribe officials so as to expedite the process or they simply stall until you relent. Much of the same during departure, constantly pressing you for money like irritating gnats buzzing in your ears. I will never visit again and will discourage anyone I encounter who plans to visit. This behavior of harassing customers for bribe any where else is a huge red flag but not liberia.
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Pantanal Linhas Aereas

08 July 2017 Guest
How can I add more bagages with Pantanal Linhas Aereas?
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Port Of Spain Piarco International Airport

07 July 2017 Guest
i was not able to leave with two bottles of angostura bitters this is far beyond stupid but i guess TT has some retarded officers but that is ok for him being tall and fat.
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Vietnam Air Services - VASCO

06 July 2017 Guest
can not open the web site from Japan. the phone number is not reachable from japan +84 8 384 227 90 How can i make a reservation with them from overseas?
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Air Canada

06 July 2017 Lina
I am so disappointed with Air Canada. I wanted to book a vacation for me and my family of 30 including kids and was not able to get the price advertised. They say there was a glitch in the computer and therefore, they cannot honour the price. It was also on This is very misleading and they should take responsiblitily. It has been a week and I did not receive a call. I spoke to someone in customer service and they were the ones to tell me it was a glitch and there is nothing they can do. They also told me there is no other person I can speak to. I can't believe that! I hope someone reads this and calls me to discuss this matter. West Jet made a mistake and they honoured the price and hotel listed without hesitation for my daughter. You can reach me at 647 390-5330.
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Seoul Incheon International Airport

06 July 2017 Sharon Ong
Is there an email that I can write to regarding my damaged luggage - handle spoilt when my friend's daughter reached Incheon Airport on 1 July 2017 and after checking out, then she realized that it was spoilt? I called Singapore Asiana office at 65 62253866 - Alicia and she told me to call 82 327442135 during office hour which is not possible as my friend's daughter is having class at that time and that's why we need an email address to make a report and will attached a photo/video on the spoilt luggage handle. Please reply urgently as I was told that we need to make the report within 21 days. Thank you - my email address is or
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Air Transat

04 July 2017 Barbara marat
The worst customer service I have ever experienced! No one returns my calls ! My luggage and my husbands is missing now for two days and no one has contacted me! I guess getting a lawyer or contacting every media outlet is the way I will have to go at this point
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EasyJet Switzerland

28 June 2017 Guest
Completely fed up with Easy Jet. Never again will use them, just not worth the wasted time no matter how cheap the flights. Guess there's a reason why they are so cheap.
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Pittsburgh International Airport

26 June 2017 Justin Timberlake
I am trying to find out when the Jones family is coming to Pittsburgh the are going to AL so please help me find out
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Brunei International Airport

24 June 2017 Sara
Hello I have an only 3 hour transit in Brunei and will ofcoarse be staying in the terminal to board my next flight, would the 6 month passport validity rule still apply for me?
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Basra International Airport

19 June 2017 Guest
I experienced the understanding and the generousity of the staff especially Mr. Muhammad Lafta (the manager). Thank you very much Mr. Muhammad without your help and professional act to ease my trip to Doha. Thank you again and may ALLAH showers you with his bless. Um Lina
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Skiathos Alexandros Papadiamantis Airport

18 June 2017 alessandra
Friday, June 16 we had a problem because of the strike in Italy we had paid 60 € For front row seats but arrived at the airport had already been assigned, The employee at check in explained us that they had not received the list from Meridiana we asked for a solution and was called the chief of staff which has invaded us screaming then he took off our suitcases from the conveyor belt throwing them on the floor. Is it normal behavior? Hopefully we will take measures against this rude paid for not doing his job
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CAA Compagnie Africaine D'Aviation

06 June 2017 Muleba
Hi, I'm looking for a job in RDC. I would like to see on your website how to get a job in your company. Please, respond me and show me how to do it. Thanks
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Trans States Airlines

06 June 2017 Larry Lane
My wife takes the Sam TSA Flight every Sunday or Monday evening from Den to Grand Rapids. They are terrible. The flights are never. Read that NEVER on time and they have the rudest and surliest flight attendants in the industry. All no doubt frustrated they weren't hired by larger carriers. And don't think you're gonna get any help or be kept informed by their gate personnel (if you can find them). They are a terrible airline. I'm a business woman and their constant delays put me in GRR late at night after all the rental car counters are closed. If that isn't dangerous enough it causes me to take a cab to the hotel and another cab to pickup my rental car I should've been able to pick up the night before. Seriously people this is every weekend! And don't even try and put a bag in the overhead. I don't know you have to know to avail yourself of that amenity! There is no other travel option other than leave early in the morning and sit in a hotel all day instead of getting to spend any time with my family. Please Southwest adjust your schedules so I can get off United Express and TransFate airlines. United there must be other code share partners you could work with.
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Air Mauritius

04 June 2017 Guest
I traveĺled by airmauritius july 2016 from uk and it was noticed there was a fault in plane but they still flew and had an emergency landing in France. The staff & airline was rubbish with no support. I was abandon in France with my sick child and no communication with airline. They do not have any responsibility towards passengers in event of a crisis and no humanity at all. No action has been taken till now even complained about it.
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Mahe Island Seychelles International Airport

04 June 2017 Gerd Heinrich
Dear All, Can somebody please give me the contact data of Chantle Nicette/ Senior Officer Operartions & Facilities. She visited our booth at the Dubai Airport Show and we would like to cobtact her. Please revert to: Thank you and regards Gerd Heinrich
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Air Iceland

02 June 2017 Guest
I am retired from UA airlines and want to know if we get discount rate on your airline since you are part of iceland air. We have an agreement with ICELANDAIR as i am planning a future flight to greenland and want to try and make some plans. If we have no agreement do you know does iceland air flies to greenland so i can go and see NORHTHERN LIGHTS IN THE WINTER. thank you Paul
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