Airline and Airport Discussion Forum

Aerolineas Sosa

21 March 2018 Guest

Hello. I'm a Systems Engineer, and I was trying to buy a ticket online in this site: als.aerocrs.net/en, but for my surprise I saw that your site doesn't have the required security protocol to do online transactions, also I tried the site on this website: www.aerolineasosahn.com, and was worst, the website doesn't exist, with these results, I wonder: what kind of professionalism do you have? Thank you.

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Indonesian Aerospace NC-212

19 March 2018 Capt Raynold Mitchell

We are looking for a CASA 212/300P to lease or purchase. If you do not have one, kindly direct us to where we can find one. Regards

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Airbus A321

14 March 2018 Guest

nice aircraft!

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Air France

13 March 2018 Guest

BEST AIRLINE!

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Transavia France

11 March 2018 Richard MARI

Last year there were flights from Paris to Verona and in 2018 , nothing even this summer ?

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Boeing 747-8

06 March 2018 Guest

Does anyone have an interest in purchasing or leasing a GEnx-2B67?

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Riyadh King Khalid International Airport

06 March 2018 Guest

NOBODY KNOWS ENGLISH

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Sunstate Airlines

02 March 2018 Mark

Hello, this site is by no way affiliated with Sunstate Airlines or Qantas, please disregard the information located on this website. To contact Qantas please call 13 13 13 within Australia or visit Qantas.com for other numbers from overseas locations. Thank you.

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Andes Lineas Aereas

01 March 2018 Guest

Worst experience we’ve had. 100% delayed rate in every flight. Shameful.

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Boeing 767-400

28 February 2018 Guest

How many 767-400 series aircraft were built ?

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Cimber Sterling

27 February 2018 Guest

Hello, I need to confirm why flight number F1683 was delayed/canceled from KEF to SEA on August 8, 2017. Ticket Holder: Eileen Allen Ticket Number: 1082405808876 Kind Regards,

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Sukhoi Superjet-100

25 February 2018 Amir

Lovely russian made jetliner and i hope to see her in the iranian airlines

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Asky

24 February 2018 Guest

Hi , I am a travel agent and i need to reissue one ticket. but i am not sure about date change penalty code Please reconfirm will it be DU tax?

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Loganair

19 February 2018 Guest

I am reviewing the cancellation policy of Loganair. I made a reservation to fly from Aberdeen to Sumburgh for September, 2018 on their website. Then, several weeks later, Icelandair cancelled my connecting flight from Reykjavik to Aberdeen. I expected to get a refund from Loganair because I would no longer be able to get to Aberdeen to take the flight. They refused! Apparently they think it is quite all right to keep the money even though I will never use them. This is fundamentally unfair and just additional evidence that the public doesn't matter.

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Lucky Air

16 February 2018 Yam Su Mee

I am writing this email to strongly complaint your service manager name: Eyvonne which she is on duty today 16/02/2018 11.30am at KLIA Level 5 Lucky Air Check in counter. She keep on yelled and shouted to all guests and showing her angry moody face n talking in rude way. An example of her bad behaviour was that she scolded me for wishing her happy new year! This is totally unacceptable and showing your company is allowing this "RUDE " service for your guest!!! Please take action for this staff otherwise we will keep on comment n spread the feeling to our friends. Thank you Yam Su Mee (+6013-9839093)

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Arkia Israeli Airlines

10 February 2018 Guest

ARKIA IS AN AIRLINE ROBBER AND DISRESPECTUL WITH THERE PASSENGERS. 24 Nov 2017: I arrive at Sve Dov airport 2h30 in advance. I know how the Israelian process in term of checking: bag + identity can be long. I respect that. 1. I arrive, they take my passport, ask plenty of questions, I answer to all of them, I have nothing to hide. 2. I pass my bag under the scan. They keep my bag and open it to check every thing in it for 2h20 HOURS!!! 3. I have to wait on a seat that they finish to check my bag. Once they finish, I have 10min left to check out my bag (ridiculous and very stressful) and do the checking. 4. At the checking point, the cashier inform me that my booking isn't in their system. I'm showing her the proof of my tickets paid through Gotogate website. I've got the payment proof and the booking references. Basically all the proofs, I cannot show more than that. 5. The lady starts to talk to me with arrogance and inform that I'm not on their system and its not her problem (note that I have 5min left to get inside the plane). She tells me: or you pay for a new ticket or you don't go. Of course, I have to pay because I have all my next days planed with tourist tours. 6. I pay for my ticket to go, as I have only few minutes left, I decide to get my ticket return once i will arrive in Eilat airport. I'm already in a high level of stress, I focus to don't start to cry, this is how awful was the situation. 7. I finally arive at Eilat airport and pay for my ticket's return. I don't want to have the same experience when I will fly back. Since the 24 nov.. I'm fighting to get my flights paid back. In total they confirmed 5 times by emails that i will receive refund was done (liars!!!). I still haven't receive any refund. They are playing me, they are lying and they totally disrepect me. 8. I emailed Gogotage on the 24th Nov to explain the full story and ask the refund. They answer the day after to say that the booking was successfully done on their side and I was to supposed to ask for a refund to Arkia. 9. I emailed Arkia and explained the full story, I attached all the documents: Gotogate email, Gotogate bookings + the two flight tickets I've had to repay. 10. Its been 78 days that I'm fighting and begging to get my $200 refund. They are now ignoring me. It's my money... how can they treat people like that? They should be ashame of their service. They show such a very bad image of Israel. 11. !! The worst is that after few calls, one of their advisers confirmed that this case was a mess on their side and I wasn't even on the passenger list when I took the plane to Eilat. Conclusion, they checked my bag for 2h20min for nothing, they've made me re-pay for my two tickets, they put me in a plane without even adding me in the passenger list and they are ignoring me regarding the money they own me. ARKIA airline is an outrageous, dangerous and unrespectul company.

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Taiyuan Wusu Airport

08 February 2018 KUA HOOI HOCK

PLEASE ADVISE THE TAXI FARE FROM TAIYUAN WUSU AIRPORT TO PINGYAO

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Douglas DC-6

01 February 2018 Guest

Hello, Could you advise the height from the ground to the bottom of the DC6 aircraft please. Many thanks Fred williams.

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Reykjavik Keflavik International Airport

31 January 2018 Guest

Left a suitcase by accident rang and rang and rang but NO answer!! Very unhelpful! Good job it was only a suitcase and not a suspicious bag!

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Boeing 707

30 January 2018 Randy Moore

What is the amount of wire in an 707

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Sharjah International Airport

28 January 2018 SU535

Asalam alekum... Can u find A person in sharjha international airport. SHAIK JAFFAR BASHA..Wasalam. You have chances close to zero.

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WOW air

22 January 2018 luc Lanctot

on the flight fr om Montreal WW252/720, Friday, December 8th, 2017 5:55:00 pm to Keflavik, and fr om Kefflavik to flight WW252 Saturday, December9, 2017 4:25:00, to Berlin Schonefeld , flight number :WW720, Saturday , December 9-2017 arrival : 10:45:00, my one consigned piece was not on the pick up area. This error on your part ruined my trip. I am also a French army officer , I was to be taken by car from Berlin to Ukraine, with stop overs in our bases along the way, with the missing piece of luguage I had to cancel this means of transport, (why don't you WOW have an office at this Airport??) I lost many hours trying to recover my luguage , Luck ly I speak Deutsch, after 1/2 an hour I found the desk on the first floor of the airport , wh ere I filled out a "property Irregularity report" for my lost piece of baggage.(SEE ATTACHED CLAIM I called a army friend who lives in SZCZECIN Poland, If I could use his address IN ORDER TO recover my luguage and to find me a hotel in that city. lost 2 days because of your error, this screwed my whole work schedule, I was to give a series of conferences in different cities in Poland and Ukraine. I was able to only be at the conference in Szczecin. By the way Skuli, My wife in Quebec call your WOW office several times in Reykjavik to found out what recourse claim we had but to no avail, no one returned her calls , At AIR FRANCE THAT WOULD BE UNTHINKABLE , SOMEONE WOULD BE OUT OF A JOB. I realize your a low cost airline but there's a lim it. Oh yes I almost forgot, the friend in Szczecin came to schonefeld to pick me up and we drove to his home to wait for my lugguage. You owe him for his car and time expence. Skuli look up my file and you will see , my return flight was to be on jan 19, 2018 , but because of my missing suitcase I came back on December 19th, plus you did not hesitate to add on on a whole bunch of surcharges which I want reinbursed. HOTEL IN SZCZECIN, TRAIN TO LVIV UKRAINE, SURCHAGES FOR OVERSIZE LUGGAGE. A 3 DOLLAR CHARGE FOR A BOTTLE OF WATER, AFTER RUINING MY TRIP TO UKRAINE. THINK OF IT , IT WASN'T A COINCIDENCE I FLEW WOW AIR BUT IT WAS NOT MY FAULT YOU LOST MY LUGGAGE. i HAVE NOT MENTIONED THIS TO A/F NOR DO I INTEND TO IF YOU REINBURSE ME MY DUE. Every one said you were a cool boss, let me tell you about a project I have concerning Ukraine, did you know there are 1,359,221 Ukrainians living in Canada, many wanting to go either for skiing to the Carpathian mountains, or a visit their grandmother in Odessa, or the |Jazz fest in Lviv, and I can go on and on, Skuli why don't fly to Ukraine, Lviv, Kyiv, Odessa, I discussed this with your purser, I gave him my email to give to you. If you plan to fly to Ukraine, and want to fill your seats full of Canadian Ukrainians, I'm your man , I am already involved in volunteer work with the Canadian Ukrainian Congress for their war effort plus other work I do there, I know the country very very well. If you come to Montreal , Call me . 1-818-321-0359 YOURS VERY SINCERELY, Luc Lanctot EXTRA EXPENCES FOR LOSS LUGGAGE AT BERLIN AIRPORT cAR EXPENCES X $ 60.00 HOTEL CAMPANILE SZCZECIN POLAND 1 NIGHT X $61.00 TRAIN TO LVIV X $70.30 BAGGAGE CHARGES X $138.13 PENALTY RETURN CHARGE ERROR X $290.01 TOTAL X $619.44

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Air Europa

21 January 2018 Max Drey

Hello, my name is Max Drey and i am looking for a airline company that ready to take the line from Haifa airport (Israel) LLHA to Larnaca LCLK... Haifa to Pafoss and we are open for new destinations. please contact me asap on my mobile +972(0)504353747 and on email max.drey@albatrosslines.com will be happy to progress in details about the airport and RWY details for this goal. thank in advance, Max Drey Albatross lines CEO +972(0)504353747

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Island Air

09 January 2018 Guest

Hello. I bought two tickets from Oahu to Maui on December 26, 2017. Could someone tell me how to give my money back? Sincerely

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Colombo Bandaranaike International Airport

02 January 2018 Guest

Today 2 January 2018, at 3pm. We need to go into the arrival terminal in order to get assistance from baggage service regarding our lost luggage. The security at the entrance told us to get the pass from departure terminal baggage service. My husband came back with the pass then only we were told we need 1 pass for each individual of us. While I was standing there the security is letting others going in without pass, when these people said they are going to the currency exchange counter. The security, Mr Gunapalan denied that he did that. Will be convenient if they told us at the beginning that we needed 2 passes for both of us and we were not treated fairly as others can enter without showing pass. Pls look into this issue of your organization.

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Silver Airways

02 January 2018 oldAVN

Purchased first class, round trip ticket through United Airlines (UAL). Upon checking in for return flight, Silver Airlines charged me $25 "baggage fee." UAL told me one free bag was part of first class ticket. Silver Airlines' return flight ticket did not annotate "pre-checked" status, thus missed flight. I will take a train, a bus or drive myself before ever again flying either UAL or Silver Airlines.

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Frontier Airlines

27 December 2017 Guest

Does anybody have experience not paying the carry-on fee with Frontier while still bringing a carry-on? Like, when they scan my boarding pass to let me on, does anything pop up that's like, "Paid Carry-on" or otherwise? Because I'm definitely trying to save $40 tomorrow.

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Alaska Airlines

23 December 2017 Guest

Well why did you waste all that money ona stupid hand bag??

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La Costena

22 December 2017 Fred schwentafsky

Do something about san carlos airport its a fucking disgrace.

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Cham Wings Airlines

22 December 2017 Guest

One of the fastest growing airlines in the middle east. They are working in very difficult situation

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Vladivostok Air

19 December 2017 Barry

Dear Sirs: What is the availability and duration of flights from Anchorage Alaska to Vladivostok? cybor@clipper.net

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Cambodia Bayon Airlines

17 December 2017 Francesco nocentini

Bought two ticket from sihanoukville to phnom penh for next 30 dicember with expedia tour operetor. Do i have to confirm it with you?.

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Antonov An-2/An-3

16 December 2017 Samuel Resoeboen

Dear Sir/Madam, What is the newest age of AN3, what is its price, is there any AN3 ready for sale? Where can I contact if there are AN3 ready for sale? Thanks Samuel

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Rarotonga International Airport

15 December 2017 Andries Venter

You email address on your web page is incorrect!!. Merry Christmas

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Transaero

11 December 2017 Guest

white wine was good and de crew were very kindly. So fast, so quickly. the time was a little inestable, but the trip was very soft

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Rutaca Airlines

07 December 2017 Guest

Hi, I'm in Curacao, and I just like to know if you have flight to las Piedras in December and the price please. Do you have a contactnumber in Curacao??

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Interjet

01 December 2017 Guest

Better hope you do not need to look for a bag they lost. they have no service, information or tracking for bags. if it goes missing you will never see it again. I lost one bag and the run around telling me it might show up on the next flight. But they cannot tell me if they put it on that flight because they cannot contact anyone in their own company. They are absolutely the worst airline and service company around. They may be good for the local people but I would avoid them if you have anything you do not want o lose.

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Aerolineas Argentinas

30 November 2017 HO SEOK JUNG

Dear Sir/Madam I am writing to you to complain about damage from your flight delayed departure and your poor service. I have participated the international plenary meeting - FATF -GAFILAT- which was held in Buenos Aires from 29 Oct to 3 Nov. The president of FATF meeting is currently Mr Santiago Otamendi who is the Secretary of Justice at the National Ministry of Justice and Human Rights of the Republic of Argentinasta. After plenary meeting I was supposed to take flight to going to NY JFK airport departing at 23:50 AR 1300. However that flight was delayed due to your problems. My original schedule going back to my country(south Korea) was departing at 12:00 korean airline KE0082 so it remains approximately 3 hours to transfer. However your delay I could not afford to transfer to my original schedule flight because the Argentina airline was scheduled to arrive over 11:00 so it just only would remain 1 hour so that I could not transfer to my original flight. Therefore I had to change my schedule departing at 00:50 next day 6 Nov according to the recommendation of your company staff working in Argentinasta airport ticket booth. When the staff of Argentina airplane said that due to the delay I can get the meal voucher at JFK Airport because I have to stay more 12 hours in airport. However when I arrived at JFK airport I asked the meal voucher at the Argentina airplane reception desk. They said the voucher can be used at the restaurants in the terminal 7 but my korean airline is terminal 1. So the voucher was useless. Due to the delay of your flight I arrived at Seoul airport passing one day so that I could not attend to my company and also missing very important meeting. My damages was serious from your delayed departure. I am not satisfied with your delay and service that I received from your company so I want to receive compensation from your company. Actually with my one day missing, my salary was removed about US$400 and i can not recover from the damage not participating the important meeting. My mental damage also serious. I look forward to your reply If you are not the related department, would you please pass this email to whom it may concern personal information : last name : JUNG, first name : HO SEOK, passport number : M37512852, telephone : +82-10-5290-0927 flight : AR1300, 04/11/2017, dep : Buenos Ailres_EZE arr : New York ticket number : 1805761112378 address : 105-1501 Jangsung APT 211 Joohwaro Ilsangu Goyang Gyeonggido South Koera 10382

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Air Corsica

29 November 2017 Horst-Dieter Hüdig

We have booked a flight 20.11.2017 for June 16.6.2017 from Bastia XK 250 to Marseille Morning 7.05 We will change the flight to June 15.6. XK 254 from Bastia 15.35. It`s a better connection for us to Istanbul für the next day. It`s the same price? What we must do? Please answer in German or English. Better is in German

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Tripoli International Airport

28 November 2017 Phyllis Robinson

I am from USA trying get ahold of Robert Anderson who is staying at Tripoli Airport waiting to leave need to get this message to him, need to e-mail his cell number or e-mail me at dreamcatch51@hotmail.com my phone is not working at present . need this info to get to him ASAP please

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TAAG - Angola Airlines

20 November 2017 KIRAN OZA

Sir My flight Lisbon-(Luanda)-Sao Tome on Oct.04 and return OCT.12, SAO TOME-(Luanda)-ANGOLA. When I checked in for my flight from Sao Tome, I handedover one bag, with polythene wrapper at the airport., for Lisbon. When I reached LISBON, polythene wrpping was missing, lock was broken and from inside the bag, 2 shirts and chocolates worth Euro 50/- were missing. I contacted TAAG office at Lisbon, she tried to help me but baggage staff was not available. I had my flight from Lisbon to Paris-BOMBAY. DT511 Sao Tome-Luanda: DT652 Luanda-Lisbon OCT 12.

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KD Air

20 November 2017 Landry

Left at airport for hours with no staff or answered emails. Miles from anywhere. Rental car company closed. Flight was supposed to leave at 420 it's 735

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White Airways

19 November 2017 Amy Cheung

2 adults elderly over 80 years old needs MEET & ASSIST SERVICES Taylor Charles William Derek Mr Taylor Eldra Eunice Mrs 12Dec TP1099 Valencia to Lisbon depart 1210 This flight although Tap Air but operated by White Airways. Both already ticketed under Tap Air record locator MKEWM4 They are willing to pay extra for this services please advise can you arrange for them? My email address: amy.cheung@lotusint.com.hk

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InterCaribbean Airways

18 November 2017 Guy Francis

Very nice color scheme. A good strong and productive airplane, the embraer 120.. All I can say. Haven't flown with them yet. Beautifull tail livery.... Greetings from the southern caribbean. Curacao - Dutch Caribbean...

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Sun D’or International Airlines

18 November 2017 Guest

Sund’OR is still an airline! In fact, it is considered the best airline of israel

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Silkair

16 November 2017 Guest

How come you don't have an email address for customer service?

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Belavia - Belarusian Airlines

12 November 2017 Guest

Terrible airline all around. Avoid at all costs. Flight was 12 hours late due to their rickety old airplane being deemed unfit to fly. That's just the way it is, they said. Backstory: Needed to make an important afternoon meeting in St. Petersburg and bit the bullet and bought the ticket on the morning flight that cost twice as much as all the others flying later in the day. We boarded. The plane looked ancient and terrifying, but ok, whatever. It goes out to the runway, and then some men come out and start fiddling around under the wing, open up the engine. We sit there for an hour on the runway watching them. Then they inform us the plane cannot fly. We're brought back to the terminal to wait for another 5 hours while they find a plane that can fly. Then, due to missing all earlier connection flights in Minsk, another 5 hours in the airport there. End result: spent twice as much on a ticket only to be 12 hours late. No compensation offered. Rude staff. They don't have numbers (except ticket offices that don't provide any information except for ticket purchases) outside of Belarus, so if you want to call you have to pay through the nose to call to Minsk. If you want to complain, you have to send a regular letter to Minsk. In my case, they then sent a letter to my home address saying "oh well so sorry, looking forward to your business next time." I didn't even have it so bad--I just lost a couple hundred dollars and 12 hours. Others on the flight had connecting flights in Moscow to Central Asia on different airlines that they missed. I can't even imagine how much time, money and grief Belavia's rickety old planes and abysmal customer service cost them. Beyond that, the airline is mediocre in all ways--the seats, the food, the whole experience. From what I can tell, they make most of their money based on the fact that there are no direct flights between Russian and Ukraine right now and know they can do whatever they want. The whole experience is similar to a very cheap discount airline in the EU except without EU passenger protections and at the price of a regular airline. I'm avoiding them at all costs in the future, even if it means paying a bit more or a slightly longer flight time.

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PAWA Dominicana

11 November 2017 SU535

maureen : canclled flight with PAWA All material claims are required to be made in writing or electronically. The air carruier has max 30 days to respond. If the air carrier refused to pay the full compensation, you are entiteled to claim the maximum published fare minimum for the canclled e-ticket at the local court.

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IndiGo Airlines

08 November 2017 Guestt

Sir I need help I have flight on 1610 on indigo due to train late I m not come in time will allow in other flight Raha devi , Bijay Kumar, See me Devi & Kumar pihu email is bijay712@live.com mob no 9905869822

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Spirit Airlines

06 November 2017 nicky

At Myrtle Beach Airport or Fort Lauderdale airport we have always had good services - flights on time so far - and people are very helpful when we fly from Miami to Paris we have to go from Miami to Fort Lauderdale and catch the evening flight and we get there and we are very tired, but when we arrive we always find the friendly staff which are in most cases very helpful and further more the prices are so affordable that we do not mind to have to take along just one bag to save on the ticket price but also we help on saving fuel which is good for the environment . Right now I am kind of upset with Spirit because when you have a $9 Fare membership there is no way of knowing when it expires, when you follow their answers it says do not worry we will not let it expires we will take it out from your bank account. Well that is nice but we use to know when the membership would expires and then it was easier to deal with this issue. Maybe I am not looking at the right place but I spend so much time on their site this evening that I am loosing it. Anyway I am still happy with their services and WE should fly with them pretty soon again.

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