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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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30 April 2022 05:04:00 Guest

Guest : booked my flight with a FNU first name Please help what to do??

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30 April 2022 04:04:00 Guest

booked my flight with a FNU first name

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30 April 2022 01:04:00 Happy30

My Travel Fund is missing,Expiry date January 2023..But everytime i check my Reference number on their site Cebu pacific air,still error Reply..for so how many times!Why and what happened?need help.

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29 April 2022 04:04:00 Guest

I have problems rebooking cebu pacific flight in the new website

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29 April 2022 02:04:00 Guest

Guest : i got the same issue I booked a flight and after the payment, there was no confirmation. Help please Guest : This morning,after my crediit card payment got through for booking,there was no any confirmation email from Cebu.Furthermore,when I keyed in my booking reference in manage booking,it is telling no such booking reference!!( No result). I called my bank,they said payment got through to Cebu.Time for nightmare.

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27 April 2022 12:04:00 Guest

i have the same experience as yours.Been contacting CEBUPAC for days now, but to no avail. I tried to contact them via fb messenger but always walang agent na available. Now I am contacting them via email pero ang antagal mag reply. I tried paying gcash, pro di pala puede kasi amg booking reference number ko is different. Guest : I tried to pay my pending payment but when i clicked pay now nothing shows, it is just keep on loading, nothing proceeds and nothing displays to settle my payment. (Same here) Reika : Can anyone help me? I have rebooked and have pending payment due to the fare difference. When I click the pay now icon nothing happens and I receive an email that there was an error on my payment. There wasnt even a screen to choose payment method and such. And I cant even get through their customer service! I am from Japan

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25 April 2022 01:04:00 Guest

Guest : how long do you wait for the "Please keep this tab open while we redirect you to the payment page. This might take a few moments..." to finish? Same here. How did you resolve this problem?

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25 April 2022 06:04:00 Reynato Caraig

my trust fund will expire this Apr. 30, 2022. As of now, my plan to travel is on the 3rd or 4th qtr 2022. Please extend my trust. Please give the contact number. I've trying to contact 6388027000, but not able to talk to anyone.

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23 April 2022 09:04:00 SecretWalangClue

When im trying to pay online the system still shows that my amount due isPhp3,359.67 which is the cost for the 1 pc 20kg and 2 pcs 32kg baggage that I originally had. Napatangal ko yung excess na di ko kailangan. On my Itinerary Receipt it shows na 1 pc 32 kg nalang ang add ons ko and my amount due is Php1,353.97 which I'm gonna settle on the check in counter at the airport na.

Cebu Pacific Air 
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23 April 2022 08:04:00 Guest

how long do you wait for the "Please keep this tab open while we redirect you to the payment page. This might take a few moments..." to finish?

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23 April 2022 03:04:00 Guest

Hi! same experience. how did u resolved the prob?

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23 April 2022 02:04:00 Guest

Guest : This morning,after my crediit card payment got through for booking,there was no any confirmation email from Cebu.Furthermore,when I keyed in my booking reference in manage booking,it is telling no such booking reference!!( No result). I called my bank,they said payment got through to Cebu.Time for nightmare.

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22 April 2022 12:04:00 Guest

Need help. I thought it was not deducted in my credit for first booking, since no email yet received.. but when i book again it found out that the previous booking already credited so 2 bookings with same flight.. how to refund pls for one booking?

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20 April 2022 09:04:00 Guest

Hello, I need help since there seems to be no bookings reflected. But payment has already been made

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20 April 2022 09:04:00 Guest

There are no bookings reflected in my account and on your website. But the flight charges were deducted from my bank account already

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20 April 2022 09:04:00 Guest

Guest : Guest : Guest : Guest : Guest : Same with me. I have 2 bookings. 1st > successful booking with reference number from cebpac (confirmed), paid but no text confirmation from credit card company 2nd> no booking confirmation from cebpac, paid and received text confirmation from cr. card company maayos naman siguro to? baka dahil maraming nagbobook these days... Nakatawag ako sa hotline, yung SG hotline no. Nacheck nila na voided yung payment, for payment verification pa within 48hrs. If may payment daw na pumasok, i-rereinstate nila booking w/c is my choice naman. If no payment received, tayo na magccoordinate sa credit card bank for reversal charge. They gave me my booking reference para easier sa pag locate ng query ko. Call din siguro kayo, I waited 45mins bago nasagot ng agent. Patience is the key din. Okay. I followed up. Unfortunately, wala talagang nabook. walang payment na pumasok. so tayo makipag coordinate kay bank to reverse the payment. Ayun, magbobook ulit ako tonight. Sana successful. Hello again, I am all good now. Checked with the credit card company, charge was automatically reversed. Tried re-booking, and it worked. My flights are confirmed. God bless! Hi, experienced the same. Tried contacting them but to no avail. My flight is tomorrow. Domestic nga lang kaya they told me to message them. on queue right now pero na sstress na ako. I was charged twice for an upgrade that didn't go thru Ano number nung tinawagan mong hotline, same tayo ng naging case pumasok an kay CC tapos walang booking confirmation.

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20 April 2022 05:04:00 Guest

Guest : Hi, I need help. I mistakenly added 2 baggage add-ons under my Aunt's name and 1 on mine. I'd like to keep the only add-on under mine. May magagawa ba ako to cancel it since the agent na nakausap ko said my request is declined raw. Magkakaroon ba ako ng problem sa boarding kapag hindi na settle ang payment sa add-ons which hindi ko naman gagamitin? any update on this? same experience and I don't plan on paying the add-on since I will not be using it. Will I still be allowed to check in?

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19 April 2022 02:04:00 Guest

Guest : Guest : Guest : Guest : Same with me. I have 2 bookings. 1st > successful booking with reference number from cebpac (confirmed), paid but no text confirmation from credit card company 2nd> no booking confirmation from cebpac, paid and received text confirmation from cr. card company maayos naman siguro to? baka dahil maraming nagbobook these days... Nakatawag ako sa hotline, yung SG hotline no. Nacheck nila na voided yung payment, for payment verification pa within 48hrs. If may payment daw na pumasok, i-rereinstate nila booking w/c is my choice naman. If no payment received, tayo na magccoordinate sa credit card bank for reversal charge. They gave me my booking reference para easier sa pag locate ng query ko. Call din siguro kayo, I waited 45mins bago nasagot ng agent. Patience is the key din. Okay. I followed up. Unfortunately, wala talagang nabook. walang payment na pumasok. so tayo makipag coordinate kay bank to reverse the payment. Ayun, magbobook ulit ako tonight. Sana successful. Hello again, I am all good now. Checked with the credit card company, charge was automatically reversed. Tried re-booking, and it worked. My flights are confirmed. God bless! Hi, experienced the same. Tried contacting them but to no avail. My flight is tomorrow. Domestic nga lang kaya they told me to message them. on queue right now pero na sstress na ako. I was charged twice for an upgrade that didn't go thru

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19 April 2022 10:04:00 Guest

I tried to pay my pending payment but when i clicked pay now nothing shows, it is just keep on loading, nothing proceeds and nothing displays to settle my payment. (Same here)

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19 April 2022 06:04:00 Guest

Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I dont want to continue purchasing. I want to use my original ticket and flight schedule.

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19 April 2022 03:04:00 Guest

I tried to pay my pending payment but when i clicked pay now nothing shows, it is just keep on loading, nothing proceeds and nothing displays ti settle my payment.

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18 April 2022 04:04:00 Guest

How to I cancel pending add on payment? I need to rebook my flight but its not letting me for I have unsettled bill which I dont want to continue purchasing

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18 April 2022 01:04:00 Guest

Can someone help me? I've tried resetting my password and signing up because it says I need to activate my account but I don't receive any emails from Cebupacific. So I'm stuck in the loop of trying to sign up my account then clicking 'resend email'. I've been trying it for days now.

Cebu Pacific Air 
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18 April 2022 12:04:00 Guest

How can I cancel na unpaid baggage to add the correct baggage?

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18 April 2022 07:04:00 Guest

I interchanged the first and last name in the ceb pass fo I need to request for it to be changed?

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17 April 2022 10:04:00 Guest

Guest : Guest : Guest : Guest : Guest : Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Im experiencing the same thing right now, do you have any update on this? Hello. I experienced the same thing. Try to create CEB Account if you don't have one. once you have logged-in, click My Acount, then select "Bookings and Boarding Pass".Try to scroll down, you will see "ADD ANOTHER BOOKING" Just type the details needed (Reference number and Last name or surname of the guest). The unsuccesful payment will be shown, just select REBOOK. Redeemed voucher/s will be available again. Hope this will help you :) Hi, i tried to add the booking but the it gives me an error of "Sorry, we can't add this booking to your account". Same thing happened, got an error on the payment page as well and when i tried to click the PAY NOW option, nothing showed up. Please help. Hellllo. Kindly click this link book.cebupacificair.com/Vouchers/Select ... Then, go to MANAGE BOOKING, below the booking details on the right corner, just click "Don't have your booking number?" Fill-in all the details needed (Guest details).The unsuccesful payment will be shown, just select BOOK AGAIN. Redeemed voucher/s will be available again. Hope it will work on you tooo! :)

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17 April 2022 10:04:00 Guest

Guest : Guest : Guest : Guest : Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Im experiencing the same thing right now, do you have any update on this? Hello. I experienced the same thing. Try to create CEB Account if you don't have one. once you have logged-in, click My Acount, then select "Bookings and Boarding Pass".Try to scroll down, you will see "ADD ANOTHER BOOKING" Just type the details needed (Reference number and Last name or surname of the guest). The unsuccesful payment will be shown, just select REBOOK. Redeemed voucher/s will be available again. Hope this will help you :) Hi, i tried to add the booking but the it gives me an error of "Sorry, we can't add this booking to your account". Same thing happened, got an error on the payment page as well and when i tried to click the PAY NOW option, nothing showed up. Please help. Hellllo. Kindly click this link book.cebupacificair.com/Vouchers/Select ... Then, below the booking details on the right corner, just click "Don't have your booking number?" Fill-in all the details needed (Guest details).The unsuccesful payment will be shown, just select BOOK AGAIN. Redeemed voucher/s will be available again. Hope it will work on you tooo! :)

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16 April 2022 08:04:00 Guest

Guest : Guest : Guest : Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Im experiencing the same thing right now, do you have any update on this? Hello. I experienced the same thing. Try to create CEB Account if you don't have one. once you have logged-in, click My Acount, then select "Bookings and Boarding Pass".Try to scroll down, you will see "ADD ANOTHER BOOKING" Just type the details needed (Reference number and Last name or surname of the guest). The unsuccesful payment will be shown, just select REBOOK. Redeemed voucher/s will be available again. Hope this will help you :) Hi, i tried to add the booking but the it gives me an error of "Sorry, we can't add this booking to your account". Same thing happened, got an error on the payment page as well and when i tried to click the PAY NOW option, nothing showed up. Please help.

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16 April 2022 03:04:00 Guest

Guest : Guest : Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Im experiencing the same thing right now, do you have any update on this? Hello. I experienced the same thing. Try to create CEB Account if you don't have one. once you have logged-in, click My Acount, then select "Bookings and Boarding Pass".Try to scroll down, you will see "ADD ANOTHER BOOKING" Just type the details needed (Reference number and Last name or surname of the guest). The unsuccesful payment will be shown, just select REBOOK. Redeemed voucher/s will be available again. Hope this will help you :)

Reply
16 April 2022 03:04:00 Guest

Guest : Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Im experiencing the same thing right now, do you have any update on this? Hello. I experienced the same thing. Try to create CEB Account if you don't have one. once you have logged-in, click My Acount, then select "Bookings and Boarding Pass".Try to scroll down, you will see "ADD ANOTHER BOOKING" Just type the details needed (Reference number and Last name or surname of the guest). The unsuccesful payment will be shown, just select REBOOK. Redeemed vouchers will be available again you. Hope this will help you :)

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16 April 2022 04:04:00 Jesa Escudero

Cebu Pacific were desperate for cash in February /March 2021 DESPERATE! They made promises about the ability to use their Super Pass but then come to find that as soon as flights started being booked again well there were less and less DESTINATIONS available with fewer Super Pass seats available. That was NOT what was promised. I'm just waiting for a Class Action Law Suit against Cebu Pacific I'm ready. I have 7 passes that will expire in 5 weeks! My last Super Pass flight was at 4:50 AM ... I mean come on! I GAVE Cebu Pacific Thousands of Pesos when they were desperate for a cash influx and this is how they treat us. SHAME ON YOU CEBU PACIFIC!

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15 April 2022 06:04:00 Guest

Hi. Upon redeeming my super pass, no "CEB Super Pass" is appearing in selecting flights. What's the point of the pass if regular prices are still shown? Where can I apply the discount of my super pass?

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15 April 2022 04:04:00 Guest

Guest : Same problem. 😑[/QOUTE me Guest : Same problem. 😑 Guest : This morning,after my crediit card payment got through for booking,there was no any confirmation email from Cebu.Furthermore,when I keyed in my booking reference in manage booking,it is telling no such booking reference!!( No result). I called my bank,they said payment got through to Cebu.Time for nightmare. I also experience the same thing, i even tried to booked again since i need to go back to manila.

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14 April 2022 06:04:00 Guest

I have the same issue. Already added the baggage but cant proceed with the payment. It says that they're unable to load the page. It's been 2 days already still not resolved. Can i pay this in the airport but same amount? Appreciate if Cebupac team could resolve this IT issue as my flight is already on Sat. 16/Apr

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14 April 2022 05:04:00 Guest

Guest : Hello, I tried booking online but it always says "we are unable to process transaction due to a system issue or an error in your entry." What does this mean? Same issue here, been trying to pay the amount due stated for my rebooking via credit card, but I'm not able to receive the OTP. Did it twice already.

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14 April 2022 02:04:00 Guest

Same issue.. Any help po para macancel?

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14 April 2022 04:04:00 Guest

Same issue please help

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14 April 2022 03:04:00 Guest

Can't seem to pay for my unpaid addtl baggage. Our flight is on Monday. Pls fix your site

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13 April 2022 07:04:00 Guest

Hello, I tried booking online but it always says "we are unable to process transaction due to a system issue or an error in your entry." What does this mean?

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13 April 2022 10:04:00 Guest

Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Guest : Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do? Im experiencing the same thing right now, do you have any update on this?

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12 April 2022 07:04:00 Hermie

We're unable to load this page. I want to book an flight

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12 April 2022 03:04:00 Guest

Hi! can someone help me. So I book a flight for my Grandma then after filling out the information we go to payment tab then we confirm it thru gcash but what happened is that the site of Cebu Pacific air Asia just stop from loading. The money was gone in my gcash account but we don't have any confirmation received or booking reference number or itinerary receipt. What happen? I'm sure it's the real website of Cebu Pacific air

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12 April 2022 02:04:00 Guest

Same problem. 😑

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12 April 2022 10:04:00 Guest

How can I cancel my unpaid additional baggage? My flight booking was already confirmed and Ive done my online check in.

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12 April 2022 09:04:00 Eric fabros

My aunt bought a baggage online. She decided to pay via 7-11. Afterwards she decided to cancel it but there is no way to cancel it online. At the airport, the staff said that my aunt can't check in unless she can settle the unpaid baggage. They added that it can't be cancelled. I think it's unfair. Pls guide me if I'm wrong. Thanks

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11 April 2022 09:04:00 Guest

I cant get through when it comes to payment, always redirecting to get back. Unprofessional website!!

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11 April 2022 09:04:00 Guest

Same hete, i wanted to book and use my expiring travel fund but i cant go through when it comes to payment. Their website is not functioning well. Guest : Guest : Guest : I can't sign in to my cebu pacific account in their new website. I have expiring travel fund this April and I can only use it if I book using that account. Is someone having the same problem with me? How can I fix this? Same here. I hope this gets noticed and resolved. i also can't log in to my account and it was locked already.

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11 April 2022 05:04:00 Guest

i cannot claim my travel fund because there is no place to type my reference number.

Cebu Pacific Air 
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11 April 2022 11:04:00 Reika

Can anyone help me? I have rebooked and have pending payment due to the fare difference. When I click the pay now icon nothing happens and I receive an email that there was an error on my payment. There wasnt even a screen to choose payment method and such. And I cant even get through their customer service! I am from Japan

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11 April 2022 06:04:00 Guest

Could someone advice me on the best way to contact Cebu Pacific from Kuala Lumpur?

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