Cebu Pacific Air Discussion

19 July 2017 06:07:00 Guest

We have the same situation right now. I tried to retrieve my iterinary on book.cebupacificair.com/ViewItineraryRet... but after I entered my details it says they can not provide.

19 July 2017 03:07:00 Guest

i lost my booking reference. how can i retrieve my iterinary? pls help! email wong_nicky@ymail.com under cebu pacific

13 July 2017 06:07:00 Guest

Joy : I just want to share my horrible experience with #CebuPacific online booking.I book my domestic flight from Manila-Butuan .I had completed all the details that they need and enter the details of my card that I will use to pay.After that the site was closed automatically so I think my book is not yet confirmed but I just surprise the amount has been deducted to my card but I did'nt recieve any mails from them. I dont know how to get my itinerary reciept 😭😭😭 sayang ung 7k pesos dalawang buwang pangkain ko na rin yun dito sa abroad contact cebupacific po and your bank para ma clarify

11 July 2017 03:07:00 Joy

I just want to share my horrible experience with #CebuPacific online booking.I book my domestic flight from Manila-Butuan .I had completed all the details that they need and enter the details of my card that I will use to pay.After that the site was closed automatically so I think my book is not yet confirmed but I just surprise the amount has been deducted to my card but I did'nt recieve any mails from them. I dont know how to get my itinerary reciept 😭😭😭 sayang ung 7k pesos dalawang buwang pangkain ko na rin yun dito sa abroad

11 July 2017 02:07:00 Guest

Oh my God we are they same problem I also book my ticket last July9 same with your situation after I complete all the process and put my card # that I will use for my payment its show close and they deduct also from my card the payment but I didnt recieve any email from them its more than 24hrs already Im trying to contaact them but nobody answering me everytime Im making online booking but this is my 1st time in cebu pacific and i feel so disappointed . What we will do know?

09 July 2017 07:07:00 Mr.Anonymous

Good day to all, i just wanted to share my horrible experience with online booking at Cebu Pacific site. I had completed all the process and had been able to enter the correct details of the card that i used. After the payments had been done i was just shocked that amount has been deducted on the card but the status shows status closed.Anyone here who experienced the same scenario please give clues on how to get the itinerary receipt. I didnt even receive any mails from cebu pac.

08 July 2017 07:07:00 Marina

Hello I have the same problem!!!

08 July 2017 07:07:00 Guest

Guest : Pls xplain this..status of payment is confirmed but booking status is closed..tnx Good day po, how did you solved the problem po, i got the same situation here, i booked twice na po but still the status is closed, same guest and same flight po, so bali dalawa na po ang ticket ko po pero CLOSED pa rin po. I paid twice also. There was no iterinary receipt din po na natanggap sa email ko. Pa help naman po if paano to ma so-solve. If meron po kayong alam on how to solve this pls do reply or email me po at palasolmary@gmail.com. Salamat

08 July 2017 06:07:00 Guest

Guest : Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? how did you figure out your reference number? thanks in advance Same issue. I booked a flight earlier..I neglect to write down the reference number. How will i retrieve it? Can you please help me? I intended to pay tonight after my work. I am hoping for your prompt reply. Please I badly need it. Thank you. You can email me thru this maechellenamalata@yahoo.com.

08 July 2017 06:07:00 Guest

Guest : I accidentally deleted the screenshot photo of my pending booking reference number. I need to retrieve it to be able to pay. Same issue here. I booked a flight earlier..I neglect to write down the reference number. How will i retrieve it? Can you please help me? I intended to pay tonight after my work. I am hoping for your prompt reply. Please I badly need it. Thank you.

08 July 2017 06:07:00 Guest

Hi.. I booked a flight earlier..I neglect to write down the reference number. How will i retrieve it? Can you please help me? I intended to pay tonight after my work. I am hoping for your prompt reply. Please I badly need it. Thank you.

06 July 2017 08:07:00 Guest

I accidentally deleted the screenshot photo of my pending booking reference number. I need to retrieve it to be able to pay.

04 July 2017 05:07:00 Guest

Guest : Guest : I booked at Cebu Pacific just awhile ago; my account savings was deducted but my booking status is "Closed". I can't contact Cebu Pacific Customer Service. Really disappointed right now. Please help me. SAME ISSUE EXPERIENCING WRITE NOW!!!! :(

03 July 2017 09:07:00 Guest

Hi I just want to ask how many digits does the booking reference has? I only have 12 digits and I can't pay because the length of the numbers is incorrect

03 July 2017 07:07:00 Fidela Galasanay

Hi i want to pay for the cebu pacific unfortunately i lost the booking reference number can you send again to my email rri.ckmiranda@gmail.com my transaction id was 148422263

02 July 2017 05:07:00 Guest

Guest : I booked at Cebu Pacific just awhile ago; my account savings was deducted but my booking status is "Closed". I can't contact Cebu Pacific Customer Service. Really disappointed right now. Please help me.

30 June 2017 10:06:00 Guest

Guest : i book a ticket for me and my son zamboanga to manila, after paying using credit card, the booking was closed and the flight was not confiremed and it was debited on my credit card.. can somebody advice me what to do? thank you! The same thing happened to me! What did you do po?

29 June 2017 08:06:00 Hanna Joy Bustamante

Hi i want to pay for the cebu pacific unfortunately i lost the booking reference number can you send again to my email bustamantehanna77@yahoo.com my transaction id was 148137351

29 June 2017 06:06:00 Guest

I also did a booking, already paid it through online banking. But the problem is I haven't receive any confirmation from Cebu Pacific about my receipt. Can somebody help me with this?

29 June 2017 10:06:00 Guest

Good afternoon, I made my booking a while ago on cebu app but I forgot to save the reference no. I thought you will send me message regarding my booking to my email but when I checjed my email address theres nothing in it. Please help me retrieve my booking, I have 3 pending booking on different dates, I can provide all the information. Please help me, xjohz@yahoo.com that's my email add. Pls help me asap so I can pay for that before it expires. Thanks

29 June 2017 08:06:00 Guest

Guest.. : Hi sir. I also encounter same situation just today. I booked for my uncle's flight but after payment it said ' your booking is closed' , so I repeated it. But still booking closed, i checked my account and I was deducted twice the amount but still no confirmation. Can someone help how to fix this problem? Or how to file case against cebu pacific? Thanks Can you help me with this?

22 June 2017 08:06:00 Gwin

Pls assist, I booked domestic ticket using bdo online banking last 18th this month. I received booking reference from cebupacific and enter this to my bdo online banking for payment. I received a notification for the successful payment from bdo. But until now I did not received my itinerary for the purchase of ticket. Pls assist,my email address is : gwin_acopiado@yahoo.com.

18 June 2017 05:06:00 Guest

i book a ticket for me and my son zamboanga to manila, after paying using credit card, the booking was closed and the flight was not confiremed and it was debited on my credit card.. can somebody advice me what to do? thank you!

15 June 2017 05:06:00 Guest

Guest : Guest : I made a booking in cebu pacific airlines from gensan to manila today may 31, 2017, and the flight that i booked was on july 4 2017, at 2pm departure and arrival in manila at 4pm, the credit card i used was deducted the amount of fare but it says that the flight status was cancelled and closed... so it means its not confirmed, how can u solve my problem... i need a response from cebupacific airlines staff. i am calling the call center agents for cebu pacific air but all reservation officer are always engaged in another customer.. i need help with this problem The same issue i encountered can anybody here let me kniw hiw will i know ifmy itenerary is successfully released good day.. i had the same problem just yesterday...i just wanna ask if ur problem has already fixed?how? Same problem here. I wonder what happened :( Have you solved yours already?

13 June 2017 07:06:00 Guest..

Hi sir. I also encounter same situation just today. I booked for my fathers flight but after payment it said ' your booking is closed' , so I repeated it. But still booking closed, i checked my account and I was deducted twice the amount but still no confirmation. Can someone help how to fix this problem? Or how to file case against cebu pacific? Thanks

13 June 2017 05:06:00 Guest

Guest : I made a booking in cebu pacific airlines from gensan to manila today may 31, 2017, and the flight that i booked was on july 4 2017, at 2pm departure and arrival in manila at 4pm, the credit card i used was deducted the amount of fare but it says that the flight status was cancelled and closed... so it means its not confirmed, how can u solve my problem... i need a response from cebupacific airlines staff. i am calling the call center agents for cebu pacific air but all reservation officer are always engaged in another customer.. i need help with this problem The same issue i encountered can anybody here let me kniw hiw will i know ifmy itenerary is successfully released good day.. i had the same problem just yesterday...i just wanna ask if ur problem has already fixed?how?

13 June 2017 05:06:00 Guest

good day. i booked a flight in cebu pac yesterday but due to some reason i change the payment method from payment center to credit card...i had a trouble with my internet connection but finished the process with another try. but from the status on hold, the status change to CLOSED... what does it mean?and still no copyof itenerary or receipt or any confirmation that i am done paying the said transaction...please anyone..any response..thank u

08 June 2017 04:06:00 Guest

ALLAN : i tried to book online today but the amount keeps on reversing back to my account after purchase confirmation .seems there is a site problem with them since my bank confirmed that there is nothing wrong with my card. strange indeed. Have you already book?

07 June 2017 02:06:00 May

Yeah! I just got the same problem.. :(.. If we pay through payment centers do they have also problem?

07 June 2017 12:06:00 ALLAN

i tried to book online today but the amount keeps on reversing back to my account after purchase confirmation .seems there is a site problem with them since my bank confirmed that there is nothing wrong with my card. strange indeed.

06 June 2017 10:06:00 Guest

I made a booking in cebu pacific airlines from gensan to manila today may 31, 2017, and the flight that i booked was on july 4 2017, at 2pm departure and arrival in manila at 4pm, the credit card i used was deducted the amount of fare but it says that the flight status was cancelled and closed... so it means its not confirmed, how can u solve my problem... i need a response from cebupacific airlines staff. i am calling the call center agents for cebu pacific air but all reservation officer are always engaged in another customer.. i need help with this problem The same issue i encountered can anybody here let me kniw hiw will i know ifmy itenerary is successfully released

05 June 2017 12:06:00 Guest

Hi, I just booked my flight today and I paid thru credit card, but until now, no itinerary copy on my email, I just want to know if how can I confirm my booking. So that if error occurred, I can rebook the flight, Thank you

02 June 2017 02:06:00 Maty

I like this airline a lot, clean, cheap, super nice staff. www.cebu-pacific.net

02 June 2017 08:06:00 Guest

I got the same situation now! I tried all the way online but it is not working! 👹

02 June 2017 06:06:00 Guest

Hello everyone, I encountered the same problem as others here. I found a way to retrieve my booking. But there are conditions for this to work: 1) if you are a getgo member; and 2) if your 24 hour leeway has not expired yet. Here's the link. beta.cebupacificair.com/Checkin/Retrieve... I hope this helps.

01 June 2017 10:06:00 Guest

Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? how did you figure out your reference number? thanks in advance

01 June 2017 09:06:00 Guest

I made a booking for a 2-way trip from Manila-Davao on Aug 17 and Aug 20, 2017. I used my friends credit card and confirmation was received but my IT wasnt recieved to my email. For your action please. mitchymendoza01@gmail.com

01 June 2017 05:06:00 Guest

Can i know what happened to you, Glenn? I have the same situation now thanks! Glenn pendang : what does "your booking is confirmed with payment due"? means? i have a payment due of PHP280 but i used my credit card to purchase for the ticket and it billed me PHP4751.48.. What is the additional PHP280 for? my flist is tomorrow moring 8:50 am so i would appreciate it if you could reply the soonest possible time. Thank you

31 May 2017 04:05:00 Guest

I made a booking in cebu pacific airlines from gensan to manila today may 31, 2017, and the flight that i booked was on july 4 2017, at 2pm departure and arrival in manila at 4pm, the credit card i used was deducted the amount of fare but it says that the flight status was cancelled and closed... so it means its not confirmed, how can u solve my problem... i need a response from cebupacific airlines staff. i am calling the call center agents for cebu pacific air but all reservation officer are always engaged in another customer.. i need help with this problem...

31 May 2017 05:05:00 Guest

Guest : I Guest : I have that problem also, how did you solve this? Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? I have the same problem with you. I forgat to take down the reference number. And now im waiting for their email Guest : Guest : Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? I have the same problem with you. I forgat to take down the reference number. And now im waiting for their email I'm having the same problem. Is yours already solved? Guest : same here. my sister is calling the cebu pac now. im waiting for the reply.

30 May 2017 04:05:00 Guest

I Guest : I have that problem also, how did you solve this? Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? I have the same problem with you. I forgat to take down the reference number. And now im waiting for their email Guest : Guest : Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? I have the same problem with you. I forgat to take down the reference number. And now im waiting for their email I'm having the same problem. Is yours already solved?

28 May 2017 09:05:00 Guest

Jouiely Licuanan : Please assist i have booked and my credit card has been charged for the price of our flight but i didnt receive the Confirmation Number I wish To print our itinerary Please advise and our flight back to Sg is on 1st April Kindly reply via email, jouiely@yahoo.com Or call me at+65 8333 7484 were you able to resolve this issue?

25 May 2017 05:05:00 Tran my Hung

Cebu pacific, I made a booking but it said that the status is closed, the payment is already deducted on my debit account I have reference and transaction number what does that mean? I called in the costumer service and inform me that i have to followed up with my bank regarding the credited amount how come? my bank say need your site refund the tickets?

23 May 2017 02:05:00 Guest

Guest : Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? I have the same problem with you. I forgat to take down the reference number. And now im waiting for their email I'm having the same problem. Is yours already solved?

23 May 2017 05:05:00 Guest

bakit d accepted and booking reference number ko sa cebauana lbc and western union magbabayad sana ako.

17 May 2017 04:05:00 Guest

Cebu pacific, I made a booking but it said that the status is closed, the payment is already deducted on my debit account I have reference and transaction number what does that mean? I called in the costumer service and inform me that i have to followed up with my bank regarding the credited amount how come? will it be returned back? is my booking existing or there is really none? Thanks

16 May 2017 07:05:00 Guest

Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? I have the same problem with you. I forgat to take down the reference number. And now im waiting for their email

16 May 2017 10:05:00 Guest

I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment?

14 May 2017 08:05:00 Guest

I would like to purchase add on baggage but I can't access Cebu Pacific right now. Is there any alternate option I can do to book extra baggage?

11 May 2017 08:05:00 Guest

Hi dud you got an answer whh its close and what to do with this? Guest : Hi, I successfully booked and paid my ticket by credit card and received a text from the bank that the payment was successfully made but i have not received my itinerary. As i checked the confirmation number, the status was closed. Kindly help me on this? Below is my Booking Details: Confirmation#: GI7R7R Name: Rosalinda Panganiban email:christine.panganiban1@gmail.com Thank you!