We are sorry for the inconvenience. The Cebu Pacific Website is currently experiencing problems. For any concerns, please call our hotline. Manila +63 2 702.0888. Cebu +6332 230.888. Also, this forum is not the official forum of Cebu Pacific Air.
Are you guys hacked or something? I cannot check my flight on may if it is cancelled or not. It says my account does not exist. You guys better not give me a headache when i get to the airport. Fix your site!
Guest : what is wrong with the payment section of cebu pacific? I've been trying for 2 days to no avail. It has been declined all the time, even through Paypal. Same problem with mine. Guest : what does this mean? I also encountered that problem just now. What happened now to your booking?Did it went through or u started from booking flight again?
Guest : what is wrong with the payment section of cebu pacific? I've been trying for 2 days to no avail. It has been declined all the time, even through Paypal. Same problem with mine.
I already paid for my booking but it cannot be seen on online checking? does anyone have the same problem?
I am trying to book a flight from Manila to Jakarta, I fill up as a getgo member. When I tried to click continue when I filled up the guest details, etc. I cannot proceed to the next page. My sister told me that I need to click the check box for the terms and agreement but my screen only displays " Do you need special assistance". Please help. I am trying to book since yesterday.
My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁
what is wrong with the payment section of cebu pacific? I've been trying for 2 days to no avail. It has been declined all the time, even through Paypal.
Guest : Guest : I can't book a flight using over-the-counter payment center. The only mode of payment on the website are Credit/Debit card and PayPal. same here
Guest : I can't book a flight using over-the-counter payment center. The only mode of payment on the website are Credit/Debit card and PayPal.
Guest : I can't book a flight using over-the-counter payment center. The only mode of payment on the website are Credit/Debit card and PayPal. I also tried booking yesterday thru debit, still unsuccessful!
WHAT IS THE SOLE PURPOSE OF THIS WEBSITE IF NOT A SINGLE CEBU PACIFIC EMPLOYEE READS AND REPLIES TO OUR COMPLAINT...
I can't book a flight using over-the-counter payment center. The only mode of payment on the website are Credit/Debit card and PayPal.
I booked a flight from DVO-MNL around 12am today via paypal. Paypal has confirmed my payment and deducted the amount from my account but I haven't received a confirmation and booking summary from Cebu Pacific.
Online banking payment via metrodirect using booking reference number declined. I'm very disappointed. Are you able to resolve this issue????
7/11 payment in Itinerary for ticket is always declined even I already have reference number. I experienced it twice.. I'm very disappointed.
When proceed to payment it appear an error in my cebu pacific app. What to do?
I booked yesterday for an international flight and already paid but I still didn't received an email until now. Tried calling and messaging them but still no response. What do I do? 😢
We haven't received the confirmation email from Cebu Pac after a confirmed payment thru paypal. Tried calling their hotline numbers but to no avail :(
I booked online a flight yesterday, with confirmed payment, but today i receive an email from cebu pacific stating that my payment was declined STATUS Confirmed with amount due. But on my debit card transaction record the payment was deducted already. im working in the ship and there is no way for me to pay ashore. i booked a flight for a friend. are they going to proceed deducting the payment on my credit card eventhough i will not proceed with the flight? please answer me asap
Hi...Cebu Pacific's Manage Booking isn't accessible? Why my account doesn't exist or is not active. Been trying to call their hotline for 3 days already but all the agents are busy. Please help me as all our company travels were in this account.
Please make a follow up. I didnt get any email confirmation i booked it yesterday.but i was charged.
My booking ref PB78nF 😡😡 Boydreamer : I booked my ticket last March 3 form CLARK to SG roundtrip, paid total amount 677.39SGD using my credidt card. After couple of days I noticEd in my card bill i was billed twice, 677.39 +677.39 on the same date! Called the customer service and keep on advising to send email to cebupaymentscenter@cebupacificair.com! After 4days no reply from them! Wtf kind of service! Everyday i follow no reply. Anyone experience the same?
I booked my ticket last March 3 form CLARK to SG roundtrip, paid total amount 677.39SGD using my credidt card. After couple of days I noticEd in my card bill i was billed twice, 677.39 +677.39 on the same date! Called the customer service and keep on advising to send email to cebupaymentscenter@cebupacificair.com! After 4days no reply from them! Wtf kind of service! Everyday i follow no reply. Anyone experience the same?
Amount Due USD 2.54 Booking Reference ZFY6YZ Booking Date Wed, 06 Mar 2019 Status confirmed with payment due. How we pay the amount due from Central Java, Indonesia
I add on Baggage and my new itinerary states that " Confirmed with payment due" where to pay? i cannot find payment centers around my area?
Guest : Hi. Anyone who experienced an error saying 'Please check error if values are entered correct in the fields'. Many times I tried again and details are correct but same error. What to do? I did experience it too
I tried paying my booking since last night until now through my visa card but it always declined my payment. It's my 1st time to experience this. could you help me?
Hi. Anyone who experienced an error saying 'Please check error if values are entered correct in the fields'. Many times I tried again and details are correct but same error. What to do?
Guest : I tried booking from manila to Australia Melbourne, I am paying thru credit card namely EASTWEST and Metrobank and both are declined though I have enough balance to push thru the transacation. Does anyone have the same problem? Please try to check with your bank the maximum amount you can withdraw in one day (24 hours). Metrobank I think is only up to 30k. I'm not sure with Eastwest Bank. If the amount you need to pay supposedly exceeds 30k, then better pay in other ways like LBC which is reliable and has no extra charge.
Can i bring empty zippo lighter on my check in luggage? Pls reply
can you send again my ticket on my email , because i did a wrong type in my gmail account INSTEAD OF chekhaii1516@gmail.com i put in this chekhaii1516@gmail.con only that one .com is correct
Guest : Maricar Villanueva : Hi, good day! I booked a ticket on March 11 using my ADIB debit card as a guest. i have have received the confirmation on my mobile # that said the amount was deducted from my debit card. until now, I did not received my itinerary and receipt. Pleasedo the needful. Same thing happend to me last march 11. Still don't have itinerary. How about you any update?? -barbie javier Hi, Until now I haven't receive my itinerary on my email. I don't know what to do with this. Actually this is the 1st time I booked in cebu pacific. This made me regret.
Maricar Villanueva : Hi, good day! I booked a ticket on March 11 using my ADIB debit card as a guest. i have have received the confirmation on my mobile # that said the amount was deducted from my debit card. until now, I did not received my itinerary and receipt. Please do the needful. Same thing happend to me last march 11. Still don't have itinerary. How about you any update?? -barbie javier
Hi, good day! I booked a ticket on March 11 using my ADIB debit card as a guest. i have have received the confirmation on my mobile # that said the amount was deducted from my debit card. until now, I did not received my itinerary and receipt. Please do the needful.
I booked a ticket on March 13 using my PS Bank debit card. i have have received the confirmation that said the amount was deducted from my debit card. until now, did not received my itinerary and receipt. I need help. been calling your hotline. can't connect to your customer service representative. PLEASE HELP.
How longn did it take before you received the confirmation? Guest : Mark : I Booked a ticket yesterday for 4 persons and i paid 27k using my BDO Debit card. I have the confirmation that the said amount was deducted from my debit card . But upon checking of the flight details, it says ""ERROR: The details you entered do not match an existing booking in our system. Please try again."" I need help . Edit: I already received my itinerary. I think we just have to wait . Thanks!
Hi good morning. I would like to ask for your assistance. We booked the flight for STELA BANA with last March 12 (tuesday) and we paid March 13(wednesday) through cebuana lhuilier( payment center) however I still didnt receive any confirmation/ticket in my email. I have my receipt with me. Evrytime I open the website there is an error. Thank you
Guest : Hi! I booked a ticket online for my sister. I paid thru online banking. Your portal says that the transaction is declined. I tried to do it again. Same thing happened. Then, when I checked for the booking, it is already cancelled. When I checked my account, the transaction is successful and you deducted the amount twice. How can I refund the money that I paid? Have you solved this problem??
Cebu Pacific’s “Manage Booking” isn’t working! And worse they even locked my account. I have their app in my smartphone and kept my old account signed in and noticed later that I was automatically logged out. When I tried logging in again, app prompted that my account credentials (e-mail and password) aren’t correct. After days of waiting, tried logging in again but to no avail, even tried troubleshooting by clicking “Forgot password” but failed. System keeps saying that my e-mail doesn’t exist or is inactive. Just today I called customer service (after almost an hour of waiting) and asked assistance but said that they couldn’t do anything with my account. Holy * ! Their website is saying to contact them if there’s any trouble logging in but how come they can’t even fix this? Representative seemed to be in a hurry and advised me to create a new account and just do the manage booking thing in the website. Faithfully complied. Made a new GetGo account and proceeded with the Manage Booking in their website only to find out that it’s not even working. Website prompted “ERROR: The booking that you are trying to retrieve does not exist or requires the GetGo member to login.” How come all my 3 bookings/3 reference numbers don’t exist?
Hi! I jave been trying to add additional prepaid baggage allowance in one of our flights but when I try to click manage. The error keeps popping out and I am not sure what causes the error. Sent an inquiry to their customer service and have not received their reply yet. Does anyone have experienced this also?
ReplyI made a booking yesterday around 12midnight after submitting a payment it says decline i tried to submit again and still decline but i already received a text message that the cebu pacific already deducted the amount on my card but i didn't received any confirmation or itinerary. I need help! Booking details are: Passenger's name: Rolando Roco Javier Jr. Date of birth: July 2, 1985 Flight schedule: April 20, 2019 Iloilo to Manila 5:55am - 7am Payment made through Gcash.
Mark : I Booked a ticket yesterday for 4 persons and i paid 27k using my BDO Debit card. I have the confirmation that the said amount was deducted from my debit card . But upon checking of the flight details, it says ""ERROR: The details you entered do not match an existing booking in our system. Please try again."" I need help . Edit: I already received my itinerary. I think we just have to wait . Thanks!
I Booked a ticket yesterday for 4 persons and i paid 27k using my BDO Debit card. I have the confirmation that the said amount was deducted from my debit card . But upon checking of the flight details, it says ""ERROR: The details you entered do not match an existing booking in our system. Please try again."" I need help .
Hi cebu pac, I booked a ticket through online and paid it using my debit card, I have my reference no. but I didn’t receive any confirmation on my email. pls help