Cebu Pacific Air Discussion

17 August 2014 06:08:00 Guest

I already paid my cebu pacific booking 2 days ago with ref number1608 1400 5706 51 but I did not received confrmation on my email.please send it asap at asmp_87@yahoo.com...thank you.

11 August 2014 06:08:00 Guest

inah : is cebu pacific website doesnt work, i tried to book a flight but to no avail when it comes to payment it occurs error on page? yah same here.. whats wrong?

10 August 2014 09:08:00 inah

is cebu pacific website doesnt work, i tried to book a flight but to no avail when it comes to payment it occurs error on page?

10 August 2014 05:08:00 yumirogue

I booked last Aug.7 and received my itinerary.Its only yesterday that I noticed I selected a wrong mode of payment.I used BPI my eprepaid and until now my payment is not yet deducted (cause I selected credit card). my transaction id is 104615640.What would i do? I hope i can hear from you ASAP. thanks.

07 August 2014 05:08:00 Guest

i made my booking yesterday thru bdo online but havent received my confirmation code or itinerary yet. pls send it asap. flyt is tomorrow. send it to xia5co@gmail.com. Transaction Ref. No. : BP-20140806-838454

07 August 2014 04:08:00 IAN GARLIT

i already paid in LBC yesterday but I have not receive yet the itenerary on my email also...my flyt aug.10 2014,,6:45 Am....booking #-07081401631312

06 August 2014 08:08:00 Guest

i already paid the ticket i reserve via online @ metrobank but i didn't received any itinerary receipt yet. can u pls send it as soon as possible. my flight is on wednesday, august 13, 2014. kindly send it to my email address, soft_kiss1522@yahoo.com. thanks.

26 July 2014 02:07:00 Eden San Juan

I paid for my flight yesterday at bdo otc but I have not receive yet the itenerary on my email.kindly send it on my email: merjoetapangjr@ yahoo.com

19 July 2014 04:07:00 Guest

they dont pick up phone.

15 July 2014 03:07:00 Guest

i book yesterday july 14 and also already paid yesterday at bdo july 14 2:25pm. Why my status still on hold, I don't even received my itinerary. please send it on my email pmhav42@gmail.com

15 July 2014 03:07:00 Guest

why may status still on hold?i book yesterday july 14 and also already paid yesterday at bdo july 14 2:25pm. I don't even received my itinerary. please send it on my email pmhav42@gmail.com

06 July 2014 09:07:00 Shane

Hey, were you able to secure your booked flight even after 12mn? Thanks!! Guest : What happens to on hold status flights if not paid in payment centers within the given time?

06 July 2014 06:07:00 Guest

please send an itinerary to milesbadiola@yahoo.com. I already paid it!! and my flight is this coming tuesday!!

04 July 2014 03:07:00 Guest

What happens to on hold status flights if not paid in payment centers within the given time?

02 July 2014 12:07:00 Guest

hello Cebu Pacific Air how many minutes,hours,or day should i wait before i can receive my itinerary receipt i already paid my bookings through bdo just today 2pm please i want to confirm if my book flight was succesfull thank you.

27 June 2014 06:06:00 Guest

I paid the ticket already and the status is still pending. Please check this is the reference number. 2806 1400 1808 36 send my IT receipt to yzsabellemontinola@gmail.com thanks

26 June 2014 03:06:00 John

Avoid cebu pacific, Pilots are not well trained and flying sometimes 12 or more hours a day without any rest. Safe your life and do not fly in this coffins. I'm a pilot by myself

28 May 2014 01:05:00 jhen c

I have a question.. My dad's name was misspelled from Rolando to Roland in his ticket.. And his flight is 8 hours from now..can he still get into his flight? What should I do? Thanks.

15 May 2014 01:05:00 Rose

emee casas : I booked a flight for 2 yesterday april 8 2014 and paid it thru BDO payment center. I did not receive an email for the itinerary and when i checked the booking reference as of today 12:52am manila time the status is still pending. please send me my itinerary on eemmz_06@hotmail.com, booking reference 09041401360158 Hi do you already receive your itenerary receipt? pls reply. coz i also pay my bookings through BDO and they dont send my itinerary receipt as of now.l Thanks

04 May 2014 09:05:00 Aleja Dagatan

We accidentaly duplicated a booking and payed for the first booking made no email was recived for the ticket. How can we solve this problem?

01 May 2014 03:05:00 jean tungol

i did book my flight but i did not got my iterirary emails and i did already pay on LBC branch.. please send it on my email.. asisjean@yahoo.com thank you

01 May 2014 02:05:00 Alex B

Highly not recommended airline. The most worst airline on my experience. Check-in counter customer service are not familiar with the basic previlige of an OFW, even though you have an OEC (Overseas Employment Certificate) they are still asking for a travel tax payment because I am an OFW working at US Military base at Afghanistan. This is my third vacation in Philippines and only Cebu Pacific is asking me travel tax payment kahit my OEC ako. Mr/Ms Cebu Pacific Customer Service...bago kayo maningil ng kung ano anong bayad sa isang OFW, alamin niyo muna ang mga pribelihiyo ng OFW para hindi kayo mapahiya. Kaya ang bagal ng usad sa pila ng mga check-in counters niyo dahil sa mga walang alam na customer service. Ang airlines niyo ay nakakahiyang e endorse sa mga dayuhan.

30 April 2014 09:04:00 Guest

Why is it so difficult to speak to someone. I tried calling Cebu Pacific Office in Singapore 3 times but I can't get someone to speak to me on the line. I filed in a feedback through Guest Services through the web and they replied with the subject as "Acknowledging Concern". A case number is given for me to monitor the case and that we give them 7 working days to work on the case and they will get back. However, it has long past the 7 days and we don't get a reply from Guest Services. Please advise. Thanks

28 April 2014 11:04:00 Guest

Due to life threatening diving accident which required my wife to be transported from Dumagete to the Hyperbaric chamber at the military hospital in Cebu in the middle of the night (5 hour trip), we were not able connect with our Cebu Pacific flight from Dumagette to Manila. We contacted Cebu Pacific well before the flight to cancel it. They told us what we thought was all the information that was required to support our claim for a refund of the portion of our flight from Dumagette to Manila. After 3 days of treatment, we were given various forms by the Hyberbaric Chamber personel which CONTAINED EVERYTHING that Cebu Pacific needed to support our claim. This was all forwarded to Cebu Pacific. Now that we are 10,000 miles away (northern Canada) from the Philippines, we are told by Cebu Pacific "service" ? desk that the information is not on the right form (a medical certificate) and therefore is invalid. The personnel (including the supervisor) handling these medacases have no basic medical education to even partially understand the issues being considered. THIS IS UNBELIEVABLE! With all the nurses that exist in the Philippines, there is no excuse not to have at least one as a supervisor. The present personnel assume that since the information is not exactly in the format that they demand, then it doesn't exist, and thus you have no valid reason for getting a refund. I do not understand how a company can continue to do business with such blind bureaucratic procedures. It will certainly never succeed on the international market by treating its customers like this. I will be more than happy to relay my feelings about Cebu Pacific to the many Philippine workers here in Canada, who are my good friends.

25 April 2014 04:04:00 GENG SHENG CHEN

i didn't receive any itinerary emails! i can't get the confirmed number to check my booking! please call me 0916 6107209 or email me cherryya_5@hotmail.com!

23 April 2014 05:04:00 Guest

URGENT ATTENTION NEEDED! Please hold our flight on July 27, 20014 to July 30,2014. Our payment for the flight today was not accepted because the itinerary receipt was not provided when we went to all payment senders. You can call us back contact me on my email jamiendimacali@yahoo.com for further information needed so that you can do something about what happen. We called your customer service but non of the numbers provided on your website are working, This is unacceptable. We urgently need your attention in this. THANK YOU SO MUCH.

19 April 2014 06:04:00 Cristian Eric Belarmino

Kindly sen my itinerary on this email address, because I lost the printed copy: ezexielleixeze@yahoo.com Thanks.

15 April 2014 05:04:00 LOTIS NARBAY

GOOD DAY! mam/sir i have a problem regarding my clients ticket.. i didn't receive an itinerary. we have a changing in name and the passenger, as a result it is ok because you have an action alreADy but the problem is you didn't email the itinerary..which is attach the penalty of the passenger.. please can you email again..here the reference code of the customer: S3DPJB

11 April 2014 12:04:00 Rea Wata

Pls send my iterinary reciept to my email rea_madera@yahoo.com

08 April 2014 08:04:00 emee casas

I booked a flight for 2 yesterday april 8 2014 and paid it thru BDO payment center. I did not receive an email for the itinerary and when i checked the booking reference as of today 12:52am manila time the status is still pending. please send me my itinerary on eemmz_06@hotmail.com, booking reference 09041401360158

08 April 2014 08:04:00 Guest

I booked a flight for 2 yesterday april 8 2014 and paid it thru BDO payment center. I did not receive an email for the itinerary and when i checked the booking reference as of today 12:52am manila time the status is still pending. please send me my itinerary on eemmz_06@hotmail.com, booking reference 09041401360158

04 April 2014 04:04:00 stephanie

I booked two tickets bound for Zamboanga. It's been almost a month but I haven't received any confirmation of my itinerary on my mail. Please check it out and send the details in this address today eirrac_32@yahoo.com.ph

02 April 2014 05:04:00 Muhammd Saleem Bhatti

please confirm my booking reference XC5MHT,please email me of verification at the following address saleembhatti73@gmail.com

02 April 2014 10:04:00 Garry m. Rivera

I booked today for cebu pac bound for cebu and i did not received email coming from you of my itinerary .please email it today gmrivera13@yahoo.com.ph

27 March 2014 08:03:00 Guest

Angelica : Hi, I would like to followup my booking reservation for Nathaniel Benedict Arciaga. I already paid it tru BDO savings account online here's the the BDO Transaction Ref. No. : BP-20140314-335672. I'm worrying because when I check the booking status it is Pending/On Hold nut I already paid it. Here is His Confirmation: cd7cwn and Booking # 15031400377485. No email message received for Itinerary and flight confirmation. Please check and verify. It is a promo said I have until tonight 23:59to pay. But as I said I already paid it tru my BDO online savings account. Thank you so much! Angelica : Hi, I would like to followup my booking reservation for Nathaniel Benedict Arciaga. I already paid it tru BDO savings account online here's the the BDO Transaction Ref. No. : BP-20140314-335672. I'm worrying because when I check the booking status it is Pending/On Hold nut I already paid it. Here is His Confirmation: cd7cwn and Booking # 15031400377485. No email message received for Itinerary and flight confirmation. Please check and verify. It is a promo said I have until tonight 23:59to pay. But as I said I already paid it tru my BDO online savings account. Thank you so much!

21 March 2014 12:03:00 M.SİNAN İZGUR

Hi, I have a simple question. I ever, never understand. We are 2 persons and fly from Bali / Indonesia to Boracay / Philippines. I had paid “Prepaid Baggage” for both of us with “SMALL-Up to 10kg+12$” for per person because there is no any other choice. Anyway I want to ask and answer please very simple way; How much kg for check-in baggage and how much kg for carry-on we are allowed for per person? Thank you. Sinan Izgur

16 March 2014 05:03:00 Guest

Guest : All Phillipine people are corrupt so why would you expect the airline to be anything but corrupt[/ Not all. you are so stupid to wrote that, Not all people living in Philippines are Filipino. Are shitting your own living room?

16 March 2014 05:03:00 Eduardo Lasq

Cebu Pacific Air nice and good. But the problem is , when booking online and paying with credit card, it will appear in chines or I don`t know what kind of languade. Check and change the system please. Have a nice day anyway

14 March 2014 05:03:00 Angelica

Hi, I would like to followup my booking reservation for Nathaniel Benedict Arciaga. I already paid it tru BDO savings account online here's the the BDO Transaction Ref. No. : BP-20140314-335672. I'm worrying because when I check the booking status it is Pending/On Hold nut I already paid it. Here is His Confirmation: cd7cwn and Booking # 15031400377485. No email message received for Itinerary and flight confirmation. Please check and verify. It is a promo said I have until tonight 23:59to pay. But as I said I already paid it tru my BDO online savings account. Thank you so much!

10 February 2014 03:02:00 Struck

Cancellation of confirmed flights

04 February 2014 07:02:00 Guest

if they cancel a flight it will take 60 days for your refund to arrive.

30 January 2014 10:01:00 Ana Cavite

I’m considering to get a Personal accident insurance for my family’s future travels, I wanna know if the insurance company has foreign affiliates and does it provide 24-hour emergency hotline service in case something is wrong in overseas? And also, where can I access the complete list of product benefits and features of this insurance? Thank you, Ana Cavite

04 January 2014 04:01:00 Joely Esparagoza

Good evening, I am a cebu Pacific Club member. I have booked for Manila this January 2014 for eleven (11) persons but I mistakenly typed/booked the Family Name of one (1) of the passenger. I unintentionally typded his middle name instead of his Family name. How can it be corrected? Please correct or give me the steps. The details are as follows: Name: ELIEZER AMORES instead of Eliezer Fernandez. Fernandez is the Guest Middle Name Confirmation# A669SS OZC-MNL Jan 17, 2014 5J 782 MNC-OZC Jan 20, 2014 5J 781 Thank you very much. Joely Esparagoza atjedelrace@yahoo.com

30 December 2013 09:12:00 Antony

I was about to book a flight on this airline from Dubai to Cebu having been referred by a friend as a cheap airline. I have read several different customer reviews from different sites and I am thankful that I never rushed to book. Most are dissatisfied and vow never again will they fly Cebu Pacific. There seems to be a major complain across board related to sporadic cancellations and poor customer service. Flying is in itself tasking affair and the least that passengers want in unreliable airline service. I guess I don't want to add a negative review; the bad experience shared by many is enough for me to not trust CPA. Thanks to all those who have willingly shared their experience; I will stick to Emirates and Philippines Airline despite their slightly higher fares.

06 October 2013 10:10:00 Guest

All Phillipine people are corrupt so why would you expect the airline to be anything but corrupt

20 August 2013 06:08:00 robert

since 5 years cebupacific member, but i will change now its enough, strange situation today in manila, but you cant reatch nobody on phone, website not working correct to cancel and rebook ticket for next day, i have been at airport now tonight, after 1 hour waiting on the desk a nice :-(( misses pilapil kim melissa do not want to give me answers on my requests!!!!!! if i ask her if she's proud to have cebu pacific on the shirt, no answer !!!!! how i will get back my founds for the cancelled fly????? i will try to send a mail to cebupacificair, and make a propose for a new branding CHAOSPACIFICAIR because since more then a year i just have problems , flightcancellation, delayed, X but take care if one day 5 minutes to late for check -in, you pay a fee for next fly even the next fly is delayed 2.5 hours, happend april 2013 i think other airlines have also good new destinations, my next 5 flights are payed, so sad, but happy i will never more book a flight on cebupacificair

19 August 2013 08:08:00 SKT

I have been a loyal passenger of Cebu Pacific Air, until now, and I will keep patronizing your airline. but I want to express my disappointment to one of your " beautiful" crew who introduce herself as " Marian". On 11 August 2013, I have accompanied my family (group of 10) from Manila to Tug. Marian issued 8 boarding passes for my family, she told me that please count and have raised our hands during call. I told her that Ms. you did not call my name, I told her I have only 8 boarding passes with me. and she answered " I did not call your name because you will collect it at the cashier after your payments of 2 kilos excess. I insisted to her, but she's in a hurry to assist the next person after me. I told her OK, I will collect my boarding pass at the cashier as you have told me, thank you. Upon, payments of my excess 2 kilos, I demanded to the cashier, I will never go back at the counter of Marian again, because she insisted that I will collect my boarding pass here at the cashier. Please tell that beautiful lady that give me my boarding pass here. I was very upset and disappointed that day, My family were all seated to raw 23 and 24, and she gave my boarding pass seated on 9E. To the Manager and Supervisor who handling her, please, please, she needs a intensive training on how to behave good towards passengers, how to please and satisfy the passenger's needs. As an ordinary passenger I demanded the CEBUPACIFICAIR to train every crew who acted "rough" towards" passengers and monitor their performance especially on dealing towards ordinary passengers. To Ms. Marian, as a passenger, we rather look for a beautiful service than showing your beautiful face with a rude attitude toward passengers....the next time we meet on the check in counter, please " recognize me on the face of each ordinary passengers", who deserve a good service of CEBUPACIFICAIR...

30 July 2013 09:07:00 Guest

This always happens to me. I book a flight then check my email, it's there. Then when I need my ticket, I try to retrieve it in my email and it's not there anymore. Then I start to think, did I or did I not book the ticket? Then I start to panic and book a new one. Then when I get my bank statement that's the time I realize I booked the same ticket twice because it got lost in my email. I don't know how they do it. The tickets just disappears in email!! Sneaky Cebu Pacific!

17 June 2013 02:06:00 Guest

same has happened to me. Booked online last week, they take my money but no ticket issued, flight booking cancekked. Tried again today but same thing happened. Cebu Pacific denies they have my funds (12000 pesos), but my bank statement clearly states they have it. Absolute lying filthy scammers. Now i understand why the Philippines has become the 4th most corrupt country to do business in...

04 May 2013 06:05:00 Guest

my cousin bought a ticket for me this month of May 2, 2013.i was scheduled to go to Macau on May 13,2013. Cebu pacific air received the payment..but unfortunately when i saw my flight schedule,it was CANCELLED,the status was closed and no summary of charges appeared or indicated.we dont even know how it was happened.what action does cebu pacific air for this situation. I am hoping for your kind response.