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Cebu Pacific Air Discussion

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24 March 2022 10:03:00 Pera Boon

Same case , we make reservation online , our account was deducted already but where s the CONFIRMATION? How long it takes , it has been 2-3 days already. Flt. Should be fromTokyo to Manila May 31,2022 Is there anybody can expedite this claim?

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24 March 2022 09:03:00 Zippy

So I tried booking via cebu pac app(without logging in), finished filling-in the payment / card infos and when I clicked to confirm the app lagged. My concern is that I already filled my card infos and clicked confirm did my payment went through? I did not receive any emails from ceb pac

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24 March 2022 05:03:00 Ka po tee

My travel fund does not reflect upon log in of my go rewards for use

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24 March 2022 04:03:00 Genson appleGuest

Guest : Any update this? ganito rin nangyari nung nag purchase ako ng Super Pass vouchers. Hindi ko nakuha yung reference number, however na credit na yung amount sa credit card ko. Wala din akong na receive na email. Guest : Please help me find my purchased cebu pacific super pass voucher. I wasn't able to login during my purchased that is why it wasn't reflected on my account. Also refreshed the site immediately after the confirmation of purchased so I did not have the time to memorize or take note the reference number. What do I need to do since I also do not receive any emails at all? Please help. Thank you. Guest : Please help me find my purchased cebu pacific super pass voucher. I wasn't able to login during my purchased that is why it wasn't reflected on my account. Also refreshed the site immediately after the confirmation of purchased so I did not have the time to memorize or take note the reference number. What do I need to do since I also do not receive any emails at all? Please help. Thank you. Guest : Please help me find my purchased cebu pacific super pass voucher. I wasn't able to login during my purchased that is why it wasn't reflected on my account. Also refreshed the site immediately after the confirmation of purchased so I did not have the time to memorize or take note the reference number. What do I need to do since I also do not receive any emails at all? Please help. Thank you.

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24 March 2022 03:03:00 Guest

same issue here!

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24 March 2022 10:03:00 Guest

Hi, can someone help me? So I've redeemed 4 vouchers yesterday - all paid and I was about to pay the add ons however there have been errors in all of my payment from different cards so I just left it that. Ive tried to retrieve booking and pay using a different card again but its not allowing me to click on continue, it just said vouchers redeemed but its all greyed out. what do I do? cx rep sucks the worst ugh!

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24 March 2022 08:03:00 Guest

Please help me find my purchased cebu pacific super pass voucher. I wasn't able to login during my purchased that is why it wasn't reflected on my account. Also refreshed the site immediately after the confirmation of purchased so I did not have the time to memorize or take note the reference number. What do I need to do since I also do not receive any emails at all? Please help. Thank you.

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24 March 2022 08:03:00 Guest

Same issue. Booked a flight, paid succesfully, but did not get any confirmation email or itinerary. I can't retrieve my booking naman because I don't have reference number

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23 March 2022 06:03:00 Guest

I tried many times to book flights, but every time they add on meals. I click on the "remove all meals" and item is removed from the breakdown but the price is not changed, it still includes the cost. I booked it anyway (since I had tried many times), in the hope of sorting it afterwards. Although I removed the meals and it was confirmed the item was deleted, the price was included and the meals were listed on Itinerary.

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23 March 2022 12:03:00 Guest

Has anyone tried rebooking their CebPass flight? Mine is pending/processing payment upon rebooking and a prompt says to check back again.How long before I can receive confirmation?

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22 March 2022 07:03:00 cinco

Guest : I was charged in gcash but i didnot received yet the ticket

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22 March 2022 06:03:00 Guest

Max : HELP! First time ko mag book ng flight and I forgot to screenshot the reference number. The pay got deducted to my bank account pero I haven't received the itinerary to my email yet. I tried managing my booking pero it says "The details you entered do not match an existing booking in our system". Does this mean na hindi successful booking ko even though the payment was successful? Pls help po kasi malapit na flight ko. THANKS

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21 March 2022 09:03:00 Max

HELP! First time ko mag book ng flight and I forgot to screenshot the reference number. The pay got deducted to my bank account pero I haven't received the itinerary to my email yet. I tried managing my booking pero it says "The details you entered do not match an existing booking in our system". Does this mean na hindi successful booking ko even though the payment was successful? Pls help po kasi malapit na flight ko. THANKS

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21 March 2022 03:03:00 Ellen

I am having hard time resetting my pasword on the app. It keeps getting me abn error. I havent been having this issue before cannot even contact their cs ang the chatbot is not helping at all. This is just a simple resetting the password and cant even do it. Please help

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20 March 2022 05:03:00 Guest

why every time i will do the payment for our flight and i will put the reference number it always says my travel fund is empty. Which infact i have a lot of balance from our previous flight the was cancelled and we converted into travel funds

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20 March 2022 07:03:00 Gepte

nag book ako at may itinerary receipt pero bakit hindi visible sa manage booking?

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19 March 2022 10:03:00 Guest

we have the same problem. May travel fund is also expiring this April

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19 March 2022 03:03:00 Guest

Guest : Trying to book tickets on cebu pacific. When I get to payment page it just shows the yellow airplane circle. Tried multiple times. Same Error. The payment page doesn't load.

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19 March 2022 01:03:00 Guest

Trying to book tickets on cebu pacific. When I get to payment page it just shows the yellow airplane circle. Tried multiple times.

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18 March 2022 02:03:00 Guest

Pwede po MAGCHANGE ng passenger sa SUPERPASS?

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17 March 2022 07:03:00 Guest

We are unable to process your transaction due to a system issue or an error in your entry. Please try again or choose another payment method to complete your booking.

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16 March 2022 03:03:00 Guest

Guest : Guest : Kapag nakalog-out acct nakakasearch ako ng flights. Pero kapag nilalog in ko acct ko, loading lang sya :( My travel fund is expiring na on April. Anyone na nakatry na and what did u do? ThanksHaving the same problem right now, it's getting annoying, seems like they don't want us to use out travel funds. Even the app is bugged with this problem Most likely this "travel fund" is the biggest scam that Cebu Pacific has done.

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16 March 2022 02:03:00 Guest

Guest : Kapag nakalog-out acct nakakasearch ako ng flights. Pero kapag nilalog in ko acct ko, loading lang sya :( My travel fund is expiring na on April. Anyone na nakatry na and what did u do? ThanksHaving the same problem right now, it's getting annoying, seems like they don't want us to use out travel funds. Even the app is bugged with this problem

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16 March 2022 12:03:00 Guest

ALL OF MY TRAVEL VOUCHERS WAS REDEEMED BUT NO CONFIRMATION EMAIL FROM CEBU PACIFIC. I tried to retrieve my booking but no flights are booked under my name.

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16 March 2022 12:03:00 Guest

Guest : Naku Cebu Pacific Air hindi nakapagbook pero nabawasan ang pera ko sa paymaya at successful siya na kinuha ng cebu pacific paano niyo maibabalik ang pera ko? hindi kayo matawagan!!! Same happened to me. Di matawagan lahat ng number nila

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15 March 2022 06:03:00 JUSTINE DANIELLE

I was charged but haven't received my tickets - what should I do? PLEASE HELP

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15 March 2022 06:03:00 JUSTINE DANIELLE

I was charged but haven't received my tickets - what should I do?

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15 March 2022 05:03:00 Guest

Naku Cebu Pacific Air hindi nakapagbook pero nabawasan ang pera ko sa paymaya at successful siya na kinuha ng cebu pacific paano niyo maibabalik ang pera ko? hindi kayo matawagan!!!

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13 March 2022 08:03:00 Guest

Kapag nakalog-out acct nakakasearch ako ng flights. Pero kapag nilalog in ko acct ko, loading lang sya :( My travel fund is expiring na on April. Anyone na nakatry na and what did u do? Thanks

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13 March 2022 06:03:00 Guest

Guest : Hi po, balit pag naka logi n sa my account ng cebupac ayaw mag loading ng fares... pero kapag naka log out...visible naman... di ko tuloy magamit yung travel fund ko Same sken huhu

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13 March 2022 06:03:00 Mia

Hala same :( pero yung cousin ko nakapagbook naman khit nakalog in sya. I tried using her laptop pero ayaw tlga sa acct ko kahit anong device :(

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13 March 2022 07:03:00 Guest

Hi po, balit pag naka logi n sa my account ng cebupac ayaw mag loading ng fares... pero kapag naka log out...visible naman... di ko tuloy magamit yung travel fund ko

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12 March 2022 11:03:00 Guest

ano po ibig sabihin ng hold option fee na binabayaran? refundable po ba yun?

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12 March 2022 08:03:00 Guest

I updated our details po since it's a requirement if naka guest mode but my problem is hindi ma-click yung continue (since tapos ko na ifill out lahat) in order for me to proceed sa step 2 which is confirmation.

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12 March 2022 02:03:00 Guest

Guest : We booked flight and paid thru gcash. However no email confirmation receieved and the itinerary is no longer available even we tried to retrieved it. Any help? Hello po anu po yung update sa inyu? Same thing po kasi yung nanyari sakin😭

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11 March 2022 06:03:00 Guest

Guest : Why everytime i tried using my Travel Fund,, it always says at payment option,Only guests in your previous booking may use the Travel Fund. Pls try again or choose another form of payment for this booking". Nakakafrustrate na bakit pahirapan! Walang makontak sa cebu pac, di ako makakonek sa customer service.yun agent naman sa chat paiikut ikutin ka din lang sa automated answers nila. May iba ba nakaexperience ng ganito.pano po ginawa nyo?😥 - happened the same thing to me. Need mo magbook ng exactly same name based sa previous booking. So kunwari kung ang previous ticket mo ay nakapangalan kay Person A, dapat si Person A din ung ilalagay mo na name sa bago mong ticket. Pero kung book grouping to, example, nakapangalan ung tickets for this Travel fund kay Person A and person B; kaso gusto ni Person C gamitin ung travel fund, dapat at least isa sa dalawang nauna (either Person A or Person B) ay kasama sa bago mong booking. Hope these help :)

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11 March 2022 04:03:00 Guest

Aurélien : Hello, There is a problem on the website. I can not finish my reservation. When I arrive on the add-on page, it keeps loading eternally. Can you solve the problem? I really need to book my tickets urgently Thank you in advance. Take care, Regards, Please try to book your flight using Firefox Web browser

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11 March 2022 04:03:00 May

Glady : Nag booked ako cebu pacific paid through Gcash and payment is successful but they don't send me any confirmation or itinerary. Please help what should I do? same thing nangyari skun now, anung dapat gawin😭

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11 March 2022 11:03:00 Glady

Nag booked ako cebu pacific paid through Gcash and payment is successful but they don't send me any confirmation or itinerary. Please help what should I do?

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11 March 2022 11:03:00 Guest

Nagbook ako sa cebupacific nag pay ako gamit debit card pero pagbalik ng website nila "unable to process your transaction" pagtingin ko sa bpi ko nabawas yung amount. Paano ko makukuha yung pera ko?hindi pa nila nirefund

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11 March 2022 09:03:00 Guest

i dont know where to start with my compaints about the worse airline in the world. Latest, they payment page is not working

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10 March 2022 07:03:00 rezel jean

nag add ons po ako si ko po nabayaran within 8 hours..sabi after 8 hour cancelled pero mag try ako book for add on sabi i settle pa yung amount..tawag ako customer service tinuturo kay charlie chatbooth la nmn live agent..

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10 March 2022 06:03:00 Anj

I booked a flight and paid thru debit card, payment was deducted from the card but no reference number/confirmation email or text, no itinerary sent to me either. Already sent a complaint, no reply yet. This is basically theft/fraud, right? If this issue has been happening since last year and the management isn't doing anything about it and just ignoring the problem, they should be sued.

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09 March 2022 06:03:00 Vina

Ceb Pac deducted the amount from our account but didnt give us our reference or ticket number. They said they cant do anything about. Their customer support really sucks

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08 March 2022 06:03:00 Guest

I cant even select a flight schedule. Always loading

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08 March 2022 06:03:00 Guest

Converted 6k worth of flight fees to travel fund last January 2022 but it isn't showing up on my cebu pacific account. What do I do?

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08 March 2022 10:03:00 Guest

Why everytime i tried using my Travel Fund,, it always says at payment option,Only guests in your previous booking may use the Travel Fund. Pls try again or choose another form of payment for this booking". Nakakafrustrate na bakit pahirapan! Walang makontak sa cebu pac, di ako makakonek sa customer service.yun agent naman sa chat paiikut ikutin ka din lang sa automated answers nila. May iba ba nakaexperience ng ganito.pano po ginawa nyo?😥

Cebu Pacific Air 
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07 March 2022 05:03:00 Guest

I was able to enter my credit card details for payment filled in the OTP number but was redirected to the home page. I'm not sure if my booking was confirmed. Tried searching using the name, date of birth and destination since the site did not provide any reference number.

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07 March 2022 02:03:00 Guest

We booked flight and paid thru gcash. However no email confirmation receieved and the itinerary is no longer available even we tried to retrieved it. Any help?

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07 March 2022 02:03:00 Guest

Hello Everybody, the same has also been my case. However, despite having no emails you can still print your itineraries by clicking "Manage Bookings">"I don't have a booking number" (it is a small color blue)> then input just one of the names you book and the birthdate. Then you'll be able to see your itineraries. I hope this helps. However, the website seems to be down since I cant access the website.

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