Cebu Pacific Air Discussion

10 November 2017 12:11:00 Guest

I booked 4 plane tickets going to bangkok thailand and pay it thru creditcard transaction was successful you send me the copy of itenerirary receipt together with the official receipt.After 2 weeks i received an email stating that transaction has been decline. Upon checking on my credit card the transaction was already posted.. How can u help me on this?? i need some answer!!!!! the flight is on the 21st and i have already paid the dues on my credit card bill expecting that there are no problems so why is this happening

09 November 2017 01:11:00 Guest

Got same issue with booking is closed! Did anyone resolved the issue?

08 November 2017 05:11:00 Guest

How to retrieve Official Receipt form without going to the organic ticket offices.

03 November 2017 04:11:00 Guest

I forgot to print out my booking confirmation and didn't write down the booking reference. What should I do?

03 November 2017 02:11:00 Guest

i have a problem with my booking that i have just recently booked. upon payment and confirming it says booking is closed and they were unable to process the payment and has been cancelled yet i have a booking reference and they deducted the amount which i paid. how to resolve this immediately need help badly....

31 October 2017 07:10:00 Guest

Guest : Hi please do inform me nag booked ako using credit card then nakalagay your booking status is closed then sa transactiin id nakapending. worry ko lang baka mamaya biglang maconfirm lahat ng booking ko 10times ko inulit ung book then ayaw tlaga status closed tlaga. Hi, I got the same issue. Is this resolved po?

11 October 2017 02:10:00 Sheryl

I have booked ticket last 10/09/17 at 9pm for my brother and his family travelling to Ozamis City and choose the 24hrs hold in payment centers. We were about to pay it yesterday 10/10/17 at 5:58pm using credit card but upon clicking the PAY NOW, an error message says 'ERROR[1014:BookingWasModified]' but status was still PENDING. Since it's an error, we have no choice but to close it and reopen the site. But upon reopening my booking status was changed to CANCELLED. I have called the customer service, emailed the email address found in the net for your group bookings , and even ask help from your facebook page but to no avail. I even sent screenshots on your facebook page but they did nothing. Please help. email me @ sheryl_leonardo@yahoo.com

07 October 2017 07:10:00 Guest

Andrew : Hi. I booked a flight going to Dubai, I already paid the amount but then I cannot find any flight details nor print my flight itinerary. Do I have to wait for them to give my flight details? I had same problem.How did u resolved this one po?thanks po.my eadd lau_mae16@yahoo.com thanks po!!

07 October 2017 07:10:00 Guest

Guest : Lorlin Silva : hi I book a ticket today and manage to pay it through online but there is no confirmation. Please help there is no booking reference number no official receipt Guest : Guest : Mr.Anonymous : Good day to all, i just wanted to share my horrible experience with online booking at Cebu Pacific site. I had completed all the process and had been able to enter the correct details of the card that i used. After the payments had been done i was just shocked that amount has been deducted on the card but the status shows status closed.Anyone here who experienced the same scenario please give clues on how to get the itinerary receipt. I didnt even receive any mails from cebu pac. hi there? Was this already resolved? I have the same prob as yours. naresolve na po ba ang problema niyo patungkol po dito? kasi nagbooked din ako ng ticket ngayon lang ganito po ang problema na naencountr ko. Hi There ito rin ang problema ko ngayon . wala akong conformation walang reciept wala ring email galing cebu pacific. paano ba to ma resolve??? Has this been resolved po?[/QOUTE Any updates po for this?I just encountered same problem this day.Can please answer lau_mae16@yahoo.com thank you!and hoping for an answer.. tjanks.God bless

03 October 2017 11:10:00 Andrew

Hi. I booked a flight going to Dubai, I already paid the amount but then I cannot find any flight details nor print my flight itinerary. Do I have to wait for them to give my flight details?

01 October 2017 10:10:00 Kate Nicole

Please help me!! the amount was already deducted in my credit card and yet the browser in the safari is crashed! how to locate my confirmation number?? please help!

17 September 2017 05:09:00 Guest

Please help po pa retrieve my booking reference number the 12 numeric locator, I need to pay it tomorrow. Thanks

15 September 2017 09:09:00 Guest

I have an official receipt of my booking. the next day cebu pacific emaieled me that my booking has been declined? What does it mean?

13 September 2017 07:09:00 Nimshe Pastrano

HOW TO RETRIEVE MY REFERENCE NUMBER

12 September 2017 05:09:00 Guest

m Jorem : how do i pay my ticket i lost my reference no. and i really need to pay it now... .\pls help Guest : Same Problem i encounter! Any help po? I got my booking reference but status Closed and the payment was deducted.

08 September 2017 04:09:00 Jorem

how do i pay my ticket i lost my reference no. and i really need to pay it now... .\pls help

07 September 2017 01:09:00 Guest

Hi can i ask ? I can't book cause its indicate that i have a DUPLICATE BOOKING, but i can see cause it takes an error. Please help me this is my email : navarro.mayann123@gmail.cod

03 September 2017 06:09:00 Guest

Was your problem solve? same problem with me.Please email me juvz90zeee@gmail.com Guest : Hi please do inform me nag booked ako using credit card then Guest : Hi please do inform me nag booked ako using credit card then nakalagay your booking status is closed then sa transactiin id nakapending. worry ko lang baka mamaya biglang maconfirm lahat ng booking ko 10times ko inulit ung book then ayaw tlaga status closed tlaga.

01 September 2017 09:09:00 Guest

hi I book a ticket today and manage to pay it through online but there is no confirmation. Please help there is no booking reference number no official receipt

01 September 2017 04:09:00 Guest

I booked a ticket last July 29, 2017 (billed on my credit card). Upon checking on my mail, i don't have a copy of the itinerary. Can I retrieve or have a copy of the itinerary? kindly e-mail at yamzreng_32784@yahoo.com thank you

30 August 2017 09:08:00 Michelle Rentuza

I reload the website without getting the reference #

30 August 2017 01:08:00 Guest

Same Problem i encounter! Any help po? I got my booking reference but status Closed and the payment was deducted.

29 August 2017 04:08:00 Guest

Hi please do inform me nag booked ako using credit card then nakalagay your booking status is closed then sa transactiin id nakapending. worry ko lang baka mamaya biglang maconfirm lahat ng booking ko 10times ko inulit ung book then ayaw tlaga status closed tlaga.

24 August 2017 05:08:00 Guest

Lorlin Silva : hi I book a ticket today and manage to pay it through online but there is no confirmation. Please help there is no booking reference number no official receipt Guest : Guest : Mr.Anonymous : Good day to all, i just wanted to share my horrible experience with online booking at Cebu Pacific site. I had completed all the process and had been able to enter the correct details of the card that i used. After the payments had been done i was just shocked that amount has been deducted on the card but the status shows status closed.Anyone here who experienced the same scenario please give clues on how to get the itinerary receipt. I didnt even receive any mails from cebu pac. hi there? Was this already resolved? I have the same prob as yours. naresolve na po ba ang problema niyo patungkol po dito? kasi nagbooked din ako ng ticket ngayon lang ganito po ang problema na naencountr ko. Hi There ito rin ang problema ko ngayon . wala akong conformation walang reciept wala ring email galing cebu pacific. paano ba to ma resolve??? Has this been resolved po?

23 August 2017 06:08:00 Guest

Don Bosco Anand : Hello, I booked 3 itenaries today from France with Cebu Pacific and the payment was made as well but there is no email confirmation received. I did not note the booking reference as i am used to receiving them by mail. Please send me reference numbers to my email s.donboscoanand@gmail.com(Surname: SOUCEMARIANADIN). Thanks in advance.

23 August 2017 06:08:00 Guest

Hello, I have booked a flight from Hong Kong to Denpasar. I've completed payment via Alipay. But I got blank page after making payment. The bank has charged me. I didn't take note of the booking reference number. How can I retrieve my booking number and check my booking status? Pls help out by emailing back xucuiyun@126.com. Thanks a lot.

22 August 2017 08:08:00 Guest

Guest : Guest : Pls xplain this..status of payment is confirmed but booking status is closed..tnx Good day po, how did you solved the problem po, i got the same situation here, i booked twice na po but still the status is closed, same guest and same flight po, so bali dalawa na po ang ticket ko po pero CLOSED pa rin po. I paid twice also. There was no iterinary receipt din po na natanggap sa email ko. Pa help naman po if paano to ma so-solve. If meron po kayong alam on how to solve this pls do reply or email me po at palasolmary@gmail.com. Salamat hi ganun din problema ko...i booked twice na but still closed pa din po ung confirmation but i paid twice nah..how would i know nah hindi un ma bill xa card ko..kac ung nkalagay xa carf confirmed na po..

19 August 2017 05:08:00 Joecelyn Abear

Good day! Please assist me in retrieving my booking reference number. I need it to for my payment tomorrow at payment Center.Thank you very much.

16 August 2017 06:08:00 Don Bosco Anand

Hello, I booked 3 itenaries today from France with Cebu Pacific and the payment was made as well but there is no email confirmation received. I did not note the booking reference as i am used to receiving them by mail. Please send me reference numbers to my email s.donboscoanand@gmail.com(Surname: SOUCEMARIANADIN). Thanks in advance.

16 August 2017 04:08:00 Carleen T. Jerusalem

Good Day,Pls help me on how to retrieve my booking reference no.,I booked a plane ticket (one way)yesterday night August 15,2017@8:40 pm for 2 passengers for Ozamis to Cebu,Travel date:August 22,2017 @ 8:35 am to 9:30 am and flight no DG6792.I have not receive Confirmation no in my email and Pls send me in my email address : benzcarl118@yahoo.com my confirmation no/booking reference no.I need your immediate response.Thank you emilie erauda : I forgot to copy my 12 digit reference number in order to pay the flight I booked. How can I access that again? Email me: greenwood_agrivetsupply@yahoo.com I need it ASAP pls. my reservation will expire at 12:00 noon. Thanks

15 August 2017 05:08:00 emilie erauda

I forgot to copy my 12 digit reference number in order to pay the flight I booked. How can I access that again? Email me: greenwood_agrivetsupply@yahoo.com I need it ASAP pls. my reservation will expire at 12:00 noon. Thanks

12 August 2017 01:08:00 Angiela April Pielago

Hey. I booked a ticket last Thursday August 10 from Manila To Naga flight. But no confirmation was sent on my email. What to do? I'm leaving today till now I can't get any response from your office. Plus, my cRedit card is debited as payment for the flight. Please email me your response to adioquad@gmail.com asap thanks

04 August 2017 03:08:00 Guest

I forgot to copy my reference num,ber in order to pay the flight I booked. How can I access that again? Email me: junebuyan@gmail.com

03 August 2017 04:08:00 Junelyn

Can I request for Official receipt of Mr.Vinjoy Hermoso flight from Cebu to Surigao last July 16, 201g Reference Number: DGBINK Confirmation Number: DG6895 Transaction ID: 148996550 Email me: junebuyan@gmail.com

03 August 2017 04:08:00 Guest

Can I request for official receipt ?

01 August 2017 08:08:00 Guest

Same here. I forgoet to save my booking number. I'm going to need it to pay for the ticket. PLs help

31 July 2017 06:07:00 Guest

Same problem here..wla pa din ako nrereceive na confirmation sa email pero nabayaran ko na dn sa SM customer service agad..like mga 10 min after ko ibook..

31 July 2017 08:07:00 Lorlin Silva

hi I book a ticket today and manage to pay it through online but there is no confirmation. Please help there is no booking reference number no official receipt Guest : Guest : Mr.Anonymous : Good day to all, i just wanted to share my horrible experience with online booking at Cebu Pacific site. I had completed all the process and had been able to enter the correct details of the card that i used. After the payments had been done i was just shocked that amount has been deducted on the card but the status shows status closed.Anyone here who experienced the same scenario please give clues on how to get the itinerary receipt. I didnt even receive any mails from cebu pac. hi there? Was this already resolved? I have the same prob as yours. naresolve na po ba ang problema niyo patungkol po dito? kasi nagbooked din ako ng ticket ngayon lang ganito po ang problema na naencountr ko. Hi There ito rin ang problema ko ngayon . wala akong conformation walang reciept wala ring email galing cebu pacific. paano ba to ma resolve???

31 July 2017 08:07:00 Lorlin Silva

hi I book a ticket today and manage to pay it through online but there is no confirmation. Please help there is no booking reference number no official receipt

31 July 2017 08:07:00 Lorlin Silva

hi I book a ticket today and manage to pay it through online but there is no confirmation.

29 July 2017 05:07:00 Leonida Mantillas

Hi will you please help me! Kindly send me the official receipt of my Booking reference number UEYFJT. Because there is no Official Receipt in Manage booking Only Itenerary Receipt. Thank you my email add aileen.acsarub@gmail.com

28 July 2017 06:07:00 Guest

Guest : Mr.Anonymous : Good day to all, i just wanted to share my horrible experience with online booking at Cebu Pacific site. I had completed all the process and had been able to enter the correct details of the card that i used. After the payments had been done i was just shocked that amount has been deducted on the card but the status shows status closed.Anyone here who experienced the same scenario please give clues on how to get the itinerary receipt. I didnt even receive any mails from cebu pac. hi there? Was this already resolved? I have the same prob as yours. naresolve na po ba ang problema niyo patungkol po dito? kasi nagbooked din ako ng ticket ngayon lang ganito po ang problema na naencountr ko.

22 July 2017 09:07:00 Guest

Mr.Anonymous : Good day to all, i just wanted to share my horrible experience with online booking at Cebu Pacific site. I had completed all the process and had been able to enter the correct details of the card that i used. After the payments had been done i was just shocked that amount has been deducted on the card but the status shows status closed.Anyone here who experienced the same scenario please give clues on how to get the itinerary receipt. I didnt even receive any mails from cebu pac. hi there? Was this already resolved? I have the same prob as yours.

22 July 2017 07:07:00 De Jesus

I didn't receive any email about my booking, I want to print my itinerary from Hanoi to Manila. I paid it yesterday in Metrobank. And I'm confused it says on-hold if I search my itinerary, if I check my booking it says confirm. So How is that?? What will I do?? my email is its.elah.potss@gmail.com please help me, I don't want to leave yet without having my itinerary printed.

22 July 2017 07:07:00 De

I didn't receive any email about my booking, I want to print my itinerary from Hanoi to Manila. I paid it yesterday in Metrobank. And I'm confused it says on-hold if I search my itinerary, if I check my booking it says confirm. So How is that?? What will I do?? my email is its.elah.potss@gmail.com please help me, I don't want to leave yet without having my itinerary printed.

22 July 2017 04:07:00 Tina

Guest : The official receipt was not sent to my email. Only the itinerary receipt. I need the receipt for liquidation. The OR generator doesn't work Hi! Same with mine. Then theRe's no confirmation # as well so i cannot get the OR online.

21 July 2017 06:07:00 Guest

The official receipt was not sent to my email. Only the itinerary receipt. I need the receipt for liquidation. The OR generator doesn't work

21 July 2017 05:07:00 Airen ariola

I already paid my itinerary but when i check it the status was cancelled pls help me po thank you email neriaaloira@gmail.com

21 July 2017 12:07:00 Nino

i lost my booking reference. how can i retrieve my iterinary? pls help! email jasonlabastin@yahoo.com

19 July 2017 04:07:00 ruby

hi there where to find the 14-digit number?