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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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09 February 2022 05:02:00 Guest

I can't process payment, stuck in add-on page.

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03 February 2022 10:02:00 iane

already paid the booking via GCASh, GCASH confirmed payment went through but there are no itenirary or booking confirmation sent to me. Payment made on Feb 1, 10PM until now wala pa rin ung booking confirmation. This is for 8 passengers, pinag ipunan pinag hirapan hindi pinulot..

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03 February 2022 01:02:00 MJ

Payment page is not loading.

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01 February 2022 03:02:00 Chan

i already made a booking and i already paid it via debit card. Its already deducted on my card but why until now i didnt get any itirenary ticket.plssssss fix. * Chan

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01 February 2022 09:02:00 Guest

Unable to load page when i process the payment

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28 January 2022 12:01:00 Guest

how to contact cebu pacific? or saan ba ang office nila? para puntahan na lang at dun magreklamo

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27 January 2022 03:01:00 ofima nathaniel noli

i already made a booking and i already paid it via gcash but why until now i didnt get any itirenary ticket.plssssss fix. * ayus nmn po ng service nyu

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27 January 2022 04:01:00 Guest

worst airline

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21 January 2022 08:01:00 Guest

there is no refund option in manage booking tab. no responsive live agents, no emails. BAD SERVICE. I NEED TO REFUND MY FLIGHT

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20 January 2022 01:01:00 Guest

sharizu : redirecting to payment page is taking so long... same experience, been trying to do this since yesterday but won't redirect me until its time out and you have to book again...so annoying

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19 January 2022 02:01:00 James

Restricted SSR(s) KCKN - this error should be explained and there is no contact number for Cebu Pacific which is really terrible....

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17 January 2022 01:01:00 sharizu

redirecting to payment page is taking so long

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12 January 2022 11:01:00 Josseth gambong

Bakit po ba ayaw ako maka check in?

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11 January 2022 11:01:00 Guest

payment thru gcash was not received by cebu pacific

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08 January 2022 07:01:00 Guest

PENDING CHANGES I CANNOT ACCESS MY BOOKING BECAUSE OF THIS

Cebu Pacific Air 
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08 January 2022 01:01:00 Guest

i have the same issue. naresolve nyo po? ang hirap mah reachbouy s ceb pac support grabe.

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06 January 2022 01:01:00 Guest

Guest : ERROR IN PAYMENT PORTAL TO PROCEED Guest : I am stuck in loading page while processing the payment, how long do I have to wait?same issue po resolved n po b to?

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06 January 2022 12:01:00 Guest

Same issue po huhuhu. Na resolve po ba sa inyo? Thank you. Guest : Meron na ba sa inyo nagchange flight dates tas ang status is confirmed with payment due? In the first place hindi talaga siya dapat namove. How to resolve ba to

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04 January 2022 10:01:00 Guest

Hey Cebu Pac, you cancelled my flight and I am unable to use my Travel Fund. Forever stuck in loading page whenever payments are being processed.

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04 January 2022 08:01:00 Akhilesh

Hi Team, I am not able to use my travel fund. It shows under my Travel fund. But while on payment page its 0.00. kindly assist.

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03 January 2022 08:01:00 Guest

ERROR IN PAYMENT PORTAL TO PROCEED

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01 January 2022 04:01:00 Guest

Guest : Guest : Rexian : I book a flight online and paid it through gcash, right after the amount was deducted to my gcash account, I got an error message. I didnt get any confirmation...how can u solve this problem.. Kamusta na po :(? Na resolve na po ba? same problem po saken. Nabawasan na ang laman ng ATM ko pero walang confirmation about my ticket :( PLEASE, NEED HELP! :(

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31 December 2021 08:12:00 Guest

Hi Cebu Pacific team, I availed the Travel Fund but the amount is not showing on my Cebu Pacific app. Please fix, Thank you.

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31 December 2021 05:12:00 Guest

I am stuck in loading page while processing the payment, how long do I have to wait?

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29 December 2021 10:12:00 Guest

AEVON : I REDEEM MY CEBPASS THIS MORNING, BU I DID NOT RECEIVE CONFIRMATION. NAGSTOCK NA PO SYA NONG NAGREQUIRE NG OTP. I VIEWED MY CEBPASS AND IT WAS "REDEEMED ALRREADY BUT I DONT HAVE A CONFIRMATION OF MY BOOKING. PLEASE HELP! Na okay na po ba? I mean na resolved na po ba?

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29 December 2021 09:12:00 Guest

Guest : Rexian : I book a flight online and paid it through gcash, right after the amount was deducted to my gcash account, I got an error message. I didnt get any confirmation...how can u solve this problem..

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28 December 2021 05:12:00 Leve Ligaya

my flight is supposed to be on Dec 25, from surigao to manila. But unfortunately cebu pacific cancel my flight because of typhoon odette, I requested refund for my flight, I paid it tru gcash, its been 7days and still not get my refund, were can i follow up?

Cebu Pacific Air 
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27 December 2021 07:12:00 Guest

Rexian : I book a flight online and paid it through gcash, right after the amount was deducted to my gcash account, I got an error message. I didnt get any confirmation or ref number i have the same problem, did it resolve, how did you contact them?

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27 December 2021 07:12:00 Guest

Was your problem resolved. I have the same problem too, I dont know what to do. 😢 Guest : Hello I have a same problem. Have they give you response yet ? christian : i book a ticket and i paid it but i dont have any itenenary then qhen i check it in managing my booking my details didnt appear

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27 December 2021 07:12:00 Guest

Was your problem resolved? How? I got the same problem too😢

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27 December 2021 07:12:00 Rexian

I book a flight online and paid it through gcash, right after the amount was deducted to my gcash account, I got an error message. I didnt get any confirmation or ref number

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27 December 2021 05:12:00 Guest

Hello I have a same problem. Have they give you response yet ? christian : i book a ticket and i paid it but i dont have any itenenary then qhen i check it in managing my booking my details didnt appear

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27 December 2021 03:12:00 ruben

this is my first time to purchase excess baggage sa cebu pacific.. hindi ko naman sana balak bumili pero may naki suyo sakin na magpadala sa relative nila.. bumili ako ng excess baggage na 20 kls worth P592.. i was expecting na yun lang ang babayaran ko, tapos meron nag appear na hold fee worth P333. bakit kailangan pa ng "hold fee" kung bibili naman talaga ang pasahero nila.. iniisip ko na baka i lift nila ang hold fee if i will pursue buying that excess baggage.. sana isinama nalang nila sa price ng excess baggage ang hold fee. they are taking advantage of us passengers..

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26 December 2021 03:12:00 Mohammad

ERROR: The booking that you are trying to retrieve does not exist. Please help me how can I manage my booking. My flight is near and I can't access my booking.

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26 December 2021 01:12:00 Jane

Bakit hindi po maka check in online ang sabi may pending changes, connecting flight kami Cagayan de Oro to Puerto Princesa December 27, 2021

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24 December 2021 02:12:00 Guest

Guest : Regi : Hi, I booked a flight Jan 2-16, 2022. Cebu Pacific cancelled the flight and I was notified via email with options to refund or travel fund. I refunded but its been a week and I havent receive my money yet. I did not receive any email confirmation of my refund too and when I try their portal for Manage Booking it wont recognise my booking reference Nos. Anyone in the same situation or been in one? Did you get the refund and how long was the wait? Thank you 3-4 months daw po bago ma-receive ang refund, according to their staff HOW TO FOLLOW UP? SAME WITH MY SITUATION I DID NOT RECEIVED ANY CONFIRMATION EMAIL

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23 December 2021 02:12:00 christian

i book a ticket and i paid it but i dont have any itenenary then qhen i check it in managing my booking my details didnt appear

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22 December 2021 09:12:00 Guest

Paul Clarke : I have a problem. November 21 booked a return flight to Manila. Within 48 hours the flight was cancelled. Cebu have said different things in a variety of conversations when asked for a refund. Anything from nine months to one month to they don't know. It seems the flights cancelled are now reinstated but at cost of three times of the flight I purchased. This is a border line case of fraud. Furthermore the time taken to refund is a scam. Incidentally their website says refunds are processed 7 to 10 days. No one will accept responsibility and there is not a Government Department in Australia that has any authority to act. So that leaves Cebu Pacific to freely do as they please. My booking number reference EMJYB6B. Flight from Sydney to Manila 12.25pm January 4 for 2 passengers and return 1120pm February 4. HOW DO I GET A REFUND IN 7 TO 10 DAYS AS CEBU PACIFIC FALSELY DECLARE. I could go to TV Current Affairs program and expose their unacceptable con business. Best Regards Paul Clarke Same issue. Have you gotten yours?

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22 December 2021 03:12:00 Guest

Napaka hirap mag complain sa cebu pacific naiwan ako ng flight ko last Dec 14. 7:45am naka pila na ako sa branch office nila sa terminal 3 11am na ako nakausap ng staff nila. wow ubusan ba ito ng oras. pag sa chat ka nman nag complain chat bot ang kausap mo. wow again. pag nag email ka nman ang recommendation is sa chat ka mag inquire wow again. ito po ba yun after sales nyo dahil lowest price kayo. kailagan mag suffer ang mga customer nyo pag meron untoward incident na nangyare.

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21 December 2021 10:12:00 Guests

i did not receive any confirmation email from my requested refund

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20 December 2021 04:12:00 Guest

Regi : Hi, I booked a flight Jan 2-16, 2022. Cebu Pacific cancelled the flight and I was notified via email with options to refund or travel fund. I refunded but its been a week and I havent receive my money yet. I did not receive any email confirmation of my refund too and when I try their portal for Manage Booking it wont recognise my booking reference Nos. Anyone in the same situation or been in one? Did you get the refund and how long was the wait? Thank you 3-4 months daw po bago ma-receive ang refund, according to their staff

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19 December 2021 12:12:00 Guest

Hi! I book a flight for 22nd but I haven't received any confirmation yet, but the payment was already deducted in my GCash account.

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18 December 2021 03:12:00 Guest

Please check the errors when booking through online. We have debited payment without any confirmations or notifications.

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18 December 2021 06:12:00 Guest

I booked a ticket kagabi for my AUnty, from Kuala Lumpur to Manila, her flight will be on 21st December 2021, at may karamdaman sya. Nabawasan ung account ko, pero hindi kame nakatanggap ng itinerary at any email, it is amounting to RM 1455 or approx 18k pesos. Tumawag ako sa customer care, sabi hindi daw ngpush though pero I called the bank here, and I checked sa online account ko, it has been deducted. Sana naman cebupacific ayusin nyo ang system nyo. One day wala ng sasakay sa inyo.

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17 December 2021 12:12:00 Patrick

Probably, 2nd victim here. No Flight Payment Confirmation Received I booked a flight just now Roxas-Manila for December 27. I've paid thru MasterCard, and it didn't redirect me to show my booking reference number yet it deducted on my debit card. I haven't received email confirmation also.

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15 December 2021 09:12:00 Guest

I paid my ticket but I didn't receive any confirmation/email of itinerary. But as I checked my bank acct, already deducted it. Also, I can't find my booked details in manage booking portal.

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14 December 2021 05:12:00 Guest

Have anyone tried booking using a CebPass but didn't continue it, yet the pass' status was ''redeemed''? It has been a couple of days already. Status has yet to change...

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14 December 2021 10:12:00 Guest

Meron na ba sa inyo nagchange flight dates tas ang status is confirmed with payment due? In the first place hindi talaga siya dapat namove. How to resolve ba to

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14 December 2021 01:12:00 Guest

I tried to book new flights and will use my travel fund but upon checking its empty,I havent used it yet ERROR: The booking that you are trying to retrieve does not exist or requires the GetGo member to login.

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12 December 2021 05:12:00 Guest

I have a payment due

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