Cebu Pacific Air Discussion

03 April 2016 10:04:00 Ellynica Jienuard Marcelo

I forgot to print my itinerary receipt and i did not get my confirmation code. How can I retrieve my details so i can pay my flight?

24 March 2016 06:03:00 Guest

Pls xplain this..status of payment is confirmed but booking status is closed..tnx

22 March 2016 12:03:00 Guest

i was in formed that the confirmation number will be sent via email within 24 hours

15 March 2016 05:03:00 Guest

I booked a flight in Cebu pac today, March 15, 201 and i chose to pay in Bayad Centers.Unfortunately, they wouldnt let me pay and sais that i should try to pay online. How can i pay online if i already chose to pay in Bayad centers? Thanks. My booking will expire at 11:59pm :(

14 March 2016 09:03:00 Guest

I availed the Piso Fare Promo of Cebu Pacific and booked a flight last March 9. I immediately paid the itinerary receipt though Bancnet Online. However no single confirmation was received from Cebu Pac. When I follow-up their customer service last March 10, they told that the ticket will be send to my email the following day. But no to avail, I still did not received the itinerary receipt. I made another follow-up last night and the customer service whom I spoke with told me that my flight is still months from now and just wait for the itinerary receipt to be send to my email. I am a bit disappointed because of the inconsistencies of the details. For now, I have to wait and made several follow-up.

10 March 2016 05:03:00 Guest

As per Cebu Pacific, an itinerary receipt for a booking paid at a bank or a business center can be retrieved on the website after a day. If the payment was processed on a weekend, the itinerary receipt will be ready for viewing on Tuesday.

10 March 2016 08:03:00 Iluminada A. Aguinaldo

Good Day! I booked two tickets dated March 4 and March 5 how can I get my itenerary reciept? please e mail me at magnolia090572@yahoo.com thanks!

10 March 2016 04:03:00 Guest

Guest : Hi how can retrieve my reference number so that i could pay to payment center for cebupacific

09 March 2016 02:03:00 Guest

Hi how can retrieve my reference number so that i could pay to payment center for cebupacific

08 March 2016 07:03:00 Guest

Hello I need to get the confirmation number I booked today! Please send me the copy of my iterinary confirmation number in this email: margietai@gmail.com

08 March 2016 07:03:00 summer

Cebupacific, where's my confirmation for my booking? I just paid using metrobank.

08 March 2016 06:03:00 hi

ive paid already through cebuana but i did not recv any confirmation email

08 March 2016 04:03:00 Maicca Sherine Gaa

I have already paid my booking to bdo macau but until now i dont recive the ticket on my email tnx..help plzzz...

08 March 2016 03:03:00 arch

where can i retrieve my confirmation number? because i lost it

04 March 2016 07:03:00 Guest

Seriously Cebu Pacific. Your online booking and payment system sucks. You need to re-evaluate. You have been wasting people's money, time and effort. Upon reading queries below, it seemed that you never did anything to fix whatever tool you have. We all get the same issue over and over and over again. Well, just like the customers below, I have booked and paid my ticket but after 13 hours of waiting, not a single confirmatiin was received. Worst part is I can't on the bookibg status on your site since your 'Manage Booking' page does not havre an option wherein confirmation nunber is not needed, and bookubg reference nunber (14 digit number) can be a substitue. Such a fail. It says without confirmation number we need to call your customer service hotline which by the eay takes you for almost 2 hours to reach or sometimes even impossible to get through the line. REALLY CONVENIENT CEBU PACIFIC, KEEP UP THE GOOD WORK!

03 March 2016 05:03:00 Jean

How to hold a confirmed flight? Or make it Open date flight?

29 February 2016 07:02:00 jen.

how can i retrieve reference number to pay at the payment center. my computer crashed after i tried paying online. pls someone help me. thanks a bunch... :)

25 February 2016 04:02:00 ana

where can i retrieve my confirmation number?

22 February 2016 12:02:00 Ivan amper

Paid through atm but did not receive ahy confirmation

17 February 2016 06:02:00 LOVE JOY JACILDO

Hi!i tried to cancel my return flight in my round trip ticket and change my departure flight date but was not able to confirm the transaction, but when i tried to check my itinerary receipt, i was shock when my status change to confirmed with amount due and the ticket is a total mess. Please explain this to me, why did it happen when i was not able to confirm my transaction.

16 February 2016 05:02:00 Guest

I accidentally checked in online. Our flight is on the 19th which is on friday and i checked in online today which is feb. 16. Will i have problems coming in on the airport?

12 February 2016 03:02:00 Guest

hi. How can I print my itinerary from your website even without your Confirmation Number? Please help. I need an answer asap. Thanks

11 February 2016 06:02:00 Guest

I am also a victim of this seeming scam by Cebu Pacific. I just paid via BDO Master Card, same result as experienced by the other customers. I called the CebuPac Hotline/Customer Service, unable to reach any person, and phone call drops. What is Cebu Pacific's solution / resolution for this disservice?

25 January 2016 07:01:00 Guest

Gud pm cebu pacific i bookd and payed it through cebuana yesterday january 24 2016 but i havent recve my initiary ticket..flight for 2 from manila to iloilo..please need your immidiete actions for this..thanks.

21 January 2016 02:01:00 Guest

hi please send me my confimation number at my email francisco.thrsa04@yahoo.com

21 January 2016 01:01:00 Guest

THE WORST AIRLINE IN THE WORLD!!!! THERE CUSTOMER SERVICE SIMPLY DOESNT EXIST!!!!!!!!!!

20 January 2016 04:01:00 Guest

I didnt recieve my confirmation. I already pay through BDO VIRAC pls response

20 January 2016 03:01:00 theresa j. francisco

i didnt receive my booking confirmation i already payed,

18 January 2016 06:01:00 manilyn centeno

be generous

18 January 2016 06:01:00 manilyn centeno

very understanding

17 January 2016 10:01:00 Rodrigo Cagadas

I booked a domestic flight for tomorrow, and suddenly after paying it the website hanged, so I checked my balance account and there is already a deduction but there are no confirmation number emailed to me.

16 January 2016 07:01:00 Roxane de Saint Denis

Hi, I have paid for 2 flights for 2 persons, from Manila the 6th Feb at 1805 to Puerto Princessa, and from Puerto Princessa to Cebu the 13st. I Haven't received any confirmation, I am really registred on this fligts ? Thank you, Roxane de Saint Denis

12 January 2016 04:01:00 Guest

I booked a flight to Roxas-Manila yesterday and pay after 4 hours through bank (BDO-Iloilo). But until now, I haven't received any confirmation number through email or text message. Please help. I'm getting worried. I read a lot of concerns regarding this matter.

11 January 2016 04:01:00 Shirl Yvonne Lilang

I booked a promo ticket last December 25, 2015 with the details of Iloilo-Puerto Princesa on February 12, 2016. I haven't received any details in my email (sylilang@ymail.com). Kindly send me the booking reference. Thanks and God bless!

09 January 2016 06:01:00 Guest

Guest : I book a ticket and pay via 711 but i forgot to print screen the reference number. How can i retrieve it? same here. i received no email confirmation.

09 January 2016 11:01:00 Guest

I book a ticket and pay via 711 but i forgot to print screen the reference number. How can i retrieve it?

09 January 2016 08:01:00 Kathy

Mam, Kindly remove our travel Insurance to our booking reference 1001 1602 2454 60 before I pay it to BDO. April 10 2015 travel date MAnila to Roxas Thanks

31 December 2015 09:12:00 Guest

How can I retrieve my booking references? I only have my transaction ID.thanks

25 December 2015 10:12:00 Guest

how to retrieve my confirmation number if i forgot to take a picture of it?

23 December 2015 02:12:00 tronjie maningo

that's the receipt kindly send my itinerary... tnx

23 December 2015 02:12:00 Guest

pls help I booked a flight Jan 02,2016 7pm my wife paid it through bdo over the counter.. why I haven't the itinerary, pls help me... tnx

22 December 2015 03:12:00 Ryan Mendoza

Hi, where can i ask my confirmation number? i didn't receive any text or email regarding my confirmation number or my itinerary.. please help

19 December 2015 05:12:00 merlyn

i just want to thank the management of cebu pacific for their kind heart to take fast action in finding my lost bag. merr xmas and more power!

16 December 2015 06:12:00 Guest

I accidentally click confirm to cancel flight.. Is there a way that I can retrieve my flight details to confirmed and not cancelled flight? Tnx

16 December 2015 05:12:00 Patrick John ibanez

I booked a December 22 flight today for my brother Nino Ibanez, but we cant pay the ticket because I still didnt receive any confirmation number. Please send it to my email patrickjohni@yahoo.com. The flight reference number is 1712 1500 3032 44. I hope to have it as soon as possible so we can have it today. God bless and Thank you.

07 December 2015 12:12:00 Guest

Hi, did u get any answer from cebu pac? I have thesame concern with yours. Guest : i forgot to put my 2nd name in the passengers name in the ticket what should i do? i only put my 1st and last name

01 December 2015 04:12:00 Guest

Guest : i booked a flight today for jan 7, 2016 from cdo to manila. i paid through online and checked my account balance, and it had been deducted already but no itinerary receipt given. KIndly troubleshoot this one

27 November 2015 04:11:00 Guest

i booked a flight today for dec 1 cebu-manila and dec 10 manila-cebu. i paid through online but when the system says your payment is processing i didn't get anything or itinerary copy. so I check in your managing booking page ang view my itinerary, i get shock when i saw my status is cancelled and they already deducted my money in my debit card. Please help how to retrieve my money back or my booking flight

25 November 2015 01:11:00 Iona Nagtalon

Please send my confirmation number to my email ionananananalala@gmail.com. My flight is on December 14, 1205-1305. I have not yet paid because I don't have the confirmation number. The payment is due today.

25 November 2015 01:11:00 Iona Nagtalon

Please send my confirmation number to my email ionananananalala@gmail.com. I have not yet paid because I don't have the confirmation number. The payment is due today.