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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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26 September 2022 05:09:00 Guest

Guest : I have tried rebooking flights and I need to pay the difference of fare. But I don't want to pay it. It says pending payment, I can't cancel the pending payment. Cebu Pacific is worst in terms of customer service. I don't know what to do. Anybody can help me to solve this. Talked to their live agent via Facebook and replied these exactly: We are sorry to inform you that you may not be able to board the flight once you fail to settle the pending amount. If you fail to settle the pending amount, the passenger may not be able to board the flight. Once the passenger will be tagged as no show, the ticket will automatically be forfeited. I WANT TO CRY.

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26 September 2022 04:09:00 Guest

I have tried rebooking flights and I need to pay the difference of fare. But I don't want to pay it. It says pending payment, I can't cancel the pending payment. Cebu Pacific is worst in terms of customer service. I don't know what to do. Anybody can help me to solve this.

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25 September 2022 11:09:00 Guest

Cannot book flights on the website from Australia. Totally impossible. Same screen again and again. Why would you fly with an airline that cannot fix their website?

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23 September 2022 09:09:00 Visitor

Hello I have a very long and hard time booking my plane ticket atm. was at the payment loading page but was waiting for an hour, nothing change. is there website down now?

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23 September 2022 12:09:00 Guest

I also am experiencing payment error using my card. It's a huge headache.

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21 September 2022 08:09:00 Guest

Can anyone help me print my OR for my flight last Aug 30 and Sept 3? Booking Ref AJEZQN

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20 September 2022 03:09:00 Guest

What happens to unpaid rebooking fees? Does the flight you initially booked get cancelled?

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19 September 2022 10:09:00 Guest

Guest : "You may only make one booking at a time Please close any tabs with Cebu Pacific open and try again" I have no tabs open other than the Cebu Pacific one, and this is all that pops up when it asks me to manage my booking. Is this for real? Same here. I tried many ways I even download their app but it's not working too... I don't know what happen to their web.

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19 September 2022 05:09:00 Angie calagadmo

What is ssr and kckn? Why i am restricted?

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18 September 2022 06:09:00 Louise

Gunz : I tried to book the ticket but the web is so slow and cant proceed any booking Same here! I keep getting an error message at payment stage 🙃

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18 September 2022 11:09:00 Gunz

I tried to book the ticket but the web is so slow and cant proceed any booking

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17 September 2022 05:09:00 Guest

"You may only make one booking at a time Please close any tabs with Cebu Pacific open and try again" I have no tabs open other than the Cebu Pacific one, and this is all that pops up when it asks me to manage my booking. Is this for real?

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14 September 2022 09:09:00 Guest

Guest : Guest : same ..its a shitty airlines ..even u call their so called 24/7 hotline.. its nothing since they will still throw u to their stupid website.. f**t of Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , its been two weeks now they dont resolve the issue Im willing to pay for the price differences too, I dont know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I dont want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , its been two weeks now they dont resolve the issue Im willing to pay for the price differences too, I dont know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I dont want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , its been two weeks now they dont resolve the issue Im willing to pay for the price differences too, I dont know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I dont want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Hi i also have the same concern. Is it resolved?

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12 September 2022 11:09:00 Guest

Guest : Same :( Now we can't book again because they got the money already. This is the worst! Guest : I dont receive Itinerary Receipt due to an error on the website. My balance on my bank account was deducted I have reference number. Same😪 dunno how to get my money back, bank said it was successful payment and provide me the transaction code and nothing they can do to cancel. Yet cebu pacific customer service said their system denied the payment and its a float money have to coordinate with the bank.😪

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11 September 2022 11:09:00 Guest

click manage booking..what happens? * nothing!!! cant manage booking zero help zero customer service. * scum bag theives easy to grab your $$ then impossible to get any help,call their help line? got 3 to 4hrs on hold ahead.. * these rat bastards!!!

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11 September 2022 11:09:00 Guest

Guest : any update???? Guest : Booked for a round trip ticket since this afternoon, paid using my credit card. My bank sent and OTP confirming my purchase but after i typed/encoded it popped up a dialog says "unable to process transaction due to a system issue or an error....." called my bank but unable to get my call due to volume of callers. Worried about my payment it might deducted to my account. Pls fix your payment system.. Used our debit card but was unsuccessful so I transferred money to my gcash account and used it to purchase tickets.

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10 September 2022 09:09:00 Guest

Same problem. It is a difficult website to access. Cebu Pacific appear to be disinterested in improving it. The airline must be missing out on numerous bookings due to the inferior website. PAL and AirAsia website are working fine. Cebu Pacific Facebook page recommends refreshing your browser, but this doesnt have any effect.

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10 September 2022 09:09:00 Guest

Dearu : For a month already Cebu Pacific website has always been showing "Sorry, we're having trouble loading this page". Can't even login and book flights. Better go with Philippine Airlines!

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10 September 2022 01:09:00 Guest

Any update regarding what happened to you?

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10 September 2022 01:09:00 Guest

Any update regarding this?

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10 September 2022 01:09:00 Guest

Any update? Same😪 dunno how to get my money back, bank said it was successful payment and provide me the transaction code and nothing they can do to cancel. Yet cebu pacific customer service said their system denied the payment and its a float money have to coordinate with the bank.😪

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10 September 2022 01:09:00 Guest

Have you get your money back?

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08 September 2022 07:09:00 Dearu

For a month already Cebu Pacific website has always been showing "Sorry, we're having trouble loading this page". Can't even login and book flights. Better go with Philippine Airlines!

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06 September 2022 02:09:00 CHOLO

Has anyone ever experienced having their flight schedules changed without getting an email notice? What did you do to address it?

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06 September 2022 12:09:00 ANGELITA

I accidentally encoded birthday at 1961 so senior citizen discount was applied, then I realized later the mistake because birth year is 1965. I tried the update guest details but nothing happened. What should be done? Customer care says wait and FB messenger says wait. Anybody with the same experience? This is Cebu Pacific flight to Bohol and Back to Manila. Thanks.

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03 September 2022 09:09:00 Guest

I paid thru Gcash but eventually after payment when the page is about to redirect me from the previous page, none pop out. but my Gcash balance was deducted and it was logged on the transaction activities.

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02 September 2022 04:09:00 Guest

Hi do i need to enter destination address for cebu pacific flight?is it still required?my parents scheduled flight is tomorrow.Thanks!

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02 September 2022 03:09:00 Aizhia Marielle De La Cruz

Good day! I would like to change my additional purchases of 20kg Extra Baggage and aizhia marielle de la cruz travel tax into 20kg Extra Baggage only. I misunderstood the information that i've saw because i thought it is the total cost of my extra baggage purchase with my name on it. please consider my request thank you.

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30 August 2022 01:08:00 Tom D

Best solution is simply fly PAL. CEBU website is the worse in the world. Wasted 3 days trying to manage a booking. What a disgrace.

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29 August 2022 05:08:00 Guest

Guest : I booked and paid using credit card, but Cebu Pac said that payment was unsuccessful. However, my credit card bank notified me that I was charged already. How will Cebu Pacific resolved this? I called my bank and they confirmed that the payment went through and I am charged. Now, its so hard to request reversal since they need proof from Cebu Pacific that the booking was cancelled. There was no customer service agent to talk to and was advise to chat knowing that I was talking to a robot! Guest : I booked and paid using credit card, but Cebu Pac said that payment was unsuccessful. However, my credit card bank notified me that I was charged already. How will Cebu Pacific resolved this? I called my bank and they confirmed that the payment went through and I am charged. Now, its so hard to request reversal since they need proof from Cebu Pacific that the booking was cancelled. There was no customer service agent to talk to and was advise to chat knowing that I was talking to a robot! This thing also happend to me as well. In my case, I used paypal, so I have put claim on both paypal and Cebu Pacific. If there are similar cases in which customers undergo the same issue, we will be able to put more stronger voice for refund or any compensation.

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26 August 2022 03:08:00 Guest

I've been trying to book a flight for several days now, but I still can't since I can't get past the Guest Details page and the Add-ons page would not load properly. The website prompts me to refresh the whole page (maximum of two times only), saying that they're having trouble loading the page, and then I get redirected back to the Home page. The whole process of finding the flight again and filling in my details and encountering the same error over and over again has gotten frustrating now.

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25 August 2022 11:08:00 Guest

any update???? Guest : Booked for a round trip ticket since this afternoon, paid using my credit card. My bank sent and OTP confirming my purchase but after i typed/encoded it popped up a dialog says "unable to process transaction due to a system issue or an error....." called my bank but unable to get my call due to volume of callers. Worried about my payment it might deducted to my account. Pls fix your payment system..

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25 August 2022 02:08:00 Guest

Guest : I dont receive Itinerary Receipt due to an error on the website. My balance on my bank account was deducted I have reference number. Same😪 dunno how to get my money back, bank said it was successful payment and provide me the transaction code and nothing they can do to cancel. Yet cebu pacific customer service said their system denied the payment and its a float money have to coordinate with the bank.😪

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25 August 2022 01:08:00 Guest

Any update regarding the refund

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25 August 2022 01:08:00 Guest

Guest : I have the same issue. Were u able to get your money back? Guest : Hello! Did you fix your issue? i have a same issue after confirmation of my card details the error keeps coming. the payment successfully deduct from my account but i did not get booking reference and the airline keeps saying they did not receive any payment. How come?? bank confirm the successful payment and even provide the authorization code provided to cebupac. any update?

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24 August 2022 12:08:00 Guest

I booked and paid using credit card, but Cebu Pac said that payment was unsuccessful. However, my credit card bank notified me that I was charged already. How will Cebu Pacific resolved this? I called my bank and they confirmed that the payment went through and I am charged. Now, its so hard to request reversal since they need proof from Cebu Pacific that the booking was cancelled. There was no customer service agent to talk to and was advise to chat knowing that I was talking to a robot!

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23 August 2022 08:08:00 Guest

I have the same issue. Were u able to get your money back? Guest : Hello! Did you fix your issue? i have a same issue after confirmation of my card details the error keeps coming. the payment successfully deduct from my account but i did not get booking reference and the airline keeps saying they did not receive any payment. How come?? bank confirm the successful payment and even provide the authorization code provided to cebupac.

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22 August 2022 06:08:00 Guest

How can I not rebook my booking. The website asks to change new website and come back to the old website.. its so difficult and hassle for customers. Honestly, i never have a smooth booking in your website and most of the time its down. Sad

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21 August 2022 11:08:00 Guest

Guest : Guest : Guest : I booked and paid online, tried many times as it kept saying payment "unsuccessful" due to bla bla bla. So I tried again and used the other card. The other card payment is successful but then to my surprised, the unsuccessful payment from the other card was also deducted. Pease help how do I get my money back. It's absolutely DOUBLE CHARGE. Their customer service is a ROBOT! It's NO use😨 How did you resolve this? I tried booking last night. Cebu Pacific sent an email that payment was unsuccessful, but my credit card was already charged. Any update? Cebu Pacific is pointing out the bank and vise versa. This is really horible!!!

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21 August 2022 05:08:00 Guest

Guest : Guest : I booked and paid online, tried many times as it kept saying payment "unsuccessful" due to bla bla bla. So I tried again and used the other card. The other card payment is successful but then to my surprised, the unsuccessful payment from the other card was also deducted. Pease help how do I get my money back. It's absolutely DOUBLE CHARGE. Their customer service is a ROBOT! It's NO use😨 How did you resolve this? I tried booking last night. Cebu Pacific sent an email that payment was unsuccessful, but my credit card was already charged. Any update?

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21 August 2022 05:08:00 Guest

Unsuccessful payment but my credit card bank notified me that otherwise. Who should i call the bank or CP?

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21 August 2022 04:08:00 Guest

Guest : I booked and paid online, tried many times as it kept saying payment "unsuccessful" due to bla bla bla. So I tried again and used the other card. The other card payment is successful but then to my surprised, the unsuccessful payment from the other card was also deducted. Pease help how do I get my money back. It's absolutely DOUBLE CHARGE. Their customer service is a ROBOT! It's NO use😨 How did you resolve this? I tried booking last night. Cebu Pacific sent an email that payment was unsuccessful, but my credit card was already charged.

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19 August 2022 07:08:00 Guest

Guest : Guest : Redirection to payment keeps spooling and eventually, the session expires. And since the guest list is not also working, my time is consumed answering the booking details all over again. I've been trying to book for how many days now. dont worry. you are not alone. dumb CP can't fix anything but just fooling you with "I will forward your concern to IT team. I've been trying for a week now Guest : I booked and paid online, tried many times as it kept saying payment "unsuccessful" due to bla bla bla. So I tried again and used the other card. The other card payment is successful but then to my surprised, the unsuccessful payment from the other card was also deducted. Pease help how do I get my money back. It's absolutely DOUBLE CHARGE. Their customer service is a ROBOT! It's NO use😨 We have similar problem. If may I ask, how did u resolve the problem? I'm in such a dilemma right now.

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17 August 2022 09:08:00 Guest

I cant proceed to payment page, it always bring me back to the booking summary whenever I tried to proceed to payment.. Fix your payment system.

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15 August 2022 11:08:00 Guest

I booked and paid online, tried many times as it kept saying payment "unsuccessful" due to bla bla bla. So I tried again and used the other card. The other card payment is successful but then to my surprised, the unsuccessful payment from the other card was also deducted. Pease help how do I get my money back. It's absolutely DOUBLE CHARGE. Their customer service is a ROBOT! It's NO use😨

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13 August 2022 11:08:00 Guest

Guest : Redirection to payment keeps spooling and eventually, the session expires. And since the guest list is not also working, my time is consumed answering the booking details all over again. I've been trying to book for how many days now. dont worry. you are not alone. dumb CP can't fix anything but just fooling you with "I will forward your concern to IT team. I've been trying for a week now

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08 August 2022 01:08:00 Guest

Redirection to payment keeps spooling and eventually, the session expires. And since the guest list is not also working, my time is consumed answering the booking details all over again. I've been trying to book for how many days now.

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07 August 2022 09:08:00 Guest

What happen to your system? After supplying my good feedback to your survey on my first booking...and now it's so disgusting because I've been encountering issue after trying several times that says "You can only make one booking at a time..." I even tried to refresh and shutting down my device but same issue occur.

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07 August 2022 11:08:00 Rubilyn Casem

I cant proceed to payment page, it always bring me back to the booking summary whenever I tried to proceed to payment

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06 August 2022 01:08:00 Guest

Booked for a round trip ticket since this afternoon, paid using my credit card. My bank sent and OTP confirming my purchase but after i typed/encoded it popped up a dialog says "unable to process transaction due to a system issue or an error....." called my bank but unable to get my call due to volume of callers. Worried about my payment it might deducted to my account. Pls fix your payment system..

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