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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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04 December 2021 02:12:00 Regi

Hi, I booked a flight Jan 2-16, 2022. Cebu Pacific cancelled the flight and I was notified via email with options to refund or travel fund. I refunded but its been a week and I havent receive my money yet. I did not receive any email confirmation of my refund too and when I try their portal for Manage Booking it wont recognise my booking reference Nos. Anyone in the same situation or been in one? Did you get the refund and how long was the wait? Thank you

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04 December 2021 02:12:00 Guest

Good morning po.. Nag book po ako last night ng ticket para sa lola ko.. then nung done na sa payment at ina antay ko nlang po lumabas ung itinerary ticket nag error po.. pero na deduct na po sya credit card ng tita ko.. Wala din ako na receive sa email ko. Paano po kaya ang gagawin ko.. thank you po

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03 December 2021 11:12:00 Just trying to help

Hi fellow travellers, for those with concerns about inconsistent travel fund expiration you can check it through their old website link: book.cebupacificair.com/Member/MyTravelF... if asked to login, just login the associated account and go to the same url it should list there the details of your travel fund where expiry date can be found which is more accurate than the one they provide during checkout

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02 December 2021 08:12:00 Guest

Hello. Super pass only applies to selected flights, selected routes, selected dates. You should find other dates with green CEB Super Pass logo beside the flight. The super pass is a scam of Cebu Pacific. It cannot be used on all flights. Not recommendable for use of passengers with required flight dates. Sorry. Guest : Good day Cebu Pacific I am trying to book a flight using my Super Pass. However it appears I have to pay the regular full price for the flight. Please clarify how I can redeem the Super Pass without paying the full fare.

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02 December 2021 09:12:00 Guest

Sino acquiring bank nyo? Gang ngayon dipa narereturn refund ko

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02 December 2021 04:12:00 Paul Clarke

I have a problem. November 21 booked a return flight to Manila. Within 48 hours the flight was cancelled. Cebu have said different things in a variety of conversations when asked for a refund. Anything from nine months to one month to they don't know. It seems the flights cancelled are now reinstated but at cost of three times of the flight I purchased. This is a border line case of fraud. Furthermore the time taken to refund is a scam. Incidentally their website says refunds are processed 7 to 10 days. No one will accept responsibility and there is not a Government Department in Australia that has any authority to act. So that leaves Cebu Pacific to freely do as they please. My booking number reference EMJYB6B. Flight from Sydney to Manila 12.25pm January 4 for 2 passengers and return 1120pm February 4. HOW DO I GET A REFUND IN 7 TO 10 DAYS AS CEBU PACIFIC FALSELY DECLARE. I could go to TV Current Affairs program and expose their unacceptable con business. Best Regards Paul Clarke

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01 December 2021 03:12:00 Guest

Unhappy flyer : Same issue happened. I've tried to rebook my flight up until the payment page and after clicking submit OTP the website says they've detected an unauthorized activity from my browser. It's been like this from different browsers and devices. Worst part is the have the most annoying customer service. Hi, did this get resolved? Currently experiencing the same problem.

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29 November 2021 08:11:00 Limwell

Bakit nilipat nyo ang arrival ko sa cebu taga batangas ako

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29 November 2021 11:11:00 Guest

Hi my partner booked a flight for me which is bound to thailand last saturday..But I didnt receive any email yet..pano ko malalaman reference number..This is my first time travel.Please help me with my concern..Thank you in advance

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28 November 2021 09:11:00 Guest

Hi, we had this issue just recently: "ERROR: Sorry, we can't check you in yet because your booking has an outstanding balance. Please settle your balance to check into your flight." To anyone who is also experiencing this, you can try double checking your balance through "Manage Booking". We had already paid our initial booking fee, but somehow, we had an unsettled 112 pesos in our booking. After settling, that we were successfully able to check in. Hope this helps.

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28 November 2021 11:11:00 Unhappy flyer

Same issue happened. I've tried to rebook my flight up until the payment page and after clicking submit OTP the website says they've detected an unauthorized activity from my browser. It's been like this from different browsers and devices. Worst part is the have the most annoying customer service.

Cebu Pacific Air 
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27 November 2021 04:11:00 Guest

I just really need answers po coz their chat bot is useless I can't even call their hotline

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27 November 2021 04:11:00 Guest

Hi I would like to ask... Nag avail ako seat sale d ko pa nagamit nag request ako refund but changed my mind can i still use the ticket? That's 1 week from now

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26 November 2021 09:11:00 Guest

Doris : Same thing happened to me. This is the 3rd time, my first transaction, I used GCASH. Amount was deducted from my GCASH balance but no travel details found. 2nd, credit card and now, another transaction with the same issue. How can we solve this? Anyone who knows? call up your bank and tell them of the issue. cebpac won't do anything because they're too lazy to fix their website's issue

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25 November 2021 11:11:00 Guest

Can anyone help what is the meaning of Restricted SSR(s) KCKN? I cannot check-in for tomorrow's flight

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25 November 2021 09:11:00 Doris

Same thing happened to me. This is the 3rd time, my first transaction, I used GCASH. Amount was deducted from my GCASH balance but no travel details found. 2nd, credit card and now, another transaction with the same issue. How can we solve this? Anyone who knows?

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24 November 2021 05:11:00 Guest

Zee : I had somewhat of the same dilemma a few hours ago. I booked a flight, entered my card details, entered my OTP and got charged in my credit card. But the app got stuck i. The processing tab. After getting all payment details, it got stuck in the loading page with a yellow airplane logo. After waiting for about 15-20 mins. I decide to close the app and restart in the hopes of going back to the same page. But to no avail, nothing. No reference number sent to my email or mobile number, but my card got CHARGED! Its frustrating. Flight is on the 3rd of Dec, I already sent a feedback form but I know better than to wait for them cuz it takes the airline several days before even getting back to me. Guest : I booked a flight last night and it was confirmed, I got my reference # but didnt received any emails about my Itinerary and OR. But when I check it in manage booking it says that theres no booking with that reference #. Any same situation? ☹ Same thing happened to me right now! Huhu does that mean that the transaction did not proceed? It was said on the app that the payment transaction was successful but then the app sort of got stuck and after a few minutes it went back to the menu. I did not get any message or email after that :( do you have any updates regarsing this?

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23 November 2021 03:11:00 Zee

I had somewhat of the same dilemma a few hours ago. I booked a flight, entered my card details, entered my OTP and got charged in my credit card. But the app got stuck i. The processing tab. After getting all payment details, it got stuck in the loading page with a yellow airplane logo. After waiting for about 15-20 mins. I decide to close the app and restart in the hopes of going back to the same page. But to no avail, nothing. No reference number sent to my email or mobile number, but my card got CHARGED! Its frustrating. Flight is on the 3rd of Dec, I already sent a feedback form but I know better than to wait for them cuz it takes the airline several days before even getting back to me. Guest : I booked a flight last night and it was confirmed, I got my reference # but didnt received any emails about my Itinerary and OR. But when I check it in manage booking it says that theres no booking with that reference #. Any same situation? ☹

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23 November 2021 04:11:00 Guest

Good day Cebu Pacific I am trying to book a flight using my Super Pass. However it appears I have to pay the regular full price for the flight. Please clarify how I can redeem the Super Pass without paying the full fare.

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21 November 2021 02:11:00 Nimah Pongo

Greeting to you Cebu Pacific Aurline. I would like to ask the process of paying of my balance due to my ticket rebooking. I've tried paying through 7/11 yet the machine requires the reference no. In which is composed of letters and no. Yet the screen shows that only numbers can be entered.

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17 November 2021 06:11:00 Guest

I booked a flight last night and it was confirmed, I got my reference # but didnt received any emails about my Itinerary and OR. But when I check it in manage booking it says that theres no booking with that reference #. Any same situation? ☹

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17 November 2021 03:11:00 Guest

Guest : It seemed like I was charged twice for my booking for 3 flights with Cebu Pacific Air using online card payment with LandBank Savings account through Mastercard /VISA. Last January 29, 2019, between 12:30 to 2:00 am, I booked 3 (three) One way flights: 1. Legazpi to Manila Wednesday 24 July 2019 ,2020 H (8:20PM) Legazpi Airport to Wednesday 24 July 2019 , 2135 H (9:35PM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City Total amount: 1, 366.76 2. Manila to Legazpi Thursday 13 June 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Thursday 13 June 2019 ,0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 3. Manila to Legazpi Tuesday 30 July 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Tuesday 30 July 2019 , 0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 TOTAL: 4,170.28 This was during the January 27-29, 2019 Sale Period for Travel Period June 1-Dec 31, 2019. ASC Ref C022I012419C. All transactions were successful and I was sent the Itinerary Receipts thru my e-mail along with the Official Receipts (the screenshots of which are included in this letter and the documents attached to this e-mail). However the Official receipts for July 24 and July 30 flight indicated ERROR. All of the transactions were charged to my LandBank Savings account through Matercard/VISA payment. Today, January 31, 2019, at 4:00 PM, as I was checking my balance for the said account, I noticed that my current balance is only P 13,337.95 instead of P 17, 508.23. I havent had any transaction with this account after the 3 flight bookings with Cebu Pacific Air. My previous balance, P 21, 678.51 was deducted P 8, 340.56, which is twice the total amount of all the transactions for booking the 3 flights, which is only P4,170.28. Based on the Statement of Account from Landbank i-access, a total of P4, 170.28 from the 3 transactions were recorded. However, the current balance states otherwise. HOW do I clarify whether there has been double-charging for the 3 bookings and how may we settle to refund the excess charges? Hello! May I ask if this has been solved? If yes, how? Did you get a refund?

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16 November 2021 09:11:00 Guest

any resolution? same sit here. i booked a flight and the charges are pending due to system issue Jam : Pau : Hello good morning. I booked a flight last night then unable to process, use another payment method but it was deducted in my gcash account. How can I retrieve my money on gcash Same! I booked a flight yesterday. I was gonna pay it using my credit card. But the page was loading for so long and after a while I was redirected to another page that says "504 gateway timeout". I refreshed the page several times. It turns out, my credit limit was charged as many times as I refreshed the page the my banking app says the transactions are still pending. I called my credit card company and I was instructed to call Cebu Pacific to drop these transactions first before attempting to book again. The problem is, Cebu Pacific has no customer service hotlines I could call. Charliebot is hardly helping. Jam : Pau : Hello good morning. I booked a flight last night then unable to process, use another payment method but it was deducted in my gcash account. How can I retrieve my money on gcash Same! I booked a flight yesterday. I was gonna pay it using my credit card. But the page was loading for so long and after a while I was redirected to another page that says "504 gateway timeout". I refreshed the page several times. It turns out, my credit limit was charged as many times as I refreshed the page the my banking app says the transactions are still pending. I called my credit card company and I was instructed to call Cebu Pacific to drop these transactions first before attempting to book again. The problem is, Cebu Pacific has no customer service hotlines I could call. Charliebot is hardly helping.

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16 November 2021 05:11:00 Guest

Hello, any solution's? Just happened to me right now.

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16 November 2021 11:11:00 Guest

Were you able to resolve this issue? I am also trying to use my Travel Fund to pay for a new booking, but it says it is EMPTY! I tried this on the mobile app and their website, and I get the same result. That chatbot isn't helping either. Please somebody, HELP!

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15 November 2021 11:11:00 Guest

I also have the same problem I have travel fund in my account and when I signed back in they said that the account is not in their system and when I try to reset my password they mail me on how I can reset my password but when I reset my password they said that my password did not meet their requirements. Apparently I tried different password and the passwords that I try are very hard and meet their requirements. Hope someone here also has the same situation as mine who can help me solve the problem their chat bot is useless.

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15 November 2021 06:11:00 Guest

Guest : Seems ceb pac has no plans on returning our travel fund. They no longer have hotlines, the charlie bot is no help and their website is down. Maybe we can file a formal complaint or if there's any way these issues will expose to media. I recently purchased a ticket for my husband and when it was time to pay using credit card, the page indicated ERROR so we thought everything didn't go through since there was no message of confirmation also. We successfully booked from ano ther airline and that is when they emailed us that the flight we booked from them was confirmed. Now we are trying to contact customer services and went to their main ticket counter at the airport, they inly referred us to their manila customer service. What kind of system and service is this, Cebpac??!

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14 November 2021 07:11:00 Guest

Guest : Seems ceb pac has no plans on returning our travel fund. They no longer have hotlines, the charlie bot is no help and their website is down. Maybe we can file a formal complaint or if there's any way these issues will expose to media. I wanted to join if there are people wanting to file a complaint about the travel fund. I was also wondering when I signed back in using my correct email and password it says the email is not in their system. My travel fund is supposed to expire February 2022. It seems like the Cebu pacific air is scamming people through their unclaimed travel fund.

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11 November 2021 08:11:00 Guest

I just called their Australian hotline! You guys can try it.

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11 November 2021 07:11:00 Jam

Pau : Hello good morning. I booked a flight last night then unable to process, use another payment method but it was deducted in my gcash account. How can I retrieve my money on gcash Same! I booked a flight yesterday. I was gonna pay it using my credit card. But the page was loading for so long and after a while I was redirected to another page that says "504 gateway timeout". I refreshed the page several times. It turns out, my credit limit was charged as many times as I refreshed the page the my banking app says the transactions are still pending. I called my credit card company and I was instructed to call Cebu Pacific to drop these transactions first before attempting to book again. The problem is, Cebu Pacific has no customer service hotlines I could call. Charliebot is hardly helping.

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11 November 2021 06:11:00 Guest

when are Cebu Pacific commencing flights to Sydney? No one to call or discuss - terrible PR Only a robot to chat with which is another minus in PR Booking system shows flights available in Jan 2022 - but after entering in 4 persons details will not accept payment Pretty useless

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11 November 2021 02:11:00 Pau

Hello good morning. I booked a flight last night then unable to process, use another payment method but it was deducted in my gcash account. How can I retrieve my money on gcash

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10 November 2021 03:11:00 Te Chona

Am I the only one who's having a hard time proceeding with my booking payment? its loading forever then I have to fill out the details again because the loading takes too long.

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07 November 2021 04:11:00 Guest

Guest : Seems ceb pac has no plans on returning our travel fund. They no longer have hotlines, the charlie bot is no help and their website is down. Maybe we can file a formal complaint or if there's any way these issues will expose to media. I agree. I just really wished that the issues will be exposed to media. There's no sense in removing their hotlines. They do not reply on emails, charlie bot is useless and there's always no available live chat agent

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05 November 2021 03:11:00 Casio, jennifer

I paid already in gcash for my flight booking but I accidentally refresh so I didn't get my booking reference. I have a reference number in gcash to prove that I already pay

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05 November 2021 08:11:00 Guest

Hi! How would i know if my booking is already valid/confirmed. On the app, it's indicated as confirmed but I have not received an email. On my mastercard, payment status is pending. Thanks.

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04 November 2021 06:11:00 Guest

I am unable to pay using the cebu pac app!

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03 November 2021 12:11:00 Guest

stupid airline!!!! no csr to speak with-only Charlie the bot! no live agent available, website not responding properly to links provided!

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02 November 2021 12:11:00 Jenny

Hi, I paid last nov 1 amounting to 32,056.99 for my rlundtrip flight to dubai. the amount was already deducted but there's no itinerary received in gmail. please help me fix this as the amount is too expensive

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30 October 2021 01:10:00 Guest

Guest : im booking now. i reviewed my email and my travel fund expiry is on jul 2023. but when using the travel fund it says my travel fund is empty. I am experiencing the same.

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28 October 2021 09:10:00 Mac

Guest : Ash : Guest : Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have its suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month. Hello. I experience the same. Any response from them? I experience the same. any solution? No solution. I paid my ticket using another card again. And my previous payment that they charged for unsuccessful booking is gone. No way to get it back.

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27 October 2021 06:10:00 Guest

Ash : Guest : Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have its suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month. Hello. I experience the same. Any response from them? I experience the same. any solution?

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25 October 2021 07:10:00 Guest

Guest : Hello, may I know if you got a confirmation of your booking now? Or a refund? I have already paid for all the incurred cost but after the payment, its web interface just returned to home. There was no confirmation shown in the web, no itinerary record, nor any glimpse of info sent in my email. As i reviewed my bank's app, the amount was deducted with no banking history.

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25 October 2021 05:10:00 Guest

Seems ceb pac has no plans on returning our travel fund. They no longer have hotlines, the charlie bot is no help and their website is down. Maybe we can file a formal complaint or if there's any way these issues will expose to media.

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22 October 2021 03:10:00 GUEST G

Hi can i ask the list of your partners hotel so i can book for my quarantine thanks

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22 October 2021 02:10:00 Guest

im booking now. i reviewed my email and my travel fund expiry is on jul 2023. but when using the travel fund it says my travel fund is empty.

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21 October 2021 11:10:00 Ash

Guest : Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have its suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month. Hello. I experience the same. Any response from them?

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20 October 2021 09:10:00 Guest

I have already paid for all the incurred cost but after the payment, its web interface just returned to home. There was no confirmation shown in the web, no itinerary record, nor any glimpse of info sent in my email. As i reviewed my bank's app, the amount was deducted with no banking history.

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19 October 2021 08:10:00 Guest

I booked a flight for my mom and since i have to change the inputs in the debit card details,i checked first the guest details to double check it then when I proceed to payment section it shows some add ons that I want to change but when I click the add on tab it just keeps on loading that's why i decided to just exit the entire tab of my booking. But after that, upon checking the travel voucher it says that it is already redeemed. Now when I go to manage booking it appears that the booking is closed due to process payment issue. Can anyone help me to fix this issue?

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16 October 2021 05:10:00 Guest

Guest : Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have its suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month. Did they responded? Same happen to me just today. Booked and paid via gcash but no reference from cebu pac.

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