Cebu Pacific Air Discussion

20 October 2019 12:10:00 Guest

I booked a flight yesterday and already paid for it via 7/11 but I haven't received my itinerary. When I looked at the manage booking it says confirmed with payment due

11 September 2019 04:09:00 lyanna

we would like to follow up on RUFU TOMIZAWA's passport we received an automated text from DFA that there is a delay on its delivery can we claim the passport here in manila? we need it as soon as possible for his flight to Japan . Thank you and we we're hoping for your immediate response

10 September 2019 06:09:00 Guest

invalid service reference number

09 September 2019 06:09:00 Izagen

Have been booking a flight for my sis in law but everytime I proceed to payment there are no options for over the counter payment. Did they remove over the counter options?

21 August 2019 06:08:00 Guest

cannot book ticket online. site will not move forward to pay and confirm. so what?

21 August 2019 06:08:00 Guest

cannot book a ticket on cebu pacfic. site stalls out after flight selection. what to do?

20 August 2019 02:08:00 Bayee

I cannot retrieve my booking on manage booking of your website through the reference number stated on the itinerary. I had to change the flight detail and move the departure a day earlier.

19 August 2019 10:08:00 amy

can you help me rebook my ticket? my flight is on.september 2nd via hongkong...there is a situation going on in.HK so please help ...i am rebooking my daughter's ticket also...

04 July 2019 02:07:00 Jeff

Jeff : Hello, I got a confirmed itinerary for my wife for a july 24 departure flight and july 30 arrival from hk to ph to hk. The problem is that there is an emergency situation and she need to rebook her flight which I did but what happenen was it seems I need to pay a new roundtrip ticket. First rt ticket was paid and I received the itinerary, if I will pay the second qoutation what will happen to my first payment? Doing some research some people says that I will pay the second one and I will get the difference between the 2. Anyone can confirm this? Re-booking of flight need second payment? Quoting my own post to shorten.. Please respond if anyone knows . thanks

04 July 2019 02:07:00 Jeff

Hello, I got a confirmed itinerary for my wife for a july 24 departure flight and july 30 arrival from hk to ph to hk. The problem is that there is an emergency situation and she need to rebook her flight which I did but what happenen was it seems I need to pay a new roundtrip ticket. First rt ticket was paid and I received the itinerary, if I will pay the second qoutation what will happen to my first payment? Doing some research some people says that I will pay the second one and I will get the difference between the 2. Anyone can confirm this?

03 July 2019 10:07:00 Guest

Yohanne : Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢 how did you solve ths problem po?

03 July 2019 10:07:00 Guest

Hi po. I booked my ticket at cebu pac and paid it ij 7 connect but they did not send me any itinerary. Can I refund my money? What should I do?

03 July 2019 01:07:00 Gilda

In bookings, what does "Default Status" mean?

25 June 2019 12:06:00 Guest

Hi. I booked an flight on jume 29, today i resched it to june 28 it was already confirmed and due for payment. However havent paid it yet. Will my flight be reverted to june 29?

22 June 2019 08:06:00 Guest

im not sure if Cebu pacific read here.

 

21 June 2019 06:06:00 Yohanne

Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢

21 June 2019 05:06:00 Yohanne

Jenny : Made a booking today. The amount was deducted from credit card but no booking confirmation. What should i do? Pls. Help I experienced the same, also booked yesterday, credit card deduction (payment) done but the status in the web still not confirmed, my flight will be nextweek and weary how to fix this since cannot reach any customer service because all lines are busy.

20 June 2019 01:06:00 Guest

I already paid for my ticket at bdo butI haven't recieve my itenerary tru email

20 June 2019 03:06:00 Jenny

Made a booking today. The amount was deducted from credit card but no booking confirmation. What should i do? Pls. Help

14 June 2019 08:06:00 Guest

Guest : same issue here. Were you able to resolve this? Guest : Hi! I've tried several times paying booked tickets thru gcash, but the reference number is always invalid. What should I do? I have the same issue. Is your issue resolved already? Thanks.

12 June 2019 09:06:00 Guest

Did cebu pacific air removed its payment option on remittance centers and convenience stores? Credit card and paypal are the only way left where i can manage my bookings.

12 June 2019 05:06:00 Guest

Guest : I just booked a flight from Ho Chi Minh to Davao, traveling on 24 July, 2019. I have been deducted from my debit card but no booking confirmation. What is happening? i have the same problem, how did you do to resolve this?

12 June 2019 08:06:00 Guest

Leajane : Bakit walang payment center sa payment mode? Same problem here. 😐 Hope they will resolve this quickly

12 June 2019 06:06:00 Leajane

Bakit walang payment center sa payment mode?

11 June 2019 05:06:00 Guest

Guest : Hi! I've tried several times paying booked tickets thru gcash, but the reference number is always invalid. What should I do? I have the same issue. Is your issue resolved already? Thanks.

10 June 2019 04:06:00 Guest

i pay thru landbank, i already received my online receipt and itenerary thru email but, my money was returned, and it says there "decline" but when i manage booking, it says there confirmed.. help me. I wanted to pay already

10 June 2019 03:06:00 shielah

i received my confirmation and itinerary in my email.. but the amount was once deducted in my bpi debit card, but after a day, the payment was returned to me.. how to solve it?

08 June 2019 12:06:00 Guest

I made a booking Yesterday ho chi minh to manila for July 13. It is confirmed and paid however i did not receive any email from them.

08 June 2019 01:06:00 Guest

Hi! I've tried several times paying booked tickets thru gcash, but the reference number is always invalid. What should I do?

06 June 2019 02:06:00 Guest

Guest : I just booked a flight from Ho Chi Minh to Davao, traveling on 24 July, 2019. I have been deducted from my debit card but no booking confirmation. What is happening? Did cebu pacific fixed your issue?thanks..i have same issue

05 June 2019 11:06:00 Guest

I just booked a flight from Ho Chi Minh to Davao, traveling on 24 July, 2019. I have been deducted from my debit card but no booking confirmation. What is happening?

27 May 2019 08:05:00 Guest

I made an online booking at Cebu Pacific website today 27 May 2019. I used my credit card to pay and got an SMS from my bank that my credit card was charged for AED 621.87 for it. But the Booking reference I got is not working. It says it does not exist. Can you explain whats happening here???

25 May 2019 07:05:00 Guest

So ngaun sino mag aadjust kami?how can we add baggage if your website is not accessible. We wanted to add but now we couldn't do anything.Ive been trying to get an access to this site even if Im burning candles here just to find solution....

24 May 2019 11:05:00 Guest

Official Receipt Generator site does not work!

22 May 2019 06:05:00 carol

I booked my ticket Via Credit card . After a couple days I received my SOA/Billing I notice that you charge me 4 times . But actually, One (1) I proceed to payment the three booking no OTP. How come that it charge to my account. As you notice, The same Information with Different date Because, Ive Tried to book but the System appear the message " hand tight" then try again, how come you deduct it to my Credit card. Im trying to Refund and submitted on aparil 29, 2019 on the Cebu Pacific Website. But until Now no response or No money return it back To me . Please Help me to Return back . I Have many transaction to Cebu pac But I never encounter this kind of problem . I went so smoothly . Please take a look for this matter . Reference number : VB58XI , GK415E, EIHZHK

19 May 2019 04:05:00 Guest

But nobody picks up the phone! How to contact Cebu pac? Cebu Pacific Air Customer Service : We are sorry for the inconvenience. The Cebu Pacific Website is currently experiencing problems. For any concerns, please call our hotline. Manila +63 2 702.0888. Cebu +6332 230.888. Also, this forum is not the official forum of Cebu Pacific Air.

19 May 2019 04:05:00 Rea

I cannot retrieve my two June bookings. Every time I entered my booking reference numbers and Surname, the error says it does not exist or need getgo number. Those two bookings do not reflect in my getgo account. I can only see the one i booked this month. I booked those to flights on Nov 2018 and Feb 2019

17 May 2019 03:05:00 Guest

Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac?

11 May 2019 07:05:00 Dene

Boydreamer : I booked my ticket last March 3 form CLARK to SG roundtrip, paid total amount 677.39SGD using my credidt card. After couple of days I noticEd in my card bill i was billed twice, 677.39 +677.39 on the same date! Called the customer service and keep on advising to send email to cebupaymentscenter@cebupacificair.com! After 4days no reply from them! Wtf kind of service! Everyday i follow no reply. Anyone experience the same? This happened to me aswell. First payment through paypal was declined so booked using credit card directly and then found out that both payments got through. I believe you got the wrong email there. Try cebpaymentcenter@cebupacificair.com Sent them an email on the 30th of April including a screenshot of my statement showing both payments and got a reply 4th of May confirming refund which, they said, would take about 10 working days. Will update if I get it back.

07 May 2019 07:05:00 Sey

I need to change this flight but can't access to my get go account to manage my booking I've been trying it for 2 weeks now I also send this complaint to your mails but no one is responding to this it says there after 7 days they will response but that's not true!

 

07 May 2019 04:05:00 Ehm

How can I refund my cancelled booking in Cebu Pacific? Since the payment Center did not remit the payment I made. Please help!

06 May 2019 03:05:00 Guest

I booked a ticket with my paypal account. I got a notification that the price was deducted from my account but the website said it was declined. I cannot proceed with the confirmation even though I already paid. I NEED HELP ASAP.

 

06 May 2019 09:05:00 shiela lopo

I also did not get any email for my confirmed booking . cannot access Manage Booking site also.

06 May 2019 09:05:00 shiela lopo

I am trying to retrieve my booking for this July but the website said that my booking does not exist although I have a confirmed booking. Also, your customer service is also down . Can you give me some assistance?

06 May 2019 03:05:00 Guest

Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? Please reply if this problem has been resolved

05 May 2019 08:05:00 Guest

I cant download my booking, its says the booking doesnt exist

 

05 May 2019 08:05:00 Guest

I cant download my booking

04 May 2019 11:05:00 Radge Guest

What if i book wrong details it should be Dubai to manila and instead i booked manila to dubai? Payment has been made already what’s the best option you could advised me. Thanks

04 May 2019 05:05:00 Jane

Joel : Please make a follow up. I didnt get any email confirmation i booked it yesterday.but i was charged. SAME HERE. Please let me know if yours had been addressed.

04 May 2019 09:05:00 Guest

Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do?