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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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11 April 2022 05:04:00 Guest

This morning,after my crediit card payment got through for booking,there was no any confirmation email from Cebu.Furthermore,when I keyed in my booking reference in manage booking,it is telling no such booking reference!!( No result). I called my bank,they said payment got through to Cebu.Time for nightmare.

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11 April 2022 05:04:00 Josa Bartolata

Theres an error on cebu pacific web site , my unpaid add ons baggage is not cancel its been two days . I double tap the add ons because of the problem of pay not working thats why its double but now its already appear in my account why its not cancel I thought it will automatically cancel within 24 hours

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11 April 2022 02:04:00 Guest

Bads : Hi, I have pending payment on my additional prepaid baggage option, is there a way to cancel it? Hi Update on this please? did you encounter trouble I cant do online check-in because of the pending payment due to the pending payment

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10 April 2022 06:04:00 Guest

Hi! I tried to redeem my cebu super pass a while ago then there was an error with the payment. So, I tried to rebook again but when I checked the voucher that I used was already redeemed. Huhuhu Eh I still haven't paid for it :( I can't click the option to use it because it's already in gray color. What to do?

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10 April 2022 12:04:00 Guest

Cecille Marie Arangcon : I interchange my first and last name you can change it within 24 hours after booking. after that you can't do anything about it, I tried everything, i even went to their ticketing office in naia 3, bought a new one. it happened to me. shitty system.

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10 April 2022 11:04:00 Bads

Hi, I have pending payment on my additional prepaid baggage option, is there a way to cancel it?

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10 April 2022 04:04:00 Cecille Marie Arangcon

I interchange my first and last name

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09 April 2022 09:04:00 Guest

Guest : Hi, can someone help me? So I've redeemed 4 vouchers yesterday - all paid and I was about to pay the add ons however there have been errors in all of my payment from different cards so I just left it that. Ive tried to retrieve booking and pay using a different card again but its not allowing me to click on continue, it just said vouchers redeemed but its all greyed out. what do I do? cx rep sucks the worst ugh! Hello, I have the same case - can you give an update?

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09 April 2022 08:04:00 Guest

Pop up message on manage booking keep on telling me to see the confirmation link on my email. Pero hanggang ngayon wala akong natatanggap, was planning to buy an add-on but I can't access kasi it needed the email confirmation

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08 April 2022 05:04:00 Val

How can I change my friends surname who will be travelling with me? Ive noticed that her surname was different after days of booking. I cant get hold to anyone from the hotline provided to have it changed or atleast guide me on what to do. Can anyone here help me, please.

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08 April 2022 01:04:00 Guest

Hi, I need help. I mistakenly added 2 baggage add-ons under my Aunt's name and 1 on mine. I'd like to keep the only add-on under mine. May magagawa ba ako to cancel it since the agent na nakausap ko said my request is declined raw. Magkakaroon ba ako ng problem sa boarding kapag hindi na settle ang payment sa add-ons which hindi ko naman gagamitin?

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08 April 2022 06:04:00 Guest

This happened to me a while ago. Twice pa. Sobra 10k pa naman yun.

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07 April 2022 01:04:00 Guest

Guest : Hi everyone, may nakapag experience po ba sa inyu dito na nagrerebook ng flight pero ayawmag load ang pay now?same thing with me but with my add-on. :/ im currently talking with an agent now on messenger but useless. they just keep on telling me to clear cache, cookies and history which I already done many times

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07 April 2022 11:04:00 Guest

So it's not only me who's experiencing problem with paying? Was just about to proceed payment for my add-on but site won't load.

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06 April 2022 11:04:00 Guest68

Today i could access the add on page. So something has improved because that was impossible the last time i tried. Unfortunately when i get directed to the payment page i still receive an error. How can i book a ticket it is impossible

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06 April 2022 05:04:00 Aileen

This must be an ongoing issue. It will not take me to a payment page. Ive tried a dozen times, two different days. Chatted with a live human last night, after one hour, she couldnt help telling me to refresh browsers etc. Used 3 different computers, 3 diff browsers.. nope. She said go to the airport 4 hours before your flight and pay in cash but theres a fee Wow!

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05 April 2022 05:04:00 Guest

Guest : Why is there no option to check-in? It is already within window for check in. Only rebook, convert and refund are available when I click check in and manage booking. Please help same with us, hnd pa mkapag proceed sa check in also no option to update guest details

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02 April 2022 05:04:00 Guest

Guest : Guys same experience, nakapag bayad na ako thru ecpay, till now wala akong nareceive na itinerary, kmusta po inyo na mga na delay yung email, ilang araw po bago sa inyo na send? Sana may mag response. Ka stress tong cebpac na to. Hindi ko sila.ma contact sa bulok na messenger nila. Wala manlang sila hotline. Badtrip. Type Live Agent in Messenger.

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02 April 2022 05:04:00 Guest

same here. not professional webside

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02 April 2022 01:04:00 Guest

Guest : Guest : I can't sign in to my cebu pacific account in their new website. I have expiring travel fund this April and I can only use it if I book using that account. Is someone having the same problem with me? How can I fix this? Same here. I hope this gets noticed and resolved. i also can't log in to my account and it was locked already.

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02 April 2022 04:04:00 Guest

Guest : I can't sign in to my cebu pacific account in their new website. I have expiring travel fund this April and I can only use it if I book using that account. Is someone having the same problem with me? How can I fix this? Same here. I hope this gets noticed and resolved.

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01 April 2022 10:04:00 Guest

Guest : When i click "Proceed to payment" for my booking i get the message "We're unable to load this page". I tried so many times but i won't work. Why is this. I live in Netherlands and our internet is super fast so that is not the problem. Yes I live in the netherlands as well .. same problem. I have given up on booking a ticket. I wasted so many hours so far .. Even i my dreams I see yellow airplanes circling an error message. I have send some complaints to the customer service, they will contact the IT department. I hope more customers complain so they can see it is a large problem. You can use this link .. www.cebupacificair.com/about/talk-to-us/...

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01 April 2022 05:04:00 Guest

When i click "Proceed to payment" for my booking i get the message "We're unable to load this page". I tried so many times but i won't work. Why is this. I live in Netherlands and our internet is super fast so that is not the problem.

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01 April 2022 09:04:00 Guest

Good day! i was trying to reach cebu pacific thru given telephone number, but nobody answer or unavailable. i would like to cancel or change the time of my confirm booking.

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31 March 2022 04:03:00 riko-ke

I was able at least to book a flight for myself, using my credit from previously cancelled flight. But all trials to book additional ticket for my companions, are without success until now. Keep in mind, there is promo running until today. I'm wondering if their booking system will work again perfectly tomorrow, for the regular higher prices. Anyway, CebuPacific can be proud to have recently the worst website of all airlines I know. The guys who are responsible for the website there, should urgently look for another job, maybe as "porter" or something similar..

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31 March 2022 03:03:00 Hans

For one time i could enter the add-on pages and continued my booking. But at the end .. another error at the payment section

Cebu Pacific Air 
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31 March 2022 03:03:00 Guest

Guest : "new improved website" is somehow ridiculous. Most features are not yet working, and the website is full of mistakes. What kind of totally unqualified people programmed this? Impossible to make a booking for 3 or 4 pax. After selecting flights and entering all passenger date you keep hanging on the add-on page. If you book 1 passenger, the add-ons appear with a menu preselected. After removing the food selection, it's still added in the price. confirmed, not working at all, chatbot also not working, only automated anwers, managed to book one flight after hours of trying, still missing my 3 family members and cant step over ADD ON page. Have to retype again and again the passenger data Tried one by one but always hanging. Worst booking system ever.

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31 March 2022 09:03:00 Guest

Why is there no option to check-in? It is already within window for check in. Only rebook, convert and refund are available when I click check in and manage booking. Please help

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30 March 2022 05:03:00 Guest

Guest : Guest : Guest : Same with me. I have 2 bookings. 1st > successful booking with reference number from cebpac (confirmed), paid but no text confirmation from credit card company 2nd> no booking confirmation from cebpac, paid and received text confirmation from cr. card company maayos naman siguro to? baka dahil maraming nagbobook these days... Nakatawag ako sa hotline, yung SG hotline no. Nacheck nila na voided yung payment, for payment verification pa within 48hrs. If may payment daw na pumasok, i-rereinstate nila booking w/c is my choice naman. If no payment received, tayo na magccoordinate sa credit card bank for reversal charge. They gave me my booking reference para easier sa pag locate ng query ko. Call din siguro kayo, I waited 45mins bago nasagot ng agent. Patience is the key din. Okay. I followed up. Unfortunately, wala talagang nabook. walang payment na pumasok. so tayo makipag coordinate kay bank to reverse the payment. Ayun, magbobook ulit ako tonight. Sana successful. Hello again, I am all good now. Checked with the credit card company, charge was automatically reversed. Tried re-booking, and it worked. My flights are confirmed. God bless!

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29 March 2022 09:03:00 HaNS

Trying to book a flight all day. The website gives a blanc page at the add-ons and impossible to go further. When I use the android app ... I can not get the payment done. Whats going on here ?

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29 March 2022 04:03:00 Guest

"new improved website" is somehow ridiculous. Most features are not yet working, and the website is full of mistakes. What kind of totally unqualified people programmed this? Impossible to make a booking for 3 or 4 pax. After selecting flights and entering all passenger date you keep hanging on the add-on page. If you book 1 passenger, the add-ons appear with a menu preselected. After removing the food selection, it's still added in the price.

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29 March 2022 10:03:00 Guest

worked for me. But I have 2 bookings. Only one was captured. Thanks, still!

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29 March 2022 10:03:00 Guest

Hi check my comment above. Maybe it'll help.

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29 March 2022 09:03:00 Guest

Hi everyone, the cebpac page has been idle so if you haven't get any booking confirmation from them here's what you should do (it works for me). Go to Manage Booking in Ceb Pac page. Enter your surname and click the "Don't have your booking reference number?", it'll redirect you to the guest details website. Log in your details such as fullname, birthdate, flight details (from and to, departure date) then cick continue... and you'll see your itinerary! PS. If you still can't find your itinerary that means your transaction didn't get through.

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28 March 2022 11:03:00 robbie

after all booking details entered, payment session does not start, mutiple devices tried

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28 March 2022 08:03:00 Guest

Guest : Guest : Guest : lee : same case, book a flight kanina, walang email na received yet mai deductions na sa card Same case, around 12 nn but still have no email Ang can't find the flight in manage booking helow guys, you receive na an email? thanks Wala pa din Guys try to email here DPO@cebupacificair.com.ph nag reply cla skin and nagbigay Ng ticket number waiting na lang ako sa sagot Ng service qgent

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28 March 2022 07:03:00 Guest

Guest : lee : same case, book a flight kanina, walang email na received yet mai deductions na sa card Same case, around 12 nn but still have no email Ang can't find the flight in manage booking helow guys, you receive na an email? thanks

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28 March 2022 07:03:00 Bill

Same here, I booked today - 28 Mar around 6:54 pm PH time, payment was deducted already and otp processed. UNTIL NOW NO CONFIRMATION MAIL & RECEIPTS.THIS IS TOTALLY * SERVICE, you will offer a promotion and let the people suffer for you poor IT and customer support services, no CALLS only a time consuming que for the LIVE AGENTS. IMAGINE 3 hours waiting for a freak agent, why do we need to suffer? HOW CAN WE GET the email confirmation its hassle coz its an international flight. Did you receive na the booking confirmation thru email guys? thanks

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28 March 2022 05:03:00 Guest

Same issue. Used my credit card for Cebupac booking. The card deducted the booking fee but was not able to get any booking reference number. Tried to retrieve it by using my booking details but no booking was created in the system.

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28 March 2022 03:03:00 Guest

lee : same case, book a flight kanina, walang email na received yet mai deductions na sa card Same case, around 12 nn but still have no email Ang can't find the flight in manage booking

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27 March 2022 12:03:00 azukaGuest

The segment count of the assembled contract does not equal the checksum's SegmentCount.

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27 March 2022 10:03:00 Guest

Guest : Trying to book tickets on cebu pacific. When I get to payment page it just shows the yellow airplane circle. Tried multiple times. Same * errors...I don´t understand why Cebu pacific do not fix these simple issues!!! So annoying!!

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26 March 2022 01:03:00 Joshua

My issue is that i am delayed in payment for my additional baggage. Is it still valid if i will pay ?

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26 March 2022 02:03:00 Guest

Hi! I had the same issue yesterday. I purchased ceb super pass around lunch time and I received the vouchers in the evening, 10PM. I tried the reference number but it's not working. Can you confirm if yours doesn't work too? Thanks

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25 March 2022 06:03:00 Guest

MARKY : Naka-receive na ba kayo ng email? Ako din kasi hindi naka get ng email pero nag reflect na payment sa credit card ko. Same scenario. No confirmation email receive

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25 March 2022 05:03:00 Guest

I can't sign in to my cebu pacific account in their new website. I have expiring travel fund this April and I can only use it if I book using that account. Is someone having the same problem with me? How can I fix this?

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25 March 2022 12:03:00 Jeanette

I just bought 10vouchers last march 23,2022 and the payment has already been credited to my bank account but wala akong narecieve na confirmation or email from cebu pac sa reference number ko.

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25 March 2022 10:03:00 Guest

Same!!! Paula Belle Dasmarinas : Max : Good day! Dear maam/Sir; Concern: I forgot to screenshot my Ceb Super Pass reference booking number and I didnt received any emails of my booking. Hoping for a positive response.

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25 March 2022 07:03:00 Jessa Prisco

Same case.. I just bought 8 vouchers and deduct na sa debit ko pero di ko na screenshot reference kasi alam ko nman mag emial sila ng confirmation pero wala. Please someone help me to retrieve my reference number of my vouchers.

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25 March 2022 01:03:00 Paula Belle Dasmarinas

Max : Good day! Dear maam/Sir; Concern: I forgot to screenshot my Ceb Super Pass reference booking number and I didnt received any emails of my booking. Hoping for a positive response.

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