Cebu Pacific Air Discussion

25 January 2019 05:01:00 Guest

Guest : I booked last Saturday January 19 and now is January 21 2019 , I have not received any confirmation number or booking number from cebu pacific in my mail after I paid using my credit card online. Been calling cebu pac hotline numbers but cannot be reached or out of order.. Can anyone help pls. We are having the same problem. What's happening with Cebu Pacific?

21 January 2019 09:01:00 Guest

I booked last Saturday January 19 and now is January 21 2019 , I have not received any confirmation number or booking number from cebu pacific in my mail after I paid using my credit card online. Been calling cebu pac hotline numbers but cannot be reached or out of order.. Can anyone help pls.

17 January 2019 09:01:00 Ernesto A. martin

If i did not recieve confirmation because the server says i have to check with my bank and i did not cancel my booking , does it automatically be cancelled?

13 January 2019 04:01:00 Guest

Guest : Help. why i cant retrieve my booking number.. Gusto ko sana mag adds on sa baggage ... Ng ilagay q na ang booking reference # bkit sinasabi na d ko ma retrieve ang booking reference... Help nmn ano gagawin bukas na poh ung flight.

10 January 2019 03:01:00 Guest

error/hang lagi yung manage booking nyu sa site nyu

 

09 January 2019 07:01:00 Guest

where can i find my 14-digit reference number

09 January 2019 01:01:00 Lolit Bonagua

Hi! Kumuha aq ng excess baggage den may ibinigay na reference # sakin ng babayaran q na last night sa 7/11 invalid po. Y??? Den now nmn nakalagay sa akin " Your booking is closed" ano po ba ang ibig svhin nun. Kindly response po. Salamat

08 January 2019 08:01:00 Guest

I put all the detail required but on the email add its red and when im trying to continue it keeps on coming back because of my email add

08 January 2019 01:01:00 Guest

elisio Hi, I tried checked in my flight but below error occurs. Thanks ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking.

07 January 2019 11:01:00 Felix Siew

Same. I didn’t receive my itinerary. tried going to manage booking but it says it doesn't match their system.

06 January 2019 05:01:00 Ann

Hi, I tried checked in my flight but below error occurs. Thanks ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking.

06 January 2019 03:01:00 Carl

I booked a flight from Manila to Taipei RT and it was approved but I rebooked the Taipei to Manila route because i want a later time to get home, but the credit card got declined for the rebooked. Is my 1st approved flight already cancelled? I wish to not pay with the amount due of 14,100 but will proceed to the 1st approved flight schedule. And lastly, what does confirmed with payment due means? Thank you.

   

05 January 2019 09:01:00 Guest

Help. I didn’t receive my itinerary. tried going to manage booking but it says it doesnt match their system. Help my flight is on Jan 10.

02 January 2019 12:01:00 Janet Maranan

Guest : I faced the same problem,i put the wrong email address that is why i cannot see my itinerary , it took me 2days to solve this problem, try this one go to manage booking down the surname u can see dont have booking reference number and enter the data needed and they will givr u ur booking reference number i hope it helps Can somebody knows how can i see my confirmed booking in hotel via cebupac

30 December 2018 09:12:00 Guest

I faced the same problem,i put the wrong email address that is why i cannot see my itinerary , it took me 2days to solve this problem, try this one go to manage booking down the surname u can see dont have booking reference number and enter the data needed and they will givr u ur booking reference number i hope it helps Can somebody knows how can i see my confirmed booking in hotel via cebupac

30 December 2018 03:12:00 Al

Want to pay process my payment using DEBIT-BDO card but I'm getting this error. "ERROR: Sorry, there was an error while we process your payment. Please try again or try a different form of payment." My account do have enough balance, wondering why this error shows up.

24 December 2018 11:12:00 JOEY

What does DEFAULT status in my booking means? I do have the booking reference already. Pls help me. THANKS

24 December 2018 05:12:00 Guest

I also have not received my itinerary which I have booked on December 15, 2018. My flight is already on the 26th and I do not have any confirmed info about my flight but my payment has already been confirmed when I booked. Can someone help me with this?

23 December 2018 05:12:00 Alberto Aludo

Please send my new itinerary booking after i made the add ons with the official receipt.

23 December 2018 05:12:00 Guest

ERROR [1171: CannotPrintBoardingPass]

21 December 2018 09:12:00 jr

eivsxx not retrieve. pls help

21 December 2018 01:12:00 Guest

Why can't I book for an 11 year old child? Their selections are adult (12+ years), child (2-10 years), infant (under 2 years). Tried booking under adult and under child but her birth year won't show up.

 

20 December 2018 08:12:00 Verona

Why my booking is always closed?

19 December 2018 04:12:00 Mark

Hey everyone, I recently faced the similar problem - I made three reservations in december (online flight booking) and everything went fine. I saved the itinerary after payment including booking reference. I noticed that the payments left my account bud after circa 5 minutes were back. No e-mail confirmation and I was not able to retrieve booking on Cebu website. I contacted them and they told me, that all bookings are not confirmed because my credit card breached certain safety parameters in the screening tool used by their company in evaluating all credit card payment transactions in their system. So basically I have to try another card or maybe try to book via some other website like kiwi.com. Cheers

17 December 2018 05:12:00 Tora Ouchi

I did not receive my Itinerary through the booking I made last December 14, 2018. Please send it through my email ( t130510@jade.plala.or.jp ) A two-way ticket I booked for February 23, 2019- From Narita, Japan to Cebu Mactan airport. And From Cebu Mactan (on February 28, 2019.)

16 December 2018 03:12:00 rachel

No itinerary sent to my gmail yet. I already paid my ticket after I booked at BDO. SEND HELP! :(

16 December 2018 02:12:00 Platon

Ref. No. YI549N cant retrieve

16 December 2018 02:12:00 Guest

Gilbert Chua : I have error on 1st booking. second booking got the reference number but but when i search on "manage booking" it say "does not exist". pls reply. thanks Guest : Same problem error the booking you are trying to retrieve does not exist....

16 December 2018 02:12:00 Guest

stefany : when i exit online booking after paying got says my flight is confirmed but when i checked it says it's not found Vera PM : I have the same problem. I cant retrieve online booking I made.

15 December 2018 05:12:00 ANASTACIO POL

I would like to request for official receipt for my booking last NOVEMBER 14, 2018. with booking reference EJJ4YH need for my reimbursement.. thanks

13 December 2018 03:12:00 Guest

Renefreido Higino Horwitz : I would like to request for official receipt for my booking last December 01, 2018. need for my reimbursement.. thanks receipt.cebupacificair.com/ReceiptHelper...

13 December 2018 06:12:00 Guest

Hello i paid a cancelled booking any suggestion since i am experiencing so slow response in cebu pacific

12 December 2018 03:12:00 stefany

when i exit online booking after paying got says my flight is confirmed but when i checked it says it's not found

10 December 2018 03:12:00 Marietta Cinco

I cannot book a ticket using my gmail add.... Why?

08 December 2018 06:12:00 Vera PM

I have the same problem. I cant retrieve online booking I made.

07 December 2018 08:12:00 Guest

Guest : I booked a flight.. Now im trying to manage my booking! But it says no booking! Guest : I booked a flight.. Now im trying to manage my booking! But it says no booking! Jose : Hi guys, encountered this problem awhile ago. It seems that you need to log-in your Ceb GetGo account if you have an existing one. (Use the email address that you used for booking your ticket) Then add the booking reference number once you log-in under Manage Bookings. Not sure though for others that don't have GetGo accounts if they need to create a new one. Hope this helps. Cheers Na try ko na po. Ataw talaga.

07 December 2018 05:12:00 Guest

Andrew : I tried to email cebu pacific but still no replies two days ago and i had already paid my tickets through credit card. Me too

07 December 2018 05:12:00 Guest

I booked a flight.. Now im trying to manage my booking! But it says no booking!

   

05 December 2018 04:12:00 Gilbert Chua

I have error on 1st booking. second booking got the reference number but but when i search on "manage booking" it say "does not exist". pls reply. thanks

05 December 2018 03:12:00 Renefreido Higino Horwitz

I would like to request for official receipt for my booking last December 01, 2018. need for my reimbursement.. thanks

04 December 2018 10:12:00 GERALDINE ERMAC

i eneterd wrong email with my bookings yesterday.how i get my itinerary??

04 December 2018 10:12:00 Guest

I would like to request an official receipt from your good office for my booking dated Nov. 7 from Manila to Tablas...Please i need this for my reimbursement.

04 December 2018 06:12:00 Guest

Same problem error the booking you are trying to retrieve does not exist....

03 December 2018 03:12:00 Guest

Guest : Hello, same here what should we do about this? Guest : Hi..i have booked a ticket and confirmed it..but when i check..it says that the reference does not exist

03 December 2018 03:12:00 Guest

Guest : Same here, what should with this my booking doesn't exist. Guest : Guest : Same but i p Guest : Guest : Guest : Same but i paid it at Metrobank OTC Guest : Lovely Erica Olape : I have a problem regarding my booking.. I receive a reference number 27101800368204 I already paid it through bdo this afternoon at exactly 5:42 pm My flight will be this coming wednesday,October 31,2018 and I didnt recieve the email confirming my booking. How am i going to check in? I already paid P 3813.56 Please help me with this.Same 😭 How was this resolved? Is this resolved already? How? Got the same problem here.

03 December 2018 11:12:00 Guest

Guest : Guest : Same but i paid it at Metrobank OTC Guest : Lovely Erica Olape : I have a problem regarding my booking.. I receive a reference number 27101800368204 I already paid it through bdo this afternoon at exactly 5:42 pm My flight will be this coming wednesday,October 31,2018 and I didnt recieve the email confirming my booking. How am i going to check in? I already paid P 3813.56 Please help me with this.Same 😭 How was this resolved? Is this resolved already? How? Got the same problem here.

02 December 2018 10:12:00 Guest

Guest : Hi..i have booked a ticket and confirmed it..but when i check..it says that the reference does not exist

02 December 2018 05:12:00 Guest

I have a ticket booked by the company, I have failed to give my getgo id upon purchase also during check in at the airport. Can i still use and submit my getgo ID for me to get points?

02 December 2018 03:12:00 Guest

Hi..i have booked a ticket and confirmed it..but when i check..it says that the reference does not exist

02 December 2018 10:12:00 Jose

Hi guys, encountered this problem awhile ago. It seems that you need to log-in your Ceb GetGo account if you have an existing one. (Use the email address that you used for booking your ticket) Then add the booking reference number once you log-in under Manage Bookings. Not sure though for others that don't have GetGo accounts if they need to create a new one. Hope this helps. Cheers