Cebu Pacific Air Discussion

11 July 2018 05:07:00 Guest

i lost my ticket and i dont know my booking reference number. what should i do?

04 July 2018 03:07:00 Ken

Riann Gayle Alfonso : Hello i booked ticket today may confirmation number na ako, then until now i can’t receive itenerary tapos when i check thru manage booking ang status ng flight is closed. What does this mean? Pero it was deducted on my Acct. What happened to your booking? I’ve experienced the same.

03 July 2018 10:07:00 Miki

I didnt receive my itinerary after successfully bulled by my credit card. How may I be able to get it. Im here in japan and i booked my family from philippines.

02 July 2018 12:07:00 Guest

I mistakenly put the wrong birth year on my online booking, how do I correct it?

01 July 2018 04:07:00 Guest

Hi. I am trying to book a flight from Manila to Cebu on Cebu Pacific's website. Once I have selected the flight and put in my details a "Booking Summary" messaage appears on the screen giving me a breakdown of the costs but it will not allow me to proceed to the payments section of the transaction. Thus I cannot complete the booking. I have tried to book several times but this message blocks me each time. I tried booking in both Chrome and Firefox. Does anyone know of a solution to this problem?

29 June 2018 04:06:00 Oliver Talaoc

i want to have a copy of official receipt of the plane ticket .. I bought it last march 19,2019

28 June 2018 07:06:00 Guest

Cant print the text inside the box of itinerary receipt. Can somebody help please? Thank youuuu. :(

27 June 2018 01:06:00 Guest

Abbey : The same thing happened to me. What to do with this kind of issue? Mildred : I was about to book my boss's plane ticket for July 2 and 4. during the payment process and error occurred. per payment transaction history the status is received but there was no order reference. I verified from Cebu Pacific local booking office. It was verified that there was no booking for my boss. I verified from the bank if the transaction reflected but they informed me that i should verify it online. Per verification of my boss the transactions reflected are only until July 13. transactions thereafter were not yet posted...may i be clarified on what should i do since i really need to book my boss for his flight.. Thank you very much alexander D. Nudalo : I forgot my reference number. how to pay the bayad center without it? I booked June 6, 2018 at 6a.m .thanks

23 June 2018 12:06:00 Abbey

The same thing happened to me. What to do with this kind of issue? Mildred : I was about to book my boss's plane ticket for July 2 and 4. during the payment process and error occurred. per payment transaction history the status is received but there was no order reference. I verified from Cebu Pacific local booking office. It was verified that there was no booking for my boss. I verified from the bank if the transaction reflected but they informed me that i should verify it online. Per verification of my boss the transactions reflected are only until July 13. transactions thereafter were not yet posted...may i be clarified on what should i do since i really need to book my boss for his flight.. Thank you very much

19 June 2018 08:06:00 Mildred

I was about to book my boss's plane ticket for July 2 and 4. during the payment process and error occurred. per payment transaction history the status is received but there was no order reference. I verified from Cebu Pacific local booking office. It was verified that there was no booking for my boss. I verified from the bank if the transaction reflected but they informed me that i should verify it online. Per verification of my boss the transactions reflected are only until July 13. transactions thereafter were not yet posted...may i be clarified on what should i do since i really need to book my boss for his flight.. Thank you very much

18 June 2018 07:06:00 Guest

Why my itinerary receipt indicates ADT w/o doc

18 June 2018 07:06:00 Guest

hello cebu pacific you have charged me twice on my ticket please fix this!

 

14 June 2018 06:06:00 Guest

I have the same problem. So you find solution?

13 June 2018 09:06:00 Guest

I had confirmed booking using my get go points, with payment due ( balance). When i went back to pay it days later, I couldn't access the reference number anymore (051107131333). What happens to my get go points? It's already deducted so am back to 0 points.

12 June 2018 10:06:00 Catherine Tiu

Invalid referrence number 311434260408

07 June 2018 10:06:00 Gina mae g. Hinampas

Guest : I chose to settle my balance thru payment centers because I used my travel fund. But when I went to 7/11 my reference number was declined. I wasn't able to pay the remaining balance. The status of my booking up until now after 6 days is, CONFIRMED with Payment due. Now I cannot settle it even online or get another reference number. What should I do?

06 June 2018 10:06:00 Guest

I chose to settle my balance thru payment centers because I used my travel fund. But when I went to 7/11 my reference number was declined. I wasn't able to pay the remaining balance. The status of my booking up until now after 6 days is, CONFIRMED with Payment due. Now I cannot settle it even online or get another reference number. What should I do?

03 June 2018 02:06:00 alexander D. Nudalo

I forgot my reference number. how to pay the bayad center without it? I booked June 6, 2018 at 6a.m .thanks

17 May 2018 03:05:00 SU535

17 May 2018 03:05:00 ... I would like to know the status of my booking. My first option was to pay thru bayad centers after i clicked the submit, there's an option to pay online, and i decided to pay thru card instead, i used my Landbank debit card, then clicked the submit right away, but then, it shows that the status of my payment was declined. i decided to book again, and chose the bayad center payment method this time, but the page says there was an error. it say, duplicate booking. Please see information below. Ref no. 030330202731 Booking Date: May 17, 2018 Amount: 18,617.28 Thank you. there is no enough data. In order to get the status of your booking, kindly submit 1. AIRLINE PNR (or airline booking number) 2. your full name, as in the ticket. Regards, aryan(at)vivaldi.net

17 May 2018 03:05:00 Guest

Good evening , I would like to know the status of my booking. My first option was to pay thru bayad centers after i clicked the submit, there's an option to pay online, and i decided to pay thru card instead, i used my Landbank debit card, then clicked the submit right away, but then, it shows that the status of my payment was declined. i decided to book again, and chose the bayad center payment method this time, but the page says there was an error. it say, duplicate booking. Please see information below. Ref no. 030330202731 Booking Date: May 17, 2018 Amount: 18,617.28 Thank you.

17 May 2018 03:05:00 SU535

I have paid my payment through 7/11 yesterday and I have not received my itinerary confirmation through email. And today is my flight. What can I do about this? Help me pls. This is not Cebu Pacific Air site here, but the discussions regarding Cebu Pacific Air services here. IF there is no flight information on e-ticket number / reservation / flight date and number, such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airport / other document in attcahment. Requests on refund must produce (1) full name (2) reservation (3) eticket and email address in attachment. The reply can be given within 48-144 days by free staff. Regards. e-mail: aryan{at}vivaldi.net - for private exact requests along with document attachmnet (evidence of the payment, eticket , boarding pass) only.

17 May 2018 12:05:00 Guest

I have paid my payment through 7/11 yesterday and I have not received my itinerary confirmation through email. And today is my flight. What can I do about this? Help me pls.

13 May 2018 12:05:00 SU535

year 2018 (all messages): This is not Cebu Pacific Air site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier . Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be given within 2-5 days by free staff. Regards. aryan{at}vivaldi.net

11 May 2018 02:05:00 Guest

Hi. I booked my flight last December 2017. Yesterday, May 10, 2018, i added a prepaid baggage allowance thru Manage Booking tab. I chose the 24 hour via payment center, and now I won’t be able to pay for the add on. Will mg booking be cancelled if I fail to pay for the add on that I just added yesterday?

08 May 2018 05:05:00 Bern

I'm using my travel voucher and already paid the bils at 7/11 but the status of my ticket was confirmed but with payment due. How can I solve this?

08 May 2018 05:05:00 Guest

my credit card was declined, i want to book a ticket why this thing happened? whta's the problem?

06 May 2018 02:05:00 Ricky

I book a flight in Cebu Pacific online but cannot pay the flight because of captcha error.how to do?

03 May 2018 04:05:00 Jorvy Palattao

Good evening. I tried to pay my booking using my credit cards, but it always say “nsk:exception:outofrange” i used 2 credit cards and it says the same thing. I always patronise ur airline and not being able to pay online is really a huge hassle for me. pls enlighten me on how to address this problem

01 May 2018 04:05:00 Baby

Hello I booked at Cebpac using paypal i saw may payment receipt nako pero walang itinerary it is my return flight I need to know sana if na resolve yung ganitong case nyo?

30 April 2018 07:04:00 libert ambalos

ive got confirmation and have a reference code but there is one thing i dont get it My booking is closed, what does it mean?

30 April 2018 05:04:00 Guest

you can locate it using the manage booking tab of the website. then click ' don't have your booking reference number?" Mendel : Hi. I forget tonwrite down my reference number, how may I pay?

30 April 2018 05:04:00 Guest

try to locate it using the manage booking tab at the upper part of the cebupacific website. then click 'don't have the booking reference number?' Maricel domecillo : Hi gud pm i book my flight today april 29 2018 but my problem is i dont receive any confirmation i already paid to the payment center today what will i do please help me

30 April 2018 05:04:00 Guest

I suggest that you pay it in SM bills payment as it happened to me twice that the booking reference showing invalid. Guest : Hi can someone tell me what to do cause Im trying to pay my add ons in 7/11 however they keep declining it, shows invalid account number, I chose 24 hrs to pay for me to have enough time to go there, I paid my ticket in 7/11 as well without any problems, I message them already,no one is replying though. My flight will be on Friday. Can someone help me please.

29 April 2018 04:04:00 Maricel domecillo

Hi gud pm i book my flight today april 29 2018 but my problem is i dont receive any confirmation i already paid to the payment center today what will i do please help me

27 April 2018 03:04:00 Guest

Guest : I paid first through debit card then it was declined. So I decided to pay it on 7/11 but the status of my ticket was confirmed but with payment due. How can I solve this? Hi same with me. Just now. Have you fixed it?

23 April 2018 09:04:00 Guest

Guest : ERROR [1018: ClassNotAvailable] Hi! got an error like this after credit card payment. My worry is, papasok kaya sa credit card yung fare amount, kahit error? kapag walang nareceive na confimation text ng bangko, meaning di naman nagpush-through yung payment booking? Hi, do you have any update? Same thing happened to me just now. Hindi ko tuloy alam if magbook ba ako ulit.

18 April 2018 04:04:00 Guest

Hi can someone tell me what to do cause Im trying to pay my add ons in 7/11 however they keep declining it, shows invalid account number, I chose 24 hrs to pay for me to have enough time to go there, I paid my ticket in 7/11 as well without any problems, I message them already,no one is replying though. My flight will be on Friday. Can someone help me please.

18 April 2018 05:04:00 Guest

I need to print my previous official receipt for my Cebu Pacific Flights. How do I do that? I tried to get on the Official Receipt Generator but I dont know where I can get the confirmation number? Help please. Thanks!

14 April 2018 06:04:00 Guest

I paid first through debit card then it was declined. So I decided to pay it on 7/11 but the status of my ticket was confirmed but with payment due. How can I solve this?

10 April 2018 01:04:00 Michael

Good Evening. How can I settle for payment of change fee?

10 April 2018 03:04:00 Guest

How may I retrieve my booking reference number?

10 April 2018 03:04:00 Mendel

Hi. I forget tonwrite down my reference number, how may I pay?

02 April 2018 01:04:00 Guest

ERROR [1018: ClassNotAvailable] Hi! got an error like this after credit card payment. My worry is, papasok kaya sa credit card yung fare amount, kahit error? kapag walang nareceive na confimation text ng bangko, meaning di naman nagpush-through yung payment booking?

02 April 2018 09:04:00 Guest

Guest : Guest : I paid using my credit card now. Received ung nasa payment history ng credit card but sabi error 1018. Sorry we unable to reserved the flight. Please help Update please. Experience the same thing tonight. The payment history says received but it was indicated that there was an error 1018. I haven't receive any emails right now. Same thing happened to me just now please update us.

26 March 2018 07:03:00 Guest

Cebu Pacific Online Booking is very bad system, I will not retry to book here, many years I am doing online bookings to them but now it is really bad. I booked today with my family and other add ins, I add my CC details and submit and came back as "error". But they charge to my CC. Until no I did not receive any confirmation in my email and on "manage booking" is nothing, this is really out of standard type of systems. Very Bad. I will not fly again to Cebu Pacific

22 March 2018 03:03:00 Guest

Reference code for payment center is invalid. I need to pay for the baggage allowance through 7/11 payment center

19 March 2018 05:03:00 Guest

i have the same case po sa inyo. what should we do?

19 March 2018 05:03:00 Guest

i have the same case with ms. alfonso. I just booked a flight just know. the statement was " We are unable to process your payment and your booking has been cancelled. Kindly book again and pay using a different credit card or other available forms of payment. You may also contact our Call Center at 7020-888 for assistance." however the flight status was CANCELLED but my payment has confirmed. Pls Help me with this. sayang naman ung money

17 March 2018 09:03:00 Guest

Pls fix your system I want to book Hong Kong to cebu..😭😭😭😭

14 March 2018 10:03:00 Riann Gayle Alfonso

Hello i booked ticket today may confirmation number na ako, then until now i can’t receive itenerary tapos when i check thru manage booking ang status ng flight is closed. What does this mean? Pero it was deducted on my Acct.