Cebu Pacific Air Discussion

11 March 2019 01:03:00 Guest

I booked a ticket for my brother today around 12:30am. Upon submitting the info as well as the payment it says decline yet i received a message that the amount for the ticket was already deducted on my card but i haven't received any confirmation on my email. What shall i do with this?? Any contact detail to reach about this problem?? Guest : Carla : Hi . I have a problem with regards to the confirmation for my ticket fly to zamboanga this coming March 30, 2019 . I paid the amount of P2,553 through debit card but it was denied for the first time. The 2nd time around I filled it up again the card details and it was denied again. The 3rd time I filled it up again and it was denied again. But when I went to atm machine I remembered that there was 5k in my bank account and when I checked it took me surprised when my money was deducted and the money left there is 2,400+ only. I don't know where does my money go :( pls help me regarding this problem 😭😭 hi similar to what happened to me. any luck? Have you received a confirmation of the flight in your email or not??

11 March 2019 12:03:00 Guest

Carla : Hi . I have a problem with regards to the confirmation for my ticket fly to zamboanga this coming March 30, 2019 . I paid the amount of P2,553 through debit card but it was denied for the first time. The 2nd time around I filled it up again the card details and it was denied again. The 3rd time I filled it up again and it was denied again. But when I went to atm machine I remembered that there was 5k in my bank account and when I checked it took me surprised when my money was deducted and the money left there is 2,400+ only. I don't know where does my money go :( pls help me regarding this problem 😭😭 hi similar to what happened to me. any luck?

11 March 2019 09:03:00 Guest

Hi All... i used my credit card to book return tickets for my friends crkhkg 2adt/2chd. the amount was deducted from my card but they received an email that the status is "confirmed with amount due" so being based outside the Philippines i had had sent them required docs (from page of my credit card, passport copy, driving license, autorisation letter etc. ) to ensure that they will not get on hold at the check in counter. the day they have to fly to HKG unfortunately, they still required to pay cash for them to get in the flight ( so they paid cash). i called my bank and asked why they hold the amount for the ticket and i was advised that the merchant has cleared the amount a day before their departure date. so my friends paid cash and CEBU PAC took the amount from my creditcard and the counter at CRK airport not able to help them to get a reimbursement. Can anybody please assist me how to claim the other payment preferably the amount that they took from my credit card. Thank you in advance.

10 March 2019 08:03:00 Guest

I booked a ticket for my brother today around 12:30am. Upon submitting the info as well as the payment it says decline yet i received a message that the amount for the ticket was already deducted on my card but i haven't received any confirmation on my email. What shall i do with this?? Any contact detail to reach about this problem??

10 March 2019 11:03:00 FREDERICK GARZON

Good day! I'm travelling on wenesday, march 13, to hongkong but when i tried to manage my booking it says error ar not exist. Please i need your help and hope to have your reply very soon. Thank you.

 

09 March 2019 07:03:00 Guest

Hi, I also have the same problem just today. Cebu pacific told me to wait within 24 hours for their reply. What remedy did you receive from this problem? Did you get a refund or free rebooking? Guest : Guest : ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. getting this error I have the same problem. Paid online through credit card. After getting the OTP clicked continue and got an error message. I checked my bank whether payment was made, and it did, the amount was deducted already. But I do not have the itinerary and ticket on my email. I logged on to my cebu pacific account and it says “No bookings” were made. Help!

08 March 2019 09:03:00 Guest

Iya : Hi! I booked roundtrip MNL-DPS on March 2 for June 2019 2pax. I was given 24hrs to settle the balance but I forgot to pay it. I remember it when I was at work and it was almost 12midnight so my friend allowed me to use his credit card. Booking is confirmed on the App but I never got an email confirmation. Hi Iya, when you paid your bookings there must have been a booking reference number. If you secured a copy of it, check on their website: book.cebupacificair.com/Manage/Retrieve ... Enter the booking number and your last name (if your the traveller). I'm just a customer as well trying to help out. Let me know if that works. I also have the same problem here but since we made the transaction late at night I have to wait the next morning to process the payment, since bpi debit card is not applicable for online banking most esp for flight booking.

08 March 2019 08:03:00 Ermalyn

Hi i just booked my flight this day (march 8,2019 around 10pm)and I paid it right after I booked my flight but when I tried to check status in manage booking it keep saying 'snap out! Try again later. So I tried many times but the same thing happen.

07 March 2019 04:03:00 Guest

Can't access manage booking portal. please do something

07 March 2019 12:03:00 Guest

The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. Tried paying via Debit Card after the page reloads and i went back to bookong thats the error, wanted to know if it push thru?

06 March 2019 04:03:00 Guest

Hi! I booked a ticket online for my sister. I paid thru online banking. Your portal says that the transaction is declined. I tried to do it again. Same thing happened. Then, when I checked for the booking, it is already cancelled. When I checked my account, the transaction is successful and you deducted the amount twice. How can I refund the money that I paid?

06 March 2019 04:03:00 Guest

Guest : Hi! I would like to know if the booking I made last March 3,2019 in you website was legit. When I enter the booking reference you have given me, this always pop-up--ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. I paid online through credit card, hence there should be an OTP but I didn't receive it in my email. I checked my bank whether payment was made, and it did, the amount was deducted already. And I didn't receive either the itinerary and ticket on my email. I logged on to my cebu pacific account and it says “No bookings” were made. Help! Same issue with me also. Any updates? Im calling cebu pac hotline but all customer service agents are busy. I've waited for 1hour on the phone but no one is answering.

05 March 2019 10:03:00 Guest

Hi! I would like to know if the booking I made last March 3,2019 in you website was legit. When I enter the booking reference you have given me, this always pop-up--ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. I paid online through credit card, hence there should be an OTP but I didn't receive it in my email. I checked my bank whether payment was made, and it did, the amount was deducted already. And I didn't receive either the itinerary and ticket on my email. I logged on to my cebu pacific account and it says “No bookings” were made. Help!

05 March 2019 10:03:00 Guest

same issue :( Guest : Hi. Having thesame problem with yours...Had you fix it? How???Thanks ! ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. getting this error I have the same problem. Paid online through credit card. After getting the OTP clicked continue and got an error message. I checked my bank whether payment was made, and it did, the amount was deducted already. But I do not have the itinerary and ticket on my email. I logged on to my cebu pacific account and it says “No bookings” were made. Help!

05 March 2019 10:03:00 Iya

Hi! I booked roundtrip MNL-DPS on March 2 for June 2019 2pax. I was given 24hrs to settle the balance but I forgot to pay it. I remember it when I was at work and it was almost 12midnight so my friend allowed me to use his credit card. Booking is confirmed on the App but I never got an email confirmation.

04 March 2019 07:03:00 Guest

Same to me happen on March 1 no email and booking reference # i booked again at March 4 to my surprise my bank statement debit card already have 2 transaction Help😢😢 Guest : Carla : Hi . I have a problem with regards to the confirmation for my ticket fly to zamboanga this coming March 30, 2019 . I paid the amount of P2,553 through debit card but it was denied for the first time. The 2nd time around I filled it up again the card details and it was denied again. The 3rd time I filled it up again and it was denied again. But when I went to atm machine I remembered that there was 5k in my bank account and when I checked it took me surprised when my money was deducted and the money left there is 2,400+ only. I don't know where does my money go :( pls help me regarding this problem 😭😭 I'm having the same problem

04 March 2019 07:03:00 Jennifer V.

I type yes while I opted to Pay Now option, paying an additional buggage allowance I have a confirmed booking and suddenly My booking was closed due to error in my payment they cannot process the payment thru my bpi debit card account I’m a bit bothered since I need to pay a new payment using another CC no option for A Payment Center? How come my already paid with receipt confirmed booking was cancelled? Pls enlighten me thank you anyone experience this kind of dillema?

04 March 2019 05:03:00 Guest

I tried booking from manila to Australia Melbourne, I am paying thru credit card namely EASTWEST and Metrobank and both are declined though I have enough balance to push thru the transacation. Does anyone have the same problem?

04 March 2019 01:03:00 GuestMyrna L.Vio

I want to cancel this,how? because i cant pay,i can't manage my booking because of this,over 24 hrs already but the same,pls help to cancel my flight on april 26 coz i have not pay yet.thanks

 

03 March 2019 07:03:00 Guest

Hi, i got a error mesage while booking. No OTP was sent to me so i did not push through with the booking. Upon checking the booking pushed through and payment was already posted in my CC though i did not input any OTP. How do I cancel this transaction. Please help. Already made other plans since i thought the booking did not puah through.

03 March 2019 06:03:00 Guest

Good day. Why is that there is no payment center in the option? I would like to pay via cebuana lhuillier.

 

03 March 2019 02:03:00 Guest

Minda : I booked a ticket online got a messaged successful payment but no ticket and reference no.? i need an urgent answer on this as the ticket i booked is for Tuesday 26 of Feb 2019 Same problem. What happened na?

03 March 2019 02:03:00 Guest

Guest : I didnt receive my ticket on my email.. I booked last 16 feb but until now, nothing... I tried to open the site(manage booking) and found out that it is confirmed but there is 399 amount that i still need fo pay... How is it happened? I paid the exact amount via bdo online but where is the 399 came from? 🙄🙄 Hi same problem. Is this solved already? What did you do?

03 March 2019 06:03:00 Genalyn Patromo

I have same problem wala p rin ako nkukuha n itinerary i have alredy paid via bdo online banking tpos when i check online no bookings found.. Can someone assist me?

03 March 2019 05:03:00 Guest

I pad thru paypal. The payment went thru but when U checked Cebu pac for bookings. "No Bookings found". Pa help po.

03 March 2019 04:03:00 Rowelyn *

What is the meaning of " the booking you are trying to retrieve does not exist "

02 March 2019 10:03:00 Guest

Paid my booking thru Bdo online but after 5hours it was still onhold. Checked it again befor midnight but the booking cannot be found already. Can someone help me how to fix it? Already sent DM to cebpac twitter/Fb and called their hotline but no answer. Thanks in advance.

02 March 2019 10:03:00 Guest

Hi. Having thesame problem with yours...Had you fix it? How???Thanks ! ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. getting this error I have the same problem. Paid online through credit card. After getting the OTP clicked continue and got an error message. I checked my bank whether payment was made, and it did, the amount was deducted already. But I do not have the itinerary and ticket on my email. I logged on to my cebu pacific account and it says “No bookings” were made. Help!

02 March 2019 09:03:00 Guest

Carla : Hi . I have a problem with regards to the confirmation for my ticket fly to zamboanga this coming March 30, 2019 . I paid the amount of P2,553 through debit card but it was denied for the first time. The 2nd time around I filled it up again the card details and it was denied again. The 3rd time I filled it up again and it was denied again. But when I went to atm machine I remembered that there was 5k in my bank account and when I checked it took me surprised when my money was deducted and the money left there is 2,400+ only. I don't know where does my money go :( pls help me regarding this problem 😭😭 I'm having the same problem

02 March 2019 05:03:00 Guest_01

Hi! I am trying to book now a 5 ticket and I encounter an error while submitting my payment. The error does say "Please check if all values entered in the field are correct", though all of the details I've inputted is correct. Btw, I'm paying thru credit card. Can someone help me please.

01 March 2019 06:03:00 Carla

Hi . I have a problem with regards to the confirmation for my ticket fly to zamboanga this coming March 30, 2019 . I paid the amount of P2,553 through debit card but it was denied for the first time. The 2nd time around I filled it up again the card details and it was denied again. The 3rd time I filled it up again and it was denied again. But when I went to atm machine I remembered that there was 5k in my bank account and when I checked it took me surprised when my money was deducted and the money left there is 2,400+ only. I don't know where does my money go :( pls help me regarding this problem 😭😭

01 March 2019 04:03:00 Guest

Mel : Hi, Is it possible to retrieved my flight ticket long time ago of June 2015. Fr om Manila to Davao? Pls reply. Yes, you may ask a copy of your ticket to an agency wh ere you have been booked your ticket.

25 February 2019 10:02:00 Guest

Guest : ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. getting this error I have the same problem! I have my IT with the booking reference no. sent to my email. When I tried to retrieve it, it says the booking ref no. does not exist.

23 February 2019 05:02:00 Minda

I booked a ticket online got a messaged successful payment but no ticket and reference no.? i need an urgent answer on this as the ticket i booked is for Tuesday 26 of Feb 2019

23 February 2019 10:02:00 Guest

Guest : I’m having exactly the same issue. But I got my booking confirmed by using a different payment method (thru 7/11). But I have another problem. What happens if I lost the receipt given to me by 7/11? Guest : I would like to book ticket by using credit card but fail even it is authorized and shows booking is close "Your booking has been cancelled because we are unable to process your payment. The total amount charged will be automatically reversed to your account." As long as you have your booking reference number that is working, i see no problem even if you lost your 7/11 reciept. My problem was that the reference number i was given online was not "working".

22 February 2019 06:02:00 Guest

I’m having exactly the same issue. But I got my booking confirmed by using a different payment method (thru 7/11). But I have another problem. What happens if I lost the receipt given to me by 7/11? Guest : I would like to book ticket by using credit card but fail even it is authorized and shows booking is close "Your booking has been cancelled because we are unable to process your payment. The total amount charged will be automatically reversed to your account."

22 February 2019 11:02:00 Canoog,Annalyn

Guest : Guest : ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. getting this error I have the same problem. Paid online through credit card. After getting the OTP clicked continue and got an error message. I checked my bank whether payment was made, and it did, the amount was deducted already. But I do not have the itinerary and ticket on my email. I logged on to my cebu pacific account and it says “No bookings” were made. Help!

22 February 2019 07:02:00 Guest

Guest : ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. getting this error I have the same problem. Paid online through credit card. After getting the OTP clicked continue and got an error message. I checked my bank whether payment was made, and it did, the amount was deducted already. But I do not have the itinerary and ticket on my email. I logged on to my cebu pacific account and it says “No bookings” were made. Help!

21 February 2019 10:02:00 Mel

Hi, Is it possible to retrieved my flight ticket long time ago of June 2015. From Manila to Davao? Pls reply.

20 February 2019 09:02:00 Emalin yu

We qre booked and confirmed flight.. i added baggage and my payment dont push thru.. im trying to settle payment on line but im afraid if i do and payment will not push thru i will lost my booking on my confirmed flight..can i pay balance to settle in airport upon check in?

20 February 2019 04:02:00 Guest

Is Cebu can't using credit card for payment now? It works in beta.l version

20 February 2019 01:02:00 Guest

I didnt receive my ticket on my email.. I booked last 16 feb but until now, nothing... I tried to open the site(manage booking) and found out that it is confirmed but there is 399 amount that i still need fo pay... How is it happened? I paid the exact amount via bdo online but where is the 399 came from? 🙄🙄

19 February 2019 10:02:00 Guest

HOW CAN I DO REBOOKING? THIS MESSAGE ALWAYS SHOW.. "ERROR [3031: AuthorizationPrivateFaresNotAllowed] "

19 February 2019 09:02:00 Guest

ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking. how to add my booking reference. getting this error

19 February 2019 06:02:00 Guest

Guest : I would like to book ticket by using credit card but fail even it is authorized and shows booking is close "Your booking has been cancelled because we are unable to process your payment. The total amount charged will be automatically reversed to your account."I tried 10times and all failed.

19 February 2019 02:02:00 Guest

I would like to book ticket by using credit card but fail even it is authorized and shows booking is close "Your booking has been cancelled because we are unable to process your payment. The total amount charged will be automatically reversed to your account."

18 February 2019 10:02:00 Guest

Jastine Campo : Hi I booked my ticket online and I payed through bank over the counter . I’ve been waiting for my confirmation on my gmail but I haven’t receive anything from Cebu pacific. I get worried because my flight will be on 25th of February .. Please help ASAP. Thank you Hi! I checked mine and it was in the spam folder. Hope this helps. 🙂

18 February 2019 07:02:00 Jastine Campo

Hi I booked my ticket online and I payed through bank over the counter . I’ve been waiting for my confirmation on my gmail but I haven’t receive anything from Cebu pacific. I get worried because my flight will be on 25th of February .. Please help ASAP. Thank you

18 February 2019 10:02:00 Guest

I contacted cebu pacific payment center about my concern. And last Feb 15 they told me that they already sent it. But I checked my email still there's no itinerary on my inbox . I checked every email I received on that said date but no itinerary. My quest is still on .Lolz I asked them if they could send it again . still hopeful they could solve it now.

17 February 2019 04:02:00 Guest

Ari : So when i was about to submit my booked flight the system goes wrong. Can i still avail the flight? I also placed the payment method which is the payment center. I need a response as soon as possible. Since the passenger is a PWD. Mila Joy Palmero : Hi cebupac, already had itinerary and booking reference, however, i didn't receive a copy through email. Pls help. Thank you If you use gmail account check your spam folder. It happened to me than cebu pacific email confirmation was in gmail spam folder