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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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19 July 2021 12:07:00 Guest

Hi! Have you atleast able to screen shot the booking confirmation? If so, you may check the status of your flight through Manage Booking option on their app or website. Just enter the booking reference number and your last name. Hope this helps. God bless

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14 July 2021 09:07:00 Guest

I booked last july 6 and made a payment after a while, but until now when i was checking my bookings it shows that it is confirmed with payment due. can someone answer this matter. Our flight is coming but until now i cannot print my itinerary receipt

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11 July 2021 07:07:00 Guest

Jacquelene Euraba : how to cancel a ticket? there's no option to cancel the flight from Manage booking .. hope you will help me i have the same problem, let me know if you were able to

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11 July 2021 07:07:00 Guest

I have flight on July 21, and return is July 27, but due to pandemic, I decided not topush through, Website cannot convert to travel fund, I do not know how to contact cebupac via phone, will it be automatically converted to travel fund or do i have to call them, if I need to, how do i contact them?

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09 July 2021 03:07:00 Guest

Guest : Guest : I paid thru gcash but I still have not received my confirmed itinerary Hello. I have the same problem. Was your problem solved? I have the same problem. until now no response from cebupac. was your problem resolved?

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08 July 2021 07:07:00 Guest

Guest : I paid thru gcash but I still have not received my confirmed itinerary Hello. I have the same problem. Was your problem solved?

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07 July 2021 04:07:00 Guest

Do I still need to get RT-PCR Test for flight from Cotabato to Manila? Thank you

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06 July 2021 02:07:00 Guest

Geli : Hi, what shall I do if I am trying to refund the cancelled booking thru cebu pacific but it always shows ERROR when I am doing the refund!!! The flight was scheduled July 15 so I need to apply for refund asap!I'm having the same issue. I was trying to convert my ticket to travel fund but it gives me an error message. Really frustrating.

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05 July 2021 09:07:00 Geli

Hi, what shall I do if I am trying to refund the cancelled booking thru cebu pacific but it always shows ERROR when I am doing the refund!!! The flight was scheduled July 15 so I need to apply for refund asap!

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04 July 2021 03:07:00 Badong

ito booking ref IKS3KX

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04 July 2021 09:07:00 Mc

Why do you still book at this company? Mine was more than 50k pesos and still not refunded for more than a year now. I think they just use the money for themselves. No government even try to check on this airline. What a shame.

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04 July 2021 06:07:00 Guest

Same here, payment confirmed but no flight details sent to me. What should i do? I can't contact hotline, always busy.

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02 July 2021 08:07:00 Guest

Guest : Hello, I booked a one way ticket in Cebu Pacific website but I still haven't gotten my confirmation. The payment was successfully charge to my card and until no confirmation. Is this rare issue? same situation!! what happened to this? was this solved?

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02 July 2021 08:07:00 Guest

Hello, I have booked my ticket yesterday and it payment was debited to my bank but I haven't received any email confirmation or flight details. I have been calling their hotline number and it's always busy. Why has it been deducted from my bank if it's hasn't been booked officially? My flight schedule is supposed to be next week. Grrr...

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02 July 2021 05:07:00 Andi

Jacquelene Euraba : how to cancel a ticket? there's no option to cancel the flight from Manage booking .. hope you will help me What is your booking reference number, i might help you

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27 June 2021 11:06:00 Jacquelene Euraba

how to cancel a ticket? there's no option to cancel the flight from Manage booking .. hope you will help me

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27 June 2021 06:06:00 Guest

I rebook a flight but did not pay it.. what will happen?

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26 June 2021 07:06:00 Victor

same here. still have not got my refund since May last year

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26 June 2021 07:06:00 victor

i am still waiting on a refund from a cancelled flight last year due to covid-19. When does the company plan on refunding the money? It has been a year now and the money was not refunded to my card.

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25 June 2021 02:06:00 Guest

Guest : Guest : Hi. If I use credit card as payment for a booking, and then the statement after page loading is "We encountered a system error..." Question: Was the amount credited to my card? We were advised to check manage booking to see our flight status and it requires us to give booking reference - IDONT HAVE THIS. Question: Does that mean there was really no flight and no valid payment has been made? One way to check flight status if no reference is to put the guest details and upong enterijg the details, the statment was "We didnt find any booking...." Question: Is it really valid? Im worried that the amount might be credited to my account. 😵😵😭 This is what happened to me today. Same issue. And it is credited already on my account. What shoud i do?

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23 June 2021 03:06:00 Guest

Guest : Hi. If I use credit card as payment for a booking, and then the statement after page loading is "We encountered a system error..." Question: Was the amount credited to my card? We were advised to check manage booking to see our flight status and it requires us to give booking reference - IDONT HAVE THIS. Question: Does that mean there was really no flight and no valid payment has been made? One way to check flight status if no reference is to put the guest details and upong enterijg the details, the statment was "We didnt find any booking...." Question: Is it really valid? Im worried that the amount might be credited to my account. 😵😵😭 This is what happened to me today? Same issue, I wanted to know if this is already settled?

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23 June 2021 01:06:00 Guest

Hello, I booked a one way ticket in Cebu Pacific website but I still haven't gotten my confirmation. The payment was successfully charge to my card and until no confirmation. Is this rare issue?

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18 June 2021 06:06:00 Guest

It's been more than 7 months since they told me they were gonna refund my tickets. Has anyone ever tried to go to their main office in Mactan airport for those who are in Cebu? I really want to talk to someone in person.

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18 June 2021 03:06:00 Guest

Hi. If I use credit card as payment for a booking, and then the statement after page loading is "We encountered a system error..." Question: Was the amount credited to my card? We were advised to check manage booking to see our flight status and it requires us to give booking reference - IDONT HAVE THIS. Question: Does that mean there was really no flight and no valid payment has been made? One way to check flight status if no reference is to put the guest details and upong enterijg the details, the statment was "We didnt find any booking...." Question: Is it really valid? Im worried that the amount might be credited to my account. 😵😵😭

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12 June 2021 01:06:00 Guest

Hi. My boyfriend rebooked his ticket. Due to the holiday, payment centers are not available. He paid the balance thru paypal. But, the payment states it was "pending". Just want to ask how can we solve this? It was our first time trying paypal payment options.

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12 June 2021 12:06:00 Guest

Hi, I have booked a flight for my family in the Philippines but unfortunately Cebu pacific cancelled it because of covid and thats fine. But the thing is that up to now they have not refunded the money to my credit card and its been a year of waiting. Anyone who have the same experience and what did you do to get your money.

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08 June 2021 05:06:00 Guest

Same question ☹ Guest : Hi. I tried to add a 20kg baggage on my confirmed flight but I wasnt able to pay it in time. Will it be automatically cancelled after a week from the time of booking? Because it says on my itinenary that i still have a payment due, when in fact,I was just told to pay for it 8hrs from the time of changes made.

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07 June 2021 08:06:00 Dexy

Hello, how do I retrieve my booking reference number to see the details of my flight and so that I could pay to the payment center? Please send me the details on my email tady.dexy@yahoo.com. Thank you so much

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07 June 2021 08:06:00 Guest

Ella : Hello, how do I retrieve my booking reference number to see the details of my flight and so that I could pay to the payment center? Please send me the details on my email ellabentulan@yahoo.com. Thank you so much

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05 June 2021 06:06:00 Guest

Our original flights were last year (2020). Covid happened so our flights were converted to Travel Fund. We rebooked 2021. Then again, flights were cancelled due to Covid Surge. I am asking Cebu pacific to refund our flights. We have unused flights for 2020 amounting to Php 150k++. Cebu Pacific tells us it's non refundable. Something which wasn't used must be given back to us.

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27 May 2021 08:05:00 Guest

What is V2 Payment Type?

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11 May 2021 05:05:00 Rachel Eugenio

Guest : Meaning of AQ Mode of Payment?

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25 April 2021 01:04:00 Guest

This happened to me too. Victor : Hello. It has been 8 months and I have not recieved a refund yet since my Covid cancelled flight from last year. Is there an official timeline of when I will get my refund back?

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25 April 2021 01:04:00 Guest

cebu pacific failed to give my refund after 7 months of waiting. They cancelled my flight last aug 2020 and promised to give my money back after 7 months. its been over 7 months and no refund at all

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23 April 2021 08:04:00 Guest

Meaning of AQ Mode of Payment?

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29 March 2021 01:03:00 Lolita Pan

I've been emailing cebpac customer service but I just got 1 response, after that I didnt get any. I requested to cancel my flight to Bacolod from Manila (v/v) due to new travel policy of IATF effective March 23 and my flight supposed to be was March 25. Booking reference no. is GG12MW. I hope you could still help me refund my ticket because I couldnt manage it in my cebgo accout because it was checked in prior the announcement of IATF. Looking forward to your prompt response. Thank you. Lolita

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10 March 2021 01:03:00 Guest

Is it true nay bayad ang check in pag domestic flight? And what are the requirements?

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09 March 2021 11:03:00 Victor

same happened to me

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09 March 2021 11:03:00 Victor

Hello. It has been 8 months and I have not recieved a refund yet since my Covid cancelled flight from last year. Is there an official timeline of when I will get my refund back?

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09 March 2021 11:03:00 Cabantog

How can i settle my outstanding balance in cebu pacific? I did online purchase in ad ons but my transaction will declined and i cannot make check in again.

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08 March 2021 04:03:00 Mai Rivera

For clarification only, we tried rebooking our flight from Apr 18 to 21 but unfortunately it stated their that I will gonna pay p3500 but why? Pls explain further.

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01 March 2021 11:03:00 Guest

I never got any refund for all of the domestic flights supposedly June 2020 for 11 of my family vacationing from Los Angeles. I dont think these stupid, scam airlines will ever give our money back. I did not our purchase any of their stupid non refundable promo fares. Theres never anyone to talk to. All they send is tgat stupid update signed by their stupid exec Glen Ong that yhey are 80% done refunding. That is a huge lie. Their stupid and useless government is currently so busy getting vaccines from China and cannot help with customers getting scammed by these airlines. My last and inly straw is fling for a fraud and dispute case with the credit card I used based in the US if you paid cash or used other Philippine based form of payments- goodluck. A law suit should be slammed against these airlines Ross : Guest : It has been a long time already since I filed a refund on March 2020 and they said it has been already processed and I needed to wait within 3-4 billing cycles(months) to receive the full refund and up until now it already has been 7 months +. In this stage I don't know what to do anymore. I already followed it up multiple times but they just wanted me to wait again and again and again. FCK EM! SO FRUSTRATED ABOUT THIS. MY MONEY DOES NOT GROW ON TREES I received email 8 May 2020 that its processed. Since then, about 25 phone calls, numerous escalations on their end which is a black hole. Continue to be lied to. My friend booked exact same flights as me 2 days after I did, got his refund email 3 weeks after I did and got his refund 8 weeks ago. They are nothing but liars and cheats. Never give you a straight answer. Never escalate. Never call back. Ive given up on the refund. My health on dealing with these pricks is not worth it anymore! Never flying with them again!

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02 February 2021 11:02:00 Guest

It's been a year since my booking still no refund haha Guest : Same happened to me, I'm the 4th person in this thread. I didn't have issue the first time I used Bills Payment. It's been a week and still no response or refund from Cebu Pacific on my email. PayMaya hasn't responded too. No one answers from their hotline. Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks!

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01 February 2021 09:02:00 Guest

Guest : I already paid for my ticket yet i haven't received my itinerary. My flight is tomorrow, Same here

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01 February 2021 09:02:00 Guest

I have already paid via 711 my ticket but no booking confirmation and itinerary has been sent to me. Flight is February 14, 2021. Cebu Pacific please do your part.

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14 January 2021 11:01:00 Guest

I cancelled in April 2020 and sometimes they say oh it was reversed in August 2020 and sometimes they just say It is with the refund team. They are literally never going to give it back there must be something we can do or civil aviation authority who can do something??

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14 January 2021 06:01:00 Ross

Guest : It has been a long time already since I filed a refund on March 2020 and they said it has been already processed and I needed to wait within 3-4 billing cycles(months) to receive the full refund and up until now it already has been 7 months +. In this stage I don't know what to do anymore. I already followed it up multiple times but they just wanted me to wait again and again and again. FCK EM! SO FRUSTRATED ABOUT THIS. MY MONEY DOES NOT GROW ON TREES I received email 8 May 2020 that its processed. Since then, about 25 phone calls, numerous escalations on their end which is a black hole. Continue to be lied to. My friend booked exact same flights as me 2 days after I did, got his refund email 3 weeks after I did and got his refund 8 weeks ago. They are nothing but liars and cheats. Never give you a straight answer. Never escalate. Never call back. Ive given up on the refund. My health on dealing with these pricks is not worth it anymore! Never flying with them again!

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12 January 2021 06:01:00 Guest

I already paid for my ticket yet i haven't received my itinerary. My flight is tomorrow,

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06 January 2021 07:01:00 June James Albert Amit

haven't received my itineray receipt in my email, but i already paid. i worried because my flight this coming January 10, 2021

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30 December 2020 01:12:00 Clarlk Joseph

Guest : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED.

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