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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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20 February 2023 11:02:00 Guest

Guest : It's been more than 48hrs already since I paid last Feb 15 and my booking hasn't been confirmed. I haven't received a confirmation email and the status of my booking is on hold at first. However, last Feb 16 in the morning my booking disappeared from my account and it's still missing until now May I know if someone is experiencing tye same thing? I'm really worried since I need to attend an internship abroad on the 1st week of march. same experience. The payment has been debited on my card. no itinerary has been generated. No customer service has responded to this complaint. This is 3rd day after issue being sent to chatbot CHARLIE

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20 February 2023 07:02:00 Guest

Guest : experienced the same thing, booking made last Feb 15 around 8PM no confirmation til today feb 20

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19 February 2023 05:02:00 Guest

So was your original booked flight was back again maam? I have the same scenario as yours

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18 February 2023 12:02:00 Sunshine

I booking my dad flight but i don't know what happened because my reference was change and cebu pacific want I'll pay again in the another reference even I'll pay and my booking flight was disappearead immediately

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18 February 2023 08:02:00 Guest

It's been more than 48hrs already since I paid last Feb 15 and my booking hasn't been confirmed. I haven't received a confirmation email and the status of my booking is on hold at first. However, last Feb 16 in the morning my booking disappeared from my account and it's still missing until now May I know if someone is experiencing tye same thing? I'm really worried since I need to attend an internship abroad on the 1st week of march.

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18 February 2023 05:02:00 Guest

Felix Siew : Same. I didnt receive my itinerary. tried going to manage booking but it says it doesn't match their system.

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18 February 2023 03:02:00 Guest

Does somebody know Cebu Pacifics customer hotline #? I booked, got charged but no Confirmation received.

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17 February 2023 10:02:00 Guest

Guest : Guest : experienced the same thing, booking made last Feb 15 around 8PM, charged but not booking details. any update from those who experienced the same problem? still no confirmation email. already received my itinerary finally. Followed up via their chatbot. Long waiting time but at least my boking got confirmed.

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17 February 2023 06:02:00 Guest

the same for me. I booked 2 flight on wenesday and one of them I have not received yet the confirmation mail...

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17 February 2023 05:02:00 Guest

Guest : experienced the same thing, booking made last Feb 15 around 8PM, charged but not booking details. any update from those who experienced the same problem? still no confirmation email.

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17 February 2023 05:02:00 Guest

Same problem with me. Booked ticket paid in gcash. No email confirmation. Ask livechat 3 times. They said they will escalate this. Still waiting

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17 February 2023 04:02:00 Guest

experienced the same thing, booking made last Feb 15 around 8PM, charged but not booking details. any update from those who experienced the same problem?

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16 February 2023 04:02:00 Jan

No one answered me. I bought two tickets for PHP 3592 and I have nothing. I will try a chargeback with my bank for the undelivered service. But that's probably the last option. They are thieves. Does anyone have any positive news? :-)

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16 February 2023 04:02:00 Guest

Guest Z : Same Guest : Mary Dantic : Same issue 😭😭😭 Guest : What happens to unpaid rebooking fees? Does the flight you initially booked get cancelled? Same scenario, I did not proceed with the rebooking yet I have the unpaid amount Same here. I contacted them and they told me that they can't give me back the original booking and we need to pay the rebooking fee as per airlines policy. Completely UNFAIR AND SCAM!!! Worst airline ever!!!!

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16 February 2023 04:02:00 Guest

Guest : Guest : We also have this problem Now. The app is so stupid. We only wanted to see how much it would be to rebook. Suddenly, we have to pay the rebooking now. We still want our original flight. Same thing happened to me, any update? Did you try contacting them? Same thing to me too. I contacted them they told me that they cannot give back the original booking. This is completely unfair and a SCAM!!! WORST AIRLINE EVER

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16 February 2023 12:02:00 Guest

Guys, we went to Cebu Pac office in Paranaque. They were able to resolve it and I got our confirmation email and itinerary. They really did not have any contact info and the chat bot is useless.

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16 February 2023 12:02:00 Lara Michelle Pera

I book a ticket directly on cebu pacific online at 5pm yesterday after i put the code that i received to process the payment in Visa payment, directly its go back to maim home page without informing that my booking has been processed then the payment money was directly cut on my bank card and until now i didn't receive any confirmation email on my booking

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16 February 2023 10:02:00 Guest

Last night I made a booking as well and payment was processed. I had not received an email confirmation. It took 4hrs to get through to speak to an agent just to be advised they cancelled the booking, even though they have taken payment for it. I'm currently in dispute to get it reinstated, they told me a team who verifies payment will have to investigate before they can reinstate anything. I told them I can send through proof of payment, she said no they will wait for the verification team to respond. I contacted my bank they said if Cebu Pacific does not reinstate my flights they will dispute the charges deducted from my account.

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16 February 2023 10:02:00 Guest

My debit card was charged but no email confirmation was received. Booked yesterday, February 15 around 8pm

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16 February 2023 08:02:00 Guest

Guest : We also have this problem Now. The app is so stupid. We only wanted to see how much it would be to rebook. Suddenly, we have to pay the rebooking now. We still want our original flight. Same thing happened to me, any update? Did you try contacting them?

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16 February 2023 08:02:00 Guest

I have the same problem was trying to rebook my flight,I didnt even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didnt received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that.

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16 February 2023 06:02:00 Guest

Guest : about the payment option because in gcash my balance has been reduced but it hasn't confirmed payment and when I opened the cebu pacific app again the payment is still on hold but in the gcash transaction my balance has been reducedany update on this i have the same problem

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16 February 2023 06:02:00 Guest

I booked using credit card. The first transaction was unsuccessful (I received email from Cebu Pacific) so I had to process the booking again and then the booking was confirmed. But two/double transactions reflected on my account!! CebPac doesn't have customer service hotline (whyy??) and the chatbot is useless so this is becoming a hassle!

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16 February 2023 04:02:00 Guest

about the payment option because in gcash my balance has been reduced but it hasn't confirmed payment and when I opened the cebu pacific app again the payment is still on hold but in the gcash transaction my balance has been reduced

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16 February 2023 04:02:00 Guest

Guest : Guest : already paid the booking via GCASH, GCASH confirmed payment went through but there are no itenirary or booking confirmation sent to me. Payment made on Feb 15, 2023 9:35pm until now wala pa rin ung booking confirmation. This is ticket para makapag trabaho ako pinag ipunan ko para may pambili ticket. Please ayusin nyo. same essue din PO deducted sa gcash pero still on hold ung itinerary

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16 February 2023 03:02:00 Guest

Any update? Same issue with those charged accounts but no booking details..

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16 February 2023 03:02:00 Guest

Guest : already paid the booking via GCASH, GCASH confirmed payment went through but there are no itenirary or booking confirmation sent to me. Payment made on Feb 15, 2023 9:35pm until now wala pa rin ung booking confirmation. This is ticket para makapag trabaho ako pinag ipunan ko para may pambili ticket. Please ayusin nyo. same essue din PO deducted sa gcash pero still on hold ung itinerary

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16 February 2023 02:02:00 Guest

already paid the booking via GCASH, GCASH confirmed payment went through but there are no itenirary or booking confirmation sent to me. Payment made on Feb 15, 2023 9:35pm until now wala pa rin ung booking confirmation. This is ticket para makapag trabaho ako pinag ipunan ko para may pambili ticket. Please ayusin nyo.

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16 February 2023 02:02:00 Guest

I just booked tickets to Singapore but i did not get a confirmation page and email but credit card was charged.. no itinerary, no reference number.

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16 February 2023 02:02:00 Honey marzonia

Same issue, cebu pacific still charged my booking despite unsuccessful booking

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16 February 2023 12:02:00 Guest

Hi any update? Same issue here Guest : i paid thru gcash and maya app successfully but i did not receive any itinerary.

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15 February 2023 10:02:00 Guest

Guest : i paid thru gcash and maya app successfully but i did not receive any itinerary. Guest : i paid thru gcash and maya app successfully but i did not receive any itinerary. I have the same problem today. How will you solve it?

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15 February 2023 08:02:00 Guest

i paid thru gcash and maya app successfully but i did not receive any itinerary.

Cebu Pacific Air  Cebu Pacific Air 
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15 February 2023 08:02:00 *

same here booked tonight no reference number but debited

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15 February 2023 07:02:00 Guest

My BDO account was debited but no booking confirmation. PLEASE HELP

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15 February 2023 05:02:00 Antonia Rosie garcia

I paid thru gcash successfully but I still did not received confirmed itinerary

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15 February 2023 04:02:00 Guest

Any update on this? Experiencing the same issue.

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15 February 2023 04:02:00 Guest

Guest : We also have this problem Now. The app is so stupid. We only wanted to see how much it would be to rebook. Suddenly, we have to pay the rebooking now. We still want our original flight. Any update on this?

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07 February 2023 05:02:00 Alona Barbosa and Roble Barbosa Jr

We did not receive our itinerary ticket after payment. I put the email jennydcbarbosa.jb@gmail.com but I did jot receive any from Cebu Pacific.

Cebu Pacific Air 
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31 January 2023 11:01:00 Guest

I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now! I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now! I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now!

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24 January 2023 10:01:00 Guest

We also have this problem Now. The app is so stupid. We only wanted to see how much it would be to rebook. Suddenly, we have to pay the rebooking now. We still want our original flight.

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24 January 2023 09:01:00 Guest

I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now!!

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21 January 2023 07:01:00 Cess

what happen if i cannot pay the rebooking payment

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18 January 2023 03:01:00 Guest

Guest-james : Guest : Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared. Hi, i have the same problem. The credit card was charged but no booking details was sent to my email. Going through the same predicament , I can not get in touch with any customer service support . All their hotlines are unavailable .

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18 January 2023 01:01:00 Guest Z

Same Guest : Mary Dantic : Same issue 😭😭😭 Guest : What happens to unpaid rebooking fees? Does the flight you initially booked get cancelled? Same scenario, I did not proceed with the rebooking yet I have the unpaid amount

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17 January 2023 03:01:00 Guest

Mary Dantic : Same issue 😭😭😭 Guest : What happens to unpaid rebooking fees? Does the flight you initially booked get cancelled? Customer service says, yes.

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17 January 2023 01:01:00 Robelyn

Robelyn : Guest-james : Guest : Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared. Hi, i have the same problem. The credit card was charged but no booking details was sent to my email.

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17 January 2023 01:01:00 Robelyn

Guest-james : Guest : Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared. Hi, i have the same problem. The credit card was charged but no booking details was sent to my email.

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17 January 2023 11:01:00 Guest

Will my flight be canceled if I have an amount due on my booked flight? The problem is I want to cancel but cannot cancel but it is not yet paid. Will it be canceled automatically?

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16 January 2023 08:01:00 Guest-james

Guest : Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared. Hi, i have the same problem. The credit card was charged but no booking details was sent to my email.

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