Cebu Pacific Air Discussion

11 March 2020 03:03:00 Guest

Guest : Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! I contacted an agent and they just instructed me to email the receipt and itinerary and wait for them to verify in their payment department huhuhu. Really stressful this is the first time I have a problem with paymaya and cebu pacific :( The agent replied via email and told me my booking was confirmed .... days after the flight occured. She (Anne) didn't respond to my request for refund. She didn't even check the images I've attached on the email

10 March 2020 02:03:00 MNMR

INCOMPETENT CUSTOMER SERVICE, DID NOT SEND OR VIA EMAIL AND IT IS NOT EVEN REFLECTING IN THE ACCOUNT.

09 March 2020 04:03:00 Guest

Guest : hindi kami makapag manage ng flight. we want to add baggage. bwiset! our booking doesnt exist daw. Same huhu

09 March 2020 02:03:00 Guest

hindi kami makapag manage ng flight. we want to add baggage. bwiset! our booking doesnt exist daw.

08 March 2020 04:03:00 Guest

Hi, I'm traveling from Bali to Manila then from Manila to Dubai next month, how i can do the check in? because Cebu airlines page isnt working ?

08 March 2020 02:03:00 Guest

Guest : same thing happens to me this time ! I booked a ticket , did not get any response or email for booking reference,and when I go to manage booking status is default and then cancelled! WTH. I already tried the two of my credit cards just to make it successful but same thing! Worst customer service Guest : Worst Customer Service. They tried to automate the inquiries and list pre-defined options but on my problem, it gave me a dead end. We booked a flight to Japan and got an Itinerary with Pending status. The next day when I tried to look on my Cebu pac app on mobile to see my bookings it said the booking reference does not exist. I checked the history of my booking then the status for pending became Cancelled. I did not receive any email or explanations or notification that it's canceled. It is frustrating. Anyone with the same issue? The same thing happened to me! They gave me the option to cancel my flight since there was a change in flight schedule. So I canceled it, and now I can't access my booking anymore. There was no notification, no refund, no response. I can't contact them either. Really stressed about this! Never again.

08 March 2020 05:03:00 Lanz

I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED. Inutang ko lang yung pang bayad

06 March 2020 02:03:00 Guest

Guest : Worst Customer Service. They tried to automate the inquiries and list pre-defined options but on my problem, it gave me a dead end. We booked a flight to Japan and got an Itinerary with Pending status. The next day when I tried to look on my Cebu pac app on mobile to see my bookings it said the booking reference does not exist. I checked the history of my booking then the status for pending became Cancelled. I did not receive any email or explanations or notification that it's canceled. It is frustrating. Anyone with the same issue? The same thing happened to me! They gave me the option to cancel my flight since there was a change in flight schedule. So I canceled it, and now I can't access my booking anymore. There was no notification, no refund, no response. I can't contact them either. Really stressed about this! Never again.

06 March 2020 11:03:00 Guest

Hi, we also booked flights to korea and japan but we wanted to cancel it. Today we couldn’t access our booking ref number, it says it doesn’t exist Guest : Worst Customer Service. They tried to automate the inquiries and list pre-defined options but on my problem, it gave me a dead end. We booked a flight to Japan and got an Itinerary with Pending status. The next day when I tried to look on my Cebu pac app on mobile to see my bookings it said the booking reference does not exist. I checked the history of my booking then the status for pending became Cancelled. I did not receive any email or explanations or notification that it's canceled. It is frustrating. Anyone with the same issue?

06 March 2020 10:03:00 Guest

Worst Customer Service. They tried to automate the inquiries and list pre-defined options but on my problem, it gave me a dead end. We booked a flight to Japan and got an Itinerary with Pending status. The next day when I tried to look on my Cebu pac app on mobile to see my bookings it said the booking reference does not exist. I checked the history of my booking then the status for pending became Cancelled. I did not receive any email or explanations or notification that it's canceled. It is frustrating. Anyone with the same issue?

06 March 2020 09:03:00 Angel

I sent this email the moment I confirmed the booking. Hello! When I rechecked my itinerary, I noticed that I (with other 4people) booked the 13th of October going back to Cebu from Puerto Princesa instead of September 12th. My computer was quite lagged and I was confident that I booked the correct dates. Yet, it seemed that I overlooked our desired dates. Is it possible for me to change the dates from 13th of Oct to 12th of SEPTEMBER instead? This trip is my gift for my parents and aunt and uncle. Please help me. Thank you so much in advance. Your avid guest, ANGEL METAL TIROL

05 March 2020 12:03:00 Guest

Guest : today i did experienced thesame, i booked domestic flight roundtrip and did it 2 times becoz the first booking after payment i didnt receiive any email to confirm my booking.. so i did try again thesame thing happen after payment successful no booking confirmation.... tomorrow i will call cebupacific!!! I tried to book as well and had issues. It gave me a confirmation code at first but then I searched again and nothing

04 March 2020 05:03:00 Guest

today i did experienced thesame, i booked domestic flight roundtrip and did it 2 times becoz the first booking after payment i didnt receiive any email to confirm my booking.. so i did try again thesame thing happen after payment successful no booking confirmation.... tomorrow i will call cebupacific!!!

04 March 2020 04:03:00 Guest

SaintJames : Same as mine. No itinerary received as of today. Booked during 3.3 sale Anyone here experience the same issue as mine, booked a rt flights using paypal, my payment was succesfull and received multiple sms and emails both from paymaya (source of fund for paypal) and paypal itself that my booking payment was sent to CebuPac, but until now, I havent received an itinerary from the airlines. Tried contacting their Cust Care but it seems that they operate from diff galaxy🤦‍♂️

04 March 2020 08:03:00 SaintJames

Anyone here experience the same issue as mine, booked a rt flights using paypal, my payment was succesfull and received multiple sms and emails both from paymaya (source of fund for paypal) and paypal itself that my booking payment was sent to CebuPac, but until now, I havent received an itinerary from the airlines. Tried contacting their Cust Care but it seems that they operate from diff galaxy🤦‍♂️

04 March 2020 05:03:00 Guest

Guest : I booked a roundtrip domestic flight this morning thru my credit card. I received an otp and input the code. Then it goes back to its homepage. I dont know my itinerary and hadnt receive an email yet. I contacted their chat services. They link me to site where i can access my booking reference. I did access my booking reference/itinerary but the STATUS:PENDING.. have anyone of you here experience this? i experienced this also. but i cannot contact ceb pac thru their hotline. the chat does not help at all. i checked my manage booking and the one i booked was gone!

03 March 2020 01:03:00 Guest

Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! I contacted an agent and they just instructed me to email the receipt and itinerary and wait for them to verify in their payment department huhuhu. Really stressful this is the first time I have a problem with paymaya and cebu pacific :(

03 March 2020 11:03:00 Guest

Hi, I experienced the same today. Was this already resolved? SHU PING, : Hi, I have filled in all and click submit now, and then show up as the picture attached, code:444. I've tried 3 times, still the same...would you please let mw know what happened? This is not my first time book on line...before it was normal... Thanks.

03 March 2020 11:03:00 Guest

I booked a roundtrip domestic flight this morning thru my credit card. I received an otp and input the code. Then it goes back to its homepage. I dont know my itinerary and hadnt receive an email yet. I contacted their chat services. They link me to site where i can access my booking reference. I did access my booking reference/itinerary but the STATUS:PENDING.. have anyone of you here experience this?

03 March 2020 07:03:00 Guest

Guest : We just experienced the same problem. We placed our credit card details and the OTP and the page just directed us to the homepage (i.e. booking page). I tried to retrieve the book: input name, birthday, flight and date. When we found the booking in indicated that our booking was "unpaid". We tried again with our credit card and later on showed "default". We can no longer manage our booking. hello is this already resolved? I also experienced this

02 March 2020 09:03:00 Guest

Darlene : I have done my bookings but i did not Receive otp password what shall i do

02 March 2020 09:03:00 Darlene

I have done my bookings but i dint Receive otp password what shall i do

02 March 2020 09:03:00 Guest

has anyone encountered the "invalid payment details" when trying to complete your booking? I keep on getting such error and I'm not really sure if my booking is successful or not. I'm also worried if I'll be charged for every unsuccessful payment I used the cebupac app

02 March 2020 03:03:00 Guest

Same happened to me, I'm the 4th person in this thread. I didn't have issue the first time I used Bills Payment. It's been a week and still no response or refund from Cebu Pacific on my email. PayMaya hasn't responded too. No one answers from their hotline. Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks!

02 March 2020 03:03:00 gwen

I use my getgo points when I reserved my one way ticket. naka reserve sya for 24 hours. mawawala ba points ko if ever di ko sya mabayaran at macancel?

29 February 2020 10:02:00 Guest

Same thing happened to me po huhu until now di parin okay. How about sainyo? Na solve ba? What did you do? Please reply Guest : Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! same situation, did you email them thru customer feedback? did reply you? or did take an action for your concern?

29 February 2020 10:02:00 Guest

Na ok na po ba ito? Guest : Hi! May I know what happened to your booking? I booked mine and paid it thru bank last Friday. I was checking the status since this morning it says “on hold”. I tried to access it again a while ago and it said that the booking does not exist. Wenielyn : Guest : Hi everyone. Does anyone know why is it that my booking is still ON HOLD and that there's still an amount due even if we already paid for it at 7/11 bayad center? Thank you. I'm just confused because the booking was not yet confirmed even if we already paid for it, an hour after making the booking. Appreciate your help, thanks

29 February 2020 09:02:00 Guest

this is my concern with your official website, when i click search flight button on booking flight it didn't proceed to the next page

27 February 2020 08:02:00 BDO Payee

I also encounter paying the ticket thru BDO Online Banking . But when i checked the booking status on GetGo,my flight was cancelled. Why? Does your queries answered?

27 February 2020 03:02:00 Jean Marie Juanga

Incident ID 2020-02-27T00:08:30Z|893f7e4d89|110.54.251.56|6fi5bLiRmo Your IP address 110.54.251.56 Server IP XXX.XXX.XXX.191 Code 444 Description PLEASE HELP ME WHEN THIS HAPPENS BECAUSE THE LAST TIME THIS HAPPENED I WAS CHARGED TRIPLE MY CREDIT CARD - SOMETIMES I AM BEGINNING TO THINK THIS IS YOUR MARKETING SCAM SO PLEASE HELP

27 February 2020 12:02:00 Guest

I have just tried booking a multi city flight with Cebu Pacific for 4 different flights in 2 weeks time and an error has occurred as soon as I pressed confirm. It says http 444. What shall I do please help?

22 February 2020 08:02:00 desperate

I made changes in my booking by selecting the seat selector. However, i tried paying it through online but my card’s transaction was pending. Can i pay it in any other way? Perhaps at the airport already? My booking is confirmed with due payment.

22 February 2020 06:02:00 Guest

Hi! May I know what happened to your booking? I booked mine and paid it thru bank last Friday. I was checking the status since this morning it says “on hold”. I tried to access it again a while ago and it said that the booking does not exist. Wenielyn : Guest : Hi everyone. Does anyone know why is it that my booking is still ON HOLD and that there's still an amount due even if we already paid for it at 7/11 bayad center? Thank you. I'm just confused because the booking was not yet confirmed even if we already paid for it, an hour after making the booking. Appreciate your help, thanks

16 February 2020 11:02:00 guest

HTTP ERROR 444, still happening! Ohh my good. we are in 2020! And I was * because during hooole february, i cannot do a single BOOK I heard everthing! "Try do digit only http" ..."clean your cache"... "access via vpn".." yes,.in fact we are experiencing some annomalies" ........ but, 3 years!!!???: If IT not going well.. think about the customer service... oh god! So, good bless you if complete your booking process and maybe the plane could flight...or happens a #444 error during the plane logon system

16 February 2020 04:02:00 Guest

Hi, I cannot remember my form of payment since my booking was made last year. I'm confused if I paid it using my card or bayad center.. Anyone here could distinguish what is "AQ" form of payment in the OR generated? Thanks!

16 February 2020 12:02:00 Kristen Joy Allado

How can i retrive my deposited fare to cebu pacific

12 February 2020 10:02:00 Guest

Guest : I have been trying to book a ticket since Monday but when I clicked submit now, it's not responding, what is the problem? Same problem here. At first, I tried rebooking a flight, the booking did not proceed to confirmation after I clicked the SUBMIT button. Tried booking a new flight days later, same problem.

12 February 2020 07:02:00 Guest

I have been trying to book a ticket since Monday but when I clicked submit now, it's not responding, what is the problem?

11 February 2020 10:02:00 Guest

why is cebu pacific site not working since december 2019? the company does not care to answer this...

07 February 2020 07:02:00 Wenielyn

Guest : Hi everyone. Does anyone know why is it that my booking is still ON HOLD and that there's still an amount due even if we already paid for it at 7/11 bayad center? Thank you. I'm just confused because the booking was not yet confirmed even if we already paid for it, an hour after making the booking. Appreciate your help, thanks

06 February 2020 06:02:00 Guest

Hi everyone. Does anyone know why is it that my booking is still ON HOLD and that there's still an amount due even if we already paid for it at 7/11 bayad center? Thank you. I'm just confused because the booking was not yet confirmed even if we already paid for it, an hour after making the booking. Appreciate your help, thanks

05 February 2020 10:02:00 Bash Jauhari

What happen to Cebupac online booking, we cannot book a flight?

03 February 2020 07:02:00 SHU PING,

Hi, I have filled in all and click submit now, and then show up as the picture attached, code:444. I've tried 3 times, still the same...would you please let mw know what happened? This is not my first time book on line...before it was normal... Thanks.

 

02 February 2020 11:02:00 Guest

Guest : I already paid my ticket in 7/11 but haven't received any email from them. I don't have an itinerary. Please help me. I booked my flight last January 18, 2020 and paid it on January 19, 2020. Until today I havent received any email from them confirming my payment. Same situation,I Book my ticket on feb. 1 and I paid the ticket feb 2. i check my flight booking at manage booking tab and found out that my ticket was cancelled or declined since i paid early before the expiration time of payment. did cebu pacific take an action to your complain? or did they rebook ar refund your money? pls, let me know? i paid almost 7k and it hurt a lot to me.

02 February 2020 11:02:00 Guest

Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! same situation, did you email them thru customer feedback? did reply you? or did take an action for your concern?

31 January 2020 10:01:00 Darren Gesalan

I can't book a flight from Cebu to Manila at this time

31 January 2020 02:01:00 Sarah mae C. Salvador

i just want have an review of full pages of itinerary receipt

30 January 2020 01:01:00 Guest

My flight from Hongkong to Puerto Princesa got cancelled today by Cebu Pacific Air. I booked it together with 2 other flights. Does anyone know if it's possible to keep my other 2 flights and convert only my flight ticket from HKG - Puerto Princesa to a flight ticket for Manila - Puerto Princesa?

30 January 2020 05:01:00 Guest

I Can't book in cebu pacific website

29 January 2020 09:01:00 Mila

I just want to ask if where is my baggage... because I was about to leave when something happens unexpectedly so wasn't able to flight and I already checked in my baggage.please answer me thank you