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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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15 October 2021 03:10:00 Guest

Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have its suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month.

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14 October 2021 02:10:00 Maylen

Guest : Guest : I paid my Cebu Pacific booking via GCASH. I did not get any confirmation from GCASH that the payment was successful but the amount was already deducted from my balance. I called someone from Globe and they told me to contact Cebu Pacific instead because payment is GCASH is made real time. Cebu Pacific is the one to still confirm my booking/payment. Anyone else Same here, i didnt get confirmation after payment, what should we do?

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14 October 2021 09:10:00 Guest

Hi i havent received my itinerary. The site wont refresh anymore after my payment has been confirmed thru sms. I used Gcash as payment. Also tried checking ceb pac site checking manage booking but it says "ERROR". I already called ceb pac hotline but it wants me to message them thru social medias like messenger and twitter, still nobody answers my concern.

Cebu Pacific Air 
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14 October 2021 04:10:00 Guest

Guest : I paid my Cebu Pacific booking via GCASH. I did not get any confirmation from GCASH that the payment was successful but the amount was already deducted from my balance. I called someone from Globe and they told me to contact Cebu Pacific instead because payment is GCASH is made real time. Cebu Pacific is the one to still confirm my booking/payment. Anyone else Same here, i didnt get confirmation after payment, what should we do?

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10 October 2021 01:10:00 Guest

Is cebu pac down , i cannot proceed to the payment landing page ?

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09 October 2021 05:10:00 Guest

Guest : Just paid my ticket thru PAYPAL ACCOUNT but no ITINERARY received. Only receipt from PAYPAL Same happened to me but with GCash

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09 October 2021 05:10:00 Zylmar Magrina

I tried booking ticket in cebu pacific page and paid thru Gcash, i was redirected to payment center and was able to pay the amount with my GCash. The amount was deducted but the payment page was just loading for an hour. No email of itinerary received as well. I tried to contact cebu pacific official facebook but no live agent available.What should i do?

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09 October 2021 03:10:00 Guest

Sam : Janbae : What should I do? The were unable to load this page sign will appear when I process my payment to book a flight. The PAYMENT process wont load. Any idea why? same scenario for mine. Anyone who has idea? Sameeeeeeee. Hope to get an update how

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09 October 2021 02:10:00 Sam

Janbae : What should I do? The were unable to load this page sign will appear when I process my payment to book a flight. The PAYMENT process wont load. Any idea why? same scenario for mine. Anyone who has idea?

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07 October 2021 09:10:00 Guest

Guest : Hello. I add prepaid baggage to our paid ticket our 2way ticket . and upon checking the 20kg add on is 500+ only then when i hit procced to payment center. the total cost is 2k that is too much. so i want to cancel it. someone told me that due to "HOLD FEE" that why they charge me twice . any one know how can i cancel it ?? thanks in adv Same here. I hope it can be cancelled. Anyone? please

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07 October 2021 09:10:00 Guest

Same here. I hope it can be cancelled. Anyone? please

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07 October 2021 04:10:00 Guest

Booked for 2 persons and travel fund was deducted for 2 person but itinerary is only showing one name. Do you know any solution for this? Charlie is not helpful.

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02 October 2021 07:10:00 Guest

Janbae : What should I do? The were unable to load this page sign will appear when I process my payment to book a flight. The PAYMENT process wont load. Any idea why? how was this issue resolved?

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28 September 2021 11:09:00 Guest

Guest : Just paid my ticket thru PAYPAL ACCOUNT but no ITINERARY received. Only receipt from PAYPAL Yeah same here, mine is that it was already deducted to my gcash account and I havent received my ITINERARY for my flight this coming Thursday and still no respond from them. Anyone knows how to contact them?

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24 September 2021 07:09:00 Guest

Just paid my ticket thru PAYPAL ACCOUNT but no ITINERARY received. Only receipt from PAYPAL

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24 September 2021 02:09:00 Guest

What if I dont settle the amount due when I incorrectly rescheduled flight. What would after after the indicated turnaround time?

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22 September 2021 08:09:00 Janbae

What should I do? The were unable to load this page sign will appear when I process my payment to book a flight. The PAYMENT process wont load. Any idea why?

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15 September 2021 06:09:00 Maricel

Hi, i want to cancel my flight to Singapore (from Butuan) on Sep. 23 since i am unable to get the re-entry permit (from Singapore Government). Booking Reference : LCD87S

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14 September 2021 02:09:00 Guest

pedelyn : i rebooked my flight and it's confirmed.What will happen if i fail to pay the amount due???? i cant rebook mine.. the change flight button is nowhere to be found 😭

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14 September 2021 08:09:00 Ivy

Why is their hotline (87020888) always busy? Is it even a working contact number? The chatbot is not even hepful at all.

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13 September 2021 03:09:00 Guest

Hi! My husbands ceb pac travel fund disappeared just now. He still havent used it yet :(

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12 September 2021 01:09:00 Betty Jumilla

Hi, ma'am/sir, I would like to ask if a travel fund can be refund in cash po?thank you po

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10 September 2021 03:09:00 Guest

Why you guys keep on booking at Cebu Pacific. My refund request was still not released for almost 2 years now. 🙄 They should declare bankruptcy if they cannot pay their damages then..

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10 September 2021 01:09:00 Guest

Guest : why is my travel fund empty if I haven't used it yet?!!!! check your travel fund transaction details. my travel fund had 10 UNAUTHORIZED transactions within a 2hr period first week of july2021. reported it and still awaiting cebpac's response. so far one response from cebpac has been that the transactions were done outside of my get-go account. investigation still in progress

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09 September 2021 02:09:00 pedelyn

i rebooked my flight and it's confirmed.What will happen if i fail to pay the amount due????

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09 September 2021 11:09:00 Guest

Hi Cebu Pacific! I thought rebooking is free within 60days but as I check our flight details now to rebook again due to surging cases of the pandemic, I've seen that I have an outstanding balance that needs to be paid. Why is that? Can anyone enlighten me on this? Thank you.

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09 September 2021 08:09:00 Guest

Jenielyn : Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance. Same issue.

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09 September 2021 08:09:00 Guest

why is my travel fund empty if I haven't used it yet?!!!!

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07 September 2021 07:09:00 Guest

Guest : Hello, I tried to reschedule my flight. But upon payment, the total cost is the same as with the previews. They did not deduct my first paid ticket. Hi, I just experienced the same issue. Was it resolved yet?

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06 September 2021 04:09:00 Guest

Hi. I got the same problem. How did you solve this prob? MMZ : If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund. MMZ : If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund.

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02 September 2021 05:09:00 Guest

Where can we complain Cebu Pacific if they do not want to issue refund?

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02 September 2021 04:09:00 Guest

Jenielyn : Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance. check your travel fund transaction details. my travel fund had 10 unauthorized transactions within a 2hr period first week of july2021. reported it and awaiting cebpac's response

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02 September 2021 04:09:00 Guest

Guest : Hi, I canceled a flight last May 2020 due to the COVID-19 pandemic and they offered a travel fund conversion good for 2 years. I tried to book today but then it said that my travel fund is empty. Anyone experienced this? seems they are using travel funds for unauthorized transactions. my travel fund had 10 transactions within a 2hr period first week of july2021. i have reported and have gotten a case number via their chatbot but i'd be lucky if i get a straight answer and a quick resolution to this case.

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02 September 2021 03:09:00 Jenielyn

Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance.

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01 September 2021 05:09:00 drg

my travel fund of ph28,000 had multiple transactions over a period of 2 days which i did not make and now has a balance of only ph2,000. anyone else here had a similar case? what is cebpac's response? i have used their fb chatbot to send an email to customer service and awaiting thier response

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31 August 2021 10:08:00 Guest

same here

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31 August 2021 05:08:00 MMZ

If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund.

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25 August 2021 01:08:00 Guest PM

Aleksejs : I have problem to refund my ticket its always showing error and 0 money to refund. I have the same problem. May i know if there's any update?

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24 August 2021 08:08:00 Guest

Hello, I tried to reschedule my flight. But upon payment, the total cost is the same as with the previews. They did not deduct my first paid ticket.

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21 August 2021 03:08:00 Guest

Hello. I add prepaid baggage to our paid ticket our 2way ticket . and upon checking the 20kg add on is 500+ only then when i hit procced to payment center. the total cost is 2k that is too much. so i want to cancel it. someone told me that due to "HOLD FEE" that why they charge me twice . any one know how can i cancel it ?? thanks in adv

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21 August 2021 10:08:00 Guest

i have 3 travel fund tickets but Its not reflected on my cebu pac account. I have to search it individually using its ref #. It will expire on 2022

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20 August 2021 06:08:00 Guest

I booked a flight last July 2021, I end up cancelling it because they changed the schedule, from evening they change it to morning on the same day. I received a travel refund but when I checked recently, the travel fund balance shows 0.00. I have no idea what happen.

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19 August 2021 03:08:00 Guest

i rebook a flight and there's amount due of 448 but when trying to pay using bpi account, its declining the transaction

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17 August 2021 04:08:00 Guest

Hi. I tried booking a flight last july 22. The transaction went smoothly and I even received a confirmation afterwards. Fast forward to today, Aug 17, i tried checking again my itinerary receipt and it is so weird it is not in my gmail anymore. I dont remember deleting any emails and I honestly dont know why the email from ceb pav dated July 22 disappeared. How do I go about this? Anyone who has the same experience?

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04 August 2021 11:08:00 Guest

I experienced the same. Supposedly had a flight last year around June but Cebpac cancelled due to pandemic. Got an email saying that they refunded the flight for a travel fund expiring after 2yrs. I tried booking a flight today but it says travel fund is empty. I tried using the booking reference but it says it doesnt exist. How is that so?

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31 July 2021 09:07:00 Guest

I booked last july 29 and made a payment after a while, but until now when i was checking my bookings it shows that it is confirmed with payment due. I even received a confirmation of deduction from my bank account ..can someone answer this matter. Our flight is coming but until now i cannot print my itinerary receipt

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28 July 2021 02:07:00 Guest

Perhaps CEBU PAC will listen to our problems if we escalate this to #RTIA - Raffy Tulfo in Action with 21.3M Youtube Subscribers.

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27 July 2021 03:07:00 Gene castanares

What should i do. Error and try again. Payment fory ticket using my travel fund

Cebu Pacific Air 
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26 July 2021 11:07:00 Guest

Hi, I canceled a flight last May 2020 due to the COVID-19 pandemic and they offered a travel fund conversion good for 2 years. I tried to book today but then it said that my travel fund is empty. Anyone experienced this?

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25 July 2021 11:07:00 Aleksejs

I have problem to refund my ticket its always showing error and 0 money to refund.

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