Registration Forgot your password?
Login As
You can log in if you are registered at one of these services:
your guide to airlines all over the world
Login
HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

Your name:   Insert image
13 January 2023 11:01:00 George

Can not get a link to change the password to the app

Reply
13 January 2023 11:01:00 Guest

Can not log inon the app or site. Password change does not work. No link in my inbox . Want to change luggage. How difficult can this be?

Reply
13 January 2023 02:01:00 Guest

Had same problem with Cebu Pacific. Cant log in and linked my account to Go Rewards, which have made it worse. The solutions I got from Cebu Pacific were: clear cache, use incognito, use a good password. Last one was funny considering the Cebu Pacific website accepted my password from March 2022 until December. I have contacted cab.gov.ph/online-passenger-complaint-fo... since Cebu Pacific solutions were not working. Getting a better response from logging a complaint. Thanks to the person who posted that link earlier.

Reply
13 January 2023 06:01:00 Guest

Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared.

Reply
12 January 2023 06:01:00 Mary Dantic

Same issue 😭😭😭 Guest : What happens to unpaid rebooking fees? Does the flight you initially booked get cancelled?

Reply
11 January 2023 11:01:00 Guest

Guest : Today is December 29, 2022. Cebu Pacific website not working again. The service of the airline is disaster, pathetic, wretched, dismal....and is January 11th and the website opened...text is funny. PHP. That was it.

Reply
11 January 2023 11:01:00 Gerd

bad services, no calling possible by problems, and permamently rebookings without to ask me if I can accept rebookings. If my international flight is 6pm, they rebooked me Tacloban Manila also 6pm? How smart is this? I want my flight, because I paid for this flight. And THIS flight and not an half an day later!

Reply
11 January 2023 05:01:00 Guest

We have already an itinerary this coming January 22 but we decided to rebook our flight to 23 but then there is another payment and we don't have enough money anymore to pay for it. We just try our plan to rebook for another day but sad to say we cannot do it anymore how can we cancel the flight? Please help us we are all 4 and we're all just students

Reply
10 January 2023 05:01:00 Guest

call on 1-888-588-2434 for booking and cancellation

Reply
09 January 2023 07:01:00 Guest

Guest : Meron na ba sa inyo nagchange flight dates tas ang status is confirmed with payment due? In the first place hindi talaga siya dapat namove. How to resolve ba to Pag na move na talaga you have to pay sa payment due na sinasabi nila...

Reply
07 January 2023 05:01:00 Guest

Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared.

Reply
06 January 2023 11:01:00 Guest

Jene Mae : Please help who has the same problem like me 😭 my problem is I booked a flight from manila to davao on November 9, 2022 but unfortunately I didnt received any email or confirmation if it is successfully booked because my screen just turn white and sad to say my money from Bdo account was deducted amounting to 1510.40. I already check and manage booking and fill up some details but it does not exist and i dont received any reference number. 😭 please help hi i have the same problem, how dd they fix it? Dd they reinstate or refund ur money?

Reply
04 January 2023 06:01:00 eduardo

why i cant make a payment using a credit card?

Reply
02 January 2023 03:01:00 Guest

Hello everyone! Cebupac is telling me that the refund was already given to my bank for the fourth time, but the bank didnt received any refund. What to do? Can I file a complaint? Please help me.

Reply
31 December 2022 08:12:00 Guest

I have the same problem. I already confirmed my booking details and was directed to the payment page. The payment page tells me to return to booking summary and try again. But when I try to return to booking summary, I'm redirected to their home page. It said that all the details will be irreversible once I proceed to payment. What happens now?

Reply
30 December 2022 08:12:00 Guest

The payment page won't load. I tried multiple times. Can you please fix it. I need to book our ticket.

Reply
30 December 2022 11:12:00 Guest

I encountered the same problem today as I tried to book a flight online - the payment page won't load. How frustrating!

Reply
29 December 2022 03:12:00 Guest

Today is December 29, 2022. Cebu Pacific website not working again. The service of the airline is disaster, pathetic, wretched, dismal.

Reply
25 December 2022 02:12:00 Guest

Payment page won't load. Been trying for 1 day now and get the same error. Tried different phones, apps; updating my iPhone IOS, Samsung, laptop, desktops, chrome etc. after contact and click proceed to payment just give an error it can't be loaded with the booking number. Tried multiple booking and the price is constantly Increasing. Spoke to agents who seem like they don't have any power or ideas. Even offered if they could hold the booking and go the payment center on Xmas, which is a payment option on their website but said they can't hold the booking for that long and there is no phone line to call and pay. No backup method to pay. Only try again later??? What a joke!

Reply
23 December 2022 05:12:00 Guest

Cebu Pacific is a nightmare! Completely corrupt and fraudulent payment system online. I tried to add on baggage of $20kg, it came to SGD $223 which is more than a third of the entire flight. ridiculous. The change/payment was then added to my flight which I did not approve or pay for and now they are saying I can not remove change. Ive spent 4 hrs on their FB messenger and theyre saying I have to pay for the change. But I dont want the change / add ons because the price is outrageous and there is no where to delete this absurdity.

Reply
19 December 2022 03:12:00 Yogi

To everyone having trouble with Cebu Pacific, ridiculous policies, system error that they are trying to cover and make us pay, please lodge a complaint at CAB cab.gov.ph/online-passenger-complaint-fo... It works, and will probably work better if we all lodge complaint. I have heard alot of success stories where this airline wouldn't budge on clearly, their own fault and not give customers their money or rebooking, but after CAB intervention, where successfully reversed and acted quickly SO PLEASE, LET US file complaints so that CAB notices the unfair policy of this airline My rebooking was wrong and turned roundtrip flight on the same day, but I clearly saw and remember putting the correct date. I did not agree to pay it but they locked my booking until I paid rebooking fee. If I pay, only will I be able to CHANGE MY FLIGHT, AND PAY ANOTHER REBOOKING Fee. Ridiculous

Reply
15 December 2022 03:12:00 Guest

The payment page did not load on both website and on mobile. Anyone know how to resolve that? Why it is so painful just to book a simple flight? I send message to customer service twice now and no response back.

Reply
11 December 2022 09:12:00 Guest

[]iI am facing the same issue right now I just made a mistake in my chosen date but I didnt proceed with payment but they say amendment cannot be done and I have to pay the wrong date booked the old ticket is no longer existing

Reply
09 December 2022 04:12:00 Esperanza

Am trying to book a flight to CDO for 2. I can not proceed to the next after the contact info. Please help

Reply
05 December 2022 03:12:00 CLL

Hello. I think I left an item in cebu pacific's plane. How can I contact them regarding Lost & Found items? Thanks

Reply
28 November 2022 03:11:00 Jeff

Cebu Pacific Air suddenly reschedule my PPS-MNL flight to later time which crash with their own connecting flight MNL-KUL. I want to do the rebooking but this flight is not available anymore in any other date. Did anyone facing this kind of issue before?

Reply
25 November 2022 06:11:00 Guest

Their website booking system is the most terrible i have encountered. No matter how many times I tried to book. It clears all my flight selection and redirect me to the homepage. Most of the time, their flight search form cannot be seen. It just disappeared.

Reply
22 November 2022 06:11:00 Aileen Canlas

Trying to book a flight from Tuguegarao to Manila, I cannot proceed to payment. Can you please help?

Reply
21 November 2022 08:11:00 Nette

How can we change password if there is no email being sent?

Reply
19 November 2022 02:11:00 Guest

Guest : what will happen if you wasn't able to pay cebu pacific ticket after 8 hours

Reply
18 November 2022 05:11:00 Raymond Velasquez

i tried booking a fligjt flight several times but still encountered same errors saying that unable to process payment due to error in the system . i tried putting different creditcards but still cant push through.

Reply
18 November 2022 02:11:00 Guest

WEBSITE BOOKING PROBLEMS!!!! 4 days trying to book a flight from Bangkok to Manila and return, with VPN On and Off, adding an account with all information, adding passport info then removing it, I even tried using the google flights path. I've been booking flights for 35 years around the world and this is the worse site ever!!!! Ps. I'm using laptop MS with google chrome.

Reply
16 November 2022 01:11:00 Guest

I cannot log in to my account. How can i rebook my flight? Everytime i will try to log in, it will say that i need to lig in to my gorewards apps? But there is no rebooking in that said apps, only booking.😡😡😡

Reply
14 November 2022 03:11:00 Dave

I found that the app only works when I set my VPN to the Phillippines. Any other location and it wont load the weppage. It sucks .

Reply
13 November 2022 04:11:00 Guest

* talaga tong Cebu pac! What a big scam! Wow talaga wow. It's not refundable and cannot go back to original booking. Screw you

Cebu Pacific Air  Cebu Pacific Air 
Reply
12 November 2022 12:11:00 Guest

The worst app , website Cebu Pacific. I have been trying to book ticket for last 5days and it will not let me,what a pain😡🤬 I'll switch to PAL at least the booking works

Reply
12 November 2022 10:11:00 Klaus

Why don't these Cebu Pacific morons just make sure their online payment system works??? Is it their aim to give customers a hard time? Laziness? Problems like this should be fixed immediately. I have tried for two days now.

Reply
12 November 2022 10:11:00 Klaus

Same happened to me. Couldn't rebook flight. Went to Cebu office and was told that the fee for rebooking more than new flight. Cebu Pacific sucks!

Reply
11 November 2022 03:11:00 Guest

what will happen if you wasn't able to pay cebu pacific ticket after 8 hours

Reply
11 November 2022 06:11:00 Guest

KA : Help! I tried to check if I how much I will pay if I rebook my existing flight earlier than the orig. Date. And I accidentally confirm it. Now I cant change it cos I have to pay. What will happen? How Can I undo it. Guest : Guest : Guest : Guest : Hi, were you able to fix your issue? I have the same. Guest : I feel robbed when Cebu Pacific allowed me to rebook the flight but they charged me almost 116k. My original flight is only 29k for 3 people? How could you save the changes from the flight without paying it? I was hoping that it will be back to original flight as it was not paid. It says you have 15 minutes to settle you payment, so what will happen if you didnt pay it? Still you will hold the flight until the day ofy travel. I also have the same issue. CebPac says I have pending payment for rebooking a new flight. But the new flight is more expensive than the old flight so I want to cancel it. Theres no other option but to pay the pending payment. This is absurd. I felt robbed. Help please. It seems that they are doing this as they have lost billions during pandemic. Cebu pac modus!!! Guest : KA : Help! I tried to check if I how much I will pay if I rebook my existing flight earlier than the orig. Date. And I accidentally confirm it. Now I cant change it cos I have to pay. What will happen? How Can I undo it. Unfortunately, you have to pay for the amount. Same thing happened to me. I reached out to their chatbot and sent my OR from my first booking. Chatbot said "we have escalated on our end for payment validation once payment is capture we can have it reinstate to your rebooking fee" --- Hi, same what happend to me. May i know if there's any feedback from them?

Reply
11 November 2022 06:11:00 Guest

Same sentiments!! Booked earlier today 11.11 seatsale now they are charging me and there's this "PENDING PAYMENT"

Reply
11 November 2022 02:11:00 Guest

Guest : same! What did you do? I Guest : is it okay now ? We have the same problem huhu Erick Canosa : My payment via gcash is deducted but my booking has no confirmation Erick Canosa : My payment via gcash is deducted but my booking has no confirmation SAME HERE AND NO ANSWER FROM THEM

Reply
11 November 2022 12:11:00 Guest

Guest : Guest : Guest : Hi, were you able to fix your issue? I have the same. Guest : I feel robbed when Cebu Pacific allowed me to rebook the flight but they charged me almost 116k. My original flight is only 29k for 3 people? How could you save the changes from the flight without paying it? I was hoping that it will be back to original flight as it was not paid. It says you have 15 minutes to settle you payment, so what will happen if you didnt pay it? Still you will hold the flight until the day ofy travel. I also have the same issue. CebPac says I have pending payment for rebooking a new flight. But the new flight is more expensive than the old flight so I want to cancel it. Theres no other option but to pay the pending payment. This is absurd. I felt robbed. Help please. It seems that they are doing this as they have lost billions during pandemic. Cebu pac modus!!! Guest : KA : Help! I tried to check if I how much I will pay if I rebook my existing flight earlier than the orig. Date. And I accidentally confirm it. Now I cant change it cos I have to pay. What will happen? How Can I undo it. Unfortunately, you have to pay for the amount. Same thing happened to me. I reached out to their chatbot and sent my OR from my first booking. Chatbot said "we have escalated on our end for payment validation once payment is capture we can have it reinstate to your rebooking fee" BUT I THINK THEY'RE GIVING ME FALSE HOPE?

Reply
10 November 2022 11:11:00 Guest

Guest : Guest : Hi, were you able to fix your issue? I have the same. Guest : I feel robbed when Cebu Pacific allowed me to rebook the flight but they charged me almost 116k. My original flight is only 29k for 3 people? How could you save the changes from the flight without paying it? I was hoping that it will be back to original flight as it was not paid. It says you have 15 minutes to settle you payment, so what will happen if you didnt pay it? Still you will hold the flight until the day ofy travel. I also have the same issue. CebPac says I have pending payment for rebooking a new flight. But the new flight is more expensive than the old flight so I want to cancel it. Theres no other option but to pay the pending payment. This is absurd. I felt robbed. Help please. It seems that they are doing this as they have lost billions during pandemic. Cebu pac modus!!!

Reply
10 November 2022 11:11:00 Guest

KA : Help! I tried to check if I how much I will pay if I rebook my existing flight earlier than the orig. Date. And I accidentally confirm it. Now I cant change it cos I have to pay. What will happen? How Can I undo it. Unfortunately, you have to pay for the amount. Same thing happened to me.

Reply
09 November 2022 05:11:00 Guest

YOU CANT REBOOK COZ IT SAYS THERE ARE NO AVAILABLE FLIGHTS WOW. NO AVAILABLE FLIGHTS FROM NOV 15 ONWARDS UNTIL DEC FROM ILO-MNL AMAZING.... CEBUPAC S..U CC.. K..S

Reply
09 November 2022 02:11:00 Krystian

App does not work, website does not work - what kind of rubbish airline it is? Is there anyone who can access own booking?

Reply
07 November 2022 10:11:00 Guest

Same over here, try to book a flight for hours and hours but get into a loop all the time. Even the Android App isn't working at all. Please resolve your problem ASAP!!!!!!

Reply
07 November 2022 09:11:00 Guest

Yes Cebu Pacific online booking sucks! What a * of time!

Reply
07 November 2022 01:11:00 Guest

Anne : Hey! I did not proceed with the rebooking. I need to reinstate back the flight. Since cancelled transactions will be cancelled next day! i have the same problem

Reply
92 - 141 of 1991
First | Prev. | 1 2 3 4 5 6 7 8 9 10 11 | Next | Last
More comments
Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2023 www.airlines-inform.com. All rights reserved.
/cebu_pacific_air/38.html 38 1 1