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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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06 March 2022 09:03:00 Guest

I am so worried as I booked a flight for 9 person. It was deducted on the credit card but I havent received any emails yet. Is there somewhere we can go for physical complaint?

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06 March 2022 09:03:00 Guest

Rebooked a flight but i failed to pay within 8hrs. I tried rebooking again but it says "settle your payment due first" so i payed with debit card but it got declined and nothing got deducted on me. My flight details says "confirmed with payment due". if i pay the balance will my rebooked schedule still push through or do i have to pay it before i can rebook again?

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05 March 2022 05:03:00 Guest

I booked 2 flights .. paid already and it was successful but no iterinary sent to my email.how long does it takes to received the iterinary after paying thru gcash... Guest : I booked 2 flights .. paid already ang it was succefullbut no iterinary sent to my email.how long does it takes to received the iterinary after paying thru gcash...

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05 March 2022 05:03:00 Guest

I booked 2 flights .. paid already ang it was succefullbut no iterinary sent to my email.how long does it takes to received the iterinary after paying thru gcash...

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05 March 2022 01:03:00 Aurélien

Hello, There is a problem on the website. I can not finish my reservation. When I arrive on the add-on page, it keeps loading eternally. Can you solve the problem? I really need to book my tickets urgently Thank you in advance. Take care, Regards,

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05 March 2022 06:03:00 Guest

The payment page is not loading for 20 minutes now. What's happening?

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04 March 2022 09:03:00 Guest

Guest : Booked a flight din tas bayad na then wala din akong email na nareceived. Ngsend ako feedback form, ayun nagreply nman tas nanghihingi ng details tas payment screenshot. Waiting nalang ako sa update nila. Eto yung link: www.cebupacificair.com/about/talk-to-us/... it happened to me too, on their new websit I have not received the Itineary on my email :( I have to download it the attached to my email

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04 March 2022 03:03:00 Jo Ann Bustillo

How can i change Misspelled Surname in Cebu Pacific?? Bustilo it should be Bustillo..after 24 hrs.i booked

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04 March 2022 10:03:00 Guest

Anybody who experienced like this. I can't continue to process payment Please help me how resolve this. Thank you!

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03 March 2022 10:03:00 Guest

I'm trying to book a flight CEB - CGY (March 10) and it's not going through. It keeps giving me an error message saying '' Sorry, something went wrong. Please Go Back or retry later.'' I've been doing this since last week! I want to use my travel fund since it will expire in a few months!

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03 March 2022 10:03:00 Neil

Guest : Guest : Same problem 😞 Any update regarding this issue please.

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03 March 2022 09:03:00 Mafie

Booked for 4 person kuala lumpur to davao city. After i key in all my bank details it came out unsuccessful,so i key in again my bank details then came out unsuccessful but then when I checked my bank deducted na sya two times. No itinerary was email to me. What to do?

Cebu Pacific Air  Cebu Pacific Air 
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03 March 2022 06:03:00 Guest

I cannot find my booking!!! Credit card already charged. Next week yung flight need to book hotel pa.. No available agent si cebu pac!

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03 March 2022 06:03:00 Joan

Same issue. Booked a flight, paid succesfully, but did not get any confirmation email or itinerary. I can't retrieve my booking naman because I don't have reference number.

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03 March 2022 06:03:00 Guest

why the website is always loading at add on page, i cant even proceed to the next payment section,maybe i will just choose philippine airline, no other choice

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03 March 2022 05:03:00 Guest

It is taking so much time to redirect to payment page. Is this normal?

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03 March 2022 04:03:00 Guest

Same I just booked awhile ago no reference number and itinerary

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03 March 2022 04:03:00 Cim

I encountered the same problems mentioned below. I made and paid the booking finally and after several days try. But I haven't received any email from Cebu Pacific as confirmation. I didn't receive any electronic itinerary. This is totally unexpected and unacceptable.

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03 March 2022 01:03:00 Guest

i have same issue... whats going on with cebu pac website. to cebu pac IT /Web maintenance team, kindly fix this issue. a lot of people are waiting and depending on it.

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03 March 2022 10:03:00 Guest

Same issue. What to do? Guest : JEN : Nagbook kami sa cebupac website, CREDIT CARD ang ginamit, after using the payment nagreflect na sa credit card pero hindi nagload ang WEBSITE for confirmation, ni walang email at text! Paano namin malalaman ang BOOKING REFERENCE at ITINERARY?! Same concern. Paid thru gcash but no email for itenerary

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02 March 2022 11:03:00 Guest

ERROR: Sorry, this booking cannot be added to your GetGo account right now because it was booked on our new website. We are still working on this feature. Check back again soon! I have this error in using my travel fund, I wanted to use it because it will expire this March.

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02 March 2022 06:03:00 Guest

Your website and other services online are RUBBISH!!!!!!

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02 March 2022 02:03:00 Guest

How to cancel unpaid add on baggage?

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02 March 2022 02:03:00 Guest

Guest : Same issue. Booked a flight, paid succesfully, but did not get any confirmation email or itinerary. I can't retrieve my booking naman because I don't have reference number. Same. Any update po?

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02 March 2022 02:03:00 Guest

Guest : Hi same problem already paid and meron na confirmation from.bank na credit ba pero no email itinerary and no email confirmation! No booking reference..march 1 na ang flight wala pang kaming flight details na rerecieved. hello, any update? Same issue having

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02 March 2022 12:03:00 Guest

Anjo : For those who are stuck on the payment section and booking from outside the Philippines, try putting Phil (+63) Sim Number on the contact number tab. Hope this helps. I already tried this one but still cannot proceed on the payment section. What should I do?

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02 March 2022 09:03:00 Guest

worst airline ever!

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02 March 2022 09:03:00 Anjo

For those who are stuck on the payment section and booking from outside the Philippines, try putting Phil (+63) Sim Number on the contact number tab. Hope this helps.

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01 March 2022 11:03:00 Guest

Guest : Allyza : Same issue. Paid successfully but no itinerary yet. Can't retrieve booking. Service sucks! Was this resolved? I got the same issue and no response from Cebu Pac!

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01 March 2022 05:03:00 Guest

I get when i want to pay. We're unable to load this page. Please return to the Booking Summary and try again. Whats going on, I already try to book flight for 2 days now. Always get this message??? Please solve.

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01 March 2022 03:03:00 Guest

Allyza : Same issue. Paid successfully but no itinerary yet. Can't retrieve booking. Service sucks! Was this resolved?

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28 February 2022 08:02:00 Guest

Same issue. Booked a flight, paid succesfully, but did not get any confirmation email or itinerary. I can't retrieve my booking naman because I don't have reference number.

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28 February 2022 02:02:00 Allyza

Same issue. Paid successfully but no itinerary yet. Can't retrieve booking. Service sucks!

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28 February 2022 09:02:00 Guest

Guest : Trying to book flight for 9 passengers. Selection of flight and encode of passengers were ok but it doesn't proceed to payment. How can this be resolve? I have 48K in travel fund that will expire on Aug 2022. Thank you Has this been resolved? I have the same issue since last week I am booking for 8 passengers

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28 February 2022 08:02:00 Guest

Hello po, I booked a flight in Cebu Pacific and payed it through Travel fund and Gcash (Because my travel fund was not enough). The payment for Gcash was approved but my travel fund was declined. The status in the booking details is "CONFIRMED WITH PAYMENT DUE " the same amount with my travel fund. I tried it multiple times but still is being declined. Can somebody enlighten me in this matter. And where can I get in touch with them? is there any customer service email or contact information?

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25 February 2022 04:02:00 Guest

Its really crazy get a refund for a changed flight from Cebu Pacific. They moved my flight from 25.2.22 to 4.03.22 and thats not possible for me. So I tried get a refund, but the web side is not connected to the server, so it impossible for me change that flight or get a refund. Contact is not possible too. I will never book again this airline. Bernd Koller

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25 February 2022 07:02:00 MadAF

Hear me. I booked 2 different flights. First, i booked it under my moms name. The second one is under my sisters name. Now, after the payment, it shows that i paid for 11k instead of just 3k for my sisters ticket (i used my travel fund). So i asked one of my friends at cebupac and based on the history, the charge was for the change name. IN THE FIRST PLACE, I DIDNT CHANGE ANYTHING BECAUSE HOW CAN I WHEN I CANT DO SUCH THING BECAUSE OF MY BUNDLE AND I HAVENT CLICKED ANYTHING FOR IT TO CHANGE OR EVEN A REQUEST. What a * . How did that even happen? I booked it in different tabs so theres no way that i requested for a change name. This is too much hassle for me! And so stressful!!

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23 February 2022 06:02:00 Guest

I can't check in it says. Passenger has restricted SSR(s) (KCKN). What does that mean??

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20 February 2022 03:02:00 Guest

Hi same problem already paid and meron na confirmation from.bank na credit ba pero no email itinerary and no email confirmation! No booking reference..march 1 na ang flight wala pang kaming flight details na rerecieved.

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18 February 2022 03:02:00 Iris

Hello I have purchased already my baggage 20kls but it does not appear in my iterinary

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15 February 2022 09:02:00 Guest

Guest : Trying to book flight for 9 passengers. Selection of flight and encode of passengers were ok but it doesn't proceed to payment. How can this be resolve? I have 48K in travel fund that will expire on Aug 2022. Thank you Hi same problem here...may i ask if you solve already the problem...the payment page cannot load...

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15 February 2022 05:02:00 Guest

Good evening po.. I booked a flight today and I haven't got my confirmation email and my ticket and also there is no reference number.. I already paid and nabawasan na po laman ng atm ko 🥲🥲🥲🥲

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15 February 2022 03:02:00 Guest

Trying to book flight for 9 passengers. Selection of flight and encode of passengers were ok but it doesn't proceed to payment. How can this be resolve? I have 48K in travel fund that will expire on Aug 2022. Thank you

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15 February 2022 11:02:00 ROLDAN ANCAJAS

HOW WILL I KNOW IF MY BOOKING IS CONFIRMED ? I don't receive any email po. Guest : Guest : Hi..I booked flight in cebu PACIFIC today, but still no confirmation message in my email,and the money deducted already in my ,cardHndi q po alam kung paano ku maa refund ang payment naa yun..

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15 February 2022 09:02:00 Cayetano

Already deducted but no itinerary

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13 February 2022 05:02:00 Guest

Good day! I am trying to use my travel fund balance for a cancelled flight, for the reason that I have to use it for another booking. However the balance is not enough so it tried using my e-wallet (paymaya) but it is trying to charge me of the same amount of booking, as if I don't have a travel fund balance! I need an immediate action for this matter for I have to book a flight same with my husband!

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12 February 2022 08:02:00 Guest

What do u mean with the "Hold option Fee-Payment Center" stared on my itinerary.. I already paid my ticket and recieved my itinerary, i just want to know wat does that mean??

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11 February 2022 06:02:00 Myra

Hi, I book 2 tickets today domestic and able to pay but no email confirmation and itenenary? how can I retrieved my booking reference. money was already deducted on my bank account

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11 February 2022 03:02:00 Martyn young

Im trying to check in but. Keep getting this Please explain and advise

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10 February 2022 08:02:00 Guest

May sagot na po ba kung bakit di makaprocess ng payment si Cebu Pac?

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