Cebu Pacific Air Discussion

17 February 2019 03:02:00 Mila Joy Palmero

Hi cebupac, already had itinerary and booking reference, however, i didn't receive a copy through email. Pls help. Thank you

17 February 2019 11:02:00 Noraid

hi how can I get the copy of my ticket the gmail I wrote was wrong, please help

16 February 2019 02:02:00 Guest

i booked a flight last feb 15 2019 got the confirmation but i ddnt get a copy to my email. pls send asap

15 February 2019 03:02:00 Kein

I booked a flight and received a comfrimation but i havent received my itenerary in my email till now...i paid through my credit card...what shall i do? Reply asap pls

14 February 2019 07:02:00 Guest

I paid for my ticket through 7-11 last Feb 12 and i havent recieve the confirmation or itenirary. Help.

13 February 2019 03:02:00 Maria

I bought a ticket for Manila and it didn't receive my itinerary on my email and i don't have any access to check my flight, I need a response ASAP.

13 February 2019 09:02:00 Ari

So when i was about to submit my booked flight the system goes wrong. Can i still avail the flight? I also placed the payment method which is the payment center. I need a response as soon as possible. Since the passenger is a PWD.

     

12 February 2019 04:02:00 Gelli

Hi I booked tickets Feb.11 2019 and paid through Bayad center today Feb 12. But I did not receive my itinerary on my email. I also checked the status of my booking and it is still on hold. How come the status is still on hold when it's already paid? I hope to get a response on this matter. Thank you

12 February 2019 01:02:00 Guest

Hi! Were you able to receive a confirmation already? nelson jose taborada : I NEVER RECIEVE MY ITENINARY IN MY EMAIL.ACCT WHEN I PAY YESTERDAY IN 711

12 February 2019 01:02:00 Kharren

Haven’t received an email confirmation. I settled my balance through the 7/11 kiosk.

12 February 2019 10:02:00 Sandra

Hello i did not get an email for my confirmation for my booking. I did pay via cebuana. I hope someone can help me out.

12 February 2019 02:02:00 nelson jose taborada

I NEVER RECIEVE MY ITENINARY IN MY EMAIL.ACCT WHEN I PAY YESTERDAY IN 711

11 February 2019 04:02:00 Guest

Hi! How did you pay for your booking? Since all I know that if you pay thru 7/11 you can contact ECPay because they experienced transaction delayed. Guest : Hi, Tried to book tickets yesterday and did not receive any ticket on my email. Can you please help me sort this one out? I did book 4 tickets yesterday. I would appreciate any response from you. Thanks!

11 February 2019 01:02:00 Guest

Hi, Tried to book tickets yesterday and did not receive any ticket on my email. Can you please help me sort this one out? I did book 4 tickets yesterday. I would appreciate any response from you. Thanks!

11 February 2019 12:02:00 Guest

Guest : CHARISH : How many days cebu pacific should send the confirmation /iti if the booking was made successfully? coz I paid through 7-11 last Feb 6 ,and I haven't received any email yet. Any update on your confirmation? I also paid my ticket through 7-11 today (Feb 9). My flight is on Tuesday (Feb 12)

11 February 2019 12:02:00 Guest

Hello! I had the same concern but fortunately I was able to received my itinerary confirmation just now. To those who paid thru 7/11, you can send a message to ECPay (Im not sure if it is also applicable to other payment centers) . Send them your concern and a copy of your receipt. I booked last friday and I got received it now. And please be kind to the customer service and be patient. Thank you

11 February 2019 12:02:00 Guest

is this resolve.same case with me.no itinerary send in my email yer.

10 February 2019 12:02:00 Guest

Were you able to fly? Guest : Guest : I also have not received my itinerary which I have booked on December 15, 2018. My flight is already on the 26th and I do not have any confirmed info about my flight but my payment has already been confirmed when I booked. Can someone help me with this? 30 January 2019 02:01:00 Lannga How was it? Were you able to fly on your booked flight even without confirmation email?

10 February 2019 11:02:00 Guest

I have the same problem. I booked and paid but I did not received any confirmation in my emial. Is there someone here who sorted ot out? Thank you!

09 February 2019 07:02:00 Guest

me too. i didn't receive any booking confirmation in my email after i paid using my debit card. i was given a booking reference after the transaction though

09 February 2019 12:02:00 Guest

no official receipt was issued to reference no. MYHRKV AND J9DU4V

09 February 2019 07:02:00 Guest

CHARISH : How many days cebu pacific should send the confirmation /iti if the booking was made successfully? coz I paid through 7-11 last Feb 6 ,and I haven't received any email yet. Any update on your confirmation? I also paid my ticket through 7-11 today (Feb 9). My flight is on Tuesday (Feb 12)

08 February 2019 06:02:00 CHARISH

How many days cebu pacific should send the confirmation /iti if the booking was made successfully? coz I paid through 7-11 last Feb 6 ,and I haven't received any email yet.

08 February 2019 06:02:00 Guest

booked a flight going to manila but still havent received my booking itinerary and my flight will be on february 20.

07 February 2019 06:02:00 Guest

Same here up until now haven’t received any.. how was yours? Chest B : I just booked a flight from CEB-BCLD then it was confirmed already. However, I didnt received any receipt and booking itinerary in my email. huhuhuhu

07 February 2019 03:02:00 Guest

What does DEFAULT status in a booking means???

07 February 2019 08:02:00 Guest

I tried paying thru Debit card now, but even though I still have time to pay because it says 24hours. My Booking reference number isn't available or cant be found anymore it says NO BOOKINGS MADE. I thought I am given 24hrs?

     

06 February 2019 06:02:00 Guest

Same problem goes for me. How was yours? Is it solved already? Guest : After the final stage of the booking that we did on the 31st of January 2019. Flight from Ho Chi Minh to Manila. NO email confirmation, NO reference number to retrieve booking and NO tickets We checked our account the fare for two persons was debited. Could you please assist or guide us what to do next.

06 February 2019 12:02:00 Guest

Hi, was this resolved? I have the same problem right now. Carl : I booked a flight from Manila to Taipei RT and it was approved but I rebooked the Taipei to Manila route because i want a later time to get home, but the credit card got declined for the rebooked. Is my 1st approved flight already cancelled? I wish to not pay with the amount due of 14,100 but will proceed to the 1st approved flight schedule. And lastly, what does confirmed with payment due means? Thank you.

06 February 2019 09:02:00 Sheryl

Good afternoon please send the itinerary trough my email address I already paid trough cebuana 030320172831 this is my booking reference thank you.

05 February 2019 12:02:00 Guest

I got the same error several times when making my booking online cebpac website. I paid through paypal bit no email confirmation received. I verified with tje use of my reference number but error says the same"not authorised to view.

04 February 2019 10:02:00 Guest

Hi, I tried to check my flight information in manage bookings but below error occurs. The booking that you are trying to retrieve does not exist or requires the GetGo member to login.

04 February 2019 03:02:00 Rachelle Vinarta

My Flight baggage cannot be booked on line. Even my booking reference number is invalid and your search engine cannot retrieve my flight details.

02 February 2019 02:02:00 samia

what is comfirmed with payment due

02 February 2019 12:02:00 Rapunsel

Hello please send itinerary to the email address... This should be something automated no need for your guest to ask for it... I need to send the ticket to the passenger please send asap to the registered email address of this account. Thank you Booking ref: JCMR9M

01 February 2019 03:02:00 Guest

After the final stage of the booking that we did on the 31st of January 2019. Flight from Ho Chi Minh to Manila. NO email confirmation, NO reference number to retrieve booking and NO tickets We checked our account the fare for two persons was debited. Could you please assist or guide us what to do next.

01 February 2019 11:02:00 Guest

I didnt receive any email confirmation after i paid my booking thru credit card.. Please tell me what should i do

01 February 2019 05:02:00 Marvin Tomas

I want to pay my pending booking yesterday from gensan to manila, how it possible that i chose mode of payment thru bayad centers but i rather to pay now online thru card payment, please assist me.thanks

31 January 2019 01:01:00 Guest

It seemed like I was charged twice for my booking for 3 flights with Cebu Pacific Air using online card payment with LandBank Savings account through Mastercard /VISA. Last January 29, 2019, between 12:30 to 2:00 am, I booked 3 (three) One way flights: 1. Legazpi to Manila Wednesday 24 July 2019 ,2020 H (8:20PM) Legazpi Airport to Wednesday 24 July 2019 , 2135 H (9:35PM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City Total amount: 1, 366.76 2. Manila to Legazpi Thursday 13 June 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Thursday 13 June 2019 ,0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 3. Manila to Legazpi Tuesday 30 July 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Tuesday 30 July 2019 , 0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 TOTAL: 4,170.28 This was during the January 27-29, 2019 Sale Period for Travel Period June 1-Dec 31, 2019. ASC Ref C022I012419C. All transactions were successful and I was sent the Itinerary Receipts thru my e-mail along with the Official Receipts (the screenshots of which are included in this letter and the documents attached to this e-mail). However the Official receipts for July 24 and July 30 flight indicated ERROR. All of the transactions were charged to my LandBank Savings account through Matercard/VISA payment. Today, January 31, 2019, at 4:00 PM, as I was checking my balance for the said account, I noticed that my current balance is only P 13,337.95 instead of P 17, 508.23. I haven’t had any transaction with this account after the 3 flight bookings with Cebu Pacific Air. My previous balance, P 21, 678.51 was deducted P 8, 340.56, which is twice the total amount of all the transactions for booking the 3 flights, which is only P4,170.28. Based on the Statement of Account from Landbank i-access, a total of P4, 170.28 from the 3 transactions were recorded. However, the current balance states otherwise. HOW do I clarify whether there has been double-charging for the 3 bookings and how may we settle to refund the excess charges?

30 January 2019 11:01:00 Guest358

Hi did you get this sorted? I have the same issue! Ann : Hi, I tried checked in my flight but below error occurs. Thanks ERROR: The booking that you are trying to retrieve does not exist or you are not authorized to view this booking.

30 January 2019 11:01:00 Guest358

Hi i have two bookings with cebu air, bith paid and confirmed. But when i put the booking reference in it says the booking does not exist?? Anyone else have this issue and know how to fix it? Thank you!

30 January 2019 02:01:00 Guest

Guest : I also have not received my itinerary which I have booked on December 15, 2018. My flight is already on the 26th and I do not have any confirmed info about my flight but my payment has already been confirmed when I booked. Can someone help me with this? 30 January 2019 02:01:00 Lannga How was it? Were you able to fly on your booked flight even without confirmation email?

30 January 2019 02:01:00 Lannga

How was it? Were you able to fly on your booked flight even without confirmation email?

30 January 2019 10:01:00 Guest

Hi Cebu pacific, I booked online using my credit card and it says: confirmed with payment due. Enlighten me further for this. I thought I made my booking easier by paying through CC but why am I still held with a pending payment? thanks!

29 January 2019 02:01:00 Jeaneth

Need my confirmation booking Bxu to Manila pls. ..😥..i didn't recieve email through Cebu pacific

29 January 2019 05:01:00 Guest

Guys, you may pay using bdo online.

28 January 2019 07:01:00 Chest B

I just booked a flight from CEB-BCLD then it was confirmed already. However, I didnt received any receipt and booking itinerary in my email. huhuhuhu

28 January 2019 05:01:00 Vaflor

I have the same issue why i can't use my booking reference number it says invalid even though it is the one they gave me. Please help I booked my ticket last January 27 2019 which I will be flying this February.

27 January 2019 11:01:00 Guest

Hi guys, it seems like we’re having the same issue. CebuPac haven’t send me yet the confirmation of my itinerary thru my email add. Are they having some system maintenance or what? Huhu this is so frustrating!

25 January 2019 06:01:00 Ner jabian

my flight is this coming thursday Jan31,I sent my payment earlier this morning expecting to have my itinerary immedietly, but till now i still dont have it in my email. Anong ganap po?