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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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05 November 2022 12:11:00 KA

Help! I tried to check if I how much I will pay if I rebook my existing flight earlier than the orig. Date. And I accidentally confirm it. Now I cant change it cos I have to pay. What will happen? How Can I undo it.

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03 November 2022 03:11:00 FlyingJuan

I tried booking a round-trip flight several times today, November 4, 2022. It was unsuccessful. The site cannot properly redirect to the payment page. Their online booking platform sucks!

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31 October 2022 01:10:00 Sam

Website giving problems. Do not try to access www.cebupacificair.com/ directly, and then click "Book->Flights", you may get a black page with the URL "coming_soon" (depending mat system you are running on) Go via Google. After entering information their payment provider does not start up, but if your your 6-character booking-ID, and there is a click to start again. Nope, trying again on another PC does not make a difference. Now booking with another airline This must cost them a fortune!

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30 October 2022 06:10:00 Guest

Hi. Please help me! I booked a flight on January 17, 2022, but when I was about to pay the transaction, the system sent a password to a wrong number. What to do?

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29 October 2022 08:10:00 Guest

I Guest : is it okay now ? We have the same problem huhu Erick Canosa : My payment via gcash is deducted but my booking has no confirmation Erick Canosa : My payment via gcash is deducted but my booking has no confirmation SAME HERE AND NO ANSWER FROM THEM

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29 October 2022 08:10:00 Jene Mae

Please help who has the same problem like me 😭 my problem is I booked a flight from manila to davao on November 9, 2022 but unfortunately I didnt received any email or confirmation if it is successfully booked because my screen just turn white and sad to say my money from Bdo account was deducted amounting to 1510.40. I already check and manage booking and fill up some details but it does not exist and i dont received any reference number. 😭 please help

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29 October 2022 10:10:00 Guest

i cant process my rebooking payment on gcash it keeps on getting refunded

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28 October 2022 12:10:00 Guest

Erick Canosa : My payment via gcash is deducted but my booking has no confirmation Erick Canosa : My payment via gcash is deducted but my booking has no confirmation SAME HERE AND NO ANSWER FROM THEM

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28 October 2022 12:10:00 Guest

9 hours waiting on customer service, 2 failed bookings but they took my money and now tell me the payment is floating I will have to wait to get refunded and no ticket they said my booking time out but I opened the page I made the booking on after sleeping last night and it si still trying to process the booking after payment... no answer as to when I will be refunded... their system is broken, don't * your time or money. Philippine airlines is working

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26 October 2022 07:10:00 Erick Canosa

My payment via gcash is deducted but my booking has no confirmation

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25 October 2022 08:10:00 Guest

Anne : Hey! I did not proceed with the rebooking. I need to reinstate back the flight. Since cancelled transactions will be cancelled next day! Is your problem solved? Huhu same experience tho

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23 October 2022 08:10:00 Guest

Guest : Over the last 2 days ive tried booking a flight with my visa cc and it kept giving me the error: We are unable to process your transaction due to a system issue or an error in your entry. Please try again or choose another payment method to complete your booking. I don't seem to have any problem using my cc for other purchases and it's way below the limit. I'm sure I filled in the correct details. Charlie bot told me yesterday it's a system issue and i just had to try again. I've already tried for more than 5 times now and all of them failed. Anyone else had the same issue? Hi! Is this resolved? Because I'm having the same issue now. :(

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22 October 2022 06:10:00 Guest

Guest : Hi, were you able to fix your issue? I have the same. Guest : I feel robbed when Cebu Pacific allowed me to rebook the flight but they charged me almost 116k. My original flight is only 29k for 3 people? How could you save the changes from the flight without paying it? I was hoping that it will be back to original flight as it was not paid. It says you have 15 minutes to settle you payment, so what will happen if you didnt pay it? Still you will hold the flight until the day ofy travel. I also have the same issue. CebPac says I have pending payment for rebooking a new flight. But the new flight is more expensive than the old flight so I want to cancel it. Theres no other option but to pay the pending payment. This is absurd. I felt robbed. Help please.

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21 October 2022 07:10:00 Guest

JOSHUA BRYAN LAGANG : I've forgot to print my booking refence number for payment. How can I retrieve it? Ella : Hello, how do I retrieve my booking reference number to see the details of my flight and so that I could pay to the payment center? Please send me the details on my email ellabentulan@yahoo.com. Thank you so much

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20 October 2022 04:10:00 Guest

I have purchased Cebu superpass and try to redeem one voucher today. When I decided to redeem once more, the vouchers are no where to be found in my account. What should I do?

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20 October 2022 03:10:00 Guest

Guest : Over the last 2 days ive tried booking a flight with my visa cc and it kept giving me the error: We are unable to process your transaction due to a system issue or an error in your entry. Please try again or choose another payment method to complete your booking. I don't seem to have any problem using my cc for other purchases and it's way below the limit. I'm sure I filled in the correct details. Charlie bot told me yesterday it's a system issue and i just had to try again. I've already tried for more than 5 times now and all of them failed. Anyone else had the same issue?same here. Was your issue resolved?

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18 October 2022 02:10:00 Guest

Over the last 2 days ive tried booking a flight with my visa cc and it kept giving me the error: We are unable to process your transaction due to a system issue or an error in your entry. Please try again or choose another payment method to complete your booking. I don't seem to have any problem using my cc for other purchases and it's way below the limit. I'm sure I filled in the correct details. Charlie bot told me yesterday it's a system issue and i just had to try again. I've already tried for more than 5 times now and all of them failed. Anyone else had the same issue?

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18 October 2022 01:10:00 Guest

Guest : Guest : Hi. Cebu pacific always says "were having trouble loading this page". Paano po h ama fix ito. Thanks I have the same issue For days now! I want to rebook my flight pero ayaw. Even the app is not working.

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18 October 2022 01:10:00 Guest

I have been refreshing the page for 3 hours now and still does not let me log in. I have been visiting the website for many days and the problem is still the same. I tried the app but the app is not functional. I tried different devices and used different internet connections, thinking the those might be a problem. But No! Still does not work.

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18 October 2022 12:10:00 Guest

Guest : Hi. Cebu pacific always says "were having trouble loading this page". Paano po h ama fix ito. Thanks I have the same issue

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18 October 2022 11:10:00 jeanette

APPS NOT WORKING

Cebu Pacific Air 
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17 October 2022 03:10:00 Guest

Hi. Cebu pacific always says "were having trouble loading this page". Paano po h ama fix ito. Thanks

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15 October 2022 12:10:00 Anne

Hey! I did not proceed with the rebooking. I need to reinstate back the flight. Since cancelled transactions will be cancelled next day!

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15 October 2022 03:10:00 Guest

Guest : my booking was not successful but my credit card got deducted! my bank says it's pending! anyone here who had same issue? did ceb pac refunded the money? if so, how long did it take? hi for me it took 5 days before the bank return the money

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12 October 2022 10:10:00 Guest

Guest : I feel robbed when Cebu Pacific allowed me to rebook the flight but they charged me almost 116k. My original flight is only 29k for 3 people? How could you save the changes from the flight without paying it? I was hoping that it will be back to original flight as it was not paid. It says you have 15 minutes to settle you payment, so what will happen if you didnt pay it? Still you will hold the flight until the day ofy travel. I also have the same issue. CebPac says I have pending payment for rebooking a new flight. But the new flight is more expensive than the old flight so I want to cancel it. Theres no other option but to pay the pending payment. This is absurd. I felt robbed. Help please.

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12 October 2022 07:10:00 Guest

my booking was not successful but my credit card got deducted! my bank says it's pending! anyone here who had same issue? did ceb pac refunded the money? if so, how long did it take?

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11 October 2022 07:10:00 Guest

GuestHLCB : I didnt sign in my account when I purchased cebu superpass, is tere any chance that i can redeem it? same here... I forgot to take down the reference number. I havent receive any mails on my vouchers and when i log in my account, no vouchers can be found

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11 October 2022 07:10:00 Clarissa

Where can i find the voucher numbers for the super pass i bought? I haven't received any email

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11 October 2022 04:10:00 Guest

CebPac new website for Payment is not working. Managed booking to add seats , but when paying it took yrs for page to load, and always unsuccessful when trying to click Pay Now Have tried using diff devices , clear cache and tried Incognito, nothing worked. Been trying for 3 days . Customer service has no answer , except for all of the things Ive already done. They said to try again or Pay thru Gcash, but Gcash needs12 digit reference, my booking details has only 6 character reference... asked for 12 digit reference to use, but still no reply 😢 Anyone who encountered the same? How did you fixed it?

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11 October 2022 12:10:00 GuestHLCB

I didnt sign in my account when I purchased cebu superpass, is tere any chance that i can redeem it?

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10 October 2022 08:10:00 Guest

Cindie : Purchased 1 voucher now, when i tried to redeem to book a flight there were no voucher to select. Did not received any email confirmation about my payment and reference number. Looking forward to resolve the issue. THANKS. Same issue. I even received a text from my CC that I was charged but I still didnt received any email confirmation.

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10 October 2022 06:10:00 Cindie

Purchased 1 voucher now, when i tried to redeem to book a flight there were no voucher to select. Did not received any email confirmation about my payment and reference number. Looking forward to resolve the issue. THANKS.

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10 October 2022 05:10:00 Kim

I purchased 4 vouchers recently and transaction was successful as confirmed with the site. I also added my email address so i Ecbpac would just email me the details of my transaction and the reference number but did'nt receive any email at all from Cebu Pacific. Now I don't know my tracking number or reference number upon purchase of my vouchers. Hope somebody would help me on this concern. Thanks

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09 October 2022 05:10:00 Guest

I feel robbed when Cebu Pacific allowed me to rebook the flight but they charged me 115k. My original flight is only 29k for 3 people? How could you save the changes from the flight without paying it? I was hoping that it will be back to original flight as it was not paid. It says you have 15 minutes to settle you payment, so what will happen if you didnt pay it? Still you will hold the flight until the day ofy travel.

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09 October 2022 05:10:00 Guest

The rebooki Guest : Hello! I want to cancel an unpaid add on baggage in Ceb Pac (Made the mistake of booking the baggage for ALL Passengers instead of one only). Agent told me that I really need to pay for it. But that mistake will cost me PHP 10K so I'm really looking for ways to cancel ASAP. Please help. It cost me 115k after checking if I can rebook the flight but the original flight I got is only for 29k for 3 people. Then they charging me 115k because they have already changed the flight details!

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09 October 2022 01:10:00 Guest

But it says you have 15 mins to settle your balance but still, they will hold the flight until you pay for it. Confusing..

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07 October 2022 03:10:00 Guest

Guest : How did you resolve the issue? Guest : Booked for a round trip ticket since this afternoon, paid using my credit card. My bank sent and OTP confirming my purchase but after i typed/encoded it popped up a dialog says "unable to process transaction due to a system issue or an error....." called my bank but unable to get my call due to volume of callers. Worried about my payment it might deducted to my account. Pls fix your payment system.. I encountered the same.

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05 October 2022 05:10:00 Michael

I have tried to use the website for 3 days now, it is so bad, none of the links work, you can not log in, sign in, manage booking, nothing, it is terrible and very frustrating

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04 October 2022 08:10:00 Guest

Hello. I'm trying to use my travel fund. When i put the booking reference of my previous booking with travel fund, I should pay the difference only however when I choose credit card or gcash it still appear the full price. I already spoke to 3 agents but they were unhelpful. They let me clear my cache etc. But it still the same. I even tried it in a different PC, mobile. Worst thing my travel fund is about to expire.

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30 September 2022 02:09:00 Guest

Guest : Booked for a round trip ticket since this afternoon, paid using my credit card. My bank sent and OTP confirming my purchase but after i typed/encoded it popped up a dialog says "unable to process transaction due to a system issue or an error....." called my bank but unable to get my call due to volume of callers. Worried about my payment it might deducted to my account. Pls fix your payment system.. I encountered the same.

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30 September 2022 02:09:00 Guest

Guest : I also am experiencing payment error using my card. It's a huge headache. I'm experiencing the same issue. It's very annoying.😩

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30 September 2022 02:09:00 Guest

I'm experiencing the same issue. It's very annoying.😩

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29 September 2022 02:09:00 Guest

Guest : What happen to your system? After supplying my good feedback to your survey on my first booking...and now it's so disgusting because I've been encountering issue after trying several times that says "You can only make one booking at a time..." I even tried to refresh and shutting down my device but same issue occur. Hi, you can try using a different platform or use Incognito mode. You can also try clearing your cache.

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29 September 2022 02:09:00 Guest

CHOLO : Has anyone ever experienced having their flight schedules changed without getting an email notice? What did you do to address it? Did you double check the email and contact no. you provided while booking? You can check your spam folder just in case it was tagged as spam.

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29 September 2022 02:09:00 Guest

Guest : Same problem. It is a difficult website to access. Cebu Pacific appear to be disinterested in improving it. The airline must be missing out on numerous bookings due to the inferior website. PAL and AirAsia website are working fine. Cebu Pacific Facebook page recommends refreshing your browser, but this doesnt have any effect. You can try opening this site Incognito Mode or use another platform than the one you're currently using (Chrone, Firefox). Or clear your cache.

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29 September 2022 02:09:00 Guest

Guest : Guest : Guest : same ..its a shitty airlines ..even u call their so called 24/7 hotline.. its nothing since they will still throw u to their stupid website.. f**t of Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , its been two weeks now they dont resolve the issue Im willing to pay for the price differences too, I dont know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I dont want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , its been two weeks now they dont resolve the issue Im willing to pay for the price differences too, I dont know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I dont want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , its been two weeks now they dont resolve the issue Im willing to pay for the price differences too, I dont know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I dont want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Hi i also have the same concern. Is it resolved? Hi, for the one with the pending add-on, unfortunately, you have to pay it as confirming the rebooking more or less makes it a new booking. For the one with the reversed flights (Manila-Caticlan, Caticlan-Manila), no experience yet with that happening with my 50+ bookings for the past 6yrs. Always double check flight details before proceeding with payment. Sorry

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29 September 2022 02:09:00 Guest

Guest : What happens to unpaid rebooking fees? Does the flight you initially booked get cancelled? Unfortunately, yes. That's why a pop-up appears (saying once we confirm the rebooking, we will be removed from the old flight booking) whenever we try to rebook tickets. If you haven't clicked "Proceed to Payment", you can still click the "backspace" key and it will say "are you sure you want to cancel this rebooking" (along that line). But once you clicked proceed to payment, you have to pay coz it's already considered a new booking.

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29 September 2022 02:09:00 Guest

Guest : "You may only make one booking at a time Please close any tabs with Cebu Pacific open and try again" I have no tabs open other than the Cebu Pacific one, and this is all that pops up when it asks me to manage my booking. Is this for real? You can try booking in Igcognito Mode or use another search engine? 😅 (I forgot the term) Ex: if you're using Chrome, try Firefox

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29 September 2022 02:09:00 Guest

Guest : Can anyone help me print my OR for my flight last Aug 30 and Sept 3? Booking Ref AJEZQN Can you or can you not access the booking page with the OR in it? 1. If you booked it with a cebpac account, only you can access it. You cand also check your email where the OR is sent. 2. If you booked it as a guest, we need your last name to access the booking. Again, you can check the email for the OR Is your problem just printing the OR? 1. Open the booking page with the OR in it or open the email. 2. If your using a PC: scroll down until the OR is fully shown ln the screen; press PRNTSC on the keyboard (top keys on the right); open Microsoft Word or equivalent; press CTRL+V (or right-click and paste); you can now print it 3. If your using mobile: scroll down; take a screenshot; if your phone is connected to a printer via wifi, you can print it directly, if not, go to a shop where they can print it for you

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29 September 2022 02:09:00 Guest

Visitor : Hello I have a very long and hard time booking my plane ticket atm. was at the payment loading page but was waiting for an hour, nothing change. is there website down now? Hi, based on my experience booking tickets with them recently, I think this happens because the ticket (with the price that you chose) have already been sold out? When I refreshed the page and/or restarted the process, the price already went up.

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