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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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17 August 2022 09:08:00 Guest

I canít proceed to payment page, it always bring me back to the booking summary whenever I tried to proceed to payment.. Fix your payment system.

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15 August 2022 11:08:00 Guest

I booked and paid online, tried many times as it kept saying payment "unsuccessful" due to bla bla bla. So I tried again and used the other card. The other card payment is successful but then to my surprised, the unsuccessful payment from the other card was also deducted. Pease help how do I get my money back. It's absolutely DOUBLE CHARGE. Their customer service is a ROBOT! It's NO use😨

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13 August 2022 11:08:00 Guest

Guest : Redirection to payment keeps spooling and eventually, the session expires. And since the guest list is not also working, my time is consumed answering the booking details all over again. I've been trying to book for how many days now. dont worry. you are not alone. dumb CP can't fix anything but just fooling you with "I will forward your concern to IT teamĒ. I've been trying for a week now

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08 August 2022 01:08:00 Guest

Redirection to payment keeps spooling and eventually, the session expires. And since the guest list is not also working, my time is consumed answering the booking details all over again. I've been trying to book for how many days now.

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07 August 2022 09:08:00 Guest

What happen to your system? After supplying my good feedback to your survey on my first booking...and now it's so disgusting because I've been encountering issue after trying several times that says "You can only make one booking at a time..." I even tried to refresh and shutting down my device but same issue occur.

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07 August 2022 11:08:00 Rubilyn Casem

I canít proceed to payment page, it always bring me back to the booking summary whenever I tried to proceed to payment

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06 August 2022 01:08:00 Guest

Booked for a round trip ticket since this afternoon, paid using my credit card. My bank sent and OTP confirming my purchase but after i typed/encoded it popped up a dialog says "unable to process transaction due to a system issue or an error....." called my bank but unable to get my call due to volume of callers. Worried about my payment it might deducted to my account. Pls fix your payment system..

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05 August 2022 11:08:00 Guest

Guest : How to remove the unsuccessful booking? I coudn't book any ticket of cebu pac it says that you may only make 1 booking. And my first try was unsuccessful due to system error.

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04 August 2022 11:08:00 Guest

How to remove the unsuccessful booking? I coudn't book any ticket of cebu pac it says that you may only make 1 booking. And my first try was unsuccessful due to system error. Omg.

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03 August 2022 04:08:00 Guest

Hello! Did you fix your issue? i have a same issue after confirmation of my card details the error keeps coming. the payment successfully deduct from my account but i did not get booking reference and the airline keeps saying they did not receive any payment. How come?? bank confirm the successful payment and even provide the authorization code provided to cebupac.

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03 August 2022 04:08:00 Guest

Guest : Hi all, I just had a booking today around 8 pm and paid through Paymaya, but after the confirmation, the page just kept loading and no booking reference number was provided. Money was successfully reduced on my account

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03 August 2022 08:08:00 Sheryl

Hi please help. My booking says CONFIRMED WITH AMOUNT DUE. Tried paying several times for two days now all unsuccessful because the payment page does not load. How do I fix this? Talked to 4 agents they were unhelpful.

Cebu Pacific Air  Cebu Pacific Air 
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03 August 2022 12:08:00 Guest

The payment url of cebupacificair.com/booking/payment keeps spooling , does not advance to payment page.

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27 July 2022 08:07:00 Guest

Guest : I had the sane problem. Contacted Cebu Pac by FB messenger and they asked me to to try the next day with all otther ways which as expected still didnít work. The following day I contacted them again through chat and just requested to give me another option to pay which they did. They emailed me Reference booking # to be paid via GCash or 7-11. Instantly after paying by GCash, it reflected that I do not have an amount payable on my itinerary anymore. I think their site is really having a problem with paying a pending amount when changes are dine. Itís so disappointing that they couldnít fix it right away.

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24 July 2022 05:07:00 Guest

Guest : same ..its a shitty airlines ..even u call their so called 24/7 hotline.. its nothing since they will still throw u to their stupid website.. f**t of Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , itís been two weeks now they dont resolve the issue Iím willing to pay for the price differences too, I donít know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , itís been two weeks now they dont resolve the issue Iím willing to pay for the price differences too, I donít know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , itís been two weeks now they dont resolve the issue Iím willing to pay for the price differences too, I donít know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now..

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23 July 2022 12:07:00 Guest

Hi . Im encountering the same error message since yesterday. I had reinstalled the app and had my phone restarted but same problem occured. I even tried using their website. Were you able to book a flight already?

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19 July 2022 06:07:00 Guest

same issue here. any update?

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16 July 2022 08:07:00 Guest

Always appear that message "UNABLE TO PROCESS PAYMENT DUE TO SYSTEM ERROR"

Cebu Pacific Air 
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14 July 2022 05:07:00 Guest

Do you have any update on this? I have the same issue Guest : How to cancel add on baggage? When I rebook my flight on the earlier date the summary said that i have to pay 2900+ and then click proceed to payment button but then it appeared that i have to pay 3500+ I wondered why so i did not proceed to pay. when I reviewed the pending itinerary it appeared that the return flight that i rebooked has 2 baggage (20 kg each). How do I cancel the baggage which I did not select and clearly it was a system glitch.

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11 July 2022 02:07:00 Guest

Guest : stupid Cebu PACIFIC!! WORST AIRLINE COMPANY. I CANNOT CANCEL UNPADI BAGGAGE ALLOWANCE ONLINE Same problem here, I'm thinking I should ignore it and by the time I arrive at the airport just pay for the appropriate baggage

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10 July 2022 08:07:00 Guest

hi all, i tried to pay my amount due as I rebook my flight. And it says unable to load page. My domestic flight, I am able to pay my amount due. But my international flight, I canít. what should I do?

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08 July 2022 11:07:00 Guest

stupid Cebu PACIFIC!! WORST AIRLINE COMPANY. I CANNOT CANCEL UNPADI BAGGAGE ALLOWANCE ONLINE

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07 July 2022 07:07:00 Guest

How do I cancel the pending payment for prepaid baggage added through Manage Booking?

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07 July 2022 01:07:00 Guest

Guest : Hi all, I just had a booking today around 8 pm and paid through Paymaya, but after the confirmation, the page just kept loading and no booking reference number was provided. Money was successfully reduced on my account Hello I am having the same problem now. Any update on your case? I already raised mine to both Paymaya and CebuPac sides but still not resolved

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07 July 2022 05:07:00 Guest

Same problem! Guest : I hate their new website. So slow. Annoying. I can't pay my bookings because of their slow loading website.

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06 July 2022 06:07:00 Guest

Hi all, I just had a booking today around 8 pm and paid through Paymaya, but after the confirmation, the page just kept loading and no booking reference number was provided. Money was successfully reduced on my account

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06 July 2022 12:07:00 Guest

Hello. Has anyone managed to pay their amount due? Ive tried multiple times and all unsuccessful. Nobody is answering their hotlineÖ the CSRs are never helpful

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02 July 2022 07:07:00 Guest

I hate their new website. So slow. Annoying. I can't pay my bookings because of their slow loading website.

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02 July 2022 06:07:00 Guest

They have the WORST website in the entire airline industry, it is total garbage. I spent half a day yesterday trying to make a booking and still could not complete it because their website keeps on hanging and becoming unresponsive. If Cebu Pacific really wants to satisfy their customers and improve on customer service, they need to fix their website first!

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30 June 2022 06:06:00 Guest

Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , itís been two weeks now they dont resolve the issue Iím willing to pay for the price differences too, I donít know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , itís been two weeks now they dont resolve the issue Iím willing to pay for the price differences too, I donít know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now.. Guest : Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , itís been two weeks now they dont resolve the issue Iím willing to pay for the price differences too, I donít know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now..

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30 June 2022 02:06:00 Guest

Guest : Hi, has this been resolved? were u charged? same thing happened to me

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27 June 2022 05:06:00 Guest

Did you end up solving this issue? Iím having the same problem! Guest : Having some issues on rebooking. After selecting rebook flight dates and proceeded to review page then clicking continue, it says "Something went wrong" then clicking the "Reload page" button only goes back to previous page. Clicking continue again will do the same and does not let me proceed to the next page. Anyone else encountered this issue?

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27 June 2022 06:06:00 Guest

Avoid flying with Cebu Pacific. Last week I had a flight to Korea, booked via their website. When I was buying ticket, it said that flights to Korea are refundable. I also payed extra for Ceb flexi. 2 days before the flight, I wanted to cancel the flight. I reached agents few times, they all told me I cannot get refund, that my ticket was promo ticket. When I bought ticket, it didn't say that ticket is promo. Some of agents only mentioned that I can only convert it to travel fund. Web site did not work properly at that time, so I could not cancel through there. I figured out there is no other option and I'll need to use travel fund, so I told to one agent that I want to cancel flight. He ignored my request and did not provide me help 2 days before the flight, and I was not able to cancel that flight. I also went to their office at airport, and they told me I can only do it online, cause I bought ticket online. Day after the flight, I reached some agent again, he told me I cannot do anything anymore, that I've should do it before the flight. So, they lied about refundable flight and refund of money, did not provide any help, did not want to help me to cancel the flight to convert that money in travel fund. Avoid flying with them and choose some other companies instead. They stole almost 11 000 pesos from me.

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24 June 2022 07:06:00 Guest

You can get assistance thru their facebook chat / messenger. Just type in "live agent" and someone will be able to chat and help. :)

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23 June 2022 01:06:00 Guest

Guest : Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , itís been two weeks now they dont resolve the issue Iím willing to pay for the price differences too, I donít know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo is it resolved? how? same situation right now..

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22 June 2022 09:06:00 Guest

How did you pay for your rebooking? Iím experiencing the same problem. 😔 Jeff : It's insane booking with Cebu Pacific when you're about to pay it won't allow you to pay..........tried is 7x and it's holy smoke so stupid and * of our time

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22 June 2022 08:06:00 Guest

ya! same issue here! happened 2x already! their new website sucks and you can no longer edit their add on once you entered it and have to pay it. Their new website is loading / hanging which also why double entry of add ons happen! i hate it! Guest : How to cancel add on baggage? When I rebook my flight on the earlier date the summary said that i have to pay 2900+ and then click proceed to payment button but then it appeared that i have to pay 3500+ I wondered why so i did not proceed to pay. when I reviewed the pending itinerary it appeared that the return flight that i rebooked has 2 baggage (20 kg each). How do I cancel the baggage which I did not select and clearly it was a system glitch.

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19 June 2022 06:06:00 Guest

CebtoGesFlight : Been stuck at this page for almost 2 hours now. same here, cannot rebook online so I tried to rebook it via cebupacific ticketing and have to pay almost 3x the amount online, so disappointed

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18 June 2022 11:06:00 Guest

How to cancel add on baggage? When I rebook my flight on the earlier date the summary said that i have to pay 2900+ and then click proceed to payment button but then it appeared that i have to pay 3500+ I wondered why so i did not proceed to pay. when I reviewed the pending itinerary it appeared that the return flight that i rebooked has 2 baggage (20 kg each). How do I cancel the baggage which I did not select and clearly it was a system glitch.

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16 June 2022 04:06:00 Guest

Has anyone here rebooked a flight? Can I remove my additional add-ons from my original flight? The extra cost is too much so I would like to have it removed.

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16 June 2022 10:06:00 Guest

ALTERNATIVE SOLUTION: If you can't access the "Manage My Booking" part of the Cebu Pacific website to view your itineraries, and even tried to create an account but nothing still appears, here's an alternative: Go and message the Cebu Pacific Air in your messenger app. Press "Get Started" and Charlie the chatbot will appear (he's sometimes unreliable but hang on) Keep pressing these: Main Menu > Get Itinerary (in Manage my booking tile) > "Yup, I have it" message > then input your 6-digit Flight Reference Code > then input your Last Name or any last name if it's a group flight > Your Itinerary :) Or just basically do what Charlie the chatbot is asking in the chat in order to navigate. Hope this helps!!

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15 June 2022 06:06:00 Jocelyn Jonota

Why does my book reference number cannot be found in system?

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15 June 2022 03:06:00 Guest

Couldn't go through "Manage Booking" page to reschedule flight. Cebu Pacific site says I have an existing account but I wasn't sure if I had an account or just forgot my password. So I clicked "forgot password". However, as soon as I was able to think up a new password and press the "Set password" button, I get stuck on the same page. No redirection whatsoever. Their website is whacked. Even the chat reps can't do anything apart from viewing our profiles on their end. I sure hope they get the site fixed ASAP.

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14 June 2022 04:06:00 Tomie

Guest : How was this resolved? Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule.Same problem. What should I do?

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07 June 2022 11:06:00 CebtoGesFlight

Been stuck at this page for almost 2 hours now.

Cebu Pacific Air 
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06 June 2022 06:06:00 Dice

Stuck at loading payment page for hours now. Is there any work around on this?

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06 June 2022 05:06:00 Renierose Briones

Website down tonight, I had a hard time booking a flight for my parents.

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05 June 2022 04:06:00 Guest

Hello! I want to cancel an unpaid add on baggage in Ceb Pac (Made the mistake of booking the baggage for ALL Passengers instead of one only). Agent told me that I really need to pay for it. But that mistake will cost me PHP 10K so I'm really looking for ways to cancel ASAP. Please help.

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03 June 2022 10:06:00 Guest

How was this resolved? Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule.

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02 June 2022 07:06:00 Jeff

It's insane booking with Cebu Pacific when you're about to pay it won't allow you to pay..........tried is 7x and it's holy smoke so stupid and * of our time

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02 June 2022 03:06:00 Guest

payment page still loading

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02 June 2022 03:06:00 Guest

Same problem. How did you settle your problem? Guest : Guest : Hello. I need assistance . how can I cancel pending add on payment? I tried to rebook my flight from Apr 22 and change it into 21 just to see the fare difference. Now it cannot be edited anymore and it's already save the changes. It says I have unsettled bill which I donít want to continue purchasing. I want to use my original ticket and flight schedule. HI same problem here, is it resolved already? pls advise me aslo

Reply
02 June 2022 01:06:00 Guest

Hi, everytime I proceed to payment itís always been like this. I retry thrice, do u think it will be deducted on my credit card?

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01 June 2022 09:06:00 Guest

I dont receive Itinerary Receipt due to an error on the website. My balance on my bank account was deducted I have reference number.

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01 June 2022 06:06:00 Guest

I cannot even find it the destinationa address.. contact updates only I can see..

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01 June 2022 06:06:00 Guest

Anybody knows, how to locate the destination address. I click the manage booking , guest detail update done. still there is destination address.. I just kept on going circles.. please anyone who has idea where I can find it.

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01 June 2022 10:06:00 Guest

Hi, I made booking last May 17 from Manila to Caticlan then Caticlan to Manila for June flight. Then when I receive my booking ticket it became Caticlan to Manila then Manila to Caticlan , itís been two weeks now they dont resolve the issue Iím willing to pay for the price differences too, I donít know why it happen . I booked for 5 person , it was like throwing money just like that . Haaayyy

Reply
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