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Cebu Pacific Air Discussion
Hi, i have seen your post...you are facing an issue. If you want i can help you...you can contact me on our company contact number or on whatsapp number for call: 02080048133 whatsapp number: +447424679380 website: www.travelesmart.co.uk/
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I cannot book any flights on Cebu Pacific. After I input the OTP, it redirects back to the homepage. I tried using debit card and cc but still no progress. When I tried to choose the payment center option, the error page shows. Idk how to be able to book a flight
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What happened to #Cebupacific website seems down for 2 days now and cannot even book a flight? 🤷♀️
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Did you receive it? Mary Joy Quemado : Hi.. i’ve already paid my ticket via payment credit card earlier, now my concern is i havent received my confirmation and iterinary yet. I might be charged again if i try booking again. Kindly help me with this. Thank you
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Cebupac Is your system down?my flight would be on sunday January 19 Manila -Pagadian, Why i cant manage booking?, but anyway i have a copy of my itinerary with me hopefully all is find. Anyone here experiencing the same?
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Same here Guest : Guest : I just booked a flight, entered my credit card details but didn't get any confirmation Did this get resolved? I am having the same problem :(
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Has this been resolved already? I also just experienced this now. What did you do? Guest : Hi, I booked a ticket using my getgo points and opted to pay the balance through payment centers but I missed the 24 hours allowance and made payment through my credit card but it was declined twice, I also pay through paypal and debit card but it was also declined. How am i going to pay for my balance? My flight is on January 8, 2020. Please help!
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Cebu Pacific keeps on asking captcha but I entered a correct captcha combination already. It happens multiple times that is why I cant book a flight. :(
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Piamonte : I've already paid using the reference number thru 7/11. It also has P10 convenience fee. It was successful but still no iterinary was sent to my email address.
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Hi.. i’ve already paid my ticket via payment credit card earlier, now my concern is i havent received my confirmation and iterinary yet. I might be charged again if i try booking again. Kindly help me with this. Thank you
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Guest : A similar problem is for me as well: even on submeeting search flight form: HTTP ERROR 444 Try booking using your mobile's google chrome
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I booked a flight last night using 24hrs payment option thru payment centers. I would like to pay it now with credit card but when i submit nothing is happening. Help please.. booking will expire tonight..
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I called both paypal and cebupac for my cancelled transaction, paypal can't issue a refund because cebupac didn't confirm the cancellation. they charged me three times (¥130000 in total). cebupac is telling me that they will give the refund after 2 to 3 months to paypal. paypal on the other hand wanted confirmation from cebupac and they will issue a refund after 10 days. what should i do??
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same issue. how did you resolve it? carol : I booked my ticket Via Credit card . After a couple days I received my SOA/Billing I notice that you charge me 4 times . But actually, One (1) I proceed to payment the three booking no OTP. How come that it charge to my account. As you notice, The same Information with Different date Because, Ive Tried to book but the System appear the message " hand tight" then try again, how come you deduct it to my Credit card. Im trying to Refund and submitted on aparil 29, 2019 on the Cebu Pacific Website. But until Now no response or No money return it back To me . Please Help me to Return back . I Have many transaction to Cebu pac But I never encounter this kind of problem . I went so smoothly . Please take a look for this matter . Reference number : VB58XI , GK415E, EIHZHK
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me too. and it's frustrating. i already called paypal and cebu pac. i paid 3 tickets and it's being deducted to my paypal account. cebupac told me they alreday cancel it but paypal said the opposite. QOUTE] Georgina : I booked my ticket earlier thru PayPal and the ERROR occured but the payment goes thru with out me having a confirmation.I can't even get a hold of anybody from CEBUPAC.I am here in US☹.I dont know if I called PayPal or my bank..Frustrated. Does anybody has the same issue like me?
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Guest : I just booked a flight, entered my credit card details but didn't get any confirmation Did this get resolved? I am having the same problem :(
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Hi.. i’ve already paid my ticket via payment center, now my concern is i havent received my confirmation and iterinary yet. I have my receipt with me.. if my booking is still on hold after 9pm later my booking will be deleted pls. Fix thank u
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same here! so frustrating! Guest : when will cebu pacific fix your website... I keep getting HTTP ERROR 444 when i try to book for a flight... it has been this since December 2019,.,, it is now January 7 2020... hope u fix them so inconvenient Guest : I’ve been trying to book a flight for 4 days now using my iPhone but upon payment using paypal and I even tried the credit card option, nothing happens. I keep getting the code 444. This is so frustrating.
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yes I went through the same earlier. I thought it was my credit card's issue but I used my other credit card and still didn't go through. I didnt received any confirmation.
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ERROR: The balance due of the assembled contract does not equal the checksum's BalanceDue. WHAT IS THE MEANING OF THIS?
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Hello. I have a trouble booking because of the captcha code. I've entered correct capthcha code for so many times and it feels like it doesn't end.
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I booked my ticket earlier thru PayPal and the ERROR occured but the payment goes thru with out me having a confirmation.I can't even get a hold of anybody from CEBUPAC.I am here in US☹.I dont know if I called PayPal or my bank..Frustrated. Does anybody has the same issue like me?
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it will already be reflected on your passport so no need to worry if you don't have any itinerary ticket to bring. i hope u put ut passport details when u booked Guest : Guest : i MADE A BOOKING AT CEBUPACAIR.COM on Oct. 25, 2019 at 7:30pm bound from Manila to Sydney (one way) January 14, 2020 departure and it was confirmed that my booking was successful. I paid 20, 930 via credit card and it was deducted from my account. However, I did not get the booking reference no. and wasn't able to print said transaction. I cant retrieve it and when I checked on the section manage your booking, it states that "ERROR: The details you entered do not match an existing booking in our system. Please try again." I keep on trying but it showed the same message. How can I retrieve the ticket that I bought? I am already anxious because I dont have a copy of the ticket that I booked. Please guide and help us. Need your response at once. Thank you Is this problem solved???
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you can pay it directly in the airport on the day of your flighy that happened to me before. Guest : Guest : hi good pm..someone pls help me i rebooked a flight yesterday then i need to pay amount due around 6k..6pm yesterday.then i miss to pay it.i forget about it.then i went to 7/11 and cebuana it was already expire..then i checked the site state that confirmed payment due.what will happen?thus the transaction cancelled?or invalid or will go back to the original date..thank u po in advance sa makakatulong
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same with this. have you solve it already?? Ryan Manalo : I tried booking a flight in Cebu pacific but my bdo debit card has been declined. Does anyone experienced thesame problem?
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same Guest : Guest : Response from cp Apologies, as verified, we are having issue with Google chrome browser. Please try again and use different browser. Concern team is already looking into this issue. Let me know if you have other concerns. Thank you. I tried Safari, my card was declined in the payment section though it has a sufficient amount for booking
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when will cebu pacific fix your website... I keep getting HTTP ERROR 444 when i try to book for a flight... it has been this since December 2019,.,, it is now January 7 2020... hope u fix them so inconvenient
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I’ve been trying to book a flight for 4 days now using my iPhone but upon payment using paypal and I even tried the credit card option, nothing happens. I keep getting the code 444. This is so frustrating.
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I cannot book a flight, when i press pay using paypal it goes back to flight browsing page. I used google & yahoo in safari, google chrome with the same resultant
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Hi everyone! I’ve the same problem with code 444. I pay for my tickets and the Web site have code 444. Sorry from my English
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I've already paid using the reference number thru 7/11. It also has P10 convenience fee. It was successful but still no iterinary was sent to my email address.
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Guest : I tried using MS Edge and still my payment using CC was not successful. The price difference between online and customer service booking is too much. Might be the reason they wont fix the problem to earn more? Guest : Response from cp Apologies, as verified, we are having issue with Google chrome browser. Please try again and use different browser. Concern team is already looking into this issue. Let me know if you have other concerns. Thank you. Same here. I got 444 error. And detail of my ip address. I added this to the last help ticket i raised yesterday. They must be losing alot of money. I could book via the app on my android.
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I tried using MS Edge and still my payment using CC was not successful. The price difference between online and customer service booking is too much. Might be the reason they wont fix the problem to earn more? Guest : Response from cp Apologies, as verified, we are having issue with Google chrome browser. Please try again and use different browser. Concern team is already looking into this issue. Let me know if you have other concerns. Thank you.
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tried booking but when it's on Payment page, I've paid using CC Visa, once I've clicked "Submit" button, nothing happen.
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Almost about to be done paying for my ticket and when I hit the payment proceed, it said error and back to the flight browsing page. I tried again in the app but it wont let me book ticket as it says system error. Seems everyday have a System error.
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I can access www.cebupacificair.com/ but after selecting the flights, dates etc and clicking the "FIND FLIGHTS" it redirect to book.cebupacificair.com/ which only shows a blank page. I've been experiencing this for 3 days now, have used different browsers - safari, firefox, opera, chrome - but same result. I tried accessing other airline booking sites, and their website works. Anybody else experiencing the same?
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Guest : Response from cp Apologies, as verified, we are having issue with Google chrome browser. Please try again and use different browser. Concern team is already looking into this issue. Let me know if you have other concerns. Thank you. I tried Safari, my card was declined in the payment section though it has a sufficient amount for booking
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I tried booking a flight in Cebu pacific but my bdo debit card has been declined. Does anyone experienced thesame problem?
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Hi, I booked a ticket using my getgo points and opted to pay the balance through payment centers but I missed the 24 hours allowance and made payment through my credit card but it was declined twice, I also pay through paypal and debit card but it was also declined. How am i going to pay for my balance? My flight is on January 8, 2020. Please help!
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Guest : i MADE A BOOKING AT CEBUPACAIR.COM on Oct. 25, 2019 at 7:30pm bound from Manila to Sydney (one way) January 14, 2020 departure and it was confirmed that my booking was successful. I paid 20, 930 via credit card and it was deducted from my account. However, I did not get the booking reference no. and wasn't able to print said transaction. I cant retrieve it and when I checked on the section manage your booking, it states that "ERROR: The details you entered do not match an existing booking in our system. Please try again." I keep on trying but it showed the same message. How can I retrieve the ticket that I bought? I am already anxious because I dont have a copy of the ticket that I booked. Please guide and help us. Need your response at once. Thank you Is this problem solved???
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Response from cp Apologies, as verified, we are having issue with Google chrome browser. Please try again and use different browser. Concern team is already looking into this issue. Let me know if you have other concerns. Thank you.
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Had the same error ERROR: No booking in state cannot commit booking" The 3rd attempt i got the screen to add osid and cc limit, but still failed Raised ticket with c p. Got the usual questions. Did you check cookie Contact bank I sent screen shots of the booking that was ok. See below. Plus shot of the error Btw i was able book and pay using the app.
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Guest : Hi, i finished booking and payment thru Visa but same with the others here, nothing comes up and no receiving mail also. There's a message "ERROR: No booking in state cannot commit booking" What does it mean? is it failed and i need to book again? I afraid it will be doubled. - Hi we got the same problem, but when I inquired the balance on my bank's hotline number, nothing was deducted from my balance. I think it is a system failure of their website. Did u get any update? Thanks.
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Hi, i finished booking and payment thru Visa but same with the others here, nothing comes up and no receiving mail also. There's a message "ERROR: No booking in state cannot commit booking" What does it mean? is it failed and i need to book again? I afraid it will be doubled.
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My payment for addon seat is being declined. I cannot check in because i need to settle my balance. Payment is only thru creditcard and payment center is not available in the options. Can i cancel my prepaid purchase instead so i can proceed checking in. Thanks a lot.ROCWK
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I booked a seat sale flight and finished the payment thru Visa BUT nothing came up and no receiving email until now. Should I still wait? Is it failed? Or Book again?
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i suddenly close my itinerary booking page, now i don't know how to retrieve it again, i doesn't even know how to pay cause i don't have the reference number. please help need that flight badly.
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TunnelBear VPN has helped me to get rid of the ERROR on CP website. Now I am able to manage bookings etc. Haven`t tried to buy another ticket though, so I don`t know, if I would have trouble with paying/receiving a new ticket after the problem started on their website.
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I rebooked my flight but failed to pay the amount due within 24 hours. I went to cebuana but was not able to settle it..So i checked the managing book page and still amount due is still appears with the new date of flight.. Confusing..Please help..
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Guest : hi good pm..someone pls help me i rebooked a flight yesterday then i need to pay amount due around 6k..6pm yesterday.then i miss to pay it.i forget about it.then i went to 7/11 and cebuana it was already expire..then i checked the site state that confirmed payment due.what will happen?thus the transaction cancelled?or invalid or will go back to the original date..thank u po in advance sa makakatulong
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Try to manage your booking on cebupacificair.com. You can use your booking reference or the details of your flight to retrieve it. If it appears with confirmed status as in the image, then you should be fine.
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I booked my ticket November 26 but i did not received any email from cebu pacific. My flight would be December 22. I pay thru visa card and the booking I made was confirmed. please anyone can help
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I received my itinerary from Cebu Pacific via email and got confused with the words ADT w/o doc beside my name. What does it mean? I think ADT means adult but what does w/o doc mean?
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hi good pm..someone pls help me i rebooked a flight yesterday then i need to pay amount due around 6k..6pm yesterday.then i miss to pay it.i forget about it.then i went to 7/11 and cebuana it was already expire..then i checked the site state that confirmed payment due.what will happen?thus the transaction cancelled?or invalid or will go back to the original date..thank u po in advance sa makakatulong
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I paid my Cebu Pacific booking via GCASH. I did not get any confirmation from GCASH that the payment was successful but the amount was already deducted from my balance. I called someone from Globe and they told me to contact Cebu Pacific instead because payment is GCASH is made real time. Cebu Pacific is the one to still confirm my booking/payment. Anyone else experiencing the same problem? What was the resolution?
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I need to rebook ASAP and Cebu Pacific website is still down displaying this ERROR 444 message.
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Hi, did you resolve it? I am having a problem now... Guest : I paid my booking through paypal, Payment is confirmed and it less in my balance but the flight didnt book. I tried to call you guys, messaged you how mant times in your social media accounts. But only charlie the robot who keep talking to me in messenger. I work ao hard to book that ticket so that i can go to a better place and work there. But it end up i lost everything because of your service. I dispute it in Paypal now. I work for that money and i want a refund so I dicided to dispute it. Thats all thank you.
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Guest : Good Day! RE: Concerns about my booking payment. I booked my destination last November 29, 2019 and paid my booking thru online using my GCASH ACCOUNT last November 30, 2019 amounting Php 4,318.26 plus charged fee of Php 8.00. I received an email from Cebu Pac same day after payment has made. I received my Itinerary and Official Receipt that serves a proof that my booking was confirmed already. But suddenly, GCASH message me today thru my phone (December 3) that my payment transaction from Cebu Pac was FAILED. So, I checked my balance in Gcash and saw that my payment Php 4,318.26 plus Php 8.00 was returned. I felt so sad about this co'z it's a promo fare. 😞 I called the Gcash hotline earlier and they told that Cebu Pac didn't accepting payment from Gcash already (i don't know that you do not accept gcash, besides i received Official Receipt coming from you and confirmed itinerary, so i thought it's already okay). What I did, is calling your hotline (said GCASH personnel) but no one answered, so that i'm here to talk to you about this matter. What am I going to do now on this? I hope my booking won't cancel or dissapear. Help me. Thank you so much! Godbless. HI! Same thing happened to me! Iniwan ko lang muna yung Gcash fund na binalik sakin sa Gcash account ko. After like 3 days, naadjust fund ko and binawi din nila yung nirefund nila. That means bayad na uli ako then confirmed na talaga flight ko since may iti and receipt na from Cebu Pac mula pa nung nagbayad ako. So I suggest na you do the same. Iwan lang yung nirefund ng GCash.
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This page isn’t workingIf the problem continues, contact the site owner. HTTP ERROR 444 the error is since 2 mos and still not working, customer care didnt help as well. i suggest use traveloka instead.
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RABIA : Hello , i dont know whey i can't book in cebu oacific web site i always had ERROR444 , even in application i can't it write cebu pacific stop I am trying today and had the same problem. I checked the thread and there's quite a number of gruntled bookers and customers. It looks like it's going down the brink.... 17 November 2019 08:11:00 Guest Still cant booking (error444)both in website and app..do cebu pacific want empty airlines or is it on a debt..please repair the error and we all can book again
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Guest : hi anong namgyari dun sa booking na naconfirmed ng cebupac yet cc failed? Can i just not take the flight? And consider it cancelled? Babawasan pa rin kaya ung cc? Please email me (maceejdg2016@yahoo.com)..im booking kasi for my parents and im here abroad so mahirap mag contact sa cebupac Guest : Guest : Yohanne : Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢 how did you solve ths problem po? Guest : Yohanne : Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢 how did you solve ths problem po? Have same issue like this any tips hiw did you resolved this issue Thanks Have you solve the problem? I am experiencing the same. Please share us what did you do. Thanks
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Hello , i dont know whey i can't book in cebu oacific web site i always had ERROR444 , even in application i can't it write cebu pacific stop
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Juliet : Guest : Good Day! RE: Concerns about my booking payment. I booked my destination last November 29, 2019 and paid my booking thru online using my GCASH ACCOUNT last November 30, 2019 amounting Php 4,318.26 plus charged fee of Php 8.00. I received an email from Cebu Pac same day after payment has made. I received my Itinerary and Official Receipt that serves a proof that my booking was confirmed already. But suddenly, GCASH message me today thru my phone (December 3) that my payment transaction from Cebu Pac was FAILED. So, I checked my balance in Gcash and saw that my payment Php 4,318.26 plus Php 8.00 was returned. I felt so sad about this co'z it's a promo fare. 😞 I called the Gcash hotline earlier and they told that Cebu Pac didn't accepting payment from Gcash already (i don't know that you do not accept gcash, besides i received Official Receipt coming from you and confirmed itinerary, so i thought it's already okay). What I did, is calling your hotline (said GCASH personnel) but no one answered, so that i'm here to talk to you about this matter. What am I going to do now on this? I hope my booking won't cancel or dissapear. Help me. Thank you so much! Godbless. they already knew pala na di na tumatanggap ng Gcash payment yung cebu pac, bakit di pa nila tinatanggal from the Gcash app options? Yung status ng booking ko is still confirmed sa Cebu Pac site after magfail daw yung payment ko thru text 24hrs ago. Narefund na rin sa app. Im afraid na macancel bigla flight >< worse, sa airport sa flight day mismo macancel Hello, I’ve experienced the exact same thing. Paid via Gcash on Nov 30th. I’ve contacted both Gcash and Cebu Pacific. Cebpac confirmed that my booking was confirmed and told me to to contact Gcash instead. They kept on passing the responsibility to each other. I’m at lost since this is my first time to experience this. I have successfully paid via Gcash before. Even though the booking was and is still confirmed it’s obvious that there’s a risk of cancellation because technically I have not paid for it, since it was refunded. Do you want to raise this concern collectively or together? I'm thinking of taking an action soon by going to their office instead. Since from my experience with the customer service they cannot give a definite resolution about it. You may contact me at joliemnl@gmail.com
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Hello, I’ve experienced the exact same thing. Paid via Gcash on Nov 30th. I’ve contacted both Gcash and Cebu Pacific. Cebpac confirmed that my booking was confirmed and told me to to contact Gcash instead. They kept on passing the responsibility to each other. I’m at lost since this is my first time to experience this. I have successfully paid via Gcash before. Even though the booking was and is still confirmed it’s obvious that there’s a risk of cancellation because technically I have not paid for it, since it was refunded. Do you want to raise this concern collectively or together?
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Guest : Good Day! RE: Concerns about my booking payment. I booked my destination last November 29, 2019 and paid my booking thru online using my GCASH ACCOUNT last November 30, 2019 amounting Php 4,318.26 plus charged fee of Php 8.00. I received an email from Cebu Pac same day after payment has made. I received my Itinerary and Official Receipt that serves a proof that my booking was confirmed already. But suddenly, GCASH message me today thru my phone (December 3) that my payment transaction from Cebu Pac was FAILED. So, I checked my balance in Gcash and saw that my payment Php 4,318.26 plus Php 8.00 was returned. I felt so sad about this co'z it's a promo fare. 😞 I called the Gcash hotline earlier and they told that Cebu Pac didn't accepting payment from Gcash already (i don't know that you do not accept gcash, besides i received Official Receipt coming from you and confirmed itinerary, so i thought it's already okay). What I did, is calling your hotline (said GCASH personnel) but no one answered, so that i'm here to talk to you about this matter. What am I going to do now on this? I hope my booking won't cancel or dissapear. Help me. Thank you so much! Godbless. they already knew pala na di na tumatanggap ng Gcash payment yung cebu pac, bakit di pa nila tinatanggal from the Gcash app options? Yung status ng booking ko is still confirmed sa Cebu Pac site after magfail daw yung payment ko thru text 24hrs ago. Narefund na rin sa app. Im afraid na macancel bigla flight >< worse, sa airport sa flight day mismo macancel
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