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Cebu Pacific Air Discussion
Hello. Bakit yung refund ko naibalik niyo na before dahil doon sa cancelled booking ko. Bakit ngayon binawas niyo na naman sa credit card ko? Anong trip yon? Wala akong booking! Ang laki ng bawas sa credit card ko. Tapos ilang beses na kami tumatawag sa customer service walang sumasagot. Ganyan ba talaga kayo?
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CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Hi my partner booked a flight for me which is bound to thailand last saturday..But I didnt receive any email yet..pano ko malalaman reference number..This is my first time travel.Please help me with my concern..Thank you in advance
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Hi my partner booked a flight for me which is bound to thailand last saturday..But I didnt receive any email yet..pano ko malalaman reference number..This is my first time travel.Please help me with my concern..Thank you in advance
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Hi, we had this issue just recently: "ERROR: Sorry, we can't check you in yet because your booking has an outstanding balance. Please settle your balance to check into your flight." To anyone who is also experiencing this, you can try double checking your balance through "Manage Booking". We had already paid our initial booking fee, but somehow, we had an unsettled 112 pesos in our booking. After settling, that we were successfully able to check in. Hope this helps.
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Same issue happened. I've tried to rebook my flight up until the payment page and after clicking submit OTP the website says they've detected an unauthorized activity from my browser. It's been like this from different browsers and devices. Worst part is the have the most annoying customer service.
Hi I would like to ask... Nag avail ako seat sale d ko pa nagamit nag request ako refund but changed my mind can i still use the ticket? That's 1 week from now
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Doris : Same thing happened to me. This is the 3rd time, my first transaction, I used GCASH. Amount was deducted from my GCASH balance but no travel details found. 2nd, credit card and now, another transaction with the same issue. How can we solve this? Anyone who knows? call up your bank and tell them of the issue. cebpac won't do anything because they're too lazy to fix their website's issue
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Can anyone help what is the meaning of Restricted SSR(s) KCKN? I cannot check-in for tomorrow's flight
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Same thing happened to me. This is the 3rd time, my first transaction, I used GCASH. Amount was deducted from my GCASH balance but no travel details found. 2nd, credit card and now, another transaction with the same issue. How can we solve this? Anyone who knows?
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Zee : I had somewhat of the same dilemma a few hours ago. I booked a flight, entered my card details, entered my OTP and got charged in my credit card. But the app got stuck i. The processing tab. After getting all payment details, it got stuck in the loading page with a yellow airplane logo. After waiting for about 15-20 mins. I decide to close the app and restart in the hopes of going back to the same page. But to no avail, nothing. No reference number sent to my email or mobile number, but my card got CHARGED! It’s frustrating. Flight is on the 3rd of Dec, I already sent a feedback form but I know better than to wait for them cuz it takes the airline several days before even getting back to me. Guest : I booked a flight last night and it was confirmed, I got my reference # but didn’t received any emails about my Itinerary and OR. But when I check it in manage booking it says that there’s no booking with that reference #. Any same situation? ☹ Same thing happened to me right now! Huhu does that mean that the transaction did not proceed? It was said on the app that the payment transaction was successful but then the app sort of got stuck and after a few minutes it went back to the menu. I did not get any message or email after that :( do you have any updates regarsing this?
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I had somewhat of the same dilemma a few hours ago. I booked a flight, entered my card details, entered my OTP and got charged in my credit card. But the app got stuck i. The processing tab. After getting all payment details, it got stuck in the loading page with a yellow airplane logo. After waiting for about 15-20 mins. I decide to close the app and restart in the hopes of going back to the same page. But to no avail, nothing. No reference number sent to my email or mobile number, but my card got CHARGED! It’s frustrating. Flight is on the 3rd of Dec, I already sent a feedback form but I know better than to wait for them cuz it takes the airline several days before even getting back to me. Guest : I booked a flight last night and it was confirmed, I got my reference # but didn’t received any emails about my Itinerary and OR. But when I check it in manage booking it says that there’s no booking with that reference #. Any same situation? ☹
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Good day Cebu Pacific I am trying to book a flight using my Super Pass. However it appears I have to pay the regular full price for the flight. Please clarify how I can redeem the Super Pass without paying the full fare.
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Greeting to you Cebu Pacific Aurline. I would like to ask the process of paying of my balance due to my ticket rebooking. I've tried paying through 7/11 yet the machine requires the reference no. In which is composed of letters and no. Yet the screen shows that only numbers can be entered.
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I booked a flight last night and it was confirmed, I got my reference # but didn’t received any emails about my Itinerary and OR. But when I check it in manage booking it says that there’s no booking with that reference #. Any same situation? ☹
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Guest : It seemed like I was charged twice for my booking for 3 flights with Cebu Pacific Air using online card payment with LandBank Savings account through Mastercard /VISA. Last January 29, 2019, between 12:30 to 2:00 am, I booked 3 (three) One way flights: 1. Legazpi to Manila Wednesday 24 July 2019 ,2020 H (8:20PM) Legazpi Airport to Wednesday 24 July 2019 , 2135 H (9:35PM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City Total amount: 1, 366.76 2. Manila to Legazpi Thursday 13 June 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Thursday 13 June 2019 ,0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 3. Manila to Legazpi Tuesday 30 July 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Tuesday 30 July 2019 , 0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 TOTAL: 4,170.28 This was during the January 27-29, 2019 Sale Period for Travel Period June 1-Dec 31, 2019. ASC Ref C022I012419C. All transactions were successful and I was sent the Itinerary Receipts thru my e-mail along with the Official Receipts (the screenshots of which are included in this letter and the documents attached to this e-mail). However the Official receipts for July 24 and July 30 flight indicated ERROR. All of the transactions were charged to my LandBank Savings account through Matercard/VISA payment. Today, January 31, 2019, at 4:00 PM, as I was checking my balance for the said account, I noticed that my current balance is only P 13,337.95 instead of P 17, 508.23. I haven’t had any transaction with this account after the 3 flight bookings with Cebu Pacific Air. My previous balance, P 21, 678.51 was deducted P 8, 340.56, which is twice the total amount of all the transactions for booking the 3 flights, which is only P4,170.28. Based on the Statement of Account from Landbank i-access, a total of P4, 170.28 from the 3 transactions were recorded. However, the current balance states otherwise. HOW do I clarify whether there has been double-charging for the 3 bookings and how may we settle to refund the excess charges? Hello! May I ask if this has been solved? If yes, how? Did you get a refund?
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any resolution? same sit here. i booked a flight and the charges are pending due to system issue Jam : Pau : Hello good morning. I booked a flight last night then unable to process, use another payment method but it was deducted in my gcash account. How can I retrieve my money on gcash Same! I booked a flight yesterday. I was gonna pay it using my credit card. But the page was loading for so long and after a while I was redirected to another page that says "504 gateway timeout". I refreshed the page several times. It turns out, my credit limit was charged as many times as I refreshed the page the my banking app says the transactions are still pending. I called my credit card company and I was instructed to call Cebu Pacific to drop these transactions first before attempting to book again. The problem is, Cebu Pacific has no customer service hotlines I could call. Charliebot is hardly helping. Jam : Pau : Hello good morning. I booked a flight last night then unable to process, use another payment method but it was deducted in my gcash account. How can I retrieve my money on gcash Same! I booked a flight yesterday. I was gonna pay it using my credit card. But the page was loading for so long and after a while I was redirected to another page that says "504 gateway timeout". I refreshed the page several times. It turns out, my credit limit was charged as many times as I refreshed the page the my banking app says the transactions are still pending. I called my credit card company and I was instructed to call Cebu Pacific to drop these transactions first before attempting to book again. The problem is, Cebu Pacific has no customer service hotlines I could call. Charliebot is hardly helping.
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Were you able to resolve this issue? I am also trying to use my Travel Fund to pay for a new booking, but it says it is EMPTY! I tried this on the mobile app and their website, and I get the same result. That chatbot isn't helping either. Please somebody, HELP!
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I also have the same problem I have travel fund in my account and when I signed back in they said that the account is not in their system and when I try to reset my password they mail me on how I can reset my password but when I reset my password they said that my password did not meet their requirements. Apparently I tried different password and the passwords that I try are very hard and meet their requirements. Hope someone here also has the same situation as mine who can help me solve the problem their chat bot is useless.
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Guest : Seems ceb pac has no plans on returning our travel fund. They no longer have hotlines, the charlie bot is no help and their website is down. Maybe we can file a formal complaint or if there's any way these issues will expose to media. I recently purchased a ticket for my husband and when it was time to pay using credit card, the page indicated ERROR so we thought everything didn't go through since there was no message of confirmation also. We successfully booked from ano ther airline and that is when they emailed us that the flight we booked from them was confirmed. Now we are trying to contact customer services and went to their main ticket counter at the airport, they inly referred us to their manila customer service. What kind of system and service is this, Cebpac??!
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Guest : Seems ceb pac has no plans on returning our travel fund. They no longer have hotlines, the charlie bot is no help and their website is down. Maybe we can file a formal complaint or if there's any way these issues will expose to media. I wanted to join if there are people wanting to file a complaint about the travel fund. I was also wondering when I signed back in using my correct email and password it says the email is not in their system. My travel fund is supposed to expire February 2022. It seems like the Cebu pacific air is scamming people through their unclaimed travel fund.
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Pau : Hello good morning. I booked a flight last night then unable to process, use another payment method but it was deducted in my gcash account. How can I retrieve my money on gcash Same! I booked a flight yesterday. I was gonna pay it using my credit card. But the page was loading for so long and after a while I was redirected to another page that says "504 gateway timeout". I refreshed the page several times. It turns out, my credit limit was charged as many times as I refreshed the page the my banking app says the transactions are still pending. I called my credit card company and I was instructed to call Cebu Pacific to drop these transactions first before attempting to book again. The problem is, Cebu Pacific has no customer service hotlines I could call. Charliebot is hardly helping.
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when are Cebu Pacific commencing flights to Sydney? No one to call or discuss - terrible PR Only a robot to chat with which is another minus in PR Booking system shows flights available in Jan 2022 - but after entering in 4 persons details will not accept payment Pretty useless
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Hello good morning. I booked a flight last night then unable to process, use another payment method but it was deducted in my gcash account. How can I retrieve my money on gcash
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Am I the only one who's having a hard time proceeding with my booking payment? its loading forever then I have to fill out the details again because the loading takes too long.
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Guest : Seems ceb pac has no plans on returning our travel fund. They no longer have hotlines, the charlie bot is no help and their website is down. Maybe we can file a formal complaint or if there's any way these issues will expose to media. I agree. I just really wished that the issues will be exposed to media. There's no sense in removing their hotlines. They do not reply on emails, charlie bot is useless and there's always no available live chat agent
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I paid already in gcash for my flight booking but I accidentally refresh so I didn't get my booking reference. I have a reference number in gcash to prove that I already pay
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Hi! How would i know if my booking is already valid/confirmed. On the app, it's indicated as confirmed but I have not received an email. On my mastercard, payment status is pending. Thanks.
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stupid airline!!!! no csr to speak with-only Charlie the bot! no live agent available, website not responding properly to links provided!
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Hi, I paid last nov 1 amounting to 32,056.99 for my rlundtrip flight to dubai. the amount was already deducted but there's no itinerary received in gmail. please help me fix this as the amount is too expensive
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Guest : im booking now. i reviewed my email and my travel fund expiry is on jul 2023. but when using the travel fund it says my travel fund is empty. I am experiencing the same.
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Guest : Ash : Guest : Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have it’s suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month…. Hello. I experience the same. Any response from them? I experience the same. any solution? No solution. I paid my ticket using another card again. And my previous payment that they charged for unsuccessful booking is gone. No way to get it back.
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Ash : Guest : Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have it’s suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month…. Hello. I experience the same. Any response from them? I experience the same. any solution?
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Guest : Hello, may I know if you got a confirmation of your booking now? Or a refund? I have already paid for all the incurred cost but after the payment, its web interface just returned to home. There was no confirmation shown in the web, no itinerary record, nor any glimpse of info sent in my email. As i reviewed my bank's app, the amount was deducted with no banking history.
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Seems ceb pac has no plans on returning our travel fund. They no longer have hotlines, the charlie bot is no help and their website is down. Maybe we can file a formal complaint or if there's any way these issues will expose to media.
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im booking now. i reviewed my email and my travel fund expiry is on jul 2023. but when using the travel fund it says my travel fund is empty.
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Guest : Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have it’s suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month…. Hello. I experience the same. Any response from them?
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I have already paid for all the incurred cost but after the payment, its web interface just returned to home. There was no confirmation shown in the web, no itinerary record, nor any glimpse of info sent in my email. As i reviewed my bank's app, the amount was deducted with no banking history.
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I booked a flight for my mom and since i have to change the inputs in the debit card details,i checked first the guest details to double check it then when I proceed to payment section it shows some add ons that I want to change but when I click the add on tab it just keeps on loading that's why i decided to just exit the entire tab of my booking. But after that, upon checking the travel voucher it says that it is already redeemed. Now when I go to manage booking it appears that the booking is closed due to process payment issue. Can anyone help me to fix this issue?
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Guest : Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have it’s suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month…. Did they responded? Same happen to me just today. Booked and paid via gcash but no reference from cebu pac.
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Confirm paid Through online payment Gcash Oct 07,2021 but no Itinerary recorded from Cebupacific. After checking to Gcash they confirm that the process of payment is already completed and paid to Cebupacific but until now no confirmation in their behalf even the customer service that they have it’s suck! Cebupacific kindly settle this issue ang hirap kumita ng pera sa panahon ito Tapos ganito Lang mangyayari.. I hope masettle n ito this month….
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Guest : Guest : I paid my Cebu Pacific booking via GCASH. I did not get any confirmation from GCASH that the payment was successful but the amount was already deducted from my balance. I called someone from Globe and they told me to contact Cebu Pacific instead because payment is GCASH is made real time. Cebu Pacific is the one to still confirm my booking/payment. Anyone else Same here, i didnt get confirmation after payment, what should we do?
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Hi i havent received my itinerary. The site wont refresh anymore after my payment has been confirmed thru sms. I used Gcash as payment. Also tried checking ceb pac site checking manage booking but it says "ERROR". I already called ceb pac hotline but it wants me to message them thru social medias like messenger and twitter, still nobody answers my concern.
Guest : I paid my Cebu Pacific booking via GCASH. I did not get any confirmation from GCASH that the payment was successful but the amount was already deducted from my balance. I called someone from Globe and they told me to contact Cebu Pacific instead because payment is GCASH is made real time. Cebu Pacific is the one to still confirm my booking/payment. Anyone else Same here, i didnt get confirmation after payment, what should we do?
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Guest : Just paid my ticket thru PAYPAL ACCOUNT but no ITINERARY received. Only receipt from PAYPAL Same happened to me but with GCash
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I tried booking ticket in cebu pacific page and paid thru Gcash, i was redirected to payment center and was able to pay the amount with my GCash. The amount was deducted but the payment page was just loading for an hour. No email of itinerary received as well. I tried to contact cebu pacific official facebook but no live agent available.What should i do?
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Sam : Janbae : What should I do? The “we’re unable to load this page” sign will appear when I process my payment to book a flight. The PAYMENT process won’t load. Any idea why? same scenario for mine. Anyone who has idea? Sameeeeeeee. Hope to get an update how
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Janbae : What should I do? The “we’re unable to load this page” sign will appear when I process my payment to book a flight. The PAYMENT process won’t load. Any idea why? same scenario for mine. Anyone who has idea?
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Guest : Hello. I add prepaid baggage to our paid ticket our 2way ticket . and upon checking the 20kg add on is 500+ only then when i hit procced to payment center. the total cost is 2k that is too much. so i want to cancel it. someone told me that due to "HOLD FEE" that why they charge me twice . any one know how can i cancel it ?? thanks in adv Same here. I hope it can be cancelled. Anyone? please
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Booked for 2 persons and travel fund was deducted for 2 person but itinerary is only showing one name. Do you know any solution for this? Charlie is not helpful.
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Janbae : What should I do? The “we’re unable to load this page” sign will appear when I process my payment to book a flight. The PAYMENT process won’t load. Any idea why? how was this issue resolved?
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Guest : Just paid my ticket thru PAYPAL ACCOUNT but no ITINERARY received. Only receipt from PAYPAL Yeah same here, mine is that it was already deducted to my gcash account and I havent received my ITINERARY for my flight this coming Thursday and still no respond from them. Anyone knows how to contact them?
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What if I don’t settle the amount due when I incorrectly rescheduled flight. What would after after the indicated turnaround time?
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What should I do? The “we’re unable to load this page” sign will appear when I process my payment to book a flight. The PAYMENT process won’t load. Any idea why?
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Hi, i want to cancel my flight to Singapore (from Butuan) on Sep. 23 since i am unable to get the re-entry permit (from Singapore Government). Booking Reference : LCD87S
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pedelyn : i rebooked my flight and it's confirmed.What will happen if i fail to pay the amount due???? i cant rebook mine.. the change flight button is nowhere to be found 😭
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Why is their hotline (87020888) always busy? Is it even a working contact number? The chatbot is not even hepful at all.
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Why you guys keep on booking at Cebu Pacific. My refund request was still not released for almost 2 years now. 🙄 They should declare bankruptcy if they cannot pay their damages then..
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Guest : why is my travel fund empty if I haven't used it yet?!!!! check your travel fund transaction details. my travel fund had 10 UNAUTHORIZED transactions within a 2hr period first week of july2021. reported it and still awaiting cebpac's response. so far one response from cebpac has been that the transactions were done outside of my get-go account. investigation still in progress
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Hi Cebu Pacific! I thought rebooking is free within 60days but as I check our flight details now to rebook again due to surging cases of the pandemic, I've seen that I have an outstanding balance that needs to be paid. Why is that? Can anyone enlighten me on this? Thank you.
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Jenielyn : Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance. Same issue.
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Guest : Hello, I tried to reschedule my flight. But upon payment, the total cost is the same as with the previews. They did not deduct my first paid ticket. Hi, I just experienced the same issue. Was it resolved yet?
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Hi. I got the same problem. How did you solve this prob? MMZ : If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund. MMZ : If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund.
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Jenielyn : Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance. check your travel fund transaction details. my travel fund had 10 unauthorized transactions within a 2hr period first week of july2021. reported it and awaiting cebpac's response
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Guest : Hi, I canceled a flight last May 2020 due to the COVID-19 pandemic and they offered a travel fund conversion good for 2 years. I tried to book today but then it said that my travel fund is empty. Anyone experienced this? seems they are using travel funds for unauthorized transactions. my travel fund had 10 transactions within a 2hr period first week of july2021. i have reported and have gotten a case number via their chatbot but i'd be lucky if i get a straight answer and a quick resolution to this case.
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Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance.
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my travel fund of ph28,000 had multiple transactions over a period of 2 days which i did not make and now has a balance of only ph2,000. anyone else here had a similar case? what is cebpac's response? i have used their fb chatbot to send an email to customer service and awaiting thier response
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If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund.
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Aleksejs : I have problem to refund my ticket its always showing error and 0 money to refund. I have the same problem. May i know if there's any update?
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Hello, I tried to reschedule my flight. But upon payment, the total cost is the same as with the previews. They did not deduct my first paid ticket.
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Hello. I add prepaid baggage to our paid ticket our 2way ticket . and upon checking the 20kg add on is 500+ only then when i hit procced to payment center. the total cost is 2k that is too much. so i want to cancel it. someone told me that due to "HOLD FEE" that why they charge me twice . any one know how can i cancel it ?? thanks in adv
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i have 3 travel fund tickets but Its not reflected on my cebu pac account. I have to search it individually using its ref #. It will expire on 2022
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I booked a flight last July 2021, I end up cancelling it because they changed the schedule, from evening they change it to morning on the same day. I received a travel refund but when I checked recently, the travel fund balance shows 0.00. I have no idea what happen.
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i rebook a flight and there's amount due of 448 but when trying to pay using bpi account, its declining the transaction
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Hi. I tried booking a flight last july 22. The transaction went smoothly and I even received a confirmation afterwards. Fast forward to today, Aug 17, i tried checking again my itinerary receipt and it is so weird it is not in my gmail anymore. I dont remember deleting any emails and I honestly dont know why the email from ceb pav dated July 22 disappeared. How do I go about this? Anyone who has the same experience?
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I experienced the same. Supposedly had a flight last year around June but Cebpac cancelled due to pandemic. Got an email saying that they refunded the flight for a travel fund expiring after 2yrs. I tried booking a flight today but it says travel fund is empty. I tried using the booking reference but it says it doesn’t exist. How is that so?
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I booked last july 29 and made a payment after a while, but until now when i was checking my bookings it shows that it is confirmed with payment due. I even received a confirmation of deduction from my bank account ..can someone answer this matter. Our flight is coming but until now i cannot print my itinerary receipt
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Perhaps CEBU PAC will listen to our problems if we escalate this to #RTIA - Raffy Tulfo in Action with 21.3M Youtube Subscribers.
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Hi, I canceled a flight last May 2020 due to the COVID-19 pandemic and they offered a travel fund conversion good for 2 years. I tried to book today but then it said that my travel fund is empty. Anyone experienced this?
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