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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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01 June 2023 05:06:00 Guest

hi ! just wondering nag bobook kasi aq using cebpass everytime i select a date lage sya nag back sa home may ganung instances din ba kayo ?

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31 May 2023 05:05:00 Guest

Guest : Guest : Guest : Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin.. nagcheck lang din ba kayo amount ng rebooking? Nag checheck lang din ako nang fare difference po then suddenly nagproceed na to payment na huhuhu hanggang ngayon kinukulit ko pa sila ano ngyare na solved ba ?

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25 May 2023 06:05:00 Guest

Guest : Guest : Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin.. nagcheck lang din ba kayo amount ng rebooking? Nag checheck lang din ako nang fare difference po then suddenly nagproceed na to payment na huhuhu hanggang ngayon kinukulit ko pa sila

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15 May 2023 03:05:00 Guest

I booked and paid for a flight and received a confirmation email from CebPac (with booking reference and receipt). However, its been more than a month but the payment hasnt reflected in my credit card bill yet. I am worried that the payment did not actually go through and CebPac might cancel my booking last minute.

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10 May 2023 12:05:00 Inocencio

i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912

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09 May 2023 02:05:00 Guest

Guest : Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin.. nagcheck lang din ba kayo amount ng rebooking?

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08 May 2023 06:05:00 Guest

Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin..

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08 May 2023 01:05:00 Guest

I paid thru gcash in cebu pac but they say they did not captured my payment?

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22 April 2023 06:04:00 Guest

Hey I just had the same exact situation 2 days ago they told me that they didnt received any money from me but my bank went me proof that the money was charge so i send it to them and they are teling me they dont have any payment from me however I didnt received any email or confirmation About my flight anything

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22 April 2023 08:04:00 Alex

Have you heard from them? resolved the issue? I think mine did not go through and the cebupac chat agent said to coordinate with my bank as it was voided in their system. Marjorie Idio : Same situation here, they deducted my gcash my nothing at all.i just book yesterday but no booking found.no ref#.

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20 April 2023 05:04:00 Marjorie Idio

Same situation here, they deducted my gcash my nothing at all.i just book yesterday but no booking found.no ref#.

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20 April 2023 01:04:00 Guest

What does Passenger has restricted SSR(s) KCKN?

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19 April 2023 10:04:00 Guest

Hi, did you have an update? this happened to me last night too!! and they said the same thing on their online agent. Guest : any one with the same issue?! I BOOK AND PAID THRU CEBU PAC APP BUT GOT NO CONFIRMATION, LITERAL NA BUMALIK LANG SA HOME PAGE, WALANG EMAIL WALA LAHAT. NABAWAS SA ATM KO PERO SABI NG AGENT NILA FILE FOR DISPUTE DAW SA BANK KASI MAY SYSTEM ERROR DAW SA KANILA. HASSLE LANG KWENTA

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19 April 2023 04:04:00 Karmela Melgazo

Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila.

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18 April 2023 10:04:00 Guest

Guest : Guest : Guest : I have the same problem was trying to rebook my flight,I didnt even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didnt received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this? Hello! Same experience. May I know the update on this one? Need help Hi! Same experience just today. Already spoke with a live agent but to no avail. Pls let me know if you have an update on your case. Thank you!

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18 April 2023 09:04:00 Guest

Guest : I would like to why the Cebu Pacific deducted my ATM account twice? did u file a dispute sa bank na? SOBRANG BULOK

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16 April 2023 02:04:00 Reycel

It states in my Ceb Super Pass that the vouchers were already redeemed but i haven't processed my payment yet. What to do?

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06 April 2023 12:04:00 Guest

booked my flight with name FNU how can u help me

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05 April 2023 07:04:00 Guest

I would like to why the Cebu Pacific deducted my ATM account twice?

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03 April 2023 04:04:00 Guest

I tried to manage my booking by adding baggage but keeps on getting an error you may only make one booking at a time please close all open cebu pacific tabs

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03 April 2023 08:04:00 Guest

Hello po, I had the same issue with this multiple charges in cebu pac super pass, I would like to seek for your assistance to cancel po please contact me sa email address ko kim.azul0107@gmail.com

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03 April 2023 06:04:00 Guest

i was charged 3x for buying cebu pacific ceb super pass which only one was successful or completed. i need to refund the excess payment

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02 April 2023 12:04:00 Mm

I booked with 2 different cc as the first one had an error. I thought it didnt go through but I was charged in both cc. This morning I received 2 booking vouchers, means 20 vouchers! Is there a way we can ask for refund?

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02 April 2023 11:04:00 Guest

Chatted with a Live agent. No deduction was made to out bank account nor did we receive an email that our payment was declined. My payment did not go through as there was problems with their IT system. For short, we did not avail the Cebu pacific super pass. Such a loss.

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02 April 2023 01:04:00 Guest

I have the encountered the same situation as you. Ceb Pac should be held accountable. Let us escalate this and send our complaints at cab.gov.ph/online-passenger-complaint-fo...

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01 April 2023 04:04:00 Guest

Guest : Guest : Me too. I was deducted 5 times pero, 2 lang yung may na receive ako na referring codes although still on hold. The other three ay unsuccessful. I also tried reaching out Cebu pac chatbox pero wala system generated pa rin. Same here.. 5x din ako na deduct.. then 2 lang din un nareceive ko with booking reference code last night. Still waiting sa 3 na reference code.. but when i purchased yesterday morning, 3 lang un nagbigay ng reference code sa page.. then ung 2 error din / unsuccessful pero nadebit sa account ko.. and same din walang live agent sa fb messenger ni cebupac Hi! We have almost same situation. Were you able to get a resolution from them?

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01 April 2023 01:04:00 Guest

Is there any update? Huhu

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01 April 2023 11:04:00 Guest

Guest : Guest : I have the same problem was trying to rebook my flight,I didnt even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didnt received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this? Hello! Same experience. May I know the update on this one? Need help

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01 April 2023 08:04:00 Guest

We purchased Ceb super pass sale 4 vouchers yesterday with a reference code. However, payment haven't went through yet and not a single email of notification went through either. Does that mean we didn't get the vouchers?

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01 April 2023 05:04:00 Guest

hello. i purchased ceb pass yesterday. i got a confirmation email and it was deducted to my account as well but when i tried redeeming the reference number, it says "voucher not found".

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31 March 2023 05:03:00 Guest

I also purchased earlier and the amount was charged in my debit card but I still didn't receive the confirmation. It says on hold, but I already have the reference number. When I tried to search for it using my ref #, it reads as no vouchers available. My friend who purchased later than me already received the confirmation.

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31 March 2023 04:03:00 Guest

Same here, the transaction error but my debit card charged. Didnt received confirmation for the pass. Any information?

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31 March 2023 04:03:00 Guest

Hello. I also purchased the Cebu Pacific Pass this afternoon, but the credit card I used was charged 3 times the total amount. 😔

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31 March 2023 03:03:00 Guest

Same with mine, it says pending transaction then it goes to error page and then i check no voucher but amount was deducted from my debit card.

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31 March 2023 03:03:00 Guest

I have purchased using my cc. It was already deducted to my credit limit, but i did not receive any transaction ID or reference number regarding my purchase. 🥺

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31 March 2023 02:03:00 Guest

Guest : Me too. I was deducted 5 times pero, 2 lang yung may na receive ako na referring codes although still on hold. The other three ay unsuccessful. I also tried reaching out Cebu pac chatbox pero wala system generated pa rin. Same. I have the same experience right now. I was charged 4x.

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31 March 2023 02:03:00 Guest

Hi, everyone! Have you received any confirmations on your pending vouchers na?

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31 March 2023 01:03:00 Guest

Armida Radja : I booked ceb super pass ,but no transaction ref. But deducted to my account using debit card..so booked new one and it was on hold,till again deducted to my account.my concerned is the first one coz no transaction number i thought it was cancelled. Same case. Any update? did you receive the voucher na?

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31 March 2023 01:03:00 Guest

Me too. I was deducted 5 times pero, 2 lang yung may na receive ako na referring codes although still on hold. The other three ay unsuccessful. I also tried reaching out Cebu pac chatbox pero wala system generated pa rin.

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31 March 2023 01:03:00 Guest

I got the same problem. Called BPI and they blocked my card since I'm still receiving texts from Cebu Pac that my card was deducted. I tried the chatbot on their website but until now I'm still not connected.

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31 March 2023 12:03:00 Guest

Hi! The same case, my card was deducted for 2 unsuccessful purchases of CebSuperPass

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31 March 2023 12:03:00 Guest

Was charged twice after purchasing CebSuperPass voucher. ugh!

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31 March 2023 11:03:00 Guest

Same case with CebPass, error page, no voucher but amount was deducted twice from my credit card

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31 March 2023 10:03:00 Armida Radja

I booked ceb super pass ,but no transaction ref. But deducted to my account using debit card..so booked new one and it was on hold,till again deducted to my account.my concerned is the first one coz no transaction number i thought it was cancelled.

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31 March 2023 08:03:00 Guest

i dont received reference number

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24 March 2023 07:03:00 Guest

Guest : Guest : It seemed like I was charged twice for my booking for 3 flights with Cebu Pacific Air using online card payment with LandBank Savings account through Mastercard /VISA. Last January 29, 2019, between 12:30 to 2:00 am, I booked 3 (three) One way flights: 1. Legazpi to Manila Wednesday 24 July 2019 ,2020 H (8:20PM) Legazpi Airport to Wednesday 24 July 2019 , 2135 H (9:35PM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City Total amount: 1, 366.76 2. Manila to Legazpi Thursday 13 June 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Thursday 13 June 2019 ,0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 3. Manila to Legazpi Tuesday 30 July 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Tuesday 30 July 2019 , 0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 TOTAL: 4,170.28 This was during the January 27-29, 2019 Sale Period for Travel Period June 1-Dec 31, 2019. ASC Ref C022I012419C. All transactions were successful and I was sent the Itinerary Receipts thru my e-mail along with the Official Receipts (the screenshots of which are included in this letter and the documents attached to this e-mail). However the Official receipts for July 24 and July 30 flight indicated ERROR. All of the transactions were charged to my LandBank Savings account through Matercard/VISA payment. Today, January 31, 2019, at 4:00 PM, as I was checking my balance for the said account, I noticed that my current balance is only P 13,337.95 instead of P 17, 508.23. I havent had any transaction with this account after the 3 flight bookings with Cebu Pacific Air. My previous balance, P 21, 678.51 was deducted P 8, 340.56, which is twice the total amount of all the transactions for booking the 3 flights, which is only P4,170.28. Based on the Statement of Account from Landbank i-access, a total of P4, 170.28 from the 3 transactions were recorded. However, the current balance states otherwise. HOW do I clarify whether there has been double-charging for the 3 bookings and how may we settle to refund the excess charges? Hi. I have the same problem right now. And it happened to me twice already. At first I thought it was my mistake. Was this resolved? How? Thank you.

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20 March 2023 07:03:00 Fauzia Cabaddu

Cebu pacific deducted from my account despite of unsuccessful booking.

Cebu Pacific Air 
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15 March 2023 05:03:00 Guest

What happens if cebpass been used but didn't proceed to payment, still pending payment.

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15 March 2023 02:03:00 Guest

I am so mad. I only proceeded to the payment method page just to check how much the rebooking fee is. But it cannot be cancelled, and I cannot return to my original flight date. I chose the payment center as a last resort, because it said that the booking will be cancelled if not paid in 8 hours. It had an extra holding fee of 600 pesos, but I chose this knowing it will be eventually cancelled anyway. But! It's been more than 24 hours, and the booking is still not cancelled nor has the holding fee of 600 pesos been waived. Now I have to pay extra 10,056 pesos for a rebooking I did not want and a 600 peso holding fee that is completely useless. Cebu Pacific is the WORST. I've talked to multiple live agents, and they won't do anything. They even refuse to believe that I saw a 'cancelled if not paid in 8 hours' prompt for selecting the payment center as my payment method. I did not screenshot this thinking this will not be an issue, but they won't believe me just because I have no screenshot to show. How crazy is that!? But shouldn't this information be available on their page? I don't understand why it's so complicated. Their privacy policy online is even blank and leads to nowhere too. THIS IS A SCAM AND SHOULD BE ILLEGAL. Please reply if anyone has any solution to this. I will also update if there are any developments.

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08 March 2023 03:03:00 Guest

i choose the payment center as channel payment of the flight i book but the transaction payment was declined. what will i do?

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06 March 2023 09:03:00 Guest

Guest : I have a pending payment due for rebooking which I want to cancel but the chatbox agent said I have to pay the amount in order to manage the booking again. I just want to know the price of the rebooking fee then suddenly this happened. I think this is illegal. Does anyone know how to resolve this without paying the amount? same case.

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03 March 2023 09:03:00 Guest

I have a pending payment due for rebooking which I want to cancel but the chatbox agent said I have to pay the amount in order to manage the booking again. I just want to know the price of the rebooking fee then suddenly this happened. I think this is illegal. Does anyone know how to resolve this without paying the amount?

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28 February 2023 09:02:00 Guest

Guest : I have the same problem was trying to rebook my flight,I didnt even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didnt received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this?

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28 February 2023 09:02:00 Guest

For those who got rebooking errors, di you manage to return to your original flight?

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25 February 2023 07:02:00 Guest

Hello guys, I have booked a ticket last Feb 16. They booking was smooth and i've got the booking reference number. They next day I was surprised with my bank statement because they have charge +200Php higher that my booking price. Has anyone also experienced this? I've been booking this airline many times and this is just the first it happened like this.

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23 February 2023 02:02:00 Guest

hi guys! i booked my flight february 22. i paid it with my debit card. after i typed the otp, and clicked proceed, they brought me to home page without any confirmation. but they already took the amount from my debit card. they told me they had issues feb 15. but i already booked later. does anybody have same experience? what did you do?

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20 February 2023 07:02:00 Guest

Hello, apparently there was a technical problem on 02/15/2023 between 5 p.m. and 12 a.m. (philippines time). For my part, I made a reservation but I never had confirmation of payment and no itinerary with the reservation code in my emails. I contacted the chat several times and asked to speak to an agent. The agent passed me the famous reservation code. To my amazement, I still have to pay to access my flight. The agent confirmed to me that it was a mistake and that everything would be back to normal soon. Above all, do not hesitate to relaunch them every day on the chat.

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20 February 2023 12:02:00 Guest

Guest : Guest : experienced the same thing, booking made last Feb 15 around 8PM no confirmation til today feb 20 The same experience last Feb 15 around 7 pm. Still no news with the itinerary

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