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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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07 April 2024 02:04:00 Guest

Guest : Always say refresh and I keep refreshing.. session done.. I don't know what happened to your website Hi - same thing happened to me. Is your booking successful?

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06 April 2024 01:04:00 Guest

Always say refresh and I keep refreshing.. session done.. I don't know what happened to your website

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08 March 2024 06:03:00 Guest7325

Flying to Canada in a week with a layover in Japan. I just want to ask if CebuPacific assist you in getting Japan Shore Pass? I have an 20hrs layover and Narita airport close down at night.

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29 February 2024 10:02:00 Glenn Ytac

I didnt confirm my booking. But I pay already trough gcash

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17 February 2024 03:02:00 Guest

Hi I am trying to continue to make payment after typing my card details but it will goes to white screen after clicking continue. I have attempted and rebooking multiple times. How may I solve this please??

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17 February 2024 03:02:00 Guest

Yes I have here! Trying to book a ticket and I kept rebooking and refreshing. It is indeed frustrating Guest : Does anyone here experienced White screen, After processing the payment by a card? I dont even know if my booking is successful or not. Urgh!

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03 February 2024 04:02:00 Guest

Guest : I just booked a flight from tokyo to japan,just now, paid it thru gcash but didn't get any confirmation

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03 February 2024 04:02:00 Guest

Guest : I just booked a flight from tokyo to japan,just now, pay by gcash but didn't get any confirmation and my gcash balance already paid it

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29 January 2024 06:01:00 Guest

Does anyone here experienced White screen, After processing the payment by a card? I dont even know if my booking is successful or not. Urgh!

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15 January 2024 09:01:00 Guest

We will report this airline to the Australia consumer rights law and we will gather signatures around Australia to submit our complaint to Australia parliament. To ban Cebu pacific doing biz in Australia if we dont get our refund. Or any reply now!

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15 January 2024 09:01:00 Carol

At the check in baggage area our visa was canceled

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11 January 2024 04:01:00 Guest

Why this airline require Visa to Dubai when there is free zone and you dont need a visa for transit? I have asked many peoples here in PH and Dubai who ever flying to Dubai for layover to other country, no one got a visa for transit purposes!

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07 January 2024 04:01:00 Marvelline Ronio

I cant Redeem my Cebpass.I already paid and use the other voucher that i purchase last april.how can i booked my remaining cebpass?i need to book it this coming march.please help me.thank you.

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04 January 2024 10:01:00 Guest

Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Its the same for me. Did you continue adding baggage? I need an update so I will know if its system error or not.

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04 January 2024 05:01:00 Guest

Guest : Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Same problem I'm facing, were you able to remove that additional fee when adding a baggage? Apparently, it's insurance. Same here. The amount in the booking summary and the amount in the payment page are different. Also, when using the app, there's always insurance in the booking summary and I can't remove it.

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01 January 2024 05:01:00 Guest

Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Same problem I'm facing, were you able to remove that additional fee when adding a baggage? Apparently, it's insurance.

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30 December 2023 02:12:00 Guest

I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error?

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25 December 2023 06:12:00 Guest_31

i was trying to book a flight on their website using debit card as my payment method, but upon entering the OTP sent by the bank I was redireced to the cepu pacific webiste with a warning message saying the i have "exceeded the number of attempts and try again". The booking free (around 12.7k) was deducted on my bank balance and yet I did not receive any confirmation from cebupac about my flight (other the the above mentioned warning). What can I do about this??

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19 December 2023 06:12:00 Guest

What happen if agooda did not confirm the iterinary then it was paid already?

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13 December 2023 08:12:00 Guest

My friends and I booked flights using our CEB Super Pass vouchers. I paid PHP4.7k using my credit card, the booking was confirmed but I was shocked when I was notified I still had "payment due" of almost PHP 3,000. The site did not show what that amount was for and I also do not understand why it was charged separately. Can't reach Cebu Pacific. I haven't received the itinerary receipt email yet.

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12 December 2023 05:12:00 Guest

How do I rebook my ticket.

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10 December 2023 05:12:00 Guest

Guest : My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this? same here. any update?

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06 December 2023 01:12:00 Guest

my daughters' tito booked a cebu pac flight for us thru booking.com and I wanted to add check in baggage but upon checking with cebupac charlie they cannot find our booking using the booking reference given by booking.com. now I don't know if we are really booked or not. anyone had the same issue? i also called booking.com yesterday and they said we need to contact cebupac directly if we wanted to add check in baggage. anyone who had the experience please pahelp naman kase we only have a few days left before our flight and now I'm no longer sure if we have a flight. we did receive a booking confirmation and booking details with booking.com but it does not show up in cebupac system. thank you sa makasagot...

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30 November 2023 05:11:00 Guest

Carlito m reyes : My son booked a flight for elmer apao,welmer apao,arnold balase..payment was paid thru gcash..as soon as d payment was deducted to my son's acct cebu pac online booking immediately crushed..d flight is manila to pagadian dec18..kindly help check d payment confirmation. Same issue, an amount was deducted from my gcash account when I confirmed the payment yet I was stucked in the 2C2P finalizing the payment page and was never directed back to cebu pacifics website for my itinerary. Until now I havent received any email from cebpac about my payment receipt/e ticket. Any ideas how to tackle this issue?

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30 November 2023 02:11:00 Carlito m reyes

My son booked a flight for elmer apao,welmer apao,arnold balase..payment was paid thru gcash..as soon as d payment was deducted to my son's acct cebu pac online booking immediately crushed..d flight is manila to pagadian dec18..kindly help check d payment confirmation

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28 November 2023 02:11:00 Guest

Guest : Guest : My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this? same issue with mine, vouchers are considered redeemed when i try to redeem it again. What I did was, I commented on their Facebook posts and discovered replies from Cebu Pacific from other people inquiries/compalin. I tested all the reply links from Cebu Pacific, which directed me to their messenger with a live agent assisting me. The agent provided assistance, giving me my confirmation number with a pending status indicating that the payment had not been made yet. She instructed me to add the reference number to my upcoming bookings in my Cebu Pacific account under "Manage Booking."

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28 November 2023 06:11:00 Guest

Guest : My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this? same issue with mine, vouchers are considered redeemed when i try to redeem it again.

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21 November 2023 01:11:00 Guest

They will keep saying pay the amount otherwise they will forfeit the flight. Don't pay! Book another flight on another airline. Cause even you pay, they will not give you update! You'll cry for itinerary. Their system is very very poor. Imagine when you paid and get no receipt or update?! You keep asking the live agent, and all they can do is raise the concern for validation but nothing is done. This is how they squeeze out funds from people.

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18 November 2023 08:11:00 Guest

Hello, hit sign in new cebu app and it asks for login information

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11 November 2023 07:11:00 Guest

I request a refund from cebupacific since they cancelled my flight so I request a refund.Last october 25,2023 I request refund but they said they already transmitted my refund to my gcash but I didnt receive my refund refund

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29 October 2023 03:10:00 Salvacion Orbidalla

Now I don't have a flight and I have an international connecting fights from Cotabato City. We are 3 people booked return in August 2023. I wish they have to give us money back so we can use this money to fly with another airlines. May be I will call the credit card company and disputes this as they violated carrier contract. Anyone in Cebu Pacific let me know. My email address is sahlee_o@hotmail.com This is causing me stress and anxiety. Thank you.

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29 October 2023 03:10:00 Guest

CEBU PACIFIC CANCELLED FLIGHT FOR DECEMBER 2023 WITHOUT GIVING US AN OPTIONS OR REASON.

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09 October 2023 02:10:00 ALJON MONACHO

I paid yesterday via gcash but there's no confirmation in Cebu pacific how will I know if it's booked already?

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04 October 2023 08:10:00 Guest

I wanted to pay using my travel fund but when I put it says that the reference doesnt exist

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03 October 2023 01:10:00 CHERRY JOY G. AGRAVANTE

Good morning can i talk to anyone available?

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27 September 2023 08:09:00 Guest

Guest : Guest : Guest : Guest : I have the same problem was trying to rebook my flight,I didnt even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didnt received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this? Hello! Same experience. May I know the update on this one? Need help Hi! Same experience just today. Already spoke with a live agent but to no avail. Pls let me know if you have an update on your case. Thank you! Hi. Are we supposed to pay the pending amount? What if we don't take the flight that was unknowingly rebooked?

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23 September 2023 05:09:00 Guest

Shine : Any update on this po. Same as here yesterday I payed ticket thru gcash but I havent receive an email , but my gcash account debited me already. Di ko alam sino ang may problem cebu pacific or gcash ? Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 hi same po nangyari sakin last night, already chatted a live agent and said they will update within 24 hrs. what happened po sa booking nyo? thank you

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22 September 2023 06:09:00 Guest

My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this?

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19 September 2023 02:09:00 Guest

I had my ticket updated. Unfortunately, the agent didnt put my middle name. I chatted again with a live agent from cebu pac and request to put my middle name on the ticket as it is an international flight and i dont want to have any problem. but the agent told me putting the middle name is just an option and ensuring me i wont have any issues. Anyone here got a problem for not having the middle name,showing on the ticket?

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19 September 2023 06:09:00 Lhei

Had a double booking All details are same except for dates of booking Anyone who encountered this sa cebu pacific I really need help Thanks

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15 September 2023 02:09:00 Leoncio Lluvido Jr

It states in my Ceb Super Pass that the vouchers were already redeemed but i haven't processed my payment yet. ... I booked ceb super pass ,but no cofirmation at my email.

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12 September 2023 10:09:00 James

Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now? Guest : Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now?

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12 September 2023 10:09:00 Guest

Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now?

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11 September 2023 01:09:00 Guest

Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking.

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01 September 2023 05:09:00 Guest

can I rebook my flight using different cebpac account? I have problem logging in using my own account

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31 August 2023 01:08:00 Guest

I have problem encountered. I add ons to my luggage and paid. But i didnt receive confirmation and its not reflected n my iterinary yet. Huhuh

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30 August 2023 04:08:00 Mhai

I booked cebu pacific but right after i paid via gcash it was indicated the booking was cancelled. But my money was deducted already. Now i chat already an agent an he said the money will be reverse in my gcash account within 24 hours..I am so worried right now..Is it true, anyone who experienced this pls tell me

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09 August 2023 08:08:00 Guest

Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve this

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06 August 2023 11:08:00 Guest

Can't do online check in, message says invalid country for additional data

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05 August 2023 01:08:00 Shine

Any update on this po. Same as here yesterday I payed ticket thru gcash but I havent receive an email , but my gcash account debited me already. Di ko alam sino ang may problem cebu pacific or gcash ? Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912

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08 July 2023 04:07:00 Guest

Hi, my mother was booking for manila on July 7, 2023, around 7:40-8:26(i think), the flight date is July 21, we checked the date 2x so we wont make any mistakes but when we received the receipt it said the departure date is July 7, 8:25pm???? Is this allowed? Same DAY??? We wont make it even if we booked it THAT DAY AND TIME

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14 June 2023 09:06:00 Guest

I booked for Tacloban on April 19, 2023, however when I was about to processed by credit card payment it says unsuccessful transaction, so I repeat the processed again. However after a few hours it reflected that I had a double booking for the same flight and people. When I tried to refund the double booking I was informed that I cannot refund it but will be processed to my TRAVEL FUND instead. Isn't it a bit unfair as I am again forced to fly via CEBU PAC against my will since I am thinkin of not flying with this airline again after what happened?

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10 June 2023 04:06:00 Guest

How are you guys able to talk to a live agent. I have the same experience but cant reach cebu pacific.

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10 June 2023 11:06:00 Angel Credo

Now is 10-June 2023, out flight from Tacloban bound to Manila 5J660 os delayed again? Same turn around flight last 2-June2023 from Manila to Tacloban was also delayed for 2hrs. Other airline as what I observed from our local airport port(Tacloban) are on time.. like AirAsia,, PAL are on time? Is it a coincidence that every time I take my vacation with Cebu Pac flight is like this? Delay after delay due a turnaround aircraft issue??? Please please do something to improved you service!!!!!

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09 June 2023 09:06:00 Guest

Can a rebooking or even a flight be pushed thru with amount due balance?

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07 June 2023 08:06:00 Guest

Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hi have yoi resolve this issue with gcash??

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15 May 2023 03:05:00 Guest

I booked and paid for a flight and received a confirmation email from CebPac (with booking reference and receipt). However, its been more than a month but the payment hasnt reflected in my credit card bill yet. I am worried that the payment did not actually go through and CebPac might cancel my booking last minute.

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10 May 2023 12:05:00 Inocencio

i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912

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09 May 2023 02:05:00 Guest

Guest : Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin.. nagcheck lang din ba kayo amount ng rebooking?

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08 May 2023 06:05:00 Guest

Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin..

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08 May 2023 01:05:00 Guest

I paid thru gcash in cebu pac but they say they did not captured my payment?

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