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Cebu Pacific Air Discussion
Hi, i want to cancel my flight to Singapore (from Butuan) on Sep. 23 since i am unable to get the re-entry permit (from Singapore Government). Booking Reference : LCD87S
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pedelyn : i rebooked my flight and it's confirmed.What will happen if i fail to pay the amount due???? i cant rebook mine.. the change flight button is nowhere to be found 😭
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Why is their hotline (87020888) always busy? Is it even a working contact number? The chatbot is not even hepful at all.
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Why you guys keep on booking at Cebu Pacific. My refund request was still not released for almost 2 years now. 🙄 They should declare bankruptcy if they cannot pay their damages then..
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Guest : why is my travel fund empty if I haven't used it yet?!!!! check your travel fund transaction details. my travel fund had 10 UNAUTHORIZED transactions within a 2hr period first week of july2021. reported it and still awaiting cebpac's response. so far one response from cebpac has been that the transactions were done outside of my get-go account. investigation still in progress
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Hi Cebu Pacific! I thought rebooking is free within 60days but as I check our flight details now to rebook again due to surging cases of the pandemic, I've seen that I have an outstanding balance that needs to be paid. Why is that? Can anyone enlighten me on this? Thank you.
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Jenielyn : Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance. Same issue.
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Guest : Hello, I tried to reschedule my flight. But upon payment, the total cost is the same as with the previews. They did not deduct my first paid ticket. Hi, I just experienced the same issue. Was it resolved yet?
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Hi. I got the same problem. How did you solve this prob? MMZ : If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund. MMZ : If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund.
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Jenielyn : Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance. check your travel fund transaction details. my travel fund had 10 unauthorized transactions within a 2hr period first week of july2021. reported it and awaiting cebpac's response
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Guest : Hi, I canceled a flight last May 2020 due to the COVID-19 pandemic and they offered a travel fund conversion good for 2 years. I tried to book today but then it said that my travel fund is empty. Anyone experienced this? seems they are using travel funds for unauthorized transactions. my travel fund had 10 transactions within a 2hr period first week of july2021. i have reported and have gotten a case number via their chatbot but i'd be lucky if i get a straight answer and a quick resolution to this case.
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Hi 👋 why my travel fund is empty? I want to book a flight now but travel fund is zero balance.
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my travel fund of ph28,000 had multiple transactions over a period of 2 days which i did not make and now has a balance of only ph2,000. anyone else here had a similar case? what is cebpac's response? i have used their fb chatbot to send an email to customer service and awaiting thier response
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If I log in to my Cebu pacific account, I cannot search for flights. It just stays on the loading page. But if I am not logged in, I can search for a flight no problem. Unfortunately, if I am not logged in, I do not have access to my travel fund.
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Aleksejs : I have problem to refund my ticket its always showing error and 0 money to refund. I have the same problem. May i know if there's any update?
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Hello, I tried to reschedule my flight. But upon payment, the total cost is the same as with the previews. They did not deduct my first paid ticket.
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Hello. I add prepaid baggage to our paid ticket our 2way ticket . and upon checking the 20kg add on is 500+ only then when i hit procced to payment center. the total cost is 2k that is too much. so i want to cancel it. someone told me that due to "HOLD FEE" that why they charge me twice . any one know how can i cancel it ?? thanks in adv
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i have 3 travel fund tickets but Its not reflected on my cebu pac account. I have to search it individually using its ref #. It will expire on 2022
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I booked a flight last July 2021, I end up cancelling it because they changed the schedule, from evening they change it to morning on the same day. I received a travel refund but when I checked recently, the travel fund balance shows 0.00. I have no idea what happen.
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i rebook a flight and there's amount due of 448 but when trying to pay using bpi account, its declining the transaction
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Hi. I tried booking a flight last july 22. The transaction went smoothly and I even received a confirmation afterwards. Fast forward to today, Aug 17, i tried checking again my itinerary receipt and it is so weird it is not in my gmail anymore. I dont remember deleting any emails and I honestly dont know why the email from ceb pav dated July 22 disappeared. How do I go about this? Anyone who has the same experience?
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I experienced the same. Supposedly had a flight last year around June but Cebpac cancelled due to pandemic. Got an email saying that they refunded the flight for a travel fund expiring after 2yrs. I tried booking a flight today but it says travel fund is empty. I tried using the booking reference but it says it doesn’t exist. How is that so?
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I booked last july 29 and made a payment after a while, but until now when i was checking my bookings it shows that it is confirmed with payment due. I even received a confirmation of deduction from my bank account ..can someone answer this matter. Our flight is coming but until now i cannot print my itinerary receipt
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Perhaps CEBU PAC will listen to our problems if we escalate this to #RTIA - Raffy Tulfo in Action with 21.3M Youtube Subscribers.
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Hi, I canceled a flight last May 2020 due to the COVID-19 pandemic and they offered a travel fund conversion good for 2 years. I tried to book today but then it said that my travel fund is empty. Anyone experienced this?
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Hi! Have you atleast able to screen shot the booking confirmation? If so, you may check the status of your flight through Manage Booking option on their app or website. Just enter the booking reference number and your last name. Hope this helps. God bless
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I booked last july 6 and made a payment after a while, but until now when i was checking my bookings it shows that it is confirmed with payment due. can someone answer this matter. Our flight is coming but until now i cannot print my itinerary receipt
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Jacquelene Euraba : how to cancel a ticket? there's no option to cancel the flight from Manage booking .. hope you will help me i have the same problem, let me know if you were able to
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I have flight on July 21, and return is July 27, but due to pandemic, I decided not topush through, Website cannot convert to travel fund, I do not know how to contact cebupac via phone, will it be automatically converted to travel fund or do i have to call them, if I need to, how do i contact them?
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Guest : Guest : I paid thru gcash but I still have not received my confirmed itinerary Hello. I have the same problem. Was your problem solved? I have the same problem. until now no response from cebupac. was your problem resolved?
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Guest : I paid thru gcash but I still have not received my confirmed itinerary Hello. I have the same problem. Was your problem solved?
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Geli : Hi, what shall I do if I am trying to refund the cancelled booking thru cebu pacific but it always shows ERROR when I am doing the refund!!! The flight was scheduled July 15 so I need to apply for refund asap!I'm having the same issue. I was trying to convert my ticket to travel fund but it gives me an error message. Really frustrating.
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Hi, what shall I do if I am trying to refund the cancelled booking thru cebu pacific but it always shows ERROR when I am doing the refund!!! The flight was scheduled July 15 so I need to apply for refund asap!
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Why do you still book at this company? Mine was more than 50k pesos and still not refunded for more than a year now. I think they just use the money for themselves. No government even try to check on this airline. What a shame.
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Same here, payment confirmed but no flight details sent to me. What should i do? I can't contact hotline, always busy.
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Guest : Hello, I booked a one way ticket in Cebu Pacific website but I still haven't gotten my confirmation. The payment was successfully charge to my card and until no confirmation. Is this rare issue? same situation!! what happened to this? was this solved?
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Hello, I have booked my ticket yesterday and it payment was debited to my bank but I haven't received any email confirmation or flight details. I have been calling their hotline number and it's always busy. Why has it been deducted from my bank if it's hasn't been booked officially? My flight schedule is supposed to be next week. Grrr...
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Jacquelene Euraba : how to cancel a ticket? there's no option to cancel the flight from Manage booking .. hope you will help me What is your booking reference number, i might help you
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how to cancel a ticket? there's no option to cancel the flight from Manage booking .. hope you will help me
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i am still waiting on a refund from a cancelled flight last year due to covid-19. When does the company plan on refunding the money? It has been a year now and the money was not refunded to my card.
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Guest : Guest : Hi. If I use credit card as payment for a booking, and then the statement after page loading is "We encountered a system error..." Question: Was the amount credited to my card? We were advised to check manage booking to see our flight status and it requires us to give booking reference - IDONT HAVE THIS. Question: Does that mean there was really no flight and no valid payment has been made? One way to check flight status if no reference is to put the guest details and upong enterijg the details, the statment was "We didnt find any booking...." Question: Is it really valid? Im worried that the amount might be credited to my account. 😵😵😭 This is what happened to me today. Same issue. And it is credited already on my account. What shoud i do?
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Guest : Hi. If I use credit card as payment for a booking, and then the statement after page loading is "We encountered a system error..." Question: Was the amount credited to my card? We were advised to check manage booking to see our flight status and it requires us to give booking reference - IDONT HAVE THIS. Question: Does that mean there was really no flight and no valid payment has been made? One way to check flight status if no reference is to put the guest details and upong enterijg the details, the statment was "We didnt find any booking...." Question: Is it really valid? Im worried that the amount might be credited to my account. 😵😵😭 This is what happened to me today? Same issue, I wanted to know if this is already settled?
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Hello, I booked a one way ticket in Cebu Pacific website but I still haven't gotten my confirmation. The payment was successfully charge to my card and until no confirmation. Is this rare issue?
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It's been more than 7 months since they told me they were gonna refund my tickets. Has anyone ever tried to go to their main office in Mactan airport for those who are in Cebu? I really want to talk to someone in person.
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Hi. If I use credit card as payment for a booking, and then the statement after page loading is "We encountered a system error..." Question: Was the amount credited to my card? We were advised to check manage booking to see our flight status and it requires us to give booking reference - IDONT HAVE THIS. Question: Does that mean there was really no flight and no valid payment has been made? One way to check flight status if no reference is to put the guest details and upong enterijg the details, the statment was "We didnt find any booking...." Question: Is it really valid? Im worried that the amount might be credited to my account. 😵😵😭
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Hi. My boyfriend rebooked his ticket. Due to the holiday, payment centers are not available. He paid the balance thru paypal. But, the payment states it was "pending". Just want to ask how can we solve this? It was our first time trying paypal payment options.
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Hi, I have booked a flight for my family in the Philippines but unfortunately Cebu pacific cancelled it because of covid and that’s fine. But the thing is that up to now they have not refunded the money to my credit card and it’s been a year of waiting. Anyone who have the same experience and what did you do to get your money.
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Same question ☹ Guest : Hi. I tried to add a 20kg baggage on my confirmed flight but I wasn’t able to pay it in time. Will it be automatically cancelled after a week from the time of booking? Because it says on my itinenary that i still have a payment due, when in fact,I was just told to pay for it 8hrs from the time of changes made.
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Hello, how do I retrieve my booking reference number to see the details of my flight and so that I could pay to the payment center? Please send me the details on my email tady.dexy@yahoo.com. Thank you so much
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Ella : Hello, how do I retrieve my booking reference number to see the details of my flight and so that I could pay to the payment center? Please send me the details on my email ellabentulan@yahoo.com. Thank you so much
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Our original flights were last year (2020). Covid happened so our flights were converted to Travel Fund. We rebooked 2021. Then again, flights were cancelled due to Covid Surge. I am asking Cebu pacific to refund our flights. We have unused flights for 2020 amounting to Php 150k++. Cebu Pacific tells us it's non refundable. Something which wasn't used must be given back to us.
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This happened to me too. Victor : Hello. It has been 8 months and I have not recieved a refund yet since my Covid cancelled flight from last year. Is there an official timeline of when I will get my refund back?
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cebu pacific failed to give my refund after 7 months of waiting. They cancelled my flight last aug 2020 and promised to give my money back after 7 months. it’s been over 7 months and no refund at all
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I've been emailing cebpac customer service but I just got 1 response, after that I didnt get any. I requested to cancel my flight to Bacolod from Manila (v/v) due to new travel policy of IATF effective March 23 and my flight supposed to be was March 25. Booking reference no. is GG12MW. I hope you could still help me refund my ticket because I couldnt manage it in my cebgo accout because it was checked in prior the announcement of IATF. Looking forward to your prompt response. Thank you. Lolita
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Hello. It has been 8 months and I have not recieved a refund yet since my Covid cancelled flight from last year. Is there an official timeline of when I will get my refund back?
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How can i settle my outstanding balance in cebu pacific? I did online purchase in ad ons but my transaction will declined and i cannot make check in again.
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For clarification only, we tried rebooking our flight from Apr 18 to 21 but unfortunately it stated their that I will gonna pay p3500 but why? Pls explain further.
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I never got any refund for all of the domestic flights supposedly June 2020 for 11 of my family vacationing from Los Angeles. I don’t think these stupid, scam airlines will ever give our money back. I did not our purchase any of their stupid non refundable promo fares. Theres never anyone to talk to. All they send is tgat stupid update signed by their stupid exec Glen Ong that yhey are “80% done” refunding. That is a huge lie. Their stupid and useless government is currently so busy getting vaccines from China and cannot help with customers getting scammed by these airlines. My last and inly straw is fling for a fraud and dispute case with the credit card I used based in the US if you paid cash or used other Philippine based form of payments- goodluck. A law suit should be slammed against these airlines Ross : Guest : It has been a long time already since I filed a refund on March 2020 and they said it has been already processed and I needed to wait within 3-4 billing cycles(months) to receive the full refund and up until now it already has been 7 months +. In this stage I don't know what to do anymore. I already followed it up multiple times but they just wanted me to wait again and again and again. FCK EM! SO FRUSTRATED ABOUT THIS. MY MONEY DOES NOT GROW ON TREES I received email 8 May 2020 that it’s processed. Since then, about 25 phone calls, numerous escalations on their end which is a black hole. Continue to be lied to. My friend booked exact same flights as me 2 days after I did, got his refund email 3 weeks after I did and got his refund 8 weeks ago. They are nothing but liars and cheats. Never give you a straight answer. Never escalate. Never call back. I’ve given up on the refund. My health on dealing with these pricks is not worth it anymore! Never flying with them again!
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It's been a year since my booking still no refund haha Guest : Same happened to me, I'm the 4th person in this thread. I didn't have issue the first time I used Bills Payment. It's been a week and still no response or refund from Cebu Pacific on my email. PayMaya hasn't responded too. No one answers from their hotline. Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks!
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Guest : I already paid for my ticket yet i haven't received my itinerary. My flight is tomorrow, Same here
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I have already paid via 711 my ticket but no booking confirmation and itinerary has been sent to me. Flight is February 14, 2021. Cebu Pacific please do your part.
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I cancelled in April 2020 and sometimes they say oh it was reversed in August 2020 and sometimes they just say It is with the refund team. They are literally never going to give it back there must be something we can do or civil aviation authority who can do something??
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Guest : It has been a long time already since I filed a refund on March 2020 and they said it has been already processed and I needed to wait within 3-4 billing cycles(months) to receive the full refund and up until now it already has been 7 months +. In this stage I don't know what to do anymore. I already followed it up multiple times but they just wanted me to wait again and again and again. FCK EM! SO FRUSTRATED ABOUT THIS. MY MONEY DOES NOT GROW ON TREES I received email 8 May 2020 that it’s processed. Since then, about 25 phone calls, numerous escalations on their end which is a black hole. Continue to be lied to. My friend booked exact same flights as me 2 days after I did, got his refund email 3 weeks after I did and got his refund 8 weeks ago. They are nothing but liars and cheats. Never give you a straight answer. Never escalate. Never call back. I’ve given up on the refund. My health on dealing with these pricks is not worth it anymore! Never flying with them again!
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haven't received my itineray receipt in my email, but i already paid. i worried because my flight this coming January 10, 2021
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Guest : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED.
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