Cebu Pacific Air Discussion

14 January 2021 11:01:00 Guest

I cancelled in April 2020 and sometimes they say oh it was reversed in August 2020 and sometimes they just say It is with the refund team. They are literally never going to give it back there must be something we can do or civil aviation authority who can do something??

14 January 2021 06:01:00 Ross

Guest : It has been a long time already since I filed a refund on March 2020 and they said it has been already processed and I needed to wait within 3-4 billing cycles(months) to receive the full refund and up until now it already has been 7 months +. In this stage I don't know what to do anymore. I already followed it up multiple times but they just wanted me to wait again and again and again. FCK EM! SO FRUSTRATED ABOUT THIS. MY MONEY DOES NOT GROW ON TREES I received email 8 May 2020 that it’s processed. Since then, about 25 phone calls, numerous escalations on their end which is a black hole. Continue to be lied to. My friend booked exact same flights as me 2 days after I did, got his refund email 3 weeks after I did and got his refund 8 weeks ago. They are nothing but liars and cheats. Never give you a straight answer. Never escalate. Never call back. I’ve given up on the refund. My health on dealing with these pricks is not worth it anymore! Never flying with them again!

12 January 2021 06:01:00 Guest

I already paid for my ticket yet i haven't received my itinerary. My flight is tomorrow,

06 January 2021 07:01:00 June James Albert Amit

haven't received my itineray receipt in my email, but i already paid. i worried because my flight this coming January 10, 2021

30 December 2020 01:12:00 Clarlk Joseph

Guest : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED.

24 November 2020 03:11:00 Guest

Did you resolved this? Guest : Palaging :ERROR: Please provide required fields. ----sa manage booking

23 November 2020 07:11:00 Jimenez

Guest : Palaging :ERROR: Please provide required fields. ----sa manage booking

19 November 2020 10:11:00 Guest

Cebu pacific have mercy to your passengers. You keep cancelling flight and asking to pay for rebooking...

12 November 2020 04:11:00 Guest

It has been a long time already since I filed a refund on March 2020 and they said it has been already processed and I needed to wait within 3-4 billing cycles(months) to receive the full refund and up until now it already has been 7 months +. In this stage I don't know what to do anymore. I already followed it up multiple times but they just wanted me to wait again and again and again. FCK EM! SO FRUSTRATED ABOUT THIS. MY MONEY DOES NOT GROW ON TREES

12 November 2020 08:11:00 Guest

Palaging :ERROR: Please provide required fields. ----sa manage booking

11 November 2020 05:11:00 Guest

Hi. I tried to add a 20kg baggage on my confirmed flight but I wasn’t able to pay it in time. Will it be automatically cancelled after a week from the time of booking? Because it says on my itinenary that i still have a payment due, when in fact,I was just told to pay for it 8hrs from the time of changes made.

29 October 2020 01:10:00 Guest

Its been 6 months wala pa rin yung refund due to cancelled flight back in April 2020. I called 4 times since July. They said 3-4 billing cycle! Wa man oi, makasapot namo pisti!!

16 October 2020 04:10:00 Guest

What is AQ Mode of Payment?

19 September 2020 05:09:00 Guest

Dany : Hello, I have paid my travel tax thru paymaya and cebu pac said that they will process the refund and they will return it to the issuing bank but when i called paymaya, they said that they are not familiar with the process and told me that I should claim it at cebu pac. It has been 2 months when cebu pac emailed me that they have sent the refund to paymaya but I haven't received my refund yet. Anyone paid their flight thru paymaya?

03 August 2020 08:08:00 Guest

4 months na wala pa rin refund! CEBU PACIFIC is the WORST!

31 July 2020 05:07:00 Guest

just G : hey guys can anyone help me please!? coz cebu airlines hotline number is too busy i have been calling them for a week due to my confirmed booking on july 4 2020 to cgy. i paid the exact amount and got deducted on my bank yet they emailed me last june 9 that my flight is confirmed with an amount due. i checked my bank account and there’s no refund at all still the amount i payed is deducted, is there anyone here experience the same? please i need help thank you.. Happened to me in February, still haven't received my refund. Cebu Pacific is practically robbing us.

27 July 2020 03:07:00 Guest

WHAT IS AQ FORM OF PAYMENT?

18 July 2020 05:07:00 Guest

Carvanha10 : Chrys : I have 3 ticket itineraries that were cancelled for March 21 and March 24. I was able to process refund through travel fund on 2 of them but I haven't received any confirmation or email. When I check again, it now shows the ticket does not exist. The 3rd ticket I cannot request any refund, it also says it does not exist. Same po. possible po ba mafull refund and travel fund?

10 July 2020 08:07:00 Carvanha10

Same here. How tf can we know that we are waiting forsomething. Frustrating..

10 July 2020 08:07:00 Carvanha10

Chrys : I have 3 ticket itineraries that were cancelled for March 21 and March 24. I was able to process refund through travel fund on 2 of them but I haven't received any confirmation or email. When I check again, it now shows the ticket does not exist. The 3rd ticket I cannot request any refund, it also says it does not exist.

09 July 2020 06:07:00 Guest

Hi po. I have a travel fund that will expire on September. The problem is, we're still not allowed to fly outside Cebu. And I don't wanna risk the health of the people I'm going to meet if ever I'll use the travel fund. Plus, I don't want to ask for a refund too since it wasn't my cc that was used in booking. So, what should I do?

18 June 2020 02:06:00 Guest

just G : hey guys can anyone help me please!? coz cebu airlines hotline number is too busy i have been calling them for a week due to my confirmed booking on july 4 2020 to cgy. i paid the exact amount and got deducted on my bank yet they emailed me last june 9 that my flight is confirmed with an amount due. i checked my bank account and there’s no refund at all still the amount i payed is deducted, is there anyone here experience the same? please i need help thank you.. HI! I received the same email. May update na po kayo dito? I already emailed them regarding this issue.

17 June 2020 10:06:00 just G

hey guys can anyone help me please!? coz cebu airlines hotline number is too busy i have been calling them for a week due to my confirmed booking on july 4 2020 to cgy. i paid the exact amount and got deducted on my bank yet they emailed me last june 9 that my flight is confirmed with an amount due. i checked my bank account and there’s no refund at all still the amount i payed is deducted, is there anyone here experience the same? please i need help thank you..

16 June 2020 03:06:00 Guest

Try emailing cebcares@cebupacificair.com

16 June 2020 03:06:00 Guest

Hey guys! Anyone here who has cancelled flight last june1 and rebooked to july1?No idea/assurance if this wont be cancel anymore.Please keep me posted on watsapp +971559483603.Big thanks!

10 June 2020 06:06:00 Guest

Guest : what will happen if i did not pay my remaining balance in my booking with cebu pac but its already confirmed? can i pay it at the airport? anyone know?

09 June 2020 10:06:00 Guest

I cannot use my travel refund even though, they already confirmed and credited it to my getgo Account.

05 June 2020 03:06:00 Guest

Just filed for full refund of my June 2 flight. Will be received after 3-4 billing cycles daw meaning after 3-4months. I always use FB Messenger to contact them, more successful than email or hotline. Look for Cebu Pacific account, type "chat with agent" and wait for one. Waiting time is longer now as in days need to repeat the process but just try until you get through.

04 June 2020 08:06:00 Guest

My flight was cancelled in March due to Corona and proceeded with full refund. But no email confirmation. Then I wrote emails to service. They told me 3-4 billing cycles. But it has been 2.5 months. Still no refund.

22 May 2020 08:05:00 Guest

Hello why I didnt receive any emails from you regarding of my travel fund , I convert it already but no email yet came.

24 April 2020 06:04:00 Guest

Guest : MARIA : Hello! i am trying to book a flight, but the payment option is blank. is it because the fare is promo? because when i tried to book without the promo code, the payment option appears. why is it like that? :( Me too, payment option is blank, I emailed them and hoping that they would respond soon. I also tried to book with the promo, will try to book with regular fees to see if the payment option is still missing The payment option appears if Regular booking is used. What's the purpose of the promo if no one can book it? Hmmm

24 April 2020 06:04:00 Guest

MARIA : Hello! i am trying to book a flight, but the payment option is blank. is it because the fare is promo? because when i tried to book without the promo code, the payment option appears. why is it like that? :( Me too, payment option is blank, I emailed them and hoping that they would respond soon. I also tried to book with the promo, will try to book with regular fees to see if the payment option is still missing

22 April 2020 07:04:00 MARIA

Hello! i am trying to book a flight, but the payment option is blank. is it because the fare is promo? because when i tried to book without the promo code, the payment option appears. why is it like that? :(

15 April 2020 10:04:00 BURGAGA

SOS! im about to use my travel fund kaso pagkasubmit ko ''agent is unauthorized for this payment method daw'' I checked all my details kung tama ok naman lahat

10 April 2020 03:04:00 Dany

Hello, I have paid my travel tax thru paymaya and cebu pac said that they will process the refund and they will return it to the issuing bank but when i called paymaya, they said that they are not familiar with the process and told me that I should claim it at cebu pac. It has been 2 months when cebu pac emailed me that they have sent the refund to paymaya but I haven't received my refund yet. Anyone paid their flight thru paymaya?

02 April 2020 07:04:00 Guest

Guest : hello, i want to ask sana if what will happened if ni rebook mo yung original day of flight mo but hindi mo nabayaran, will your original day of flight be cancelled? or stay as it is? Same question here. :(

01 April 2020 07:04:00 Guest

Please can anyone tell me IF or What airlines or When flights are leaving Cebu airport anytime soon. I am stuck in Cebu and want to get back home to Australia ASAP.

24 March 2020 01:03:00 Guest

Guest : Hey! This happened to me also last week and now again it charged to my account again.. It is like 3-4x already.. I got three international flights canceled as all of them are within the travel ban, but now why is it that Cebu Pac keeps charging to my account.. So frustrating!!!! And it is at the time I need my funds badly. hi. I have the same problem 😔

24 March 2020 03:03:00 Guest

Hey! This happened to me also last week and now again it charged to my account again.. It is like 3-4x already.. I got three international flights canceled as all of them are within the travel ban, but now why is it that Cebu Pac keeps charging to my account.. So frustrating!!!! And it is at the time I need my funds badly.

23 March 2020 08:03:00 Guest

2 months later, still no refund or email from Cebu. The payment went throught but they cancelled my booking becaus eno payment was received. Phone calls would tell me to email or message them. Nothing. Bye P15,000 I guess. Cebu Pacific is a scam. How many millions have they made for non-refunded mistakes?

22 March 2020 11:03:00 Guest

what will happen if i did not pay my remaining balance in my booking with cebu pac but its already confirmed?

21 March 2020 03:03:00 Chrys

I have 3 ticket itineraries that were cancelled for March 21 and March 24. I was able to process refund through travel fund on 2 of them but I haven't received any confirmation or email. When I check again, it now shows the ticket does not exist. The 3rd ticket I cannot request any refund, it also says it does not exist.

19 March 2020 08:03:00 Guest

i also received that my flight from bacolod to manila was cancelled and they offered the the options, rebook, travel fund, and full refund. i clicked the full refund and i was brought to the page explaining the refund process i clicked continue, then it redirected me to the homepage of cebu pacific with no confirmations or whatsoever of the refund process and amount. pagkatapos i checked my booking nawala na. and i cannot access or add it to my booking page na.

18 March 2020 12:03:00 FroiLan

Hello! Nagbook po ako ng ticket march 17,2020 nung nag announce ng lockdown yung manila chinage ko agad siya ng march 14,2020 nirebook ko po, pero hndi ko nabayaran ksi sobrang mahal. And ngyon ung original booking ko hndi ko na makita ksi irerefund ko sana yung ticket ko. Marerefund ko paba yun?

18 March 2020 03:03:00 Guest

Guest : Guest : Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! I contacted an agent and they just instructed me to email the receipt and itinerary and wait for them to verify in their payment department huhuhu. Really stressful this is the first time I have a problem with paymaya and cebu pacific :( The agent replied via email and told me my booking was confirmed .... days after the flight occured. She (Anne) didn't respond to my request for refund. She didn't even check the images I've attached on the email This is exactly my concern too!, I cannot reach anybody from Cebu Pacific, I made my payment thru Paymaya as well. What do to now?!

17 March 2020 04:03:00 Guest

Shaven : A already paid my additional charges for my rebooking however should I be worried because I was confirmed already but with payment due. I am so anxious right now. Payment due meaning ang new flight mo is mas mahal from the orig flight

16 March 2020 12:03:00 Joan dela vega

Paano makuha ang full refund ng ticket ko na hindi naman magagamot kasi cancel an ang flight namin dahil sa corona virus

14 March 2020 11:03:00 Guest

Paano po irefund ung bayad q sa booking q kac ung flight q is on march 28,2020.?d q nmn kac pwede e travel un bcoz of covid-19.international and domestic flight po.

13 March 2020 06:03:00 Guest

I booked using my debit card but it says error multiple times and I didn't received any email confirmation so I just booked from other airline and arrived in my destination. The problem now is I just checked my account and ceb pac deducted the ticket fare from a previous error booking. Then in my ceb pac app says booking confirmed with amount due. Can I still get my money back in this case?

13 March 2020 04:03:00 Guest

Hello. Bakit po di ako maka manage booking kahit tama naman reference number ko? It doesnt exist daw sabi. Confirmed naman status ng flight ko?pls help

13 March 2020 10:03:00 Guest

hello, i want to ask sana if what will happened if ni rebook mo yung original day of flight mo but hindi mo nabayaran, will your original day of flight be cancelled? or stay as it is?

13 March 2020 04:03:00 Shaven

A already paid my additional charges for my rebooking however should I be worried because I was confirmed already but with payment due. I am so anxious right now.

13 March 2020 04:03:00 Shaven

I already paid my ticket however until now I did not receive any confirmation for my bookings. Should I be worried?

13 March 2020 04:03:00 Guest

Guest : Lanz : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED. Inutang ko lang yung pang bayad I ALSO PAID MY TICKET AND I DIDN'T RECEIVED MY ITINERARY VIA EMAIL BUT I HAVE CHECKED IN AND HAVE A BOARDING PASS ON THE CEBU PACIFIC APP. Guest : Lanz : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED. Inutang ko lang yung pang bayad I ALSO PAID MY TICKET AND I DIDN'T RECEIVED MY ITINERARY VIA EMAIL BUT I HAVE CHECKED IN AND HAVE A BOARDING PASS ON THE CEBU PACIFIC APP. I ALSO PAID MY TICKET LAST NIGHT AND UNTIL NOW IT SAYS "CONFIRMED WITH DUE PAYEMT"

13 March 2020 01:03:00 Guest

Lanz : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED. Inutang ko lang yung pang bayad I ALSO PAID MY TICKET AND I DIDN'T RECEIVED MY ITINERARY VIA EMAIL BUT I HAVE CHECKED IN AND HAVE A BOARDING PASS ON THE CEBU PACIFIC APP.