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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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31 January 2023 11:01:00 Guest

I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now! I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now! I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now!

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24 January 2023 10:01:00 Guest

We also have this problem Now. The app is so stupid. We only wanted to see how much it would be to rebook. Suddenly, we have to pay the rebooking now. We still want our original flight.

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24 January 2023 09:01:00 Guest

I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now!!

Reply
24 January 2023 09:01:00 Guest

I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now!!!

Reply
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21 January 2023 07:01:00 Cess

what happen if i cannot pay the rebooking payment

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20 January 2023 01:01:00 Guest

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19 January 2023 11:01:00 Mikee pineda

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18 January 2023 03:01:00 Guest

Guest-james : Guest : Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared. Hi, i have the same problem. The credit card was charged but no booking details was sent to my email. Going through the same predicament , I can not get in touch with any customer service support . All their hotlines are unavailable .

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18 January 2023 01:01:00 Guest Z

Same Guest : Mary Dantic : Same issue 😭😭😭 Guest : What happens to unpaid rebooking fees? Does the flight you initially booked get cancelled? Same scenario, I did not proceed with the rebooking yet I have the unpaid amount

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17 January 2023 03:01:00 Guest

Mary Dantic : Same issue 😭😭😭 Guest : What happens to unpaid rebooking fees? Does the flight you initially booked get cancelled? Customer service says, yes.

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17 January 2023 01:01:00 Robelyn

Robelyn : Guest-james : Guest : Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared. Hi, i have the same problem. The credit card was charged but no booking details was sent to my email.

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17 January 2023 01:01:00 Robelyn

Guest-james : Guest : Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared. Hi, i have the same problem. The credit card was charged but no booking details was sent to my email.

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17 January 2023 11:01:00 Guest

Will my flight be canceled if I have an amount due on my booked flight? The problem is I want to cancel but cannot cancel but it is not yet paid. Will it be canceled automatically?

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16 January 2023 08:01:00 Guest-james

Guest : Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared. Hi, i have the same problem. The credit card was charged but no booking details was sent to my email.

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13 January 2023 11:01:00 George

Can not get a link to change the password to the app

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13 January 2023 11:01:00 Guest

Can not log inon the app or site. Password change does not work. No link in my inbox . Want to change luggage. How difficult can this be?

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13 January 2023 02:01:00 Guest

Had same problem with Cebu Pacific. Cant log in and linked my account to Go Rewards, which have made it worse. The solutions I got from Cebu Pacific were: clear cache, use incognito, use a good password. Last one was funny considering the Cebu Pacific website accepted my password from March 2022 until December. I have contacted cab.gov.ph/online-passenger-complaint-fo... since Cebu Pacific solutions were not working. Getting a better response from logging a complaint. Thanks to the person who posted that link earlier.

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13 January 2023 06:01:00 Guest

Same thing happened to me today. I tried reaching out to cebpac they said they will check it and email me in 24-48 hrs. Guest : Hello I have booked a flight awhile ago and paid via credit card. I did not receive any email or booking information after that. And then when I check the details in Cebu Pacific app at website. My flight details disappeared.

Reply
12 January 2023 02:01:00 Guest

Call For 1-888-588-2434 Booking And Cancellations

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