Cebu Pacific Air Discussion

20 November 2019 09:11:00 Guest

website cebupacificair.com still has been giving an HTTP ERROR 444 while trying to login

19 November 2019 01:11:00 Gemma Dublin

I am trying to login my account and reset PW . but cannot process, error, why?

18 November 2019 06:11:00 Guest

Cebu pacific access error 444 cannot book

17 November 2019 11:11:00 Guest

I can't manage my flight and add baggage.

17 November 2019 10:11:00 Guest

Guest : For so many days now unable to reach the booking environment on the website (444 error). Other browser, other wifi, 4G, nothing works. The helpdesk refuses to help, directing to the website which should be online. The app.. same thing.. cannot connect to server. What a horrible service, this is beyond the worst I ever experienced with any airline during only the booking proces. Same here

17 November 2019 08:11:00 Guest

Still cant booking (error444)both in website and app..do cebu pacific want empty airlines or is it on a debt..please repair the error and we all can book again

16 November 2019 02:11:00 Guest

For so many days now unable to reach the booking environment on the website (444 error). Other browser, other wifi, 4G, nothing works. The helpdesk refuses to help, directing to the website which should be online. The app.. same thing.. cannot connect to server. What a horrible service, this is beyond the worst I ever experienced with any airline during only the booking proces.

16 November 2019 11:11:00 Guest

I paid my booking through paypal, Payment is confirmed and it less in my balance but the flight didnt book. I tried to call you guys, messaged you how mant times in your social media accounts. But only charlie the robot who keep talking to me in messenger. I work ao hard to book that ticket so that i can go to a better place and work there. But it end up i lost everything because of your service. I dispute it in Paypal now. I work for that money and i want a refund so I dicided to dispute it. Thats all thank you.

15 November 2019 09:11:00 John Paul

There is many days HTTP ERROR 444 If there is no solution i will book flights Air asia or Philippine Airlines

15 November 2019 08:11:00 Guest

Guest : Louie Jay : the cebu pacific air website has a problem, does anyone experience this? manage booking page is not loading although I have a good internet connection same here, are you still experiencing this? can't book through website but this is good when using the app. The application is also having problem and it is an error.

15 November 2019 02:11:00 Guest

Me too.. for 5 days now! I email them but their suggestion/solution didn’t work either. Ohbet : Error processing my request to sign up for the cebu pac application

14 November 2019 08:11:00 Ohbet

Error processing my request to sign up for the cebu pac application

14 November 2019 08:11:00 Guest

Louie Jay : the cebu pacific air website has a problem, does anyone experience this? manage booking page is not loading although I have a good internet connection same here, are you still experiencing this? can't book through website but this is good when using the app.

12 November 2019 04:11:00 Louie Jay

the cebu pacific air website has a problem, does anyone experience this? manage booking page is not loading although I have a good internet connection

12 November 2019 05:11:00 Guest

Hello I can't find flights last night and today. It's always showing HTTP ERROR 504.

11 November 2019 12:11:00 GGGCCC

Hello, I booked promo fare this morning and happened to book twice with different dates. I didnt get to have a booking confirmation screen so i thought my first attempt was not successfully. Nevertheless, is it possible for me to get refund?Thank you in advance!

10 November 2019 09:11:00 Edward

Why there are errors when booking promo fares like the "PISO FARE?"

09 November 2019 06:11:00 Guest

I kept getting en Error in rebooking my flight. "Error!"

30 October 2019 04:10:00 LOLITA O. TEOPE

how can I get my official receipt for plane ticket booked on August 9, 2019 with booking reference #OEBT2Jand Transaction ID #206246605

30 October 2019 04:10:00 Guest

May I request for my official receipt on flight booked onAugust 9 2019 under Booking reference OEBT2J lolita o. teope

30 October 2019 04:10:00 Guest

how can I get my official receipt for plane ticket booked on August 9, 2019 with booking reference #OEBT2Jand Transaction ID #206246605

30 October 2019 02:10:00 Joan Katrina sabanal

Payment was made tru BPI how to get the copy of ticket or confirmation of flight Nov 20 2019

30 October 2019 02:10:00 Joan Katrina sabanal

Guest : How can i request for official receipt for the flight i booked, the Cebu Pacific emailed the itinerary receipt only. I need the OR for my attachment of payment. Thank you!

28 October 2019 06:10:00 RALPH VINCENT GO

I need to know my reference number. Email me in ralphgo41@outlook.com

28 October 2019 10:10:00 Guest

Guest : How can i request for official receipt for the flight i booked, the Cebu Pacific emailed the itinerary receipt only. I need the OR for my attachment of payment. Thank you!

27 October 2019 05:10:00 Guest

Hi! I would like to know if you were able to get a confirmation about your payment and transaction being successful within the day you paid via 7/11. I did the same thing today but I haven’t received any confirmation and when I checked the status of my booking, it says it is still on hold. I’m worried. Thanks! Guest : I booked a flight yesterday and already paid for it via 7/11 but I haven't received my itinerary. When I looked at the manage booking it says confirmed with payment due

25 October 2019 05:10:00 Guest

i MADE A BOOKING AT CEBUPACAIR.COM on Oct. 25, 2019 at 7:30pm bound from Manila to Sydney (one way) January 14, 2020 departure and it was confirmed that my booking was successful. I paid 20, 930 via credit card and it was deducted from my account. However, I did not get the booking reference no. and wasn't able to print said transaction. I cant retrieve it and when I checked on the section manage your booking, it states that "ERROR: The details you entered do not match an existing booking in our system. Please try again." I keep on trying but it showed the same message. How can I retrieve the ticket that I bought? I am already anxious because I dont have a copy of the ticket that I booked. Please guide and help us. Need your response at once. Thank you

22 October 2019 07:10:00 Guest

How can i request for official receipt for the flight i booked, the Cebu Pacific emailed the itinerary receipt only. I need the OR for my attachment of payment. Thank you!

22 October 2019 05:10:00 CHERRY MAE

How can i request for official receipt for the flight i booked, the Cebu Pacific emailed the itinerary receipt only. I need the OR for my attachment of payment. Thank you!

21 October 2019 07:10:00 MARLON JAN PORNIA

ERROR [1014: BookingWasModified] ERROR: The booking was modified.

20 October 2019 12:10:00 Guest

I booked a flight yesterday and already paid for it via 7/11 but I haven't received my itinerary. When I looked at the manage booking it says confirmed with payment due

11 September 2019 04:09:00 lyanna

we would like to follow up on RUFU TOMIZAWA's passport we received an automated text from DFA that there is a delay on its delivery can we claim the passport here in manila? we need it as soon as possible for his flight to Japan . Thank you and we we're hoping for your immediate response

10 September 2019 06:09:00 Guest

invalid service reference number

09 September 2019 06:09:00 Izagen

Have been booking a flight for my sis in law but everytime I proceed to payment there are no options for over the counter payment. Did they remove over the counter options?

21 August 2019 06:08:00 Guest

cannot book ticket online. site will not move forward to pay and confirm. so what?

21 August 2019 06:08:00 Guest

cannot book a ticket on cebu pacfic. site stalls out after flight selection. what to do?

20 August 2019 02:08:00 Bayee

I cannot retrieve my booking on manage booking of your website through the reference number stated on the itinerary. I had to change the flight detail and move the departure a day earlier.

19 August 2019 10:08:00 amy

can you help me rebook my ticket? my flight is on.september 2nd via hongkong...there is a situation going on in.HK so please help ...i am rebooking my daughter's ticket also...

04 July 2019 02:07:00 Jeff

Jeff : Hello, I got a confirmed itinerary for my wife for a july 24 departure flight and july 30 arrival from hk to ph to hk. The problem is that there is an emergency situation and she need to rebook her flight which I did but what happenen was it seems I need to pay a new roundtrip ticket. First rt ticket was paid and I received the itinerary, if I will pay the second qoutation what will happen to my first payment? Doing some research some people says that I will pay the second one and I will get the difference between the 2. Anyone can confirm this? Re-booking of flight need second payment? Quoting my own post to shorten.. Please respond if anyone knows . thanks

04 July 2019 02:07:00 Jeff

Hello, I got a confirmed itinerary for my wife for a july 24 departure flight and july 30 arrival from hk to ph to hk. The problem is that there is an emergency situation and she need to rebook her flight which I did but what happenen was it seems I need to pay a new roundtrip ticket. First rt ticket was paid and I received the itinerary, if I will pay the second qoutation what will happen to my first payment? Doing some research some people says that I will pay the second one and I will get the difference between the 2. Anyone can confirm this?

03 July 2019 10:07:00 Guest

Yohanne : Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢 how did you solve ths problem po?

03 July 2019 10:07:00 Guest

Hi po. I booked my ticket at cebu pac and paid it ij 7 connect but they did not send me any itinerary. Can I refund my money? What should I do?

03 July 2019 01:07:00 Gilda

In bookings, what does "Default Status" mean?

25 June 2019 12:06:00 Guest

Hi. I booked an flight on jume 29, today i resched it to june 28 it was already confirmed and due for payment. However havent paid it yet. Will my flight be reverted to june 29?

22 June 2019 08:06:00 Guest

im not sure if Cebu pacific read here.

 

21 June 2019 06:06:00 Yohanne

Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢

21 June 2019 05:06:00 Yohanne

Jenny : Made a booking today. The amount was deducted from credit card but no booking confirmation. What should i do? Pls. Help I experienced the same, also booked yesterday, credit card deduction (payment) done but the status in the web still not confirmed, my flight will be nextweek and weary how to fix this since cannot reach any customer service because all lines are busy.

20 June 2019 01:06:00 Guest

I already paid for my ticket at bdo butI haven't recieve my itenerary tru email

20 June 2019 03:06:00 Jenny

Made a booking today. The amount was deducted from credit card but no booking confirmation. What should i do? Pls. Help

14 June 2019 08:06:00 Guest

Guest : same issue here. Were you able to resolve this? Guest : Hi! I've tried several times paying booked tickets thru gcash, but the reference number is always invalid. What should I do? I have the same issue. Is your issue resolved already? Thanks.

12 June 2019 09:06:00 Guest

Did cebu pacific air removed its payment option on remittance centers and convenience stores? Credit card and paypal are the only way left where i can manage my bookings.

12 June 2019 05:06:00 Guest

Guest : I just booked a flight from Ho Chi Minh to Davao, traveling on 24 July, 2019. I have been deducted from my debit card but no booking confirmation. What is happening? i have the same problem, how did you do to resolve this?

12 June 2019 08:06:00 Guest

Leajane : Bakit walang payment center sa payment mode? Same problem here. 😐 Hope they will resolve this quickly

12 June 2019 06:06:00 Leajane

Bakit walang payment center sa payment mode?

11 June 2019 05:06:00 Guest

Guest : Hi! I've tried several times paying booked tickets thru gcash, but the reference number is always invalid. What should I do? I have the same issue. Is your issue resolved already? Thanks.

10 June 2019 04:06:00 Guest

i pay thru landbank, i already received my online receipt and itenerary thru email but, my money was returned, and it says there "decline" but when i manage booking, it says there confirmed.. help me. I wanted to pay already

10 June 2019 03:06:00 shielah

i received my confirmation and itinerary in my email.. but the amount was once deducted in my bpi debit card, but after a day, the payment was returned to me.. how to solve it?

08 June 2019 12:06:00 Guest

I made a booking Yesterday ho chi minh to manila for July 13. It is confirmed and paid however i did not receive any email from them.

08 June 2019 01:06:00 Guest

Hi! I've tried several times paying booked tickets thru gcash, but the reference number is always invalid. What should I do?

06 June 2019 02:06:00 Guest

Guest : I just booked a flight from Ho Chi Minh to Davao, traveling on 24 July, 2019. I have been deducted from my debit card but no booking confirmation. What is happening? Did cebu pacific fixed your issue?thanks..i have same issue

05 June 2019 11:06:00 Guest

I just booked a flight from Ho Chi Minh to Davao, traveling on 24 July, 2019. I have been deducted from my debit card but no booking confirmation. What is happening?

27 May 2019 08:05:00 Guest

I made an online booking at Cebu Pacific website today 27 May 2019. I used my credit card to pay and got an SMS from my bank that my credit card was charged for AED 621.87 for it. But the Booking reference I got is not working. It says it does not exist. Can you explain whats happening here???

25 May 2019 07:05:00 Guest

So ngaun sino mag aadjust kami?how can we add baggage if your website is not accessible. We wanted to add but now we couldn't do anything.Ive been trying to get an access to this site even if Im burning candles here just to find solution....

24 May 2019 11:05:00 Guest

Official Receipt Generator site does not work!

22 May 2019 06:05:00 carol

I booked my ticket Via Credit card . After a couple days I received my SOA/Billing I notice that you charge me 4 times . But actually, One (1) I proceed to payment the three booking no OTP. How come that it charge to my account. As you notice, The same Information with Different date Because, Ive Tried to book but the System appear the message " hand tight" then try again, how come you deduct it to my Credit card. Im trying to Refund and submitted on aparil 29, 2019 on the Cebu Pacific Website. But until Now no response or No money return it back To me . Please Help me to Return back . I Have many transaction to Cebu pac But I never encounter this kind of problem . I went so smoothly . Please take a look for this matter . Reference number : VB58XI , GK415E, EIHZHK

19 May 2019 04:05:00 Guest

But nobody picks up the phone! How to contact Cebu pac? Cebu Pacific Air Customer Service : We are sorry for the inconvenience. The Cebu Pacific Website is currently experiencing problems. For any concerns, please call our hotline. Manila +63 2 702.0888. Cebu +6332 230.888. Also, this forum is not the official forum of Cebu Pacific Air.

19 May 2019 04:05:00 Rea

I cannot retrieve my two June bookings. Every time I entered my booking reference numbers and Surname, the error says it does not exist or need getgo number. Those two bookings do not reflect in my getgo account. I can only see the one i booked this month. I booked those to flights on Nov 2018 and Feb 2019

17 May 2019 03:05:00 Guest

Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac?

11 May 2019 07:05:00 Dene

Boydreamer : I booked my ticket last March 3 form CLARK to SG roundtrip, paid total amount 677.39SGD using my credidt card. After couple of days I noticEd in my card bill i was billed twice, 677.39 +677.39 on the same date! Called the customer service and keep on advising to send email to cebupaymentscenter@cebupacificair.com! After 4days no reply from them! Wtf kind of service! Everyday i follow no reply. Anyone experience the same? This happened to me aswell. First payment through paypal was declined so booked using credit card directly and then found out that both payments got through. I believe you got the wrong email there. Try cebpaymentcenter@cebupacificair.com Sent them an email on the 30th of April including a screenshot of my statement showing both payments and got a reply 4th of May confirming refund which, they said, would take about 10 working days. Will update if I get it back.

07 May 2019 07:05:00 Sey

I need to change this flight but can't access to my get go account to manage my booking I've been trying it for 2 weeks now I also send this complaint to your mails but no one is responding to this it says there after 7 days they will response but that's not true!

 

07 May 2019 04:05:00 Ehm

How can I refund my cancelled booking in Cebu Pacific? Since the payment Center did not remit the payment I made. Please help!

06 May 2019 03:05:00 Guest

I booked a ticket with my paypal account. I got a notification that the price was deducted from my account but the website said it was declined. I cannot proceed with the confirmation even though I already paid. I NEED HELP ASAP.

 

06 May 2019 09:05:00 shiela lopo

I also did not get any email for my confirmed booking . cannot access Manage Booking site also.

06 May 2019 09:05:00 shiela lopo

I am trying to retrieve my booking for this July but the website said that my booking does not exist although I have a confirmed booking. Also, your customer service is also down . Can you give me some assistance?

06 May 2019 03:05:00 Guest

Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? Please reply if this problem has been resolved

05 May 2019 08:05:00 Guest

I cant download my booking, its says the booking doesnt exist

 

05 May 2019 08:05:00 Guest

I cant download my booking

04 May 2019 11:05:00 Radge Guest

What if i book wrong details it should be Dubai to manila and instead i booked manila to dubai? Payment has been made already what’s the best option you could advised me. Thanks

04 May 2019 05:05:00 Jane

Joel : Please make a follow up. I didnt get any email confirmation i booked it yesterday.but i was charged. SAME HERE. Please let me know if yours had been addressed.

04 May 2019 09:05:00 Guest

Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do?