Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2023 www.airlines-inform.com. All rights reserved.
your guide to airlines all over the world
Cebu Pacific Air Discussion
my daughters' tito booked a cebu pac flight for us thru booking.com and I wanted to add check in baggage but upon checking with cebupac charlie they cannot find our booking using the booking reference given by booking.com. now I don't know if we are really booked or not. anyone had the same issue? i also called booking.com yesterday and they said we need to contact cebupac directly if we wanted to add check in baggage. anyone who had the experience please pahelp naman kase we only have a few days left before our flight and now I'm no longer sure if we have a flight. we did receive a booking confirmation and booking details with booking.com but it does not show up in cebupac system. thank you sa makasagot...
Reply
Carlito m reyes : My son booked a flight for elmer apao,welmer apao,arnold balase..payment was paid thru gcash..as soon as d payment was deducted to my son's acct cebu pac online booking immediately crushed..d flight is manila to pagadian dec18..kindly help check d payment confirmation. Same issue, an amount was deducted from my gcash account when I confirmed the payment yet I was stucked in the “2C2P finalizing the payment” page and was never directed back to cebu pacific’s website for my itinerary. Until now I haven’t received any email from cebpac about my payment receipt/e ticket. Any ideas how to tackle this issue?
Reply
My son booked a flight for elmer apao,welmer apao,arnold balase..payment was paid thru gcash..as soon as d payment was deducted to my son's acct cebu pac online booking immediately crushed..d flight is manila to pagadian dec18..kindly help check d payment confirmation
Reply
Guest : Guest : My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this? same issue with mine, vouchers are considered redeemed when i try to redeem it again. What I did was, I commented on their Facebook posts and discovered replies from Cebu Pacific from other people inquiries/compalin. I tested all the reply links from Cebu Pacific, which directed me to their messenger with a live agent assisting me. The agent provided assistance, giving me my confirmation number with a pending status indicating that the payment had not been made yet. She instructed me to add the reference number to my upcoming bookings in my Cebu Pacific account under "Manage Booking."
Reply
Guest : My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this? same issue with mine, vouchers are considered redeemed when i try to redeem it again.
Reply
They will keep saying pay the amount otherwise they will forfeit the flight. Don't pay! Book another flight on another airline. Cause even you pay, they will not give you update! You'll cry for itinerary. Their system is very very poor. Imagine when you paid and get no receipt or update?! You keep asking the live agent, and all they can do is raise the concern for validation but nothing is done. This is how they squeeze out funds from people.
Reply
I request a refund from cebupacific since they cancelled my flight so I request a refund.Last october 25,2023 I request refund but they said they already transmitted my refund to my gcash but I didn’t receive my refund refund
Reply
Now I don't have a flight and I have an international connecting fights from Cotabato City. We are 3 people booked return in August 2023. I wish they have to give us money back so we can use this money to fly with another airlines. May be I will call the credit card company and disputes this as they violated carrier contract. Anyone in Cebu Pacific let me know. My email address is sahlee_o@hotmail.com This is causing me stress and anxiety. Thank you.
Reply
I paid yesterday via gcash but there's no confirmation in Cebu pacific how will I know if it's booked already?
Reply
Guest : Guest : Guest : Guest : I have the same problem was trying to rebook my flight,I didn’t even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didn’t received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this? Hello! Same experience. May I know the update on this one? Need help Hi! Same experience just today. Already spoke with a live agent but to no avail. Pls let me know if you have an update on your case. Thank you! Hi. Are we supposed to pay the pending amount? What if we don't take the flight that was unknowingly rebooked?
Reply
Shine : Any update on this po. Same as here yesterday I payed ticket thru gcash but I haven’t receive an email , but my gcash account debited me already. Di ko alam sino ang may problem cebu pacific or gcash ? Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 hi same po nangyari sakin last night, already chatted a live agent and said they will update within 24 hrs. what happened po sa booking nyo? thank you
Reply
I had my ticket updated. Unfortunately, the agent didnt put my middle name. I chatted again with a live agent from cebu pac and request to put my middle name on the ticket as it is an international flight and i dont want to have any problem. but the agent told me putting the middle name is just an option and ensuring me i wont have any issues. Anyone here got a problem for not having the middle name,showing on the ticket?
Reply
Had a double booking All details are same except for dates of booking Anyone who encountered this sa cebu pacific I really need help Thanks
Reply
It states in my Ceb Super Pass that the vouchers were already redeemed but i haven't processed my payment yet. ... I booked ceb super pass ,but no cofirmation at my email.
Reply
Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now? Guest : Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now?
Reply
Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now?
Reply
Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking.
Reply
can I rebook my flight using different cebpac account? I have problem logging in using my own account
Reply
I have problem encountered. I add ons to my luggage and paid. But i didnt receive confirmation and its not reflected n my iterinary yet. Huhuh
Reply
I booked cebu pacific but right after i paid via gcash it was indicated the booking was cancelled. But my money was deducted already. Now i chat already an agent an he said the money will be reverse in my gcash account within 24 hours..I am so worried right now..Is it true, anyone who experienced this pls tell me
Reply
Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve this
Reply
Any update on this po. Same as here yesterday I payed ticket thru gcash but I haven’t receive an email , but my gcash account debited me already. Di ko alam sino ang may problem cebu pacific or gcash ? Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912
Reply
Hi, my mother was booking for manila on July 7, 2023, around 7:40-8:26(i think), the flight date is July 21, we checked the date 2x so we won’t make any mistakes but when we received the receipt it said the departure date is “ July 7, 8:25pm”???? Is this allowed? Same DAY??? We won’t make it even if we booked it THAT DAY AND TIME
Reply
I booked for Tacloban on April 19, 2023, however when I was about to processed by credit card payment it says unsuccessful transaction, so I repeat the processed again. However after a few hours it reflected that I had a double booking for the same flight and people. When I tried to refund the double booking I was informed that I cannot refund it but will be processed to my TRAVEL FUND instead. Isn't it a bit unfair as I am again forced to fly via CEBU PAC against my will since I am thinkin of not flying with this airline again after what happened?
Reply
How are you guys able to talk to a live agent. I have the same experience but cant reach cebu pacific.
Reply
Now is 10-June 2023, out flight from Tacloban bound to Manila 5J660 os delayed again? Same turn around flight last 2-June2023 from Manila to Tacloban was also delayed for 2hrs. Other airline as what I observed from our local airport port(Tacloban) are on time.. like AirAsia,, PAL are on time? Is it a coincidence that every time I take my vacation with Cebu Pac flight is like this? Delay after delay due a turnaround aircraft issue??? Please please do something to improved you service!!!!!
Reply
Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hi have yoi resolve this issue with gcash??
Reply
I booked and paid for a flight and received a confirmation email from CebPac (with booking reference and receipt). However, it’s been more than a month but the payment hasn’t reflected in my credit card bill yet. I am worried that the payment did not actually go through and CebPac might cancel my booking last minute.
Reply
i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912
Reply
Guest : Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin.. nagcheck lang din ba kayo amount ng rebooking?
Reply
Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin..
Reply
Hey I just had the same exact situation 2 days ago …they told me that they didnt received any money from me but my bank went me proof that the money was charge so i send it to them and they are teling me they dont have any payment from me however I didnt received any email or confirmation About my flight anything
Reply
Have you heard from them? resolved the issue? I think mine did not go through and the cebupac chat agent said to coordinate with my bank as it was voided in their system. Marjorie Idio : Same situation here, they deducted my gcash my nothing at all.i just book yesterday but no booking found.no ref#.
Reply
Same situation here, they deducted my gcash my nothing at all.i just book yesterday but no booking found.no ref#.
Reply
Hi, did you have an update? this happened to me last night too!! and they said the same thing on their online agent. Guest : any one with the same issue?! I BOOK AND PAID THRU CEBU PAC APP BUT GOT NO CONFIRMATION, LITERAL NA BUMALIK LANG SA HOME PAGE, WALANG EMAIL WALA LAHAT. NABAWAS SA ATM KO PERO SABI NG AGENT NILA FILE FOR DISPUTE DAW SA BANK KASI MAY SYSTEM ERROR DAW SA KANILA. HASSLE LANG KWENTA
Reply
Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila.
Reply
Guest : Guest : Guest : I have the same problem was trying to rebook my flight,I didn’t even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didn’t received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this? Hello! Same experience. May I know the update on this one? Need help Hi! Same experience just today. Already spoke with a live agent but to no avail. Pls let me know if you have an update on your case. Thank you!
Reply
Guest : I would like to why the Cebu Pacific deducted my ATM account twice? did u file a dispute sa bank na? SOBRANG BULOK
Reply
It states in my Ceb Super Pass that the vouchers were already redeemed but i haven't processed my payment yet. What to do?
Reply
I tried to manage my booking by adding baggage but keeps on getting an error you may only make one booking at a time please close all open cebu pacific tabs
Reply
Hello po, I had the same issue with this multiple charges in cebu pac super pass, I would like to seek for your assistance to cancel po please contact me sa email address ko kim.azul0107@gmail.com
Reply
i was charged 3x for buying cebu pacific ceb super pass which only one was successful or completed. i need to refund the excess payment
Reply
I booked with 2 different cc as the first one had an error. I thought it didn’t go through but I was charged in both cc. This morning I received 2 booking vouchers, means 20 vouchers! Is there a way we can ask for refund?
Reply
Chatted with a Live agent. No deduction was made to out bank account nor did we receive an email that our payment was declined. My payment did not go through as there was problems with their IT system. For short, we did not avail the Cebu pacific super pass. Such a loss.
Reply
I have the encountered the same situation as you. Ceb Pac should be held accountable. Let us escalate this and send our complaints at cab.gov.ph/online-passenger-complaint-fo...
Reply
Guest : Guest : Me too. I was deducted 5 times pero, 2 lang yung may na receive ako na referring codes although still on hold. The other three ay unsuccessful. I also tried reaching out Cebu pac chatbox pero wala system generated pa rin. Same here.. 5x din ako na deduct.. then 2 lang din un nareceive ko with booking reference code last night. Still waiting sa 3 na reference code.. but when i purchased yesterday morning, 3 lang un nagbigay ng reference code sa page.. then ung 2 error din / unsuccessful pero nadebit sa account ko.. and same din walang live agent sa fb messenger ni cebupac Hi! We have almost same situation. Were you able to get a resolution from them?
Reply
Guest : Guest : I have the same problem was trying to rebook my flight,I didn’t even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didn’t received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this? Hello! Same experience. May I know the update on this one? Need help
Reply
We purchased Ceb super pass sale 4 vouchers yesterday with a reference code. However, payment haven't went through yet and not a single email of notification went through either. Does that mean we didn't get the vouchers?
Reply
hello. i purchased ceb pass yesterday. i got a confirmation email and it was deducted to my account as well but when i tried redeeming the reference number, it says "voucher not found".
Reply
I also purchased earlier and the amount was charged in my debit card but I still didn't receive the confirmation. It says on hold, but I already have the reference number. When I tried to search for it using my ref #, it reads as no vouchers available. My friend who purchased later than me already received the confirmation.
Reply
Same here, the transaction error but my debit card charged. Didn’t received confirmation for the pass. Any information?
Reply
Hello. I also purchased the Cebu Pacific Pass this afternoon, but the credit card I used was charged 3 times the total amount. 😔
Reply
Same with mine, it says pending transaction then it goes to error page and then i check no voucher but amount was deducted from my debit card.
Reply
I have purchased using my cc. It was already deducted to my credit limit, but i did not receive any transaction ID or reference number regarding my purchase. 🥺
Reply
Guest : Me too. I was deducted 5 times pero, 2 lang yung may na receive ako na referring codes although still on hold. The other three ay unsuccessful. I also tried reaching out Cebu pac chatbox pero wala system generated pa rin. Same. I have the same experience right now. I was charged 4x.
Reply
Armida Radja : I booked ceb super pass ,but no transaction ref. But deducted to my account using debit card..so booked new one and it was on hold,till again deducted to my account.my concerned is the first one coz no transaction number i thought it was cancelled. Same case. Any update? did you receive the voucher na?
Reply
Me too. I was deducted 5 times pero, 2 lang yung may na receive ako na referring codes although still on hold. The other three ay unsuccessful. I also tried reaching out Cebu pac chatbox pero wala system generated pa rin.
Reply
I got the same problem. Called BPI and they blocked my card since I'm still receiving texts from Cebu Pac that my card was deducted. I tried the chatbot on their website but until now I'm still not connected.
Reply
Same case with CebPass, error page, no voucher but amount was deducted twice from my credit card
Reply
I booked ceb super pass ,but no transaction ref. But deducted to my account using debit card..so booked new one and it was on hold,till again deducted to my account.my concerned is the first one coz no transaction number i thought it was cancelled.
Reply
Guest : Guest : It seemed like I was charged twice for my booking for 3 flights with Cebu Pacific Air using online card payment with LandBank Savings account through Mastercard /VISA. Last January 29, 2019, between 12:30 to 2:00 am, I booked 3 (three) One way flights: 1. Legazpi to Manila Wednesday 24 July 2019 ,2020 H (8:20PM) Legazpi Airport to Wednesday 24 July 2019 , 2135 H (9:35PM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City Total amount: 1, 366.76 2. Manila to Legazpi Thursday 13 June 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Thursday 13 June 2019 ,0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 3. Manila to Legazpi Tuesday 30 July 2019 , 0440 H (4:40AM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City to Tuesday 30 July 2019 , 0550 H (5:50AM) Legazpi Airport Total amount: 1, 401.76 TOTAL: 4,170.28 This was during the January 27-29, 2019 Sale Period for Travel Period June 1-Dec 31, 2019. ASC Ref C022I012419C. All transactions were successful and I was sent the Itinerary Receipts thru my e-mail along with the Official Receipts (the screenshots of which are included in this letter and the documents attached to this e-mail). However the Official receipts for July 24 and July 30 flight indicated ERROR. All of the transactions were charged to my LandBank Savings account through Matercard/VISA payment. Today, January 31, 2019, at 4:00 PM, as I was checking my balance for the said account, I noticed that my current balance is only P 13,337.95 instead of P 17, 508.23. I haven’t had any transaction with this account after the 3 flight bookings with Cebu Pacific Air. My previous balance, P 21, 678.51 was deducted P 8, 340.56, which is twice the total amount of all the transactions for booking the 3 flights, which is only P4,170.28. Based on the Statement of Account from Landbank i-access, a total of P4, 170.28 from the 3 transactions were recorded. However, the current balance states otherwise. HOW do I clarify whether there has been double-charging for the 3 bookings and how may we settle to refund the excess charges? Hi. I have the same problem right now. And it happened to me twice already. At first I thought it was my mistake. Was this resolved? How? Thank you.
Reply
I am so mad. I only proceeded to the payment method page just to check how much the rebooking fee is. But it cannot be cancelled, and I cannot return to my original flight date. I chose the payment center as a last resort, because it said that the booking will be cancelled if not paid in 8 hours. It had an extra holding fee of 600 pesos, but I chose this knowing it will be eventually cancelled anyway. But! It's been more than 24 hours, and the booking is still not cancelled nor has the holding fee of 600 pesos been waived. Now I have to pay extra 10,056 pesos for a rebooking I did not want and a 600 peso holding fee that is completely useless. Cebu Pacific is the WORST. I've talked to multiple live agents, and they won't do anything. They even refuse to believe that I saw a 'cancelled if not paid in 8 hours' prompt for selecting the payment center as my payment method. I did not screenshot this thinking this will not be an issue, but they won't believe me just because I have no screenshot to show. How crazy is that!? But shouldn't this information be available on their page? I don't understand why it's so complicated. Their privacy policy online is even blank and leads to nowhere too. THIS IS A SCAM AND SHOULD BE ILLEGAL. Please reply if anyone has any solution to this. I will also update if there are any developments.
Reply
i choose the payment center as channel payment of the flight i book but the transaction payment was declined. what will i do?
Reply
Guest : I have a pending payment due for rebooking which I want to cancel but the chatbox agent said I have to pay the amount in order to manage the booking again. I just want to know the price of the rebooking fee then suddenly this happened. I think this is illegal. Does anyone know how to resolve this without paying the amount? same case.
Reply
I have a pending payment due for rebooking which I want to cancel but the chatbox agent said I have to pay the amount in order to manage the booking again. I just want to know the price of the rebooking fee then suddenly this happened. I think this is illegal. Does anyone know how to resolve this without paying the amount?
Reply
Guest : I have the same problem was trying to rebook my flight,I didn’t even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didn’t received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this?
Reply
Hello guys, I have booked a ticket last Feb 16. They booking was smooth and i've got the booking reference number. They next day I was surprised with my bank statement because they have charge +200Php higher that my booking price. Has anyone also experienced this? I've been booking this airline many times and this is just the first it happened like this.
Reply
hi guys! i booked my flight february 22. i paid it with my debit card. after i typed the otp, and clicked proceed, they brought me to home page without any confirmation. but they already took the amount from my debit card. they told me they had issues feb 15. but i already booked later. does anybody have same experience? what did you do?
Reply
Hello, apparently there was a technical problem on 02/15/2023 between 5 p.m. and 12 a.m. (philippines time). For my part, I made a reservation but I never had confirmation of payment and no itinerary with the reservation code in my emails. I contacted the chat several times and asked to speak to an agent. The agent passed me the famous reservation code. To my amazement, I still have to pay to access my flight. The agent confirmed to me that it was a mistake and that everything would be back to normal soon. Above all, do not hesitate to relaunch them every day on the chat.
Reply
Guest : Guest : experienced the same thing, booking made last Feb 15 around 8PM no confirmation til today feb 20 The same experience last Feb 15 around 7 pm. Still no news with the itinerary
Reply