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Cebu Pacific Air Discussion
Paul Fujiyama. I believe "Cebu Pacific Air Customer Service" is a scam. The CS wanted me to send $389 via WU on Facebook Messenger.
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cebu pacific not good airline thier service sucks if you plan to book flight with cebu pacific think twice. Do not patronage this Airline.
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How can i contact cebu pacific,still no confirmation with the 10 ceb pass vouchers i paid...i paid thru gcash and i have my receipt in gcash but there is no confirmation email
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I have the same problem. I purchased 6 Ceb Super Pass. Tried reaching out to them through several platforms to no avail. I've been painstakingly waiting for my turn to be assisted by a live agent with 8K plus on queue and gets dropped when it's almost my turn, every single time. This is my first time to avail the promo and i regret it big time. It's not a good experience let alone no proper customer service to resolve the issue.
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Guest : Purchased a ceb super pass yesterday, no booking reference sent to my email but payment has been deducted from my gcash account good for 10 vouchers
Purchased a ceb super pass yesterday, the booking was unsuccessful, but payment has been deducted twice.
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Purchased a ceb super pass yesterday, the booking was unsuccessful, but payment has been deducted
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Guest : I was able to purchased super pass in Cebu Pacific yesterday. The vouchers were sent to me via email. The redemption date starts today but I cannot redeem the vouchers, saying I don't have vouchers on my account Same, it doesn't reflect on my cebu pac app. I am planning to redeem so I tried to contact CS but dang the queue is 7k
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I was able to purchased super pass in Cebu Pacific yesterday. The vouchers were sent to me via email. The redemption date starts today but I cannot redeem the vouchers, saying I don't have vouchers on my account
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Any news with ceb superpass? I have the same issue with almost everyone. Trying to connect with an agent but so difficult.
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Same concern. Bought ceb superpass yesterday, amount was deducted from GCash but cebpac said payment was unsuccessful.
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I have the same concern with everyone, trying to connect to an agent but the queue is almost thousands and the longer you wait the app will crashed. What are the news for you guys? I am gonna wait til agent will confirm they will refund it
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I availed the Ceb Superpass voucher around almost 6 PM today. My account was charged but didn't received my vouchers or reference number for the vouchers and confirmation email.
I also experienced the same, I booked at 3pm today. Payment was successful but then the app crashed. I received no voucher. Currently, at 9:30pm, I received an email of payment invoice but still no voucher. Maybe we should wait a bit since they have 48 hours to process and give us the voucher.
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Guest : I purchased 7 vouchers in Cebu Super Pass 2024 today, November 28, 2024, payment is done then after i didn’t proceed to confirmation stage. After the payment portal it shows unable to load this page. After I refresh, it’s gone. The payment already deducted to my account. Please help what to do. Guest : I purchased 7 vouchers in Cebu Super Pass 2024 today, November 28, 2024, payment is done then after i didn’t proceed to confirmation stage. After the payment portal it shows unable to load this page. After I refresh, it’s gone. The payment already deducted to my account. Please help what to do.
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I purchased 7 vouchers in Cebu Super Pass 2024 today, November 28, 2024, payment is done then after i didn’t proceed to confirmation stage. After the payment portal it shows unable to load this page. After I refresh, it’s gone. The payment already deducted to my account. Please help what to do.
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I tried to buy 7 vouchers in CEB Super Pass. I reached the payment page and paid VIA Gcash. The payment went through from my bank account but it says “payment unsuccessful” in the website and transferred me to home page. But the payment was deducted already in my bank account.
I attempted to purchase a CEBpass, but the transaction was declined. However, the amount was still deducted from my debit card.
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I avail for Cebpass but the payment said it was unsuccessful but it still charges my gcash account
I was deducted from my gcash account because i tried to buy the super pass. But there are no vouchers in my account.
I booked via Cebu Pacific but I did not receive email confirmation. The cost of the tickets that I purchased was also deducted from my credit card.
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I booked a ticket my credit card is charge but did not received email confirmation or iterinary no reference number
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Hi I just like to ask what to do if the rebooking fee deducted to your debit card is higher than what is on the receipt sent by Cebu Pacific. Thank you.
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I would like to ask about my Cebu Pacific account. It has an amount due of 2,700. Can you verify please and explain it to me how it happend because I wasn't able to use the plane ticket. I was offloaded on the said flight schedule. I'm looking forward on your response. Thank you.
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ERROR: Sorry, we can't check you in yet because your booking has an outstanding balance. Please settle your balance to check into your flight.
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how to pay fees in relation to my redeemed voucher in cebu pacific? my payment yesterday did not go through. i need to use another card today but i am unable to navigate towards the payment area.
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ALJON MONACHO : I paid yesterday via gcash but there's no confirmation in Cebu pacific how will I know if it's booked already? How did you solve this issue?
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Guest : Guest : Are your staffs in Manila airport cheating passenger’s hard earned money? As a well known airline how can this happened?? Earkier morning one if your staff confronted and advised one of the passenger about hand carry luggage and on the spot made her lost 5kg!After that she was asked to paid addtional 1,200 peso !!!! What is this!!! You all in order to earn more money and you make some passengers to paid more for no reason???? How can you all do that???? This is ATROCIOUS!!! Cebu Airlines is a corrupt and receive bribery Airlines! Openly make passengers made a mistake and asked passengers to pay!!!!!! How can Cebu Pacific explained all these! May Karma fall on those staffs who received those additional payment from passengers!! Do not cry once KARMA LOOK FOR YOU!!!!!! this is not the first time i saw and it had been very frequent!how can a airline staff so rude to passengers??? What kind of attitude is this?? What kind of service is this? How can a Cebu Pacific a well known Airline and yet the staffs are showing rude attitude to passengers?? Tearing their boarding pass???????????? What is this????? Cebu pacific had openly violated corruption practice in law!!!
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Guest : Are your staffs in Manila airport cheating passenger’s hard earned money? As a well known airline how can this happened?? Earkier morning one if your staff confronted and advised one of the passenger about hand carry luggage and on the spot made her lost 5kg!After that she was asked to paid addtional 1,200 peso !!!! What is this!!! You all in order to earn more money and you make some passengers to paid more for no reason???? How can you all do that???? This is ATROCIOUS!!! Cebu Airlines is a corrupt and receive bribery Airlines! Openly make passengers made a mistake and asked passengers to pay!!!!!! How can Cebu Pacific explained all these! May Karma fall on those staffs who received those additional payment from passengers!! Do not cry once KARMA LOOK FOR YOU!!!!!! this is not the first time i saw and it had been very frequent!
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Are your staffs in Manila airport cheating passenger’s hard earned money? As a well known airline how can this happened?? Earkier morning one if your staff confronted and advised one of the passenger about hand carry luggage and on the spot made her lost 5kg!After that she was asked to paid addtional 1,200 peso !!!! What is this!!! You all in order to earn more money and you make some passengers to paid more for no reason???? How can you all do that???? This is ATROCIOUS!!! Cebu Airlines is a corrupt and receive bribery Airlines! Openly make passengers made a mistake and asked passengers to pay!!!!!! How can Cebu Pacific explained all these! May Karma fall on those staffs who received those additional payment from passengers!! Do not cry once KARMA LOOK FOR YOU!!!!!!
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How can you navigate international airlines terminal? Traveling internationally can be overwhelming, especially when navigating unfamiliar airlines terminals. Airlines Terminal is an excellent resource for detailed maps and information about international terminals. It covers everything from customs procedures to connecting flight tips, ensuring you’re well-prepared for your journey. Make sure to check it out before your next international trip!
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Guest7325 : Flying to Canada in a week with a layover in Japan. I just want to ask if CebuPacific assist you in getting Japan Shore Pass? I have an 20hrs layover and Narita airport close down at night. CebuPacific doesn't typically assist with Japan Shore Pass. You'll need to check if you're eligible for one and apply yourself. Since Narita Airport closes at night, make sure to arrange accommodation or plan accordingly. Safe travels!
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Guest : Always say refresh and I keep refreshing.. session done.. I don't know what happened to your website Hi - same thing happened to me. Is your booking successful?
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Always say refresh and I keep refreshing.. session done.. I don't know what happened to your website
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Flying to Canada in a week with a layover in Japan. I just want to ask if CebuPacific assist you in getting Japan Shore Pass? I have an 20hrs layover and Narita airport close down at night.
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Hi I am trying to continue to make payment after typing my card details but it will goes to white screen after clicking continue. I have attempted and rebooking multiple times. How may I solve this please??
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Yes I have here! Trying to book a ticket and I kept rebooking and refreshing. It is indeed frustrating Guest : Does anyone here experienced White screen, After processing the payment by a card? I don’t even know if my booking is successful or not. Urgh!
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Guest : I just booked a flight from tokyo to japan,just now, paid it thru gcash but didn't get any confirmation
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Guest : I just booked a flight from tokyo to japan,just now, pay by gcash but didn't get any confirmation and my gcash balance already paid it
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Does anyone here experienced White screen, After processing the payment by a card? I don’t even know if my booking is successful or not. Urgh!
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We will report this airline to the Australia consumer rights law and we will gather signatures around Australia to submit our complaint to Australia parliament. To ban Cebu pacific doing biz in Australia if we don’t get our refund. Or any reply now!
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Why this airline require Visa to Dubai when there is free zone and you dont need a visa for transit? I have asked many peoples here in PH and Dubai who ever flying to Dubai for layover to other country, no one got a visa for transit purposes!
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I can’t Redeem my Cebpass.I already paid and use the other voucher that i purchase last april.how can i booked my remaining cebpass?i need to book it this coming march.please help me.thank you.
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Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Its the same for me. Did you continue adding baggage? I need an update so I will know if its system error or not.
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Guest : Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Same problem I'm facing, were you able to remove that additional fee when adding a baggage? Apparently, it's insurance. Same here. The amount in the booking summary and the amount in the payment page are different. Also, when using the app, there's always insurance in the booking summary and I can't remove it.
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Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Guest : I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error? Same problem I'm facing, were you able to remove that additional fee when adding a baggage? Apparently, it's insurance.
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I tried adding a prepaid baggage and the amount due was PHP 677.60. But upon payment, the amount due became PHP1511.60 but it doesn't say why. Are there additional fees that I didn't know? Or is this a system error?
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i was trying to book a flight on their website using debit card as my payment method, but upon entering the OTP sent by the bank I was redireced to the cepu pacific webiste with a warning message saying the i have "exceeded the number of attempts and try again". The booking free (around 12.7k) was deducted on my bank balance and yet I did not receive any confirmation from cebupac about my flight (other the the above mentioned warning). What can I do about this??
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My friends and I booked flights using our CEB Super Pass vouchers. I paid PHP4.7k using my credit card, the booking was confirmed but I was shocked when I was notified I still had "payment due" of almost PHP 3,000. The site did not show what that amount was for and I also do not understand why it was charged separately. Can't reach Cebu Pacific. I haven't received the itinerary receipt email yet.
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Guest : My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this? same here. any update?
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my daughters' tito booked a cebu pac flight for us thru booking.com and I wanted to add check in baggage but upon checking with cebupac charlie they cannot find our booking using the booking reference given by booking.com. now I don't know if we are really booked or not. anyone had the same issue? i also called booking.com yesterday and they said we need to contact cebupac directly if we wanted to add check in baggage. anyone who had the experience please pahelp naman kase we only have a few days left before our flight and now I'm no longer sure if we have a flight. we did receive a booking confirmation and booking details with booking.com but it does not show up in cebupac system. thank you sa makasagot...
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Carlito m reyes : My son booked a flight for elmer apao,welmer apao,arnold balase..payment was paid thru gcash..as soon as d payment was deducted to my son's acct cebu pac online booking immediately crushed..d flight is manila to pagadian dec18..kindly help check d payment confirmation. Same issue, an amount was deducted from my gcash account when I confirmed the payment yet I was stucked in the “2C2P finalizing the payment” page and was never directed back to cebu pacific’s website for my itinerary. Until now I haven’t received any email from cebpac about my payment receipt/e ticket. Any ideas how to tackle this issue?
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My son booked a flight for elmer apao,welmer apao,arnold balase..payment was paid thru gcash..as soon as d payment was deducted to my son's acct cebu pac online booking immediately crushed..d flight is manila to pagadian dec18..kindly help check d payment confirmation
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Guest : Guest : My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this? same issue with mine, vouchers are considered redeemed when i try to redeem it again. What I did was, I commented on their Facebook posts and discovered replies from Cebu Pacific from other people inquiries/compalin. I tested all the reply links from Cebu Pacific, which directed me to their messenger with a live agent assisting me. The agent provided assistance, giving me my confirmation number with a pending status indicating that the payment had not been made yet. She instructed me to add the reference number to my upcoming bookings in my Cebu Pacific account under "Manage Booking."
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Guest : My cebpass vouchers are considered redeemed but I have not paid yet. How will I fix this? same issue with mine, vouchers are considered redeemed when i try to redeem it again.
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They will keep saying pay the amount otherwise they will forfeit the flight. Don't pay! Book another flight on another airline. Cause even you pay, they will not give you update! You'll cry for itinerary. Their system is very very poor. Imagine when you paid and get no receipt or update?! You keep asking the live agent, and all they can do is raise the concern for validation but nothing is done. This is how they squeeze out funds from people.
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I request a refund from cebupacific since they cancelled my flight so I request a refund.Last october 25,2023 I request refund but they said they already transmitted my refund to my gcash but I didn’t receive my refund refund
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Now I don't have a flight and I have an international connecting fights from Cotabato City. We are 3 people booked return in August 2023. I wish they have to give us money back so we can use this money to fly with another airlines. May be I will call the credit card company and disputes this as they violated carrier contract. Anyone in Cebu Pacific let me know. My email address is sahlee_o@hotmail.com This is causing me stress and anxiety. Thank you.
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I paid yesterday via gcash but there's no confirmation in Cebu pacific how will I know if it's booked already?
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Guest : Guest : Guest : Guest : I have the same problem was trying to rebook my flight,I didn’t even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didn’t received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this? Hello! Same experience. May I know the update on this one? Need help Hi! Same experience just today. Already spoke with a live agent but to no avail. Pls let me know if you have an update on your case. Thank you! Hi. Are we supposed to pay the pending amount? What if we don't take the flight that was unknowingly rebooked?
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Shine : Any update on this po. Same as here yesterday I payed ticket thru gcash but I haven’t receive an email , but my gcash account debited me already. Di ko alam sino ang may problem cebu pacific or gcash ? Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 hi same po nangyari sakin last night, already chatted a live agent and said they will update within 24 hrs. what happened po sa booking nyo? thank you
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I had my ticket updated. Unfortunately, the agent didnt put my middle name. I chatted again with a live agent from cebu pac and request to put my middle name on the ticket as it is an international flight and i dont want to have any problem. but the agent told me putting the middle name is just an option and ensuring me i wont have any issues. Anyone here got a problem for not having the middle name,showing on the ticket?
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Had a double booking All details are same except for dates of booking Anyone who encountered this sa cebu pacific I really need help Thanks
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It states in my Ceb Super Pass that the vouchers were already redeemed but i haven't processed my payment yet. ... I booked ceb super pass ,but no cofirmation at my email.
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Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now? Guest : Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now?
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Guest : Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking. Same issue, how did your bookings go as of now?
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Guest : Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve Fauzia Cabaddu : Cebu pacific deducted from my account despite of unsuccessful booking.
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can I rebook my flight using different cebpac account? I have problem logging in using my own account
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I have problem encountered. I add ons to my luggage and paid. But i didnt receive confirmation and its not reflected n my iterinary yet. Huhuh
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I booked cebu pacific but right after i paid via gcash it was indicated the booking was cancelled. But my money was deducted already. Now i chat already an agent an he said the money will be reverse in my gcash account within 24 hours..I am so worried right now..Is it true, anyone who experienced this pls tell me
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Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hello how did you resolve this
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Any update on this po. Same as here yesterday I payed ticket thru gcash but I haven’t receive an email , but my gcash account debited me already. Di ko alam sino ang may problem cebu pacific or gcash ? Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912
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Hi, my mother was booking for manila on July 7, 2023, around 7:40-8:26(i think), the flight date is July 21, we checked the date 2x so we won’t make any mistakes but when we received the receipt it said the departure date is “ July 7, 8:25pm”???? Is this allowed? Same DAY??? We won’t make it even if we booked it THAT DAY AND TIME
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I booked for Tacloban on April 19, 2023, however when I was about to processed by credit card payment it says unsuccessful transaction, so I repeat the processed again. However after a few hours it reflected that I had a double booking for the same flight and people. When I tried to refund the double booking I was informed that I cannot refund it but will be processed to my TRAVEL FUND instead. Isn't it a bit unfair as I am again forced to fly via CEBU PAC against my will since I am thinkin of not flying with this airline again after what happened?
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How are you guys able to talk to a live agent. I have the same experience but cant reach cebu pacific.
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Now is 10-June 2023, out flight from Tacloban bound to Manila 5J660 os delayed again? Same turn around flight last 2-June2023 from Manila to Tacloban was also delayed for 2hrs. Other airline as what I observed from our local airport port(Tacloban) are on time.. like AirAsia,, PAL are on time? Is it a coincidence that every time I take my vacation with Cebu Pac flight is like this? Delay after delay due a turnaround aircraft issue??? Please please do something to improved you service!!!!!
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Inocencio : i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912 Hi have yoi resolve this issue with gcash??
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I booked and paid for a flight and received a confirmation email from CebPac (with booking reference and receipt). However, it’s been more than a month but the payment hasn’t reflected in my credit card bill yet. I am worried that the payment did not actually go through and CebPac might cancel my booking last minute.
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i already payed my cebu pacific ticket thru gcash but there is no e ticket given to me. because of the unsuccessful process to cebu pacific site. but my gcash account debited me already worth 5,912
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Guest : Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin.. nagcheck lang din ba kayo amount ng rebooking?
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Karmela Melgazo : Hi everyone! This happened to me. Yung biglang na rebook yung flight ko. Kahit hindi ko siya na proproceed. And good thing. Bukod sa pagiyak ko, chinat ko sila sa fb. At nakakuha ako agad ng agent. Today ang original flight ko. April 19, at pinilit ko sila na hindi ko ksalanan. At sila ang may kasalanan kasi wala ako na receive na notif na na rebook siya ng april 26. Hindi ako tumigil hangga't hindi na eescalate. At good news, after 3hrs i received an email na okay na. Kaya wag kayong titigil na maayos yan. Kasi they don't have any rights to cancel any confirmed flights unless you already paid for the rebooking. Wag lang kayo titigil na i escalate nila. how to chat a live agent po? same din ngyari sakin..
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