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Cebu Pacific Air Discussion
Its been 6 months wala pa rin yung refund due to cancelled flight back in April 2020. I called 4 times since July. They said 3-4 billing cycle! Wa man oi, makasapot namo pisti!!
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Dany : Hello, I have paid my travel tax thru paymaya and cebu pac said that they will process the refund and they will return it to the issuing bank but when i called paymaya, they said that they are not familiar with the process and told me that I should claim it at cebu pac. It has been 2 months when cebu pac emailed me that they have sent the refund to paymaya but I haven't received my refund yet. Anyone paid their flight thru paymaya?
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just G : hey guys can anyone help me please!? coz cebu airlines hotline number is too busy i have been calling them for a week due to my confirmed booking on july 4 2020 to cgy. i paid the exact amount and got deducted on my bank yet they emailed me last june 9 that my flight is confirmed with an amount due. i checked my bank account and there’s no refund at all still the amount i payed is deducted, is there anyone here experience the same? please i need help thank you.. Happened to me in February, still haven't received my refund. Cebu Pacific is practically robbing us.
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Carvanha10 : Chrys : I have 3 ticket itineraries that were cancelled for March 21 and March 24. I was able to process refund through travel fund on 2 of them but I haven't received any confirmation or email. When I check again, it now shows the ticket does not exist. The 3rd ticket I cannot request any refund, it also says it does not exist. Same po. possible po ba mafull refund and travel fund?
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Chrys : I have 3 ticket itineraries that were cancelled for March 21 and March 24. I was able to process refund through travel fund on 2 of them but I haven't received any confirmation or email. When I check again, it now shows the ticket does not exist. The 3rd ticket I cannot request any refund, it also says it does not exist.
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Hi po. I have a travel fund that will expire on September. The problem is, we're still not allowed to fly outside Cebu. And I don't wanna risk the health of the people I'm going to meet if ever I'll use the travel fund. Plus, I don't want to ask for a refund too since it wasn't my cc that was used in booking. So, what should I do?
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just G : hey guys can anyone help me please!? coz cebu airlines hotline number is too busy i have been calling them for a week due to my confirmed booking on july 4 2020 to cgy. i paid the exact amount and got deducted on my bank yet they emailed me last june 9 that my flight is confirmed with an amount due. i checked my bank account and there’s no refund at all still the amount i payed is deducted, is there anyone here experience the same? please i need help thank you.. HI! I received the same email. May update na po kayo dito? I already emailed them regarding this issue.
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hey guys can anyone help me please!? coz cebu airlines hotline number is too busy i have been calling them for a week due to my confirmed booking on july 4 2020 to cgy. i paid the exact amount and got deducted on my bank yet they emailed me last june 9 that my flight is confirmed with an amount due. i checked my bank account and there’s no refund at all still the amount i payed is deducted, is there anyone here experience the same? please i need help thank you..
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Hey guys! Anyone here who has cancelled flight last june1 and rebooked to july1?No idea/assurance if this wont be cancel anymore.Please keep me posted on watsapp +971559483603.Big thanks!
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Guest : what will happen if i did not pay my remaining balance in my booking with cebu pac but its already confirmed? can i pay it at the airport? anyone know?
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I cannot use my travel refund even though, they already confirmed and credited it to my getgo Account.
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Just filed for full refund of my June 2 flight. Will be received after 3-4 billing cycles daw meaning after 3-4months. I always use FB Messenger to contact them, more successful than email or hotline. Look for Cebu Pacific account, type "chat with agent" and wait for one. Waiting time is longer now as in days need to repeat the process but just try until you get through.
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My flight was cancelled in March due to Corona and proceeded with full refund. But no email confirmation. Then I wrote emails to service. They told me 3-4 billing cycles. But it has been 2.5 months. Still no refund.
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Hello why I didnt receive any emails from you regarding of my travel fund , I convert it already but no email yet came.
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Guest : MARIA : Hello! i am trying to book a flight, but the payment option is blank. is it because the fare is promo? because when i tried to book without the promo code, the payment option appears. why is it like that? :( Me too, payment option is blank, I emailed them and hoping that they would respond soon. I also tried to book with the promo, will try to book with regular fees to see if the payment option is still missing The payment option appears if Regular booking is used. What's the purpose of the promo if no one can book it? Hmmm
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MARIA : Hello! i am trying to book a flight, but the payment option is blank. is it because the fare is promo? because when i tried to book without the promo code, the payment option appears. why is it like that? :( Me too, payment option is blank, I emailed them and hoping that they would respond soon. I also tried to book with the promo, will try to book with regular fees to see if the payment option is still missing
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Hello! i am trying to book a flight, but the payment option is blank. is it because the fare is promo? because when i tried to book without the promo code, the payment option appears. why is it like that? :(
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SOS! im about to use my travel fund kaso pagkasubmit ko ''agent is unauthorized for this payment method daw'' I checked all my details kung tama ok naman lahat
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Hello, I have paid my travel tax thru paymaya and cebu pac said that they will process the refund and they will return it to the issuing bank but when i called paymaya, they said that they are not familiar with the process and told me that I should claim it at cebu pac. It has been 2 months when cebu pac emailed me that they have sent the refund to paymaya but I haven't received my refund yet. Anyone paid their flight thru paymaya?
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Guest : hello, i want to ask sana if what will happened if ni rebook mo yung original day of flight mo but hindi mo nabayaran, will your original day of flight be cancelled? or stay as it is? Same question here. :(
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Please can anyone tell me IF or What airlines or When flights are leaving Cebu airport anytime soon. I am stuck in Cebu and want to get back home to Australia ASAP.
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Guest : Hey! This happened to me also last week and now again it charged to my account again.. It is like 3-4x already.. I got three international flights canceled as all of them are within the travel ban, but now why is it that Cebu Pac keeps charging to my account.. So frustrating!!!! And it is at the time I need my funds badly. hi. I have the same problem 😔
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Hey! This happened to me also last week and now again it charged to my account again.. It is like 3-4x already.. I got three international flights canceled as all of them are within the travel ban, but now why is it that Cebu Pac keeps charging to my account.. So frustrating!!!! And it is at the time I need my funds badly.
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2 months later, still no refund or email from Cebu. The payment went throught but they cancelled my booking becaus eno payment was received. Phone calls would tell me to email or message them. Nothing. Bye P15,000 I guess. Cebu Pacific is a scam. How many millions have they made for non-refunded mistakes?
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what will happen if i did not pay my remaining balance in my booking with cebu pac but its already confirmed?
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I have 3 ticket itineraries that were cancelled for March 21 and March 24. I was able to process refund through travel fund on 2 of them but I haven't received any confirmation or email. When I check again, it now shows the ticket does not exist. The 3rd ticket I cannot request any refund, it also says it does not exist.
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i also received that my flight from bacolod to manila was cancelled and they offered the the options, rebook, travel fund, and full refund. i clicked the full refund and i was brought to the page explaining the refund process i clicked continue, then it redirected me to the homepage of cebu pacific with no confirmations or whatsoever of the refund process and amount. pagkatapos i checked my booking nawala na. and i cannot access or add it to my booking page na.
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Hello! Nagbook po ako ng ticket march 17,2020 nung nag announce ng lockdown yung manila chinage ko agad siya ng march 14,2020 nirebook ko po, pero hndi ko nabayaran ksi sobrang mahal. And ngyon ung original booking ko hndi ko na makita ksi irerefund ko sana yung ticket ko. Marerefund ko paba yun?
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Guest : Guest : Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! I contacted an agent and they just instructed me to email the receipt and itinerary and wait for them to verify in their payment department huhuhu. Really stressful this is the first time I have a problem with paymaya and cebu pacific :( The agent replied via email and told me my booking was confirmed .... days after the flight occured. She (Anne) didn't respond to my request for refund. She didn't even check the images I've attached on the email This is exactly my concern too!, I cannot reach anybody from Cebu Pacific, I made my payment thru Paymaya as well. What do to now?!
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Shaven : A already paid my additional charges for my rebooking however should I be worried because I was confirmed already but with payment due. I am so anxious right now. Payment due meaning ang new flight mo is mas mahal from the orig flight
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Paano makuha ang full refund ng ticket ko na hindi naman magagamot kasi cancel an ang flight namin dahil sa corona virus
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Paano po irefund ung bayad q sa booking q kac ung flight q is on march 28,2020.?d q nmn kac pwede e travel un bcoz of covid-19.international and domestic flight po.
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I booked using my debit card but it says error multiple times and I didn't received any email confirmation so I just booked from other airline and arrived in my destination. The problem now is I just checked my account and ceb pac deducted the ticket fare from a previous error booking. Then in my ceb pac app says booking confirmed with amount due. Can I still get my money back in this case?
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Hello. Bakit po di ako maka manage booking kahit tama naman reference number ko? It doesnt exist daw sabi. Confirmed naman status ng flight ko?pls help
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hello, i want to ask sana if what will happened if ni rebook mo yung original day of flight mo but hindi mo nabayaran, will your original day of flight be cancelled? or stay as it is?
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A already paid my additional charges for my rebooking however should I be worried because I was confirmed already but with payment due. I am so anxious right now.
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I already paid my ticket however until now I did not receive any confirmation for my bookings. Should I be worried?
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Guest : Lanz : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED. Inutang ko lang yung pang bayad I ALSO PAID MY TICKET AND I DIDN'T RECEIVED MY ITINERARY VIA EMAIL BUT I HAVE CHECKED IN AND HAVE A BOARDING PASS ON THE CEBU PACIFIC APP. Guest : Lanz : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED. Inutang ko lang yung pang bayad I ALSO PAID MY TICKET AND I DIDN'T RECEIVED MY ITINERARY VIA EMAIL BUT I HAVE CHECKED IN AND HAVE A BOARDING PASS ON THE CEBU PACIFIC APP. I ALSO PAID MY TICKET LAST NIGHT AND UNTIL NOW IT SAYS "CONFIRMED WITH DUE PAYEMT"
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Lanz : I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED. Inutang ko lang yung pang bayad I ALSO PAID MY TICKET AND I DIDN'T RECEIVED MY ITINERARY VIA EMAIL BUT I HAVE CHECKED IN AND HAVE A BOARDING PASS ON THE CEBU PACIFIC APP.
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Guest : Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! I contacted an agent and they just instructed me to email the receipt and itinerary and wait for them to verify in their payment department huhuhu. Really stressful this is the first time I have a problem with paymaya and cebu pacific :( The agent replied via email and told me my booking was confirmed .... days after the flight occured. She (Anne) didn't respond to my request for refund. She didn't even check the images I've attached on the email
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INCOMPETENT CUSTOMER SERVICE, DID NOT SEND OR VIA EMAIL AND IT IS NOT EVEN REFLECTING IN THE ACCOUNT.
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Guest : hindi kami makapag manage ng flight. we want to add baggage. bwiset! our booking doesnt exist daw. Same huhu
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hindi kami makapag manage ng flight. we want to add baggage. bwiset! our booking doesnt exist daw.
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Hi, I'm traveling from Bali to Manila then from Manila to Dubai next month, how i can do the check in? because Cebu airlines page isnt working ?
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Guest : same thing happens to me this time ! I booked a ticket , did not get any response or email for booking reference,and when I go to manage booking status is default and then cancelled! WTH. I already tried the two of my credit cards just to make it successful but same thing! Worst customer service Guest : Worst Customer Service. They tried to automate the inquiries and list pre-defined options but on my problem, it gave me a dead end. We booked a flight to Japan and got an Itinerary with Pending status. The next day when I tried to look on my Cebu pac app on mobile to see my bookings it said the booking reference does not exist. I checked the history of my booking then the status for pending became Cancelled. I did not receive any email or explanations or notification that it's canceled. It is frustrating. Anyone with the same issue? The same thing happened to me! They gave me the option to cancel my flight since there was a change in flight schedule. So I canceled it, and now I can't access my booking anymore. There was no notification, no refund, no response. I can't contact them either. Really stressed about this! Never again.
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I PAID MY TICKET HOWEVER I HAVENT RECEIVE YET MY ITINERARY THROUGH MY EMAIL I FEEL WORRIED. Inutang ko lang yung pang bayad
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Guest : Worst Customer Service. They tried to automate the inquiries and list pre-defined options but on my problem, it gave me a dead end. We booked a flight to Japan and got an Itinerary with Pending status. The next day when I tried to look on my Cebu pac app on mobile to see my bookings it said the booking reference does not exist. I checked the history of my booking then the status for pending became Cancelled. I did not receive any email or explanations or notification that it's canceled. It is frustrating. Anyone with the same issue? The same thing happened to me! They gave me the option to cancel my flight since there was a change in flight schedule. So I canceled it, and now I can't access my booking anymore. There was no notification, no refund, no response. I can't contact them either. Really stressed about this! Never again.
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Hi, we also booked flights to korea and japan but we wanted to cancel it. Today we couldn’t access our booking ref number, it says it doesn’t exist Guest : Worst Customer Service. They tried to automate the inquiries and list pre-defined options but on my problem, it gave me a dead end. We booked a flight to Japan and got an Itinerary with Pending status. The next day when I tried to look on my Cebu pac app on mobile to see my bookings it said the booking reference does not exist. I checked the history of my booking then the status for pending became Cancelled. I did not receive any email or explanations or notification that it's canceled. It is frustrating. Anyone with the same issue?
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Worst Customer Service. They tried to automate the inquiries and list pre-defined options but on my problem, it gave me a dead end. We booked a flight to Japan and got an Itinerary with Pending status. The next day when I tried to look on my Cebu pac app on mobile to see my bookings it said the booking reference does not exist. I checked the history of my booking then the status for pending became Cancelled. I did not receive any email or explanations or notification that it's canceled. It is frustrating. Anyone with the same issue?
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I sent this email the moment I confirmed the booking. Hello! When I rechecked my itinerary, I noticed that I (with other 4people) booked the 13th of October going back to Cebu from Puerto Princesa instead of September 12th. My computer was quite lagged and I was confident that I booked the correct dates. Yet, it seemed that I overlooked our desired dates. Is it possible for me to change the dates from 13th of Oct to 12th of SEPTEMBER instead? This trip is my gift for my parents and aunt and uncle. Please help me. Thank you so much in advance. Your avid guest, ANGEL METAL TIROL
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Guest : today i did experienced thesame, i booked domestic flight roundtrip and did it 2 times becoz the first booking after payment i didnt receiive any email to confirm my booking.. so i did try again thesame thing happen after payment successful no booking confirmation.... tomorrow i will call cebupacific!!! I tried to book as well and had issues. It gave me a confirmation code at first but then I searched again and nothing
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today i did experienced thesame, i booked domestic flight roundtrip and did it 2 times becoz the first booking after payment i didnt receiive any email to confirm my booking.. so i did try again thesame thing happen after payment successful no booking confirmation.... tomorrow i will call cebupacific!!!
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SaintJames : Same as mine. No itinerary received as of today. Booked during 3.3 sale Anyone here experience the same issue as mine, booked a rt flights using paypal, my payment was succesfull and received multiple sms and emails both from paymaya (source of fund for paypal) and paypal itself that my booking payment was sent to CebuPac, but until now, I havent received an itinerary from the airlines. Tried contacting their Cust Care but it seems that they operate from diff galaxy🤦♂️
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Anyone here experience the same issue as mine, booked a rt flights using paypal, my payment was succesfull and received multiple sms and emails both from paymaya (source of fund for paypal) and paypal itself that my booking payment was sent to CebuPac, but until now, I havent received an itinerary from the airlines. Tried contacting their Cust Care but it seems that they operate from diff galaxy🤦♂️
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Guest : I booked a roundtrip domestic flight this morning thru my credit card. I received an otp and input the code. Then it goes back to its homepage. I dont know my itinerary and hadnt receive an email yet. I contacted their chat services. They link me to site where i can access my booking reference. I did access my booking reference/itinerary but the STATUS:PENDING.. have anyone of you here experience this? i experienced this also. but i cannot contact ceb pac thru their hotline. the chat does not help at all. i checked my manage booking and the one i booked was gone!
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Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! I contacted an agent and they just instructed me to email the receipt and itinerary and wait for them to verify in their payment department huhuhu. Really stressful this is the first time I have a problem with paymaya and cebu pacific :(
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Hi, I experienced the same today. Was this already resolved? SHU PING, : Hi, I have filled in all and click submit now, and then show up as the picture attached, code:444. I've tried 3 times, still the same...would you please let mw know what happened? This is not my first time book on line...before it was normal... Thanks.
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I booked a roundtrip domestic flight this morning thru my credit card. I received an otp and input the code. Then it goes back to its homepage. I dont know my itinerary and hadnt receive an email yet. I contacted their chat services. They link me to site where i can access my booking reference. I did access my booking reference/itinerary but the STATUS:PENDING.. have anyone of you here experience this?
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Guest : We just experienced the same problem. We placed our credit card details and the OTP and the page just directed us to the homepage (i.e. booking page). I tried to retrieve the book: input name, birthday, flight and date. When we found the booking in indicated that our booking was "unpaid". We tried again with our credit card and later on showed "default". We can no longer manage our booking. hello is this already resolved? I also experienced this
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has anyone encountered the "invalid payment details" when trying to complete your booking? I keep on getting such error and I'm not really sure if my booking is successful or not. I'm also worried if I'll be charged for every unsuccessful payment I used the cebupac app
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Same happened to me, I'm the 4th person in this thread. I didn't have issue the first time I used Bills Payment. It's been a week and still no response or refund from Cebu Pacific on my email. PayMaya hasn't responded too. No one answers from their hotline. Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks!
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I use my getgo points when I reserved my one way ticket. naka reserve sya for 24 hours. mawawala ba points ko if ever di ko sya mabayaran at macancel?
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Same thing happened to me po huhu until now di parin okay. How about sainyo? Na solve ba? What did you do? Please reply Guest : Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! same situation, did you email them thru customer feedback? did reply you? or did take an action for your concern?
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Na ok na po ba ito? Guest : Hi! May I know what happened to your booking? I booked mine and paid it thru bank last Friday. I was checking the status since this morning it says “on hold”. I tried to access it again a while ago and it said that the booking does not exist. Wenielyn : Guest : Hi everyone. Does anyone know why is it that my booking is still ON HOLD and that there's still an amount due even if we already paid for it at 7/11 bayad center? Thank you. I'm just confused because the booking was not yet confirmed even if we already paid for it, an hour after making the booking. Appreciate your help, thanks
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this is my concern with your official website, when i click search flight button on booking flight it didn't proceed to the next page
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I also encounter paying the ticket thru BDO Online Banking . But when i checked the booking status on GetGo,my flight was cancelled. Why? Does your queries answered?
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Incident ID 2020-02-27T00:08:30Z|893f7e4d89|110.54.251.56|6fi5bLiRmo Your IP address 110.54.251.56 Server IP XXX.XXX.XXX.191 Code 444 Description PLEASE HELP ME WHEN THIS HAPPENS BECAUSE THE LAST TIME THIS HAPPENED I WAS CHARGED TRIPLE MY CREDIT CARD - SOMETIMES I AM BEGINNING TO THINK THIS IS YOUR MARKETING SCAM SO PLEASE HELP
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I have just tried booking a multi city flight with Cebu Pacific for 4 different flights in 2 weeks time and an error has occurred as soon as I pressed confirm. It says http 444. What shall I do please help?
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I made changes in my booking by selecting the seat selector. However, i tried paying it through online but my card’s transaction was pending. Can i pay it in any other way? Perhaps at the airport already? My booking is confirmed with due payment.
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Hi! May I know what happened to your booking? I booked mine and paid it thru bank last Friday. I was checking the status since this morning it says “on hold”. I tried to access it again a while ago and it said that the booking does not exist. Wenielyn : Guest : Hi everyone. Does anyone know why is it that my booking is still ON HOLD and that there's still an amount due even if we already paid for it at 7/11 bayad center? Thank you. I'm just confused because the booking was not yet confirmed even if we already paid for it, an hour after making the booking. Appreciate your help, thanks
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HTTP ERROR 444, still happening! Ohh my good. we are in 2020! And I was * because during hooole february, i cannot do a single BOOK I heard everthing! "Try do digit only http" ..."clean your cache"... "access via vpn".." yes,.in fact we are experiencing some annomalies" ........ but, 3 years!!!???: If IT not going well.. think about the customer service... oh god! So, good bless you if complete your booking process and maybe the plane could flight...or happens a #444 error during the plane logon system
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Hi, I cannot remember my form of payment since my booking was made last year. I'm confused if I paid it using my card or bayad center.. Anyone here could distinguish what is "AQ" form of payment in the OR generated? Thanks!
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Guest : I have been trying to book a ticket since Monday but when I clicked submit now, it's not responding, what is the problem? Same problem here. At first, I tried rebooking a flight, the booking did not proceed to confirmation after I clicked the SUBMIT button. Tried booking a new flight days later, same problem.
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I have been trying to book a ticket since Monday but when I clicked submit now, it's not responding, what is the problem?
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why is cebu pacific site not working since december 2019? the company does not care to answer this...
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Guest : Hi everyone. Does anyone know why is it that my booking is still ON HOLD and that there's still an amount due even if we already paid for it at 7/11 bayad center? Thank you. I'm just confused because the booking was not yet confirmed even if we already paid for it, an hour after making the booking. Appreciate your help, thanks
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Hi everyone. Does anyone know why is it that my booking is still ON HOLD and that there's still an amount due even if we already paid for it at 7/11 bayad center? Thank you. I'm just confused because the booking was not yet confirmed even if we already paid for it, an hour after making the booking. Appreciate your help, thanks
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Hi, I have filled in all and click submit now, and then show up as the picture attached, code:444. I've tried 3 times, still the same...would you please let mw know what happened? This is not my first time book on line...before it was normal... Thanks.
Guest : I already paid my ticket in 7/11 but haven't received any email from them. I don't have an itinerary. Please help me. I booked my flight last January 18, 2020 and paid it on January 19, 2020. Until today I havent received any email from them confirming my payment. Same situation,I Book my ticket on feb. 1 and I paid the ticket feb 2. i check my flight booking at manage booking tab and found out that my ticket was cancelled or declined since i paid early before the expiration time of payment. did cebu pacific take an action to your complain? or did they rebook ar refund your money? pls, let me know? i paid almost 7k and it hurt a lot to me.
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Guest : How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks! same situation, did you email them thru customer feedback? did reply you? or did take an action for your concern?
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My flight from Hongkong to Puerto Princesa got cancelled today by Cebu Pacific Air. I booked it together with 2 other flights. Does anyone know if it's possible to keep my other 2 flights and convert only my flight ticket from HKG - Puerto Princesa to a flight ticket for Manila - Puerto Princesa?
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I just want to ask if where is my baggage... because I was about to leave when something happens unexpectedly so wasn't able to flight and I already checked in my baggage.please answer me thank you
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