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Jet2.com Discussion

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10 July 2021 12:07:00 Guest

Guest : Hi try MYJFDDA3F6 worked for me best of luck Does anyonenknow why Jet2 flight discount code doesn't work?

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10 July 2021 02:07:00 Guest

Guest : Anyone booked to go Mojacar Playa Aquapark Hotel, Costa De Almeria?? We've been told by the hotel that they're not opening this summer at all and we've booked to go end of August. Have sent the email and WhatsApp msg received from the hotel directly to Jet2 but they won't acknowledge this and just keep saying the hotel haven't informed them!! At least they've responded to you. Albeit not what you wanted to hear.

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09 July 2021 06:07:00 Guest

Anyone booked to go Mojacar Playa Aquapark Hotel, Costa De Almeria?? We've been told by the hotel that they're not opening this summer at all and we've booked to go end of August. Have sent the email and WhatsApp msg received from the hotel directly to Jet2 but they won't acknowledge this and just keep saying the hotel haven't informed them!!

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09 July 2021 04:07:00 Guest

Been trying to get through to jet2 for 3 days nobody's answering the phones what's going on. Know all the songs now. WHATS GOING ON

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09 July 2021 03:07:00 Guest

It doesnt even give a reason on the email its just the booking form with cancellation. It would be nice to know why. I read on their site that if they cancel the refund should be through within 48 hours. I hope it isnt so they can bump the price up and sell it to other people as suggested in another comment Guest : Guest : Im the same. Woke up to an email this morning to say it was cancelled and it wasnt until 20th September. Guest : Just received email that my holiday end of August to Spain has been cancelled. I've not cancelled this and I've not been told why its cancelled. Has anyone else had this? Seems bizarre since the latest updates regarding Amber list and fully vaccinated travelers. My guess is, as demand increases now, they've cancelled my holiday so they can resell it at a much higher cost. I can't find any information to why. The flight is showing as still planned, there's no restrictions in either airport, we had an excursion booked too and I've checked that and that is still active. So they've cancelled the holiday with no explanation and as yet no refund.

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09 July 2021 01:07:00 Guest

Guest : Im the same. Woke up to an email this morning to say it was cancelled and it wasnt until 20th September. Guest : Just received email that my holiday end of August to Spain has been cancelled. I've not cancelled this and I've not been told why its cancelled. Has anyone else had this? Seems bizarre since the latest updates regarding Amber list and fully vaccinated travelers. My guess is, as demand increases now, they've cancelled my holiday so they can resell it at a much higher cost. I can't find any information to why. The flight is showing as still planned, there's no restrictions in either airport, we had an excursion booked too and I've checked that and that is still active. So they've cancelled the holiday with no explanation and as yet no refund.

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09 July 2021 01:07:00 Guest

Sat on the phone for 2 hours now. They say I have to talk to someone but no one ever answers the phone!!!!

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09 July 2021 12:07:00 Guest

So, this is the 2nd time I've been holding on for 2 hours just to be cut off! All I want to do is cancel our holiday and the website won't allow you to do this, you have to call!!!

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09 July 2021 12:07:00 Guest

I know they are busy, but I've been trying to get through for over a week to cancel our holiday, yesterday and today so far I've been hanging on for 3 hours!! Because our payment date was extended to the end of July, Jet2 confirmed that the 70 day rule didn't apply as long as we cancelled before payment date we would only loose our deposit, this has been confirmed by two separate advisors

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09 July 2021 11:07:00 Guest

Im the same. Woke up to an email this morning to say it was cancelled and it wasnt until 20th September. Guest : Just received email that my holiday end of August to Spain has been cancelled. I've not cancelled this and I've not been told why its cancelled. Has anyone else had this? Seems bizarre since the latest updates regarding Amber list and fully vaccinated travelers. My guess is, as demand increases now, they've cancelled my holiday so they can resell it at a much higher cost.

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09 July 2021 01:07:00 Guest

Just received email that my holiday end of August to Spain has been cancelled. I've not cancelled this and I've not been told why its cancelled. Has anyone else had this? Seems bizarre since the latest updates regarding Amber list and fully vaccinated travelers. My guess is, as demand increases now, they've cancelled my holiday so they can resell it at a much higher cost.

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08 July 2021 06:07:00 Guest

Any joy yet? Im in exactly the same position and have got 24 hrs to only lose deposit. [phone had been on hold for over 2 hours so far.QOUTE] Guest : i have been trying to contact them to cancel as my daughter is unable to go. unable to get through in time to only lose deposit. still trying to get through on phone and whatsapp to make changes. only got 2 more days then have to pay 50%. been saving up for this holiday for 2 years, retired now and cannot afford to lose all this money. Disgusted is the politest word i can think of.

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08 July 2021 06:07:00 Guest

Me too. Im so frustrated and in danger of going over the allowed tone to just cancel the deposit. Have tried WhatsApp and same standard reply theyre busy! We need help! Guest : Been trying to get through by phone all day.No response is anyone answering the phones.

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08 July 2021 06:07:00 Guest

Been trying to get through by phone all day.No response is anyone answering the phones.

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08 July 2021 04:07:00 Guest

I have been trying for 2 days now to try and get through to Jet 2 on the phone to cancel my booking as it wont allow me to do this on line for some reason. I have two days left to just lose my deposit otherwise its 30% of the holiday. Over an hour now hanging on the phone.

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08 July 2021 04:07:00 Guest

Jet 2 just gave me a random hotel allocation after our original hotel is apparently no longer open due to COVID. No one contacted us about which hotel we would prefer, now Im waiting for them to answer the phone to change to a different hotel but this is just ridiculous!!!

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08 July 2021 03:07:00 Guest

Does anyonenknow why Jet2 flight discount code doesn't work?

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08 July 2021 03:07:00 Guest

My daughter did everything right . Got PCR test within 48 hrs to fly to Ibiza from Birmingham . They wouldnt let her board as they said the test would be 1hr out by the time she reached Ibiza and se wouldnt be allowed in. This is a lie. Her friend flew from Stansted an hour later but with time on test the samenot only allowed to board but sailed through in Ibiza. Disgrace

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08 July 2021 11:07:00 Diana and Ian

Crushingly inept organisation ...like many people on this complaints forum, the frustration of there not being any line of communication open to establish a refund is rude, arrogant and unforgiveable

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07 July 2021 02:07:00 Arthur Lukes

Ive have been on all communication links to Jet2 since 9.00 this morning after getting rejected to board a flight to Mallorca this morning, Emergency passports can only be collected from Belfast as all Uk sites have no bookings . Are all major airlines only interested in Sales and not support or service , as my problem was linked to an early renewal in 2012 following a theft of my passport Very frustrated

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07 July 2021 01:07:00 Guest

i have been trying to contact them to cancel as my daughter is unable to go. unable to get through in time to only lose deposit. still trying to get through on phone and whatsapp to make changes. only got 2 more days then have to pay 50%. been saving up for this holiday for 2 years, retired now and cannot afford to lose all this money. Disgusted is the politest word i can think of.

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07 July 2021 02:07:00 Adam jones

My holiday comfermaton has disappeared on my phone can u sent it to my email please thanks adamj1586@gmail.com in going to minorca on sat at 6 25

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06 July 2021 07:07:00 Guest

Ive been trying to get through to Jet 2 to change Passenger. Im unable to do this as online . Tried phoning 3 days Email and whats app no reply.

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06 July 2021 05:07:00 Guest

Well first of all had to chase for refund was told definitely processed then admitted it it hadn't when argued it most definitely was not received. Had a holiday booked for this month and decided to pay the additional cost of £303.00 to change over to 2022 .. paid in full. just checked bank they've taken £1,359.00 and to top it off on manage my booking it say still owe the 303.00. Unhappy is an understatement like many I have spent my two days leave trying to make contact with jet2 .... I'm sick of their playlist now too. WhatsApp... no response not even from the blasted robot!!! I have always recommended this company until niw that is!!!

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03 July 2021 05:07:00 Steve

Been trying for 4 days to talk to jet 2 in them 4 days ive been on hold for at least 30 hours. But I can say i know every word of every song while waiting

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03 July 2021 05:07:00 Steve

Guest : I have been trying also via email, whats app and now phone. Held on for over 2 hours yesterday now been on over an hour this morning Guestkaz : Been trying for 2 days to get through to jet2 to change holiday dates..been on hold for hrs at a time..any 1 having this problem and if so did you eventually get through..

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01 July 2021 06:07:00 Guest

Its a joke i booked as soon as they said you could fly from uk and then 2 hours my aunt in Malta messaged me to say a pcr only test would t do so my friend couldt come, and been trying fir days to speak to somebody and nothi g Stu B : Absolute joke, spent the last 3 days on phone trying to cancel trip to Corfu, on-line option wouldnt let me and now Jet2 have taken the full amount, cant get through on phone, no email to contact, cant believe a company this big has no point of contact!....last resort wattap.............disgusted! Guest : Guest : Hi I need to amend my holiday booking for August...been on hold for 3 hours and still no reply. The same happened yesterday. I can't change it on line but no reply from phone line...just a stream of the same SONGS!!!! Any suggestions would be appreciated. haveing the same problem.mate Booked a malta hoilday when uk goverment added it too the green list and 24 hours later malta goverment said anyone over the age of 12 need to show prove of a vaccine, there is no vaccine for under 18s and I'm flying with my 2 kids aged 14 and 13 . Stupid . 3 hours latter and still.on hold myself

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01 July 2021 01:07:00 Guest

Yes we cant get through either. Disgusting! I've been trying to get thro to Jet2 since Thursday (phone, email, whatsapp, facebook, email) !!!!!!! I've just gone on Jet2Holidays - Manage my Booking to check a few things including why they have put a 3 year old 8 rows in front of his mother on his own!!!!!!!!!!!!!!!!!!!!!!!!!!!!! is this even legal?????????????????& there is a message at the top saying 'This holiday has been cancelled' (BTW we haven't cancelled holiday) Anyone else had recent issues

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30 June 2021 11:06:00 Stu B

ANSWER THE EFFING PHONE!!!..........Arrrrrrrrrrrrrrrrrgh!! :o(

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29 June 2021 09:06:00 Guest

Guest : I've been trying to get thro to Jet2 since Thursday (phone, email, whatsapp, facebook, email) !!!!!!! I've just gone on Jet2Holidays - Manage my Booking to check a few things including why they have put a 3 year old 8 rows in front of his mother on his own!!!!!!!!!!!!!!!!!!!!!!!!!!!!! is this even legal?????????????????& there is a message at the top saying 'This holiday has been cancelled' (BTW we haven't cancelled holiday) Anyone else had recent issues The answer time is about hour and half

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29 June 2021 09:06:00 Guestpisstoff

I've been speaking to jet2 all week and they kept assuring me that I dont need a pcr test to go on my family holiday to menorca, update today says that the spanish prime minister says all Brits coming to menorca neededto present a negative pcr test,after speaking to jet 2 every day for the last week,they kept assuring me that I dont need a pcr test to enter menorca,only need the day 2 test,how are we supposed do this now in a few days notice find a pcr test with a date in a few days time? After being assured repeated by jet2 that we dont need a pcr test this I hopeis a load of bullsyit,I wouldn't mind but we fukcing paid near 3 fukcing grand for a holiday,of this is the case and jet2 cannot communicate properly with its customers then I will need a full refund and some compensation is in order

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28 June 2021 06:06:00 Guest

Yip been trying all afternoon re a trip planned for October. One of the party cant go due to now under going cancer treatment. Cant get an answer on any of the jet2 numbers. Help required

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28 June 2021 04:06:00 Guest

I've been trying to get thro to Jet2 since Thursday (phone, email, whatsapp, facebook, email) !!!!!!! I've just gone on Jet2Holidays - Manage my Booking to check a few things including why they have put a 3 year old 8 rows in front of his mother on his own!!!!!!!!!!!!!!!!!!!!!!!!!!!!! is this even legal?????????????????& there is a message at the top saying 'This holiday has been cancelled' (BTW we haven't cancelled holiday) Anyone else had recent issues

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28 June 2021 03:06:00 Guestkaz

Are jet2 actually working..???carnt believe after 3hrs on the phone no one has answered..how are you suppose to sort anything out if you carnt speak to them...

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28 June 2021 02:06:00 Stu B

Absolute joke, spent the last 3 days on phone trying to cancel trip to Corfu, on-line option wouldnt let me and now Jet2 have taken the full amount, cant get through on phone, no email to contact, cant believe a company this big has no point of contact!....last resort wattap.............disgusted!

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28 June 2021 01:06:00 Guest

I have been trying also via email, whats app and now phone. Held on for over 2 hours yesterday now been on over an hour this morning Guestkaz : Been trying for 2 days to get through to jet2 to change holiday dates..been on hold for hrs at a time..any 1 having this problem and if so did you eventually get through..

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28 June 2021 12:06:00 Guestkaz

Been trying for 2 days to get through to jet2 to change holiday dates..been on hold for hrs at a time..any 1 having this problem and if so did you eventually get through..

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27 June 2021 02:06:00 Guestuk family

Hi guys ,anybody know if this is right,nobody needs a latest now to enter menorca, the vealaric islands only a day 2 test is necessary, can anybody confirm this,have you travelled from uk to menorca and not needed a pcr test? Apparently we need a test on day 2 of coming home

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27 June 2021 02:06:00 Guest

Guest : Hi I need to amend my holiday booking for August...been on hold for 3 hours and still no reply. The same happened yesterday. I can't change it on line but no reply from phone line...just a stream of the same SONGS!!!! Any suggestions would be appreciated. haveing the same problem.mate Booked a malta hoilday when uk goverment added it too the green list and 24 hours later malta goverment said anyone over the age of 12 need to show prove of a vaccine, there is no vaccine for under 18s and I'm flying with my 2 kids aged 14 and 13 . Stupid . 3 hours latter and still.on hold myself

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27 June 2021 12:06:00 Guest

Hi I need to amend my holiday booking for August...been on hold for 3 hours and still no reply. The same happened yesterday. I can't change it on line but no reply from phone line...just a stream of the same SONGS!!!! Any suggestions would be appreciated.

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27 June 2021 01:06:00 Guest

Guest : I believe Jet2 are not flying to Greece currently? Can anyone confirm this is true? Have they a date when this will be reviewed ? Definitely not flying to Greece, had our holiday cancelled yesterday for the 11th of July to Corfu.

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25 June 2021 06:06:00 John in Alicante

Hello, I've just recieved an email from Jet2 stating the return flight to BHX on 1st July is cancelled due to changes for covid 19 rules. I'm sure the rules have not changed ie test 3 days before returning flight. Also book additional tests on arrival for day 2 and 8 and isolation. Anybody else the wiser to know if flight LS 1216 is definitely cancelled?

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25 June 2021 04:06:00 Guest

Anyone know if flights to Portugal are going ahead on 14th July

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25 June 2021 02:06:00 Alyda

Only just had an email that my holiday to Tenerife on 2nd July is cancelled even tho its amber list so have to quarantine when come back. They just cancelled it without giving me the option to change to a green list country. Now Ive been sat on hold to them for 2 hours and even tried to contact via their WhatsApp service but nothing

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24 June 2021 11:06:00 Guest

I believe Jet2 are not flying to Greece currently? Can anyone confirm this is true? Have they a date when this will be reviewed ?

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23 June 2021 08:06:00 Guest

Dave : 18 March booked return flight to Alicante 20 June ret 28 June. JET2 sent an email that I had cancelled my flights. This was not true because of COVID the Government cancelled all travel for holidays abroad. JET2 promised a refund which has not happened, I think four months is a long enough wait and not even a polite message regarding the matter. jet2 are not flying to main land spain until 22nd of july,but the travel agents are not telling anyone

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23 June 2021 08:06:00 Guest

Guest : Yvonne : we have just received flight and accommodation voucher for maderia going on 17th July. are you expecting this to go ahead. Will we get a full refund on amber countries if isolation is still needed. many thanks jet2 are flying to spain main land untill 22nd of july

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23 June 2021 04:06:00 Guest

Yvonne : we have just received flight and accommodation voucher for maderia going on 17th July. are you expecting this to go ahead. Will we get a full refund on amber countries if isolation is still needed. many thanks

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21 June 2021 03:06:00 Dave

18 March booked return flight to Alicante 20 June ret 28 June. JET2 sent an email that I had cancelled my flights. This was not true because of COVID the Government cancelled all travel for holidays abroad. JET2 promised a refund which has not happened, I think four months is a long enough wait and not even a polite message regarding the matter.

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19 June 2021 03:06:00 Guest

Can someone please tell me what covid testing is required to travel from Belfast to faro during July. Its proving impossible to get a straight answer. Also does my 6 year old grandson and granddaughter require covid testing to fly?

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