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Jet2.com Discussion
Re our flight only trip to Cyprus soon from Glasgow. Is it essential to book the 2 PCR tests that are required (in Scotland) for our return flight from Cyprus before we depart from Glasgow. Or does this apply only to customers who book a package holiday. We are double vaccinated. We do not want to pay for return PCR tests only to find the requirement for them is later cancelled as it is in England. Or can we book the tests on line whilst in Cyprus before we complete our UK Passenger Fight Locator form 2 days before our return flight.
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i tried booking flights with jet2 and the payment said it was failed, but the money has been taken from my credit cared! What can i do?
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Arrived.palma airport to discover.my flight to belfast is now operating via.alicante adding 3 hours to my journey !!!! Livid
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Absolutely disgusted with Jet2. Arrived at the airport (chaos, had to be fast tracked through security as it took so long)ran to the gate found out that our flight to Ibiza is going via Mahon. No email, no information at check-in, not even at the gate. No idea how long we’re on for, no idea of arrival time. I understand that they have to make the flights cost effective but just a bit of information would be appreciated. They have been appalling, will never use them again
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Just to say this is not a Jet 2 forum so they will answer no questions. I have the same problem 5 hours plus Glasgow to Malaga- it seems that they fly to Alicante , drop people off and then fly on to Malaga. It still says it is a direct flight though- excuse might be that you don't get off the plane!!!!
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Good morning sorry I know u are busy could u please advise me I am flying from Glasgow international to Malaga next Friday (yippee) but notice when booked travel time 51/2 hrs? Normally it takes 31/2 Thanks Ann 😁
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Guest : Had my phone on for 6 hrs constant Monday same for Sunday 2hrs today no answer about time the MD Steve Heapy got his company’s act together or people will go across to TUI for future holiday No wonder holiday bookings are down
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Had my phone on for 6 hrs constant Monday same for Sunday 2hrs today no answer about time the MD Steve Heapy got his company’s act together or people will go across to TUI for future holiday No wonder holiday bookings are down
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14 September 2021-On 25/08/21 I sent a note to you requesting a full refund (24ZDTV Ref) due to your unacceptable flight change on flight LS257.We have tried numerous times to telephone but there are clearly not enough staff as we can never get through. This, after already being charged a considerable amount to change our previous flight due to covid. Would you please send a refund ASAP as promised.
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Not sure if they will do this for everyone or not! Jude : After around 2 1/2 weeks of phoning Jet2, almost daily for 1 1/2 hrs each time, to discuss unacceptable flight changes from Paphos to Larnaca my dad finally managed to speak to someone today using the free phone number: 0800 408 0778. They have agreed to cancel their flights and also to refund them. Let’s just see how long that takes - she promised a refund within 3-5 working days! Is this happening with every flight?
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Guest MD : Normally the flight time from Malaga to Edinburgh is approx 3hrs and 30 mins. i have looked at the flights on the 15th October 21, the day i want to fly, and the time is 5hrs and 10 minutes! i have tried to find out from Jet2 why that is but , unsurprisingly, no response. Does anyone know what is going on with that flight? I flew from Edinburgh to Malaga on 8th September. Jet2 decided to fly to Glasgow first because they had amalgamated their flights for 'economic reasons' as the Captain said. They are going to do the same all through the rest of this year. When we return to Edinburgh it will be the same and I am going to be several hours overdue on my car parking. This is the last time I will fly Jet2 as I also didn't get the seats I had paid for as they issued new boarding cards for reasons best known to themselves.
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Please could you screen shot your call list to them? Mr magill : We have tried contacting Jet2 for advice on our holiday For the last 2weeks we have tried ringing Jet2 and it’s impossible to get through, they don’t respond to E-Mails and no live Web chat.... Very disappointed
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I have been trying to get through on the phone for weeks now. Every time I call it's the same 2 hour wait before being cut off. I am unable to cancel online and need a refund asap. Jet2 this is absolutely disgusting customer service.
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Hi was wondering if anyone can help I booked holiday over 2 years ago with low holiday with flights with jet 2 last year love holidays contacted me to say they were cancelling and I had due to Covid and to contact jet 2 which I did and transferred my flights to this year costing me £48 extra jet 2 contacted me 2 weeks ago to say they flights were cancelled and asked if I wanted refund which I agreed but only refunded £48 when total cost of flights were £792 tried contacting them but can’t get through anyone know we’re I stand on getting refund
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Guest : Trying to change dates on Jet2.com booking reference etc correct but getting below error message tried contacting Jet2 by phone no answer ...Are Jet2 planning to cancel flights???Oops, somethings gone wrong Unfortunately, there's been a technical hiccup and your flights haven't been changed. To change your flights, please contact one of our friendly team on 0333 300 0042.
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Jude : After around 2 1/2 weeks of phoning Jet2, almost daily for 1 1/2 hrs each time, to discuss unacceptable flight changes from Paphos to Larnaca my dad finally managed to speak to someone today using the free phone number: 0800 408 0778. They have agreed to cancel their flights and also to refund them. Let’s just see how long that takes - she promised a refund within 3-5 working days! Is this happening with every flight?
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Totally agree thought jet 2 were a good company. we ended up without a holiday as we found out 24 hours before that we would be landing at east midlands before going to Alicante making a 3 hour flight into a five hour plus flight . We didn't go as we are worried about covid and didn’t want to risk it everything was packed ,covid tests ordered, location form ,completed car park booked and ended up without a holiday!! Had we been told that was going to happen we wouldn’t have booked . Jet 2 be up front with people when they are booking their holidays . Book with this company at your peril
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William : I used to think that Jet2 were a very good company ,but not any more. Once a holiday is booked on line it is impossible to communicate with them by phone and they don't chat on line. Any questions not answered by their Q/A pages and you are stuck. Just come back from a recent holiday with Jet2 and found in resort services extremely poor if non existent. Lots of people in our resort hotel with lots of questions and left without help. Older and some younger people with little IT skills worried sick because the could not upload or download information required to get permits to travel home. Book with Jet2 and you are on your own. They will not survive with such poor service so be warned. I know its a difficult period but the difficulties are showing what poor management skills their management have and how un-professional they really are.
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I used to think that Jet2 were a very good company ,but not any more. Once a holiday is booked on line it is impossible to communicate with them by phone and they don't chat on line. Any questions not answered by their Q/A pages and you are stuck. Just come back from a recent holiday with Jet2 and found in resort services extremely poor if non existent. Lots of people in our resort hotel with lots of questions and left without help. Older and some younger people with little IT skills worried sick because the could not upload or download information required to get permits to travel home. Book with Jet2 and you are on your own. They will not survive with such poor service so be warned. I know its a difficult period but the difficulties are showing what poor management skills their management have and how un-professional they really are.
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Can't get through to Jet 2 on the telephone. Have called numerous times and held on for over an hour but can't get an answer. We have booked a holiday but received a text to say the flights are being changed, we have confirmed to say we don't mind but had a text and e mail the following day to say they have cancelled our holiday (they won't refund the £42 paid for their travel insurance!) no options given. The strange thing is our friends have booked the same holiday and theirs isn't cancelled! Absolutely terrible customer service, in fact it's non-existent. Don't trust them at all!
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Guest : z9lfq What is the point of this forum. So many complaints and no response from Jet2. Very disappointed!!! I agree, jet2 were the best, but they're like the rest of the scum now..
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I just wanted to say a big THANK YOU to Anamaria, the Jet2 customer service representative in BHX on the night of 12 to 13 Aug. She helped me with the Locator Form when I was having some technical difficulties, demonstrating professionalism and customer care. Many, many thanks, making my journey to ALC less stressful!
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We have tried contacting Jet2 for advice on our holiday For the last 2weeks we have tried ringing Jet2 and it’s impossible to get through, they don’t respond to E-Mails and no live Web chat.... Very disappointed
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What is the point of this forum. So many complaints and no response from Jet2. Very disappointed!!!
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Advised 20th August my October flights were being cancelled. Still waiting for my £3058 refund which I need to pay for my new flights. Have tried emailing and phoning but no one replies. Impossible to speak to anyone at Jet2. Calls get cut off after almost 20 mins with no reply.
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After around 2 1/2 weeks of phoning Jet2, almost daily for 1 1/2 hrs each time, to discuss unacceptable flight changes from Paphos to Larnaca my dad finally managed to speak to someone today using the free phone number: 0800 408 0778. They have agreed to cancel their flights and also to refund them. Let’s just see how long that takes - she promised a refund within 3-5 working days!
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After informing Jet 2 of serious delay for departure I was disgusted to receive an email stating that no reply all be forthcoming bore a 12 week period ..that is totally unexeceptable
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Have tried to change date of flight spent £559 on original yet an being asked to pay £293 over and above for changed dates next year in May. Thought there was only an admin charge of £35.00. Why am I being asked to pay a second time. Please don't say ring friendly staff. Have tried twice hung on for over half an hour. Nobody answers
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I am the same. Had an email saying they had cancelled my holiday and full refund would be given in 14 days. Had no refund and they have actually taken the remaining balance out of my credit card account even though the holiday doesn’t exist!! Can’t not get through to customer services on the phone and they are j no it replying to emails either. Checked the website and they are not offering flight to prague in October so I know the holiday does not exist!! Adrian Lees : Jet2 cancelled our holiday. Offered a refund within 14 days of notice. 14 days has passed and no refund. Try calling and kept on hold for over 2 hours before finally giving up. Tried every day so far for a week with no joy. FB messaged...no response either. Have always enjoyed travelling with Jet 2 but this leaves a sour taste, don't cancel my holiday, say you will refund, don't refund and leave no way of discussing this with anyone. Very poor show JET 2.!!!
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Jet2 cancelled our holiday. Offered a refund within 14 days of notice. 14 days has passed and no refund. Try calling and kept on hold for over 2 hours before finally giving up. Tried every day so far for a week with no joy. FB messaged...no response either. Have always enjoyed travelling with Jet 2 but this leaves a sour taste, don't cancel my holiday, say you will refund, don't refund and leave no way of discussing this with anyone. Very poor show JET 2.!!!
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Trying to change dates on Jet2.com booking reference etc correct but getting below error message tried contacting Jet2 by phone no answer ...Are Jet2 planning to cancel flights???Oops, somethings gone wrong Unfortunately, there's been a technical hiccup and your flights haven't been changed. To change your flights, please contact one of our friendly team on 0333 300 0042.
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My Jet2 flight - East Mids to Fuerteventura has increased from 4 hours 15 to 5 hours 55. Does anyone know why this might be? It has always been just over 4 hours. Many of the Tuesday flights have increased to that time but not all.
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I sympathise. I’ve been trying for days I’ve phoned several different numbers. I’ve also e mailed. I’ve travelled with jet 2 for many years. This will sadly be the last one with this company. They obviously don’t want the custom because their communication is diabolical!!!!I’ll be passing on my experience with all my family, friends and work colleagues!,
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My booking reference isn’t working and i am trying to contact Jet2 and they won’t answer their calls.. im due to fly in less than a week and im unable to check in due to this issue
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Your booking reference 2878EH We are due to fly to Malaga tomorrow and you have taken our payment twice. Can somebody please contact me straight away as we need this money for our trip. Please email kerryathomas@live.co.uk. or telephone 07944556636 and advise when you can process this refund. I have attached a snapshot of the payment taken from my bank twice. Thank you
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Hi just looking at flights to larnaca next year they seem to be only flights available on a Monday and Wednesday, sure there was more flights to pick from??
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Hello Can you help My passport is in my previous Surname but my covid pass has my current name. How do we fill it in on form ?
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I’m a lead passenger for our holiday and one of the persons coming with me can’t come now because he’s unwell. I have a friend who wants to come with me instead, can I amend this at the airport?? Done all the forms needed to travel, has covid passes ect and the flights paid for. Just need to get hold of jet 2 but can’t get through. Been on the phone for over 3 hours and still can’t get through and it won’t let us amend it online. Can we just turn up to the airport and ask them at the desk to allow a new passenger?
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I too have been trying to contact them for the last several days having sat on the phone multiple times in excess of 40 minutes and no reply with no idea where you are in the queue have backed up with emails to be informed that it could take 20 plus days for a response . All I want to do is move the date of my booking but can't do this on line in manage your booking says you need to talk to an agent chance would be a fine thing then trying trying at 5.45 pm last night a voice message informs you the lines are closing early not good enough Jet2.
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Dave Roulstone : Is there any truth in the rumour that if your flight is not fully booked you may fly to other airports to pick up additional passengers thus delaying your arrival at your destination Yes we know someone who recently flew from Manchester and picked up passengers at Birmingham, delaying their arrival by 3 hours. They were notified two days before they travelled.
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Been trying for weeks to contact jet 2 to cancel our holiday, no reply, waiting in queue for hours then cut off, now unable to cancel online which you used to be able to do,absolutely disgusting service, will never use them again!
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Is there any truth in the rumour that if your flight is not fully booked you may fly to other airports to pick up additional passengers thus delaying your arrival at your destination
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Hi, is anyone else having problems checking in online? We have tried every day for last 7 days! They don’t answer the phone! We need to fill in our passenger locator form with seat numbers!!!! Worried now, we only have a few days left!!! Can anyone help??? Pat Maguire : Update from 31/08/21. Today we made the 140 mile round trip to Leeds Bradford airport and it took about 10 minutes to change our booking at the J2 desk. Previously rang the airport enquiry desk and they gave us the number for the J2 desk (0113 391 3239) We rang to ask if they would make the change and they said it would be no problem but we would have to be there in person - it worked! Still had to pay an admin fee despite our previous flight being cancelled but we argued that we should not have to pay the taxes twice and these were removed. I hope that others may try this route. The long drive was worth it as we were becoming very stressed by the situation.
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And it’s not the only airlines behaving like this…impossible to get hold of. Someth8ng should be done about it. Dave : Margaret Hendry : We’re due to fly to Palma last Saturday 28th August and we couldn’t fly then due to Covid restrictions and isolation rules ! We had flights booked last year at same time and changed them to this year at an extra cost as no flights were going to Palma ! We sent at least three emails stating this then tried for almost a week to get through on telephone for hours at a time to change flights to a later date next year or at least get a voucher to the value to use ! We had absolutely no luck in contacting Jet2 to do any of this ! We fly every year and sometime more than once a year with Jet2 but have to say this has put us of as there seems to be no customer service available. Please advise if there is anything you can do Booking Reference - 25LVV3 I've had exactly the same problems good luck
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