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Jet2.com Discussion

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21 January 2022 02:01:00 Guest

Whats the point of the app if I cant manage my booking on the app Or is it just not working today ?

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20 January 2022 10:01:00 Guest

I am trying to get some flights but it wont let me put any dates in!

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20 January 2022 12:01:00 Guest

Booked holiday to Italy last week for end of June. Received email last night to say flight times altered to late afternoon instead of early morning! Trying to get through to Jet 2 to change to Birmingham form East Midlands - only hold for over an hour so far!! Any suggestions please? Incredibly frustrating and poor customer service.

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20 January 2022 12:01:00 Guest

Guest : Trying to check in for my return flight tomorrow and it won't accept my details at login? Help! I need that boarding pass!! UPDATE: I found my Jet2 Login password and got in that way so all is well! Using the Booking Ref and surname option for log in just isn't working today!

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20 January 2022 12:01:00 Guest

Guest : Guest : How do I add my passenger location ref number please I have same problem! I just did this on my computer. When the flight details come up, the outbound was on the left and inbound on the right. Below the flight details on the right there was a box to click to add locator form code. Note that if you copy and paste from your locator form email, you'll need to delete the first few characters as they are pre-populated.

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20 January 2022 12:01:00 Guest

Trying to check in for my return flight tomorrow and it won't accept my details at login? Help! I need that boarding pass!!

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20 January 2022 12:01:00 Guest

Guest : How do I add my passenger location ref number please I have same problem!

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19 January 2022 08:01:00 Guest

All very worrying that we cant contac no one and there still taking booking whatever going on you would think thay would let us be able to contac someone but it like that have shut all contac down ???

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19 January 2022 08:01:00 Guest

Guest : Have you managed to get through to anyone? We have had exactly the same issue and have tried continuously since last night to call/email with no luck getting through. Money has been taken but dont know if we have the flight booked or not? Upset. : Booked and paid for my flight. Got a conformation form with no booking code, no details at all. Was not sent a conformation email either. Yes I managed to sort it. My email was ignored. Try communicating via Whatsapp if you haven't already. They replied quickly and resent the form with all the details on this time. Very disappointed with this service. Good luck!

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19 January 2022 08:01:00 Guest

Jet2 app won't let me log in on phone anymore. Says it will only work on tablet or computer.

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19 January 2022 05:01:00 Guest

Has anyone ever had the 15% off promo code? Been signed up to them for years and never had it. Just wondering if they even exist

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19 January 2022 01:01:00 Bmac

The link on manage my booking to change a passenger surname doesn't work - takes you to change contact details of lead passenger which is not what is required. My computer auto-corrected one of the kid's surnames to something other than all the other surnames on the booking. My mistake obviously, but I would like to change it so he can get on the plane. If they aren't going to answer their phones, at least get the website right ffs - it's not difficult.

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19 January 2022 12:01:00 Pauline Walker

Jet 2 have said E Mail sent to me regarding confirmation of my holiday - has not been received. Need to let customers know what is going on. The money has been taking from my account.

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19 January 2022 01:01:00 Guest

I got to pay the balance of my holiday next week going in March on reading all this that no one can speak to to anyone and sort out there problems does anyone think that jet 2 are on verge of collapse ?

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18 January 2022 11:01:00 Guest

I have made exactly the same mistake with my sons D.O.B. So would love to know the answer myself Paul : Put wrong D.O.B on details for booking with Jet2 No facility on "manage bookings" to change. Tried phoning but nobody ever answers as " very busy". Could set more staff on. Tried e mailing but same. Does it matter about D.O.B? It is a year out

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18 January 2022 09:01:00 Guest

Have you managed to get through to anyone? We have had exactly the same issue and have tried continuously since last night to call/email with no luck getting through. Money has been taken but dont know if we have the flight booked or not? Upset. : Booked and paid for my flight. Got a conformation form with no booking code, no details at all. Was not sent a conformation email either.

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18 January 2022 08:01:00 Guest

Guest : why can i not change flight date on manage my booking jet2

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18 January 2022 10:01:00 Guest

Getting issue during booking payment process, booking ref is blank page gets stuck Guest : Guest : Getting issue during booking payment process, booking ref is blank page gets stuck Did payment go through? Paypal status is pending Jet2 so unsure

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18 January 2022 09:01:00 Helen

No confirmation email of flight booked yesterday for today - no1 to speak to about it - so cant access boarding passes or fill in passenger locator form!

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18 January 2022 01:01:00 Guest

Guest : Getting issue during booking payment process, booking ref is blank page gets stuck Did payment go through?

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18 January 2022 01:01:00 Guest

Guest : I have just had the same issue it buffers for some time when taking payment then said fantastic you are going but got no email and can't print confirmation off. Tried to change password on My jet 2 app don't get any email from them something must be wrong ?? Guest : Does anyone know if there is an issue with Jet2's website today? I've tried to book some flights but its stuck on the payment page. Don't know whether to click out and try again but don't want to be charged twice. Having exactly the same experience. Have forgotten password situation. Requested password. Nothing.

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18 January 2022 01:01:00 Upset.

Booked and paid for my flight. Got a conformation form with no booking code, no details at all. Was not sent a conformation email either.

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18 January 2022 12:01:00 Guest

Getting issue during booking payment process, booking ref is blank page gets stuck

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17 January 2022 11:01:00 Guest

I have just had the same issue it buffers for some time when taking payment then said fantastic you are going but got no email and can't print confirmation off. Tried to change password on My jet 2 app don't get any email from them something must be wrong ?? Guest : Does anyone know if there is an issue with Jet2's website today? I've tried to book some flights but its stuck on the payment page. Don't know whether to click out and try again but don't want to be charged twice.

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17 January 2022 07:01:00 Guest

Kaz : Why are there no flights during the summer to tenerife on a weekend. Only flights with package holidays. Anyone know if there will be some added and when It is the same for Crete in September. We were told they are trying to assess demand. Not sure how they can assess that if nobody can book. There is more profit in the package holidays and they know most people want to fly at weekends, so removing the option of flight only makes sense for them - if not their customers.

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17 January 2022 06:01:00 Guest

Does anyone know if there is an issue with Jet2's website today? I've tried to book some flights but its stuck on the payment page. Don't know whether to click out and try again but don't want to be charged twice.

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17 January 2022 12:01:00 Guest

Paul : Put wrong D.O.B on details for booking with Jet2 No facility on "manage bookings" to change. Tried phoning but nobody ever answers as " very busy". Could set more staff on. Tried e mailing but same. Does it matter about D.O.B? It is a year out Guest : QFWFB

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16 January 2022 07:01:00 Guest

Guest : cant access my j2 login page + access denied from this server message. no problem with any other site !! me too

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16 January 2022 06:01:00 Guest

Guest : Has jet2 server been down today as far as changeing flights yes

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16 January 2022 06:01:00 Guest

why can i not change flight date on manage my booking jet2

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16 January 2022 03:01:00 Guest

Can we now use a free nhs lateral flo test on return to UK or do we still have to purchase a lateral flo test at cost flying on 29 Jan

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16 January 2022 12:01:00 Guest

Has jet2 server been down today

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15 January 2022 11:01:00 Guest

Will I be able to get a refund from Jet2.com for flight to Salzburg in February as my 15year old will not be able to enter as he is not triple vaccinated?

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15 January 2022 06:01:00 Paul

Put wrong D.O.B on details for booking with Jet2 No facility on "manage bookings" to change. Tried phoning but nobody ever answers as " very busy". Could set more staff on. Tried e mailing but same. Does it matter about D.O.B? It is a year out

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15 January 2022 05:01:00 Terence Walton

Have they started twilight check in at birmingham airport flying out on 3rd February 2022

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15 January 2022 08:01:00 Guest

How do I add my passenger location ref number please

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14 January 2022 06:01:00 Guest

Does anyone have the 15% discount code? I joined myjet2 today and havent got an email with the code yet and i dont want to wait much longer for fear of flights prices rising

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14 January 2022 12:01:00 Ben

I have to submit a passenger locator form reference number on a child (8) before I can get a boarding pass on the jet2 checkin. He doesn't need his own locator form as he's listed on our form. What do I fill in in the ukvi_xxxxxxx to get his boarding pass?

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12 January 2022 09:01:00 Kaz

Why are there no flights during the summer to tenerife on a weekend. Only flights with package holidays. Anyone know if there will be some added and when

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12 January 2022 01:01:00 Guest

Booked holiday to tenirife in December for me and my daughter 7 days it cost 1,226 AND NOW THE same holiday is now £802 in January we go in March I tried to contac them all week cant get through to anyone gutted that were paid that amount and it so much cheaper now feel like * cant talk to anyone for a explanation as to why the price is different now to what there charging me

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11 January 2022 10:01:00 Guest

Hi. Flights to Innsbruck were booked long before Austria insisted on 12 year olds being boosted. Has anyone managed to get a refund at all?

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11 January 2022 08:01:00 Guest

Guest : That's * that they won't cancel your 15th flight yet - I'm getting twitchy about ours on the 22nd! Keep us posted as to how you get on, I've sent an email, sat on the phone and submitted a WhatsApp chat and still haven't had a response from a human - I'm about 2 days away from driving to the airport and going to see them at the desk. My flights were cancelled at 13:00 today 😭

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11 January 2022 06:01:00 Guestdave Richardson LJFJR

Guest : Tried to get through to jet2 to push back a citybreak by a month, keeping getting call failed after choosing the option 6 called 3 times its a nonsense and I note the fee to amend increases after 15 days!

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11 January 2022 03:01:00 Guest

My whatsApp message I sent on Friday last week has just been responded too and they are allowing change of destination and dates for the increase in flight cost plus admin fee

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11 January 2022 12:01:00 Guest

I'm trying to amend my flights as my son can't have his second vaccination in time for our trip, despite us being triple vaccinated! I've tried calling numerous times be put on hold for over an hour and still having no luck to speak with someone. I've used the WhatsApp chatbot and still had no response...not sure what else I can do??? If anyone can give me any advice on what to try next I'd appreciate it?! We are scheduled to fly to Tenerife 10th Feb.

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10 January 2022 10:01:00 Guest

Guest : That's * that they won't cancel your 15th flight yet - I'm getting twitchy about ours on the 22nd! Keep us posted as to how you get on, I've sent an email, sat on the phone and submitted a WhatsApp chat and still haven't had a response from a human - I'm about 2 days away from driving to the airport and going to see them at the desk. Well they haven't cancelled it yet!

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10 January 2022 01:01:00 Guest

Tried to get through to jet2 to push back a citybreak by a month, keeping getting call failed after choosing the option 6 called 3 times its a nonsense and I note the fee to amend increases after 15 days!

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10 January 2022 01:01:00 Guest

That's * that they won't cancel your 15th flight yet - I'm getting twitchy about ours on the 22nd! Keep us posted as to how you get on, I've sent an email, sat on the phone and submitted a WhatsApp chat and still haven't had a response from a human - I'm about 2 days away from driving to the airport and going to see them at the desk.

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08 January 2022 02:01:00 Guest

Guest : My flight to Chambery next Saturday (15th) is still scheduled to go ahead. Anyone know how close to a departure time they will leave it before cancelling - I've literally just received a reminder to check in! Obviously with current restrictions it won't go ahead. I'm concerned about testing requirements that may be required should the rules change and will need enough time to organise things. Not really wanting to pay for testing if it's definitely not going to go. Arghhhh!

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08 January 2022 02:01:00 Guest

My flight to Chambery next Saturday (15th) is still scheduled to go ahead. Anyone know how close to a departure time they will leave it before cancelling - I've literally just received a reminder to check in! Obviously with current restrictions it won't go ahead. I'm concerned about testing requirements that may be required should the rules change and to will need enough time to organise things. Not really wanting to pay for testing if it's definitely not going to go. Arghhhh!

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