Jet2.com Discussion

19 May 2020 07:05:00 Liz adair

Just been told by jet 2 they can cancel my holiday but would lose my deposit, due to fly out on the 19th July, but know this will not happen, just asked if I could move my deposit for next year, awaiting reply.

19 May 2020 03:05:00 Guest

My feeling is that JET2 are doing the best they can in a difficult situation. I guess they are running a skeleton crew and it would be impossible to set up a phone centre. I have been trying to contact Barclaycard and it has been very difficult, but they are huge compared to Jet2. The sheer numbers in terms of passengers and refunds due must be enormous, as well as dealing with suppliers in various countries. It seems the usual operating method is to try to phone and if they cannot get in touch, they will automatically refund. I received a refund last Wednesday for a flight due in two weeks. I haven’t had the 120 pound deposit and if it doesn’t come automatically I will chase it when the company starts flying again. Insurance is an interesting one, because it will be via a different insurer. It is probably worth checking whether the original purchase had this from a separate company. However, even here I think that the law falls on the consumer and when the company is running normally again this should be readily sorted out. Jet2 seems to want to get back to business otherwise they wouldn’t be paying anything.

18 May 2020 07:05:00 michael dowson

Seem to be taking a long time to give us our refund Turkey/Venice Dowson Station House

17 May 2020 01:05:00 Guest

As long as the non essential travel advice remains on the Foreign Office website, holiday companies are unable to send you and even if you did go, travel insurance would’nt cover you LancashireLass66 : Hi, My partner and I have booked to go to Turkey and are due to travel at the end of June, but to be honest, despite still wanting to go, as we love the place, I do not feel safe in going. I, also, have under lying health issues and feel it would be a mistake in going. It is now rumoured that from the beginning of June anyone entering the UK will have to go into 2 weeks quarantine, that's including UK residents returning from holiday, this is another reason why I don't want to go. I am currently on furlough from work and to add to the problem I am led to believe that all annual leave, already booked, with the company I work for is no longer valid, so I may not even be able to go, as I will no longer have the holidays. My partner attempted to cancel the holiday under the My Bookings section and was unable to do so, he was instructed to send an email, which he did, and someone from Jet2 would get back to us. Despite sending the email the remaining balance debited our account so the holiday is now paid for. It has been just over two weeks and so far we have heard nothing from Jet2. I have attempted to contact Jet2 by telephone but have been unsuccessful as the phone lines are, currently, switched off. So we are stuck in limbo and all we want to do is speak to someone. I know the guidelines state not to cancel your holiday but we was under the impression all we would lose is the deposit and for the sake of £120 our health and safety is more important. But, despite no warnings given on the Jet2 My Bookings section we had no idea that if we cancel the holiday we could lose more that just the deposit. My partner has requested to cancel the holiday and an email requesting to cancel the holiday was sent. The day after I came across the small print and according to that we could lose half the money paid for the holiday if we cancel. I think under the circumstances this is unfair and unsure as to what to do.

16 May 2020 10:05:00 Guest

PETER GOULD AND MRS I A GOULD WHERE IS MY REFUND I AM VERY * ABOUT HOW I HAVE. AND A LOT OF OTHERS FEEL THE SAME WE ARE RETIRED FOLK AND WE CAN ILL AFFORD TO NOT HAVE A REFUND THAT YOU SAID WE COULD HAVE WE LIKE MANY OTHER,S HAVE BEEN TOLD THAT BY THE GOVERMENT THAT WE HAVE TO BE OFERD A REFUND FROM ORE HOLIDAY

16 May 2020 09:05:00 Guest

Guest : I have a flight to corfu booked for the 18th june but will have to self isolate on returning home for 2 weeks has any one any idea of the chance of a refund or deferring the flight to a later date

16 May 2020 08:05:00 Guest

I would just like to thank you very much for a total refund on my cancelled holiday, thankyou for keeping me well informed and to everyone at jet2 for all the hard work they are doing

16 May 2020 02:05:00 Guest

I have a flight to corfu booked for the 18th june but will have to self isolate on returning home for 2 weeks has any one any idea of the chance of a refund or deferring the flight to a later date

16 May 2020 01:05:00 Guest

Guest : HI a friend at work got a partial refund one day and the next day the rest of the balance. Hi I’ve had a small refund but my friend who I was due to travel with hasn’t had anything, anyone else had this issue?

16 May 2020 11:05:00 Guest

Can you ammend holiday from July this year to 2021 with Jet2?I thought you had to wait till they cancelled your holiday.

16 May 2020 11:05:00 Guest

Guest : Hi we are supposed to be flying in August but want to change flights to 2021, this is possible on Web site but not possible when we want to change airport! This can only be done by phone and they aren't answering the phone. Any solutions?EA4

16 May 2020 11:05:00 Guest

Marine309 Hi, Has anyone else received an email from Jet2 saying the balance can be deferred until 6 weeks before departure in July. The last paragraph states the full terms and conditions still apply at the time of booking. We were due to pay in excess of £22k on 14th May (wedding in Greece that's been cancelled) if we were to take Jet2s advice and then cancel in June we would still be liable for 70% of this balance according to these terms and conditions. Is this yet another unscrupulous way of getting every little slice of our hard earned money into their coffers to then gain interest on it until they finally decide to refund anyway. Can't take the risk so cancelled all the bookings on the day the balance was due although it took 2 hrs to get into My Bookings. I'd rather lose our deposits than risk them taking our money when we all know that there is no way anyone in their right mind would want to go anywhere at the moment so why are they being sneaky and not cancelling all holidays this summer and refunding customers deposits.

15 May 2020 11:05:00 Guest

Hi we are supposed to be flying in August but want to change flights to 2021, this is possible on Web site but not possible when we want to change airport! This can only be done by phone and they aren't answering the phone. Any solutions?

15 May 2020 11:05:00 Guest

Guest : HI a friend at work got a partial refund one day and the next day the rest of the balance. I have had two payments , deposit and balance but no insurance value of £48.00

14 May 2020 10:05:00 Guest

HI a friend at work got a partial refund one day and the next day the rest of the balance.

14 May 2020 10:05:00 Guest

Chris Longbone : Have received a refund but minus the £620 deposit.Can't contact anybody.Does anyone know whether this will be paid back at a later date? Chris Longbone : Have received a refund but minus the £620 deposit.Can't contact anybody.Does anyone know whether this will be paid back at a later date?H

14 May 2020 07:05:00 Chris Longbone

Have received a refund but minus the £620 deposit.Can't contact anybody.Does anyone know whether this will be paid back at a later date?

14 May 2020 08:05:00 Bardsley

Emailed a couple of times to cancel holiday getting no reply got 15 days before the 80 days refund policy

14 May 2020 07:05:00 Rhys

Im going on the 27th to turkey and i wouldn’t cancel i feel we will be fine Guest : The Greek Goverment has said seasonal hotel will open some time in July,Jet2 are taking booking for Greece from the 18th of June😮where will people stay.My guess is the longer they hold on your money the better for them. MANDY : HI I HAVE A FAMILY BREAK BOOKED FOR 7 PEOPLE TO TURKEY ON THE 18TH AUGUST PLEASE CAN YOU ADVISE ME WHAT TO DO THANKS

13 May 2020 01:05:00 Guest

Hi, Just looking at the other posts. It seems if you yourself cancel you loose half of your money, but if Jet2 cancel you get a full refund. WARREN JACKSON : TRYING TO CONTACT JET2 REF 7085119/S20H NEED TO CANCEL MY HOLIDAY SENT TEXT, TWITTER, SEVERAL TELEPHONE NUMBERS, POSTAL RECORDED DELIVERY BUT NO ANSWER TO ANY. NEED TO HAVE CONFIRMATION BEFORE 10TH MAY 2020. IS THERE ANY WAY OR ANYBODY KNOW AWAY TO SPEAK TO SPEAK TO JET2. TEL 07805 243708. EMAIL WARREN.JACKSON2@SKY.COM

13 May 2020 12:05:00 Guest

The Greek Goverment has said seasonal hotel will open some time in July,Jet2 are taking booking for Greece from the 18th of June😮where will people stay.My guess is the longer they hold on your money the better for them.

13 May 2020 12:05:00 Guest

Guest : Jet2 says flights resume from 17/06/2020. Canary Islands authorities say they will only allow International travellers, including British, into the islands from October. Why is Jet2 not cancelling all Canary Islands holidays for June, July, Aug and September ?ZB7ZN

12 May 2020 08:05:00 John p

I was sent a email on the 11th of May to say I will be getting a full refund of £1300. On the 12th they put £150 in to my account quite a bit of a shortful of what I have paid. Tried to get in touch with then but net with the usual no one there to answer. I will be very surprised if I ever book with jet2 again.

12 May 2020 07:05:00 MANDY

HI I HAVE A FAMILY BREAK BOOKED FOR 7 PEOPLE TO TURKEY ON THE 18TH AUGUST PLEASE CAN YOU ADVISE ME WHAT TO DO THANKS

12 May 2020 06:05:00 Guest

Advised today that refund for cancelled flight being paid , the original payment card is no looking longer valid suggestion for next action please.

12 May 2020 04:05:00 Guest

Guest : Still waiting for refund from our 28th April 5 day holiday to the Algarve , missed call, no follow up call, waiting for your telephone lines will be open soon. Nothing in account so assume back of the line and will have to wait. Received today but value of travel insurance light ?

12 May 2020 04:05:00 Guest

Guest : I have transferred flights from this may and June and paid the uplift on the flights. When I received the flight confirmation the money I had just paid and my previous payment did not add up with approx 48 pounds that appears to have not been accounted for. I have e mailed the contact us e mail as not phone contact is available . This seems to be a rip off and a way of making money that is not accounted for on invoices I think this is the insurance value ?

12 May 2020 03:05:00 Guest

Jet2 says flights resume from 17/06/2020. Canary Islands authorities say they will only allow International travellers, including British, into the islands from October. Why is Jet2 not cancelling all Canary Islands holidays for June, July, Aug and September ?

12 May 2020 02:05:00 Guest

I have transferred flights from this may and June and paid the uplift on the flights. When I received the flight confirmation the money I had just paid and my previous payment did not add up with approx 48 pounds that appears to have not been accounted for. I have e mailed the contact us e mail as not phone contact is available . This seems to be a rip off and a way of making money that is not accounted for on invoices

12 May 2020 01:05:00 Guest

Had a refund off Jet2 , but no payment back from the insurance element of the total payment ? Anybody else been paid a refund with their insurance part not being paid. ?

12 May 2020 11:05:00 Guest

Still waiting for refund from our 28th April 5 day holiday to the Algarve , missed call, no follow up call, waiting for your telephone lines will be open soon. Nothing in account so assume back of the line and will have to wait.

11 May 2020 10:05:00 Guest

I had a missed call on the 5th May to say my refund would be auctioned and I was very pleased that it was such an efficient service however, I have only been refunded the final balance and I haven't had the £240 deposit back. There is no way if getting in touch to ask for it

11 May 2020 04:05:00 Mcevoy Guest

Hi can you please tell me will you be going to Costa del sol in September so that I can book a holiday thank you. M j Mcevoy

10 May 2020 07:05:00 LancashireLass66

Hi, My partner and I have booked to go to Turkey and are due to travel at the end of June, but to be honest, despite still wanting to go, as we love the place, I do not feel safe in going. I, also, have under lying health issues and feel it would be a mistake in going. It is now rumoured that from the beginning of June anyone entering the UK will have to go into 2 weeks quarantine, that's including UK residents returning from holiday, this is another reason why I don't want to go. I am currently on furlough from work and to add to the problem I am led to believe that all annual leave, already booked, with the company I work for is no longer valid, so I may not even be able to go, as I will no longer have the holidays. My partner attempted to cancel the holiday under the My Bookings section and was unable to do so, he was instructed to send an email, which he did, and someone from Jet2 would get back to us. Despite sending the email the remaining balance debited our account so the holiday is now paid for. It has been just over two weeks and so far we have heard nothing from Jet2. I have attempted to contact Jet2 by telephone but have been unsuccessful as the phone lines are, currently, switched off. So we are stuck in limbo and all we want to do is speak to someone. I know the guidelines state not to cancel your holiday but we was under the impression all we would lose is the deposit and for the sake of £120 our health and safety is more important. But, despite no warnings given on the Jet2 My Bookings section we had no idea that if we cancel the holiday we could lose more that just the deposit. My partner has requested to cancel the holiday and an email requesting to cancel the holiday was sent. The day after I came across the small print and according to that we could lose half the money paid for the holiday if we cancel. I think under the circumstances this is unfair and unsure as to what to do.

10 May 2020 07:05:00 Guest

Jet2.com have said any holidays after the 17th of June will be going ahead. If you are to cancel a holiday that is after this term, I would suggest checking through your terms and conditions to see what the cancellation fee is as this is what you are bound by. You could also write to their head office in Leeds, sent it recorded delivery and put your situation across to them, i.e if you are vulnerable and seek a gesture of goodwill from them i.e postpone the holiday/refund. If the holiday is before this time, try and have faith they will contact you. The more people that are contacting them way ahead of the time they are travelling, the more chance those who are travelling sooner won't be contacted as they should be!

10 May 2020 06:05:00 Andrew Avilez

I should be half way through my holiday now and still not received my full refund taking yous ages to reply to email you have cancelled my holiday and still not paid full refund Andrew Avilez 48 Bedford Avenue Dh32al 07703372002

09 May 2020 01:05:00 Guest

Brian A : Don't understand this! Just received £120 into my account from Jet 2 - no explanation! The holiday was £2050. I received my refund in 2 parts - the £120 deposit followed immediately by the balance

08 May 2020 05:05:00 Guest

HI If i was you write to jet2 head office in leeds or id go to resolver , they get hold of them for you all Free ..We did it and got paid back .

08 May 2020 05:05:00 Guest

WARREN JACKSON : TRYING TO CONTACT JET2 REF 7085119/S20H NEED TO CANCEL MY HOLIDAY SENT TEXT, TWITTER, SEVERAL TELEPHONE NUMBERS, POSTAL RECORDED DELIVERY BUT NO ANSWER TO ANY. NEED TO HAVE CONFIRMATION BEFORE 10TH MAY 2020. IS THERE ANY WAY OR ANYBODY KNOW AWAY TO SPEAK TO SPEAK TO JET2. TEL 07805 243708. EMAIL WARREN.JACKSON2@SKY.COM

08 May 2020 05:05:00 Guest

Hi if your still waiting for your refund and you don't hear anything, Write to head Office in leeds , have it signed for , you will get response from them a lot quicker than on here , You could also Contact Resolver , Martin Lewis runs it and they contact them on your behalf all Free ..

08 May 2020 05:05:00 Guest

Brian A : No contact from Jet 2. Holiday cancelled ref 6881395/S20H. I have updated my details on 'Manage my Booking' but no contact at all from Jet 2. Online info says that they are contacting people in departure order. They haven't made contact with me in 10 days as per their email. Come on Jet 2 I know these are terribly tough times for you but they are for us too! We need that £2000! Just a brief email to explain the delay would help.

08 May 2020 11:05:00 Guest

Same here had a call and email on 5/5/20 saying would get a full refund, checked bank on 6/5/20 and money paid in.Brilliant service well done JET2.

08 May 2020 10:05:00 Guest

We were due to travel to Cyprus 17.04.20 and received 2 emails to say our holiday had been cancelled and Jet 2 would be in touch. I missed a call from them and have been unable to contact them either by phone or email. I have today checked my account and we have had a full refund. Just thought I’d share as I know it is very worrying.

07 May 2020 08:05:00 Ben

Due to go in July,at the moment i believe if you cancel,you lose your money,it's not transferable,only if they cancel your holiday.

07 May 2020 08:05:00 Guest

Mr James Burke : Due to go on holiday 17th August 2020 . What would be amendment charge if I changed till next year Mr James Burke : Due to go on holiday 17th August 2020 . What would be amendment charge if I changed till next year

07 May 2020 01:05:00 Mr James Burke

Due to go on holiday 17th August 2020 . What would be amendment charge if I changed till next year

06 May 2020 06:05:00 Brian A

Don't understand this! Just received £120 into my account from Jet 2 - no explanation! The holiday was £2050.

06 May 2020 02:05:00 Guest

I was told in an email from jet2 that I would get a full refund for the cancellation of our holiday, I've just checked my credit card account and notice that only the final balance has been refunded and not the deposit, if so, then this is not a full refund, has anyone else had this problem?

06 May 2020 12:05:00 Rifa

Guest : Due to fly on 28/5.called last night by Jet2.Assured refund would be in my a/c within 14 days Me too then received an invoice of cancellation via email stating there would be no refund as flight is within 14 days. They only phoned me On Day 14. Have you received similar email?

06 May 2020 10:05:00 Guest

Due to fly on 28/5.called last night by Jet2.Assured refund would be in my a/c within 14 days