Jet2.com Discussion

07 July 2022 01:07:00 MichelleGuest

Ive just been browsing prices for holidays and didnt book anything Gone into emails and jet2 have booked me some flights I wasnt browsing flights but package holidays Ive tried to cancel as this is not the case and now they want full payment for a mistake on there part not mine

07 July 2022 12:07:00 Guest

Just paid to reserve seats on flight. Money been taken from my bank account but under manage booking it isn’t showing our reserved seats and is still telling us to choose seats, has this happened to anyone else? Not sure what to do as money has definitely came out of my account but can’t get hold of jet2 at all to sort it?

06 July 2022 05:07:00 Guest

If the lead passenger on a flight doesn't travel, but a 20 year old and 15 year old do, is there a problem? Thank you.

04 July 2022 10:07:00 Guest

No. Keeley jones : Hi, just had an email asking me to check on online which I have attempted but unable to do. Is this because 2 adult party members have booked emergency exit seats?

04 July 2022 10:07:00 Guest

I had the same. Delete new app and re install old app from App Store. Worked for me PATRICIA WILSON : I have just completed online checking procedure however, when I try to view/ save boarding passes they are not available. Have checked several times over past two hours but still nothing to see! I am not able to call helpline as I do not have call roaming whilst abroad. Please advise??

04 July 2022 08:07:00 Keeley jones

Hi, just had an email asking me to check on online which I have attempted but unable to do. Is this because 2 adult party members have booked emergency exit seats?

03 July 2022 10:07:00 Guest

Ross : 3 people in total from our family going on holiday. Just received confirmation to check in, however we've noticed that although it states 6 seats have been booked for flights ( 3 going out and 3 return), it only states 3 check in luggage. Can anyone confirm if this is normal, or should this also list 6? Lisa : Hi we fly from Manchester next week, listening to all the hype regards queues, do we wait in the huge queue at the airport doors or just walk through to bag drop? I don't want to cause uproar. Hahaha

03 July 2022 02:07:00 Nathan johnson

Hi i recently tried to book a holiday with yourselfs . It came up with an error it had taken a pre transaction for the full amount from my account . Now you are saying the price went up during the payment confirmation and i need to pay an extra £400 to secure my holiday . I think this is very unfair as it had taken the money from my account . You are now saying you wont honor the original price .I dont understand how you can do this . we booked with another family and are now trapped as you are saying they would loose 50 to cancel .

03 July 2022 12:07:00 Guest

Jet 2 you have let us down you must have known the problems that would arise from too many 6 am flights

02 July 2022 08:07:00 Guest

i booked a flight today using paypal pay in 3 scheme and haven't received a confirmation on my booking from jet2. I'm wondering if there's a wait involved? some places say it takes a few days for authorisation of paypal to go through

01 July 2022 11:07:00 Guest

Can you change a passenger in your booking

30 June 2022 11:06:00 Guest

Sue Owen : Have been trying to get through to Jet2 re some lost property. Nightmare, been pushed from pillar to post by automated systems. Not actually been able to speak to a human. First time using Jet2 and they have not impressed me one bit. Wonder how hard it would be to contact them if my request was urgent! Sue Owen : Have been trying to get through to Jet2 re some lost property. Nightmare, been pushed from pillar to post by automated systems. Not actually been able to speak to a human. First time using Jet2 and they have not impressed me one bit. Wonder how hard it would be to contact them if my request was urgent!

29 June 2022 11:06:00 Guest

Problem with online checking. Didn’t show me the seats it allocated, so I accepted them and only found out they had allocated the six of us in 5 different rows. I’ve now been told we cannot change these except at the airport, even though I am willing to pay to reserve seats together. Any ideas how I can get this done?

29 June 2022 09:06:00 Ross

3 people in total from our family going on holiday. Just received confirmation to check in, however we've noticed that although it states 6 seats have been booked for flights ( 3 going out and 3 return), it only states 3 check in luggage. Can anyone confirm if this is normal, or should this also list 6?

29 June 2022 06:06:00 Guest

Had to cancel trip to crete day before, due to partners illness. Not able to cancel online, couldn't reach them by phone. Then get a no show, email from them. Unfortunately my travel insurance does not cover cancellations. What can I do??

27 June 2022 03:06:00 Guest

PATRICIA WILSON : I have just completed online checking procedure however, when I try to view/ save boarding passes they are not available. Have checked several times over past two hours but still nothing to see! I am not able to call helpline as I do not have call roaming whilst abroad. Please advise?? Perhaps you can't print them until under 48 hrs from flight. That was the default during restriction Period. Did the UK government request you complete a passenger locator form?

27 June 2022 03:06:00 PATRICIA WILSON

I have just completed online checking procedure however, when I try to view/ save boarding passes they are not available. Have checked several times over past two hours but still nothing to see! I am not able to call helpline as I do not have call roaming whilst abroad. Please advise??

22 June 2022 08:06:00 Sue Owen

Have been trying to get through to Jet2 re some lost property. Nightmare, been pushed from pillar to post by automated systems. Not actually been able to speak to a human. First time using Jet2 and they have not impressed me one bit. Wonder how hard it would be to contact them if my request was urgent!

22 June 2022 01:06:00 Guest

worst airline in the world as far as I'm concerned

22 June 2022 01:06:00 Guest

Guest : Complete nightmare trying to book flights today. I kept entering all my info but it wouldn't let me make payment. the same thing happened with me - except they took the payment from my bank but did not make the booking. As they didn't make the booking I don't have a booking reference and they won't refund my money (£178). So check your bank account in case the same thing has happened with you

21 June 2022 06:06:00 Guest

Can edit passenger details/mistakes on that app. Just can’t change the actual paasenger Guest : Dan : I have been trying to get a name change for one of my friends on our holiday for tomorrow, it was just a misspell error and obviously the passport doesn't match so really struggling with what to do, been on hold with jet2 for about 50 minutes now trying to get through to someone to try and change it I've been on the phone now for 13 days non stop I feel literally I feel sick,I've got ball bags under my eyes

20 June 2022 10:06:00 Guest

Complete nightmare trying to book flights today. I kept entering all my info but it wouldn't let me make payment.

20 June 2022 03:06:00 Losing the Will to Live

I have been trying to get through to Jet2 since 8am this morning, constantly on hold for 59 mins at a time, before I have to hang up and actually do some work. My call register is a constant list of different Jet2 numbers I've been using to try and get through. Even tried the cancellation number and that came up engaged. What has happened to Jet2, was such a great company and sung my praises, now wishing I'd booked elsewhere. I really need to speak to someone, as it is not an option to make this change online or using the app. Are all their staff still working from home or something, because for a company this size, this really is not a great impression. Very disgruntled customer.

20 June 2022 11:06:00 Alan

Disgusting treatment by Jet2. We were in Palma airport for over 10 hours due to denied boarding. No food no drink. People had to buy their own hotels and pay for their own taxis. JET2 SHOULD BE FINED AND CLOSED DOWN FOREVER!

19 June 2022 10:06:00 Guest

If you book with jet2 11 weeks before the holiday can you still extend the payment date by 4weeks?

18 June 2022 05:06:00 Margaret Hughes

Having problems booking special assistance for flight on Thu 23rd. Never experienced anything like lis before. Has anyone else had problems?

17 June 2022 04:06:00 Dave J

Guest : Guest : Jet2 app is currently not working. Jet2 should stop telling people to use it as it isn’t letting anyone add meals or in our case also check in. We checked in a few days ago fine,its your app maybe needs updating? Oh, well, that's fine then, if you managed to check in everything must be working. Everyone else on here must be doing something wrong.

17 June 2022 02:06:00 Heather

We had an e mail from jet2 yesterday saying our holiday was cancelled .Recieved another e mail at 22.35pm saying there had been a mistake. Very lucky that we hadn't booked something else!

16 June 2022 08:06:00 Guest

Has anyone received flight delay compensation for over 3 hours?

15 June 2022 10:06:00 Lisa

Hi we fly from Manchester next week, listening to all the hype regards queues, do we wait in the huge queue at the airport doors or just walk through to bag drop? I don't want to cause uproar. Hahaha

14 June 2022 03:06:00 Guest

Dan : I have been trying to get a name change for one of my friends on our holiday for tomorrow, it was just a misspell error and obviously the passport doesn't match so really struggling with what to do, been on hold with jet2 for about 50 minutes now trying to get through to someone to try and change it I've been on the phone now for 13 days non stop I feel literally I feel sick,I've got ball bags under my eyes

14 June 2022 03:06:00 Guest

Guest : I want to change my holiday from 7 nights to 10 , can’t get through on the phone been on hold for over an hour any advice please . You can do that sir any time you like,just open your amazon app and...

14 June 2022 03:06:00 Guest

Paul edmondson : Is there an issue with the je2 2 holiday app. It keeps crashing when I try to load it. I have unstalled and reinstalled Still not working Yes someone bummed it 2 times

13 June 2022 10:06:00 Abbie

Same been trying since Friday! Guest : Eva Malone : Good morning, my partner and I are flying to Arrecife on Sunday morning. My partner Donal O’Brien tried to check in online but the system won’t let him. We would like to check in our luggage on Saturday evening. Can you please advise. Thank you. Eva Malone. Guest : Hi, can I travel with no complications or problems when the lead passenger doesn’t show up? I am I able to check in online can I do this at the airport on the day of travel? Guest : Unable to check in online. Been trying since 4:30pm yesterday.

13 June 2022 09:06:00 Guest

I want to change my holiday from 7 nights to 10 , can’t get through on the phone been on hold for over an hour any advice please .

13 June 2022 02:06:00 Guest

Eva Malone : Good morning, my partner and I are flying to Arrecife on Sunday morning. My partner Donal O’Brien tried to check in online but the system won’t let him. We would like to check in our luggage on Saturday evening. Can you please advise. Thank you. Eva Malone. Guest : Hi, can I travel with no complications or problems when the lead passenger doesn’t show up? I am I able to check in online can I do this at the airport on the day of travel?

13 June 2022 12:06:00 Paul edmondson

Is there an issue with the je2 2 holiday app. It keeps crashing when I try to load it. I have unstalled and reinstalled Still not working

13 June 2022 12:06:00 Guest

Unable to check in online. Been trying since 4:30pm yesterday.

12 June 2022 06:06:00 Guest

Cannot check in online won’t recognise my booking reference errors out unable to get through to jet 2 by phone. Using the details sent in confirmation mail about to give up

11 June 2022 03:06:00 Dan

I have been trying to get a name change for one of my friends on our holiday for tomorrow, it was just a misspell error and obviously the passport doesn't match so really struggling with what to do, been on hold with jet2 for about 50 minutes now trying to get through to someone to try and change it

11 June 2022 01:06:00 Guestjane murray

book assistance at glasgow airport Guestjane murray : book assistance at glasgow airport

11 June 2022 01:06:00 Guestjane murray

book assistance at glasgow airport

10 June 2022 08:06:00 Guest

I just tried and still can't check in online. Been trying since 9pm last night

10 June 2022 04:06:00 Guest

Hi all, I've had issues as well yesterday now online check-in is working

10 June 2022 11:06:00 Guest

Hi, can I travel with no complications or problems when the lead passenger doesn’t show up? I am I able to check in online can I do this at the airport on the day of travel?

10 June 2022 09:06:00 Eva Malone

Good morning, my partner and I are flying to Arrecife on Sunday morning. My partner Donal O’Brien tried to check in online but the system won’t let him. We would like to check in our luggage on Saturday evening. Can you please advise. Thank you. Eva Malone.

10 June 2022 03:06:00 Guest

I can't check in online either. Tried multiple times and getting worried. But now I see it's not just me.

10 June 2022 12:06:00 Guest

I was looking to see of jet2 is having any issue as o am not able to do the check in just gives error before add passport.. there is no ufficial communication on their website

10 June 2022 12:06:00 Frustrated and Royally P’ed

We’ve tried multiple times to online check in for our flight home tomorrow but it just ends up erroring out. Can not complete at all. And can not see if we’ve missed something or filled in something wrong. And of course Jet 2 tell you that you can only book in online and that if you do try at the airport, they will charge you. However by the looks of things we aren’t the only people having issues. Really getting peeved right now. First time booked with them as well. Am sure we won’t book with them again.

09 June 2022 11:06:00 Anna

I cannotcheck in too! What is going on???