Jet2.com Discussion

03 May 2023 12:05:00 Guest

Guest : I've been switched to Smartwings but I don't want to fly with them and I certainl;y don't want tp fly on a Boeing. Can I cancel and claim my money back.

25 April 2023 10:04:00 Ryan Kirkwood

I went to gran canaria from Glasgow on the morning of 7th March 2023. How do I get receipt of my payments as emails of my payments were deleted and need them to prove what I paid for my holiday as only have PayPal proof but need documentation from jet 2. Ryankirkwood93@gmail.com

19 April 2023 11:04:00 Guest

I've been switched to Smartwings but I don't want to fly with them and I certainl;y don't want tp fly on a Boeing. Can I cancel and claim my money back.

18 April 2023 08:04:00 Lesley

Jet 2 flights with Smartwings. I'm so disappointed with this change and worried. I can only see poor reviews and I am fearful and not looking forward to going. Any advice welcome please

18 April 2023 06:04:00 Guest

Beck : My jet2 flight has been changed to smartwings which I am concerned about as not a great flyer. Has anyone had any experience of smartwings. I have also seen that they have Boeing 737 MAX 8s in their fleet which does nt install confidence

03 April 2023 08:04:00 Jules

Why are Saturday flights from Birmingham and East Midlands to Gran Canaria package only …we have an apartment we fly to every year and need only flights :( are they likely to release flight only?

02 April 2023 09:04:00 Guest

There are 3 of us booked on the flight but now one can't make it can the rest of us still go?

01 April 2023 03:04:00 SizanneGuest

Jet 2 has contacted me to say there is building work taking place 200 m from the hotel we are staying in. It’s the Hotel Polensa Spa Majorca just wondering if any one has been their recently and can let me know if it’s noisy.

26 March 2023 08:03:00 Guest

Beck : My jet2 flight has been changed to smartwings which I am concerned about as not a great flyer. Has anyone had any experience of smartwings. I have also seen that they have Boeing 737 MAX 8s in their fleet which does nt install confidence Beck : My jet2 flight has been changed to smartwings which I am concerned about as not a great flyer. Has anyone had any experience of smartwings. I have also seen that they have Boeing 737 MAX 8s in their fleet which does nt install confidence

18 March 2023 01:03:00 Beck

My jet2 flight has been changed to smartwings which I am concerned about as not a great flyer. Has anyone had any experience of smartwings. I have also seen that they have Boeing 737 MAX 8s in their fleet which does nt install confidence

09 March 2023 07:03:00 Guest

Small claims court to get food and over night stay moneyback from may 2022 ? anyone has experience

08 March 2023 10:03:00 Guest

Guest : Guest : Guest : Susan bonsall : We were on LS1856 larnca to Bristol with was delayed on 21st October finally arrived on 22nd October back in Bristol. After jet 2 saying g no compensation just received cheque after saying tgey relooked at claim.[ Hi Susan can you please confirm that they paid you compensation for this flight? I have emailed them again and waiting for a response. Did you take it to the aviation authority? Thanks Mandi Guest : Guest : Susan bonsall : We were on LS1856 larnca to Bristol with was delayed on 21st October finally arrived on 22nd October back in Bristol. After jet 2 saying g no compensation just received cheque after saying tgey relooked at claim.[ Hi Susan can you please confirm that they paid you compensation for this flight? I have emailed them again and waiting for a response. Did you take it to the aviation authority? Thanks Mandiyes we had 1400 for 4 people I had downloaded cypriot aviation form to fill I'm but compensation came through before I filled in.The letter with cheques said after relooking at claim theyy issued compensation. I assumed every one on flight LS1856 would receive compensation. Thanks, I received a cheque today.

07 March 2023 10:03:00 Carolyn Watson

Is jet2 online booking down. I am having trouble entering any details

07 March 2023 11:03:00 Katrina

Is there anyway we can find out in advance which gate will be used on flight to Paphos from Edinburgh airport. ?

04 March 2023 12:03:00 Guest

Can anyone please supply the £100 off code? I signed up to MyJet2 and should receive an email with code, but am told it may take up to 6 weeks to get the first email! Tui have the same hotel deal but a fair bit cheaper, but don't want to go with Tui if I can help it.

01 March 2023 02:03:00 Liam

Jet2 online check-in seems to be down on both mobile app and online version. Check in doesn't allow users to enter passport details, then error message received when you try to generate boarding pass. Have seen a few people on twitter with the same issue, seems to be a site wide tech glitch

28 February 2023 08:02:00 Caroline T

Very long shot I know but is anyone selling a single seat on the Jet2 flight out of Newcastle to Dalaman in July 5th coming back July 19th? There are seats available but Jet2 will only sell as solo traveller package holiday and we have a teenager (female) added to our family who we don’t want to travel alone on a separate flight

22 February 2023 02:02:00 Guest Micky

Any vouchers for December holiday with Jet2 would be appreciated

19 February 2023 11:02:00 Guest

Problems with jet2 taking our payment

17 February 2023 06:02:00 Guest

Guest : Guest : Susan bonsall : We were on LS1856 larnca to Bristol with was delayed on 21st October finally arrived on 22nd October back in Bristol. After jet 2 saying g no compensation just received cheque after saying tgey relooked at claim.[ Hi Susan can you please confirm that they paid you compensation for this flight? I have emailed them again and waiting for a response. Did you take it to the aviation authority? Thanks Mandi Guest : Guest : Susan bonsall : We were on LS1856 larnca to Bristol with was delayed on 21st October finally arrived on 22nd October back in Bristol. After jet 2 saying g no compensation just received cheque after saying tgey relooked at claim.[ Hi Susan can you please confirm that they paid you compensation for this flight? I have emailed them again and waiting for a response. Did you take it to the aviation authority? Thanks Mandiyes we had 1400 for 4 people I had downloaded cypriot aviation form to fill I'm but compensation came through before I filled in.The letter with cheques said after relooking at claim theyy issued compensation. I assumed every one on flight LS1856 would receive compensation.

15 February 2023 02:02:00 Guest

Guest : Susan bonsall : We were on LS1856 larnca to Bristol with was delayed on 21st October finally arrived on 22nd October back in Bristol. After jet 2 saying g no compensation just received cheque after saying tgey relooked at claim.[ Hi Susan can you please confirm that they paid you compensation for this flight? I have emailed them again and waiting for a response. Did you take it to the aviation authority? Thanks Mandi

15 February 2023 02:02:00 Guest

Susan bonsall : We were on LS1856 larnca to Bristol with was delayed on 21st October finally arrived on 22nd October back in Bristol. After jet 2 saying g no compensation just received cheque after saying tgey relooked at claim.

09 February 2023 03:02:00 Susan bonsall

We were on LS1856 larnca to Bristol with was delayed on 21st October finally arrived on 22nd October back in Bristol. After jet 2 saying g no compensation just received cheque after saying tgey relooked at claim.

09 February 2023 02:02:00 Susan bonsall

Susan bonsall : Guest : Guest : Hi I was on the same flight and have had claim refused for same reason as you, I checked all Other departures from Bristol airport at that time and no other planes had delays of over an hour. The weather certainly wasn’t extreme as I have family and friends in Bristol that state it was ok. They couldn’t even tell us why it was delayed at Larnaca, no one seemed to know and you would have thought if it was weather related then we would have been told at that point. I am in process of escalating complaint, I have form for Cyprus civil aviation which I am currently filling in, as I am not giving up as feel Jet2 are lying. Guest : Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?

06 February 2023 01:02:00 Guest Kate

Booking with Jet2 but got an error message after waiting for an age with the spinning wheel after submitting payment details. However then immediately got a confirmation email from Jet2. Confused! I tried to check the booking reference given on the email using the Jet2 app but it couldn’t find it. I’m not sure if I’ve booked or not. Anyone else have this issue? The help desk is closed til morning

05 February 2023 08:02:00 Laura

Had the same issue where I’ve tried to book online twice and both times it says booking error and they’re having to give me a refund but no explanation as to why it’s failing?!

04 February 2023 07:02:00 Guest

Hi does anyone know if you can bring your homemade cold food frok home or a meal deal from tescos etc to take onto the flight or do we need to buy food from the airport?

03 February 2023 10:02:00 GuestSkinn

Guest : Trying to book flights but payment keeps rejecting, no issue with my card, anyone else having an issue? Yes I’ve tried 5 times tonight and keeps saying Something went wrong Please try again 3/02/23 I think I’ll cancel and book with another airline

03 February 2023 11:02:00 Richard Tunnicliffe

All check in come to get boarding passes press on print and the page comes up blank ,how do I get them up to print we don’t have a smart phone .

02 February 2023 08:02:00 Martin Howie

Good evening, I am currently studying for my HND in Business qualification. I am doing a report on Jet2 and their business during the Covid-19 pandemic whilst mainly focusing on customers and their experience of the company during Covid. I would be very greatful if anybody would like to offer their experiences for me. You will remain completely anonymous and any feedback I recieve from you will solely be used for my research purposes only. Thank you for your time.

30 January 2023 12:01:00 Guest

Guest : Guest : I got mine today also… I was lead passenger and they sent out individually cheque A go my three kids which is appalling they are ages 5.11.12 Cheques also issued 22.10.22 Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim! Hi. Are we able to change the names on the chqs do we know? My question too. Did you manage to sort it?

28 January 2023 09:01:00 Gemma

Hi does any know if I have to have paid in full before I change the date of a holiday already booked?

22 January 2023 11:01:00 Guest

Hi Just been online to book a family holiday, put in all the details I even chose seats. It came up with the price which we were happy with we paid £240 deposit which came straight off my card. The screen then showed error so didn't receive a confirmation email. I checked the information again and all was correct. I don't know if the holiday as been booked, taking it hasn't seeing as we have no confirmation. I've looked since and the holiday as now gone up £700. As anyone else encounted this. They have taken my deposit.

17 January 2023 03:01:00 Guest

Have had our seats changed 5 months after booking. Customer service no help at all. Anyone else had problems like this.Being separated from the rest of our group.

15 January 2023 07:01:00 Guest

Cannot add meals to my booking either on app or Web site takes payment but no meals are confirmed

11 January 2023 11:01:00 Guest

Trying to book flights but payment keeps rejecting, no issue with my card, anyone else having an issue?

11 January 2023 11:01:00 Guest

Has anyone received any compensation for the flight from Dalaman Turkey diverted to Stansted on 12th October 2022 due to a bomb scare?

11 January 2023 01:01:00 Guest

Has anyone received compensation from flight LS1264 Menorca to Birmingham on 30th May 2022? I phoned customer services on 4th October & was told my claim was "still active" & she would give them a nudge for me, still not heard anything! It's only been 29 weeks lol

09 January 2023 02:01:00 Guest

We booked at Alysis Suites Lanzarote for 28 days. Is it possible to split this holiday with an adults only on the Island? 09/01/23.

05 January 2023 09:01:00 Guest

We were on same flight LS1856 also refused same reasons as you all.This is what the person whovwas picking us up sent us when we're waiting for flight on 21st October from larnca he also confirmed weather ok at bristol

 

04 January 2023 07:01:00 Guest

We were on same flight larnaca to Bristol on 21st October which took off on 22nd October delay we have also had claim rejected.Flight was boarding in Bristol on 21st on time as we checked and also no weather problems at bristol on 21st oct

04 January 2023 07:01:00 Susan bonsall

Guest : Guest : Hi I was on the same flight and have had claim refused for same reason as you, I checked all Other departures from Bristol airport at that time and no other planes had delays of over an hour. The weather certainly wasn’t extreme as I have family and friends in Bristol that state it was ok. They couldn’t even tell us why it was delayed at Larnaca, no one seemed to know and you would have thought if it was weather related then we would have been told at that point. I am in process of escalating complaint, I have form for Cyprus civil aviation which I am currently filling in, as I am not giving up as feel Jet2 are lying. Guest : Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?

22 December 2022 08:12:00 Guest

Guest : The Eu agreement is that the passenger as an individual not whoever booked the holiday. If someone booked a holiday for ten people then they could pocket the whole amount. Yet ten people were inconvenienced. Don’t be greedy ! Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!..

22 December 2022 04:12:00 Julia

Guest : The Eu agreement is that the passenger as an individual not whoever booked the holiday. If someone booked a holiday for ten people then they could pocket the whole amount. Yet ten people were inconvenienced. Don’t be greedy ! Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!..I got the same all cheques in different names I tried putting then in on my banking app and all went through fine 🙂

21 December 2022 09:12:00 Guest

Take it all back, Jet 2 compensation cheque arrived from our delay from the 1st June! Was dated mid November and received on 17th December.

21 December 2022 09:12:00 Guest

Guest : Well still no payment from Jet 2 l, Take it all back, Jet 2 compensation cheque arrived from delay in the 1st June! Was dated mid November and received on 17th December.

17 December 2022 02:12:00 Guest

Guest : Hi, yes I tend to agree with you as I checked Bristol airport departures when we were in Larnaca airport and it stated it departed as scheduled, not sure if it actually took off and returned or didn’t take off and removed the passengers. No one from the flight out has commented on my posts on Facebook either. I think I will escalate it as well as I have screenshots of the weather report for Bristol on that day. Guest : Hi I was on the same flight and have had claim refused for same reason as you, I checked all Other departures from Bristol airport at that time and no other planes had delays of over an hour. The weather certainly wasn’t extreme as I have family and friends in Bristol that state it was ok. They couldn’t even tell us why it was delayed at Larnaca, no one seemed to know and you would have thought if it was weather related then we would have been told at that point. I am in process of escalating complaint, I have form for Cyprus civil aviation which I am currently filling in, as I am not giving up as feel Jet2 are lying. Guest : Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?

17 December 2022 02:12:00 Guest

Guest : Hi I was on the same flight and have had claim refused for same reason as you, I checked all Other departures from Bristol airport at that time and no other planes had delays of over an hour. The weather certainly wasn’t extreme as I have family and friends in Bristol that state it was ok. They couldn’t even tell us why it was delayed at Larnaca, no one seemed to know and you would have thought if it was weather related then we would have been told at that point. I am in process of escalating complaint, I have form for Cyprus civil aviation which I am currently filling in, as I am not giving up as feel Jet2 are lying. Guest : Hi, we were scheduled on flight LS1856 from Larnaca to Bristol, supposed to fly on Friday 21st Oct but delayed and flight went Saturday 22nd October. Has anyone had their claim refused? Stated adverse weather, thunderstorms in Bristol so the plane couldn’t take off. The weather reports were sunshine with showers for Bristol. They seem to be sending the same email on lots of claims from different dates and airports. Is there a reader who was on the flight out from Bristol to Larnaca on the 21st that landed around midnight?

16 December 2022 11:12:00 Guest

The Eu agreement is that the passenger as an individual not whoever booked the holiday. If someone booked a holiday for ten people then they could pocket the whole amount. Yet ten people were inconvenienced. Don’t be greedy ! Guest : Finally had our compensation for this delay from jet 2 - £350 each although cheque made payable to my husband and I made the booking and submitted the claim!

16 December 2022 11:12:00 Guest

No you can’t change the name on the cheques. You can open up Bank accounts for children after all the money compensation is for them as an individual not you. Otherwise people would spend the money which was meant for the child.