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Jet2.com Discussion
Had a Text message about our booking, flights and hotel had changed but no info on what has changed? We had the option to cancel and receive a full refund but not sure what has changed and still would prefer to go on holiday. What do you do?
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GuestAndy : Booked to go to Crete on 27th September, need to alter my partners name on documents, unable to do it via manage my booking as it only allows three letters to be changed, tried for hrs to get through on phone but no joy email sents days ago but again no response please help
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Lynne - we are in the same position. We have our 2 very young grandchildren with us and do not want a 2 hr transfer from larnaca to paphos but tried to change online and it won’t go through and have tried calling twice now. On hold for over an hour both times with no reply. So frustrating and terrible customer service.
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Lynne : Tried in vain to contact jet 2 . Booked Leeds bradford to paphos flight only to visit family . Jet 2 changed times on both flights which not a problem but yesterday changed airports . Impossible for me now . How can I get in touch with someone for a refund . I booked to paphos not larnaca which is over 2 hours from where I will be staying
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Yes, my flight LS531 Newcastle to Palma 8th September revised flight time is four and a half hours. Normally takes two and a half/3 hours. Been trying to phone to check if this is correct because I need to arrange to be picked up at Palma airport. 59 minutes waiting time yesterday then I hung up. Been trying again now. been on hold 50 minutes.
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Guest : Guest : We checked in yesterday and noticed our flight coming home is scheduled for 5hrs instead of 3 so seems like we are stopping elsewhere first. We haven't heard anything from Jet 2 to advise of change? Did anyone else receive notice in advance of their flight?
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The flight is going via IBIZA spent three hours yesterday before they finally admitted it. Really poor show from Jet2, no apologies H3N0
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Guest : We checked in yesterday and noticed our flight coming home is scheduled for 5hrs instead of 3 so seems like we are stopping elsewhere first. We haven't heard anything from Jet 2 to advise of change? Did anyone else receive notice in advance of their flight?
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I have endeavoured . to contact jet2 for over a week, and have spent hours on the telephone..I have sent an email and have tried to contact the CEO.. My issue is my passport did not have enough time left on it..I therefore wanted to delay my holiday for a few weeks.. Totally and absolutely impossible.. and hugely disappointing. It would good for Jet2 to get in touch..
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Booked to go to Crete on 27th September, need to alter my partners name on documents, unable to do it via manage my booking as it only allows three letters to be changed, tried for hrs to get through on phone but no joy email sents days ago but again no response please help
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Hi, all flying to Lanzarote on 16/09/2021, we are booth double jabbed. Could anybody confirm what tests we require? Thank you
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Hi was you calling from abroad i have been trying to reach jet2 for 4 days with no answer please help i need to change flight date back to uk
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Hi, all flying to Lanzarote on 16/09/2021, we are booth double jabbed. Could anybody confirm what tests we require? Thank you
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Guest : Thank you so much for the phone number 0800 408 7391 Answered immediately, full refund. I had previously spent hours on hold
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Guest : I have had an email today cancelling one way to Majorca on 5 Sept offering flight on 3rd in lieu with no details how to change the original flight still shows on my booking This could be an elaborate scam Phone number given is0333 300 0737 cannot find this number anywhere else but the answer phone voice sounds identical to their other numbers I had a similar email same phone number on 25th August at 11.02 saying flight has been withdrawn and moved to nearest flight on Thursday (but no date) My original flight is still on sale so I have 4 weeks to go will wait because I can not get through by phone.
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Guest : I have had an email today cancelling one way to Majorca on 5 Sept offering flight on 3rd in lieu with no details how to change the original flight still shows on my booking This could be an elaborate scam Phone number given is0333 300 0737 cannot find this number anywhere else but the answer phone voice sounds identical to their other numbers I had a similar email same phone number on 25th August at 11.02 saying flight has been withdrawn and moved to nearest flight on Thursday (but no date) My original flight is still on sale so I have 4 weeks to go will wait because I can not get through by phone.
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Thank you so much for the phone number 0800 408 7391 Answered immediately, full refund. I had previously spent hours on hold
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What email did you use as I am struggling to get through to them by phone? Guest : Following on from my previous post, 28th August, regarding a change to hotel and resort, I continued to try and call Jet2, several times, long wait with no response. However, I also continued to email the customer service dept (several times) and completed a complaints form. I am really pleased to say that a Jet2 customer service rep, Alexandra, phoned me this afternoon and was extremely helpful. All issues have been resolved. The customer service team are responding to emails. I would suggest emailing customer service every day. I hope this helps.
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We checked in yesterday and noticed our flight coming home is scheduled for 5hrs instead of 3 so seems like we are stopping elsewhere first. We haven't heard anything from Jet 2 to advise of change? Did anyone else receive notice in advance of their flight?
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Following on from my previous post, 28th August, regarding a change to hotel and resort, I continued to try and call Jet2, several times, long wait with no response. However, I also continued to email the customer service dept (several times) and completed a complaints form. I am really pleased to say that a Jet2 customer service rep, Alexandra, phoned me this afternoon and was extremely helpful. All issues have been resolved. The customer service team are responding to emails. I would suggest emailing customer service every day. I hope this helps.
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My flight leaves in 12 days . As I said cannot go to an airport over 2 hours from where staying . My booking number is 28Z4NQ leaving 19 th September . I will not cancel as lose everything . I need refund as jet 2 changed airport . Need someone to contact ASAP
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Tried in vain to contact jet 2 . Booked Leeds bradford to paphos flight only to visit family . Jet 2 changed times on both flights which not a problem but yesterday changed airports . Impossible for me now . How can I get in touch with someone for a refund . I booked to paphos not larnaca which is over 2 hours from where I will be staying
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It now stops at east midland airport was advised by them today Bill : My flight times from edinburgh to alicante on 3rd sept have been changed to leave edinburgh 1hour earlier and arrive at alicante 1 hour later. Jet2 say that the flight time is now 5 hours and 25 minutes. No explanation. Normal flight time is a little over 3 hours GuestAngela : I fly with jet 2 I won't UK return package which is best firm to go with
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Guest : I have tried emailing & phoning for over a week waiting to speak to someone!! Our flight leaves on20th September so it’s imperative I speak to someone. Booking ref.243BK6 PLEASE ANSWER Brian Burton : I have been waiting 2 hours on the phone to speak to someone. There is something wrong with my booking details & cannot do my check in. Please help me. My mobile number is 07801400393. Booking Ref:28XVR6. Flight No. LS785. Thank you. Brian Burton. Guest : I have been reading all the posts, very helpful 👍we should be going to Corfu 12th Sept, I received an email yesterday with a new set of documents for a different hotel. No explanation why, it's on a completely different part of the island, its not a hotel we would have chosen. Surely Jet2 should have the curtesy to contact the customer, advise of any issue and offer alternatives, not just make a change with no explanation..... Have tried to contact Jet2, same problems as everyone else. Wait for hours or line is engaged. Email will receive a response within 21 days, we are due to go before this in just over 2 weeks. Will keep trying. Customer service is non existent. Would not recommend Jet2. Will never use Jet2 again. Always used Tui, never had any issues, always very helpful and refunds immediate. Regret using Jet2, they definitely do not live up to their advertising campaigns 😡 Brian Burton : I have been waiting 2 hours on the phone to speak to someone. There is something wrong with my booking details & cannot do my check in. Please help me. My mobile number is 07801400393. Booking Ref:28XVR6. Flight No. LS785. Thank you. Brian Burton. Brian Burton : I have been waiting 2 hours on the phone to speak to someone. There is something wrong with my booking details & cannot do my check in. Please help me. My mobile number is 07801400393. Booking Ref:28XVR6. Flight No. LS785. Thank you. Brian Burton.
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I have tried emailing & phoning for over a week waiting to speak to someone!! Our flight leaves on20th September so it’s imperative I speak to someone. Booking ref.243BK6 PLEASE ANSWER
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I have been waiting 2 hours on the phone to speak to someone. There is something wrong with my booking details & cannot do my check in. Please help me. My mobile number is 07801400393. Booking Ref:28XVR6. Flight No. LS785. Thank you. Brian Burton.
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Kris : I've just been informed that my flight from Edinburgh to Paphos on the 13th October has been changed to arrive at Larnaca and the same on the way back on the 27th. Can you cancel and claim a refund?
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My flight times from edinburgh to alicante on 3rd sept have been changed to leave edinburgh 1hour earlier and arrive at alicante 1 hour later. Jet2 say that the flight time is now 5 hours and 25 minutes. No explanation. Normal flight time is a little over 3 hours
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I've just been informed that my flight from Edinburgh to Paphos on the 13th October has been changed to arrive at Larnaca and the same on the way back on the 27th. Can you cancel and claim a refund?
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I’ve a accidentally put debbie on the booking form but it’s Deborah on my passport. Didn’t realise until we printed the boarding pass. Can’t be changed through the app now as we’ve checked in. Ringing them but we’ve been hanging on for 1 1/2 hours already. Anybody know what the best time to ring is please? . I know customer services doesn’t open until 9 now but not sure what time they close
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Guest : Just been informed that our flight from Edinburgh to Paphos on 8 September has now been changed to fly into/ out of Larnaca. This now means a 3 hour taxi journey to the other side of the island costing us at least £150 each way. Just hoping this is a “significant “ change and we can get a refund, assuming of course I can get to speak to somebody at Jet2 ! . Did you get anywhere with this? Facing the same problem with my flight out of Leeds. How can they change the airport to another part of the Island?!! Assume they will provide a coach to take us to Paphos. Been on hold for nearly 2 hours at this point.
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I have been reading all the posts, very helpful 👍we should be going to Corfu 12th Sept, I received an email yesterday with a new set of documents for a different hotel. No explanation why, it's on a completely different part of the island, its not a hotel we would have chosen. Surely Jet2 should have the curtesy to contact the customer, advise of any issue and offer alternatives, not just make a change with no explanation..... Have tried to contact Jet2, same problems as everyone else. Wait for hours or line is engaged. Email will receive a response within 21 days, we are due to go before this in just over 2 weeks. Will keep trying. Customer service is non existent. Would not recommend Jet2. Will never use Jet2 again. Always used Tui, never had any issues, always very helpful and refunds immediate. Regret using Jet2, they definitely do not live up to their advertising campaigns 😡
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Been on hold for 1.5hrs for the same thing but out of Manchester Guest : I Guest : Just been informed that our flight from Edinburgh to Paphos on 8 September has now been changed to fly into/ out of Larnaca. This now means a 3 hour taxi journey to the other side of the island costing us at least £150 each way. Just hoping this is a “significant “ change and we can get a refund, assuming of course I can get to speak to somebody at Jet2 ! . Guest : I Guest : Just been informed that our flight from Edinburgh to Paphos on 8 September has now been changed to fly into/ out of Larnaca. This now means a 3 hour taxi journey to the other side of the island costing us at least £150 each way. Just hoping this is a “significant “ change and we can get a refund, assuming of course I can get to speak to somebody at Jet2 ! .
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I Guest : Just been informed that our flight from Edinburgh to Paphos on 8 September has now been changed to fly into/ out of Larnaca. This now means a 3 hour taxi journey to the other side of the island costing us at least £150 each way. Just hoping this is a “significant “ change and we can get a refund, assuming of course I can get to speak to somebody at Jet2 ! .
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Yesterday flight changed by 10 hours. Today hotel no longer available no apology. Never again Jet2 you should be ashamed
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Just been informed that our flight from Edinburgh to Paphos on 8 September has now been changed to fly into/ out of Larnaca. This now means a 3 hour taxi journey to the other side of the island costing us at least £150 each way. Just hoping this is a “significant “ change and we can get a refund, assuming of course I can get to speak to somebody at Jet2 ! .
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We was on flight from Manchester to Corfu on 7 August 2021 And as we checked in was told we landing Birmingham to pick up more passengers but the plane from Manch had a fault giving us a grand total of 3.25 delay Now jet to our trying to bloom this on covid so they can get out off giving the refund Any ome else here on that same flight In process of making a claim Email me mandelahouse2005@gmail.com
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Have a look at airport you are going from and flights that day, I looked on leeds bradford and could see same flight number leaving 3 hours earlier than planned, same on way back for the better. Following day our booking was amended, day after that I managed to change carpark and transfers.
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Guest : Yes I am on hold have been for at least 20mins Email from Jet2 this morning advising flight changes for holiday 2 weeks today but not advising what’s been changed all the documents they have attached are my old docs so no change.logged on to manage my booking as per email still the old docs no flight changes so I am at a loss as to what’s changed. Still will not let me check in in line either. Emma : Has anyone tried this number since 0800 408 7391? Still on hold :(
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Everyone...don't * your time on the phone or trying to email Jet2 you won't get a reply they have been told not answer because of abuse...but if you owe money for an upcoming holiday they will contact you...DON'T PAY THEM
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Been trying to get in touch with Jet2 for over 2 months to rearrange my holiday..in the end I had to cancel my holiday and instead of a refund they have issued a voucher ...which I don't want... minus (ADMINISTRATION COSTS..£150)...what a joke..we need to take these people to court...the only time they will contact you is if you have to pay them for a holiday that's due...DONT PAY THEM..let them wait...I really hope these thieves go out of business
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Tried over a 1 week for up to 2 hours. Booked for Xmas market but markets cancelled therefore want to reschedule for next year. Don’t think anyone is manning phones
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Same problem as everyone else,flight changed, can’t contact them and nowJet 2 have closed their phone lines to protect their staff,,!!!!!!!!?
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Just got all my new documents and checked in online the flight changed from 6am to 16.30pm -hope you get yours soon Guest : I’ve had exactly the same today but all old documents!! Guest : Yes I am on hold have been for at least 20mins Email from Jet2 this morning advising flight changes for holiday 2 weeks today but not advising what’s been changed all the documents they have attached are my old docs so no change.logged on to manage my booking as per email still the old docs no flight changes so I am at a loss as to what’s changed. Still will not let me check in in line either. Emma : Has anyone tried this number since 0800 408 7391? Still on hold :(
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I have had an email today cancelling one way to Majorca on 5 Sept offering flight on 3rd in lieu with no details how to change the original flight still shows on my booking This could be an elaborate scam Phone number given is0333 300 0737 cannot find this number anywhere else but the answer phone voice sounds identical to their other numbers
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