Jet2.com Discussion

20 May 2022 12:05:00 Guest

I have been trying for 2 weeks. Do they exist?

19 May 2022 08:05:00 Conor O'Neill

I have been trying to contact jet2 now for over 1 week to change two passengers names as they are now not able to travel I have been on hold 4 times now for over 2hrs, what are you meant to do if they wont answer?

19 May 2022 06:05:00 Guest

hi - anyone know if you can use jet2 twilight check-in service if more than 6 people in group? Website/FAQs just says 1 person can book in up to 6 peoples bags, doesnt mention anything about a group of more than 6. Cant get through on phone to ask, constantly on hold

19 May 2022 05:05:00 Guest

My credit card authorized payment to Jet2 - they have not taken it. It's floating in 'no man's land)To get my money back as above a certain amount my bank needs confirmation from Jet2 - can't contact them - hours on phone - emails unanswered. UNACCEPTABLE . They make mistakes and cause customers problems. AVOID THEM

19 May 2022 03:05:00 Guest

I’ve been trying to contact jet2 for 3 days now and no one is answering

19 May 2022 12:05:00 John Bowe

Been trying for over a week to contact special assistance team OR customer service , getting cut off after waiting two hours . No email address for them ….. they know they have staffing problems so why not use email contact rather than telephone?

 

19 May 2022 10:05:00 Guest

I need to change the name of a passenger who was unborn at the time of booking. According to the website, this can only be done over the phone but nobody ever picks up! I phoned at 8am today and I'm still on hold! Been trying for days...shocking service!

18 May 2022 09:05:00 Steve

Where can I find jet2 passenger locator form

18 May 2022 07:05:00 Val

Sarah : Yes, I’m getting worried now because if I can’t get through to get assistance I won’t be able to fly. I’ve spent almost £550 on these flights. Been on hold for 60minutes so far! Trying to arrange special assistance. Is it always like this? Never called an airline before. The email I sent hasn't been responded to. If I hear Tiffany singing 'I think we're alone' or Jess Glynn one more time!!!! 🤬 Come on Jet2 please answer....... Sarah : Been on hold for 60minutes so far! Trying to arrange special assistance. Is it always like this? Never called an airline before. The email I sent hasn't been responded to. If I hear Tiffany singing 'I think we're alone' or Jess Glynn one more time!!!! 🤬 Come on Jet2 please answer.......

18 May 2022 06:05:00 Guest

Jane : Same here! 2x 2hrs then cut off. Can’t listen to the music any more Sarah : Been on hold for 60minutes so far! Trying to arrange special assistance. Is it always like this? Never called an airline before. The email I sent hasn't been responded to. If I hear Tiffany singing 'I think we're alone' or Jess Glynn one more time!!!! 🤬 Come on Jet2 please answer.......

18 May 2022 06:05:00 Jane

Sarah : Been on hold for 60minutes so far! Trying to arrange special assistance. Is it always like this? Never called an airline before. The email I sent hasn't been responded to. If I hear Tiffany singing 'I think we're alone' or Jess Glynn one more time!!!! 🤬 Come on Jet2 please answer.......

18 May 2022 06:05:00 Guest

Guest : I have been on hold with Jet2 for over 4 hours so far and nothing, this company is a complete disgrace and obviously does not care about customers i have phoned 3 times , twice answered within few minutes and yesterday was 40 min wait

18 May 2022 06:05:00 Guest

Guest : Yes. I have just deleted and reloaded the app and it is still the same. Guest : Anyone else having problems with Jet2 flight app since latest update every time try and search the flights just takes me back to Home Screen using iOS 15.4 i have the same problem with boarding passes

18 May 2022 05:05:00 Guest

Yes. I have just deleted and reloaded the app and it is still the same. Guest : Anyone else having problems with Jet2 flight app since latest update every time try and search the flights just takes me back to Home Screen using iOS 15.4

18 May 2022 02:05:00 Guest

I have been on hold with Jet2 for over 4 hours so far and nothing, this company is a complete disgrace and obviously does not care about customers

18 May 2022 01:05:00 Pam Morris

I need to book private transfer ! Already booked assistance. But I cannot get through to book the transfer . What do I do . Pam Morris

18 May 2022 12:05:00 Guest

Guest : Guest : Been trying to book special assistance for over a week iv been in hold for over 2 hrs unfortunately I’m not able to add this with manage my booking why is it so hard just feel it’s so difficult if you have a genuine disability Yes me too - I've been on hold for 70 mins so far today to arrange special assistance for my dad. No idea how long the queue is either - JOKES! Me too! 2x 2hr30mins only to be cut off both times!!!

17 May 2022 11:05:00 Guestjulie leyland

I have been on the phone for 2 days waiting 2hrs and 30 mins each day only to be cut off! This is during my working day! Surely there has got to be better customer support?

17 May 2022 08:05:00 Guest

Natalie : Over the last 2 weeks I have tried ringing special assistance at 450 and 550 pm to a voicemail saying the lines are now closed please refer to the website for opening hours. Yes I did and it says 6 o’clock and not open weekends.I rang today from 330-5 just music!! I work mom-fri 830-430 how is it possible to contact someone ? I have even given my dad permission over the phone to call on my behalf and he can’t get through either. It is rather frustrating ring 08004085591 option 2 this is pre departure they will then transfer you internally Natalie : Over the last 2 weeks I have tried ringing special assistance at 450 and 550 pm to a voicemail saying the lines are now closed please refer to the website for opening hours. Yes I did and it says 6 o’clock and not open weekends.I rang today from 330-5 just music!! I work mom-fri 830-430 how is it possible to contact someone ? I have even given my dad permission over the phone to call on my behalf and he can’t get through either. It is rather frustrating Ring 08004085591 option 2 which is pre departure enquiries, they will then put you through internally to special assistance which for me was then only about a 10 min wait

17 May 2022 05:05:00 Guest

Jet2 is out to steel your money. I made a booking with them that needed to be changed. I had booked my seats and paid for that. When I go to change my booking they want to charge me again to book my seats.... This is theft as they money of the first booking is not credited to the new flight and alow me to book my seats again. I will never book with JET2 again.

17 May 2022 04:05:00 Catherine Dodds

I have tried to ring numerous times. I wishes to take my husband’s ashes on my booked flight. Please advise.

16 May 2022 11:05:00 Guest

Anyone else having problems with Jet2 flight app since latest update every time try and search the flights just takes me back to Home Screen using iOS 15.4

16 May 2022 07:05:00 Natalie

Over the last 2 weeks I have tried ringing special assistance at 450 and 550 pm to a voicemail saying the lines are now closed please refer to the website for opening hours. Yes I did and it says 6 o’clock and not open weekends.I rang today from 330-5 just music!! I work mom-fri 830-430 how is it possible to contact someone ? I have even given my dad permission over the phone to call on my behalf and he can’t get through either. It is rather frustrating

16 May 2022 06:05:00 Guest

Kelsey : I booked a holiday for me, my partner and his 2 children. His son has a hyphenated first name (which I never knew as I thought it was a middle name due to always only calling him his first part of hyphenated name) so I’ve only used the first part of hyphenated name on the booking.. will this affect us as the passport has the name hyphenated. I’ve been trying for hours to get through to jet2 with no luck. We are due to fly in 3 weeks You can change names etc online or on the App.....👍

16 May 2022 06:05:00 Sarah

Been on hold for 60minutes so far! Trying to arrange special assistance. Is it always like this? Never called an airline before. The email I sent hasn't been responded to. If I hear Tiffany singing 'I think we're alone' or Jess Glynn one more time!!!! 🤬 Come on Jet2 please answer.......

16 May 2022 06:05:00 Guest

Kieran : I have a holiday booked in 3 weeks time for 4 people to share an apartment but 2 people one being the lead passenger want to drop out.Can us remaining 2 still travel as paid in full? The lead passenger has to be there or make you or the other person the lead passenger

16 May 2022 05:05:00 Guest

Has anyone actually managed to book special assistance with Jet 2? If so, how?? Can I just show up and request it on the day? Currently on hold, 35 minutes in and from the sounds of it I don't think I will have much luck. Help!

16 May 2022 04:05:00 Guestdave Richardson

You will lose tried numerous times to speak emails no response Joke2 are worste joke company in the World

16 May 2022 03:05:00 Guest

Guest : Been trying to book special assistance for over a week iv been in hold for over 2 hrs unfortunately I’m not able to add this with manage my booking why is it so hard just feel it’s so difficult if you have a genuine disability Yes me too - I've been on hold for 70 mins so far today to arrange special assistance for my dad. No idea how long the queue is either - JOKES!

16 May 2022 11:05:00 Kelsey

I booked a holiday for me, my partner and his 2 children. His son has a hyphenated first name (which I never knew as I thought it was a middle name due to always only calling him his first part of hyphenated name) so I’ve only used the first part of hyphenated name on the booking.. will this affect us as the passport has the name hyphenated. I’ve been trying for hours to get through to jet2 with no luck. We are due to fly in 3 weeks

15 May 2022 07:05:00 Guest

Gordon Jack : I have been trying to speak to someone at Jet 2 regarding my holiday which should have started today, however before booking in on line with intention of leaving the bags before our early flight we decided to take a covid test for the safety of all, which unfortunately turned out positive for myself and my wife. I have rung most numbers and not one of put me through to a human voice. What I would like to know is what can I do next :- Can the holiday be put back to another date ? Could I qualify for a refund due to the circumstances. I have holidayed with Jet 2 since my family were young and always had great service, please don’t let anything spoil for the sake of bit of advice My booking number is 9955208/S22H And I am the lead passenger Gordon Jack tel 07938922746. Please help bringing this nightmare to an end. Yours In anticipation Gordon Jack You should still go mate youdont have to show it now

14 May 2022 08:05:00 Guest

Can anyone give me advice on cancelling and claiming for a refund on flights? I'm due to fly to Italy tomorrow but my son as been admitted to hospital with an infection and he's really unwell - I wasn't sure whether to just confirm my cancellation on the "manage my booking" and then request a claim through the insurance I paid for on their site when booking the flight? Thanks in advance

14 May 2022 11:05:00 Guest

Dorothy Woods I have been trying constantly since Monday for hours each day and can't get any answers or even speak to anyone. Don't believe that the queue never gets to me. I have a real emergency and this is not good enough

14 May 2022 10:05:00 Guest

This chat is * useless,dont come looking for answers here,all you will get is * *

13 May 2022 06:05:00 Guest

Likewise trying to contact Special Assistance but no joy. Just phoned again at 16.16 on Friday to find the message 'We are now closed' - yet their webpage shows opening times of 10.00 to 18.00!! Perhaps the concept of customer service is beyond Jet2??

13 May 2022 03:05:00 Guest

Been trying to book special assistance for over a week iv been in hold for over 2 hrs unfortunately I’m not able to add this with manage my booking why is it so hard just feel it’s so difficult if you have a genuine disability

13 May 2022 02:05:00 Guest

Trying to amend our booking online but get to final page and it says "....your payment has failed"

13 May 2022 12:05:00 Guest

Gracie ashGuest : I I’ve been trying to get through for three days! Guest : Trying to speak to jet 2 but just keep getting recorded message and cut off Did you get through in the end?

13 May 2022 12:05:00 Tenerife from Bristol end of June

Hello everybody,does anybody know if Bristol airport still has problems with huge queues? I saw recently that there was a massive line of people waiting that went outside the airport, anybody come through Bristol airport recently?

13 May 2022 10:05:00 Guest

Yes , I only got 4 passes , one was missing dmso gave to get it at airport Guest : Alan cornes Guest : Is anyone else finding the Jet2 website a bit of a nightmare to get boarding passes from. It keeps asking me to try again later. Also, it kept circling me back at the choose your seat stage. Yes, I have just tried and get the same message, doesn't send me back though, just the error message.

13 May 2022 02:05:00 Annoyed

Unable to contact special assistance team DO THEY EXIST trying for past 2 weeks night and dayBGZ

12 May 2022 10:05:00 Helen l

Guest : Have tried to check in online but just says check in unavailable We are having the exact same issue for our flight to Turkey from Birmingham 17thMay. Wont let us check-in online. Spoke to customer service who say they can't see why we can't? You cant do online check-in flying from Turkey but customer service say that shouldn't affect the inbound flight. So frustrating as we wanted to do the twilight bag drop off the night before. With all the chaos at the airports of late you would think online check-in and bag drop off would be encouraged?

12 May 2022 08:05:00 Guest

Alan cornes Guest : Is anyone else finding the Jet2 website a bit of a nightmare to get boarding passes from. It keeps asking me to try again later. Also, it kept circling me back at the choose your seat stage. Yes, I have just tried and get the same message, doesn't send me back though, just the error message.

12 May 2022 05:05:00 Alan cornes Guest

Is anyone else finding the Jet2 website a bit of a nightmare to get boarding passes from. It keeps asking me to try again later. Also, it kept circling me back at the choose your seat stage.

12 May 2022 02:05:00 Guest

Been on hold for hours at a time on various days over two weeks - still no one answering. I’m sitting in bed with my phone on loud speaker for two hours now today trying to get special assistance Guest : Sarah : Trying to get hold of customer service can anyone please advise if the waiting time on hold

12 May 2022 02:05:00 Guest

Trying to arrange airport special assistance for 2wks - on hold for hours on various days on the dedicated special assistance number provided. This is disgraceful when there is no help for people with disabilities/ mobility issues/ special needs. What’s the point Of a dedicated phone number if no one is ever going to answer it.

12 May 2022 01:05:00 Gracie ashGuest

I I’ve been trying to get through for three days! Guest : Trying to speak to jet 2 but just keep getting recorded message and cut off

12 May 2022 12:05:00 Guest

Have tried to check in online but just says check in unavailable

12 May 2022 12:05:00 Guest

Trying to speak to jet 2 but just keep getting recorded message and cut off

11 May 2022 04:05:00 Carole

Got boarding pass to download but no boarding pass to return ,no transfer from airport to hotel to download. Anyone know what to do.