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Jet2.com Discussion

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24 August 2022 10:08:00 CJ

Guest : Android Jet2 app does not display boarding passes Mine dies, I'm android

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24 August 2022 08:08:00 Guest

Anyone else had an email refusing compensation for 24 hour delay from Skiathos to Bristol on 29th May?

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24 August 2022 02:08:00 Guest

JET2 REFUND DELAY

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22 August 2022 10:08:00 Petra

Hi everyone, we are due to fly with Jet2 and on the website it says that collapsible pushchairs/buggies up to maximum weight of 10kg may be carried free of charge as checked luggage. Anything over the allocated 10kg will be charged. Our pushchair weighs 13kg. In your experience do Jet2 check the weight? Also we are allowed to bring 1x 22kg suitcase, 1x 10kg handluggage and a small item (such as a handbag). Do you think our sons pram bag on the picture would be too big as a handbag? Thank you

Jet2.com 
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22 August 2022 10:08:00 Guest

Andy Duncan : I have successfully checked in (Jet2 Flight, Glasgow to Menorca, Tuesday at 6:40am). Have been trying to load Boarding Passes onto Jet2 Holidays and Flights mobile app. The app recognises that Im checked in, but the View boarding passes button does nothing. Anyone know whats going on. Ive seen similar posts on this forum, but none with a reply. Perhaps the passes cant be loaded until youre within a certain period before departure. Would appreciate any assistence. 22/08/2022: Need to remove the Jet2 app and reinstall it. Fixed the problem.

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21 August 2022 08:08:00 Guest

Typos! Jet2 acknowledged overbooking error. This is how they are treating the complaint. Sally JT : Advice please Recent 2 week all inclusive, 4 * hotel holiday for 5. Really let down with special assistance that was booked with Jet2 ahead. Absolutely hideous airport experience due to this. Hotel not *4 stars, (also a building site!) not given the family suite we booked and paid for, no kids club for 3 children that we were relaying on! Rooms given didnt work as multiple rooms and our children are disabled so we do shifts on parent care etc. Complained at the time on site, but rep only there X2 in 2 weeks. Official complaint (as advised by rep) logged via email on return. Just had missed call from Jet2. Stating that they acknowledge our o we inking issue and want to give compensation!!!! Trying to call back x4 but its impossible to get through as it cuts tou off after 10-15 mins each time. Not sure how to progress as its a complaint about not reviving what we physically paid for, alongside other issues. Thanks.

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21 August 2022 08:08:00 Sally JT

Advice please Recent 2 week all inclusive, 4 * hotel holiday for 5. Really let down with special assistance that was booked with Jet2 ahead. Absolutely hideous airport experience due to this. Hotel not *4 stars, (also a building site!) not given the family suite we booked and paid for, no kids club for 3 children that we were relaying on! Rooms given didnt work as multiple rooms and our children are disabled so we do shifts on parent care etc. Complained at the time on site, but rep only there X2 in 2 weeks. Official complaint (as advised by rep) logged via email on return. Just had missed call from Jet2. Stating that they acknowledge our o we inking issue and want to give compensation!!!! Trying to call back x4 but its impossible to get through as it cuts tou off after 10-15 mins each time. Not sure how to progress as its a complaint about not reviving what we physically paid for, alongside other issues. Thanks.

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21 August 2022 05:08:00 Andy Duncan

I have successfully checked in (Jet2 Flight, Glasgow to Menorca, Tuesday at 6:40am). Have been trying to load Boarding Passes onto Jet2 Holidays and Flights mobile app. The app recognises that Im checked in, but the View boarding passes button does nothing. Anyone know whats going on. Ive seen similar posts on this forum, but none with a reply. Perhaps the passes cant be loaded until youre within a certain period before departure. Would appreciate any assistence.

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19 August 2022 08:08:00 Guest

Android Jet2 app does not display boarding passes

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08 August 2022 09:08:00 Guest1234

Flew with Jet2 Friday and my bag wasnt on the flight. It got delivered to Nice Airport Sunday but Nice wont deliver my suitcase, even though jet2 said it would get delivered. Jet2 saying to email customer service but they wont respond for 28 days. £400-600 to get a taxi to and from airport to collect suitcase. Were 1.5 hours away. What do I do?

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08 August 2022 08:08:00 Jane Hallas

Boarding pass not loading for my granddaughter

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07 August 2022 12:08:00 JoAnn

Can I check in at the airport instead of online with Jet2 holidays? Theres a large party of us going and I dont fancy being in charge of making sure I enter all the correct passport numbers online!

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06 August 2022 02:08:00 Guest

I have deleted my booking confirmation email which cannot be retrieved. Best way to get booking reference?

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05 August 2022 02:08:00 Guest

Been on hold for over an hour. Phone started ringing and the music died down so I thought someone would answer but I was cut off.

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04 August 2022 05:08:00 Guest

Guest change of carrier : Going to Tenerife in September jet 2 have just sent us an email to say we are now flying with a Latvian airways , when I looked they have terrible reviews, I think this is totally unprofessional, I expect to fly with Jet 2 not an airline Ive never heard of Same happened to us a year or so back. We all had to jump on this really old 747 . Both down and back home . Flight crew all gorgeous blondes

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04 August 2022 04:08:00 Guest

i am also having the same issue. Have you managed to find a solution? Guest : Check-in error There was a problem with your request. Please try again later. when trying to checkin online

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04 August 2022 04:08:00 Guest

I have the same problem going to Antalya Turkey and it has been moved to a Latvian airline called Smartlynx. Had I of know this at the time of booking which should of been the case i would of saved money on picking another airline of my choice.

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04 August 2022 04:08:00 Guest

Check-in error There was a problem with your request. Please try again later. when trying to checkin online

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04 August 2022 03:08:00 Guest

I have been hold for nearly 2 hours to Jet2 with no answer. Need to talk to them about the flight that has been changed to a Wet Lease flight. We booked with Jet2 and expect to fly jet2 Not another airline, if i wanted to do that i could of done that at the time of booking and saved £150 per person.

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04 August 2022 03:08:00 Guest

Trying to cancel a holiday. Cant get through to anyone to sort it out. Im now losing money day by day because I cant get it cancelled. Cant get through on the phone and no one is responding to my whatsapp.

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04 August 2022 03:08:00 Gem

My parents flights have been changed to Titan Airways for their crete flight in September . How do we find out about the leg room seats they booked?

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03 August 2022 07:08:00 Guest change of carrier

Going to Tenerife in September jet 2 have just sent us an email to say we are now flying with a Latvian airways , when I looked they have terrible reviews, I think this is totally unprofessional, I expect to fly with Jet 2 not an airline Ive never heard of

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02 August 2022 02:08:00 Guest

Guest : Boarding passes will not download on iPhone Im having the same problem too

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02 August 2022 10:08:00 Alex

Can anyone tell me how to prove you have the £85 a day spending, also is it per person or each

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01 August 2022 07:08:00 Dave

Has anyone travelled from UK to mainland Spain recently with Jet2. When checking in it asks to complete Passenger Locator Form before travel. I thought these were no longer required and have family who travelled to Spain with another airline last week and was not required.

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26 July 2022 03:07:00 Guest

Boarding passes will not download on iPhone

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25 July 2022 08:07:00 Anthea Richards

Fantastic Ill take your money via PayPal but your not going anywhere. Nothing on this no email. Wasted my whole day trying to contact jet2 phone music for hours. What app message sent ? reply zero. Complaint filed via PayPal they send the message to jet2 automate reply saying to ring them what a joke that is. My bank cant hold or stop the pending transaction and can only follow up on trying to get money back after jet2 takes the £££. They asked me if Id be happy with the flight . I told them if I could speak to someone I could have sorted the flight and wouldnt be looking for my money back. Cant have no flight no cash as I cant communicate with anyone from the company. Disappointed in service .

Jet2.com 
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25 July 2022 01:07:00 Alan

Margaret Hughes : Having problems booking special assistance for flight on Thu 23rd. Never experienced anything like lis before. Has anyone else had problems? Jet2 have changed the rules for booking special assistance. you can no longer ask them to book it for you you have to complete forms one asking about your disability and medical problems and one form if your taking your own wheelchair. You have to book the flights first then complete the forms absolutel nightmare and stressful then you don't get an answer that your assistance is booked till nearer the time of your departure. Jet2 if you read this you need to rethink this bad idea its stressful enough being disabled probably look to book flights with another airline in future which is sad because we have had great service in the past.

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25 July 2022 12:07:00 Moira Corfield

Anyone having trouble booking flights this morning. Keeps coming up with error and has now hung upo

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24 July 2022 09:07:00 Kayleigh

Iv lost my £60 rain check vouchers has anyone got 2 I can have

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24 July 2022 06:07:00 Guest

Me and my partner have booked a holiday and have noticed that my date of birth is wrong by 1 year. We fly out in 2 weeks what do I do now?

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24 July 2022 04:07:00 Gethyn Morgan

Why can I not check in online. We fly on Tuesday at 1:40pm. Online checking is being refused

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24 July 2022 01:07:00 Pete Messent

Jet 2 have just told me our holiday hotel can only give us a one hour slot a day! I want to cancel with no penalty on the grounds of mis-selling. But there is no way to get through to them! No one answers phone, email box full, whatsapp hopeless. Any advice

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22 July 2022 04:07:00 Guest

I claimed on 1st June, still waiting. Not answering phones or replying to emails. Initially they said would reply within 28 days, then within 6 weeks, now saying within 12 weeks!

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22 July 2022 12:07:00 Guest

Have recently booked with Jet 2 and now trying to contact them with a question regarding my payments .... Jet 2 are a nightmare, I have called on 5 occasions over 2 days, cannot get to speak to anyone, calls on hold in excess 30 minutes. So glad it's not an emergency !!!! Also sent email to reservations, bounced back inbox is full !!!!!!

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21 July 2022 03:07:00 Guest

Guest : Guest : Has anyone received flight delay compensation for over 3 hours? Claimed on 29/05/22 for three hour delay - still waiting!

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20 July 2022 11:07:00 Guest

Guest : Unable to do online checking. Thankfully not going for 21 days but still. Anyone else having problems? Having the same issue with online checkin - flying to Crete on Friday. States "there was a problem with your request please try again later"

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20 July 2022 11:07:00 Guest

Unable to do online checking. Thankfully not going for 21 days but still. Anyone else having problems?

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20 July 2022 04:07:00 anna

Guest : Boarding passes will not download on Jet 2 App - flying tomorrow. Guest : I cant access my boarding pass at all after checking in online. Ive tried everything - multiple different devices, on the app/browser/text/email, but nothings working. Was on hold for an hour and a half earlier with no answer and have dmd on Twitter as well. Can anyone advice please? Did you manage to sort it? i have the same problem, the boarding passes wont download at all. ;-(

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20 July 2022 02:07:00 Guest

Guest : Has anyone received flight delay compensation for over 3 hours? Claimed on 29/05/22 for three hour delay - still waiting!

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19 July 2022 09:07:00 Guest

Did you get these sorted at the airport - we are the same Guest : Boarding passes will not download on Jet 2 App - flying tomorrow.

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18 July 2022 03:07:00 Guest

Boarding passes will not download on Jet 2 App - flying tomorrow.

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18 July 2022 01:07:00 Guest

Why isnt the app working ? Just tells me ooops there's a problem check your in Internet connection?

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15 July 2022 10:07:00 Anne

I have just checked in with jet2 and i cannot download the boarding passes.. It keeps loading and loading... Whats going on? Any advice?

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09 July 2022 07:07:00 Guest

Just checked in for a flight on Friday chose to print boarding passes, passes download but can't print.

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09 July 2022 11:07:00 Susan B

I've been paying monthly for holiday in September and final payment was not taken. Had email saying that if not paid in 7 days holiday would be cancelled. I've paid £2200 so far! Can't contact Jet2 by phone or email. Same has happened to friend who is going with us. What's going on?🤬

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08 July 2022 10:07:00 Guest

I have checked in online but cannot download my boarding passes

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08 July 2022 08:07:00 Guest

Tried to register for my jet 2 but it is saying my profile has already been used I think it must be on an obsolete email which i cant access.

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08 July 2022 12:07:00 Guest

I cant access my boarding pass at all after checking in online. Ive tried everything - multiple different devices, on the app/browser/text/email, but nothings working. Was on hold for an hour and a half earlier with no answer and have dmd on Twitter as well. Can anyone advice please?

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07 July 2022 12:07:00 Noel Higginbottom

Cannot open your Jet2.com app this morning? How am I meant to show boarding passes if you don't allow printing.?

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