Jet2.com Discussion

20 February 2020 04:02:00 Wendy Bridge

I have not been able to log on to "My booking" for several weeks, I have called Jet2 several times, they have now admitted they have a server problem. That's all very well but they can't tell me when it'll be fixed, it's really worrying me, I want to add meals, seats, baggage etc and what on earth happens if it's not fixed by the time I want to check-in!!!! I think they are fobbing me off hoping I'll go away.

15 February 2020 02:02:00 Graham Starkey

Am looking at Jet2 flights from Birmingham to Dalaman in May (not school holidays) and a return flight is £400 plus!! Why are they so expensive?

12 February 2020 11:02:00 Surinder

Hi We are booked onto Jet2 flight to Cyprus and have carry on luggage only. How are we going to get our razor/fluids like aftershave etc though with hand luggage? Or do we have to buy a hold bag at extortionate cost of £64?

23 January 2020 04:01:00 Guest

My ex friend has booked me a flight on her group booking. We are no longer in contact but I have booking details. Is it possible I can have my booking seperated from theirs please. I still want to use the flight but not with them. I have no way of contacting her.

12 January 2020 09:01:00 Guest

Anyone know why jet 2 has stopped direct Edinburgh to almeria.

05 January 2020 06:01:00 Guest

Has anyone got a rain check voucher . Or can tell me terms and conditions . Thanks

15 December 2019 04:12:00 S,lea

Sat here bhx flight delayed 5hours hungry thirsty lied to misinformed no information given not a jet 2 rep to be seen a scruffy piece of paper given for my complaint oh jet 2 is full of sixteen oh jet 2 is full of sxxt still waiting at 1.45 for further information

08 December 2019 02:12:00 Ron bev

Will jet 2 expand into South Wales and fly out of Cardiff in the future now that Thomas Cook has gone it would be a big boost to the area

26 November 2019 10:11:00 Guest

Guest steve w : Looked at a jet2 holiday yesterday for Turkey £484 in October. Today Thomas Cook goes bust and its £880 All there fares for winter 19 & summer 2020 have risen. by an astronomical amount.?? they will learn with empty seats.

22 November 2019 12:11:00 Guest

Anyone rec river compensation for jet 2 for flight delays. I have sent 3 letters over 3 months and find ext asked for more info. Then another to say complaint will be dealt within strict order that was 6 weeks ago.

20 October 2019 10:10:00 JD

Anyone having problems booking in online. Keep getting message "all passengers need to book in at airport".

24 September 2019 12:09:00 Guest steve w

Looked at a jet2 holiday yesterday for Turkey £484 in October. Today Thomas Cook goes bust and its £880

08 September 2019 06:09:00 Guest

Is Jet2 still flying from Edinburgh to Almeria 2020?

11 June 2019 10:06:00 Guest

Guest : hi did anyone recieve compensation for delayed flight LS1465 28 MAY 2018 FROM STANSTEAD TO TURKEY

05 June 2019 03:06:00 agnes cook

when does jet2 put up their flights for next year

31 May 2019 11:05:00 Guest

I have booked on line with on the beach for 6 plane tickets I’ve made 2 silly spelling errors with regards my grandchildren’s names -passport details as of yet not given so I assume tickets have as yet not been created but am being told there will be a charge of £360 -is this normal -and would it be cheaper for me to let them print tickets with the names I’ve supplied and then change them with you before flying?

18 April 2019 11:04:00 Guest

I have boarding pass with miss instead of Mrs....what shall I do?

30 January 2019 01:01:00 Janice

I have a query regarding the cost of private transfers. When I made my booking in October I was charged around £69, now when I look at the same booking on the website it is showing around £23 as it has deducted the cost of the coach transfer. However, I have contacted Customer Services and they are saying the private transfer cost is on top, which I can understand, but your website is contradicting this. I am very confused.

06 January 2019 08:01:00 BARNETT LEVY

Guest : Anyone else having problems with Jet2 website? TRYING TO GET BOADING PASSES AND GIVE PASSPORT DETAILS FOR FEB 4TH. CANT FIND THE RIGHT PROGRAM TO BE ABLE TO DO THIS. CAN ANYONE HELP PLEASE

16 November 2018 02:11:00 Guest

QOUTE] Guest : Has anyone had their account hacked in the last week since booking flight tickets with Jet2? My dad did a couple of weeks ago. Hadn’t used his card for weeks , paid Jet2 and within a couple of hours of that payment going through a fraudulent payment was attempted . Does make you wonder ???

01 November 2018 10:11:00 lynne

hi chris we were on this flight email me lynne1321@gmail.com

01 November 2018 12:11:00 Guest

Can anyone suggest how to join Jet 2 travel club as all attempts show duplicate email error. Want to book flights with any possible discounts .

21 September 2018 10:09:00 John

Flew out of Edinburgh on Sat didnt arrive at hotel to 1 sunday morning. Been told i need to check out at 12.00 Saturday or can stay in room to 18.00 and pay 30 euros. Pick up is 19.55 on the Saturday. Hardly think this is fair especially as our room is free

12 September 2018 02:09:00 Colin

Ok we have got our boarding passes for going out, but how long dose it take for the return passes we are going for 3 weeks and cannot find the return boarding passes

08 September 2018 06:09:00 Guest

Has anyone had their account hacked in the last week since booking flight tickets with Jet2?

04 September 2018 11:09:00 Chris

Anyone delayed on both EMA to Antalya and return from Antalya to EMA end of may 2018 homeward flight delayed by 24hrs anyone had any joy with compensation claim

06 August 2018 01:08:00 Guest

hi did anyone recieve compensation for delayed flight LS1465 28 MAY 2018 FROM STANSTEAD TO TURKEY

31 May 2018 06:05:00 Morag Baird-Snell

I have tried unsuccessfully to contact Jet 2 by phone using several phone numbers. I seem to be in a loop where no one picks up and there is no indication of where I am in the queue. Is jet 2 profiting out of these numbers? I need to contact them urgently for assistance at the airport in . Not a happy customer.

31 May 2018 09:05:00 John

Does anybody else think it's about time they started breath testing people before allowing them on the plane ?? Also stop the stupid jingles surly this type of drunken party music is as bad as just saying turn up drink we Love it, never mind the other people on the plane.???????

21 May 2018 11:05:00 Leske

Why are flights still so expensive for January 2019 compared to last year even when Monarch went bust?

14 May 2018 10:05:00 Catherine

I did contact Jet 2 who refused to pay compensation for this flight. I contacted a no claims company and they are taking it to court so will be a long process. Have you had any luck?

14 May 2018 10:05:00 Guest

Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.

26 February 2018 03:02:00 Guest unsure

delayed 3oct2017 not sure exactly how long, they said 2hrs when we arrived at malaga to return to manchester . ended up over three hours. no vouchers, no drink, no further info until we got on the plane then there was a technical problem .how can i find out the delay total time. i dont have my paperwork now .was not aware i had any redress

14 February 2018 06:02:00 Guest

Hi I was on flight LS456 from Lanzarote on 11/03/17 we were kept on the runway before departure for well over 3 hours, has anyone managed to claim from Jet2?

04 February 2018 12:02:00 Noreason

Delayed flight malaga to manchester 3 october 2017 anyone know the reason I know there was a technical issue when we boarded not sure what the three hour delay was just said there was a problem at madiera and there was a two hour delay which turned into three hours

28 December 2017 04:12:00 Guest

Anyone else having problems with Jet2 website?

08 December 2017 11:12:00 Guest

Anyone receive compensation for flight cancellation Tenerife South 27 th June 2017

21 November 2017 03:11:00 Guest

Anyone on the flight ls 896 from Antalya on the 19/10/2017 heard anything our flight was cancelled

14 November 2017 10:11:00 SU535

Neil Harris Bad weather, a strike are not valid reasons for the refusal of the compensation in the flight delay, given by the air carrier, if any, if it was affected the passenger's pocket anywhere. You are entitled to cliam via the authority in your country or in any country, where the flight had been passed through.

13 November 2017 11:11:00 Neil Harris

Hi It seems as tho many claims were made on 3/10/17. I was delayed 7 Hours on LS1215 flight from BHX to ALC. At the time they said bad weather the night before in the Canaries caused the delay. I have claimed and now they say it was due to strike action by the ATC and so can not claim!!!! Anyone else had this can anyone offer help? Cheers Neil

13 November 2017 02:11:00 SU535

Guest mary : Once the air carrier had chanched their flight in 7 hours, you are entitled to get compensation from them. In this case, you are entitled to claim the "standard"compensation from the air carrier irrepsective of their police via the UK civil aviatot authorirty by submitting a clean complaint. You can add 80 pounds, paid for their error, in the same claim.

11 November 2017 03:11:00 Guest mary

I did not finish my previous message only to say I paid £120 deposit to jet2 I asked to change my flight they said I could but would charge £80 pound admin, they informed me they due to company policy they could not give my deposit back I was very upset, my husband and I are pensioners and due to medical issues we only book a.m flights not p.m flights Guest mary : I booked a holiday for my husband and I for 30th August 2018 a week in Croatia for our 50th wedding anniversary a month later I received a message informing us our flights have been moved by 7 hours each way. I contacted jet2 they informed me it was the airline and not there fault, I told them I did not want late night flights arriving at Croatia 9-30pm and arriving back at 10-15pm to Manchester

11 November 2017 03:11:00 Guest mary

I booked a holiday for my husband and I for 30th August 2018 a week in Croatia for our 50th wedding anniversary a month later I received a message informing us our flights have been moved by 7 hours each way. I contacted jet2 they informed me it was the airline and not there fault, I told them I did not want late night flights arriving at Croatia 9-30pm and arriving back at 10-15pm to Manchester

06 November 2017 02:11:00 Sean Murphy

Anyone delayed on flight LS1405 from Stansted to Malaga on the 03/10/17 as pursuing claim for delayed departure any help would be appreciated.

03 November 2017 03:11:00 fletcher49

We have just received a cheque from Jet2 with regard to our delayed flight LS 917 on 3/10/13 totaling £716.50 (compensation for 2 people). We also got a refund of £15.00 for the pre booked seats we did not get when switched to a different plane. Can't complain about the time taken for them to sort this out. Sent them letter with details, boarding passes etc on 16/10/17, received confirmation of receipt of claim on 24/10/17 (letter dated 23/10/17) and today received cheque (dated 25/10/17). Hope everyone else is dealt with in similar timescale.

25 October 2017 10:10:00 Patrick Else

We are pursuing delay claim for the delay to LS917 Manchester to Tenerife, both directly and via Resolver, we have additional issues re this holiday, hotel change 3 days before we flew out,but in correspondence on that, Customer Services confirmed delay duet mechanical issues. Therefore any claim for delay should beaccepted

25 October 2017 10:10:00 Guest

Kevin Fletcher : Would be interested to hear from anyone who was on Jet2 LS917 from Manchester to Tenerife on Tuesday 3/10/17 to compare notes on progress of compensation claim. Never had any problems with Jet2 before (only used occasionally) but this flight delayed 7.5 hours and getting any information from staff at their information desk in the airport was like pulling teeth. I got the impression that the staff were scared to say anything at all for fear of saying something that could make compensation more likely. Kevin, my wife and I were due to fly on LS917 and I am currently pursuing delay claim. They have recieved it in writing, which has been confirmed via Resolver. (the MSE complaints support) not by them direct. This was not a good holiday from start to fInishmore , they changed our hotel 3 days before we flew, so pursuing that as well

16 October 2017 07:10:00 fletcher49

Would be interested to hear from anyone who was on Jet2 LS917 from Manchester to Tenerife on Tuesday 3/10/17 to compare notes on progress of compensation claim. Never had any problems with Jet2 before (only used occasionally) but this flight delayed 7.5 hours and getting any information from staff at their information desk in the airport was like pulling teeth. I got the impression that the staff were scared to say anything at all for fear of saying something that could make compensation more likely.

10 October 2017 12:10:00 witchjo

Hi I was delayed 26 hours on the same night as you flying to Leeds with Jet2. I put a claim in through the Martin Lewis website with RESOLVA, but Jet2 will only deal with letters so that was a * of time. I then used some templates and told them I would be filing a claim in small claims court if I did not receive compensation within 14 days. Still saying it was weather. I don't think the CAA can help because airlines are now signing up with these ADR (Airline dispute resolution) companies to sort things out, about the only company not to sign up is Jet2. So after a lot of research the general consensus is to use a no win no fee flight delay claim company. I have used claim4flights (again after researching), they think I have an excellent case and are very confident about my claim? It has been passed onto a solicitor at no extra cost to me and I am waiting to hear. I never want to experience that again, sleeping in the airport til 4.30am then getting taken to a hotel for 2 hours sleep! I'll let you know if I have any luck and fingers crossed for you Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2. Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.

30 September 2017 06:09:00 Heather

Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.