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25 September 2022 10:09:00 Guest

Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. Ive phoned them and they say my claim was logged 12 weeks tomorrow and I havent heard anything either , we were on the in bound flight home over 5 hours late .

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25 September 2022 01:09:00 Michael

Printed the bording pass and it is printed quite large. to large to use at airport scanner how do I print smaller? I use my photos copy at the airport witch is ok but I like a printed copy as well

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25 September 2022 01:09:00 Guest

Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now.

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24 September 2022 10:09:00 Sue

Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay .

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23 September 2022 02:09:00 Guest

LS944 - Larnaca to Manchester - 18th June 2022 - denied compensation - Upon arrival at Larnaca airport in the afternoon of 18th June we were advised the flight due to leave at 22:50 would be delayed until around 1:15am on 19th June. After waiting around and sleeping on the airport floor it was announced that the flight was cancelled due to the pilot exceeding his flying hours. Had the flight have left at the original scheduled time of 22:50 we would not have returned to Manchester by 1:15am meaning the pilot would have exceeded his flying hours even if we had departed on time. The flight was displayed as cancelled on the information board in the airport gate and we eventually departed at around 15:30pm on 19th June. Jet2 staff were not honest with us, they would have known that the pilot was unable to fly. We were only advised the flight was cancelled after sleeping on the floor of the airport gate until 2.05am. Myself and my partner Jack have both submitted compensation claims with jet2 holidays and have both received the same generic response stating that as the delay was caused by extraordinary circumstances compensation is not payable.

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22 September 2022 06:09:00 Guest

Was this the flight from Almeria to Birmingham? Joanne : Had a claim for a 5 hour delay rejected today. I wonder if they ever voluntarily pay out a claim.

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21 September 2022 08:09:00 Steve Talbot

We were delayed by 27 hours in June coming back from Malaga . I claimed over 12 weeks ago and still havent received anything . Last Friday we were delayed again this time from Palma . 4 hours on this occasion. Im thinking is there any point in even bothering claiming for this one .

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20 September 2022 07:09:00 Matt Smith

Hello, I was on flight LS1204 from Malaga on Monday 13th June.It was badly delayed. Has anyone else had com yet?

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20 September 2022 06:09:00 Harriet

Hi, I had a flight back to Manchester from Corfu 2 weeks ago and 20 passengers including myself were denied boarding as a smaller aircraft had been sent instead therefore we had to make our own arrangements to get home. Does anyone know if I am entitled to compensation or will they just refund the flight and pay for the alternative one we had to source with TUI? Thanks

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20 September 2022 01:09:00 sue

Anyone still waiting for compensation flight from corfu to Stanstead on 18th june I have messaged 5 times now same response looking in to it. Its a joke

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19 September 2022 03:09:00 Deb C

Hi, our flight on 03/06/22, LS944 Larnaca to Manchester, was delayed till the next day. Jet2 are saying its extraordinary circumstances as a third party food and drink supplier delayed uploading food and drink on the outbound flight from Manchester, therefore not their fault. Can anyone help? Many thanks.

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19 September 2022 11:09:00 Peter Hancock

We were delayed over 3 hours on 20th June 2022 on flight LS1530 from Palma to Stansted and have been refused compensation on the grounds of exceptional circumstances. Does anyone have any details of the delay cause please? TIA

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18 September 2022 01:09:00 Guest

Guest : Karen McDemott : My son put in a claim for flight LS1288 from Palma to Birmingham on 20th June which was delayed to the next day .Told because it was due to air traffic control no compensation yet was told on the day it was due to crew running over their hours .Anyone else received any info on this flight ? I was on this flight. Reply from Jet2 on 13th September - The cause of the delay your flight, in excess of three hours, was Air Traffic Control restrictions beyond our control. Under EC Regulation 261/2004 (the Regulation) (as amended by UK law), compensation is not payable if the delay was caused by extraordinary circumstances. The Regulation and the pertaining case law, in particular, Blanche vs Easyjet, is clear that Air Traffic Control delays constitute extraordinary circumstances for the purposes of the Regulation, and your claim is therefore ineligible for compensation - not sure how Airline operational issues come under Air Traffic Control???

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18 September 2022 01:09:00 Guest

Karen McDemott : My son put in a claim for flight LS1288 from Palma to Birmingham on 20th June which was delayed to the next day .Told because it was due to air traffic control no compensation yet was told on the day it was due to crew running over their hours .Anyone else received any info on this flight ?

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17 September 2022 12:09:00 Guest

I want to get on a flight to barcelona this thursday. It is showing full, but i know there will be cancellations and no shows. How do i get a seat?

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17 September 2022 01:09:00 Guest

Gail Jones : Has anyone received compensation for flight LS1260 5th June Las Palmas to BHX (delayed overnight til 6th June). I have not had any response and its been 12 weeks now! Same flight. We have had automated emails but nothing more.

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17 September 2022 01:09:00 Kerry

We were on the same flight. We've had 3 or 4 automated emails saying we're still looking into it but nothing now for weeks.

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16 September 2022 12:09:00 dgam57

Question re packing a cycle. Jet2 website says: box, cardboard or 'other suitable material' . I've used heavy duty plastic bags with other airlines: has anyone successfully done that with Jet 2 ?

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15 September 2022 11:09:00 Karen McDemott

My son put in a claim for flight LS1288 from Palma to Birmingham on 20th June which was delayed to the next day .Told because it was due to air traffic control no compensation yet was told on the day it was due to crew running over their hours .Anyone else received any info on this flight ?

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14 September 2022 10:09:00 Guest

Cannot change flights on Jet2 app - Manage my Booking - error every time says - We'd love to let you continue but first please select your going out dat / coming back date. There is nowhere to do this.

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14 September 2022 06:09:00 Joanne

Had a claim for a 5 hour delay rejected today. I wonder if they ever voluntarily pay out a claim.

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13 September 2022 08:09:00 Guest

Anyone had problem with Jet2 taking payment for booking online but system freezing before booking confirmed saying theres error but not what error is. Problem seemed to happen when my bank made me verify the payment in their app. It only took seconds as I have Face ID but Jet2 system froze having taken payment from my cc. I rang next day to query no booking confirmation to be told I wasnt booked and it would be an additional £48 for same holiday as live prices had changed. When I complained they said I could have refund if not happy but as we are travelling with others who got booked ( using PayPal which didnt require verification through their bank) I had to book. I raised complaint but basically been told tough go to ABTA. Why didnt their system time me out before accepting payment so I could have tried again? Anyone else had this happen

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13 September 2022 04:09:00 Debbie T

Hi has anyone received compensation from Jet2 for the overnight delay on 21 June 2022 Santorini to Stansted LS1616? I received confirmation of the two claims, one for our flights and one for our lunch, the email confirmation stated that the Jet2 claim could take 10 weeks and its now been 12 weeks today?

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11 September 2022 11:09:00 Guest

No middle name on ticket is this ok

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11 September 2022 10:09:00 C.AMarson

I am trying to make a booking for January to Malaga have put in all the details and checked them but keep getting the error msg at checkout.any advice ??

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10 September 2022 08:09:00 Jane

Been waiting 13 weeks for delay compensation response! Standard response from whatsapp - it's in your interest to wait for a response for a positive outcome (What!) Just being fobbed off. Going to contact solicitor next week.

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10 September 2022 01:09:00 Amanda

I made a claim over 12 weeks ago for a delayed flight over 3hours. I received confirmation but am still waiting. Tried calling but no option for claims. What can I do?

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09 September 2022 08:09:00 Dawn clarke

I'm trying to retrieve my booking reference from our flight in May but I have deleted the emails?? How can I do this there must be a way ??

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09 September 2022 06:09:00 Guest

Answering telephone

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09 September 2022 06:09:00 Guest

Changing seats on Jet2 flights

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09 September 2022 06:09:00 L

Placed a compensation claim 11 weeks ago. Today they emailed me rejecting it. We were told at the airport, it was due to operational issues on Jet2s side. They blamed the airport- Unfortunately, whilst we were well prepared, a large number of other airlines and third parties (including Airports, ground handlers and fuel suppliers, for example) were not well resourced. They blamed Russia. For a flight I booked 24 hours before. This, in part, has been caused by a significant area of airspace being closed over Russia and Ukraine, causing flights to re-route across central Europe I am taking this to the CAA and try and get them to review it. Anyone else been fobbed off?

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09 September 2022 07:09:00 DawnM

Gail Jones : Has anyone received compensation for flight LS1260 5th June Las Palmas to BHX (delayed overnight til 6th June). I have not had any response and its been 12 weeks now! I have the same problem, flight edi to rho on 18th June. We were delayed a full 24 hrs. Applied for comp whilst on holiday, contacted customer services again, nothing!

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08 September 2022 04:09:00 Annie

After a long delay for our flight home in June, I have submitted my claim to Jet 2 twice and had nothing. Is this normal? I spoke to a Tui customer recently who received compensation for a 3.5 hour delay the following day!

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07 September 2022 08:09:00 Guest

Has anyone actually ever successfully got a compensation claim? Seems a joke

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06 September 2022 10:09:00 Saffron Hardy

We are going to Tenerife on Friday it will not let me check in on line say there are no seats?

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06 September 2022 05:09:00 Guest

Same problem

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06 September 2022 01:09:00 Guest

Also unable to view boarding passes on app

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05 September 2022 10:09:00 Fred

I have checked in online and printed off boarding passes but they don't show on the jet2 app

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04 September 2022 10:09:00 Guest

Trying to access manage my booking through new Jet2 app on my iPhone, but just says unable to access on mobile. I never had a problem before updating app.

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01 September 2022 09:09:00 Gail Jones

Has anyone received compensation for flight LS1260 5th June Las Palmas to BHX (delayed overnight til 6th June). I have not had any response and its been 12 weeks now!

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31 August 2022 09:08:00 Guest

Has anyone received compensation from flight LS1274 from Zante to BHX from the 18th June ? Not heard anything after 10 weeks.

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31 August 2022 08:08:00 Guest

Was this a flight to Kos by any chance? We are still waiting..... Guest : Guest : Has anyone received flight delay compensation for over 3 hours? Claimed on 29/05/22 for three hour delay - still waiting!

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31 August 2022 03:08:00 Nigel

Iv put in for compensation on the 10/06/22 for a flight from Antalya flight number LS1810 iv sent 2 email to them and get nothing back filled out delays form still waiting not good service from them at all Chelle G : Hi has anyone else been refused compensation for delay to LS1239 to antalya on 4th June 2022. Just don't know what to do, we lost a whole day of our holiday and they say we're not entitled to any refund.

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29 August 2022 05:08:00 Chelle G

Hi has anyone else been refused compensation for delay to LS1239 to antalya on 4th June 2022. Just don't know what to do, we lost a whole day of our holiday and they say we're not entitled to any refund.

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29 August 2022 04:08:00 Liz

If I check in online with Jet2 and state a hold bag, but then only take carry on will there be a problem.

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27 August 2022 02:08:00 phil

does anyone know if you can add private transfer after the booking is complete i cant find it on man my booking please

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27 August 2022 11:08:00 Beck

It took 12 weeks exactly for our refusal to come through Guest : Hi, we put in a claim for same date, still no compensation, filled out form again and got a reply saying they are still dealing with it. They are taking long enough 😡

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27 August 2022 11:08:00 Guest

From the 5th June 2022 Beck : Anyone else been refused delay compensation on flight LS910 due to exceptional circumstances. Seems like a nice loophole for the airlines

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27 August 2022 11:08:00 Beck

Anyone else been refused delay compensation on flight LS910 due to exceptional circumstances. Seems like a nice loophole for the airlines

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26 August 2022 07:08:00 Guest

Hi, we put in a claim for same date, still no compensation, filled out form again and got a reply saying they are still dealing with it. They are taking long enough 😡

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