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Jet2.com Discussion

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06 December 2021 02:12:00 Guest

On hold for 2 hours and 32 mins then cut off - just a joke!!!

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06 December 2021 01:12:00 Guest

Is it better to make a group booking for a family of 4 (mum, dad, and 2 little kids) plus 2 grandparents or to book them seperately? We have the same flight and hotel but i/m worried about if one party gets Covid, would we have to cancel the holiday for everyone or could the non-affected people still go? Many thanks, Laura

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06 December 2021 12:12:00 Guest Caroline F

Did you get any response/resolution? I'm in the same boat. My 15yr old isn't eligible for his second jab in time for our holiday

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06 December 2021 12:12:00 Guest Caroline F

Due to fly to Tennerife on 1st Jan. My 15yr old now needs two jabs 14 days before departure but isn't eligible for his second for another seven weeks. We've tried booking it on line but it comes up as not eligible and his age group need their call up letter for a walk in vaccination. Anyone else in this situation or had any contact with Jet2 regarding similar?

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05 December 2021 10:12:00 Robert Law

I have been waiting since Thursday for someone to contact me via your WhatsApp message but nothing.I need to change my holiday dates and destination,how do I speak to someone?I cant get through on the phones?Have spent hours in hold?

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05 December 2021 07:12:00 Guest anne farnworth

Booking reference, 8899485/W21H. I have been trying to contact yourselves for the last two days, on hold for hours. I am due to fly tomorrow, but unable to go due to the covid situation, pcr test, isolation, mother in her 70s. I have put in a complaint, whats app yourselves, Facebook messenger and no response. It is disgusting that I am not being give options to do anything about the holiday. We are set to lose our money now, my mothers blood pressure as gone up quite a lot, due to all the stress. I am disgusted with the way we have been treated

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04 December 2021 04:12:00 Guestken britton

jet3 say you can change flights as long as destination & departure airports are the same.I have been on their site & phone for hours over three days the phone just plays music & once you get on internet comes back "aa unexpected problem has occurred" this goes on no matter how early or late you try.However if you want to buy a ticket your though in 2 minuets .some thing wrong dont you think Ken Britton

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01 December 2021 01:12:00 Guest

I can't tell you the frustration i have had with Jet 2 it's been going on for 2 years now and finally i am being refunded i have been dealing with Ben Lambert on a lot of emails and it's a joke, i ask for him to call me but no he sends an email to which i reply and then it takes another amount of days for him to reply! I can't believed what's going on with Jet 2 they were always a good company. So now i have received an email to say the refund has failed as the card i paid on has expired- obviously and i told them that would happen. They're saying i need to go through the instructions to get a refund etc but i do not have any of this information that they are saying and I'm telling Ben this and he's just ignoring me! I cannot express the upset and anger i have experienced going through jet 2 they have made my life a misery!! I just want my money back there customer service is a disgrace!! Never again!

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30 November 2021 10:11:00 Dave

Can anybody tell me legal term when company won't answer telephone are email yes not hard to guess Jet2 this must be the largest Cowboy company in the Universe why oh why has this so called company not been closed down

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30 November 2021 09:11:00 Guest

Tried to book flights for next year, got to the yellow payment box and confirmed but kept getting 'something went wrong' message at the top, all other boxes where highlighted green and treble checked everything, is there an issue at the moment, thanks

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30 November 2021 08:11:00 Guest

Trying to do online check in for return flight to uk on Thursday but it's saying we are already checked in and then asks for passenger locator form number but need seat number to complete PLF. Any advice appreciated

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30 November 2021 08:11:00 Samuel

Been trying to contact customer services all day no one answering on hold for over an hour now trying to talk to someone about the text they sent me last night asking me to contact you about travelling to spain with a 13 year old can I cancel holiday and get refund!!! Customer service shocking I will never be booking through jet 2 again

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30 November 2021 04:11:00 Guest

can you advise how i can make a booking for next year but the infant is due end of december so i have no name or birth date

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30 November 2021 03:11:00 joyce

im having the exact same problem tried for 2 days now please help or its a staycation for us Guest Martin : Hi just trying to book flights for next year, using promo which code expires today. When making payment get payment error. Any help or advice please. Having the same problem whether by app or on Jet2.com. Tried payment with several cards and it falls over at the end. Come in jet2, sort it out!

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30 November 2021 02:11:00 Guest

Travel on 11.12.21 but because of new restriction can't isolate so wanted to amend booking - however jet2 are still charging us a full 150.00 each to amend the holiday under their normal T & C. However it seems that TUI & easy jet are offering this for free. Shame on Jet 2 - i have always been loyal traveller with them - but this has changed my view of them

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30 November 2021 01:11:00 mr spencer

on hold for over an hour now trying to talk to someone about the text you sent me last night asking me to contact you about travelling to spain with a 12 year old... shocking you cannot plan ahead and staff accordingly for the obvious demand today!

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29 November 2021 11:11:00 Guest

Guest : How much notice do you have to give to change a holiday date? Can it be as close as a couple of days??

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29 November 2021 08:11:00 Guest

Guest : having trouble with app let's me on ok but will not let me go into manage my bookings

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29 November 2021 06:11:00 Guest

How much notice do you have to give to change a holiday date? Can it be as close as a couple of days??

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29 November 2021 06:11:00 Clair

Hi, a while back Jet2 announced that they would be offering a service from Manchester to Toulouse from May 2022. Flights were available to book from this autumn. However when I checked last week it's now saying that they do not operate this service. Can anyone clarify please?

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29 November 2021 05:11:00 Guest

having trouble with app let's me on ok but will not let me go into manage my bookings

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26 November 2021 10:11:00 Guest Del

Guest Martin : Hi just trying to book flights for next year, using promo which code expires today. When making payment get payment error. Any help or advice please. Having the same problem whether by app or on Jet2.com. Tried payment with several cards and it falls over at the end. Come in jet2, sort it out!

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26 November 2021 05:11:00 Guest Rod

Having booked a holiday to Tenerife for 8th Jan2022 the only paperwork I have at this moment states that we will depart from and return to T1 Manchester. As this booking was made in Dec 2020 could anyone tell me if these flights will still be using T1 or will it now be using T2? I sent this query to Jet2 weeks ago but have not had a reply.

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25 November 2021 12:11:00 Guest Martin

Hi just trying to book flights for next year, using promo which code expires today. When making payment get payment error. Any help or advice please

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21 November 2021 10:11:00 Guest

Guest : Im having the same problem Guest : Hi there I cannot open the jet2 app on my iPhone. It was working fine earlier in the week. I have restarted my phone. Ive also tried deleting it and downloading it again. Its still not working. Any ideas? Just go on the Web to Jet2, it'll be fine there.

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21 November 2021 10:11:00 Guest

Guest : The app is working but it wont let me view or download boarding pass. It says to come back within 48 hours of my flight when I can complete passenger locator form. Ive already done PLF and flight is tomorrow Any ideas? It's when youre landing 48 hours before, not when you take off. ie if you're landing 7.20pm, you fill in locator form after 7. 20pm 48 hrs before. I did it OK in lanzarote 2 weeks ago, I'm going back next week. Good luck.

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21 November 2021 11:11:00 Guest

The app is working but it wont let me view or download boarding pass. It says to come back within 48 hours of my flight when I can complete passenger locator form. Ive already done PLF and flight is tomorrow Any ideas?

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21 November 2021 01:11:00 Guest

Yes same issue here. iPad and iPhone. Guest : Michael Hill : Jet 2 app not working on any platform. Is anyone else having the same problem.yes Michael Hill : Jet 2 app not working on any platform. Is anyone else having the same problem. same problem, can't complete locator form due to this

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18 November 2021 07:11:00 Guest

Michael Hill : Jet 2 app not working on any platform. Is anyone else having the same problem.yes Michael Hill : Jet 2 app not working on any platform. Is anyone else having the same problem. same problem, can't complete locator form due to this

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18 November 2021 02:11:00 Michael Hill

Jet 2 app not working on any platform. Is anyone else having the same problem.

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18 November 2021 12:11:00 Guest

Im having the same problem Guest : Hi there I cannot open the jet2 app on my iPhone. It was working fine earlier in the week. I have restarted my phone. Ive also tried deleting it and downloading it again. Its still not working. Any ideas?

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18 November 2021 01:11:00 Guest

Hi there I cannot open the jet2 app on my iPhone. It was working fine earlier in the week. I have restarted my phone. Ive also tried deleting it and downloading it again. Its still not working. Any ideas?

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17 November 2021 09:11:00 Guest

Guest : Hi, Can anyone help?? I registered with the jet2 club a few days ago, but still havent received a 15% discount voucher - how long do you normally have to wait? X thank you in advance! Has anyone received an email with this discount ??

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17 November 2021 09:11:00 Guest

Guest : Hi, Can anyone help?? I registered with the jet2 club a few days ago, but still havent received a 15% discount voucher - how long do you normally have to wait? X thank you in advance!

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16 November 2021 03:11:00 Guest

Karon : I am due to go on holiday in 15 days, but there is no option to do an online check-in on the Manage my holiday page. Why is that? you have to wait 14 days before you fly. I'm off in 15 days too. Just spent a month in Puerto del carmen.

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16 November 2021 02:11:00 Guest

Guest : Guest : Ive checked in online a couple of days ago and now need my boarding passes , Ive filled in passenger locator forms but cant find where to put the reference number in order to download boarding passes?

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14 November 2021 02:11:00 Guest

Guest : Hi Has anyone received a 15% discount code of flights today? Thanks Don't know anyone who has actually had an email with the advertised 15% discount code.

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14 November 2021 02:11:00 Tracey D

Hi, I have a few questions regarding villa holidays. Just wondered what the situation was with regarding changing bedding and towels etc. we are looking at Villas las Bouganvillas in Playa Blanca, Lanzarote. Sorry for a probably obvious question, but never done a villa holiday before. Thanks.

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13 November 2021 06:11:00 Anthony Jones

Anybody know what's happened to Jet 2 flights to Lisbon. They put the city on their City Breaks page, but system does not show any flights.

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13 November 2021 12:11:00 Guest

Guest : I have completed locator forms but jet2 app saying I cant download boarding passes until I complete locator forms

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12 November 2021 03:11:00 Karon

I am due to go on holiday in 15 days, but there is no option to do an online check-in on the Manage my holiday page. Why is that?

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10 November 2021 12:11:00 Guest

Hi, Can anyone help?? I registered with the jet2 club a few days ago, but still havent received a 15% discount voucher - how long do you normally have to wait? X thank you in advance!

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08 November 2021 10:11:00 Guest

Just tried to log in to print off boarding passes but comes up with some error code

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08 November 2021 12:11:00 NEWMAN

We are trying to check in on line from Antalya going to Birmingham tomorrow keep say detail not correct

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07 November 2021 07:11:00 Sharon

I'm having the same issue, been trying for days whilst on holiday in Tenerife and still saying I need to check what I've submitted which is correct. It's the stupid Jet2 online system which is shocking. You can't even go into Manage my booking to add things even if you want to!!!! Please Jet2 get your act together.

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07 November 2021 10:11:00 Guest

I am trying to check in i put the correct details and thee system write that my details are wrong. I am sure that my details are correct. im flying todaay afternoon from Larnaka airport and i need to do it now.

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07 November 2021 02:11:00 Guest

Cant get into online check in! Added correct information but it just keeps saying in red box check ref, name date!!!!!!! Getting nowhere!!!! So frustrated.

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06 November 2021 06:11:00 Guest

Im entering correct details but it keeps saying make sure you enter correct ref, name , date.

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06 November 2021 12:11:00 Guest

Jet2 app not loading on my iphone. Have rebooted phone, and deleted/reinstalled the app, but no go.

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05 November 2021 10:11:00 Guest

Anyone have a discount for prebooking seats?

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