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Jet2.com Discussion
Hi tying to rectify a spelling error on my daughters booking been holding for two nights. Booked through edreams. We have no confirmation email from Jet2 to amend the booking. We fly on the 24th please help
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Been trying for the last 4 days for 1hr 30 each time to get through to rearrange my holiday after my partner passed away and still nothing its a bit of a joke can't see why you can't go into a travel agent but they said I had to do it over the phone as it was booked on line
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Guest : I was having same problem of waiting hours on phone and getting nowhere. Handy tip is, phone the second the help line opens at 8am.I managed to get through on 5 mins. Good luck.Many thanks for taking the time and trouble to reply to my post. I have lost confidence in Jet2. There is something seriously wrong with a company which makes life so difficult for its customers and potential customers. I want to give them my money but they don't want it.
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Could someone please call me back. asap. l have tried since last week numerous times spending over an hour on the phone each time. It's regarding holiday insurance which I took out when I booked the holiday and need to speak to an advisor as a matter if urgency. Please call Louise Khan on 07985725791
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I was having same problem of waiting hours on phone and getting nowhere. Handy tip is, phone the second the help line opens at 8am.I managed to get through on 5 mins. Good luck.
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I have been trying all day to get through to Jet2 to book a return flight to Palma, Mallorca, for September 2022 but no one is picking up. I booked the flight online but I understand from my bank that Jet2 are not processing the payment. Have Jet2 stopped trading?
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Guest : Guest : Go on pre travel service and hang on you will eventually get to speak to somone I did today after about 25 minutes Yes, that's the only way. I confirm Paolo This is what you have to do. Put phone on speaker and Hang on in
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Does anyone know if I need to fill out passenger locator forms for Switzerland and France if I'm flying to Geneva to ski in France ??
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We’re trying to change a booking with jet2. We’ve phoned multiple times over past few weeks and been on hold for ages really struggling to get hold of anyone and emails not being answered.
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Does anyone know how to speak with an operator at jet2?! I have been on hold for over 2 hours, still no one has answered?!! Thought I may have contacted the wrong number but don’t want to hang up to start the torture again! There live chat is never available and I haven’t received a response to my emails.
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Paolo : Having changed booking online I needed to add my previous paid seats (you can't do it online but only by phone). The customer service really didn't answer. I tried for two days remaining on hold listening to their distorced music for hours. Then, following an advice found in one message below, I contacted the special assistance number and finally succeeded in speaking to someone, a very kind person who helped me and added freely the seats to my booking without any problem. Things seem to be returning to better times. Unfortunately there are many numpties travelling that refuse to "Read the instructions"
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Guest : Capt kirk any aircraft experts on here ,jet2 flights on return to skiathos always refuel this year the airline are saying no refuel on return as the same aircraft 737s are in operation can anyone give any reasons for this
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Trying to cancel holiday through manage my booking but web page not available. Is there any way to get through already spent 4 hours trying to get through at various times
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Guest : Go on pre travel service and hang on you will eventually get to speak to somone I did today after about 25 minutes Yes, that's the only way. I confirm Paolo
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Having changed booking online I needed to add my previous paid seats (you can't do it online but only by phone). The customer service really didn't answer. I tried for two days remaining on hold listening to their distorced music for hours. Then, following an advice found in one message below, I contacted the special assistance number and finally succeeded in speaking to someone, a very kind person who helped me and added freely the seats to my booking without any problem.
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Has anyone managed to change their flight dates online via Manage Booking? Like others, spent too much time on the phone and cannot get through….
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Guest : Why isn't manage my booking logging me in?!! Ahhhhh anyone else? There are 2 different pages called manage my booking. One for holidays One for flights. You can only log in to the correct page. Flight Soon? Remember 48 hours and less for Locator Form. No UK gov approved 2 day test code = no completion of PLFORM =No boarding pass. Get in a computer. phone tiny text will lead to a sh**tstorm if you make syntax errors.
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just wondering if someone would be kind enough to answer can i take a small backpack with me alongside my 10kg hand luggage please respond as soon as you can thank you x
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Why are jet 2 not answering any emails or WhatsApp messages does anyone know if check in only opens at a certain time it’s impossible to get an answer from jet 2!
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Have spent nearly an hour on the phone trying to contact jet2 but gave up! They have charged me twice for coach transfers so wanted a small refund. Any other way other than spending a fortune waiting for phone answering please?
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Go on pre travel service and hang on you will eventually get to speak to somone I did today after about 25 minutes
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I have paid for a flight to Geneva and I have received no booking confirmation. I have spent hours on hold to customer services, I can’t get through to anyone. I have tried there Whatsapp Bot which is totally useless. I am at a loss!
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How do you input passenger locator reference number as I cannot find where to do this in order to generate a boarding card
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Guest : Having problems with my log in details and app to change flight. Does Jet 2 even have customer service? Sat on the phone on hold for 2 hours then was disconnected!! I cant access any way and no one answers the phone. This is unacceptable Hi I am having trouble logging in too even though the details are right and I've been able to log in before... Have you had any luck yet?
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Bmac : The link on manage my booking to change a passenger surname doesn't work - takes you to change contact details of lead passenger which is not what is required. My computer auto-corrected one of the kid's surnames to something other than all the other surnames on the booking. My mistake obviously, but I would like to change it so he can get on the plane. If they aren't going to answer their phones, at least get the website right ffs - it's not difficult. have you had any luck with this? Trying to do the same as i put surname wrong for one of passengers but ive been on hold for hours and still cant figure it out on the website!
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Having problems with my log in details and app to change flight. Does Jet 2 even have customer service? Sat on the phone on hold for 2 hours then was disconnected!! I cant access any way and no one answers the phone. This is unacceptable
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Having problems with my log in details and app to change flight. Does Jet 2 even have customer service? Sat on the phone on hold for 2 hours then was disconnected!!
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Guest : Is anyone having trouble logging into jet2. Com to manage their booking. The details are all correct and I was able to log in a few weeks ago. I have tried different browsers and nothing let's me in Have been trying to contact customer services by phone,email and WhatsApp since yesterday morning no response to anything- spent hours on hold on phone
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Is anyone having trouble logging into jet2. Com to manage their booking. The details are all correct and I was able to log in a few weeks ago. I have tried different browsers and nothing let's me in
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just o allay your fears, reading your comments decided to extend my final payment to March via website, all went through perfect. Cannot see a problem. Thanks for the scare !
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having this exact same problem now, did you figure out how to do it?? Guest : Guest : why can i not change flight date on manage my booking jet2
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We were able to move flights on-line from a cancelled trip in December to later in the year. Advised moving the seats themselves required a call. Since them I've spent a cumulative 4.5 hours on hold. Completely useless.
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Does everyone think there going bust people cant get bording passes or get any download from them and cant get them to answer there phones this has been going on for some time now also people have missed there flights
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Does anyone know why after input of passport details on Jet 2's online section - it hasn't taken me to seats and no boarding pass information to print?
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Jet2 have taken payment from my Monzo card, or it is “pending” however money is no longer in my account to access. However I have no email confirmation of my booking and it has been a few hours now. Anyone got any suggestions or help? Thank you in advance
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Did you ever get through? Guest : I'm trying to amend my flights as my son can't have his second vaccination in time for our trip, despite us being triple vaccinated! I've tried calling numerous times be put on hold for over an hour and still having no luck to speak with someone. I've used the WhatsApp chatbot and still had no response...not sure what else I can do??? If anyone can give me any advice on what to try next I'd appreciate it?! We are scheduled to fly to Tenerife 10th Feb.
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Has anyone yet managed to get through to jet2. I need to change my departure date. Been trying for a week. Phone sat waiting on hold for hours, what’s app and 3 online forms. Very disappointing customer service to not respond to customers or answer the phone
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Have Jet2 gone to the wall or all of the customer service been made redundant , booked with Jet2 for many years but sorry to say that they seem to have gone lower than Ryan Air in all departments , at least with Ryan Air you knew what to expect.
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I have been trying for hours and hours to get someone to answer my telephone calls to cancel holiday in March before the balance is taken from my account. No answer. Last night the message on their answer phone said that they had reduced the time available for calls in order to help with the health and wellbeing of their very busy staff!!! Impossible to cancel online via Manage My Bookings. Have decided to go to my bank and try to block the payment being taken from my account. It’s guaranteed that Jet2 will be in touch with me immediately when that happens. I am very disappointed with the Customer Care section of Jet2. Have always been impressed with them until now. Perhaps some sort of explanation should be included in their recorded telephone messages so that we can all relax a bit.
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Guest : Can't get through on the phone or cancel holiday online! What is going on with Jet 2. Their Customer Service used to be outstanding!! Jet2.com are in debt 345 million, but feel optimistic.
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Can't get through on the phone or cancel holiday online! What is going on with Jet 2. Their Customer Service used to be outstanding!!
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What’s going on with app been trying for days to make a payment sayingbjnable to update your booking
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