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Jet2.com Discussion
Tried to book flights yesterday cards declined, bank said no problem. Tried again this morning, same thing. Phoned to book instead, price quoted nearly £200 more than the website price! Told "prices go up" went back online and price was same as yesterday £200 cheaper than on phone, tried to book online this morning at the price quoted at £200 cheaper than phone and declined again!
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has anyone received their compensation for LS876 flight, 13th July Manchester to Faro (the Algarve) it was delayed due to technical fault on the plane and had to get onto another plane
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Online check-in not working from UK at www.jet2.com/ please fix it, As you will charge at the airport.
Tried to book flights today, on three occasions card payment was declined, using two different banks phoned both bank, no problem their end! Jet2 deny any problems, but clearly other customers had issues this weekend!
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Winter Sun .Where to go for a week. Preferably not canaries as I lived there . Jet2 packages not too expensive.LOL
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It will not let me log in and one of your customer service colleagues has given me the completely incorrect booking reference and I am not able to log in or check in
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Same thing has happened to us as well! Think there’s a problem with their system. Christina : I have had a payment declined from Jet2. Nothing wrong with my Bank. Is there a problem with Jet2’s Banking system
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I have had a payment declined from Jet2. Nothing wrong with my Bank. Is there a problem with Jet2’s Banking system
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Guest : Charlie : I submitted a claims form for our 4 hour delayed flight to Turkey back in June! This was 16 weeks ago and still haven’t heard anything! The waiting time was up to 12 weeks???! Why haven’t jet 2 got back to me yet !? We have been waiting 18 weeks, passed all details to CAA this week. CAA have confirmed valid claim just waiting on Jet2 now.
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Guest : Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. I’ve phoned them and they say my claim was logged 12 weeks tomorrow and I haven’t heard anything either , we were on the in bound flight home over 5 hours late . GuestPeter H. : WE were on flight LS1286 Almeria to Birmingham Jet2 acknowledged our claim on 24th. June no response since. Our son claimed for a 24hr delay on a flight from Bristol in late April and has just had his claim turned down by Jet 2. Do they ever pay compensation or always hide behind small print and legalities. Voting with my feet and bank account Jet 2 has accepted responsibility in an email they sent to me a couple of weeks ago and they said that we would get our compensation soon
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Guest : Guest : Sue : Has anyone had compensation for flight LS1286 Almeria to Birmingham after over a 5 hours delay . It was the out bound flight LS1285 that had the 5 hour delay and no not heard a thing from Jet 2, put our claim in 11 weeks ago, goingb to put another claim in now. Guest : Update, I had an email about this delay a couple of weeks back saying our compensation has been agreed and will be paid but not had anything come through yet
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Would just like to give a shout-out to Karen the rep at Parque dos Americas. I have recently retuned from Tenerife after flying out to support my brother who was travelling alone and ended up in hospital. She was brilliant, ringing every day to offer any help we needed, ringing the hospital to keep in touch, whilst I arranged to fly. She also organised with hotel for my brother to stay extra nights following his discharge. Jet 2 gets some really bad press at times. On this occasion there in resort was brilliant.
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Hi, I had the same problem. Deleting app and reinstalling gave me access to my boarding passes. Hope this helps.
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L5BER Nigel : Hi Everyone, Is anyone having trouble downloading there Boarding passes to the Wallet on there iPhone, Everytime I press view boarding pass it just sits there and does nothing, This is since the upgrade only 2 days ago from Jet2.com app to Jet2 Holidays and Flights app, It wont let me use the old version now. Any Suggestions? Thank you
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I've been trying from 7 July to get compensation from jet2 for a over night cancellation coming back from holiday as anybody got any help there's no phone number and will not answer emails I followed protocol but no answer help
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Guest : Saffron Hardy : We are going to Tenerife on Friday it will not let me check in on line say there are no seats? Guest : Saffron Hardy : We are going to Tenerife on Friday it will not let me check in on line say there are no seats?
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Saffron Hardy : We are going to Tenerife on Friday it will not let me check in on line say there are no seats?
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Hi Everyone, Is anyone having trouble downloading there Boarding passes to the Wallet on there iPhone, Everytime I press view boarding pass it just sits there and does nothing, This is since the upgrade only 2 days ago from Jet2.com app to Jet2 Holidays and Flights app, It wont let me use the old version now. Any Suggestions? Thank you
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I went turkey end of June and had delays sent form off and I got a reply back about 2weeks ago saying I will be compensated Charlie : I submitted a claims form for our 4 hour delayed flight to Turkey back in June! This was 16 weeks ago and still haven’t heard anything! The waiting time was up to 12 weeks???! Why haven’t jet 2 got back to me yet !?
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Jim : Why do some Jet2 stands at different airports let deposit small hand luggage cases in the hold and others don’t?? It depends on number of booked passengers and check in luggage, vs hand luggage. Weight and balance has to be set right.
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I can't download the Jet2 app. I'm not even finding it. I'm australian. is this just a UK thing because my operating system is different. Why isn't it just made international? Surely its not just Brits using this app ... So I have to find a printer it seems back to the old days! lol
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Hi. Trying to check in online for 24 th Oct to ibiza from newcastle but the app is telling me no seats available only extra legroom at £30 each. Anyone else having this issue? TIA.
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Charlie : I submitted a claims form for our 4 hour delayed flight to Turkey back in June! This was 16 weeks ago and still haven’t heard anything! The waiting time was up to 12 weeks???! Why haven’t jet 2 got back to me yet !? We have been waiting 18 weeks, passed all details to CAA this week.
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I submitted a claims form for our 4 hour delayed flight to Turkey back in June! This was 16 weeks ago and still haven’t heard anything! The waiting time was up to 12 weeks???! Why haven’t jet 2 got back to me yet !?
Has anyone actually received any compensation from Jet2 over the last 12 months, I have been delayed 3 times and been refused 3 times due to extraordinary circumstances.?
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Hello . Just a quick question. When taking only hand luggage , is it true that a laptop size bag can be taken aswel if it fits under the seat in front ?
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We had a full day’s delay in flying to our destination in Madeira and, although we had an initial automatic response via email to acknowledge our complaint, we’ve heard nothing back. Funny how it’s so easy to book holidays with them when they are ready to take money off you but it is so hard when you try to claim something back. We are now having to compete yet another online form ands it’s been well over 12 weeks since we’ve been on holiday. 😡 May have to try the CAA next.
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Guest : Guest : Got the same response from Jet 2, I emailed Jet 2 back as was not happy with their reasoning! Also, took it up with the CAA, got a reply from the CAA to say they will get in touch with them on my behalf and then a few weeks later got an email from Jet 2 to say they have changed their minds and will be paying the compensation after all, but due to high demand could take another few weeks (not sure if their decision came from my second email or because the CAA took it back to them) this was from May 2022. Don't give up! I believe (could be wrong) that the CAA will only go back to to airline if they think you have a valid claim. L : Placed a compensation claim 11 weeks ago. Today they emailed me rejecting it. We were told at the airport, it was due to operational issues on Jet2’s side. They blamed the airport- “Unfortunately, whilst we were well prepared, a large number of other airlines and third parties (including Airports, ground handlers and fuel suppliers, for example) were not well resourced. ” They blamed Russia…. For a flight I booked 24 hours before. “ This, in part, has been caused by a significant area of airspace being closed over Russia and Ukraine, causing flights to re-route across central Europe“ I am taking this to the CAA and try and get them to review it. Anyone else been fobbed off? Good to know. This is an interesting message. I shall send a report in to the CAA too! Glad you got some compensation 👍👍
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Guest : Got the same response from Jet 2, I emailed Jet 2 back as was not happy with their reasoning! Also, took it up with the CAA, got a reply from the CAA to say they will get in touch with them on my behalf and then a few weeks later got an email from Jet 2 to say they have changed their minds and will be paying the compensation after all, but due to high demand could take another few weeks (not sure if their decision came from my second email or because the CAA took it back to them) this was from May 2022. Don't give up! I believe (could be wrong) that the CAA will only go back to to airline if they think you have a valid claim. L : Placed a compensation claim 11 weeks ago. Today they emailed me rejecting it. We were told at the airport, it was due to operational issues on Jet2’s side. They blamed the airport- “Unfortunately, whilst we were well prepared, a large number of other airlines and third parties (including Airports, ground handlers and fuel suppliers, for example) were not well resourced. ” They blamed Russia…. For a flight I booked 24 hours before. “ This, in part, has been caused by a significant area of airspace being closed over Russia and Ukraine, causing flights to re-route across central Europe“ I am taking this to the CAA and try and get them to review it. Anyone else been fobbed off? Good to know.
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17 weeks now and still no response to delay claim of 6 hours to Paphos on 30th May from Manchester LS937. Anyone else had a response from this flight? Or anyone else waiting for May claims?
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Got the same response from Jet 2, I emailed Jet 2 back as was not happy with their reasoning! Also, took it up with the CAA, got a reply from the CAA to say they will get in touch with them on my behalf and then a few weeks later got an email from Jet 2 to say they have changed their minds and will be paying the compensation after all, but due to high demand could take another few weeks (not sure if their decision came from my second email or because the CAA took it back to them) this was from May 2022. Don't give up! I believe (could be wrong) that the CAA will only go back to to airline if they think you have a valid claim. L : Placed a compensation claim 11 weeks ago. Today they emailed me rejecting it. We were told at the airport, it was due to operational issues on Jet2’s side. They blamed the airport- “Unfortunately, whilst we were well prepared, a large number of other airlines and third parties (including Airports, ground handlers and fuel suppliers, for example) were not well resourced. ” They blamed Russia…. For a flight I booked 24 hours before. “ This, in part, has been caused by a significant area of airspace being closed over Russia and Ukraine, causing flights to re-route across central Europe“ I am taking this to the CAA and try and get them to review it. Anyone else been fobbed off?
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Elizabeth : Anyone on LS1210A Dalaman to BhX Just been refused compensation by Jet 2 Yes we have? Have you furthered your complaint? It's a joke! I'm fuming
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Why do some Jet2 stands at different airports let deposit small hand luggage cases in the hold and others don’t??
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Cherie : Elizabeth : Anyone on LS1210A Dalaman to BhX Just been refused compensation by Jet 2 What date
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16 weeks later no response to delay claim. Such bad service! Our flight was 30th May to Paphos delayed 3 hours in terminal then sat 3 hours on plane at gate.
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I am trying to pay for flights online but my payments are declined even using different cards. Is there a general problem?
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Laura : I can’t download boarding pass Nor me Laura. Tried two iPhones with no luck but can download on the iPad
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WE were on flight LS1286 Almeria to Birmingham Jet2 acknowledged our claim on 24th. June no response since. Our son claimed for a 24hr delay on a flight from Bristol in late April and has just had his claim turned down by Jet 2. Do they ever pay compensation or always hide behind small print and legalities. Voting with my feet and bank account
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I put in a complaint to Complaints dept of jet2 on 22nd August 2022 ...all I get is a weekly email stating my complaint is taking longer than usual....this is very frustrating as you cannot get to speak with anyone the complaints dept...I think Jet2 need to seriously look at customer contact requirement
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