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Jet2.com Discussion

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25 August 2021 07:08:00 Guest

Ive had exactly the same today but all old documents!! Guest : Yes I am on hold have been for at least 20mins Email from Jet2 this morning advising flight changes for holiday 2 weeks today but not advising whats been changed all the documents they have attached are my old docs so no change.logged on to manage my booking as per email still the old docs no flight changes so I am at a loss as to whats changed. Still will not let me check in in line either. Emma : Has anyone tried this number since 0800 408 7391? Still on hold :(

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25 August 2021 03:08:00 Guest

Charmaine Fenton : I am trying to contact Jet2 in order to move flights, have been trying for three days by phone and message. Today I have been trying since 9.00am and the lines are engaged. How can I get through. Did you get a reply?

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25 August 2021 03:08:00 Guest

We've been informed that our plane has been altered and so our seat details (pre-booked) have altered. We had filled in our boarding pass and so that is now incorrect. The link provided by Jet2 (to alter the boarding pass) does not work. Non of the phones are answered (we've tried 5 times each between 1hour and 1.5 hours), The passenger location form requires a seat number but we don't know what it is as we cannot alter our boarding card. What can we do.

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25 August 2021 03:08:00 Charmaine Fenton

I am trying to contact Jet2 in order to move flights, have been trying for three days by phone and message. Today I have been trying since 9.00am and the lines are engaged. How can I get through.

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25 August 2021 02:08:00 Guest

Yes I am on hold have been for at least 20mins Email from Jet2 this morning advising flight changes for holiday 2 weeks today but not advising whats been changed all the documents they have attached are my old docs so no change.logged on to manage my booking as per email still the old docs no flight changes so I am at a loss as to whats changed. Still will not let me check in in line either. Emma : Has anyone tried this number since 0800 408 7391? Still on hold :(

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25 August 2021 02:08:00 Emma

Has anyone tried this number since 0800 408 7391? Still on hold :(

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25 August 2021 01:08:00 Guest

Jet2, no consideration for the customer, as usual, happy to take the cash and then tough if there is a problem. Communication of changes are very poor, no detail, so other options cant be considered by the customer. Outward journey, had to make a stop off at East Midlands before reaching alicante. Inward flight today, back to Newcastle, advised at checkin that the flight terminates at East Midlands (email received from jet2 advising flight rescheduled/cancelled when we were actually due to depart!) and then coach to Newcastle. Insult to injury, flight also delayed at least 2 hours(could be more, again very little way of updates) so instead of arriving at Newcastle around 1pm, will probably be after 8pm..while we all appreciate it's difficult in the current climate, more certainly could be done to.support the customer. Leaves a very sour taste to end you holiday.

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25 August 2021 01:08:00 GuestLinda Jones

Booked a holiday with direct flights from Glasgow to Majorca. It ended up Glasgow via Belfast then Majorca. On way back it was Majorca via Ibiza then Glasgow. Very poor service indeed. Yet when I booked my holiday to Majorce I had to cancel and rebook for 4 weeks later and they charged me £300. Also prepaid for specific seats and didn't get them on way back.

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25 August 2021 12:08:00 Guest

Been on to this number 08004087391 52mins now ! Was line busy then got through well in a queue 😕

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25 August 2021 12:08:00 CHRIS

I always book jet2,they are a premium over ryanair but their customer service is normally pretty good.Not anymore,I understand things are difficult but when they send you an email cancelling your flight and moving it to a different time,then moving it to a different date within all within 24 hours(1 week to travel)with an incorrect reference number causing utter confusing I need to talk to someone,been on their numeroushelplinenumbers on multiple mobile phones for over 3 hours!!! No answer,back to ryanair Iam afraid.Their refund through the manage my booking website is non existent,another Ryanair type trick.Never again .

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24 August 2021 09:08:00 Chris

Jet 2 kindly informed me our flight times have changed meaning our holiday in Portugal is over 12 hours shorter. 'call our friendly customer service advisors ...' waited over 30 mins but no joy. Very poor customer service Dave Stanway : Terrible service.. tried 4 times today to sort my holiday which Jet2 have changed, only to be on hold for well over an hour every time.. is there actually anybody in customer services at the minute? I need to discuss the flight change with them but simply cant get through.. this is unbelievable!!!! quick enough to take your money!!!!.... same issue for me on 24 Aug

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24 August 2021 09:08:00 Chris

Jet 2 kindly informed me our flight times have changed meaning our holiday in Portugal is over 12 hours shorter. 'call our friendly customer service advisors ...' waited over 30 mins but no joy. Very poor customer service

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24 August 2021 08:08:00 Anna goddard

Ive been trying to postpone our family holiday for four working days. Hours spent on the phone with no response. No response from emails (it does say 21 days to reply - we go before then). Frustrated, anxious, worried that we are going to lose our holiday. I just want someone to talk through options. Youve taken our money but not bothered about customer service or our worries.

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24 August 2021 04:08:00 Dave Stanway

Terrible service.. tried 4 times today to sort my holiday which Jet2 have changed, only to be on hold for well over an hour every time.. is there actually anybody in customer services at the minute? I need to discuss the flight change with them but simply cant get through.. this is unbelievable!!!! quick enough to take your money!!!!....

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24 August 2021 04:08:00 Reba

Cancelled my Sunday to Sunday flights. Changed them to Monday-Monday which really didn't suit. Called 08004087391 after being on hold with their 0333 number for 45mins. Got STRAIGHT through and sorted for Saturday to Saturday.

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24 August 2021 02:08:00 Guest

I have had enough now !!! Rang last night on hold for an hour and a half so hung up. Tried again this morning was on hold for another hour and a half. Found this forum and rang the number recommended, spoke to a lady who then put me through to general customer service again and been on hold on this now for another half an hour. Fed up

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24 August 2021 01:08:00 Guest

I had my holiday cancelled last year as like many and rebooked this year again cancelled so opted for refund, I had changed banks and they sent to my old account they claim bank say they never received the refund and jet 2 says they have sent it and never received it back so know they say I will not be refunded I received half of my refund into the correct account and the other refund was sent to the old account

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24 August 2021 01:08:00 Guest

Thank you for this, we had our flights changed to night time from early morning - can't do them as its a villa holiday and coming back I need to be in work on the night, but new flight return time is now 1.30 am! I have been on the phone for two and a half hours getting nowhere. Just found this discussion - THANK YOU!!! I Rang the number you advised, they told me this number is an emergency line only, told them I can't get the 737 number to pick up, they put me through and after 3 minutes they answered and canceled my flights without any issues - THANKS GUYS.

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24 August 2021 12:08:00 John

2 hours on hold yesterday on 0333 300 0042.. This morning 0800 408 7391 engaged at 9.15am. Tried again at 9.25 and answered after 3 rings. So it looks like this does not put you in the call handling queue at all. I was sorted in 5 minutes with an immediate confirmation email.

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23 August 2021 10:08:00 Guest

I just had our holiday cancelled by Jet 2 no explanation why, but they are still selling holidays online to the same destination at the same time?

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23 August 2021 05:08:00 Guest

Thanks goodness I checked this forum, called using the 0333 number as advised on website and had been on hold for almost 3 hours. Called using the 0800 number and got answered right away - problem resolves in 20 mins.

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23 August 2021 05:08:00 Maurice

STOP THE EMAILS Stop the customer service numbers As instructed by many on this forum have said. Telephone 0800 408 7391. JET 2 And do not come off UNTIL EVERYTHING IS SORTED BY INSTANT RETURN EMAIL IM GLAD I DID !!!!!!

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23 August 2021 05:08:00 Guest

72 mins the cut off, 105 mins and counting, come on jet2 answer the bloody phone

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23 August 2021 04:08:00 Guest

I just spent an hour on hold dialing the 0333 number. Terminated the call and dialed 0800 408 739 110- got through straight away

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23 August 2021 04:08:00 Guest

Been trying to call for last 80 mins to amend details : absolutely shocking customer service

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23 August 2021 03:08:00 Guest

Im still on the phone to them currently after a hour and half and still on hold? How long do they take to pick up the phone? All I want to do is change my flights

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23 August 2021 01:08:00 Guest

Just phoned 0800 408 7391 for a refund for cancelled flight due to COVID and was answered instantly and refund processed

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23 August 2021 11:08:00 Grace Heuchan

Emailed Jet2 3 times not even a reply, been trying to phone over 8 days put on hold but no one answers always used Jet2 but do not think I will be booking with them again, don't think anyone is working at that company. This is one company that deserves to go under, they don't seem to care about their customers.

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23 August 2021 11:08:00 Guest

Guest : Guest : I'm unable to log on to manage my booking anybody else having this issue? It'll be becaue theyve changed your flight date without telling you. Iv just had the same issues and tried putting in random dates and they changed my flight home to s different day with no warning # I had a return flight changed yesterday, without warning... luckily I checked and managed to book another flight... My flight was returning into Edinburgh from Ibiza, but they'd move the flight to the Sunday night rather than the saturday lunchtime

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23 August 2021 12:08:00 Guest

Guest : I'm unable to log on to manage my booking anybody else having this issue? It'll be becaue theyve changed your flight date without telling you. Iv just had the same issues and tried putting in random dates and they changed my flight home to s different day with no warning

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22 August 2021 06:08:00 Guest

Be aware that Jet2 are currently consolidating flights due to lack ofspassengers on certain flights and they dont advise you until you turn up at the airport with a letter of notification and only offer of compensation is complimentary drinks voucher All we received was a TXT indicating our pickup and flight had changed slightly and what shoudl have been a 2hr flight turned into 5hour journey - in m y opinion this is NOT acceptable

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22 August 2021 05:08:00 Guest

Yes me too cant print out new boarding cards as they changed our flight 🙈 Guest : I'm unable to log on to manage my booking anybody else having this issue?

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22 August 2021 02:08:00 Guest

Me, currently been on the phone for 2 hours and 1 minute, frustrating very frustrating Steve Smith : I have been trying to contact jet 2 for the last 3 days and have spent over 6 hours on the telephone Any suggestions please

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22 August 2021 12:08:00 Guest

If you go on to Stanstead airport departures put in the date your flying out it will come up with the flights that day if your flight is still going it will come up I have just checked Manchester airport for the 8th Sep and our 6am flight is not showing the only flight is 4.30pm but if you look at the 1st Sep and 25th August there is flights at 6am. We have had no notification yet of any change in flight times or that the holidays been cancelled. I dont want to turn up for a 6 am flight to be told its changed to 4.30pm - done this before and spent a considerable length of time stuck in the airport Guest : JET 2 HAS CANCELLED THE FLIGHT TO TENERIFE FROM STANSTEAD FOR THE LAST 2 WEEKS WER DUE TO GO IN 2 WEEKS DOES ANYONE KNOW WHY THEY HAVE CANCELLED THESE FLIGHTS

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22 August 2021 10:08:00 Steve smith

My flight times have been changed without notification Also I have paid for extra legroom seats together and been given standard seats sitting apart. Can I get a refund

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22 August 2021 10:08:00 Steve Smith

I have been trying to contact jet 2 for the last 3 days and have spent over 6 hours on the telephone Any suggestions please

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22 August 2021 10:08:00 Guest

JET 2 HAS CANCELLED THE FLIGHT TO TENERIFE FROM STANSTEAD FOR THE LAST 2 WEEKS WER DUE TO GO IN 2 WEEKS DOES ANYONE KNOW WHY THEY HAVE CANCELLED THESE FLIGHTS

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21 August 2021 10:08:00 Maurice

The airlines are playing a very dangerous and expensive game with their passengers I booked Belfast Barcelona some time back for a cruise. Some 3 weeks ago I seen all their flights were fully booked on their website. Not possible I thought so I took a gamble and rebooked thru Dublin BUT ONLY GOT AN EMAIL THIS MORNING STATING FLIGHT WAS CANCELLED. NOW THEY can blame government. COVID logistics and high call volume. Honestly my heart bleeds for Families.

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21 August 2021 04:08:00 Guest

Just logged on to manage my booking no problem. Was going to pre book seats for 8th Sep to Rhodes 6am flight. They only pre booked seats now are a row of 6 but when I checked earlier in the week a lot of the seats were pre booked . Not sure whats going on. I have a feeling this flight will be cancelled or most of the passengers have cancelled their holiday. The online check in facility has also disappeared. Guest : I'm unable to log on to manage my booking anybody else having this issue?

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21 August 2021 04:08:00 Guest

I'm unable to log on to manage my booking anybody else having this issue?

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21 August 2021 03:08:00 Yvonne adams

Hi we are going to turkey on 30th Sept, can you please update me on where I stand concerning our holiday , we have tried to contact jet2 to no avail getting worried now please let me no what's going on thankyou .

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21 August 2021 02:08:00 Maurice

Following your advice and after 15 times of calling their customer service numbers I called this number 0800 408 7391 10 minutes. as per Josies comment. Refund generated immediately. Forever grateful

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21 August 2021 01:08:00 Dawn

Josie : Guest : Thank you, I got through straight away todayafter using this number. Thank you Alli Reece : Hi everyone I have found a number to get hold of Jet2 called this morning and they answered after a few rings lady very helpful.....apparently they are so overwhelmed with queries it is taking 14 to her back to people 0800 408 7391 Good luck Alli Thank you all for this information got through straight away with this different phone number,I've been trying for 2 weeks. 😀 Guest : Guest : Just got an email, jet2 cancelled my holiday? When was your holiday? Guest : Guest : Just got an email, jet2 cancelled my holiday? When was your holiday? Where were you going we have a holiday to turkey 18th sept tried phoning jet2 holidays for weeks now just left in a Queue every time just want to know whats happening friends who we were going with have had there holiday cancelled 2 weeks ago ( easyJet )

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21 August 2021 01:08:00 Guest

Guest : Just got an email, jet2 cancelled my holiday? When was your holiday?

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21 August 2021 11:08:00 Guest

Whats the number to use to contact them via whats app? Their customer service is pretty painful! Im just trying to change holiday dates, nothing crazy! Guest : Been on hold for 2 and half hours trying to get through. Then they cut me off. Trying again and on hold again. Got email for credit refund which I don't want. Got in touch through WhatsApp they eventually answered then nothing absolute JOKE JET2

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21 August 2021 02:08:00 Guest

Had anybody tried to check in online and it is saying check in closed you have to check in at airport even though my flight is not until the 1st of Sep I contacted Jet 2 and they said they only have a limited amount of people who can check in on line and this is full !! Has annoys else come across this and is this true I have never heard of this before ! And cant find anything on Jet 2 website where it says this !!

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21 August 2021 12:08:00 Guest

Just got an email, jet2 cancelled my holiday

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21 August 2021 12:08:00 Guest

Just got an email, jet2 cancelled my holiday?

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20 August 2021 10:08:00 Guest

Freda Jennings : I am awaiting a refund from you for cancelled flights - booking reference 28LYML. I have confirmation from you dated 30th July stating refund was being processed. Can you confirm when I will receive the amount owing to me. Email the exec complaints office sheapy@jet.com they refunded me within 2 days after weeks of trying to call.

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20 August 2021 08:08:00 Guest pw

I have been told by my holiday company there is a problem with my flight booked with Jet2. Leeds to Chania 3rd October and return Chania to leeds on 17th October. Told it has been cancelled but this is not shown when I check my flight booking! Can someone help clarify please??!!!

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