Jet2.com Discussion

10 August 2021 07:08:00 Kenneth Pearson

Balance of holiday due on the 11th of August been trying all day to contact and cancel our holiday.....no one answering They say you can Go to Manage my booking and cancel but they have removed this option Ended up going to my bank to stop the payment balance Email no good as at least 14 days before they will respond Disgraceful

10 August 2021 06:08:00 Guest

I'm flying to Ibiza on Thursday and received an e-mail saying that the aircraft has been changed and my boarding pass has been changed but the link doesn't work!?!!!! I can't get through to anyone, I'm so * !!

10 August 2021 05:08:00 Guest

I am due to fly to turkey on 24th September, i received a payment reminder yesterday, I am due to pay the balance by 13th August, the advise of the jet2 website says they can cancel 7 days before the departure date if the government keeps it on a red list, and I will get a refund within 14 days, I've been trying to get hold of jet2 via whatsApp, and multiple times by phone, I keep getting cut off, all I want to do is change the date of the holiday to next year, so I can book another holiday to a green or amber country this year if I have to pay for this holiday i will have to wait for a refund to book another, anyone been successful in changing the date of a holiday or contacting Jet2? i've been looking at the TUI website, as there information on testing packages is much better

10 August 2021 04:08:00 Guest

I a due to fly to Gran Canaria on 21st August. Am I correct that I do not need a covid test if I have been doubly vaccinated. Also can I be reassured that I can buy the tests in the resort of Puerto Morgan?

10 August 2021 03:08:00 Kish

Been trying everyday for over a week to make contact via email/phone (holding over 2hrs) and watsapp without any success I've always used Jet2, never again!!

10 August 2021 02:08:00 Guest

Been on hold for 2 and half hours trying to get through. Then they cut me off. Trying again and on hold again. Got email for credit refund which I don't want. Got in touch through WhatsApp they eventually answered then nothing absolute JOKE JET2

10 August 2021 02:08:00 Guest

Guest : Hi, I have been holding on to speak to an agent for 2 hours today 9/821. It was the same yesterday. What is the problem with your phones / KATE I've had the same problem since last week- still can't get through

10 August 2021 11:08:00 Guest

We few out on 26th but 40 mins before flight were told we’re flying to stansted to pick up passengers. No offer of compensation or even a free drink while we waited for them to board. 9th August saw our flight for 10th was delayed from 10.20 till 14.30. No notification from jet2 until we arrived at check in. Our flight was going to malaga first then Pick us up at Alicante at 14.30. Offered us 3 euros absolutely disgusting. If they can’t fill a plane then don’t sell tickets for it. Will think twice about booking with this airline again

09 August 2021 08:08:00 Guest

Hi, I have been holding on to speak to an agent for 2 hours today 9/821. It was the same yesterday. What is the problem with your phones / KATE

09 August 2021 08:08:00 Guest

Today I contacted them via Whatsapp. Got a bot first of all at 12.24pm, answered some questions regarding the booking and they said they would pass to a representative to be in touch. At 5.54 tonight, a rep got in touch via Whatsapp and has sorted it out. So relieved..

09 August 2021 06:08:00 Guest

another hour on the phone today...

09 August 2021 05:08:00 Patricia Nicoll

The number for jet advised in this link asks for a pin number. I have had horrendous trouble getting to speak to someone.

09 August 2021 05:08:00 Patricia Nicoll

Guest : Totally agree, been trying to change our booking for 3 days now, can’t cancel online and no one answers any of the phone numbers Guest : To cancel your booking, all you have to do is log in to Manage My Booking and choose 'Cancel booking' on the menu. If you have any issues or need to speak to one of our friendly advisors, please call 0333 300 0702. The above is pasted from the Jet2 website. What a load of rubbish!! You are unable to cancel online and it's impossible to get through on the phone. Are they deliberately trying to take the full balance for holidays by denying the right to cancel?

09 August 2021 03:08:00 Guest

Totally agree, been trying to change our booking for 3 days now, can’t cancel online and no one answers any of the phone numbers Guest : To cancel your booking, all you have to do is log in to Manage My Booking and choose 'Cancel booking' on the menu. If you have any issues or need to speak to one of our friendly advisors, please call 0333 300 0702. The above is pasted from the Jet2 website. What a load of rubbish!! You are unable to cancel online and it's impossible to get through on the phone. Are they deliberately trying to take the full balance for holidays by denying the right to cancel?

09 August 2021 02:08:00 Guest

Just sat on hold for 2 hours 30 minutes to get hung up on. ABSOLUTE JOKE. I received an email offering a credit note. We want a cash refund, this should have also been an option. ANYTHING to keep our money

09 August 2021 02:08:00 Guest

Been trying for weeks to contact Jet2 about our upcoming holiday for my brothers wedding in Cyprus next month. Needing to cancel two passengers who can't now come but can't get through on phones, emails reply saying call them, no response on social media channels and now full balance is due this Saturday so they are saying (on email) if we don't pay full amount, holiday will be cancelled by them and we will lost all money paid so far or today's email, pay the full balance and they will refund the difference from two passengers not coming in due course!! Yeah right!!!

09 August 2021 01:08:00 Guest

4 days now iv been trying to contact Jet2holidays holidays ringing from 9 am to have the phone put down every 2 and a half hours this is a complete joke all I want to do is add someone to my booking Jet2holidays should be ashamed everyone else is up and running answering phone but they can’t seem to manage this really disappointed with them

09 August 2021 12:08:00 Guest

Has anyone not received their booking confirmation? Supposed to be flying to Crete next Tuesday

09 August 2021 11:08:00 Guest

Tried booking yesterday. It said there was an error with my booking so it didn’t go through but the money is showing as pending for coming out my bank account. 3 hours on the phone yesterday and no answer. Nearly an hour this morning and still no answer either. Do they actually have anyone answering their phones?

09 August 2021 11:08:00 howie

out of the blue jet2 has cancelled my holiday and put money back in my account BUT there is a difference of £262-43 from what we have paid to them to what we have received i would call that underhand stealing cant think of another word paid in total £1985-67 got back £1723-24 i kept my part of the contract they didnt booking ref 8168000/s21h

09 August 2021 11:08:00 Guest

does anyone answer the phones 2 hours on hold sat - 3 hours sunday - called at stroke of 9am and on hold again - shocking

08 August 2021 06:08:00 Marion

Waited one and a half hours then cut off. Rang back but message phone lines are now closed. 4pm Sunday. Supposed to be working till 5.30pm. Need to change dates due to terminal illness in son in law! Absolute rubbish!

08 August 2021 06:08:00 Anne

Booked in May full package holiday. Can't login to manage my booking as there is a discrepancy. Can't get through on phone and will not answer emails. Have paid in full. Not sure Jet2 care. Any help, suggestions welcome.

08 August 2021 05:08:00 Guest

Will : i'm travelling to ibiza this week on a one way jet2 flight (returning via another airline). jet2 will not issue me with a boarding pass saying that i need to fill out a passenger locator form but from what i understand you can only do this 48 hours before you fly back to the uk. confusing. can anyone advise? TIA Its the spanish equivalent (health Control Form ) that you need to complete

08 August 2021 02:08:00 Mrs Breckney

Booking ref 8318283/s21H Full amount for holiday should not have been taken till 10/8 but taken on 14/7 and I’m wanting to cancel holiday tried ring on to separate occasions and no one as answered can you please contact me 07481444663

08 August 2021 02:08:00 geoff

called 0113 307 7000, option 1 option 1 new bookings, called this number to cancel and holiday answered in 1 hour, shorter than the phone I was on still waiting calling 0800 408 0778 after 2h 40mins for someone to pick up

08 August 2021 12:08:00 Will

i'm travelling to ibiza this week on a one way jet2 flight (returning via another airline). jet2 will not issue me with a boarding pass saying that i need to fill out a passenger locator form but from what i understand you can only do this 48 hours before you fly back to the uk. confusing. can anyone advise? TIA

07 August 2021 07:08:00 Guest

I had an email about our accomodation saying it is a very steep climb for 500mets . I have been ringing since then to see what our options are. I have tried several times ,usually i hang up after 2 hours.

07 August 2021 06:08:00 Brett

PCR TESTS

07 August 2021 02:08:00 Guest

My booking referene for my Jet 2 holiday stopped working and i was in the middle of putting all our passport details in. We have paid and going with two other families and all their flights and booking are fine. i dont have our boarding passes. we fly in less than a week to Kefalonia from Manchester and I need a booking reference to get our boarding passes. Can someone advise?

07 August 2021 02:08:00 Pat

I am trying to get my holiday dates changed from September to December. Have 2 phones calling them and have been on the phone 5 hours. Can someone please contact me. My booking reference 7961597/S21H

07 August 2021 01:08:00 Marie oconnor

Hi I am due to go on holiday this Friday 13th August and my friend I am travelling with has covid I have been trying to get through on phone but it is just playing music I have held for 2 hours I need help please to get sorted my booking ref is 8503268/S21H my phone number is 07849254814 thanks .

07 August 2021 12:08:00 Claire

Hi, really struggling to get through to jet 2. Been trying 2 weeks and no joy. Supposed to be flying to Skiathos on 5th September and want to move it to next year. HELP!!!!!

07 August 2021 10:08:00 Guest

Guest : We have been trying to get through on the phone for 8hrs and no answer, we are trying to move our holiday forward by a week as my wife has been diagnosed with terminal cancer and this could be our last holiday together we will never use jet 2 again.. 0113 307 7000 option 1 new booking option 1 again under 9 people answered after 20 mins booking sorted

07 August 2021 10:08:00 Guest

Guest : Hi Helen, also following this and no update. I have been on hold now 2 hours after 2.5 yesterday. I have messaged them and nothing. We are due to fly net Friday. Jet 2 please contact customers who are trying to get in touch with you 0113 307 7000 option 1 new 1 again under 9 people answered phone in 20 mins sorted

07 August 2021 10:08:00 Guest

Mark bridges : Can anyone advise, if we are flying to Greece in the 24th august, do we need a covid test as we have both berm fully vaccinated over a month ago, and does my 15 yr old daughter just need a lateral flow test thanks in advance yes that is right

06 August 2021 11:08:00 Mark bridges

Can anyone advise, if we are flying to Greece in the 24th august, do we need a covid test as we have both berm fully vaccinated over a month ago, and does my 15 yr old daughter just need a lateral flow test thanks in advance

06 August 2021 06:08:00 Guest

Hi Helen, also following this and no update. I have been on hold now 2 hours after 2.5 yesterday. I have messaged them and nothing. We are due to fly net Friday. Jet 2 please contact customers who are trying to get in touch with you

06 August 2021 06:08:00 Guest

We have been trying to get through on the phone for 8hrs and no answer, we are trying to move our holiday forward by a week as my wife has been diagnosed with terminal cancer and this could be our last holiday together we will never use jet 2 again..

06 August 2021 05:08:00 Guest

I have booked my flight the wrong way round instead of UK to Greece, I accidentally booked Greece to UK. Same with the return. My flight is next week and I urgently need to speak with Jet2 I’ve called numerous times, been on hold with terrible music for hours. They never pickup. Extremely stressed need my flights wrapped up and changed or atleast turned to one-ways so I can change them in the app. The app doesn’t even let me do so. I need to get in contact with jet2 ASAP.

06 August 2021 05:08:00 Guest

Mrs P R Nimmo : Ref:8259206/S21H We had our holiday to Fuerteventura cancelled by you. We were advised that our refund would be paid back within fourteen days? It is now fourteen days and no refund has been paid? Can you advise when we can expect it? Refund due:£1,246.00

06 August 2021 02:08:00 Guest

I've been trying to phone jet2 for two days to book assistance for my wife (for some reason you can't do that online). But their "friendly" operators are not answering the phone. And the music they play whilst you are on hold is unpleasant and deafening. What has happened to their "friendly" service?

06 August 2021 01:08:00 Helen

Just sat on the phone for 2.5 hours for it to say ‘I’m sorry your long distance call cannot be connected right now’! Website states if you are not double vaccinated you could cancel an Amber country up to 11th August. Where is the website update!!

06 August 2021 01:08:00 Ian Hamilton

Hi What has happened to Jet2??!!! After many pointless conversations through WhatsApp I have decided to try and change my holiday, due to changes for testing to fly home from Spain. I’m due to fly out on Sunday and nobody is getting back to me. Absolute Joke

06 August 2021 12:08:00 Mrs P R Nimmo

Ref:8259206/S21H We had our holiday to Fuerteventura cancelled by you. We were advised that our refund would be paid back within fourteen days? It is now fourteen days and no refund has been paid? Can you advise when we can expect it? Refund due:£1,246.00

05 August 2021 05:08:00 Guest

Guest : Hi, Jet2 have cancelled my holiday to Gran Canaria, stating they’d provide me with a full refund in 14 days, this was the 16th of July. I have now received an email stating my booking is cancelled with a refund of £0.00 - and phonelines are closed - has anyone else had this issue?! Its absolutely disgusting.8

05 August 2021 01:08:00 Guest

Despite their website claims you are unable to cancel a holiday via this method. Tried for 2 days and in excess of 7 hours to cancel on the phone but the calls were never answered. When however we stopped the payment in full on the 4 August 2021 we received an email on the 5 August at 8.45 detailing how we could make the payment to ensure our holiday was not cancelled. Speaks volumes of this company’s attitude towards customers.

05 August 2021 12:08:00 Peter

Can anyone give me a number to contact Jet 2

05 August 2021 10:08:00 Loo

We had a holiday booked with jet 2 for me and my husband and two kids three days before we was due to fly they cancelled our holiday called them after three hours got through they said it was the return flight and we had to pay again and book again for 2 extra nights few days later and pay more money then again three days before travel after paying hotel car park COVID test packing exc received a email again saying holiday is cancelled I was fuming my kids was so excited to go away everything was organised and payed for . I will never use jet two again they are cancelling people’s holidays with no reason or explanation we booked with tui after this and fly tomorrow have had no issues at all will never fly with jet 2 !!

04 August 2021 09:08:00 Dawn Annal

Why have jet 2 issued my refund all except 120 pounds which I can’t understand as they cancelled it.