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Jet2.com Discussion

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20 August 2021 06:08:00 Tomas

Hi, On the return flight we were given £60 off vouchers for the next flight, unfortunately I lost ours, I believe it was just a generic code, but cannot find anywhere. Does anyone have it by chance? Thanks

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19 August 2021 08:08:00 TC

Hi I was refused check in this afternoon for a holiday to Rhodes for ' passport validity reasons. Similar to yours... It was issued 3 sep 211 & expires Jan 03 2022. I cannot believe this is so little known... all Gov & Jet2 docs they showed me to prove its my fault did NOT prove I wouldn't be allowed to enter Greece for a week on a package holiday. There were only 'recommendations' & 'May not count'. This was a rebooting of a cancelled trip its jet2 I June. At no time was this passport validity issue raised or even part of their regular updates about seats. check in. insurance or all the covid hoops... I did EVERYTHING they mentioned... I can't decide if I'm more disappointed or furious. I was told my holiday is void! So now trying to contact them to see.. Hours on phone :( but this number someone suggested does or but I just get shunted around depts oh yes & now cut off. Thee is something seriously wrong at Jet2 nowadays.

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19 August 2021 08:08:00 Guest

I'm struggling to get onto Manage Booking...asking for a reference number beginning with 2 but my booking ref begins with a number 8 and wont accept it online ..anyone had thos problem?....I've been in a queue for over an hour and just seen the suggestions on here for a different number.. just tried this but now closed.

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19 August 2021 06:08:00 Guest

Anyone struggling with the Jet2 web site today? Want to book some seats and change the return flight but it wont let me do either. Stops for both when it gets down to payment.

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19 August 2021 04:08:00 Josie

Guest : Thank you, I got through straight away todayafter using this number. Thank you Alli Reece : Hi everyone I have found a number to get hold of Jet2 called this morning and they answered after a few rings lady very helpful.....apparently they are so overwhelmed with queries it is taking 14 to her back to people 0800 408 7391 Good luck Alli Thank you all for this information got through straight away with this different phone number,I've been trying for 2 weeks. 😀

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18 August 2021 06:08:00 Guest

Guest : Got a contact number from THIS site and got my flights changed Number is. 0800+408-7391YV6FV Just did the same and got straight through !!!!!!!!!!!

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18 August 2021 01:08:00 Guest

Got a contact number from THIS site and got my flights changed Number is. 0800+408-7391YV6FV

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18 August 2021 01:08:00 Christina

Called jet2 this morning was on hold for over an hour no joy, called the number off this forum 0800 408 7391picked up straight away, spoke to a really friendly and helpful guy called Lee all sorted, brilliant, try the above number 👍

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18 August 2021 12:08:00 Jemma

Diane Carson : My passport runs out on June 2022 and issue date is Sept 7th 2011. Can anybody advise if im okay to use this for travel 29th August returning on 3rd September? Hi, Did you get an answer to this? I am in a similar situation. The Greek Embassy have confirmed they are happy to accept me for travel, but I am unable to get hold of Jet2 to ensure they will allow me to board.

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18 August 2021 10:08:00 samantha robey

I tried calling the number on the card i was given in my welcome pack but no luck. Another passenger told me my home bound flight has changed. Please get back to me asap, leaving Skiathos today on the Manchester 20:25 flight

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17 August 2021 06:08:00 Guest

Alli Reece : Hi everyone I have found a number to get hold of Jet2 called this morning and they answered after a few rings lady very helpful.....apparently they are so overwhelmed with queries it is taking 14 to her back to people 0800 408 7391 Good luck Alli Thank you so much! Got through straight away

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17 August 2021 04:08:00 Guest

I have been constantly ringing Jet2 for hours on end just to be listening to music. I want to cancel my holiday before the final payment is made at the end of August when monies are taken automatically from my bank a/c but no-one is answering. I have tried many avenues to get through by phone (including booking a new holiday to see if there is a better response) + tried all the cancellation advisor 0333 phone numbers detailed in the JET2 instructions list but I'm still listening to music. for hours!!!!!!

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17 August 2021 11:08:00 brian

my computer crashed and i have no booking ref for my flight to malaga cannot log in and cannot get through on phone help

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16 August 2021 08:08:00 Freda Jennings

I am awaiting a refund from you for cancelled flights - booking reference 28LYML. I have confirmation from you dated 30th July stating refund was being processed. Can you confirm when I will receive the amount owing to me.

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16 August 2021 07:08:00 Patrea Dale

Is your web site working. Have clicked to pay and not loading. Sit comfortably on screen. Should I click back arrow and start again

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16 August 2021 07:08:00 Karen

Alli Reece : Hi everyone I have found a number to get hold of Jet2 called this morning and they answered after a few rings lady very helpful.....apparently they are so overwhelmed with queries it is taking 14 to her back to people 0800 408 7391 Good luck Alli Thank you so much! I got through to a lovely lady straight away. Really appreciate you sharing the number with us xx

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16 August 2021 07:08:00 Elaine Durham

After many hours on hold getting no where I managed to get straight through on the phone number provided on this forum. Thank you so much

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16 August 2021 04:08:00 Guest

Alli Reece : Hi everyone I have found a number to get hold of Jet2 called this morning and they answered after a few rings lady very helpful.....apparently they are so overwhelmed with queries it is taking 14 to her back to people 0800 408 7391 Good luck Alli Thank you all for this information got through straight away with this different phone number,I've been trying for 2 weeks. 😀

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16 August 2021 04:08:00 Guest

Alli Reece : Hi everyone I have found a number to get hold of Jet2 called this morning and they answered after a few rings lady very helpful.....apparently they are so overwhelmed with queries it is taking 14 to her back to people 0800 408 7391 Good luck Alli MANY THANKS ALLI.... I just GOT THROUGH TOO👍👍after 4days holding on the other numbers🤬🤬

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16 August 2021 04:08:00 Guest

Can anyone help me on how to get in touch with jet2 has I made a mistake ordering to much luggage on flight only booking.I have tried contact form 3 times and made numerous telephone calls. Thanks

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16 August 2021 12:08:00 Diane Carson

My passport runs out on June 2022 and issue date is Sept 7th 2011. Can anybody advise if im okay to use this for travel 29th August returning on 3rd September?

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15 August 2021 11:08:00 Guest

Guest : Direct flight booked for 26.08 to Malaga, email 6 days ago advising leaving 55 mins earlier and stopping at Alicante first, so a 2.5-3 hr flight is now over 5 hrs! Can't get through on numerous phone numbers, waiting for hours, no reply to what's app nor formal complaint, if I cancel it states on their terms and conditions its non refundable, so what can I do ?

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15 August 2021 03:08:00 Alli Reece

Hi everyone I have found a number to get hold of Jet2 called this morning and they answered after a few rings lady very helpful.....apparently they are so overwhelmed with queries it is taking 14 to her back to people 0800 408 7391 Good luck Alli

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15 August 2021 12:08:00 Guest

Direct flight booked for 26.08 to Malaga, email 6 days ago advising leaving 55 mins earlier and stopping at Alicante first, so a 2.5-3 hr flight is now over 5 hrs! Can't get through on numerous phone numbers, waiting for hours, no reply to what's app nor formal complaint, if I cancel it states on their terms and conditions its non refundable, so what can I do ?

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15 August 2021 12:08:00 Alli Reece

We have been trying to contact jet 2 to cancel our flights to Corfu all week ....yesterday we were on the phone from 10am - 5pm when the lines closed no answer ...does anyone actually work there.....on the phone now since phone lines opened 🤷🤦🏻‍♀️

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15 August 2021 12:08:00 Guest

Have been trying to reach jet2 for 2 weeks every day for at least 2 to 3 hours at a time to be cut off. I don't want to cancel want to do a name change. I will never use them again

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14 August 2021 04:08:00 Guest

Ok so it clearly states online that you can cancel or change departure date online via your manage booking portal. However, when you go to this area there are no buttons to click to be able to change your departure date or cancel... No one can get through to the telephone lines and no one can find the area online to access departure date information to change it. The insurance covers cancelations, however if you can't cancel due to a website not providing this service surely it is miss sold? Any lawyers out there? Asking for a friend.

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14 August 2021 04:08:00 Guest

Today 14th Aug, been on hold for 30mins got cut off and then 2.31 hours and got cut off. We are in need of assistance and this is unacceptable

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14 August 2021 04:08:00 Guest

Been on the phone for 2 hours. Still no answer.Is there anyone actually working?

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14 August 2021 01:08:00 Guest

I have tried to contact Jet 2 for the last week. Each time I'm on the phone for over an hour and then never pick up. Is anybody working on the phones. I will never use jet 2 again. An utter disgrace.

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14 August 2021 01:08:00 Guest

Been trying to ring jet 2 for a week now 2 hours every night 14 hours of my life wasted ........... Emailed no answer there ..... Did like jet 2 but going down in my opinion very rapidly ....

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14 August 2021 01:08:00 Guest

On hold for 1.30 hours still no joy, wot all on lunch ?

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13 August 2021 10:08:00 Guest Ron foxley

Ive tried so many time to get through on the telephone, Holding on for hours on end. Does anyone work in there call centres. Crazy. Is anybody there?

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13 August 2021 12:08:00 Guest

Been on hold now for 1 hour and 25 mins just to make a amendment, this is a joke jet2 when you should be fighting for customers not trying your best to loose them. Sort this out head of company as the tele-sales must be sick of people complaining and its not there fault. Very upset customer 😤

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12 August 2021 07:08:00 Lee Kerr

I've been trying all week to contact Jet2 to cancel my holiday and some calls have been over 3 hours and I didn't get answered once and I can't request a cash refund online due to some rubbish about how I paid LOL, it was via debit card and PayPal. I want my refund ASAP and should claim interest. If they carry on I will go to the small claims court for my money

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12 August 2021 06:08:00 Guest

Guest : I have been on hold over an hour today, the same yesterday. I am trying to cancel my holiday but no-one is answering? I can't cancel online - it says I need to ring. They answered after 1 hour 50 minutes today. Rachel was very helpful and cancelled no problem. Many thanks to her.

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12 August 2021 05:08:00 Guest

Just got a refund voucher how long is it before I can use it

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12 August 2021 05:08:00 Guest

Tried calling Jet2holidays first thing in morning on for just over an hour,no answer,tried again in afternoon on fo an hour and a half,no answer Is there actually anybody answering their phones

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12 August 2021 04:08:00 Guest

I have been on hold over an hour today, the same yesterday. I am trying to cancel my holiday but no-one is answering? I can't cancel online - it says I need to ring.

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12 August 2021 03:08:00 Guest

whats the problem with Jet 2 they have cancelled 3 flights and a family holiday this year so far now for my sins booked again travelling Sept but need to contact them about the booking as the offer of discount could not use so far after 2 days over 3hours of calls and 3 e-mail s no contact i think they are going Bust so all be careful it will be a shame if this happens as prefer to if possible use them but getting fed up as no customer service or loyalty to regular customers

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12 August 2021 03:08:00 michael knight

is jet 2 on the way out as unable to contact them 3 hours on phone today and do not answer e-mails

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12 August 2021 03:08:00 Guest

We are flying to malaga next week. Booked spain as asthmatic and only wanted shorthaul. Been informed now going via Alicante then Malaga our flight is 6 hours. From checking in to getting out airport in malaga it now about 9 hours. Never used jet2 before will never use them again. Dont know how ee stand regarding refund...any ideas. Tia

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12 August 2021 03:08:00 Guest

Guest : We few out on 26th but 40 mins before flight were told were flying to stansted to pick up passengers. No offer of compensation or even a free drink while we waited for them to board. 9th August saw our flight for 10th was delayed from 10.20 till 14.30. No notification from jet2 until we arrived at check in. Our flight was going to malaga first then Pick us up at Alicante at 14.30. Offered us 3 euros absolutely disgusting. If they cant fill a plane then dont sell tickets for it. Will think twice about booking with this airline again

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12 August 2021 12:08:00 Guest

Hi you dont need a test before you travel. We were in maspalomas and tests were available at our hotel so if youre staying in a hotel try ringing them and ask. You will need to book a 2 day test on return or you will need to isolate for 10 days. Hope this helps 😎😎QOUTE] Guest : I a due to fly to Gran Canaria on 21st August. Am I correct that I do not need a covid test if I have been doubly vaccinated. Also can I be reassured that I can buy the tests in the resort of Puerto Morgan?

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11 August 2021 06:08:00 Scott

Our holiday to Turkey on 8th Sept was cancelled by jet2 & I got an email saying I would receive a full refund £1727, Ive received £1327 into my account but the other £400 we paid on my wifes card is nowhere to be seen ! Problem is my wife got a new bank card last week due to hers expiring so they wont have her new card details. Tried ringing for 2 hrs for the last 3 days & not even a reply ! Always used jet 2 for our 2 holidays a year but seriously getting miffed off with them

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11 August 2021 03:08:00 Kenneth Pearson

Does Jet2 read and respond to any of these posts.....or is this just a total * of time

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11 August 2021 01:08:00 Guest

Had an email to say my flight to come from home from Spain has been delayed by 2hrs and will now make a short stop in Menorca. How will this affect my passenger locator form for the return journey? The email doesn't say if we have to get off the plane

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11 August 2021 02:08:00 Guest

Hi i have just found an email to say my holiday has been cancelled. Due to fly to Spain on 16th of August. Holiday paid in full total £1647 and the have said to expect a refund of £114......wtf. I dont dare tell my 7yr old daughter who has been counting down saying as this hoilday has been moved from last August to this year. Im hoping they can just change my holiday to somewhere else. Dont want to disappoint our daughter by not going anywhere

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11 August 2021 02:08:00 Nicola

howie : out of the blue jet2 has cancelled my holiday and put money back in my account BUT there is a difference of £262-43 from what we have paid to them to what we have received i would call that underhand stealing cant think of another word paid in total £1985-67 got back £1723-24 i kept my part of the contract they didnt booking ref 8168000/s21h Mark Cornell : Hi All, I have recieved an email from Jet2 stating that they have cancelled my holiday but there is no explanation to as why, I was due to fly in less than 2 weeks, frustrated is an understatement!! Has anyody had similar?

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10 August 2021 08:08:00 Becka

I got through to jet2 this morning, sat on hold for 2.5 hours but the lady was so unbelievably helpful and I was changed and sorted within about 10 minutes! Hang in there x Guest : I am due to fly to turkey on 24th September, i received a payment reminder yesterday, I am due to pay the balance by 13th August, the advise of the jet2 website says they can cancel 7 days before the departure date if the government keeps it on a red list, and I will get a refund within 14 days, I've been trying to get hold of jet2 via whatsApp, and multiple times by phone, I keep getting cut off, all I want to do is change the date of the holiday to next year, so I can book another holiday to a green or amber country this year if I have to pay for this holiday i will have to wait for a refund to book another, anyone been successful in changing the date of a holiday or contacting Jet2? i've been looking at the TUI website, as there information on testing packages is much better

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