Jet2.com Discussion

03 August 2021 11:08:00 Guest

Will never fly jet 2 again 👎👎🤔🤡🤡🤡🤡🤡

03 August 2021 07:08:00 Guest

Hi, Jet2 have cancelled my holiday to Gran Canaria, stating they’d provide me with a full refund in 14 days, this was the 16th of July. I have now received an email stating my booking is cancelled with a refund of £0.00 - and phonelines are closed - has anyone else had this issue?! Its absolutely disgusting.

03 August 2021 08:08:00 Guest

Guest : can you tell me if the JET2 bot is a scam?

02 August 2021 01:08:00 Guest

To cancel your booking, all you have to do is log in to Manage My Booking and choose 'Cancel booking' on the menu. If you have any issues or need to speak to one of our friendly advisors, please call 0333 300 0702. The above is pasted from the Jet2 website. What a load of rubbish!! You are unable to cancel online and it's impossible to get through on the phone. Are they deliberately trying to take the full balance for holidays by denying the right to cancel?

02 August 2021 12:08:00 Guest

Why have Jet2 stopped the facility to cancel your booking online and do not seem to answer calls to any of the telephone numbers listed?

02 August 2021 12:08:00 Paulena

Beverley : Does anyone know how I can contact jet 2 I’m wanting to change my holiday but can never get through to speak to anyone about it

02 August 2021 11:08:00 Mark Cornell

Hi All, I have recieved an email from Jet2 stating that they have cancelled my holiday but there is no explanation to as why, I was due to fly in less than 2 weeks, frustrated is an understatement!! Has anyody had similar?

01 August 2021 09:08:00 Guest

Christine Douglas : Hi You have just sent a message with regard to my flight, booking reference 27VTCY, but I have already e-mailed you to say I want to change the flights to May 2022. I have tried ringing you but no one answering , don't know what to do as the flight is a week Sunday 8th August. Please acknowledge my email Regards Christine Douglas seems like the only way to talk to them is by heading to the nearest airport.

01 August 2021 07:08:00 Beverley

Does anyone know how I can contact jet 2 I’m wanting to change my holiday but can never get through to speak to anyone about it

01 August 2021 02:08:00 guests

Had an email 14 days ago to say my holiday cancelled on 4/8 to Turkey. I have not had any refund as yet. And they don't want us to call them!! What a cheek

01 August 2021 02:08:00 Guest

is the jet2holidays official WhatsApp a scam or is it legitimate?

01 August 2021 02:08:00 Guest

can you tell me if the JET2 bot is a scam?

31 July 2021 01:07:00 Sam

I appreciate you guys are busy, but I cannot get through to anyone!? When I last rang in early July one of you call centre staff said that even if Turkey went to Amber, you would still not be flying and full refunds. I am due to fly Aug 26th and you have sent me all my vouchers ready for the holiday? Can Jet2 confirm their current position with Turkey holidays?

31 July 2021 12:07:00 Guest

I had 3 phones runnimg the longest is 1 hour 14 minutes and still going. On the 3rd phone i dialed Option 1 (new bookings) they picked up within 10 minutes.

30 July 2021 10:07:00 Christine Douglas

Hi You have just sent a message with regard to my flight, booking reference 27VTCY, but I have already e-mailed you to say I want to change the flights to May 2022. I have tried ringing you but no one answering , don't know what to do as the flight is a week Sunday 8th August. Please acknowledge my email Regards Christine Douglas

30 July 2021 10:07:00 Guest

Have you been informed why yet? We’re due to fly in under 2 weeks and wondering if it will be cancelled Guest : Jet2 have just cancelled my holiday to Lanzarote with 3 days notice and no reason as to why. Booked and payed for all PCR tests money lost on that. Plus parking.

30 July 2021 08:07:00 Guest

Hi what number did you phone to get to option 1 please

30 July 2021 12:07:00 Terry

Hi if the canaries go to amber plus can we cancel and get full refund from Jet2 . Thanks

29 July 2021 08:07:00 Guest

Hi....I have been trying to get in touch with Jet2 for the past month about changing dates of my holiday with no success..so I cancelled my card and had a new one and guess what...my payment for the holiday I booked for September is due and now Jet2 want to talk to me because my old card is invalid..I said I would be happy to pay any monies owing if I can change my dates to next year...I'm waiting for a phone call to rearrange my holiday...they don't like it when you owe money...hope this helps

29 July 2021 05:07:00 Guest

Where do I find the passenger location form for travelling TO Canary Islands? Going round in circles and travelling tomorrow.

29 July 2021 02:07:00 Guest

Hi I can’t get through by phone but would like to know if my daughter can take her scooter on holiday and does it need to go in case or can she use it in the airport?Thankyou

28 July 2021 09:07:00 Guest

Sorry option 1 is make a new booking I think either way issue was sorted Guest : Worked for me option 1 is make a payment I was connected to an advisor straight away who was able to issue my refund Guest D Wilson : Guest : I rang bang on 9am pressed option 1 as soon as I could got straight through no wait issue sorted within 15 minutes this was about a refundunfortunately this does not work, the voice just tells you to go to manage my booking and that does NOT work!

28 July 2021 08:07:00 Guest

Worked for me option 1 is make a payment I was connected to an advisor straight away who was able to issue my refund Guest D Wilson : Guest : I rang bang on 9am pressed option 1 as soon as I could got straight through no wait issue sorted within 15 minutes this was about a refundunfortunately this does not work, the voice just tells you to go to manage my booking and that does NOT work!

27 July 2021 11:07:00 Guest

Booked to go to the brand new chrysomare hotel in Cyprus late September. Is it open yet? The hotels website is taking bookings from November and says coming soon. Has anyone been? Or had anyone booked to go and Jet2 changed the hotel? September is a way off but as the chysomare hasn’t appeared on trip advisor just wondering if anyone knew if it’s up and running yet. Cheers.

27 July 2021 07:07:00 Guest

I have been trying to change my return flight date on manage my booking all day but it won’t let me, also sent message via whatsapp and email but no answers, need to do this !

27 July 2021 06:07:00 David

I am due a refund from Jet 2 for a flight they cancelled but it was paid for more than 18 months ago and that card has expired and i have a new one with a different long number and code ..anyone know what i should do David

27 July 2021 02:07:00 Guest

Guest : thanks everyone for the tips. option 1 sales straight through and full refund from majorca. Never been so pleased not to go on holiday ! How did you manage to get a full refund? Is this due to yourself not wanting to go or government guidelines? Im wanting to cancel my holiday to Tenerife, due to fly on 30th august and have just found out they have gone into level 4 restrictions again so wont really be an enjoyable holiday.

27 July 2021 12:07:00 Guest D Wilson

TRYING TO GET HOLD OF JET 2 IS A BLOODY NIGHTMARE!! I want to do some add on`s to a holiday and pay some money but the manage my booking is not working! It keeps saying there is an error and to ring a certain number, when you ring and go through the options it sends us back to manage my booking!!... Losing all faith with Jet 2!!

27 July 2021 12:07:00 Guest D Wilson

Guest : I rang bang on 9am pressed option 1 as soon as I could got straight through no wait issue sorted within 15 minutes this was about a refundunfortunately this does not work, the voice just tells you to go to manage my booking and that does NOT work!

27 July 2021 10:07:00 Guests Susan Tandy & John Tandy

We are both Jet2 members & had a problem with the promo code which didn't take off our discount for 2 recent flights we booked.

26 July 2021 11:07:00 Guest

thanks everyone for the tips. option 1 sales straight through and full refund from majorca. Never been so pleased not to go on holiday !

24 July 2021 08:07:00 Guest

I’ve never had a problem with Jet2 before and have used them for short haul destinations for years with no complaints. Having said that, I find the current situation incredibly frustrating. You can’t get them on the phone (I have spent hours hanging on over the past two days) and the website has a glitch, which means you can’t make changes. Come on Jet2, fix something!!!!

24 July 2021 06:07:00 Guest

After three days of trying on and off I hit the make a payment option. Call was answered in three minutes. Mallorca now cancelled

24 July 2021 06:07:00 kelly

Hi this is the same problem we have. Did you find a solution? Thanks for your help Kelly Guest : I've been on hold on 2 separate phones to 2 separate contact numbers for over 2 hours and nothing. Mallorca is no longer on the green list, I want a refund or even amend to next year and the CEO promised everyone could get this free yet on their website it states it'll cost you £35 to amend. Are they deliberately ignoring customers calls or have they gone bust? Why aren't they answering their phones?

23 July 2021 01:07:00 Guest

Thanks for this tip I took your advice and got through to them…..great tip 😁] Guest : We had been on hold for approx 12 hours over the space of 3 days trying to cancel our booking. Today we selected the option of make a payment when calling and were put through to an advisor within 20 minutes of being on hold and have managed to cancel the booking!! Hopefully some of you trying to get through can select the same option and get through!!

23 July 2021 11:07:00 Guest

I rang bang on 9am pressed option 1 as soon as I could got straight through no wait issue sorted within 15 minutes this was about a refund

22 July 2021 05:07:00 Guest

Guest : been trying to rearrange dates with jet2 but no one is answering the phone or emails...tried to block payment going through the bank said they are unable to because i have agreed to pay jet2 the remaining balance unless i contact them to stop payment..this mad how can i stop payment if i cant get in touch...help Cancel your card so they can't take payment

22 July 2021 12:07:00 Guest

I've been on hold on 2 separate phones to 2 separate contact numbers for over 2 hours and nothing. Mallorca is no longer on the green list, I want a refund or even amend to next year and the CEO promised everyone could get this free yet on their website it states it'll cost you £35 to amend. Are they deliberately ignoring customers calls or have they gone bust? Why aren't they answering their phones?

22 July 2021 12:07:00 Guest

been trying to rearrange dates with jet2 but no one is answering the phone or emails...tried to block payment going through the bank said they are unable to because i have agreed to pay jet2 the remaining balance unless i contact them to stop payment..this mad how can i stop payment if i cant get in touch...help

22 July 2021 12:07:00 Guest

same here somethings not right they have been good in the passed for hours tried to call today waited hours they must have been told not to anwer calls trying to canel but get a full refund

21 July 2021 11:07:00 Guest

Can’t get hold of anyone,no text,s,WhatsApp. No one answers there phone looks to me they are on the verge of going out of business. Can’t see any other reason.big company gone missing and stole £4,500 off me bastards.

21 July 2021 06:07:00 Guest

Have Jet2 gone bust or are all their staff on strike. The time spent on the phone waiting for a response is ridiculous and costly. There is no way I can cancel a 2nd September without speaking to an advisor.

21 July 2021 04:07:00 Guest

Similar to the previous post, I am in the exact same position with Jet 2 have already changed my holiday and now as it is again at risk for October want to cancel. They ask you to do so online but when I go to Manage my Booking, ask to cancel for a cash refund they ask you to call. How can you cancel when they will not answer your calls, have you hanging for hours and hours, don't respond to WhatsApp messages and are nearing 70 days before any costs are incurred to your refund....I am not hopeful of getting anyplace soon with them but kept all my communications as evidence when I first made contact

21 July 2021 03:07:00 Guest

We had been on hold for approx 12 hours over the space of 3 days trying to cancel our booking. Today we selected the option of make a payment when calling and were put through to an advisor within 20 minutes of being on hold and have managed to cancel the booking!! Hopefully some of you trying to get through can select the same option and get through!!

21 July 2021 01:07:00 Guest

Jet2 cancelled my flight told me Ile get a full refund, it’s been 4 weeks and still not received anything (which they said is the maximum it would take). Can’t get through to them on the phone, email or WhatsApp. What’s the best thing to do?

21 July 2021 12:07:00 Guest

I’ve been trying to get through to Jet2 for over a week now one call I spent two hours waiting to pick up before giving up. I need to either cancel my holiday or move it to next year. Now they’ve taken the final payment without my permission from my card and I still can’t get through to them to try and get my money back or cancel / move the holiday.

21 July 2021 02:07:00 Guest

Anyone knows what’s happening to Bulgaria flights as Bulgaria banned UK travellers. Will jet2 refund??!

20 July 2021 06:07:00 Guest David

I have been on the phone to Jet 2 today for over 3 hours nobody's answering. Due to go to Spain mid September but want to change to September 22 why is nobody picking up. Appears staff have been instructed not to answer. Poor show Jet 2 very unprofessional.

20 July 2021 03:07:00 Sandra

I am trying to cancel my holiday, I have been on hold 4 hours, given up. I have emailed them 5 times no response. Not sure what to do next ? Help?

20 July 2021 03:07:00 GILLIAN

I have received an email telling me that I can push payment of my holiday balance back by 4 weeks. However, I have spent the best part of the last two days trying to find the darned 'button'!! Where is it? :(